Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most popular solutions for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent offers Irving, Texas businesses support from BlackBerry-certified consultants who can assist companies to maintain their BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the complexity of small company IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the standard for companies of all sizes, successful deployment and support of RIM BlackBerry technology has grown increasingly difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small businesses frequently resort to external consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small organizations to design, manage, and repair BlackBerry-based environments economically and efficiently, doing away with the need for an internal BlackBerry technology expert and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, provides small businesses an affordable solution for integrating RIM BlackBerry technology productively into their IT system.

Progent's experts can help you with SQL Server 2019 integration and development consulting, SQL Server 2016 migration consulting, and Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined administration utilities so you can monitor and support BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, providing a centralized solution for handling critical tasks such as device deployment, upgrades, and deactivation while also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Exchange Server, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server features a wealth of security capabilities beginning with automatic encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in selecting degrees of protection to match the special requirements of your mobile environment. Progent's BlackBerry certified consultants can assist you to select advanced security features and enable them remotely. Samples of these over-the-air configurable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a missing or stolen smartphone
  • Disable Bluetooth
  • Enable built-in defenses against malware

BlackBerry Enterprise Server also offers versatility in selecting how to prevent mobile users from loading or executing unsecure or unauthorized applications. Progent can help you to choose blocking techniques such as:

  • List precisely which applications are allowed on the device
  • Block external applications from using persistent memory on the smartphone
  • Select what resources external applications can use on the BlackBerry device
  • Restrict the types of connections third-party software running on the BlackBerry smartphone can establish
  • Prevent all external applications from being installed or run on the smartphone

Professional RIM BlackBerry Consulting Services Offered Remotely from Progent
Progent's certified BlackBerry engineers are available online to deliver prompt technical help to companies in the Irving region or throughout Texas. Progent's seasoned online consulting experts have helped IT organizations resolve network problems and cut IT service expenses in each state in the country and established a large base of loyal customers. (See Progent's client testimonials.)

Progent can provide online help for a wide selection of issues associated with BlackBerry products such as synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the MDS and IM, deploy push and pull access control lists, control Exchange Server data flow, create, update, and assign WLAN and VPN configurations, set up SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs assessment, solution architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and physical components match your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about alternatives for software editions, processors and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry expert can help your company to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security engineers to perform network-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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