Consulting and Technical Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry wireless smartphones were once one of the most successful solutions for maintaining anytime-anywhere connectivity to messaging, scheduling, web applications, and other critical business data. Progent offers Irving, Texas companies support from BlackBerry-premier professionals who can help businesses to maintain their BlackBerry deployments or migrate smoothly to a modern mobile solution.

As the complexity of small company networks has increased, and as the need for world-class security, dependability, and recoverability has grown to be the norm for organizations of any size, successful deployment and maintenance of RIM BlackBerry technology has become more difficult. To address areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small businesses frequently resort to outside support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the necessity for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of experience, combined with Progent's proven remote service delivery capabilities, gives small companies a budget-friendly alternative for integrating RIM BlackBerry technology productively into their business information system.

Progent's experts can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and email systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your business, customize mobile software, and make sure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored rapidly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and support of BlackBerry wireless handsets, providing a single solution for controlling critical tasks like smartphone installation, updates, and deactivation and providing a strong foundation for data protection and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server features a variety of security options beginning with automatic data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great versatility in adjusting degrees of protection to meet the special needs of your company's network. Progent's BlackBerry certified consultants can help your company to choose powerful security features and activate them remotely. Examples of these wirelessly configurable security features include:

  • Lock down a device
  • Erase data from a lost or stolen device
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting mechanisms to keep users from installing or executing unsafe or unauthorized programs. Progent can help you to select protective techniques such as:

  • List exactly which applications are permitted on the device
  • Prevent external software from using persistent memory on the BlackBerry device
  • Determine which resources third-party applications can access on the BlackBerry smartphone
  • Restrict the types of access external programs running on the smartphone can establish
  • Block all external applications from being loaded or executed on the BlackBerry device

Professional RIM BlackBerry Technical Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to provide prompt assistance to companies in the Irving region or throughout Texas. Progent's seasoned online consulting experts have helped IT organizations solve computer problems and cut support expenses in every state in the United States and established a substantial base of loyal customers. (See Progent's client testimonials.)

Progent offers remote help for a wide selection of issues related to RIM BlackBerry products such as synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Major RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to carry out common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified service professionals can also help your company to resolve a broad array of issues associated with synchronization, handset detection, email consistency, web access, wireless connections, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote support for small office networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support expenses low and, by handling problems quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, set up the MDS and IM, install access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs assessment, system architecture, installation strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a wireless system that meets your IT budget and supports your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which administration model and equipment meet your requirements, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, processors and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Certified Specialist
In order to get in touch with Progent about engineering expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow less critical problems to fester.

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    Progent can help small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify network management and lower hardware expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure you sidestep the typical errors small companies make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and also to integrate Apple iOS devices and Android smartphones and tablets.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    Progent's ransomware consultants can help your business to assess your ransomware vulnerability, monitor and protect your IT environment, assist with settlement negotiations with a hacker, and rebuild an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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