Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support staff are likely to be slower to recognize a break-in and are least able to mount a quick and coordinated response. The more lateral progress ransomware can achieve within a victim's system, the longer it takes to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Irving area to identify and quarantine breached servers and endpoints and guard undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Irving
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively knocks the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an additional payment for not posting this data or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the downloaded data.

The restoration work subsequent to ransomware penetration involves a number of distinct stages, the majority of which can proceed concurrently if the response team has enough members with the necessary experience.

  • Quarantine: This time-critical first step involves arresting the sideways progress of ransomware across your IT system. The more time a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes consist of cutting off affected endpoints from the network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the network to a basic acceptable level of functionality with the least downtime. This process is usually the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and protected remote access. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration effort. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to get essential resources on line again as fast as feasible.
  • Data recovery: The work required to recover data damaged by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and what recovery methods are required. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were off line during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators or root users.
  • Deploying modern AV/ransomware defense: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the same anti-virus technology deployed by some of the world's biggest enterprises including Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, containment, recovery and forensics in one integrated platform, Progent's ASM reduces TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Activities include determining the type of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, learning, and using the decryption tool; troubleshooting decryption problems; building a pristine environment; remapping and connecting datastores to match precisely their pre-attack condition; and restoring machines and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware assault progressed within the network assists your IT staff to assess the impact and uncovers weaknesses in policies or processes that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensic analysis is commonly given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other important activities like operational resumption are pursued concurrently. Progent has a large team of IT and security professionals with the skills needed to perform the work of containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in foundation technologies such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This breadth of expertise allows Progent to identify and consolidate the surviving parts of your network after a ransomware attack and rebuild them quickly into a viable system. Progent has collaborated with top insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Irving
For ransomware system restoration expertise in the Irving area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's expert programmers, database architects, and project managers can assist large businesses to carry out development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can assist clients plug expertise gaps by offering database designers and software programmers skilled in building line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist businesses to integrate SharePoint with additional applications such as SQL Server and Excel to build data-driven intranets and portal sites. Progent also offers expertise with multiple web development technologies and can assist businesses to build, expand, troubleshoot, or migrate web applications to utilize the latest advances in web technology.

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    Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with one or more public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has two decades of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

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