Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff may take longer to become aware of a break-in and are least able to organize a quick and coordinated response. The more lateral movement ransomware is able to make inside a target's system, the more time it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Irving metro area to identify and isolate infected servers and endpoints and protect clean resources from being compromised.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Irving
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any accessible system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement fee for the decryptors needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an extra payment for not publishing this information on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the downloaded information.

The restoration work subsequent to ransomware attack has a number of distinct phases, most of which can be performed concurrently if the response workgroup has enough people with the required skill sets.

  • Quarantine: This urgent initial step involves blocking the sideways spread of the attack across your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include cutting off infected endpoint devices from the network to block the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the IT system to a basic useful degree of capability with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical apps, network topology, and protected endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and network support staff to prioritize activity and to get critical resources on line again as quickly as possible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware attack depends on the state of the systems, how many files are affected, and what restore techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be needed to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were not connected at the time of the attack. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators or root users. This provides an extra level of protection and recoverability in the event of a successful ransomware attack.
  • Deploying modern AV/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the same AV technology implemented by some of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By providing in-line malware filtering, classification, containment, recovery and analysis in one integrated platform, Progent's ProSight ASM reduces total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if any. Activities include determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryption utility; troubleshooting decryption problems; creating a pristine environment; mapping and connecting datastores to match exactly their pre-encryption state; and recovering computers and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress across the targeted network from beginning to end. This audit trail of the way a ransomware assault progressed through the network helps you to evaluate the damage and uncovers weaknesses in security policies or work habits that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is typically assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other important activities like business continuity are executed concurrently. Progent has a large team of information technology and data security experts with the skills required to perform the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This scope of expertise allows Progent to salvage and integrate the surviving parts of your network following a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with leading insurance providers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Irving
For ransomware system recovery consulting services in the Irving area, call Progent at 800-462-8800 or visit Contact Progent.



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