In addition to offering rapid contact with high-level network consultants and subject matter experts to assist Irving, Texas businesses with discrete IT problems or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined services such as desktop help, IT management, and Call Center response. On-demand staffing makes it possible for organizations to respond to anticipated or surprise increases in the need for network personnel, which may result from scenarios like company mergers, site moves, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term staffing can also cover gaps left by the loss of full-time IT personnel because of scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary staffing services offer businesses the versatility to respond to surges in requirements for network services without dealing with the expense and hassle associated with reviewing and recruiting professional technical help and without the burden of adding to your full-time head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of proven IT professionals
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your in-house IT team
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong working relationship with a top-level, full-spectrum source for IT support
Progent's shared Help Desk Call Center service is a specialized flexible staff augmentation alternative that allows IT organizations to divide the work of Call Center support seamlessly between their internal IT staff and Progent's extensive pool of IT support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk program is a joint service alternative based on by the industry's leading group professional services (PSA) platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises IT expertise for organizations of all sizes throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Irving, Texas Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Irving, Texas businesses a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Irving, Texas Businesses
To learn more details about Progent's temporary staff augmentation services for Irving, Texas businesses, call 800-993-9400 or visit Contact Progent.