Besides providing fast contact with high-level IT professionals and subject matter experts (SBEs) to assist Irving, Texas businesses to resolve discrete IT issues or longer-term projects, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance like PC support, network management, and Help Desk call center services. Short-term staffing can help businesses to respond to planned or surprise surges in the need for IT services, which may be caused by situations like company mergers, site relocation, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new compliance requirements. Short-term staffing can also cover gaps left by the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services offer businesses the versatility to react to increases in demand for network personnel without dealing with the expense and hassle associated with identifying and hiring appropriate technical help and without the burden of increasing your permanent head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Center Program
- Fast availability of proven IT professionals
- Easy initiation, termination, and re-engagement of services
- Seamless augmentation of your full-time IT team
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Strong relationship with a top-level, full-service source for network support
Progent's co-managed Help Desk program is a proven flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk support transparently between their full-time network personnel and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's shared Help Desk program is a joint service solution powered by the industry's leading group professional services (PSA) tool for managing, service calls, ticketing, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT services for businesses of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Irving, Texas Organizations
Progent's veteran roster of certified consultants and technical experts can provide Irving, Texas organizations a wide array of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staffing Services for Irving, Texas Companies
To learn more about Progent's temporary staffing services for Irving, Texas companies, call 800-993-9400 or visit Contact Progent.