Besides offering fast access to guidance from high-level IT professionals and subject matter experts to assist Irving, Texas companies to resolve discrete IT issues or strategic projects, Progent can provide short-term supplemental staffing to deliver more broadly defined services such as desktop help, IT management, and Help Desk response. On-demand staffing can help businesses to deal with planned or surprise surges in the need for IT personnel, which may be caused by scenarios such as company mergers, site relocation, platform migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also fill gaps resulting from the loss of in-house IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services offer organizations the versatility to react to increases in requirements for network personnel without being saddled with the expense and hassle associated with vetting and hiring appropriate technical personnel and without the risk of increasing your in-house staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Center Service
- Fast availability of reliable IT professionals
- Simple engagement, cessation, and re-engagement of services
- Transparent extension of your in-house IT team
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Close relationship with a top-level, full-service resource for IT support
Progent's co-managed Call Center program is a proven on-going staff expansion alternative that allows IT groups to share the responsibilities of Call Center support transparently between their full-time network staff and Progent's nationwide pool of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support solution powered by the leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite network expertise for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Irving, Texas Businesses
Progent's veteran roster of certified consultants and technical experts can provide Irving, Texas companies a broad range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staffing Services for Irving, Texas Companies
To learn more details about Progent's short-term staffing services for Irving, Texas companies, call 800-993-9400 or visit Contact Progent.