Immediate Online Technical Support for Irving Information Networks
Immediate Online Support for Irving SystemsFor businesses located in Irving or anywhere in the state of Texas, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology needed to resolve the majority of information system problems quickly. This reduces direct expenses since service calls accumulate minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or avoiding system outages and related losses due to business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested methodologies that permit the highest level of effectiveness for online help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to link to your environment remotely without violating corporate security.

Progent's sophisticated customer support reporting application includes comprehensive records of the support that Progent's customers have been provided. Progent's staff consultants have access to the details of support rendered to every Progent customer by every Progent consultant. This database of anomalies and responses is stored as an easily retrievable proprietary database that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's online service experts can determine the best resolutions in the least time.

Remote technical support services offered by Progent to customers in Irving and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to support an in-house Help Desk Call Center but who require quick access to an effective Call Center with professional telephone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your existing organization, selecting or customizing Call Center application software to address the particular demands of your company, or adding temporary online staff to reinforce your existing Help Desk team during unusually busy events such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk team of experienced network professionals provides your workers in Irving or anywhere in the state of Texas rapid communication with an efficient technical support resource with years of experience offering phone consulting and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business success, and Progent's goal is to resolve and not simply track IT issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers remote professional consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Irving, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into network outages, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a combination of platforms.
How Your Irving Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Irving or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver professional and economical system support the instant your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Irving business relies on a regular independent support technician or employs an in-house organization that can handle common network issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Irving
Progent's online technical help services enable your Irving organization to have the benefits of immediate, expert IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Irving or anywhere in Texas, nearby computer support resources, whether represented by independent consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises can strike when your regular resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your usual service technicians. In these cases, Progent's online support specialists give you a convenient, quick, and budget-friendly solution to supplement your local resources and to pass on useful knowledge to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses commonly depend on independent freelance consultants. While independent service people carry less overhead than larger service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may force your company to wait for help during an IT crisis. As your business grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems need careful assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to offer the stable foundation to meet current business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complex maze of technology options available for accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, performing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.