Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75202
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Immediate Remote Technical Support for Irving Computer Networks
For businesses in Irving or anywhere in Texas, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls require minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick repairs manage to end up as substantial bills. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your company's environment remotely without compromising system security.
Progent's powerful service reporting application includes extensive histories of the support that Progent's customers have received. Progent's staff service personnel have access to the records of services provided to each Progent customer by every Progent consultant. This history of trouble tickets and resolutions is stored as a quickly searchable proprietary database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other vast support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service specialists are able to find the best solutions quickly.
Remote technical support services available from Progent to customers in Irving and throughout the state of Texas include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can deliver network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to assist your company to deploy, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates an individual's technical skills at the expert level. CCIEs know how to resolve the most challenging challenges encountered in network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating software patches. CCIEs provide excellent cost-effectiveness since their deep expertise enables them to find solutions for problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your environment via the latest on-line troubleshooting technology in order to perform quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of connectivity devices. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; building safe techniques for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad range of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance analyzing problems within UNIX/Linux networks based on leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Irving Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the resources to build and maintain an in-house Call Center but who want fast response from an efficient Call Center with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk can act as a an escalation alternative to handle complex technical challenges, or be ready in hectic instances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Irving or anywhere in the state of Texas rapid access to a dependable network service resource with years of background delivering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's intent is to solve rather than merely document technical issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Irving, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so your IT maintenance is proactive rather than reactive. By detecting looming issues before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of OS platforms.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Irving or throughout the state of Texas, Progent's online computer support engineers are ready to deliver effective and cost-effective system support whenever your business requires it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Irving company has a regular independent consultant or employs a full time organization that can handle day-to-day computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly challenging integration projects.
Features of Progent's Remote Network Support for Irving
Progent's online help, remote troubleshooting, network security consulting, and system management services offer offices in Irving or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Irving and is also ideal for networks in geographic regions of Texas that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone support and asks for no monthly retainer for support services delivered during regular working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting services include system integration, MS Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
SQL Server 2016 Application Design and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon MWS Programming and Debugging
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that fit the special needs of your company.
- Advanced Remote Connectivity Tools
Secure remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise require an expensive personal service call. State-of-the-art online access tools and experienced engineers together allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for High Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious offices whose clients require instant access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 integration, Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to every customer. The practice of detailing and archiving service records results in more efficient service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.