Fast Online Help for Irving Networks
For companies located in Irving or anywhere in the state of Texas, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage because they have the real-world background and have access to the sophisticated technology required to solve most information system issues rapidly. This lowers direct expenses since solutions use up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where fast repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes that promote the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's system without breaching corporate security.
Progent's sophisticated customer support reporting system includes comprehensive records for the support that Progent's clients have been provided. Progent's team service personnel have access to the details of services delivered to every Progent customer by any Progent consultant. This database of problems and responses is structured as a quickly exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service experts are able to arrive at optimal resolutions promptly.
Remote technical services provided by Progent to customers in Irving and anywhere in the state of Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts can deliver network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs can deal with even the most challenging issues associated with network design, integration, management, security, and repair. CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise allows them to resolve problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art remote troubleshooting technology to perform efficient, secure, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points planning and integration support, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recover quickly after a serious penetration. Security services available from Progent cover thorough data security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad range of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Irving Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting services can support you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk software products to handle the particular demands of your company, or adding temporary online staff to reinforce your in-house Call Center resources to handle high-demand events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network experts gives your customers in Irving or anywhere in the state of Texas quick assistance from a dependable network service resource with substantial background providing telephone-based consulting and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a key contributor to company efficiency, and Progent's goal is to resolve rather than just document network issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Irving, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so your computer maintenance is proactive and automated. By anticipating potential issues before they cause network outages, system monitoring can minimize inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a combination of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Irving or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to deliver effective and economical IT support whenever your organization has to have it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Irving office deals with a local freelance support technician or maintains an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve sudden system crises or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Irving
Progent's online support, remote troubleshooting, network security expertise, and network management services give businesses in Irving or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your business world class network support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Irving and is also ideal for networks in more remote regions of Texas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone help and requires no ongoing retainer for services provided during normal business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting offerings include technology integration, MS Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL DBA Services and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Programming
By offering a convenient centralized source for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that align with the special requirements of your business.
- Sophisticated Remote Access Tools
Protected remote access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise require a costly personal service call. Effective remote connectivity tools and experienced technicians combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Leading VPN Products
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Support for High Network Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each customer. The discipline of detailing and archiving support records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.