Fast and Affordable Online Technical Support for Irving Networks
For companies located in Irving or anywhere in the state of Texas, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage because they have the practical background and have access to the advanced tools necessary to resolve most information system problems quickly. This reduces immediate expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. In contrast to many online service organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where fast repairs somehow end up as large tabs. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and field-proven processes that permit the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to communicate with your network remotely without compromising corporate security.
Progent's sophisticated technical support database application keeps comprehensive documentation for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of assistance delivered to each Progent customer by every Progent engineer. This database of anomalies and fixes is structured as an easily accessible proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up additional massive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions promptly.
Online support services offered by Progent to businesses in Irving and anywhere in the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration support, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve the most complex problems surrounding network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying software patches. CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to resolve problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art remote support tools in order to provide quick, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of connectivity products. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points deployment help, Cisco WiFi controllers support Services, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts offer a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up rapidly after a damaging penetration. Security services offered by Progent cover comprehensive information security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a broad array of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Irving Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your current one, selecting or enhancing Call Center application software to handle the particular requirements of your corporation, or providing temporary online personnel to supplement your internal Call Center group to deal with unusually busy events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced network professionals provides your customers in Irving or anywhere in the state of Texas rapid communication with an efficient support group with years of experience providing telephone-based help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid contributor to business efficiency, and Progent's aim is to fix rather than just record technical problems.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional engineering support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Irving, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive and automated. By exposing potential trouble spots before they evolve into network outages, proactive monitoring can avoid stressful and expensive service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a variety of platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Irving or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system support the moment your organization requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Irving business relies on a regular freelance consultant or maintains a full time organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected system crises or especially challenging integration problems.
Features of Progent's Online Computer Services for Irving
Progent's online help, remote repair, system security expertise, and network management services offer offices in Irving or throughout the state of Texas the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Irving and is also ideal for customers in geographic regions of Texas that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for phone service and requires no periodic retainer for support services provided during regular working hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide help from authorized professionals with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for critical application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Programming
Apple Mac Help
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that meet the specific requirements of your business.
- Sophisticated Remote Connectivity Software
Secure remote access allows Progent's service experts to observe precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise demand a costly onsite visit. Sophisticated remote access software and expert engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite support and automated network tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for High System Availability
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, refined remote support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of network support, performing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.