Immediate Online Help for Irving Texas IT Networks
Immediate Remote Technical Support for Irving NetworksFor businesses in Irving Texas, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts offer excellent leverage because they possess the practical experience and have access to the advanced tools needed to solve the majority of information system problems rapidly. This lowers immediate expenses since service calls require fewer chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that allow the maximum level of efficiency for online help and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's environment without breaching corporate security.

Progent's proven service database system keeps thorough histories for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of support rendered to every client by every Progent consultant. This history of anomalies and fixes is structured as an easily retrievable support database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' internal support staff so Progent's online service experts are able to determine the best resolutions promptly.

Online support services provided by Progent to customers in Irving Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts gives your clients in Irving Texas immediate communication with an efficient network service resource with years of experience offering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial enabler of company success, and Progent's goal is to fix instead of just document network issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team provides remote advanced consulting expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Irving Texas remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so that your network support is proactive rather than reactive. By spotting potential trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks that support a mix of OS platforms.
How Your Irving Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Irving Texas, Progent's phone-based network support engineers can provide effective and cost-effective IT support the moment your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Irving office deals with a local independent support technician or employs a full time organization that know how to deal with typical computer problems, Progent’s Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to address sudden system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Irving Texas
Progent's remote technical help services allow your Irving business to realize the benefits of immediate, expert network support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by becoming more available, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most businesses in Irving Texas, nearby computer support resources, whether made up of outside consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, IT crises might spring up when your regular resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service specialists give you a convenient, quick, and affordable way to supplement your local resources and to transfer useful information to increase your capability to deal with downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on independent freelance service providers. While independent service people have less internal costs than larger consulting companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your business to wait for assistance during an emergency. As your business expands, system downtime and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations often start with an IT architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes often get piled onto an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such badly built systems require careful assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle critical business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an ever more complex array of product options available for accelerating business growth and improving efficiency. Businesses do not need a computer consultant who is trying to sell a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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