Fast and Affordable Remote Support for Irving Texas Networks
For companies located in Irving Texas, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because service calls use up minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you actually get. Unlike typical online service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where fast repairs somehow end up as large tabs. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and proven methodologies that permit the highest level of efficiency for online help and repair for information systems of any size. Progent's Technical Response Center can connect to your company's network remotely without breaching corporate security.
Progent's powerful customer support database application stores comprehensive documentation describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to every Progent client by any Progent engineer. This database of anomalies and resolutions is organized as a quickly accessible internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft open up other vast support databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.
Remote technical services provided by Progent to businesses in Irving Texas include:
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Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a wide range of platform support including Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop services to help your company to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
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Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn challenges surrounding network infrastructure design, deployment, administration, security, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness because their broad experience permits them to fix problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via sophisticated remote troubleshooting technology to provide efficient, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure devices by offering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist you to identify and isolate breached devices and protect clean assets from being penetrated. If your Irving system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery experts can help your Irving company to reconstruct a system damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of cybersecurity specialists have the broad range of knowledge necessary to rebuild all vital components of a targeted network rapidly and with minimal data loss. To learn more, see Progent's ransomware removal and business continuity experts.
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CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly following a serious breach. Security services offered by Progent include: in depth data security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; configuring firewalls; building secure techniques for off-site and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide expert online support services to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a wide array of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help resolving problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
BSD
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight series of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT staff and your assigned Progent consultant so potential issues can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth reporting tools created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and fast recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and give your password you are requested to verify your identity via a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Shared Support: Outsourced and Co-managed Help Desk Services
Progent's Co-managed Service Desk provides a smooth extension of your in-house IT support group. Client interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your core network support group, by Progent, or both. Your business has complete flexibility to expand or reduce your share of technical support work as needed. Progent provides startup deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and education.
To learn more about ProSight Co-Managed Help Desk, go to ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
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Call Center Services
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Irving Texas rapid contact with an efficient support resource with substantial background delivering telephone-based support and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a solid enabler of business efficiency, and Progent's goal is to solve instead of simply record technical problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Irving Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your environment so that your network support is proactive and automated. By spotting potential problems before they cause crashes, remote monitoring can minimize inconvenient and costly network crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a combination of OS platforms.
How Your Irving Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Irving Texas, Progent's phone-based network support specialists can provide expert and affordable IT help the instant your organization needs it. More than two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Irving organization works with a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve sudden system emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Offices in Irving Texas
Progent's remote technical help services enable your Irving organization to have the benefits of timely, world-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added business worth by becoming more available, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most organizations in Irving Texas, local computer service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with typical network problems. On the other hand, IT crises may spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support people. In these situations, Progent's online service professionals offer an easy, fast, and budget-friendly solution to augment your local help and to pass on useful knowledge to improve your ability to resolve future issues in-house.
- Less Reliance on Freelance Consultants
For network maintenance, smaller businesses often rely on individual freelance consultants. While independent consultants have smaller overhead than big consulting companies and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of fallback personnel may force your company to wait for assistance during an emergency. As your network expands, system downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup service experts to insure your network stays up and running.
- Build a Scalable Foundation for Seamless Growth
Companies typically begin with an information architecture implemented on a modest budget. Without a robust framework, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. These badly built environments need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network architecture that can deliver the stable foundation to handle current business demands and ease future growth.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices require guidance and technical education to navigate through an increasingly complex array of product alternatives available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the forefront of network service, executing a broad range of IT projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.