Fast and Affordable Remote Help for Irving Texas Networks
Urgent Phone Technical Support for Irving NetworksFor businesses in Irving Texas, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent value because they possess the practical background and have access to the advanced tools necessary to resolve most information system issues quickly. Efficient support lowers direct costs because service calls use up fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits additionally in indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you receive. In contrast to many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into big tabs. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and proven processes that promote the highest degree of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to link to your system without compromising network security.

Progent's proven service reporting application includes comprehensive histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help rendered to every customer by every consultant. This archive of anomalies and solutions is organized as a conveniently accessible support database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can determine optimal solutions promptly.

Remote support services provided by Progent to customers in Irving Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Irving Texas instant communication with a reliable support resource with substantial background delivering telephone-based support and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a solid enabler of business success, and Progent's aim is to solve instead of simply track network issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Irving Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by a combination of operating systems.
How Your Irving Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Irving Texas, Progent's online computer support engineers can provide professional and economical IT help whenever your organization has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Irving organization relies on a local independent consultant or employs a full time organization that can deal with ordinary network issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Irving Texas
Progent's online IT consulting services allow your Irving company to experience the benefits of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will derive greater business value by being more reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Irving Texas, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can take care of the majority of network issues. However, serious problems might spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these cases, Progent's online support experts provide a convenient, quick, and economical solution to augment your local help and to convey useful information to improve your capability to deal with future problems locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller offices often rely on independent freelance service providers. While freelance service people have smaller internal costs than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your network grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often begin with an information architecture created on a modest budget. Lacking a robust framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the business. These badly built environments require careful assessment, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology options capable of promoting business growth and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of network service, performing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of detailing and organizing support records results in more effective support and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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