Fast and Affordable Online Troubleshooting for Irving Texas Information Networks
Fast Remote Technical Support for Irving NetworksFor businesses located in Irving Texas, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network problems quickly. This lowers direct costs since service calls require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many online service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where fast solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes that ensure the highest degree of efficiency for online help and repair for IT systems of all sizes. Progent's remote service group can communicate with your company's network without breaching system security.

Progent's proven technical support reporting system stores detailed documentation for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support provided to every Progent client by any Progent consultant. This history of trouble tickets and repairs is structured as an easily accessible internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine optimal resolutions in the least time.

Online services offered by Progent to customers in Irving Texas include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your designated IT management personnel and your assigned Progent technical consultant so potential issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and rapid recovery of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service offers a transparent extension of your in-house network support staff. User access to the Service Desk, provision of support services, issue escalation, trouble ticket generation and tracking, performance measurement, and management of the service database are cohesive regardless of whether issues are taken care of by your in-house network support staff, by Progent, or by a combination. You have complete flexibility to expand or shrink your part of IT support activity as required. Progent provides initial deployment and provisioning of the professional services PSA software plus workflow documentation, validation and education. For details about ProSight Co-Managed Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or improving your established organization, selecting or modifying Help Desk application software to handle the particular needs of your company, or providing occasional phone support personnel to supplement your existing Help Desk group to handle high-demand situations like software transitions, major updates, or installing new business software.

    Progent's Call Center team of experienced network consultants provides your customers in Irving Texas fast contact with an efficient network service group with years of experience providing telephone-based help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a crucial driver of business performance, and Progent's aim is to solve and not just record IT problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Irving Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to suit your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they result in full-scale emergencies, remote monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of operating systems.
How Your Irving Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Irving Texas, Progent's online network support specialists can deliver expert and cost-effective IT support whenever your organization has to have it. More than 20 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Irving company relies on a local freelance support technician or maintains an in-house organization that can deal with common computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden network crises or particularly complicated integration problems.

Features of Progent's Remote Network Services for Irving Texas
Progent's phone help, remote troubleshooting, network security consulting, and system management services give offices in Irving Texas unparalleled leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT expertise, refined remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Microsoft supports transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is carried out on schedule and on budget.

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