Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast and Affordable Remote Troubleshooting for Irving Computer Networks
For businesses located in Irving or anywhere in the state of Texas, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor repairs somehow end up as large tabs. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies which allow the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to link to your company's environment without compromising network security.
Progent's sophisticated service database application includes comprehensive records describing all service that Progent's clients have received. Progent's staff consultants have access to the details of assistance delivered to every client by every Progent engineer. This archive of trouble tickets and solutions is structured as a conveniently retrievable internal database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other vast technical support databases and permit priority access to manufacturers' internal engineering staff so Progent's online service specialists can arrive at optimal solutions in the least time.
Online support offered by Progent to businesses in Irving and anywhere in the state of Texas include:
Certified Windows Experts
Progent's Microsoft-qualified remote support professionals offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to assist you company to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and certifies a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with the most difficult problems associated with network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise enables them to resolve problems quickly. In many instances, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your environment via advanced on-line support tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure devices. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points consulting services, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Qualified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: in depth data security and compliance audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad array of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Irving Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the money or time to support an internal Help Desk Call Center but who want fast access to an effective Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent reinforcement of your current Help Desk staff. Progent's Virtual Help Desk can act as a an escalation resource to handle complex technical challenges, or be available in overflow instances when your regular support engineers are swamped.
Progent's Help Desk Call Center team of seasoned network professionals provides your clients in Irving or anywhere in the state of Texas immediate assistance from an effective network service resource with years of experience offering telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a major contributor to company success, and Progent's aim is to solve rather than merely track technical issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Irving, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By spotting emerging issues before they grow into downtime, proactive monitoring can head off inconvenient and expensive service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that support a mix of platforms.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Irving or throughout the state of Texas, Progent's phone-based computer support specialists can deliver effective and affordable system help whenever your business has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Irving office deals with a regular freelance support technician or employs an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix unexpected system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Offices in Irving
Progent's remote network troubleshooting services enable your Irving company to enjoy the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site IT resources
With most organizations in Irving or anywhere in Texas, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can resolve the majority of network issues. However, IT crises might occur when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual service technicians. In these cases, Progent's on-call service experts provide an easy, quick, and economical way to supplement your regular resources and to convey useful knowledge to increase your capability to handle downstream issues in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller companies commonly depend on independent freelance consultants. Although freelance service people have smaller internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may require your company to wait for help during an emergency. As your company expands, network downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network remains available.
- Build a Solid Basis for Seamless Growth
Companies typically begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed systems need careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet vital business demands and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of technology alternatives capable of promoting business growth and enhancing productivity. They hardly need a network consultant who is attempting to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, refined remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Companies who work with trusted independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.