Fast Online Technical Support for Irving Texas Computer Networks
Urgent Remote Help for Irving NetworksFor organizations in Irving Texas, Progent offers online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support lowers immediate expenses since service calls use up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in indirect costs by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online support organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast solutions somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies which promote the highest level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to communicate with your environment without breaching system security.

Progent's sophisticated service reporting system keeps thorough histories describing the service that Progent's clients have received. Progent's team engineers have access to the specifics of assistance rendered to each Progent customer by any Progent engineer. This archive of anomalies and responses is stored as a conveniently searchable support knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft open up additional extensive support databases and permit priority access to vendors' internal engineering staff so Progent's online consulting specialists can determine optimal resolutions in the least time.

Remote technical support services provided by Progent to companies in Irving Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast recovery of vital files/folders, apps, system images, and virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk Call Center software to handle the particular needs of your company, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center group during unusually busy situations like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology professionals provides your workers in Irving Texas fast assistance from a reliable technical support group with substantial experience offering telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's intent is to resolve instead of merely annotate technical issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Irving Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your environment so that your IT support is proactive and automated. By anticipating potential trouble spots before they expand into crashes, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate multiple OS platforms.
How Your Irving Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Irving Texas, Progent's phone-based network support engineers can provide expert and economical system help the instant your organization requires it. Over two decades of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.

Even if your Irving business deals with a regular freelance support technician or maintains an in-house organization that know how to deal with common computer issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to deal with sudden network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Businesses in Irving Texas
Progent's remote support services allow your Irving business to experience the advantages of immediate, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will derive added business worth by being more available, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your local IT resources
    For most companies in Irving Texas, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of technical issues. However, major troubles may occur when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these instances, Progent's online support experts provide a convenient, quick, and economical way to supplement your local resources and to pass on valuable information to improve your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies often depend on individual freelance consultants. Although independent consultants carry less overhead than larger service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically start with an IT system created on a modest budget. Lacking a proper framework, slap-dash repairs can get thrown on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly built systems need careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture that can provide the stable foundation to handle critical business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require advice and technical education to negotiate an ever more complicated array of technology options available for promoting business growth and improving productivity. These companies do not need a network engineer who is trying to sell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



An index of content::

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