Fast Remote Troubleshooting for Irving Information Networks
For businesses in Irving or anywhere in Texas, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's remote technical support experts offer excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to solve the majority of information system problems quickly. This reduces direct expenses because solutions accumulate fewer billable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical remote service firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions manage to end up as large invoices. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your network without breaching system security.
Progent's proven service reporting application keeps extensive documentation for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help provided to every client by every engineer. This database of issues and responses is structured as a conveniently searchable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical support databases and allow quick response from vendors' in-house support staff so Progent's online service specialists are able to determine the best resolutions promptly.
Remote support services provided by Progent to businesses in Irving and throughout the state of Texas include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most challenging problems occurring in network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent value since their depth of experience enables them to solve problems rapidly. In many instances, less qualified service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of the latest on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure products. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs engineering help, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to clean up quickly following a serious breach. Security consulting services available from Progent cover in depth data security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help analyzing problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Irving Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk team of experienced network professionals offers your customers in Irving or anywhere in the state of Texas instant communication with an effective support resource with years of experience providing phone help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of company productivity, and Progent's goal is to solve rather than merely document network problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Irving, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing potential problems before they grow into crashes, automated monitoring can head off stressful and costly service failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by multiple OS platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Irving or anywhere in the state of Texas, Progent's phone-based computer support specialists can deliver professional and economical IT help the moment your business needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Irving office relies on a local freelance consultant or maintains an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to address unexpected system crises or especially complicated integration projects.
Details of Progent's Remote Computer Support for Irving
Progent's online help, remote repair, network security consulting, and network administration services offer companies in Irving or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Irving and is also ideal for networks in more remote regions of Texas that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a per-minute basis, so you pay only for the services you receive. Progent has no minimum charge for online help and asks for no monthly retainer for services provided during regular working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Management and Application Development
MySQL Management Support and Software Design
Apple Mac Consulting
Amazon MWS Programming
By providing a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that align with the special requirements of your business.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal visit. Sophisticated online access tools and expert engineers together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for High System Uptime
For businesses with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose clients need immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical knowledge, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 expertise, Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to each client. The discipline of documenting and archiving support activity allows more effective support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.