Fast and Affordable Remote Help for Irving Texas Networks
For businesses in Irving Texas, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer excellent value because they possess the practical background and have access to the advanced tools necessary to resolve most information system issues quickly. Efficient support lowers direct costs because service calls use up fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits additionally in indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you receive. In contrast to many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into big tabs. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and proven processes that promote the highest degree of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to link to your system without compromising network security.
Progent's proven service reporting application includes comprehensive histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help rendered to every customer by every consultant. This archive of anomalies and solutions is organized as a conveniently accessible support database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can determine optimal solutions promptly.
Remote support services provided by Progent to customers in Irving Texas include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support experts can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to assist you business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can resolve even the most stubborn problems occurring in network design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an exceptional value because their deep expertise enables them to fix problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your network by means of sophisticated on-line support tools to perform efficient, safe, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet APs planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recover quickly after a serious breach. Security consulting services offered by Progent include: in depth information security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a broad spectrum of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance diagnosing problems within UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Irving Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Irving Texas instant communication with a reliable support resource with substantial background delivering telephone-based support and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a solid enabler of business success, and Progent's aim is to solve instead of simply track network issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Irving Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by a combination of operating systems.
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Irving Texas, Progent's online computer support engineers can provide professional and economical IT help whenever your organization has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost time associated with in-person support visits.
Even if your Irving organization relies on a local independent consultant or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Offices in Irving Texas
Progent's online IT consulting services allow your Irving company to experience the benefits of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will derive greater business value by being more reliable, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
For most organizations in Irving Texas, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can take care of the majority of network issues. However, serious problems might spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these cases, Progent's online support experts provide a convenient, quick, and economical solution to augment your local help and to convey useful information to improve your capability to deal with future problems locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller offices often rely on independent freelance service providers. While freelance service people have smaller internal costs than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your network grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system is always up and running.
- Build a Scalable Basis for Smooth Expansion
Organizations often begin with an information architecture created on a modest budget. Lacking a robust framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the business. These badly built environments require careful assessment, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet vital business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology options capable of promoting business growth and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the real needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of network service, performing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of detailing and organizing support records results in more effective support and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.