Fast and Affordable Remote Technical Support for Irving Texas Computer Systems
Fast Phone Support for Irving NetworksFor organizations located in Irving Texas, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide excellent leverage because they have the real-world experience and have access to the advanced technology required to resolve most information system issues rapidly. This lowers direct costs since service calls require minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast fixes manage to turn into substantial invoices. Progent's skill at disposing of problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest level of efficiency for remote technical support and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to link to your network without compromising network security.

Progent's proven customer support database system keeps thorough histories of the service that Progent's customers have been provided. Progent's staff consultants have access to the records of support rendered to each Progent client by every Progent engineer. This database of problems and resolutions is organized as an easily searchable internal knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at the best resolutions quickly.

Remote services offered by Progent to clients in Irving Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can support you in creating an efficient new Call Center or improving your established organization, evaluating or modifying Help Desk software to handle the unique demands of your business, or adding occasional phone support personnel to supplement your existing Call Center resources to deal with demanding scenarios such as software transitions, major upgrades, or installing new business software.

    Progent's Call Center staff of seasoned network professionals offers your workers in Irving Texas fast access to a dependable support resource with extensive background offering telephone-based help and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a crucial driver of company efficiency, and Progent's goal is to fix and not just document network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team offers online advanced engineering expertise and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Irving Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into crashes, remote monitoring can ward off disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that support multiple operating systems.
How Your Irving Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Irving Texas, Progent's online computer support engineers can deliver professional and affordable system support the moment your business has to have it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Irving company works with a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to address sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Irving Texas
Progent's remote network troubleshooting services enable your Irving company to enjoy the benefits of timely, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added business value by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most offices in Irving Texas, nearby network service resources, whether made up of outside consultants or an internal maintenance staff, can solve typical network issues. However, IT crises sometimes strike when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these instances, Progent's online support experts provide a convenient, quick, and affordable way to augment your local help and to convey valuable knowledge to improve your ability to deal with future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance consultants. Although freelance service people have smaller internal costs than larger service firms and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of reserve help may force your business to go without help during an IT crisis. As your network grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Growth
    Companies often begin with an information architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such badly designed environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle vital business requirements and ease future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complicated array of product options available for promoting business success and improving productivity. Businesses hardly need a network consultant who is trying to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is built around a profitable product instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of IT support, performing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    Progent can provide the services of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management strategy based on best practices promoted by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.

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    Dynamics GP 2015 R2 features a revamped architecture that enhances cloud readiness, supports the most popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, extends the Web Client, and adds over 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and hands-on experience to address the critical technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the return on your investment in this powerful product.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and on-premises assessment and upgrade support for Windows 10 offered by Progent's consultants include ROI estimates, project coordination, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, data and identity security, automated provisioning and management, network optimization, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and post-migration Call Center support services.

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    Progent can provide affordable remote access to an authorized Oracle DBA consultant or an Oracle application programmer. Progent can provide advanced DBA services for any version of Oracle including 10g and 11g and can also assist you to plan, create, enhance, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Streams replication technologies and Oracle Recovery Manager.

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    Microsoft Windows SUS enables network managers to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support personnel can completely and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft SUS such as planning the Microsoft Software Update Services deployment, setting up user's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.

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    For large businesses, Progent can leverage in-house IT groups by providing extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can perform as a seamless local supplement of corporate network management. Progentís enterprise support services include corporate-wide security, online branch office support, network design, Sarbox compliance, project planning, and world-class service for multiple location network environments powered by Enterprise Windows 2003. Progent can offer field consultants and specialists to help with a campus move or branch move, or a system designer to help with building or utilizing an Internet Data Center or co-location site.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous examination and extensive work with information security architecture. ISSAP consultants possess in-depth knowledge of access control mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-premier security experts can help your business with all phases of architecture security.

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    The current ASA 5500-X Family of firewalls with Firepower Services provide significantly more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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