Fast Online Troubleshooting for Irving Computer Networks
Urgent Phone Technical Support for Irving NetworksFor organizations in Irving or anywhere in the state of Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage because they possess the practical background and are equipped with the advanced technology necessary to resolve most network problems quickly. This lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies which allow the maximum level of efficiency for online technical support and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's system remotely without violating network security.

Progent's powerful customer support database application keeps comprehensive histories of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of services delivered to each Progent client by any Progent engineer. This database of anomalies and repairs is structured as a quickly accessible support database that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with the best resolutions in the least time.

Online support offered by Progent to customers in Irving and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology consultants provides your customers in Irving or anywhere in the state of Texas quick access to a large technical support resource with extensive background offering telephone-based support and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a significant driver of company productivity, and Progent's aim is to resolve rather than simply report IT problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Irving, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so that your network maintenance is proactive and automated. By spotting potential trouble spots before they evolve into downtime, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a mix of platforms.
How Your Irving Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Irving or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide expert and economical system help whenever your organization requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Irving business deals with a local freelance support technician or employs a full time IT staff that can deal with typical network problems, Progent’s Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected system crises or especially complicated integration problems.

Details of Progent's Online Computer Services for Irving
Progent's online support, remote troubleshooting, network security expertise, and system management services give offices in Irving or anywhere in the state of Texas the greatest leverage for your IT budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the front lines of IT service, executing a wide variety of IT projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each staff member to every customer. The practice of detailing and organizing service records results in more efficient service and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.