For small businesses in Irving Texas, Progent provides technical support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support services offer excellent leverage because they have the real-world experience and the advanced technology to solve most information system problems quickly. Efficient support lowers immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, idle employees, and distracted management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where quick repairs manage to turn into substantial bills. Progent's penchant for handling problems efficiently translates into your business spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized tools and proven methodologies which ensure the highest degree of efficiency for online engineering help and repair for small company computer networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your environment without violating system security.
Progent's highly evolved service reporting system maintains detailed records of the service that Progent's customers have received. Progent's team engineers have access to the specifics of support rendered to each Progent client by every engineer. This history of anomalies and repairs is structured as a readily retrievable internal database that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to arrive at optimal solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Irving Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote consulting professionals possess credentials in a comprehensive set of disciplines. This wide range of IT skills enables Progent's engineers to handle almost any emergency likely to crop up in a small business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support customers with mixed-OS networks, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services provided by Progent to clients in Irving include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to handle the most complex problems encountered in network infrastructure design, integration, administration, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to resolve even the most complex problems rapidly. In common cases, less qualified engineers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so you can get urgent help for serious network infrastructure problems that are hurting worker efficiency but are not within the scope of your local network support group or consultant. Progent's Cisco CCIE engineers can tie into your network by means of state-of-the-art remote troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Support
Progent's Microsoft-expert online service experts offer network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online desktop consulting and support services such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers can provide a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to recover quickly following a serious breach. Security solutions offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses frequently need. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Irving Texas Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support alternatives for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the budget to assemble and manage an internal Call Center but who want quick response from an efficient Help Desk Call Center with professional telephone support plus the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software products to handle the special requirements of your business, or providing occasional phone support personnel to supplement your internal Help Desk Call Center resources during unusually busy scenarios such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Irving Texas rapid access to an efficient technical support group with years of experience delivering phone support and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's policy is to resolve rather than simply track IT problems.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and training in key business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Office Project, MS Word, and Office Excel. To read more concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the creative facets of Mac computing by providing remote consulting services and education in graphics, sound, and video. Progent's support professionals offer help in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Irving Texas online computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging issues before they cause crashes, remote monitoring can head off stressful and costly network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services