Fast Phone Support for Irving Texas UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Irving Texas, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system problems quickly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick solutions somehow end up as big invoices. Progent's penchant for solving problems efficiently translates into your business conserving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an array of optimized tools and proven methodologies that ensure the highest degree of efficiency for remote engineering help and repair for small and midsize business IT systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your system remotely without violating network security.

Progent's proprietary service reporting application includes thorough documentation describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help rendered to each client by every Progent engineer. This archive of issues and fixes is stored as an easily exploitable internal knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from vendors' internal support staff so Progent's remote consulting experts can find the best solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Irving Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote technical support professionals have advanced credentials in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to address virtually any crisis that may take place in a small company information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To help companies with multi-platform networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support Offered by Progent to small businesses in Irving include:

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses often need. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk support programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who lack the money or time to create an in-house Call Center but who require quick access to a dependable Help Desk with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your established organization, identifying or customizing Call Center software to handle the unique requirements of your business, or adding occasional online staff to work with your internal Help Desk resources to deal with unusually busy events such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology professionals provides your computer users in Irving Texas instant contact with an effective technical support resource with years of background delivering telephone-based consulting and online diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a solid driver of company productivity, and Progent's intent is to resolve instead of merely track IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online professional engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can support the artistic aspect of Mac computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio/video or putting together an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Irving Texas remote computer system monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your IT support is proactive and automated. By uncovering potential problems before they result in network outages, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a combination of operating systems.

How Your Irving Texas Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services




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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of the time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it.

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