For small businesses located in Irving or anywhere in the state of Texas, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions take up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions manage to turn into large bills. Progent's penchant for solving technical issues efficiently translates into your business spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes which permit the highest degree of efficiency for remote consulting and repair for small and midsize company IT systems. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to communicate with your company's computer system remotely without violating system security.
Progent's powerful service reporting application keeps extensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to every Progent client by every Progent consultant. This history of issues and fixes is organized as an easily exploitable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support databases and permit fast response from vendors' internal product engineers so Progent's online service experts can find the most efficient solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Irving or anywhere in Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online technical service experts offer advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's engineers to tackle virtually any problem likely to take place in a small company network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help clients with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to clients in Irving and throughout the state of Texas include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology such as network architecture, email systems, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for diagnosing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and validates a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most complex issues associated with network design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness since their broad experience enables them to fix even the most complex problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so you can receive urgent assistance for severe network issues that are crippling worker productivity but are not within the scope of your local IT support providers. Progent's CCIE support experts can connect to your computer system using sophisticated remote support technology in order to perform fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Support
Progent's Microsoft-premier remote service experts can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop services such as Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly after a damaging breach. Security consulting services offered by Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses often need. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Irving Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for smaller organizations who don't have the resources to assemble and manage an internal Help Desk but who require quick response from a dependable Help Desk with professional telephone support plus the technical depth to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent extension of your established Call Center organization. Progent's Virtual Call Center can serve as an escalation resource to handle the toughest network problems, or be ready in overflow circumstances when your regular resources are swamped.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or revamping your current one, evaluating or customizing Help Desk Call Center software products to handle the special needs of your corporation, or providing temporary online staff to work with your existing Call Center team to handle demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network consultants gives your clients in Irving or anywhere in the state of Texas rapid access to an efficient network service group with extensive background providing phone support and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a solid driver of business success, and Progent's intent is to solve and not merely track technical issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications such as CRM, MS Project, Microsoft Word, and Office Excel. To read more information concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the artistic components of Mac computing by delivering remote help support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Irving, or anywhere in the state of Texas, online network monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your network support is proactive and automated. By exposing potential problems before they result in downtime, automated monitoring can head off stressful and costly information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by multiple operating systems.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services