For small and midsize companies in Irving or anywhere in Texas, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical background and the advanced tools to solve most information system issues quickly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent charges per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at handling technical issues quickly results in your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an array of optimized technologies and field-tested processes which promote the maximum degree of efficiency for online technical support and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's remote service group to connect to your company's network remotely without compromising network security.
Progent's proprietary service reporting application includes thorough records of the service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services delivered to every Progent client by any Progent engineer. This database of issues and solutions is organized as a conveniently searchable proprietary knowledge base that permits Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to arrive at the best resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Irving or anywhere in Texas or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's remote support professionals offer credentials in an extensive array of products and technologies. This broad scope of capability permits Progent's engineers to resolve virtually any emergency likely to take place in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To support businesses with multi-operating system environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support provided by Progent to small businesses in Irving and anywhere in the state of Texas include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad spectrum of information technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from older systems to current MS Windows or Linux environments. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can handle even the most stubborn issues occurring in network design, deployment, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise permits them to find solutions for even the most complex problems quickly. In common cases, less experienced consultants can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to help small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can get timely assistance for complex network infrastructure issues that are crippling worker productivity but are beyond the experience of your ordinary network service group or consultant. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line support technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-certified online service professionals can deliver computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online PC desktop support such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM and CISSP network security engineers offer a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your company to recuperate rapidly following a damaging penetration. Security support services available from Progent cover in depth security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; building safe architectures for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special IT projects that small businesses frequently need. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Irving Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are ideal for small companies who don't have the money or time to create an in-house Help Desk but who want fast communication with a dependable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your existing one, selecting or customizing Call Center software to meet the special needs of your business, or adding temporary phone support personnel to work with your in-house Help Desk group to deal with unusually busy situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology experts provides your computer users in Irving or anywhere in the state of Texas quick communication with an effective technical support resource with years of experience offering phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a crucial enabler of business efficiency, and Progent's policy is to resolve instead of merely track technical problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Word, and Microsoft Excel. For more concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can support the imaginative facets of Mac systems by offering remote help support and education in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Irving, or anywhere in the state of Texas, online network monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your IT support is proactive rather than reactive. By detecting potential problems before they cause network outages, automated monitoring can head off inconvenient and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of operating systems.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000e
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services