For small businesses in Irving or anywhere in Texas, Progent offers technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve most information system problems quickly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you actually get. Unlike typical online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast solutions manage to turn into big bills. Progent's skill at dealing with technical issues quickly translates into your company spending less cash.
Progent's Online Support Tools
Over the years, Progent has developed a set of customized tools and field-proven processes which permit the highest level of effectiveness for online consulting and repair for small and midsize business IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to interface to your company's computer system without breaching corporate security.
Progent's sophisticated technical support reporting application maintains extensive documentation for the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help provided to each customer by any Progent engineer. This history of issues and solutions is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts are able to come up with optimal solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Irving or anywhere in Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote technical service engineers offer certified skills in an extensive set of disciplines. This breadth of IT skills permits Progent's engineers to manage virtually any problem that may take place in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-platform networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services available from Progent to customers in Irving and throughout the state of Texas include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide array of computer technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and transitioning from older systems to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value since their broad expertise allows them to solve even the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive timely assistance for severe network issues that are crippling business efficiency but are beyond the scope of your regular network maintenance personnel. Progent's Cisco CCIE consultants can tie into your computer system by means of state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM and CISSP network security engineers offer a variety of security solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up rapidly after a serious penetration. Security services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile access; securing your email infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting experts for contract projects that small companies frequently request. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Irving Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller businesses who lack the budget to support an in-house Call Center but who want quick response from an effective Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk or improving your existing one, selecting or modifying Help Desk application software to address the special demands of your corporation, or providing occasional online staff to supplement your existing Help Desk group to deal with demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of seasoned network experts offers your workers in Irving or anywhere in the state of Texas instant communication with a dependable technical support resource with substantial background offering phone consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's target is to solve and not just document IT issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. For additional information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can promote the imaginative facets of Mac environments by delivering phone-based help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a range of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Irving, or anywhere in the state of Texas, online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your computer support is proactive and automated. By exposing potential problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a combination of platforms.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services