For small businesses located in Irving or anywhere in the state of Texas, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions take up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions manage to turn into large bills. Progent's penchant for solving technical issues efficiently translates into your business spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes which permit the highest degree of efficiency for remote consulting and repair for small and midsize company IT systems. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to communicate with your company's computer system remotely without violating system security.
Progent's powerful service reporting application keeps extensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to every Progent client by every Progent consultant. This history of issues and fixes is organized as an easily exploitable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support databases and permit fast response from vendors' internal product engineers so Progent's online service experts can find the most efficient solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Irving or anywhere in Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online technical service experts offer advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's engineers to tackle virtually any problem likely to take place in a small company network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help clients with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to clients in Irving and throughout the state of Texas include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology such as network architecture, email systems, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for diagnosing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and validates a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most complex issues associated with network design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness since their broad experience enables them to fix even the most complex problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so you can receive urgent assistance for severe network issues that are crippling worker productivity but are not within the scope of your local IT support providers. Progent's CCIE support experts can connect to your computer system using sophisticated remote support technology in order to perform fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Support
Progent's Microsoft-premier remote service experts can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP network security engineers offer a range of security services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recuperate quickly following a serious penetration. Security consulting services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering services include:
How Your Irving Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small organizations who lack the budget to create an internal Help Desk but who want quick communication with an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless supplement to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation resource for complex computer system challenges, or be available in those instances when your other service providers are swamped.
Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your established one, selecting or customizing Help Desk software to meet the unique requirements of your business, or providing occasional online staff to supplement your existing Help Desk team to deal with unusually busy scenarios like software migrations, major updates, or installing new applications.
Progent's Help Desk staff of experienced information technology professionals provides your clients in Irving or anywhere in the state of Texas fast assistance from a dependable support resource with years of experience providing phone consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a major contributor to business productivity, and Progent's policy is to solve rather than merely annotate IT problems.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff provides online advanced consulting expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, MS Word, and Office Excel. For more concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can support the creative components of Apple Mac environments by offering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or establishing an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Irving, or anywhere in the state of Texas, remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause crashes, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that support multiple platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services