For small and midsize companies located in Irving Texas, Progent provides technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions somehow turn into large bills. Progent's skill at handling problems efficiently translates into your company saving cash.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized tools and proven processes that permit the highest degree of efficiency for online engineering help and repair for small and midsize business computer systems. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to access your company's system remotely without violating network security.
Progent's sophisticated customer support reporting system stores extensive documentation of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help provided to each client by every Progent engineer. This archive of trouble tickets and responses is organized as a readily retrievable internal database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service experts can determine the most efficient resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Irving Texas or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's phone-based technical service professionals offer certified skills in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's engineers to tackle practically any crisis that may occur in a small company network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help businesses with mixed-OS networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to companies in Irving include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology such as network architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most difficult challenges encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their deep experience enables them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a CCIE so you can get timely support for complex network problems that are crippling business efficiency but are outside the scope of your local network service group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of advanced on-line support technology to perform quick, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service engineers offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop support such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recover rapidly following a serious breach. Security services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Irving Texas Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the budget to support an internal Help Desk Call Center but who require fast communication with an efficient Help Desk with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Call Center software to address the unique needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk Call Center group to deal with high-demand scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Irving Texas quick assistance from an effective support group with years of experience offering telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a key driver of company efficiency, and Progent's target is to solve rather than merely document IT issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and MS Office Excel. To read more about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can support the creative elements of Apple Mac systems by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Irving Texas remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By uncovering possible issues before they cause crashes, proactive monitoring can head off stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a mix of operating systems.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services