UNIX and Linux Phone-based Consulting for

For small and midsize businesses in Irving Texas, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.

Progent's online support engineers represent exceptional leverage because they have the real-world background and the advanced tools to solve most network issues rapidly. This lowers immediate costs since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike typical online service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where quick fixes somehow end up as major tabs. Progent's skill at disposing of technical issues quickly translates into your company conserving cash.

Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of customized tools and field-tested processes which allow the highest degree of effectiveness for online consulting and repair for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's environment remotely without compromising system security.

Progent's powerful technical support database application maintains comprehensive documentation of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of services rendered to every Progent customer by any Progent engineer. This history of issues and resolutions is organized as a quickly accessible proprietary database that allows Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft permit access to additional massive technical support databases and allow priority access to manufacturers' in-house product engineers so Progent's online service experts are able to arrive at the best resolutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Irving Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's phone-based consulting engineers possess certified skills in an extensive set of technologies. This breadth of IT skills allows Progent's consultants to handle virtually any crisis likely to crop up in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To provide assistance to clients with mixed-operating system networks, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services provided by Progent to companies in Irving include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology including network infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and migration from legacy systems to the latest Windows or Linux environments. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.

  Progent's UNIX/Linux consultants can offer urgent online help for analyzing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. CCIEs know how to resolve even the most intractable challenges encountered in network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to fix the most difficult problems quickly. In many cases, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive urgent support for complex network issues that are hurting worker efficiency but are not within the experience of your local computer service group or consultant. Progent's CCIE support experts can interface to your network using sophisticated on-line support technology to perform fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of platform support such as Microsoft Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition offers a broad array of online desktop support services including Windows 11 integration and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier System Security Professionals
  Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your company to recuperate quickly following a damaging penetration. Security support services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Support
  Progent's Help Desk service options for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who don't have the budget to assemble and manage an in-house Call Center but who need fast communication with a dependable Help Desk with professional telephone support plus the technical depth to escalate complex problems to high-level engineers.

  Progent's Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Call Center or improving your existing one, selecting or enhancing Call Center software products to address the unique needs of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center team to handle unusually busy scenarios like software transitions, mass updates, or rolling out new business software.

  Progent's Call Center team of experienced network consultants offers your computer users in Irving Texas quick assistance from an efficient support resource with substantial experience delivering phone support and remote troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a major driver of business performance, and Progent's intent is to fix instead of simply document IT problems.

• Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and MS Office Excel. To find out additional information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac consultants can nurture the artistic elements of Apple Mac computing by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or configuring an audio/video post production facility.

  Online Network Monitoring Services
  Progent offers businesses in Irving Texas remote network monitoring support powered by MS Operations Manager network monitoring, customized by Progent to fit your environment so your network support is proactive rather than reactive. By anticipating potential issues before they cause network outages, automated monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that support multiple OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.