For small and midsize businesses located in Irving or anywhere in Texas, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent exceptional value because they have the practical background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces immediate costs since service calls require a smaller number of billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike typical online support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick fixes manage to turn into major tabs. Progent's penchant for solving technical issues quickly results in your business conserving money.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized technologies and field-tested methodologies which permit the maximum level of efficiency for remote engineering help and repair for small business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your company's computer system remotely without breaching system security.
Progent's highly evolved technical support reporting application keeps comprehensive documentation of the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of all help delivered to every Progent customer by any Progent consultant. This archive of anomalies and repairs is organized as a quickly retrievable support knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's remote consulting specialists can arrive at the best resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Irving or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical service professionals possess certified skills in an extensive array of technologies. This breadth of capability allows Progent's consultants to resolve almost any problem likely to occur in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services Offered by Progent to companies in Irving and throughout the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad array of information technology such as network infrastructure, messaging solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from legacy applications to the latest Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and validates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable problems occurring in network infrastructure design, integration, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying program patches. CCIEs represent an excellent cost-effectiveness because their depth of experience permits them to solve even the most difficult problems quickly. In typical cases, less qualified consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so you can get immediate support for complex network problems that are hurting business productivity but are not within the experience of your ordinary computer maintenance providers. Progent's CCIE support experts can interface to your computer system using state-of-the-art on-line troubleshooting tools to perform fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration,
Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your business to recover quickly following a serious breach. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile communication; defending your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for special projects that small companies often request. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Irving Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are designed for small businesses who don't have the money or time to support an internal Help Desk Call Center but who need quick response from an effective Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your established organization, evaluating or customizing Call Center software to address the special demands of your corporation, or adding occasional online personnel to work with your in-house Help Desk Call Center team during unusually busy scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Irving or anywhere in the state of Texas rapid contact with an efficient network service resource with substantial background providing telephone-based consulting and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's intent is to resolve instead of simply annotate technical issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and Excel. To find out additional information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can promote the artistic components of Macintosh computing by offering phone-based consulting support and training in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio or video or integrating an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Irving, or anywhere in the state of Texas, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive rather than reactive. By detecting looming issues before they result in crashes, remote monitoring can ward off inconvenient and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of operating systems.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services