For small and midsize companies located in Irving or anywhere in Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional value because they are equipped with the practical background and the advanced tools to resolve most network problems rapidly. This reduces direct expenses since solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where fast solutions manage to end up as major invoices. Progent's penchant for handling technical issues efficiently translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of optimized tools and field-tested processes which allow the highest degree of efficiency for online engineering help and repair for small and midsize business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to communicate with your network without breaching corporate security.
Progent's powerful technical support database system maintains detailed documentation of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help delivered to every Progent customer by every engineer. This archive of problems and repairs is stored as a quickly accessible proprietary knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists can arrive at the best resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Irving or anywhere in Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's phone-based support experts possess credentials in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to address practically any problem that may crop up in a small company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help businesses with mixed-OS networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services provided by Progent to customers in Irving and anywhere in the state of Texas include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and indicates a consultant's networking skills at the expert level. Cisco qualified CCIEs can deal with the most stubborn problems surrounding network design, integration, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to fix even the most difficult problems rapidly. In typical cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get urgent support for serious network infrastructure problems that are impacting business efficiency but are outside the experience of your ordinary network service resources. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of sophisticated on-line support tools to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-qualified remote service engineers offer computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a full array of online PC desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recover rapidly after a serious penetration. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies frequently need. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Irving Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for smaller businesses who lack the resources to build and maintain an internal Help Desk but who want quick response from a dependable Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger companies and serves as a seamless extension of your established Call Center organization. Progent's Virtual Call Center can operate as an escalation alternative to resolve complex technical challenges, or be ready in overflow circumstances when your ordinary resources are overwhelmed.
Progent's Help Desk consulting services can guide you in building an effective new Help Desk or improving your established organization, evaluating or enhancing Help Desk application software to address the particular needs of your corporation, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to deal with unusually busy events like software migrations, major updates, or installing new business software.
Progent's Call Center team of veteran information technology professionals offers your clients in Irving or anywhere in the state of Texas rapid assistance from a reliable network service resource with extensive experience providing telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a solid enabler of company performance, and Progent's policy is to solve and not simply record IT issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Office Excel. To learn more concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the artistic aspect of Apple Mac environments by providing phone-based help services and education in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in Irving, or anywhere in the state of Texas, remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating looming issues before they expand into full-scale emergencies, automated monitoring can avoid stressful and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that support multiple OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.