Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small companies located in Irving or anywhere in the state of Texas, Progent provides support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support services represent exceptional leverage because they are equipped with the practical experience and the advanced tools to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions require a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. In contrast to many remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent scenarios where fast solutions manage to end up as substantial tabs. Progent's penchant for handling problems quickly translates into your business spending less money.
Progent's Remote Service Tools
Through years of experience, Progent has developed a set of optimized tools and field-proven processes that permit the highest level of effectiveness for online technical support and troubleshooting for small and midsize business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the experts of Progent's remote service group to interface to your computer system remotely without breaching corporate security.
Progent's proprietary technical support reporting application stores detailed documentation describing the support that Progent's customers have received. Progent's team engineers have access to the details of assistance delivered to each client by any consultant. This history of issues and fixes is stored as a quickly exploitable support database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit quick access to vendors' internal support staff with the result that Progent's remote service specialists can come up with the best resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Irving or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's remote technical service engineers possess certified skills in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's engineers to handle virtually any problem likely to occur in a small business information system. Credentials earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help businesses with mixed-operating system networks, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to companies in Irving and throughout the state of Texas include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology including network infrastructure, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most difficult problems associated with network infrastructure planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value because their deep expertise enables them to resolve the most intractable problems quickly. In many instances, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent support for severe network problems that are lowering business efficiency but are outside the experience of your ordinary computer support group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment via advanced remote troubleshooting tools in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Certified Windows Expertise
Progent's Microsoft-certified remote support experts offer computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote PC desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Qualified System Security Experts
Progent's certified CISM and CISSP security engineers offer a variety of system protection services to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help your company to recuperate rapidly after a damaging penetration. Security support services offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; building secure techniques for off-site and mobile connectivity; securing your email system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for special projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Irving Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who don't have the budget to support an in-house Help Desk Call Center but who want fast access to a reliable Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is intended for bigger companies and acts as a seamless extension of your current Helpdesk resources. Progent's Virtual Call Center can serve as an escalation alternative to resolve the most difficult technical issues, or be ready in overflow situations when your regular support engineers are swamped.
Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or improving your established organization, evaluating or modifying Help Desk software products to address the particular needs of your company, or providing temporary online staff to work with your internal Call Center group to handle high-demand scenarios such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals offers your computer users in Irving or anywhere in the state of Texas immediate communication with a large technical support resource with years of experience offering phone consulting and online repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company efficiency, and Progent's aim is to resolve instead of merely record technical issues.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote advanced consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the creative components of Apple Mac systems by providing phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio or video or building an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Irving, or anywhere in the state of Texas, online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your network maintenance is proactive and automated. By detecting potential problems before they expand into crashes, automated monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate multiple operating systems.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.