Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small and midsize businesses in Irving or anywhere in the state of Texas, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems quickly. This reduces direct expenses since service calls take up a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where fast repairs manage to turn into large invoices. Progent's penchant for dealing with problems quickly results in your business spending less money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of optimized technologies and proven processes that allow the highest level of efficiency for remote help and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your company's system remotely without breaching corporate security.
Progent's powerful customer support database system stores thorough documentation for the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of services rendered to every Progent customer by every Progent engineer. This archive of issues and fixes is organized as an easily retrievable support knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other extensive support databases and allow quick access to manufacturers' internal engineering staff so Progent's online service specialists can arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Irving or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online technical service professionals possess advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to resolve virtually any problem likely to take place in a small or midsize business network. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-operating system environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services Offered by Progent to clients in Irving and anywhere in the state of Texas include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs can resolve even the most stubborn problems associated with network planning, integration, administration, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience permits them to solve even the most difficult problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure problems that are impacting worker efficiency but are beyond the experience of your regular IT service resources. Progent's Cisco CCIE engineers can interface to your network by means of sophisticated on-line support tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified Windows Expertise
Progent's Microsoft-certified remote service professionals offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server development,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up quickly following a damaging breach. Security consulting services offered by Progent cover thorough security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; defending your email system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small businesses frequently request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Irving Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service options for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for small companies who don't have the resources to create an in-house Call Center but who want quick access to an efficient Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the most difficult technical issues, or be ready in hectic instances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center software to handle the unique needs of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center group to deal with unusually busy scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Irving or anywhere in the state of Texas immediate communication with an efficient technical support resource with extensive background offering phone help and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's goal is to resolve and not just document network problems.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications including CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. For more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the creative components of Macintosh computing by offering remote consulting services and training in imaging, sound, and video. Progent's consultants offer assistance in a range of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent offers businesses in Irving, or anywhere in the state of Texas, online network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your computer support is proactive and automated. By detecting emerging issues before they cause downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.