Fast Remote Support for Irving Texas Networks
For businesses located in Irving Texas, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and have access to the advanced tools necessary to resolve most network issues rapidly. This lowers direct costs since service calls require fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to many remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to end up as major bills. Progent's penchant for handling problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to interface to your company's system without violating network security.
Progent's proven technical support reporting application stores comprehensive documentation describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is stored as a readily retrievable internal database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best solutions in the least time.
Online support services available from Progent to companies in Irving Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can provide computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to help you business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and validates an individual's technical skills at the master level. Cisco CCIEs can resolve even the most difficult challenges encountered in network design, installation, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their deep experience allows them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of advanced on-line support technology to provide quick, safe, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure devices by providing services such as:
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security services to improve the immunity of your Windows, macOS and OS X, or Linux network against attacks or help your company to recuperate quickly following a damaging penetration. Security support services offered by Progent include: in depth information security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Irving Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of seasoned network professionals provides your customers in Irving Texas fast contact with an effective technical support resource with substantial experience providing telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a significant contributor to business performance, and Progent's intent is to fix instead of just document network problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Irving Texas online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By uncovering looming issues before they expand into crashes, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a combination of operating systems.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Irving Texas, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the instant your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Irving business relies on a regular independent support technician or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to deal with sudden system emergencies or especially complex integration problems.
Details of Progent's Remote Computer Services for Irving Texas
Progent's online help, Internet-based repair, system security consulting, and network management services offer companies in Irving Texas unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Irving Texas and is also ideal for customers in more remote areas that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a per-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online service and asks for no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals with experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, corporate security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support in critical business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that align with the unique requirements of your business.
- Advanced Online Access Software
Secure remote connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise require a costly personal visit. Sophisticated online connectivity tools and expert technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained companies whose workers need immediate access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each consultant to each client. The discipline of documenting and organizing support records results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.