Fast and Affordable Online Help for Irving IT Networks
Immediate Phone Technical Support for Irving SystemsFor businesses in Irving or anywhere in Texas, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they have the practical experience and are equipped with the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers direct costs because solutions accumulate fewer billable minutes. Online help also avoids the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online consulting experience is especially important in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you receive. Unlike many online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast solutions manage to end up as substantial bills. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies which permit the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to interface to your network remotely without compromising corporate security.

Progent's sophisticated technical support reporting application maintains extensive histories for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services provided to each Progent customer by every engineer. This database of issues and repairs is organized as a readily searchable internal knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's remote service experts are able to come up with optimal resolutions promptly.

Remote technical support services available from Progent to customers in Irving and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your current organization, identifying or customizing Help Desk Call Center software to meet the particular needs of your business, or adding temporary phone support personnel to work with your internal Call Center group to deal with demanding situations like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of veteran information technology consultants offers your workers in Irving or anywhere in the state of Texas instant access to an efficient network service resource with extensive background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a crucial driver of company efficiency, and Progent's goal is to resolve and not merely report IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced consulting support and education in key application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Irving, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your IT support is proactive and automated. By uncovering potential issues before they evolve into network outages, proactive monitoring can ward off disruptive and expensive network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple platforms.
How Your Irving Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Irving or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system support the instant your business requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Irving office deals with a regular freelance consultant or maintains a full time IT staff that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to resolve sudden network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Irving
Progent's online IT consulting services enable your Irving business to realize the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Irving or anywhere in Texas, local computer service resources, whether consisting of independent consultants or a full-time IT staff, can deal with typical network issues. However, major troubles may spring up when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call service professionals offer a convenient, quick, and budget-friendly way to augment your local resources and to convey valuable information to improve your ability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller offices commonly rely on individual freelance consultants. While independent consultants carry smaller overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your business grows, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often begin with an IT architecture implemented on a modest budget. Lacking a proper framework, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and scalability problems can impede the productivity of the business. These badly built environments need careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network architecture able to deliver the solid foundation to meet critical business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical education to navigate through an increasingly complex maze of technology alternatives capable of promoting business growth and improving productivity. Businesses hardly need a network engineer who is motivated to sell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of network service, performing a wide variety of technical projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This ensures that you get not just world-class technical help, but also a consultant with proven approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.