Fast and Affordable Online Troubleshooting for Irving Networks
For companies located in Irving or anywhere in the state of Texas, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote support experts provide exceptional value because they possess the real-world experience and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions use up fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves additionally with incidental costs by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed only for the services that you actually get. In contrast to many online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent scenarios where fast repairs somehow turn into substantial bills. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-tested methodologies that permit the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to link to your system without violating system security.
Progent's advanced service database application maintains extensive documentation describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support rendered to every client by every Progent engineer. This history of issues and solutions is structured as a quickly accessible support database that enables Progent's online technical experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' internal support staff with the result that Progent's remote service experts can determine the best resolutions quickly.
Online technical support services offered by Progent to businesses in Irving and anywhere in the state of Texas include:
Certified Windows Experts
Progent's Microsoft-qualified remote service experts can provide computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help your company to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs can deal with the most challenging issues encountered in network design, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to resolve problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of sophisticated remote support tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of infrastructure appliances. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs engineering expertise, Cisco wireless controllers support Services, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your business to recuperate quickly following a serious breach. Security services offered by Progent cover comprehensive data security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Irving Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to assemble and manage an internal Help Desk but who need fast communication with a dependable Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or enhancing your current organization, identifying or modifying Call Center software products to meet the special demands of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources to handle unusually busy scenarios such as software transitions, major updates, or installing new business software.
Progent's Help Desk team of veteran information technology experts gives your customers in Irving or anywhere in the state of Texas immediate communication with an effective network service group with years of experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a solid enabler of business productivity, and Progent's goal is to solve rather than just record IT problems.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group can supply remote professional engineering expertise and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Irving, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into network outages, remote monitoring can minimize stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of operating systems.
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Irving or anywhere in the state of Texas, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help the moment your company needs it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Irving office deals with a local freelance consultant or maintains a full time organization that can handle typical computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly challenging integration problems.
Features of Progent's Online Computer Services for Irving
Progent's phone help, Internet-based repair, network security expertise, and system management services offer businesses in Irving or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Irving and is also ideal for networks in geographic areas of Texas that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone help and asks for no monthly subscription fee for support services provided during regular business hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
SQL Server 2016 Application Development and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Project Management and Application Development
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that align with the special requirements of your business.
- Advanced Online Connectivity Software
Protected online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick fixes to issues that might otherwise demand an expensive onsite service call. Sophisticated remote connectivity tools and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose clients need immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.