Fast Remote Troubleshooting for Irving Texas Information Networks
For businesses in Irving Texas, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of information system issues quickly. This reduces immediate expenses because service calls accumulate minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you actually get. Unlike many remote support companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor fixes somehow turn into major invoices. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes which ensure the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's computer system without breaching network security.
Progent's powerful technical support reporting application keeps extensive records of the support that Progent's clients have received. Progent's staff engineers have access to the details of support delivered to each Progent customer by any consultant. This archive of trouble tickets and repairs is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at optimal solutions in the least time.
Remote technical services available from Progent to businesses in Irving Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can handle the most challenging problems surrounding network planning, integration, management, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional value because their depth of expertise enables them to resolve problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via the latest on-line troubleshooting technology to provide fast, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recuperate quickly following a serious penetration. Security solutions offered by Progent cover comprehensive network security assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; designing secure mechanisms for remote and mobile access; protecting your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a broad spectrum of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Irving Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or enhancing your established one, selecting or enhancing Call Center software products to handle the special needs of your corporation, or adding occasional online staff to supplement your internal Help Desk team to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in Irving Texas fast communication with an effective support group with substantial experience offering telephone-based support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to solve instead of simply track technical issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff offers online and in-depth engineering support and education in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and training services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Irving Texas online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By spotting looming problems before they evolve into crashes, automated monitoring can head off disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Irving Texas, Progent's online computer support specialists can provide professional and affordable system support the instant your company has to have it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Irving organization has a regular freelance consultant or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected system crises or particularly tough integration projects.
Benefits of Progent's IT Support for Companies in Irving Texas
Progent's remote support services allow your Irving company to have the advantages of timely, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
With most offices in Irving Texas, local computer support providers, whether represented by independent consultants or an internal IT staff, can deal with the majority of network problems. However, serious problems may strike when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your usual service personnel. In these situations, Progent's on-call support experts provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your capability to deal with future issues locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller organizations commonly rely on independent freelance service providers. Although freelance service people have smaller internal costs than larger consulting firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may require your company to go without assistance during an IT crisis. As your business expands, system downtime and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support experts to make sure your network is always up and running.
- Build a Solid Foundation for Smooth Growth
Businesses typically begin with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These poorly built systems need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can deliver the solid foundation to handle vital business requirements and ease downstream growth.
- Interact with Solution Providers Instead of Technology Vendors
Smaller organizations require advice and technical training to negotiate an increasingly complex array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical background, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.