Immediate Online Troubleshooting for Irving Networks
For businesses located in Irving or anywhere in Texas, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the services of CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to resolve most information system problems quickly. This reduces immediate expenses since service calls require fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves even more with indirect costs by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing do away with scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies that permit the highest level of effectiveness for online technical support and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching system security.
Progent's powerful service reporting application keeps extensive documentation of all service that Progent's customers have received. Progent's team engineers have access to the history of assistance provided to every customer by any consultant. This history of trouble tickets and repairs is structured as a readily accessible proprietary database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service specialists can determine the best resolutions quickly.
Remote technical services provided by Progent to businesses in Irving and anywhere in the state of Texas include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers offer computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most difficult challenges occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to find solutions for problems quickly. In many cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of the latest remote troubleshooting tools in order to perform quick, safe, and affordable diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking devices by offering services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to improve the safety of your Windows, macOS and OS X, Linux network against assaults or assist your company to clean up rapidly following a serious penetration. Security solutions available from Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Irving Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Call Center or revamping your established one, selecting or enhancing Help Desk application software to handle the unique needs of your business, or adding occasional phone support staff to work with your in-house Help Desk Call Center resources to handle unusually busy events such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your clients in Irving or anywhere in the state of Texas quick assistance from an efficient technical support group with extensive experience providing phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial driver of company efficiency, and Progent's target is to resolve instead of simply record technical problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Group can supply online professional engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Irving, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into crashes, automated monitoring can avoid disruptive and costly network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a mix of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Irving or anywhere in the state of Texas, Progent's online computer support engineers are ready to provide professional and cost-effective system support the instant your business needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Irving company works with a regular independent consultant or employs an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to fix sudden network crises or especially challenging integration projects.
Features of Progent's Remote Computer Support for Irving
Progent's online support, remote repair, network security consulting, and network administration services give businesses in Irving or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk support and system management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Irving and is also ideal for networks in geographic areas of Texas that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers online support on a by-the-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for online service and imposes no ongoing retainer for support services provided during normal business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized professionals with skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support for specific business applications. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Management and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that match the unique requirements of your company.
- State of the Art Remote Access Tools
Protected remote access allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick fixes to problems that could otherwise require an expensive personal visit. State-of-the-art online connectivity tools and expert technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online support and remote network tracking.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for High System Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, fine tuned support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of network service, executing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a consultant with field-tested approaches for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to each customer. The practice of documenting and organizing support records allows more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.