Immediate Remote Technical Support for Irving Texas Networks
For organizations in Irving Texas, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and are equipped with the sophisticated tools necessary to resolve most network problems rapidly. Efficient support reduces direct costs because solutions require minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the support that you actually get. In contrast to many online service companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your network remotely without breaching corporate security.
Progent's sophisticated customer support reporting system stores detailed documentation describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of support rendered to each customer by any engineer. This database of anomalies and repairs is stored as a quickly accessible proprietary database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote consulting experts can come up with optimal solutions quickly.
Online services offered by Progent to businesses in Irving Texas include:
Certified MS Windows Support
Progent's Microsoft-expert remote support engineers can provide network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist you company to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies an individual's technical knowledge at the master level. CCIEs can resolve even the most stubborn issues encountered in network design, integration, management, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value because their broad experience enables them to solve problems rapidly. In many cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of advanced remote support tools in order to perform fast, safe, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security solutions that can improve the immunity of your Windows, macOS and OS X, Linux environment against assaults or assist you to clean up quickly after a damaging penetration. Security consulting services offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote help troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on time. Progent's special remote engineering services include:
How Your Irving Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center application software to address the particular demands of your business, or adding temporary online staff to work with your existing Call Center team to handle demanding events such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Irving Texas fast assistance from an efficient support group with extensive experience delivering telephone-based help and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a key enabler of company productivity, and Progent's aim is to solve and not simply document IT issues.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides online professional engineering support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Irving Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering looming issues before they cause network outages, system monitoring can head off stressful and expensive service failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Irving Texas, Progent's online computer support engineers can provide professional and cost-effective IT support the moment your business requires it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Irving organization deals with a regular freelance support technician or employs a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to deal with sudden system emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Businesses in Irving Texas
Progent's online support services allow your Irving company to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your local IT resources
For most offices in Irving Texas, local network service resources, whether made up of outside consultants or a full-time IT staff, can resolve typical network issues. However, major troubles might spring up when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these instances, Progent's online support specialists provide a convenient, fast, and budget-friendly way to augment your regular resources and to convey useful information to improve your ability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller organizations commonly depend on individual freelance consultants. Although independent consultants carry less overhead than larger service organizations and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve help may force your business to go without assistance during an emergency. As your company grows, system downtime and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system is always up and running.
- Build a Scalable Basis for Smooth Expansion
Organizations often start with an IT system created on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the success of the business. Such poorly designed environments need careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the solid foundation to handle current business requirements and ease future expansion.
- Interact with Solution Providers Instead of Technology Sellers
Smaller businesses require guidance and technical training to negotiate an increasingly complicated maze of product options capable of promoting business growth and improving efficiency. They hardly need a network engineer who is motivated to sell a certain vendor's products. IT support and product selling can result in a situation where the proposed
solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the best needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.