Immediate Online Help for Irving Texas IT Networks
For businesses in Irving Texas, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes that ensure the highest level of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to access your company's network remotely without breaching system security.
Progent's proven technical support database system includes detailed records of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help provided to each customer by any Progent engineer. This history of problems and resolutions is structured as an easily searchable proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can arrive at the most efficient solutions in the least time.
Remote services provided by Progent to businesses in Irving Texas include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist you business to install, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and certifies a person's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most stubborn challenges surrounding network planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent value because their broad experience permits them to resolve problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via advanced on-line troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer help for the complete line of Cisco's popular selection of networking products by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recover quickly after a damaging breach. Security consulting services offered by Progent cover thorough network security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Irving Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Help Desk software to address the special demands of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center group to handle high-demand scenarios such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Irving Texas instant contact with a large network service resource with extensive background offering telephone-based consulting and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a key enabler of company performance, and Progent's intent is to resolve rather than just document IT issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team offers online and in-depth consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Irving Texas online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By spotting possible problems before they grow into downtime, system monitoring can minimize stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a variety of platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Irving Texas, Progent's phone-based computer support specialists are ready to deliver expert and affordable system help the instant your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Irving company works with a regular independent support technician or maintains a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the time or the knowledge to solve sudden system crises or especially complicated integration problems.
Benefits of Progent's IT Support for Businesses in Irving Texas
Progent's remote support services enable your Irving company to have the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by becoming more available, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
With most organizations in Irving Texas, nearby network service resources, whether made up of independent consultants or a full-time IT staff, can solve typical network issues. On the other hand, major troubles may strike when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call service professionals provide a convenient, quick, and affordable solution to augment your regular resources and to convey valuable information to improve your ability to deal with downstream issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller organizations often depend on independent freelance service providers. Although freelance consultants have smaller internal costs than big service companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup help may force your company to go without assistance during an IT crisis. As your business expands, network downtime and problems with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Expansion
Companies typically begin with an IT architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the success of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to provide the solid foundation to handle vital business requirements and facilitate downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller offices need guidance and technical education to negotiate an increasingly complicated array of technology options capable of promoting business success and improving efficiency. They hardly need a computer consultant who is trying to resell a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align IT consulting with the best interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the forefront of network support, executing a wide range of technical tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each customer. The practice of documenting and archiving service records results in more effective service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.