Immediate Online Help for Irving Texas Computer Networks
Immediate Phone Help for Irving SystemsFor businesses located in Irving Texas, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. Unlike many online support firms, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and proven methodologies which permit the highest level of effectiveness for remote consulting and repair for information systems of all sizes. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to interface to your computer system without violating network security.

Progent's proven customer support database application includes detailed documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the history of support delivered to each Progent client by every Progent consultant. This archive of trouble tickets and solutions is structured as a readily retrievable internal knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up other vast support databases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at the most efficient solutions in the least time.

Remote technical support services provided by Progent to businesses in Irving Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast recovery of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting plug-ins created to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran network experts gives your customers in Irving Texas instant access to a reliable technical support group with extensive experience delivering telephone-based help and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a solid enabler of company productivity, and Progent's target is to fix instead of just track technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers online and in-depth consulting support and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out more information on Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Irving Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By detecting looming issues before they expand into crashes, automated monitoring can ward off stressful and costly information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a mix of platforms.
How Your Irving Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Irving Texas, Progent's phone-based network support engineers can deliver expert and economical IT support the instant your organization requires it. Over two decades of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Irving organization relies on a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to fix sudden system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Businesses in Irving Texas
Progent's online network troubleshooting services enable your Irving organization to have the benefits of immediate, expert network support without the cost of managing an in-house IT staff. Your network will acquire added strategic worth by being more reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most offices in Irving Texas, nearby network service providers, whether represented by independent consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, IT crises might occur when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support specialists give you an easy, quick, and budget-friendly way to supplement your regular resources and to pass on useful information to increase your capability to resolve downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance consultants. While independent service people have less internal costs than big service organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve help may require your company to go without help during an IT crisis. As your network grows, system unavailability and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get piled onto a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly built systems require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system architecture that can deliver the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses need guidance and technical training to navigate through an ever more complex array of technology options capable of promoting business success and enhancing productivity. They hardly need a network engineer who is trying to sell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of network service, executing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during regular business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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