Fast Online Help for Irving Computer Networks
For companies located in Irving or anywhere in Texas, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support experts offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike many online support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor solutions somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized tools and field-proven processes that allow the highest degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to link to your company's system remotely without violating system security.
Progent's proven service database application maintains thorough documentation describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to each client by any Progent consultant. This archive of trouble tickets and solutions is organized as a readily retrievable support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine the most efficient resolutions in the least time.
Online technical services available from Progent to businesses in Irving and anywhere in the state of Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting services, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can resolve even the most challenging challenges occurring in network planning, deployment, administration, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional value because their deep expertise allows them to fix problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can tie into your network via the latest on-line support technology in order to provide fast, safe, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can enhance the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to recover rapidly following a serious penetration. Security services offered by Progent include: in depth data security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a broad range of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Irving Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or improving your current one, selecting or enhancing Call Center software to address the unique requirements of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center team during demanding events like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network experts offers your clients in Irving or anywhere in the state of Texas fast communication with a large technical support resource with years of background providing phone help and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of company efficiency, and Progent's target is to resolve and not merely document IT problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Irving, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By spotting emerging problems before they result in crashes, proactive monitoring can avoid disruptive and costly information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support a mix of operating systems.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Irving or throughout the state of Texas, Progent's phone-based network support specialists can provide expert and affordable IT support the instant your organization needs it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Irving company relies on a local independent support technician or maintains a full time IT staff that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complicated integration problems.
Features of Progent's Online Network Services for Irving
Progent's online support, Internet-based repair, network security consulting, and network administration services offer businesses in Irving or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your business world class IT support while allowing you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Irving and is also ideal for customers in geographic areas of Texas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute basis, so you are charged only for the support you use. Progent asks for no minimum fee for phone help and requires no ongoing subscription fee for support services provided during regular business hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Project Management and Software Programming
Apple Macintosh Integration
Amazon MWS Application Development
By offering a convenient one-stop source for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that address the specific requirements of your business.
- State of the Art Remote Access Tools
Protected remote connectivity permits Progent's service professionals to see exactly what your users see. This makes it possible to find fast solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge online connectivity tools and expert technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, in the trenches of network support, performing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every staff member to each client. The discipline of documenting and organizing service activity results in more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.