Fast Remote Support for Irving Texas Networks
Immediate Remote Technical Support for Irving NetworksFor businesses located in Irving Texas, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and have access to the advanced tools necessary to resolve most network issues rapidly. This lowers direct costs since service calls require fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to many remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to end up as major bills. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to interface to your company's system without violating network security.

Progent's proven technical support reporting application stores comprehensive documentation describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is stored as a readily retrievable internal database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best solutions in the least time.

Online support services available from Progent to companies in Irving Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of seasoned network professionals provides your customers in Irving Texas fast contact with an effective technical support resource with substantial experience providing telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a significant contributor to business performance, and Progent's intent is to fix instead of just document network problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Irving Texas online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By uncovering looming issues before they expand into crashes, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a combination of operating systems.
How Your Irving Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Irving Texas, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the instant your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Irving business relies on a regular independent support technician or employs an in-house organization that know how to handle the majority of computer problems, Progent’s Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to deal with sudden system emergencies or especially complex integration problems.

Details of Progent's Remote Computer Services for Irving Texas
Progent's online help, Internet-based repair, system security consulting, and network management services offer companies in Irving Texas unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each consultant to each client. The discipline of documenting and organizing support records results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent’s Microsoft certified experts offer small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install critical software rapidly and reliably to specified workers, lower product expense and adhere to licensing agreements by understanding usage profiles, improve Windows protection by increasing your knowledge of weak points and by installing targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by efficiently utilizing the management functions incorporated into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including program and appliance inventory.

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    Progent's Cisco CCIE wireless network infrastructure consultants can provide online or on-premises integration and debugging services to help you to design, configure, upgrade, tune, administer and troubleshoot Aironet Wi-Fi AP environments of any size or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create an enterprise connectivity foundation that is easy to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet wireless APs to work with your unique office design, construction, and anticipated network traffic.

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    Small to middle size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent’s Microsoft Premier IT consulting professionals. With Progent's affordably priced network service packages, small and midsize businesses can choose a simple Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small business information systems enterprise-class availability, security, and performance.

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    Progent’s IT outsourcing support offerings for small companies feature planning Server 2003, .NET, and BackOffice environments, managing upgrades to XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person repair, resolving chronic IT issues, and creating a comprehensive security plan. Progent can show you how to enhance system availability and throughput via fault-tolerant technologies, resilient network topology, and proactive server monitoring. Progent also offers project management help for large-scale migrations and can assist with requirements definition, resource identification, BOM development, sourcing qualification, procurement logistics, and complete documentation. Progent’s IT outsourcing help also features training for office productivity products such as Microsoft Office XP.

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    Network monitoring commonly involves observing a network’s resource utilization to help uncover throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that work under Linux and can be used to observe mixed-platform networks where UNIX and Windows coexist. Progent's system integration consultants can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux support services offer small businesses and programmers help with managing and servicing UNIX/Linux and Solaris systems that coexist with Windows-based products.

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    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your business.

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    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information.

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    Progent can help small businesses to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network management and lower equipment investments. Microsoft Azure offers a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you avoid the common mistakes small organizations make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it.

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    Progent's Cisco CCIE-certified network infrastructure experts have extensive experience assisting ISPs to design, deploy, manage, tune, and troubleshoot high-availability, scalable connectivity environments appropriate for public networks.

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    Progent offers economical remote support from consultants with expertise in a wide range of utilities and services that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as notebooks and smartphones. Progent can provide consulting support for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can help you to implement, upgrade, or maintain backup systems for a range of environments such as local, edge to datacenter, cloud, or hybrid.

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    Progent’s Technical Response Center (TRC) offers nationwide extended hours remote support for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts provide after-hours telephone support and online direct network access to troubleshoot and resolve technical problems quickly and economically. The scope of technical expertise represented by Progent's team of nationwide service engineers makes it possible to escalate even the most difficult problems to competent experts as needed. For critical problems, the TRC tries to respond to your call for support within one hour.

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    • VMware ESXi Hypervisor Services
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    Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid cloud systems. Progent can provide advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

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