One of the top computer consulting firms for business systems, Progent manages a large staff of talented service professionals who focus on core IT areas such as:

  • Microsoft products
  • Cisco Integrated Services Routers, switches, ASA firewalls, wireless APs, plus Voice over IP and VPN products
  • Enterprise security analysis
  • Advanced system infrastructures
  • Remote troubleshooting and network management

Progent's Experts Team, which includes independent consultants certified and coordinated by Progent, provides exceptionally refined skills in a broad variety of key business applications and network solutions that include:

  • Macintosh and iOS integration and application software
  • Consulting for Linux-powered, UNIX, and Sun Solaris environments
  • Microsoft Dynamics MRP, Enterprise Resource Planning, or CRM expertise
  • Business Intelligence expertise for platforms including SQL Server BI Stack, Power BI, and Microsoft Management Reporter/FRx
  • Chief Information Officer, management information analyst, and project logistics services
  • Web application design, deployment, and troubleshooting
  • SQL Server, MySQL and Oracle Database programming and management consulting
  • Microsoft Access database development, enhancement and troubleshooting
  • Microsoft Office and Microsoft Office 365 online training

Innovative structures for finding clients, delivering service, creating a dynamic working environment, and offering highly competitive compensation have allowed Progent to become among the fastest expanding and best recognized Microsoft Partners consulting organizations in the United States and to build an international presence for providing online network support. If you are a certified computer technician or information technology consultant with an orientation towards a customer service and strong communication skills, you should consider Progent an opportunity for enhancing your professional knowledge, living a more independent lifestyle, and achieving financial security.

Find Out Additional Details About Working at Progent
Check out these links to learn more information about Progent's work opportunities, company philosophy, work environment, profit sharing model, and benefits:

Consulting Careers at Progent
We are hiring a variety of on-staff employees such as motivated Microsoft MCSE and MCP network engineers; connectivity experts who have Cisco CCIE or CCNP credentials; and consultants for fault-tolerant system architecture with backgrounds in mobile access, wireless networking, high-availability environments, business continuity solutions, data protection, and virtual servers. Progent is also looking for workstation support experts, off-site troubleshooting professionals, and CISSP, CISM, or CISA accredited security engineers. We are also seeking experienced managers and administrators able to operate effectively in our dynamic, virtual office environment. Learn more details about full-time consulting positions at Progent by referring to Consulting Careers at Progent.

Contract Jobs with Progent
Progent works with freelance professionals who have specialized knowledge and working background in high-demand information technology areas outside our primary service concentration. Our Experts Group employs independent consultants who offer consulting and development services for strategic applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft operating systems such as Linux derivatives, Macintosh, or Sun, or offer world-class skills in areas such as telecommunications, web site development, Juniper Networks products, eCommerce, or Oracle DBM programming and management. Freelance consultants certified by Progent cooperate with Progent's staff consultants to provide comprehensive solutions for small and midsize business networks. In order to find out additional details concerning contracting jobs with our Experts Consulting Group, refer to Freelance Opportunities with Progent.

Ways That Progent Is Exceptional
Progent has managed to recruit the best consulting talent by being unique. Providing an innovative mix of entrepreneurial drive, commitment to client success, utilization of advanced technical tools, and a flexible business structure that accommodates life-style choices for Progent's consulting team, Progent offers a stimulating setting for select individuals who have a drive for rapidly improving their professional skills to create concrete solutions for a variety of organizations and network environments. Find out additional information concerning how we are exceptional by referring to Ways That We Are Different.

Progent's Virtual Office Business Model
Progent's virtual office model provides state-of-the-art technologies that allow remote support, wireless connectivity, easy access to Progent's support databases, and close collaboration with mobile colleagues to help you to handle business-critical network issues. Our virtual office network allows you to concentrate on delivering IT solutions instead of fighting commutes and helps consultants establish lasting client relationships by permitting you to provide quick, effective, and cost-effective solutions. If you want to learn more details about Progent's virtual office business model, refer to Progent virtual Office Business Model.

Compensation and Benefit Packages
Progent's compensation model is based on revenue sharing. What you earn is wholly determined by what you generate. You have the choice of concentrating on life style and choosing to work at an easy pace, using our flexible schedule to follow individual pursuits, or you can use the opportunity to earn considerable money through persistent effort and lots of consulting time. Progent also offers complete family health care insurance plus numerous other benefits. Learn more about Progent's compensation and benefit programs by referring to Progent Compensation Model and Benefits.

Consulting at Progent Questions and Answers
For answers to frequent enquiries concerning becoming a consultant at Progent, go to Working with Progent FAQs.

The following is a list of Progent's current job opportunities:

Job Code P014
Sr. Microsoft Information Technology Consulting Expert
Progent is seeking experienced Senior Microsoft computer consulting experts in the to help a range of small businesses to maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Important fields of knowledge include system architecture, AD design and troubleshooting, Exchange-based email, security, and server monitoring.

Details on Sr. Microsoft IT Consultant Jobs

Job Code P016
Desktop Engineer
Progent is seeking Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Specifics on Desktop Support Expert Positions

Job Code P018
Senior Microsoft Computer Consulting Expert - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for proven Senior Microsoft information technology consultants in the New York metro, Pittsburgh and Los Angeles areas to assist a variety of small and midsize organizations manage networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Important areas of knowledge include system architecture, Active Directory design and troubleshooting, Exchange-based messaging, security, and server monitoring.

Details on Sr. Microsoft Information Technology Consulting Expert Positions

Sr. Exchange Expert - Online
Progent is seeking a Sr. Exchange consultant to spearhead enterprise-level Exchange planning and implementation projects. The ideal applicant would be a computer consultant with mastery in the area of Exchange 2007 to 2019 and Exchange Online and with a solid grasp of Active Directory. This position calls for a background in the consulting, architectural design, implementation and support of these technologies.

More information about Senior Exchange Expert Jobs

Job Code S25
Business Development Representative - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative to operate as a senior-level sales executive who is responsible for selling the company's extensive selection of information technology outsourcing and computer consulting, and application development services. Activities of the Business Development Representative include:

  • Producing and explaining crucial elements of consulting proposals which align our services with real business value
  • Establishing and maintaining strong relationships with customers
  • Providing continuing account management and generating follow-on sales
  • Maintaining an understanding of continually changing IT technology
More information on Business Development Representative Job - Los Angeles and New York Metro Areas

If you would like to apply for any opening listed above, please send your resume to Be sure to include the job codes of the positions that interest you.

Details Concerning Opportunities at Progent

Fulltime Work for Network Consultants, Desktop Service Technicians,
Security Experts, and Online Support Professionals

Progent wants to find fulltime, solutions-oriented Microsoft certified engineers with MCSE or MCP credentials; Cisco accredited system engineers who have Cisco certification; security professionals with CISSP, CISM, or CISA or equivalent security credentials; and advanced system design consultants with a background in mobile access, wireless networking, fault tolerance, workplace recovery, data protection, and virtual servers. Progent also is hiring professionals to work on Progent's staff of desktop service technicians and off-site support experts. Also, Progent is looking for talented managers who can perform effectively in Progent's fast-paced, virtual office culture.

By maintaining a team of talented and dedicated professionals, providing attentive client services, and following a strong value-focused fee structure, Progent has been able to increase our client base dramatically while providing consulting support to numerous businesses in the San Francisco area and throughout the U.S. An advanced virtual office network, a common information base, and a team approach to problem solving have helped Progent to retain a talented staff and a loyal client list.

If you are an information technology professional with technical support expertise, teaming with Progent or helping our clients can expand your skills via interaction with Progent's staff of highly team-oriented, talented consultants. Progent's focus on providing network expertise and technical help to small and midsize organizations will offer you the opportunity to collaborate closely with decision makers and add significantly to the success of dynamic businesses.

Progent is looking for technical professionals who have recognized certification related to their technical focus. So, if you are a Microsoft consultant, you must have earned your Microsoft MCSE credential. In the case of Cisco consultants, show us your Cisco Certified Internetwork Expert or Cisco Certified Network Professional certificate. For security, you should show you Certified Information Systems Security Professional, CISA, Certified Information Security Manager, or other top security certifications. Of course, Progent is aware of "paper experts". Nevertheless, simply because a certificate does not guarantee expertise is no excuse for not having one. If you know your stuff, then the majority of these certifications should be no challenge. The crux of the matter is that if you are an expert, then customers deserve to see certifications. Progent will market your talents, but you should provide a baseline of certifications for Progent to work with. If you happen to be strongly against the idea of credentials, we can understand and respect your position, but you are likely not an appropriate candidate.

Freelance Work for premier Experts for
Windows, Apple OS, Linux-based, and Sun Technology

For over 20 years, our information technology engineers have offered low-cost and effective network consulting services for small businesses in the and throughout the U.S. An advanced virtual office environment, a shared technical database, and a collaborative approach to problem solving have enabled us to retain a strong staff and quickly grow a satisfied clientele.

The Experts Group is our way to provide customers the services of specialized information technology support professionals who have advanced skills and field experience in important technologies outside of Progent's primary focus in system infrastructure and security. Experts Group consultants are often freelance engineers and occasionally "moonlighters" who have been thoroughly premier by us to collaborate with Progent's in-house consultants to provide end-to-end, world-class information technology services to small companies. Progent is always enhancing our Experts Team to address the particular requirements of our clients.

Progent's Experts Team currently provides support in these areas:

  • Apple OS networking and applications
  • Support for Linux, UNIX-based, and Sun environments
  • Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization
  • Mission-critical and vertical application support
  • CIO, business analyst, and project management outsourcing
  • Custom program development and integration
  • Web, electronic business, EDI, and client portal design and integration
  • Database support and performance consulting
  • Management intelligence consulting
  • Telecom architecture consulting

Advantages of being a member of Our Experts Team include:

  • By working with us, you get to benefit from the impact of our explosive growth and top-notch reputation in the industry. By maintaining a group of talented and committed professionals, providing attentive client support, and following a strong, value-focused pricing structure, Progent has multiplied our clientele over the past few years and Progent now provides professoinal services to hundreds of companies in and throughout the U.S.
  • Our experienced marketing staff takes care of all aspects of promoting your services and technical expertise into our quickly expanding client base, so you spend less time signing up customers and extra time making revenue.
  • Progent will assist in communications between you and Progent's key group of experienced Microsoft and Cisco Premier engineers who act as the gateway to the decision makers among our clients.
  • Our sales and administration groups will take care of the complete sales and engagement cycle, from opportunity identification, job qualification, customer requirements definition, skills matching, job scoping proposal generation, contract negotiation and generation. Your entire responsibility stays with providing top-quality consulting service.
  • Progent will gives you connections to Progent's sophisticated virtual office infrastructure, including professional meeting/work sites in the San Francisco area, plus Internet and telecomm access throughout the United States.
  • You will have access to Progent's extensive database, processes based on leading practices, abundance of professional publications, and the aggregate expertise from one of 's largest pool of expert information technology professionals.
  • Progent will pass on special benefits from top vendors including Microsoft and Cisco, including no-cost orlow-cost educational seminars, on-line access to special vendor support utilities and product maintenance resources, and downloadable in-house use programs for training or sales use.
  • You will have the security of backup coverage from Progent's staff consultants and other Expert Team members in the event you are unavailable to respond to client demands due to work schedule conflicts, vacation, sickness, or training.
  • As a 1099 subcontractor to Progent, you get simplified, risk-free invoicing and consistent payment schedules. In addition, Progent is responsible for receivables collection

There is no charge to be a member of Progent's Experts Group, but we do have strict requirements for membership:

  • You should show a proven background as a consulting professional operating independently in your area of expertise, including a minimum two year history of completed consulting projects or you must have your own active client base to which you currently deliver continuing consulting services.
  • You need to show that you are an expert in your field of concentration, which includes showing a long task-relevant record and excellent references, and possess up-to-date vendor and/or institutional professional qualifications.
  • You have to know how to carry yourself in a professional manner and be self motivated and assured in your skills. You should have strong communications skills and know how to work successfully by yourself or as a member of a team.
  • You should be able to communicate realistic expectations to clients and other Progent consultants and you need to know how analyze tasks, produce task plans, and define realistic time lines.

Improve Your Abilities with Advanced Technology and
Working with a Great Group of Network Consultants

Progent's company culture will allow you to become a more capable consulting professional by enhancing your technical skills and boosting the loyalty of your clients. Progent delivers on this commitment by attracting the best consulting talent for you to work with, offering a state-of-the-art network and communications architecture, running custom software utilities to enable the highest level of support, and by optimizing our business models for attracting and maintaining clients.

The main factor that differentiates us from ordinary network support companies is the excellence of our consultants. Among the scores of consultants who have joined us, we have assembled the best expertise covering a broad range of technical areas. Whether it's Microsoft servers, Cisco firewalls, corporate security, Apple, Linux/UNIX, server virtualization, or other vital areas, we deploy professionals who can help you to be effective on major jobs by combining the collective experience of Progent's team of professionals.

To ensure the productivity of Progent's consultants, we invest significantly in providing the best technology to perform the work properly. Progent will leverage information technology to an extraordinary extent and our advanced virtual office infrastructure enables seamless connectivity, collaboration, and information exchange with other Progent consultants — all from at-home or mobile offices. Consultants don't waste time or lose income because of regular drives to a physical office building, and any driving you do for in-person client jobs is based on your own time table, not Progent's. The most attractive part is that much of our consulting work can be done remotely, representing maximum productivity for billable hours. In fact, some Progent staff do remote support only.

Our business structure is geared towards reacting quickly and effectively to client requirements via knowledge sharing and collaborative problem resolution. Although our engineers work with a great deal of independence, dispatching is unified, client problems and resolutions are carefully tracked, recorded, and organized for easy retrieval, current consultant availability is published to facilitate team tasks and enable trouble escalation, and customer satisfaction is always evaluated. We reinforce the feeling of connection via periodic workgroup meetings and regular corporate events.

Most of our consultants are situated across California, but Progent is building a quickly growing team of consulting professionals from across America. Progent's virtual office environment eliminates geographic obstacles that limit the efficiency of traditional business models. We complete the deal by offering a comprehensive employee care plan to promote the physical health and financial security of our team members and their families.

Not only do we have awesome consultants, our sales and operations teams match the high standards that defines Progent. These top-notch factors behind our success are helping us to identify and sign up the 50-60 new clients we are currently acquiring every month. We lately celebrated the delivery of support to our 1,000th customer. Try typing “Cisco consultants” or “Microsoft consultants” into Google to check for yourself why Progent is also an effective marketing operation.

Having a commitment to technical proficiency is a cornerstone for success with Progent. A career in consulting will push you to enhance your skills more than you would in any other job in network technology. Being confronted by a steady stream of technical challenges is what keeps professional support exciting. Clients rely on consultants to do the toughest jobs. Innovative projects, advanced implementations, puzzling or entrenched problems, and difficult migrations are the foundation for our services every day. At Progent, you will not stall or be narrowly defined, as is sadly typical for computer professionals in traditional corporate roles. You will awake every morning excited about the challenges to come.

Along the way, you will meet some great people, both by establishing close client relationships and by operating in conjunction with other Progent consultants, where you will learn from and add to their growth. Yes, technology is vital, but we are a relationship-focused company through and through. If you do not offer strong people skills or like working with a varied group of people, then Progent is in all likelihood not a good match.

If all this seems right for you, we invite you to talk to Progent about our view of the new paradigm of information technology consulting.

Get Lifestyle Benefits and Professional Prowess with
Progent's Advanced Virtual Office Infrastructure

Progent believes that a carefully designed and executed network can be a pivotal factor for accelerating a company's growth, and we follow this philosophy in our corporate system infrastructure. Progent has created a non-stop virtual office infrastructure that allows our staff consultants and authorized contractors to deliver rapid and effective service, cooperate easily on complex projects, and experience career and private maturity by being a member of a dynamic company culture of personal drive and independence.

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    Cisco's Catalyst wireless controllers streamline the management of wireless LANs by unifying the provisioning and control of Wi-Fi access points, optimizing wireless performance by limiting the impact of RF congestion, improving wireless uptime with rapid auto-failover, and strengthening data security by detecting threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller solutions.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates over a quarter century of experience assisting manufacturing and distribution companies to manage complicated supply chains and streamline key business processes to get products to market quickly and adhere to customer schedules dependably. Progent offers the skills of an ERP consultant with over 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite services that can range from occasional guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Microsoft 365 integration, training, and DBA services.

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    Progent provides national remote technical support and consulting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX and Microsoft technology. Remote IT help provides optimum return for your IT budget by preserving user efficiency and shortening the time billed for network analysis and repair. Sophisticated online support tools and experienced service specialists and consultants allow Progent to handle the majority of network problems without wasting time and money by going to your site. In most of cases your IT problems can be remediated by telephone or via a mix of phone help and online access. Progent can put you in touch with Cisco CCIE network experts and CISA certified security professionals to assist you with the toughest network issues.

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    Configuration Manager 2016 automates software provisioning across multiple sites, centralizes security and compliance settings control, inventories network assets, protects against company data leakage, provides network health monitoring, allows secure end-user self service, and offers a single point of control for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can assist your organization with any facet of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.

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    Progent's disaster recovery planning and business continuity engineers can help you create a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you create a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also help you build an affordable, non-stop network architecture that takes into account reliability issues involving a broad array of infrastructure technologies and processes.

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    Progent can provide the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management solution following leading practices promoted by CRISC and geared to match your organization's risk tolerance, business goals, and IT budget.

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    Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 including designing HA architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's managed services for software/firmware update management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your servers, such as printers and scanners, infrastructure appliances like switches and wireless APs, and IoT devices such as sensors and robotics.

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    With Catalyst switches for small and mid-size businesses, Cisco enables companies to realize all the advantages of bringing intelligence into their IT infrastructures. Cisco's switching product line makes it possible to enable features to make your IT network highly robust to accommodate real-time needs, expandable to support growth, secure enough to guard confidential information, and capable of differentiating and controlling all traffic to optimize network operations. Progent's CCIE certified consultants can show you how to pick out and deploy Cisco Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security consultants can help you develop a strategic protection policy and configure Catalyst switches so they help enforce your security strategy. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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    Progent's Wi-Fi site survey services make it easy to plan, deploy and debug a Wi-Fi network customized for your environment, offering your business a WLAN that has the coverage, performance, density, security, and hand-off capability your business needs.

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    Progent can provide a wide array of affordable remote and onsite support services to assist your business to install, administer, and troubleshoot workstations and handhelds based on Windows, macOS/OS X, iOS, Google Android, or Linux.

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    Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device and application management platform or assist you to modify your current SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can help you to build an infrastructure that takes full advantage of SCCM 2012 by providing advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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    Progent's certified information technology experts offer Windows Server 2016 migration consulting services to assist businesses of all sizes to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.

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    Progent's Wireless Consulting Services provide a convenient, affordable option for businesses of all sizes to configure, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's disaster recovery support and business continuity consultants can show you how to create a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, zero-downtime network solution that takes into account reliability issues involving a broad range of network technologies and procedures.

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    Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progent's Microsoft Certified IT support professionals. With Progent's affordably priced network service packages, small and midsize organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to provide small company networks world-class availability, protection, and productivity.

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    Progent's Jabber consultants can provide remote or on-premises expertise to assist businesses of all sizes to design, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the technologies that make up creating a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

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    Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for fast solutions so you will not be tempted to permit simple problems to fester.

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    Microsoft Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN calling. Microsoft Lync 2010 can extend the capability of Exchange, SharePoint Server and Office or Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP equipment and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support to help your company to maintain and repair your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.

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    Progent can help you to create, implement and manage a backupup/restore solution based on MSP360 Backup technology to protect your assets hosted on any major public cloud. Progent offers monitoring and remote management to protect against data loss resulting from human miscues, computer glitches, malicious insiders, and external assaults like ransomware.

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