Low-cost Computer Troubleshooting from Microsoft and Cisco premier Consultants for Businesses in Jackson, MS
By delivering professional know-how whenever you require it, providing specialized expertise for critical applications, providing innovative services such as virtual server hosting, invoicing solely for help you receive, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your information network and cut support costs. Progent appreciates that information system security, reliability, and performance are just as critical to small companies as to major corporations but that smaller companies don't have the economy of scale to spend aggressively in information technology and in-house support groups. Progent's fundamental value proposition is that no IT support firm can match Progent's capability to deliver the network support your company needs whenever you require it and at prices you can justify.
For larger companies, Progent can provide co-sourcing support to add to the skills of your in-house network support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified consultants to help your business to design and execute a sensible cloud computing strategy.
Core Technical Areas Supported by Progent for Office Networks in Jackson, Mississippi
Progent's nationwide team of industry certified support professionals offers assistance for all facets of information systems deployed by businesses of all sizes. Areas served by Progent in and around Jackson include:
Support Delivery Options Available for Jackson, Mississippi Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering computer support is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service documentation, consistent follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle most IT problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online computer support expertise.
- Onsite Support
Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small businesses the ideal combination: onsite support professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning how to register for Progent's in-person network support services.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require prompt and reliable access to a professional Help Desk Call Center with efficient phone support, online repair capability, and enough technical depth for full problem escalation. Since smaller companies typically have tight IT funds and can provide little executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that business information systems are always productive. Read more about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security consulting, non-stop network design, server virtualization solutions, plus configuration, programming and training for business applications such as financials, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects including site moves and massive system migrations, extended initiatives like management analytics software programming and customization, database software programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, security, and performance than is possible with the type of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to a different support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- platform and non- standardized environments typical of small businesses, and keeps control of the software in the client's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced online consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on network security and can help with complex security programs such as SIEM solutions to help enterprises meet industry standards and government regulations for network data security and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful array of benefits to organizations trying to increase the productivity of their information network within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, executing a broad variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for solving real-world IT problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big invoices for quick repairs. An additional benefit of by-the-minute invoicing is that you are not tempted to permit incipient problems to stay unaddressed until they become big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports given by each staff member to every client. The practice of documenting and organizing service records results in more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal support personnel gain when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
Learn more details about Progent's knowledge transfer services.
If your Jackson, Mississippi business needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).