Fast, Low-cost Online Computer Help for Jackson, Mississippi Small Businesses
For more than two decades, Progent has specialized in providing world-quality network support services to clients with small-business budgets. Progent has built a powerful service system that features a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a large pool of engineers certified in a wide range of IT disciplines, a Help Desk Call Center service model that maximizes responsiveness and guarantees follow-up, a worldwide team of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a company ethos committed to solving network problems in the least time and at the lowest cost to clients.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service group. This can cut costs and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your business to design and implement a sensible cloud strategy.
Main Technologies Supported by Progent for Businesses in Jackson, Mississippi
Progent's nationwide team of world-class experts offers help for all facets of network technology used by companies of any size. Areas served by Progent in and around Jackson include:
Service Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive service records, dependable follow-through, and tight expense control for a range of network support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.
- Onsite Service
Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small businesses the optimal solution: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability network design, virtual server solutions, plus configuration, customization and support for small business applications such as accounting, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and major software upgrades, longer term projects such as business analytics software programming and customization, relational database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of availability, protection, and recoverability than is possible with the class of on-site data center that is practical for most small businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions remain updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of dependability and expandability but that is also convenient for clients to migrate to a different support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the mixed- platform and non- standardized networks typical of smaller companies, and retains control of the software licenses in the client's possession so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online support services to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Jackson, Mississippi Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate IT consulting allow small and midsize companies to avoid the pitfalls associated with over dependence on small support firms or independent consultants.
Teaming with Progent's Experts enables your business to:
- Avoid Over Reliance on Individual Consultants
For IT support, small businesses often rely heavily on freelance engineers. Although freelance service engineers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, freelancers are sometimes spread too thin to react rapidly to urgent situations. If an independent consultant is busy with different customer, sick, on vacation, or in class, the lack of replacement staff may require your company to wait for assistance in case of an emergency. As your company expands, network downtime or difficulties with critical programs become more expensive. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. Also, when freelance consultants confront new technologies, the lack of a big consulting team to count on for help requires them to learn in place while your organization ends up footing the bill for their continuing training.
- Have Access to Certified Professionals in Complex IT Issues
The majority of smaller support organizations or freelance consultants specializing in small company IT consulting are capable of providing routine solutions but don't have the experience to work cost-effectively with complicated network configurations with mixed platforms, many sites, VoIP implementations, remote clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large staff of specialists can benefit your company because enterprise networks are characteristically complex, support problems require in-depth understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and protection calls for enterprise-proven processes.
- Build a Firm Foundation for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of ad hoc repairs commonly get tossed on top of a marginal foundation. As a business grows, reliability and expandability problems can obstruct the productivity of the business. Such networks require thorough evaluation, intelligent business analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the solid basis to meet current business requirements and support future growth.
- Team with Solution Providers, Not Resellers
Small businesses require guidance and insight to navigate through an increasingly complicated array of technology alternatives offered for enabling growth and improving efficiency. They do not need an IT consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical support with the genuine needs of clients. Combining network consulting and product selling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the true needs of a customer.
If your Jackson, Mississippi business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).