Jackson, MS Online Support from World-class Computer Network Troubleshooting Experts
Progent's network tech support services can deliver your Jackson, MS business budget-friendly and consistent support from world-class consulting experts. By providing network consulting help when you need it, providing advanced expertise for critical applications, delivering value-added support such as 24x7 server monitoring, and billing only for support you use, Progent gives your Jackson, Mississippi company an affordable alternative for maximizing the productivity and profitability of small-scale office networks. If you have a local datacenter, connect to cloud resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for organizations to build and support a reliable and secure IT system and to benefit from quick access to the skilled consulting ordinarily restricted to enterprises who can support a large internal IT organization.
For larger companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for major projects like software programming, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of certified experts to help your business to plan and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Office Networks in Jackson, Mississippi
Progent's group of industry certified experts provides help for virtually all aspects of information technology used by businesses of all sizes. Areas supported by Progent in Jackson include:
Service Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, thorough service documentation, consistent follow-through, and tight expense monitoring across a range of network service delivery alternatives that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to resolve most IT issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more information about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: on-premises service technicians when you require them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, visit Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network design, virtual server solutions, plus integration, customization and support for business applications including accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system upgrades, extended initiatives such as management reporting software development and support, relational database software programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Application Hosting
Progent can host critical business applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of availability, security, and performance than is possible with the class of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that host the gear of many of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, protection and performance is constantly tracked, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also convenient for customers to migrate to a different support provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit companies with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the mixed- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's hands so that moving to a new virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote consulting to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Jackson, Mississippi Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate network consulting enable small and midsize businesses to avoid the problems related to excessive reliance on thinly staffed service firms or independent engineers.
Working with Progent's Experts allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For network support, small businesses often depend excessively on freelance consultants. Although individual service engineers carry lower overhead than more substantial IT service firms and can afford to charge apparently smaller fees, they are sometimes stretched to far to respond quickly to critical network problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the absence of replacement personnel may force your business to wait for help during a crisis. The more your company grows, network unavailability or difficulties with line-of-business programs become more costly. The money you thought you were conserving on an independent consultant can evaporate fast due to lost output. Also, when independent engineers encounter new problems, the lack of a big engineering group to fall back on for assistance requires them to learn with the meter running while your business winds up footing the costs for their continuing training.
- Gain Access to Experts in Complex Information Technology Issues
The majority of smaller support firms or independent engineers who concentrate on small business network consulting may excel at providing connect-the-dots fixes but lack the background to deal efficiently with complex network environments with mixed operating systems, many offices, VoIP implementations, mobile clients, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your business because enterprise networks are characteristically complicated, support issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-tested processes.
- Build a Solid Foundation for Seamless Growth
Small companies typically begin with a network implemented on a shoestring budget. Lacking a proper basis, a sequence of improvised repairs often get thrown on top of a marginal structure. As a company evolves, stability and expandability issues can undermine the success of the business. Such environments need thorough evaluation, intelligent business planning, and in-depth experience to migrate to a network environment that will provide the solid basis to meet critical business requirements and ease future growth.
- Team with Solution Finders, Not Product Vendors
Smaller businesses require direction and insight to navigate through an increasingly complicated array of technology alternatives offered for accelerating business growth and improving productivity. They do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to match technical services with the real needs of clients. Combining network support and product selling can result in a situation where the proposed solution is based on a predetermined technology rather than being driven by the actual needs of a small business.
In case your Jackson, Mississippi company wants to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).