Immediate, Low-cost Online Network Help for Jackson, Mississippi Small Businesses
For more than two decades, Progent has specialized in providing world-quality computer support services to customers with small-business budgets. Progent has built a powerful support solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair technology, a large pool of engineers accredited in a broad range of technical disciplines, a Help Desk Call Center service model that promotes responsiveness and ensures follow-up, a worldwide group of on-line support experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture focused on solving technical issues in the least time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service group. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your company to design and implement your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Businesses in Jackson, Mississippi
Progent offers the services of accredited experts for all aspects of business network technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Jackson, Mississippi Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing network support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive activity records, reliable follow-up, and tight expense control for a range of network support delivery modes that include online repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's network engineers allows them to handle most network problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the optimal solution: hands-on support professionals when you require them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more about how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need fast and reliable support from a professional Helpdesk with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller companies typically are constrained by limited IT budgets and can spare little executive attention for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient way to make sure that small business information networks stay productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop network design, virtual server strategies, plus integration, customization and support for small business software including financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with short-term projects including site moves and massive system migrations, longer term initiatives such as business information software programming and support, relational database software programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL to provide small and midsize companies with greater levels of dependability, protection, and performance than is feasible with the type of in-house data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay current, security and performance is continually tracked, and systems and data files are regularly backed up and available for full and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of dependability and expandability but that is also easy for clients to migrate to another service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized networks common with smaller companies, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote consulting services to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Jackson, Mississippi Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise IT support allow small and midsize businesses to avoid the problems related to over reliance on thinly staffed support organizations or independent engineers.

Teaming with Progent allows your company to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, smaller businesses sometimes rely excessively on individual engineers. Though individual service engineers carry lower overhead than more substantial IT service firms and can typically charge apparently smaller fees, individuals are sometimes too overworked to react rapidly to critical problems. If an independent engineer is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may require your business to go without assistance in case of a crisis. As your small business expands, system unavailability or difficulties with line-of-business programs become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lower productivity. Also, when independent consultants encounter unfamiliar technologies, the lack of a large engineering team to depend on for assistance requires them to learn with the meter running while your organization ends up with the costs for their ongoing training.

  • Gain Access to Experts in Sophisticated Information Technology Solutions
    Many smaller support organizations or independent consultants specializing in small company network consulting are capable of delivering routine fixes but lack the seasoning to deal efficiently with complex IT environments that have mixed operating systems, numerous offices, VoIP systems, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large team of specialists can benefit your company because big-company environments are characteristically complex, support issues demand in-depth knowledge in many technical areas, and achieving a high level of stability, reliability, and security calls for enterprise-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with a network implemented on a tight budget. Without a solid basis, a sequence of improvised fixes often get thrown onto of a weak structure. As a business grows, stability and expandability problems can obstruct the success of the business. These environments need proper evaluation, intelligent strategic analysis, and broad-based experience to migrate to a network environment that can act as the reliable basis to handle current business needs and support downstream growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses require guidance and education to navigate through an increasingly complex array of technology options offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or service organization that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match technical support services with the real needs of customers. Mixing IT support and product selling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being driven by the true needs of a small business.

Contact Progent
In case your Jackson, Mississippi business wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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