Professional Remote Troubleshooting for Jackson, Mississippi Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major IT service firms. Some small companies allow themselves to become dangerously dependent on individual consultants or small support firms who lack the bandwidth or comprehensive skill sets to react promptly or efficiently to technical emergencies. Other small businesses turn to giant support providers that employ personnel taught to provide by-the-numbers solutions to common issues but who do not have the background and versatility to handle the diversity of environments and absence of standardization that characterizes small company IT networks.

Progent's time-tested approach to delivering low-cost and effective network support to small businesses has made Progent one of the most respected Microsoft-certified network consulting organizations in the United States. Progent has provided remote help to businesses in every state in the U.S. (See Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service personnel. This can save money and minimize technical risks for major IT initiatives such as software design and development, business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your business to design and implement your cloud computing strategy.

Key Products and Technologies Supported by Progent for Jackson, Mississippi Businesses
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent offers emergency assistance and affordable remote consulting to Jackson, MS small businesses for a wide array of information technologies such as:

Support Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing computer support is based on the Help Desk operational structure common to big IT support groups. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, dependable follow-up, and strict cost control for a range of IT support delivery alternatives that include remote troubleshooting, on-premises support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information about Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: hands-on service technicians when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about how to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues. for more information, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics. For details, visit Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with vital technologies including Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test platform, company-wide network protection engineering, high availability network engineering, server virtualization strategies, plus integration, programming and training for small business software such as accounting, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system migrations, extended projects like upgrading a legacy ERP system to a modern MS Dynamics or Dynamics 365 solution, relational database software development and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and mid-size companies to design, set up and debug the infrastructure for work-from-home employees. Areas of network infrastructure where Progent's consultants offer support include safe and efficient VPN connections, VDI desktop software, router integration, wireless LAN planning and deployment, and robust Internet access. To find out about Progent's infrastructure consulting services for remote workers, see infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's production servers in a setting that not only delivers the top level of availability and expandability but that is also convenient for customers to transfer to another support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow businesses with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can handle the multi- platform and loosely standardized networks common with small companies, and retains ownership of the software in the client's hands so that moving to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote support to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for IT data security and reporting.

The scope and size of Progent's engineering staff bring a powerful set of benefits to organizations trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of network support, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not only world-class technical help, but also a support engineer with proven approaches for repairing actual IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major invoices for quick solutions. An additional benefit of by-the-minute invoicing is that customers will be less tempted to permit less critical problems to stay unaddressed until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to every client. The discipline of documenting and archiving support records results in more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who won't let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with independent consultants or who maintain internal IT staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

Contact Progent
In case your Jackson, Mississippi business needs to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of Exchange Server 2010 and delivers important innovations plus a redesigned architecture. These improvements affect key facets of IT including ease of administration, high availability (HA), compliance, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you understand the potential business benefits of upgrading to Exchange 2013, create a cost-effective validation and deployment strategy, and train your IT staff to manage your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management for Microsoft Exchange Server 2013.

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