Jackson, Mississippi Microsoft and Cisco Premier Certified Consulting Firm

Service Delivery Options Available for Jackson, Mississippi Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and IT administration. Progent's model for delivering IT support services is based on the Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes fast response, comprehensive service records, dependable follow-through, and tight cost control across a range of network support delivery modes that include online troubleshooting, in-person help, and top-level consulting.

• Remote Service
  Progent’s Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's IT consultants allows them to resolve most network problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting services.

• On-site Support
  Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on support technicians when you require them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how and why to sign up for Progent's in-person network support services.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, see Online Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies such as
• Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, fault tolerant network consulting, server virtualization strategies, plus configuration, programming and support for small business programs such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects including office moves and major system upgrades, extended initiatives like business information application development and support, database software development and administration services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like data restoration and malware cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is also simple for customers to transfer to another support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can handle the mixed- OS and non- standardized environments typical of small companies, and retains control of the licenses in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

• Hybrid Cloud Integration Support
  Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Jackson, Mississippi Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise network support allow small businesses to avoid the pitfalls associated with over reliance on thinly staffed service firms or independent engineers.

Working with Progent enables your business to:

• Avoid Excessive Dependence on Freelance Support Consultants
  For network services, small companies often depend excessively on freelance engineers. Although freelance service engineers carry lower overhead than larger support firms and can afford to charge apparently lower rates, they are often too busy to react rapidly to critical problems. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of replacement staff may require your company to wait for help in case of an emergency. The more your company grows, system unavailability or problems with critical programs get more expensive. The money you thought you were conserving on an independent consultant can disappear fast due to lower output. In addition, when independent engineers encounter new technologies, the unavailability of a large engineering team to count on for advice requires them to learn with the meter running while your company winds up with the bill for their continuing training.

• Gain Access to Experts in Complex Network Issues
  Many small support firms or freelance consultants focused on small business IT support are capable of providing routine fixes but lack the experience to deal efficiently with complicated network configurations with mixed operating systems, multiple sites, Voice over IP implementations, remote workers, interconnected accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large team of experts can benefit your business because enterprise environments are by nature complex, support problems demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-proven processes.

• Build a Solid Foundation for Growth
  Small businesses often start with a network implemented on a tight budget. Without a solid basis, a series of ad hoc repairs commonly get tossed on top of a weak foundation. As a company evolves, reliability and expandability problems can undermine the productivity of the business. Such networks require proper assessment, smart business analysis, and in-depth expertise to migrate to a network infrastructure that can act as the reliable basis to handle critical business requirements and support downstream expansion.

• Work with Solution Consultants, Not Resellers
  Smaller companies need guidance and insight to navigate through an increasingly complicated maze of technology options available for enabling growth and improving efficiency. Businesses do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to match consulting support with the genuine needs of clients. Combining network support and product reselling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the actual needs of a client.

How to Contact Progent
In case your Jackson, Mississippi business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).