Professional Online Troubleshooting for Jackson, Mississippi Computer Networks from Certified Engineers
Small companies have typically been underserved by large network support firms. Some small companies permit themselves to become overly dependent on freelance engineers or small support firms who lack the size or broad knowledge to respond promptly or efficiently to network crises. Still other small companies resort to mass-market support firms that employ technicians able to provide by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the variety of configurations and absence of standards typical of small company IT systems.
Progent's time-tested approach to delivering affordable and successful technical service to small businesses has made Progent among the premier Microsoft-certified IT service firms in the industry. Progent has provided online support to small businesses in every state in the United States (See Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal network support group. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited experts to help your company to plan and implement a sensible cloud strategy.
Popular Areas of Expertise Serviced by Progent for Business Networks in Jackson, Mississippi
Progent's national group of certified experts provides support for all facets of information technology used by companies of all sizes. Technologies supported by Progent in and around Jackson include:
Support Delivery Options Available for Jackson, Mississippi Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, and IT management outsourcing. Progent's paradigm for providing computer support is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough activity records, consistent follow-through, and strict cost control for an array of IT support delivery alternatives that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more details concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems. For details, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability network design, virtual server solutions, plus configuration, customization and support for small business applications including financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects including office relocations and massive software upgrades, longer term initiatives like business information software programming and customization, database software programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services such as data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and expandability but that is also convenient for customers to migrate to a different support firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's possession so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Jackson, Mississippi Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network support allow small businesses to avoid the pitfalls associated with over dependence on thinly staffed service organizations or individual engineers.
Teaming with Progent allows your company to:
- Prevent Over Reliance on Freelance Consultants
For network services, smaller businesses sometimes depend excessively on independent consultants. Though freelance service providers have lower expenses than more substantial IT service firms and can afford to bill nominally lower fees, they are occasionally spread too thin to respond quickly to critical situations. If an independent consultant is busy with another customer, sick, on travelling, or in class, the absence of backup staff may force your business to wait for help in case of an emergency. As your small business expands, network downtime or problems with critical applications become more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lower productivity. Also, when freelance engineers encounter new technologies, the lack of a large consulting team to rely on for advice requires them to train on the job while your business winds up with the costs for their continuing education.
- Have Access to Experts in Sophisticated Network Issues
The majority of smaller support organizations or independent consultants focused on small business network support are capable of providing routine fixes but don't have the background to deal efficiently with complicated network environments that have mixed operating systems, numerous sites, VoIP systems, remote workforces, integrated accounting and operational software, data-driven web sites, and custom business software. Progent's background with global companies and Progent's extensive team of experts can benefit your small business because enterprise environments are inherently complicated, support issues require in-depth knowledge in many technical areas, and achieving a high level of robustness, reliability, and protection requires industry-proven processes.
- Create a Firm Foundation for Seamless Growth
Small companies typically begin with a network cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised fixes commonly get thrown on top of a weak foundation. As a business grows, stability and expandability issues can hinder the success of the organization. Such networks need thorough assessment, smart business analysis, and broad-based experience to upgrade to an IT environment that will provide the reliable foundation to meet current business requirements and ease downstream growth.
- Work with Solution Consultants, Not Product Resellers
Small companies need direction and insight to work through an ever more complicated array of technology alternatives offered for enabling business growth and improving efficiency. They do not need a network engineer or service firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This allows Progent to match consulting support with the real interests of clients. Mixing network support and product selling can lead to a situation where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a small business.
Get in Touch with Progent
If your Jackson, Mississippi business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).