Jackson, MS Online Support from World-class Computer Network Service Professionals
Progent's network help services can deliver your Jackson, MS company low cost and reliable support from world-class network professionals. By providing IT support service when you require it, offering specialized knowledge for mission-critical technologies, delivering unique services such as automated network monitoring, and billing only for support you receive, Progent offers your Jackson, Mississippi business an affordable alternative for maximizing the productivity of small-scale office information systems. If you maintain an on-premises datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for businesses to create and maintain a reliable and secure IT network and to benefit from fast availability of the skilled consulting ordinarily available only to corporations who are able to maintain a sizeable in-house information technology staff.

For larger companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT support group. This can save money and minimize technical risks for major projects like application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Business Networks in Jackson, Mississippi
Progent provides the services of accredited experts for all aspects of network technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Jackson, Mississippi Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing IT support services is built on the Call Center structure common to big IT organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity records, dependable follow-up, and tight expense control for an array of network support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network issues without the cost or delay of on-premises support calls. The background of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to give small businesses the best of both worlds: on-premises support professionals when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how and why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize businesses who need fast and reliable support from an online Helpdesk with efficient telephone support, remote troubleshooting tools, and enough technical strength for full escalation. Since small and midsize companies typically have limited information technology budgets and can spare little management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that business information networks stay up and running. Learn more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, high availability it system engineering, virtual server solutions, plus integration, customization and training for business applications including financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office moves and massive software upgrades, extended projects such as management reporting application development and customization, relational database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL to provide small businesses with greater degrees of reliability, security, and performance than is possible using the class of internal data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the planet's biggest IT companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also easy for clients to migrate to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert remote support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Jackson, Mississippi Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT consulting enable small businesses to avoid the pitfalls related to over reliance on thinly staffed support organizations or individual engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network support, small businesses sometimes depend heavily on individual consultants. Though freelance support engineers carry lower overhead than more substantial support firms and can afford to charge apparently lower fees, freelancers are often unable to react rapidly to critical problems. If an independent consultant is occupied with different client, sick, on travelling, or in class, the lack of replacement staff may force your business to go without assistance during an emergency. As your small business grows, system downtime or difficulties with critical programs get more costly. The dollars you believed you were conserving on a freelancer can disappear fast because of lower output. In addition, when independent consultants encounter new technologies, the lack of a big engineering group to fall back on for advice forces them to train on the job while your organization ends up footing the costs for their continuing training.

  • Have Access to Experts in Complex Information Technology Issues
    Many smaller service organizations or freelance consultants specializing in small business network consulting are capable of providing routine fixes but lack the background to deal cost-effectively with complicated network infrastructures that have a variety of operating systems, numerous locations, Voice over IP implementations, remote clients, integrated accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your business because big-company environments are by nature complicated, support issues demand in-depth knowledge in many technical areas, and reaching an acceptable level of robustness, availability, and security calls for enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Without a proper architecture, a sequence of band-aid fixes commonly get thrown on top of a marginal structure. As a business evolves, reliability and scalability issues can undermine the success of the organization. These environments require thorough evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT environment that can provide the solid foundation to handle current business requirements and ease future growth.

  • Work with Solution Finders, Not Product Vendors
    Smaller businesses require guidance and insight to work through an increasingly complex maze of IT alternatives offered for enabling growth and improving productivity. They do not need a network engineer or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This allows Progent to match consulting services with the real needs of customers. Combining IT consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.

Contact Progent
If your Jackson, Mississippi business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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