Low-cost Network Troubleshooting from Microsoft premier Consultants for Businesses in Jackson, MS
By delivering world-class know-how whenever you require it, providing specialized knowledge for critical business applications, providing innovative services like virtual server hosting, billing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the business value of your information network and reduce service expenses. Progent recognizes that information system security, dependability, and efficiency are as critical to small businesses as to major corporations but that smaller organizations lack the economy of scale to spend aggressively in information technology and internal service groups. Progent's basic value proposition is that no IT support firm can match Progent's capability to provide the IT support expertise your company needs when you need it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of certified experts to help your business to plan and implement a sensible cloud strategy.

Core IT Areas Supported by Progent for Jackson, Mississippi Businesses
A Microsoft-certified Partner computer support company with a large group of Cisco Premier CCIE networking experts and Apple Computer accredited engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Jackson, MS small businesses for a wide array of computer technologies such as:

Support Delivery Options Available for Jackson, Mississippi Companies
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing network support is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive activity records, reliable follow-through, and strict expense monitoring for a range of IT support delivery options that include remote repairs, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help clients to analyze and repair network problems without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to accommodate emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's remote network support services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small businesses the best of both worlds: in-person service professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues. for more information, see Help Desk Services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, customization and support for small business applications including accounting, operations, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects including site relocations and massive system upgrades, extended projects such as business analytics software development and customization, relational database application development and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater levels of availability, security, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually monitored, and systems are regularly backed up and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to transfer to another service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the multi- platform and loosely standardized environments typical of small companies, and keeps ownership of the software in the customer's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Jackson, Mississippi Small Businesses
Progent's size, depth of information technology skill, and experience with corporate IT support allow small businesses to sidestep the pitfalls related to excessive reliance on thinly staffed support organizations or individual engineers.

Working with Progent allows your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network support, smaller companies often depend heavily on independent engineers. Although individual service providers carry lower overhead than larger support organizations and can afford to charge nominally smaller rates, individuals are occasionally unable to respond rapidly to urgent problems. If an independent engineer is busy with different customer, ill, on travelling, or in training, the absence of replacement personnel may force your company to wait for assistance in case of a crisis. As your company expands, system downtime or difficulties with critical applications become more expensive. The money you believed you were conserving on an independent consultant can disappear fast due to lost productivity. In addition, when independent consultants confront new problems, the unavailability of a large engineering team to depend on for assistance requires them to learn on the job while your organization winds up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated Network Issues
    Many small service organizations or freelance consultants who concentrate on small company network consulting may excel at providing routine solutions but lack the background to deal cost-effectively with complex network environments that have a variety of platforms, multiple locations, VoIP systems, mobile clients, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large staff of experts can benefit your business because big-company environments are characteristically complicated, integration issues require in-depth knowledge in many technical disciplines, and achieving a high level of robustness, reliability, and protection calls for industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a strong basis, a series of improvised fixes often get tossed onto of a marginal structure. As a company evolves, reliability and scalability issues can hinder the success of the organization. Such networks need thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that will provide the solid basis to meet critical business requirements and ease future growth.

  • Team with Solution Providers, Not Resellers
    Smaller businesses require guidance and insight to navigate through an increasingly complex maze of technology options available for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services only. This permits Progent to match technical services with the real interests of customers. Mixing network support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a small business.

How to Contact Progent
In case your Jackson, Mississippi company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to allow simple problems to fester.


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