Fast, Low-cost Online Computer Help for Jackson, Mississippi Small Businesses
For more than two decades, Progent has specialized in providing world-quality network support services to clients with small-business budgets. Progent has built a powerful service system that features a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a large pool of engineers certified in a wide range of IT disciplines, a Help Desk Call Center service model that maximizes responsiveness and guarantees follow-up, a worldwide team of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a company ethos committed to solving network problems in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service group. This can cut costs and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to design and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Businesses in Jackson, Mississippi
Progent's nationwide team of world-class experts offers help for all facets of network technology used by companies of any size. Areas served by Progent in and around Jackson include:

Service Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive service records, dependable follow-through, and tight expense control for a range of network support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small businesses the optimal solution: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems. for more information, refer to Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability network design, virtual server solutions, plus configuration, customization and support for small business applications such as accounting, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and major software upgrades, longer term projects such as business analytics software programming and customization, relational database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of availability, protection, and recoverability than is possible with the class of on-site data center that is practical for most small businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions remain updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of dependability and expandability but that is also convenient for clients to migrate to a different support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the mixed- platform and non- standardized networks typical of smaller companies, and retains control of the software licenses in the client's possession so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online support services to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Jackson, Mississippi Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate IT consulting allow small and midsize companies to avoid the pitfalls associated with over dependence on small support firms or independent consultants.

Teaming with Progent's Experts enables your business to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small businesses often rely heavily on freelance engineers. Although freelance service engineers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, freelancers are sometimes spread too thin to react rapidly to urgent situations. If an independent consultant is busy with different customer, sick, on vacation, or in class, the lack of replacement staff may require your company to wait for assistance in case of an emergency. As your company expands, network downtime or difficulties with critical programs become more expensive. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. Also, when freelance consultants confront new technologies, the lack of a big consulting team to count on for help requires them to learn in place while your organization ends up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Complex IT Issues
    The majority of smaller support organizations or freelance consultants specializing in small company IT consulting are capable of providing routine solutions but don't have the experience to work cost-effectively with complicated network configurations with mixed platforms, many sites, VoIP implementations, remote clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large staff of specialists can benefit your company because enterprise networks are characteristically complex, support problems require in-depth understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and protection calls for enterprise-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of ad hoc repairs commonly get tossed on top of a marginal foundation. As a business grows, reliability and expandability problems can obstruct the productivity of the business. Such networks require thorough evaluation, intelligent business analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the solid basis to meet current business requirements and support future growth.

  • Team with Solution Providers, Not Resellers
    Small businesses require guidance and insight to navigate through an increasingly complicated array of technology alternatives offered for enabling growth and improving efficiency. They do not need an IT consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical support with the genuine needs of clients. Combining network consulting and product selling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the true needs of a customer.

Contact Progent
If your Jackson, Mississippi business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24 Hour Microsoft Essential Business Server Computer Consultants Remote Support Services Windows Essential Business Server
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    • Aironet 3800 Access Point Support
    Aironet Wireless AP Consulting

    Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide remote or onsite configuration and debugging support to help you to design, implement, upgrade, optimize, manage and troubleshoot Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless environment with your wired network and cloud-based resources to create an enterprise-wide connectivity solution that is easy to administer and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace design, building structure, and expected network traffic.

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    • Online Office 365 Word Training Information Technology Manager
    24 Hour Repair Online Visio Training

    Progent provides live online instruction for a range of client apps and environments including Microsoft Office Excel, Word, Access and Project plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online training provides the advantages of traditional physical classroom seminars, including immediate interaction between clients and trainers, but avoids the costs of travel and the hassle of attempting to accommodate the schedules of many trainees. Offered to individuals or classes of any size, Progent's live online training permits the instructor to conduct the class from an online office and the students can be dispersed throughout an office or across the the U.S. Virtual learning deploys powerful learning mechanisms such as broadcast white boards, real-time questions, and collaborative desktops. Sessions can be brief and personalized to specific topics or extended in duration and wider in coverage.

  • 24x7x365 Microsoft SBS 2011 Consulting Microsoft SBS Premium Add-on Help and Support
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    • SQL Server 2017 Database Migration Remote Troubleshooting
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    Progent's certified SQL Server 2017 consultants can assist you to plan and carry out a cost-effective migration from your existing SQL Server databases and applications to SQL Server 2017.

  • 64-bit Computing Consultant 64-bit Processing Specialists

    • SCCM Azure Integration Remote Support Services
    After Hours SCCM Application Management Technology Consulting Services

    System Center Configuration Manager automates application and device provisioning across multiple sites, simplifies compliance settings management, inventories network assets, guards against corporate data leakage, performs network health reporting, allows safe end-user self service, and delivers a common point of control for managing multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist you with any aspect of planning, installing, using and repairing a SCCM solution for local, cloud, or hybrid networks.

  • Aironet Outdoor Wi-Fi Access Point Computer Engineer Cisco Mobility Express IT Consulting

    • SQL Server 2019 Express IT Consultant
    SQL Server 2019 Always On Availability Groups Setup and Support

    Progent's certified SQL Server 2019 experts can help you to assess the advantages for migrating to SQL Server 2019 and can provide rapid online or on-premises contact with experts in system planning and deployment, software development, database administration, and cybersecurity.

  • Microsoft Windows Small Business IT Outsourcing Group Jackson
  • Automated Desktop Management Information Technology Consulting ProSight Server and Endpoint Management Consultant Services

    • 24x7 Windows and UNIX Services
    Technology Professional Solaris with Windows

    Progent's UNIX platform consulting services provide small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience provides you with a convenient single source to help you create and maintain a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

  • Automatic Topology Diagrams IT Consulting Specialists Automatic Topology Mapping
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    • Microsoft System Center 2016 Virtual Machine Manager IT Consultants
    SCVMM 2016 and Hyper-V Remote Support Services

    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to provide a unified mechanism for deploying and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can assist organizations of any size with all facets of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, develop workflows for building and installing virtual machines and hosts, implement fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you evaluate the potential business benefits of new capabilities like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts offer world-class Windows Hyper-V consulting and VMware vSphere support.

  • Check Point 23000 Firewalls Cybersecurity Contractor Check Point UTM-1 Firewall Consultants
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  • Cisco and Microsoft Network Load Balancing Support and Setup Microsoft Windows 2003 Cluster Server Computer Engineer
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    • 24x7 SBS Consulting Services
    Microsoft SBS Server Technology Professional

    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a powerful but easy-to-manage IT network. The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for an IT consultant with real-world expertise and broad experience in planning and building effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and servicing IT solutions based on the SBS suite of servers and programs.

  • Citrix StorageLink Gateway Specialists Specialist Citrix Lab Manager
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  • Consultants NetApp MetroCluster Switchover NetApp MetroCluster Design Consulting

    • 8500 Wireless Controller Integration Support
    Cisco Expert wireless IP phones and Aironet APs Support

    Progent's Cisco-certified Wi-Fi technology experts can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

  • Consulting Services At Home Employees Collaboration Software At Home Employees Collaboration Software On-site Technical Support

    • Remote Consulting Microsoft SMS Server
    Consulting Services Systems Management Server 2003

    Progent’s certified consultants offer small and medium size companies enterprise-class consulting support for Systems Management Server and System Center Configuration Manager, Microsoft's solutions for update and deployment automation. System Center Configuration Manager is Microsoft's new name for the change management platform formerly called Systems Management Server. System Center Configuration Manager 2007 provides a variety of new features to Systems Management Server such as full automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s certified engineers can show you how to use SMS Server or Configuration Manager economically for automated operating system and application installation, security patch administration, software metering, and software license reconciliation. Progent's engineers can also assist your company to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.

  • Implementation Emergency Phone Support Jackson Mississippi
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    • CISA Certified Security Expert Computer Consultant Service Reports
    Service Reporting Remote Support

    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every customer. The discipline of detailing and organizing support activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won’t release vital service information.

  • Consulting Windows Server 2016 Multi-domain clusters Remote Windows Server 2016 Hybrid Configuration Technical Support
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    SQL Server Capacity Planning Designer

    SQL Server 2005 delivers powerful, standardized tools to computer experts as well as to network users, reducing the difficulty of designing, deploying, administering, and using company data and analytical programs in environments ranging from mobile devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and wide knowledge in designing and deploying data-driven, comprehensive business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    VPN Routers Integration

    Cisco offers a full array of routers that includes routers built to provide the protection, performance, and availability demanded by customers ranging from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can help you choose and configure Cisco routers to establish a solid foundation for your IT system and to make it economical to expand as you support new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS platform, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Series Routers.

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    • OS X Technology Consulting Services
    OS X Consulting

    Progent's consultants can provide Mac users a variety of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also help you with iPhone integration and iPad synchronization, or migrating to Apple's iCloud services. For computer networks built solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your company's objectives.

  • Exchange 2013 Project Planning On-site Support Exchange 2013 Collaboration Technology Consulting
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    ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital devices that power your IT network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your business.

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    • Exchange 2019 Data Loss Prevention Support and Setup
    Exchange 2019 and Skype for Business Help and Support

    Progent can assist your organization in any facet of your migration to Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and implementing Windows Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook.

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    If your company computer system mixes Linux technology technology with MS Windows, Progent can show you how to integrate your servers into a cohesive environment that permits all your OS platforms to run side by side for simple administration, transparent dataflow, high dependability, enhanced throughput, and tight security. Progent's Linux and Microsoft Windows integration assistance services include network infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online technical help and repair, on-site technical support, and Help Desk Call Center outsourcing.

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    Microsoft Windows 8.1 is designed to run on computers from smartphones and tablets to power-user desktops. An abundance of innovative capabilities, such as touch screen support and iconic live tiles user interface, provide a broad selection of advantages for organizations who understand how to exploit them. Progent's Microsoft-certified consultants can help bring your organization up to speed with Windows 8.1 and show you how to derive maximum business advantage from the product's many new and enhanced technologies.

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    Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall appliance that fits your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.

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    Progent’s team of expert programmers, relational database designers, and program management consultants can help large businesses to carry out development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for high-level planning and program co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and software programmers skilled in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to incorporate SharePoint with other data sources like Microsoft SQL and Office Excel to build data-driven intranets and portal sites. Progent also can provide experience with multiple web development tools and can help businesses to build, expand, repair, or migrate web applications to utilize the latest advances in web technology.

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    Progent provides nationwide online technical support and troubleshooting services for companies that operate Apple Mac OS X environments or whose information systems feature a mix of Apple macOS and OS X with Microsoft technology. Progent's engineers can provide Apple macOS and OS X users a range of services such as desktop assistance, migration to the most recent edition of Mac OS X from legacy versions of Mac, plus expertise with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone and Apple iPad support, or moving to iCloud services. Online IT help provides optimum leverage for your information technology budget by protecting user efficiency and shortening the hours billed for computer analysis and repair. Advanced remote access utilities and skilled service specialists and consultants allow Progent to solve the majority of network issues without squandering time and money by going to your location. In most of situations your network issues can be dealt with over the phone or via a mix of telephone support and remote access. Progent can make available Cisco CCIE infrastructure experts and CISSP premier security specialists to assist with the toughest system issues.

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    Progent offers nationwide online technical support and consulting services for businesses that operate Apple Mac OS X networks or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's experts offer Apple macOS and OS X clients a range of IT services such as desktop support, migration to the latest edition of OS X from other earlier versions of Apple macOS and OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad integration and management, or moving to iCloud services. Online technical support offers optimum leverage for your information technology dollar by protecting client productivity and shortening the time charged for computer repair services. Advanced remote support utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of IT problems without wasting time and money by going to your location. In most of cases your IT problems can be remediated by telephone or via a combination of phone support and online access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM certified security specialists to help with the most difficult system issues.

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    Progent’s certified Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe access services. Ranging from compact, plug-and-play desktop devices for small and home businesses to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security gaps.

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    Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN products including the Raptor and VelociRaptor line or show you how to upgrade to current firewall/VPN solutions. Progent can also enable you to create and execute a complete security plan that can incorporate firewall/VPN devices and utilities, managed security and virus defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your single resource for on-going network support, maintenance, education, and security consulting.

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    • Top Ranked Network Consulting Microsoft Dynamics GP
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    Progent can show you how to prepare and implement a smooth migration to Dynamics GP so that you retain your information, improve your protection, modernize your analytics, take full advantage of Microsoft Office integration, and reduce business interruption by designing and following a smart migration plan. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom business software and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains.

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    Progent has created several security service bundles designed to deliver larger institutions an objective and thorough network security evaluation from a group of premier security consultants. All Progent's network security evaluation packages feature a suite of services like network scans from inside and from outside the network security perimeter, professional interpretation of scanned data by accredited security engineers, production of a report explaining the results, plus a live high-level executive outbrief and an in-depth live outbrief for in-house network managers.

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    • CCIE Expert Certified Meraki Traffic Shaping Computer Engineer
    Best Meraki Access Point Management Online Help

    Progent's Meraki wireless AP experts provide online and onsite support services to help businesses of all sizes to plan, install, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers identical connectivity, performance, security compliance, ease of management and availability for wired and wireless clients regardless of their location or device.

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    • Microsoft Dynamics CRM Remote Support
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    Microsoft Dynamics Customer Relationship Management helps small companies nurture positive client interactions. Built-in Sales and Customer Service components allow employees to share data to help improve sales success and deliver consistent, effective customer service. Progent can configure the most sensible network environment, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service databases.

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    If your company operates a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-premier security specialists can assist your entire enterprise in a wide range of security topics such as security administration procedures, security design and strategies, connection control systems and techniques, applications development security, operations security, physical security, communications, infrastructure and web security, and disaster recovery preparedness. CISM and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that information security professionals are required to possess. These accreditations give executive management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to deliver effective security management and engineering services.

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    • Information Technology Consulting Microsoft Skype for Business 2019
    Skype for Business VoIP Consult

    Progent's Microsoft-certified consultants offer online and on-premises consulting services for companies of any size to evaluate the costs/benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco UC. Progent's certified network security experts can assist you create and validate a security environment for your Skype for Business deployment that meets government and industry requirements.

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    Expert Microsoft Certified Remote Support Services Systems Management Server

    Progent’s Microsoft experts provide small and medium size companies enterprise-level consulting services for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's solutions for update and configuration management. System Center Configuration Manager 2007 is the new name for the change management platform formerly known as SMS Server. Configuration Manager 2007 offers a variety of enhancements to Systems Management Server including full automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent’s Microsoft certified engineers can show you how to use SMS 2003 or System Center Configuration Manager effectively for automated OS and application deployment, security patch administration, software metering, and licensing compliance. Progent's consultants can also help your company to migrate smoothly from Systems Management Server to System Center Configuration Manager 2007.

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    Progent's Cisco CCIE Wi-Fi infrastructure consultants offer online or on-premises integration and debugging support to assist your organization to plan, implement, update, tune, administer and debug Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise connectivity solution that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your unique workplace layout, construction, and expected workloads.

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  • Top Quality Support Services SQL Server 2014 Cardinality Estimation 24x7 SQL Server 2014 Disaster Recovery Remote Troubleshooting

    • Juniper Junos J-Web Security Auditing
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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Support and Help Co-managed Heldesk

    Progent's Network Help Desk Outsourcing Services for PC desktop support are designed specifically for small businesses who need immediate availability of a Help Desk Service Center with professional telephone support and effective escalation capability but who have to operate within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Applications Selection and Deployment.

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    24-Hour Midsized Business Small Business Network Consultants

    Progent provides IT services for medium size companies who have 100 to 250 system clients. The mid-size business or office has typically been an underserved part of the market for IT consulting services. The cost structures and support delivery models of major outside service organizations make them too expensive for the ordinary small business or small medium business (SMB), which commonly has a modest information technology budget with which to support an information system whose advanced technology and capability are frequently comparable to the information systems of much bigger companies. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and proactive network monitoring, dramatically reduces the network maintenance costs of a small-medium business while offering the small company with enterprise-level support from certified, IT consultants knowledgeable in a broad array of small business technologies. If your mid-sized company or small business is searching for levels of IT help appropriate for a medium size office without paying big-company prices, call Progent.

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    Progent can help small and medium-size businesses to design, implement, verify and maintain data protection technology for remote workers.

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    Colocation data centers make it possible for companies to share world-class data centers for housing computer equipment that runs critical applications. Progent's Microsoft and Cisco certified IT experts can help your small business with all facets of your colocation program including selecting and moving to a colocation site, creating system architecture, defining required equipment, on-site and on-line maintenance, setting up offsite system administration, and training your support personnel.

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    • Apple Macintosh Network Security Specialist
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    Progent's certified security consultants can show you how to protect your Apple Mac network through professional support offerings including performing security audits, clean up after virus and worm penetrations, setting up firewalls, integrating secure remote and mobile connectivity, installing monitoring software for protection against viruses, spam, and malware, and developing a company-wide security strategy adapted for the particular goals of your business network.

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    • Virus Recovery Engineer
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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats.

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    Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with multiple offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your company in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your information protection needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later versions of Internet Security and Acceleration Server.

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    Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to design reports that allow you to track your business more effectively, transforming raw information into valuable understanding of your business.

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    • Open Now ISA Server Professional
    ISA 2004 Standard Edition Server Help and Support

    Progent’s Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can protect your business system from attack by external and internal sources. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many attacks that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through experienced design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help you to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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