Affordable Computer Tech Support from Microsoft and Cisco premier Consultants for Companies in Jackson, MS
By offering professional support whenever you need it, providing specialized knowledge for key business applications, providing innovative services like virtual server hosting, invoicing solely for help you receive, and charging no setup fees or retainers for standard services, Progent helps your company to maximize the competitive value of your It system and minimize support expenses. Progent understands that network protection, reliability, and efficiency are just as important to small businesses as to large corporations but that small companies don't have the leverage to invest heavily in computer technology and in-house support groups. Progent's basic competitive advantage is that no network consulting organization can equal Progent's capability to deliver the IT support your company needs when you require it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations.
Progent can in addition offer access to certified experts to assist your company to design and implement your cloud strategy.
Main IT Areas Serviced by Progent for Jackson, Mississippi Office Networks
As a Microsoft-certified Partner IT service company with a world-class team of Cisco Premier CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent offers urgent assistance and low-cost remote consulting to Jackson, MS businesses for a wide array of computer technologies including:
Service Delivery Options for Jackson, Mississippi Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive activity records, dependable follow-through, and strict expense monitoring across a range of network support delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote computer troubleshooting services.
- On-site Service
Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how and why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Contact Center Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with efficient phone support, remote repair capability, and sufficient technical depth for full escalation. Because smaller companies typically are constrained by tight information technology budgets and can spare scant management attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that business information systems stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, non-stop it system design, server virtualization strategies, plus integration, programming and training for business software including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive software upgrades, longer term projects like business analytics software development and customization, database application programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server to provide small companies with greater levels of availability, protection, and performance than is possible with the type of on-site data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions stay updated, security and performance is continually monitored, and systems are regularly archived and available for full and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and extensibility but that is in addition easy for clients to transfer to a different support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can handle the mixed- platform and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network protection and can help with advanced security programs like SIEM solutions to help enterprises meet industry guidelines and government requirements for network data security and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful set of benefits to clients wishing to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for repairing real-world IT problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size invoices for fast solutions. An additional benefit of granular pricing is that you are less inclined to allow less critical problems to stay unaddressed until they become major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each consultant to every client. The practice of detailing and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small businesses who work with independent service providers or who employ in-house IT staffs gain when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Jackson, Mississippi business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).