Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs were at one time among the most successful products for maintaining location-independent connectivity to email, scheduling, web-based applications, and other critical business information. Progent offers Jacksonville, Florida businesses support from BlackBerry-certified professionals who can assist businesses to maintain their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small business networks has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for businesses of all sizes, effective integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses frequently resort to external consulting professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry-based solutions economically and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's efficient remote support model, gives small companies a budget-friendly solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you track and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, develop custom wireless applications, and ensure that your network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.

Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.

Onsite IT Consulting
Progent locations in Jacksonville Metro Area

City Address Phone Link
Jacksonville 25 N Market Street
Jacksonville, FL 32202
United States
(904) 674-3339 Jacksonville Network Support Services


Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry wireless handsets, providing a single solution for handling key jobs such as device installation, updates, and deactivation and providing a solid foundation for data protection and high availability. BlackBerry BES Server supports transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BlackBerry BES Server provides a variety of data protection options beginning with automatic data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in selecting levels of protection to match the special requirements of your network. Progent's BlackBerry authorized engineers can help you to select advanced security features and activate them remotely. Examples of these wirelessly selectable security settings are:

  • Disable a BlackBerry device
  • Erase information from a lost smartphone
  • Disable Bluetooth functionality
  • Enable internal protection against malware

BlackBerry BES Server also provides flexibility in determining how to prevent mobile users from loading or running unsafe or unauthorized code. Progent can help you to select blocking processes such as:

  • Specify exactly which applications are allowed on the device
  • Block third-party software from using non-volatile storage on the device
  • Select which functions third-party software can use on the device
  • Limit the kinds of access external programs running on the device can establish
  • Block all third-party programs from being loaded or executed on the smartphone

Professional BlackBerry Consulting Support Offered Online from Progent
Progent's authorized BlackBerry support specialists are available remotely to provide expert assistance to companies in the Jacksonville region or throughout Florida. Progent's seasoned online technical support experts have helped IT organizations resolve computer problems and reduce IT service costs in each state in the country and built a large following of satisfied customers. (See Progent's customer testimonials.)

Progent can provide remote assistance for a wide array of issues associated with BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to carry out common support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can also help you to troubleshoot a broad array of issues associated with synchronization, handset recognition, email consistency, web access, mobile connections, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small company IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support expenses low and, by solving problems quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring wireless software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and assist your company to define and implement appropriate security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer offers expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Help from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about consulting assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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    Progent's engineers can provide a variety of technical services to help organizations of all sizes to deploy, manage, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can help create test labs to evaluate Windows 8.1 and develop and implement Windows 8.1 migration projects following leading practices.

  • Support and Integration Windows Server 2008 R2 Windows 2008 R2 Onsite Technical Support
  • Tech Consulting Small Business Small Business Computer Installation

  • ProSight Windows Desktop Management Troubleshooting
    Automated Desktop Monitoring Consultant Services

    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity.

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    Nephilim ransomware hot line Consult

    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to contain the spread of an ongoing ransomware breach. Call 800-462-8800

  • Top Consultant Services VMware Site Recovery Manager and NSX Open Now Consulting Services VMware Site Recovery Manager Migration
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  • Helpdesk Sharing Consultant Services
    Shared Helpdesk Specialists

    Progent's Network Contact Center Outsourcing Services for PC desktop support are designed especially for small organizations who need fast access to a Help Desk Service Center with expert phone support and full escalation capability but who must work within a modest IT budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.

  • Top Ranked Support Cisco Firepower 1000 Series Firewalls Consultants Cisco Firepower 9300 Series Firewalls
  • Top Windows 2012 R2 On-site Support Windows Server 2012 R2 Server Manager Online Support
  • WatchGuard Firebox T25 Firewall Security Consultancies Cybersecurity Consultancies WatchGuard Firebox M590 Firewall

  • Virtual Help Desk Integration Support
    Extended Call Center Information Technology Consulting

    Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and reporting.

  • Windows 2000 Server Computer Consulting Windows 2000 Server Network Consultants
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  • Windows PC Simulation on Apple macOS Consultant Services Open Now Windows Applications on macOS Remote Consulting
  • Windows Server 2016 Virtual Machine Load Balancing Remote Troubleshooting Windows Server 2016 and System Center Consultant Services
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