Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were at one time among the most popular products for maintaining anytime-anywhere connectivity to messaging, calendars, web-based programs, and other critical business data. Progent offers Jacksonville, Florida businesses support from BlackBerry-certified consultants who can help businesses to maintain existing BlackBerry environments or migrate efficiently to a current smartphone platform.

As the complexity of small business networks has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the standard for organizations regardless of size, effective integration and support of BlackBerry solutions has become more difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small organizations often turn to outside consulting firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry environments economically and effectively, doing away with the necessity for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient online service delivery model, gives small businesses an economical alternative for integrating BlackBerry products seamlessly into their information network.

Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, set up streamlined management tools to enable you to track and support BlackBerry smartphones throughout your company, recommend security policies that are right for your business, customize mobile applications, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.

Onsite IT Consulting
Progent locations in Jacksonville Metro Area

City Address Phone Link
Jacksonville 4600 Touchton Rd, #150
Jacksonville, FL 32246
904-674-3339 Jacksonville Network Support Services


BlackBerry Enterprise Server Technical Support
The BlackBerry BES Server gives businesses a centralized and safe source for integrating BlackBerry wireless devices into their email, collaboration, and application infrastructure. BlackBerry Enterprise Server (BES) allows mobile BlackBerry users to access Exchange Server, Lotus Domino, or Groupwise email and to synchronize BlackBerry handsets with PC desktops to ensure data consistency for collaborative programs such a calendars, contact lists, tasks, IM, and custom business software. Due to BlackBerry Enterprise Server integration with Microsoft Exchange Server, users with BlackBerry handsets can have push-based connectivity with Exchange email and to IM-enabled applications via Microsoft Office Communications Server and Microsoft Lync Server support.

BlackBerry BES Server Support Services

Progent's BlackBerry-certified consultants can help you design, configure, and support BlackBerry Enterprise Server so that you maximize the efficiency of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the cost of supporting a mobile workforce.

Professional RIM BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to deliver expert technical help to companies in the Jacksonville area or anywhere in the state of Florida. Progent's experienced remote technical support experts have helped IT organizations solve network issues and reduce IT service costs in every state in the United States and built a large following of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a wide selection of technologies associated with BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and improving mobile security. Major RIM BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, manage Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs analysis, system design, roll-out strategy and implementation, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a mobile wireless solution that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist your organization to determine which administration approach and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software versions, processors and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry expert can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Expert
In order to ask Progent about consulting help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.



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    Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and PSTN telephony. Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and simplify administration via integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is the new release of the product family. Progent can also assist your organization to design and execute an efficient Skype for Business migration.

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    Progentís Wireless Site Survey makes it easy to design and implement a wireless LAN adapted to your facilities, offering your business a wireless solution that has the reception, performance, load-handling capability, Quality of Service, security, and roaming capability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed onsite service.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast creation of a new generation of enterprise-class programs that can provide your company a significant competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET platform.

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    Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to create custom line-of-business programs and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can help you design reports that allow you to analyze your business more effectively, transforming uncooked information into valuable insights into your company and customers.

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    Cisco's wireless VoIP phones are hardened Wi-Fi handsets intended for workers who are on the move within office, warehouse, health-care or other environments where IT management requires user endpoints that provide more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Creating solutions with Cisco's wireless IP phones typically requires that IT teams configure and optimize numerous key pieces of your wireless infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and call management tools. Progent's certified experts offer online and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by providing services that can range from debugging the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes expert online or onsite consulting services for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite technical support to help you to fix critical issues uncovered by SCOM 2012.

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    Progent can provide the support of Microsoft-certified consultants as well as seasoned database application developers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified data security consultants to help your business to assess the likely advantages of SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's lab, design and execute out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS platforms, and configure an efficient and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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    Progent's Microsoft-certified experts offer network support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progentís support professionals can show you how to design, integrate, maintain and manage the entire suite of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    Progent's Cisco-Certified network management engineers can help you to run Cisco's network management utilities alongside a selection of powerful third-party applications to build a complete network management solution to keep your environment operating reliably, conserve expensive resources, protect your data, recover rapidly from device failure or malicious attacks, and enable you to add or repurpose network resources intelligently and economically as your business evolves.

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    Besides offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Dynamics AX (Axapta), Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade support, and 1-on-1 or group online training tailored to address your specific requirements. Progent's experts also can help you integrate and support a secure, robust network foundation to support your ERP, MRP and accounting solutions.

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    Progent's Microsoft-certified consultants can provide in-depth support in implementing, using and troubleshooting any edition of Microsoft Project Server and can deliver a wide variety of affordable online support services based on proven best practices to help organizations of all sizes to receive all the benefits of this leading platform. Services offered by Progent include solution planning, installation and upgrades, strategies for safe collaboration among onsite and offsite users, network optimization, and customized online training classes.

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    Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your business.

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    Progent provides three essential kinds of Contact Center support : Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts gives your clients convenient access to a reliable technical group with years of experience providing phone support and online troubleshooting for networks based on Microsoft products. Progent's focus is on earning the support Helpdesk a positive reputation as a solid contributor to company performance. Progent's target is to resolve rather than simply record problems.

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    If you are a network engineer with technical support expertise, joining Progent and helping our customers will enhance your abilities via collaboration with Progent's staff of mutually supportive, world-class consultants. Progent's focus on providing IT expertise and computer support to small and midsize companies will give you the opportunity to work closely with business leaders and contribute tangibly to the success of exciting companies. In addition, Our virtual office network provides the most advanced tools for remote service and wireless access to help you to come up with speedy solutions when you troubleshoot business-critical problems.

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