Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Jacksonville
ProgentProgentís consulting support for IT service firms in Jacksonville Florida enables your company to provide your clients Progent's consulting and Help Desk support using your brand as a seamless supplement to your in-house network services team. This can help you grow your revenue, expand your service catalog, create happy customers, and increase your profits.

Progentís nationwide roster of network infrastructure engineers, desktop support specialists, IT administrators, and data security professionals have acted as seamless expansions to the support groups of some of the country's largest IT support businesses. Progentís range of expertise allows you to widen the capabilities of your IT support business, and Progentís transparency lets you promote and preserve your branding.

Progent is an IT consulting company with two decades of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT support company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for network service providers features transparent resale to your clients of professional IT services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also a hassle to set up and maintain. Small or niche IT support firms rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT support firms an affordable way to retain their custom branding while delivering their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metros is available throughout the country at additional cost.
  • You retain complete control of your customers and billing.
  • Your clients enter requests through your custom branded web portal, a toll-free phone number, or by directing a request to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can grow your staff and core IT skills steadily without having to say no to opportunities due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, responding to your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all services performed are fully documented. This enables support group to shift service assignments to internal consultants when you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can easily and affordably take on more opportunities beyond your core areas of excellence and serve additional territories without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by offering more solutions to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Fast Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Support Experts: For two decades, Progent has delivered remote IT support from Call Center services to advanced consulting. Efficient online service cuts costs and produces quick results.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Jacksonville, Florida Companies
Progent's seasoned roster of certified consultants and technical experts offers Jacksonville, Florida businesses a wide range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Jacksonville, Florida
To learn additional information about Progent's consulting program for network service organizations in Jacksonville, Florida, call 1-800-993-9400 or see Contact Progent.