Jacksonville Consulting Expertise for IT Support Organizations
Short-Term IT Support Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Jacksonville
Progent’s consulting support for network service firms in Jacksonville Florida allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless supplement to your in-house IT services team. This can help you grow your revenue, expand your service portfolio, create happy customers, and improve your bottom line.
Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the world’s largest IT support firms. Progent’s range of technical knowledge allows you to broaden the scope of your IT service practice, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is a network consulting firm with 20 years of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your clients of professional services. Progent bills you directly and performs under your instructions to deliver your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an effective Help Desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also a hassle to set up and manage. Smaller IT service providers rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to keep their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard support times are 5am to 7pm PST, five days a week.
- Extended support is offered at additional cost.
- Optional onsite service in larger metro areas is available across the US at additional cost.
- You retain complete control of your customers and billing.
- Your clients enter service requests by means of your own branded Internet portal, a toll-free number, or by directing an email to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a sole source for virtually all technical expertise your clients may need. You can build your staff and strategic IT skills at your own pace without being forced to decline opportunities due to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a transparent extension of your internal IT service team, responding to your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Documentation: Progent uses an advanced reporting system to ensure that all IT services delivered are fully described. This enables support group to shift service responsibilities to in-house personnel when you have enough people and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities beyond your main fields of expertise and open new territories without assuming the risks involved with increasing your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network service provider by delivering more solutions to more customers under your own brand.
- Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for growing your IT support operations.
- Rapid Escalation: With a large roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
- Online Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk support to advanced consulting. Effective online support cuts costs and produces fast solutions.
- Advanced Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Jacksonville, Florida Organizations
Progent's veteran roster of certified engineers can deliver Jacksonville, Florida organizations a wide array of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- AD Integration
- Office 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Support
- Teleworker Support
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Integration
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Automation
- Windows Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Management
- iPhone Integration
- Google Android Phone Management
- Ransomware Recovery
- Backup/Restore Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Program for IT Service Organizations in Jacksonville, Florida For additional details about Progent's consulting program for IT service firms in Jacksonville, Florida, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Microsoft Immediate Staffing Services IT Consultants
Microsoft and Cisco Authorized Expert On Demand IT Staffing Specialists
Progent's short-term IT staffing services enable you to meet the need for IT support personnel without incurring the costs and hassle that come with identifying and recruiting experienced technical workers and without increasing your permanent workforce.
Technical Support Services Support Desk Sharing
Extended Service Desk IT Consultants
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Help Desk services are offered at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Dynamics GP Power BI Consulting Services
24 Hour Remote Support Services Dynamics GP
Progent’s Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP. Dynamics GP is a financial and business analysis solution based, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and integrate, and with its modular design you can license only the functions you currently need, with the ability to expand clients and increase functionality when necessary. Progent’s Microsoft Dynamics GP consulting engineers can help you deploy, configure and administer the current release of Dynamics GP or migrate efficiently from an earlier release.
24x7 SIP Trunks Support
CUCM and SIP Professionals
Progent's Cisco CCIE-certified SIP infrastructure experts can help you to plan, deploy, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide cost-effective online or on-premises support to help you to migrate efficiently to a productive communications network that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.
MySQL RDBMS Development Firms
MySQL migration Specialists
Progent can provide affordable online access to an Oracle MySQL RDBMS administrator or application programmer and can help businesses of any size to integrate and maintain MySQL in a robust IT infrastructure that provides high levels of performance, scalability, and protection. Progent also has experience assisting businesses port applications from an Oracle environment to MySQL.
Aironet 802.11ac AP Migration Integration
Aironet Wireless Access Point Online Troubleshooting
Progent's Cisco CCIE-certified wireless network consultants offer online or onsite configuration and debugging support to help you to design, implement, upgrade, optimize, administer and debug Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most appropriate selection, placement and setup of Aironet wireless access points to work with your specific office design, construction, and expected network traffic.
24-7 QuickBooks Pro Consulting
24/7 Microsoft Dynamics Business Central Applications Consulting
Progent can provide you with programmers who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to meet your specific business requirements. Progent’s Microsoft-certified consultants offer experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce integration services for safe, corporate-wide information sharing as well as integration with Customer Relationship Management programs.
Cisco CUBE and ASR Routers Technology Consulting Services
24x7 Cisco CUBE and ASR Routers Online Consulting
Progent's Cisco-certified SIP integration experts can assist you to design, deploy, maintain, debug and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-connected SIP trunks and offer cost-effective remote or onsite support to assist companies to migrate efficiently to an advanced communications environment that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business or Lync for connectivity to a SIP PSTN trunk.
SharePoint 2013 Workflow Manager Online Help
Computer Consultant SharePoint 2013 Migration
Progent has been delivering SharePoint consulting services since the initial product was released more than a decade ago, and Progent has the breadth and depth of IT knowledge to assist businesses of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the right version of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can assist in specific tasks related to your SharePoint 2013 migration.
Specialists Microsoft Exchange 2007
Exchange Server 2007 Online Consulting
Progent's Microsoft certified support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that avoids network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent has the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
SQL Server 2012 Performance Tuning On-site Technical Support
SQL Server 2012 Migration Consultant Services
Progent can provide the support of certified consultants and seasoned software programmers, DBAs, project managers, Cisco-certified network engineers, business continuity specialists, and security professionals to assist your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, set up test environments at your site or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other database solutions, and define a cost-effective and safe IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
Integration Services Citrix VHD desktops
Configuration Citrix HDX
For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop solution that improves the strategic value of your information system; integrate XenDesktop technology with your servers, user devices, and peripherals; upgrade your older desktop virtualization software to current releases of XenDesktop; and provide comprehensive online troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to manage XenDesktop effectively.
Solaris with Windows Consulting Services
24 Hour Solaris with Windows Specialist
Progent can help your company to plan and execute a smooth transition from a UNIX-based IT environment to a network based on MS Windows and capable of supporting Microsoft's popular office productivity products, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application experts can assist you to guard your data and minimize productivity disruption by developing an efficient migration strategy that preserves your existing investments in UNIX application and technology. UNIX-to-Windows migration support services offered by Progent include analysis of existing infrastructure, migration strategy and validation, Exchange migration services, data and application transition, and processor and storage migration and economization.
Microsoft Azure hybrid cloud integration Professional
Microsoft Azure firewall configuration Development Group
Progent can help businesses of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and also to manage iPhones and iPads and Google Android smartphones and tablets.
SQL Server 2008 On-site Technical Support
Support and Help Microsoft SQL 2008 Server
Microsoft SQL Server 2008 offers indispensable, familiar tools to IT professionals as well as to information workers, lessening the complexity of designing, deploying, managing, and accessing company data and analytical programs on platforms ranging from handheld devices to corporate information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and broad knowledge in planning and deploying data-driven, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
802.11x Wireless Support and Integration
Immediate CCIE Certified Aironet Technical Support Services
Progent's Cisco-certified Wi-Fi integration experts can assist organizations to configure, administer, and debug Cisco wireless devices such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
On-site Support SCCM 2016 Migration
24 Hour Specialist SCCM 2016 and Exchange 2016
System Center Configuration Manager 2016 automates application and device deployment and updating, streamlines security and compliance settings control, keeps track of network assets, guards against company data leakage, provides health monitoring, enables secure self service, and delivers a single point of control for administering mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can assist businesses of any size with any facet of planning, installing, using and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.
CCDP Expert Certified Meraki Wi-Fi 6 Access Point Upgrade Computer Engineer
Meraki Outdoor Wi-Fi Access Point Consulting Services
Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support to assist businesses of all sizes to plan, install, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that provides the same access, responsiveness, security, manageability and availability for wired and wireless users irrespective of their mobility or computing device.
ISA Server Online Support
24/7 Microsoft Proxy Server IT Consulting
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small company plan and implement a configuration of ISA Server 2004 that supports your information security needs without limiting your network.
Meraki On-site Support
Configuration wireless IP phone security
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to deploy, administer, and debug Cisco wireless products such as Cisco's Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.
Network Infrastructure Health Review Specialist
Active Directory Cleanup Specialist
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner and safer AD implementation. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime.
Windows Server 2000 Migration Consultants
Microsoft Windows 2000 Consulting Services
Progent's certified Windows 2000 consulting staff can help you optimize the capability of your existing Windows 2K Servers and can streamline network management, offer tech support and troubleshooting, and strengthen security. Progent can also show you how to create, rationalize, and implement a strategy to upgrade from Windows Server 2000 to Windows 2003 Server. Progent is experienced in designing pilot programs to eliminate the technical risk associated with moving to Windows 2003 Server by identifying possible hardware and software compatibility problems.
Amazon MWS programming Reporting
Design Amazon MWS integration
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.
Email Guard Data Loss Prevention Technology Professional
ProSight Email Directory Harvest Protection Engineers
Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter.
ISP Selection Professional
Specialist Metro Ethernet
Progent offers access to the affordable support of remote Internet connectivity experts to assist your organization to assess or update your Internet services so your Internet access solution meets your business needs. Services available from Progent's engineers include assessment of your existing bandwidth use, vendor and plan analysis and ordering, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Provisioning can include optimizing current routers and deploying additional ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures.
24/7 Microsoft Exchange 2019 Online Help
Support Outsourcing Exchange 2019 SharePoint Integration
Progent can help your organization in any phase of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and setting up Outlook.
