Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Jacksonville
ProgentProgent's consulting services for network service organizations in Jacksonville Florida enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent augmentation of your regular IT services team. These services can help you grow your client base, expand your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide roster of network experts, PC support technicians, IT admins, and data security professionals have worked as seamless expansions to the support groups of some of the world's largest IT service firms. Progent's range of expertise allows you to broaden the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is a network support company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any private computer services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but also challenging to configure and maintain. Small or niche IT support firms do not have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their custom branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to increase your support volume, the range of technical issues your business can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in larger metros is offered across the US at additional cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit incident reports via your custom branded Internet portal, an 800 number, or by sending a request to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to become a sole source for practically all IT expertise your customers may need. You can grow your team and core in-house competencies steadily without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, under your coordination, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an advanced service documentation platform to ensure that all services delivered are fully documented. This makes it easy for you to shift service responsibilities to internal personnel when you have sufficient people and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and affordably accept additional opportunities beyond your main areas of excellence and open new geographies without exposure to the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
  • Add to Your Services Catalog: Progent offers top-tier expertise in a wide range of technologies and can be a reliable resource for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
  • Remote Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Effective online support cuts costs while delivering fast results.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Jacksonville, Florida Businesses
Progent's seasoned roster of certified engineers can provide Jacksonville, Florida businesses a broad range of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Jacksonville, Florida
To learn more details about Progent's reseller support for network service organizations in Jacksonville, Florida, call 1-800-993-9400 or visit Contact Progent.