Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Jacksonville
Progent's consulting services for network service firms in Jacksonville Florida allows you to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your in-house network support team. This can help you add to your revenue, fill out your service offerings, create happy customers, and improve your profits.
Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have acted as seamless expansions to the support staffs of some of the world's largest IT service firms. Progent's range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT consulting company with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support companies do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to retain their custom branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support companies include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business owing to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Jacksonville, Florida Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Jacksonville, Florida companies a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Learn More About Progent's Reseller Support for IT Service Organizations in Jacksonville, Florida To learn additional details about Progent's reseller support for network service firms in Jacksonville, Florida, call 1-800-993-9400 or visit Contact Progent.