Jacksonville Consulting Services for Network Support Providers
Seamless Short-Term IT Support Help
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Jacksonville
Progent's consulting services for network service firms in Jacksonville Florida allows you to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your in-house network support team. This can help you add to your revenue, fill out your service offerings, create happy customers, and improve your profits.
Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have acted as seamless expansions to the support staffs of some of the world's largest IT service firms. Progent's range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT consulting company with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support companies do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to retain their custom branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional onsite support in larger metros is available throughout the US at extra cost.
- You have full control of your clients and billing.
- Your customers enter service requests through your own branded Internet portal, an 800 phone number, or by directing a message to your dedicated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business owing to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a transparent supplement to your in-house support team, under your direction, and bills you instead of your client.
- Granular Billing: Progent bills on a per-minute basis to minimize expenses.
- Extensive Reporting: Progent utilizes an enterprise-class service reporting system to make sure all IT services performed are thoroughly documented. This enables you to shift service responsibilities to internal personnel when you have enough staff and relevant skill sets.
- Safely Expand Your Service Business: You can quickly and efficiently take on additional opportunities outside your main areas of excellence and serve new territories without assuming the risks involved with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more customers using your own brand.
- Add to Your Services Catalog: Progent can provide world-class support in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
- Fast Escalation: Thanks to a large roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Make Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from your competitors.
- Online Technical Support Experts: For two decades, Progent has delivered online network support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs and produces fast solutions.
- Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Jacksonville, Florida Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Jacksonville, Florida companies a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and MS Entra Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Technical Support
- Telecommuter Support Services
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Integration
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Management
- Fast, Low-cost .NET Application Development.
- Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- iPhone Integration
- Google Android Phone Support
- Ransomware Defense/Recovery
- Data Backup/Recovery Consulting
- Cisco VoIP Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Support for IT Service Organizations in Jacksonville, Florida To learn additional details about Progent's reseller support for network service firms in Jacksonville, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
IT Consultant Jabber IM and Presence Service
Jabber and Exchange Online On-site Technical Support
Progent's Cisco Jabber consultants offer online or on-premises expertise to help businesses of any size to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for all the technologies that make up building an end-to-end Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX systems, business continuity, and other components of a modern collaboration solution.
Onsite Technical Support Windows Server 2019 Windows Defender ATP
Windows Server 2019 and SCVMM Technology Consulting Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.
Identity Verification Technology Consulting
Duo Zero Trust Security Online Troubleshooting
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices.
Desktop Technology Support Outsourcing Services
Security Consulting Companies Desktop Technology
Progent can deliver a wide array of cost-effective consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows, Apple macOS and OS X, or various versions of Linux. Progent can provide onsite or online technical support for single machines or laptops or work with you to design and carry out a company-wide migration to new or revised OS platforms and business applications. Progent can also supply engineers and technical workers to help your company to prepare for and implement a site relocation or merger designed to cause the least possible interruption to your business.
NinjaOne Desktop Monitoring Integration
ProSight NinjaOne RMM Remote Server Monitoring Support
ProSight LAN Watch is Progent's server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your business.
Professionals Locky ransomware protection and recovery
ransomware vulnerability report Specialist
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block ransomware or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that minimizes your vulnerability to ransomware and meets your company's needs.
Network Security Auditor WatchGuard Firebox M390 Firewall
WatchGuard Firebox M390 Firewall Network Security Auditing
Progent offers support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall appliance that fits your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Consult ProSight password management
network asset documentation management Consultant Services
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it.
Internal Cybersecurity Inventory Consultants
Web Application Security Evaluation Technology Professional
Progent offers special network security service bundles intended to provide larger enterprises a professional and comprehensive security audit from a team of premier security consultants. All Progent's security evaluation bundles incorporate a suite of procedures like network scans from inside and from outside the network security perimeter, expert interpretation of scan results by certified security engineers, production of a paper explaining the results, plus an interactive high-level executive summary and an extensive live review for in-house network managers.
24/7 Information Technology Consulting Cisco VoIP Phones and Unified CM
SIP Infrastructure Technology Consulting Services
Progent's Cisco CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Consult Network infrastructure patch management
Emergency iOS patch management Professionals
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, such as printers and scanners, network infrastructure appliances such as routers and wireless APs, and IoT devices such as alarms and health monitors.
SCVMM 2012 and VMware Remote Consulting
SCVMM 2012 and VMware Technical Support
Progent's Microsoft-certified consultants can assist organizations of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help your business to upgrade from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to enhance and repair your existing SCVMM 2012 environment to make sure you realize maximum return on investment.
Online Photoshop Training Software Consultants
Engineers Microsoft Office 365 Webinar
Progent offers customized online training for a range of client applications and operating systems such as Office and Microsoft 365 Excel, Word, Publisher and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training provides the benefits of conventional in-person seminars, such as immediate interaction between students and teachers, but avoids the expenses of travel and the hassle of attempting to synchronize the schedules of multiple workers. Available to individuals or groups of all sizes, Progent's live online training permits the trainer to conduct the seminar from an online office while the clients can be dispersed across an office or all over the country. Live online instruction deploys powerful learning aids such as broadcast white boards, real-time questions, and collaborative applications. Classes can be short and personalized to specialized subjects or extended in time and broader in coverage.
Google Cloud integration Consulting Services
Google Cloud Kubernetes Consultants
Progent offers cost-effective remote and onsite consulting to help companies to move any portion of their critical IT resources to Google Cloud Platform services. This can save time and hardware costs and enable the use of Google's cutting edge machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design and review, testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security.
iPhone and Lync integration Remote Support Services
Support and Help iPhone and Power BI integration
Progent offers affordable online assistance to assist your business to plan, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past occasional technical bottlenecks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a resilient, protected and scalable network infrastructure that aligns with your mode of computing. Progent also offers online or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the strategic value of your information network.
Remote Support Microsoft Financial Software
Immediate Remote Troubleshooting Microsoft Dynamics GP
Dynamics GP/Great Plains allows you to expand and manage your business better by offering deep availability of decision-driving information and a fast return on investment. Dynamics GP/Great Plains confers major productivity benefits including its ability to expand the reach of your organization, handle your financials, computerize financial operations, unify procedures throughout your company, improve inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and increase cash flow. Progent can show you how to set up and maintain a robust, secure server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to help you derive the full advantages of your Microsoft Dynamics GP/Great Plains software.
Mandrake Linux Professional
Gentoo Linux Specialist
Progent's Linux support experts offer small and mid-size businesses and software developers help with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Check Point 5000 Firewalls Compliance Audit
Check Point Series 80 Security Consultant
Progent's Check Point experts can show you how to choose and deploy Check Point Software Firewall and VPN software and appliances powered by Check Point's security platform to provide an affordable and effective security defense for your information network. Progent can also show you how to configure other Check Point technologies such as ZoneAlarm and Check Point Power-1 firewalls with security solutions from other vendors and provide a central source for on-going technical support, maintenance, training, and design expertise.
Tech Expert New Mexico
Cisco Certified Expert Indiana Integration Specialist
Progent's Technical Response Center (TRC) provides low-cost national after-hours remote troubleshooting for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals offer 24x7 telephone help and remote secure computer access to troubleshoot and resolve technical problems quickly and economically.
Microsoft Teams VoIP Engineer
Microsoft Teams and Azure Active Directory Consulting
Progent can assist you to design a migration to Microsoft Teams from Skype for Business and configure, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Microsoft Certified Expert Consultant Services Solaris with Windows
Windows, UNIX, Solaris Information Technology Consulting
If your business computer system combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can help you to integrate your servers into a cohesive network that allows all your operating systems to coexist for simple administration, seamless dataflow, high dependability, enhanced performance, and strong security. Progent's UNIX/Linux/Solaris and MS Windows integration support services feature IT architecture integration and support, support for Windows services for UNIX, online server monitoring and management, remote network help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
Cisco IP phones IT Consulting
Video Conferencing Specialists
Progent's Cisco certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Microsoft Exchange Server 2016 Upgrade Planning IT Consultant
Microsoft Exchange 2016 Upgrade Technical Support
Progent can help you in any and all facets of your migration to Exchange Server 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Catalyst 6800 Switch Technology Consulting
Catalyst 2900 Switch IT Consulting
Progent's Cisco-certified CCIE networking consultants can assist organization to configure, manage, upgrade, optimize and debug Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and migrate smoothly from outdated switches to modern devices.
Troubleshooting Hornetsecurity Altaro 365 Total SharePoint Backup
Technical Support Services Altaro 365 Total Backup
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
MS CRM Network Consulting
Customer Relationship Management Online Help
Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture positive client relationships. Integrated Sales and Customer Service modules allow in-house staff to share data to help promote sales success and deliver consistent, effective customer service. Progent can configure the most sensible server and communications infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer support databases.
MCSE Expert Certified Windows Server 2019 Hybrid Integration Consultant Services
Windows Server 2019 Hybrid Integration Technical Consultant
Progent's certified Windows Server 2019 experts can assist your company to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Wireless Internet Support and Integration
Cisco wireless Integration Support
Progent's Wireless Consulting Services provide a fast, economical option for companies of any size to integrate, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
24 Hour Apple OS X Consulting
Macintosh OS X Consulting Services
Progent's experts can provide Mac users a range of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and email expertise, security services, and one-on-one training. Progent can help clients to migrate to macOS from OS X or other earlier editions of Mac OS X and Progent can offer expertise with Apple Mac applications. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad management, or migrating to iCloud services. For computer environments built exclusively on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of designing, integrating and maintaining a network infrastructure that is reliable, safe, efficient and able to achieve your organization's objectives.
Online Help Microsoft 365
Microsoft 365 Power BI Integration Online Support Services
Progent can assist you to understand the many subscription plans offered with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent supports multi-vendor environments that include Windows, macOS, and Linux software. Progent can also help you to create and maintain hybrid ecosystems that transparently integrate local and cloud products and services.
CCDP Certified Cisco Virtual Private Network Consulting
Cisco RADIUS Security Configuration
Cisco's security and offsite access technology for small companies provide a complete line of easy-to-administer security products to help protect your local and remote information system. Cisco's VPN line includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP qualifications who are able to help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align most closely with your business goals.
Online Troubleshooting Expertise for IT Service Providers
Online Help Consulting for Service Firms
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology engineers under your own brand as a seamless arm of your network consulting staff.
After Hours Knowledge Transfer Support
IT Training Integration Services
Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small companies who work with trusted independent consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Cybersecurity Consultancies Juniper SSG140 Router
Juniper SSG5 Router Consultants
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
System Center 2012 Data Protection Manager Integration
SCDPM 2012 Computer Consulting
Progent's Microsoft-certified consultants can provide remote or onsite expertise to assist organizations of any size to design, implement, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier releases of Data Protection Manager or from a different backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent offers occasional support for resolving particularly challenging problems, or full project management support. Progent's consultants can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Comprehensive Event Management Computer Consultant
Operations Manager Specialist
Progent offers a variety of IT support packages for small organizations. These IT outsourcing and network monitoring services are based on the proactive problem handling capabilities of Microsoft System Center Operations Manager 2007, a next-generation network and IT management product that tracks the availability, throughput, and security of your network and isolates incipient troubles before they can disrupt your network. With Progent's economically priced IT support programs, small businesses can choose a simple co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.
Small Business IT Outsourcing Services Sun Certified Network Administrator in Solaris
Urgent Tech Consultant CISM
Progent offers clients the services of engineers who have earned some of the IT industry's most prestigious certifications. Progent believes that customers deserve to know that their IT service consultants have formal training plus broad real-world experience so that Progent's clients can engage Progent's support with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts brings priority for substantially superior vendor support than is available to non-certified consultants, allowing Progent to deliver clients a better class of computer support. In addition, recognized certifications such as CISM or CISSP for network security can help corporate clients to demonstrate compliance with regulatory demands by engaging the assistance of recognized IT experts.
Virtual Helpdesk Network Consulting
Cisco Experts Co-managed Call Center Consultant
Progent's Network Call Center Outsourcing Support Services for PC desktop technical support are intended specifically for small organizations who require fast access to a Help Desk Service Center with expert telephone support and full escalation capability but who have to work within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, System Assessment, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Applications Selection and Integration.
Dynamics GP System Upgrade Consulting Akron
Consult Dynamics GP Upgrade Planning Akron, Summit County
Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for more than two decades and Progent has delivered integration, software development, education, and troubleshooting since the platform's original release. Progent offers in-depth expertise for upgrading out of date Dynamics GP ERP systems. Progent can assist your business to plan, pilot, and implement an efficient upgrade from a a legacy release of GP to the current edition of Microsoft Dynamics GP.
Immediate Building to Building Wireless Case Study
Wireless Integration Case Study
Progent delivered a wireless integration solution that enabled a school to increase productivity and avoid the recurring expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for connecting remote sites up to 2.5 miles apart and can reach even longer distances. This wireless alternative offered improved performance and reliability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered protection against local interference.
