Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Jacksonville
Progent’s consulting support for IT service firms in Jacksonville Florida enables your company to provide your clients Progent's consulting and Help Desk support using your brand as a seamless supplement to your in-house network services team. This can help you grow your revenue, expand your service catalog, create happy customers, and increase your profits.
Progent’s nationwide roster of network infrastructure engineers, desktop support specialists, IT administrators, and data security professionals have acted as seamless expansions to the support groups of some of the country's largest IT support businesses. Progent’s range of expertise allows you to widen the capabilities of your IT support business, and Progent’s transparency lets you promote and preserve your branding.
Progent is an IT consulting company with two decades of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT support company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Using Progent's Services With Your Branding
Progent's reseller program for network service providers features transparent resale to your clients of professional IT services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also a hassle to set up and maintain. Small or niche IT support firms rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT support firms an affordable way to retain their custom branding while delivering their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT support firms include:
Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can grow your staff and core IT skills steadily without having to say no to opportunities due to a lack of expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Jacksonville, Florida Companies
Progent's seasoned roster of certified consultants and technical experts offers Jacksonville, Florida businesses a wide range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Find Out More Details About Progent's Reseller Program for IT Service Firms in Jacksonville, Florida To learn additional information about Progent's consulting program for network service organizations in Jacksonville, Florida, call 1-800-993-9400 or see Contact Progent.