Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Jacksonville
ProgentProgent's consulting services for network service firms in Jacksonville Florida allows you to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your in-house network support team. This can help you add to your revenue, fill out your service offerings, create happy customers, and improve your profits.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have acted as seamless expansions to the support staffs of some of the world's largest IT service firms. Progent's range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT consulting company with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support companies do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to retain their custom branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers enter service requests through your own branded Internet portal, an 800 phone number, or by directing a message to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details about Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business owing to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support team, under your direction, and bills you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class service reporting system to make sure all IT services performed are thoroughly documented. This enables you to shift service responsibilities to internal personnel when you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on additional opportunities outside your main areas of excellence and serve new territories without assuming the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide world-class support in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
  • Fast Escalation: Thanks to a large roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs and produces fast solutions.
  • Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Jacksonville, Florida Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Jacksonville, Florida companies a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Support for IT Service Organizations in Jacksonville, Florida
To learn additional details about Progent's reseller support for network service firms in Jacksonville, Florida, call 1-800-993-9400 or visit Contact Progent.