In addition to offering rapid contact with top-tier IT consultants and subject matter experts (SMEs) to assist Jacksonville, Florida businesses to resolve discrete technical issues or strategic projects, Progent offers short-term staff augmentation to deal with more broadly defined assistance like PC support, network management, and Help Desk call center services. Temporary staffing can help businesses to respond to expected or unplanned surges in the need for IT services, which may result from situations such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new regulations. Short-term IT staff augmentation can also cover voids resulting from the loss of in-house IT personnel because of vacations, health issues, termination, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services give businesses the ability to respond to surges in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable IT help and without the burden of adding to your full-time head count.

Key features of Progent's temporary staffing services include:

  • Rapid availability of proven IT professionals
  • Easy engagement, termination, and resumption of services
  • Seamless extension of your in-house IT team
  • Comprehensive documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Strong relationship with a world-class, full-service resource for IT support
Progent's Co-managed Help Desk Call Center Program
Progent's co-managed Help Desk program is a proven on-going staff augmentation alternative that enables IT organizations to share the work of Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of IT support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk program is a joint support solution powered by the industry's leading shared professional services platform for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background providing remote and on-premises network expertise for businesses across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Jacksonville, Florida Businesses
Progent's nationwide team of certified consultants offers Jacksonville, Florida companies a wide array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term IT Staffing for Jacksonville, Florida Companies
To learn more about Progent's temporary supplemental staffing services for Jacksonville, Florida companies, call 800-993-9400 or visit Contact Progent.