Besides offering rapid contact with high-level IT professionals and subject matter experts (SBEs) to assist Jacksonville, Florida companies to resolve discrete IT problems or longer-term projects, Progent offers temporary staffing to deal with more generalized assistance like PC help, network management, and Call Center response. Temporary staffing can help businesses to deal with expected or unplanned surges in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Short-term IT staff augmentation can also fill voids caused by the absence of in-house staff members because of vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services give organizations the versatility to react to surges in requirements for IT services without being saddled with the expense and hassle that come with reviewing and hiring professional technical personnel and without the risk of increasing your full-time staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to proven network professionals
- Simple initiation, cessation, and resumption of services
- Transparent extension of your full-time IT staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Strong working relationship with a world-class, full-service resource for IT expertise
Progent's shared Help Desk Call Center service is a proven flexible staff expansion option that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's nationwide pool of IT support specialists. Working as a seamless extension of your in-house Call Center, Progent's shared Call Center program is a collaborative support solution powered by the industry's leading shared PSA tool for streamlining, service calls, ticketing, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for businesses across the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Jacksonville, Florida Companies
Progent's veteran team of certified consultants and technical experts can deliver Jacksonville, Florida companies a wide range of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staffing Services for Jacksonville, Florida Companies
To find out more details about Progent's short-term supplemental staffing services for Jacksonville, Florida businesses, call 800-993-9400 or visit Contact Progent.