In addition to providing rapid contact with top-tier network professionals and subject matter experts to assist Jacksonville, Florida companies to resolve specific IT issues or longer-term projects, Progent can provide temporary supplemental staffing to deal with more broadly defined assistance like PC help, network administration, and Call Center response. On-demand staffing makes it possible for businesses to deal with anticipated or unplanned surges in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also cover gaps left by the loss of full-time staff members because of vacations, illness, termination, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary supplemental staffing services offer organizations the flexibility to react to increases in requirements for IT personnel without being saddled with the costs and delays that come with vetting and recruiting appropriate technical help and without the risk of increasing your full-time head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of proven IT pros
- Easy initiation, termination, and resumption of services
- Seamless extension of your in-house IT staff
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Close working relationship with a world-class, full-spectrum source for network support
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion option that enables IT groups to share the work of Call Center support transparently between their internal IT staff and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service alternative powered by the leading shared PSA tool for streamlining, service calls, ticketing, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT expertise for organizations throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Jacksonville, Florida Businesses
Progent's nationwide team of certified consultants offers Jacksonville, Florida businesses a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Jacksonville, Florida Companies
To learn more about Progent's short-term staff augmentation services for Jacksonville, Florida businesses, call 800-993-9400 or visit Contact Progent.