Besides providing fast access to guidance from high-level IT professionals and subject matter experts (SBEs) to assist Jacksonville, Florida organizations to resolve specific IT issues or longer-term projects, Progent offers short-term supplemental staffing to deliver more generalized assistance such as desktop support, network administration, and Help Desk services. Short-term staffing can help organizations to respond to planned or surprise increases in the need for network personnel, which may result from situations such as mergers and acquisitions, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill voids caused by the loss of full-time IT personnel due to vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services offer organizations the versatility to react to increases in requirements for IT services without dealing with the costs and hassle associated with identifying and hiring professional technical personnel and without the burden of increasing your permanent staff size.
Important features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Service
- Rapid availability of reliable network pros
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your full-time IT staff
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Close relationship with a top-level, full-service source for network support
Progent's shared Help Desk Call Center program is a specialized on-going staff augmentation option that enables IT groups to share the work of Call Center support transparently between their in-house network personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service solution based on by the industry's leading group professional services tool for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT expertise for businesses throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Jacksonville, Florida Companies
Progent's nationwide roster of certified consultants and technical experts offers Jacksonville, Florida organizations a wide array of online technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term IT Staffing for Jacksonville, Florida Businesses
To learn more details about Progent's temporary staff augmentation services for Jacksonville, Florida companies, call 800-993-9400 or visit Contact Progent.