Fast and Affordable Online Troubleshooting for Jacksonville Information Networks
Fast Online Support for Jacksonville NetworksFor businesses in Jacksonville or anywhere in Florida, Progent provides online support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISA and CISM-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast repairs somehow end up as big tabs. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes which promote the maximum degree of efficiency for online help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to connect to your company's system without violating system security.

Progent's powerful technical support reporting system keeps extensive records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance delivered to every Progent customer by any engineer. This archive of issues and fixes is stored as a readily retrievable proprietary database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with important vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's online service experts are able to arrive at optimal resolutions quickly.

Remote support provided by Progent to customers in Jacksonville and throughout the state of Florida include:

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who want fast access to an effective Help Desk with professional phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk or revamping your established organization, selecting or enhancing Help Desk Call Center software to meet the special demands of your business, or adding occasional online staff to work with your in-house Call Center group to deal with demanding situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology experts gives your clients in Jacksonville or anywhere in the state of Florida instant assistance from a dependable support group with extensive experience offering phone consulting and online repair service for IT systems based on Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to company success, and Progent's goal is to fix and not merely report IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff can supply phone-based professional engineering support and training in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, MS Office Project, MS Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive and automated. By detecting potential problems before they grow into network outages, system monitoring can avoid inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows networks, or networks that incorporate multiple platforms.
How Your Jacksonville Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Jacksonville or anywhere in the state of Florida, Progent's phone-based computer support specialists are ready to provide expert and affordable system support whenever your business requires it. More than a decade of providing remote tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Jacksonville organization works with a regular independent support technician or employs an in-house IT staff that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or especially complex integration projects.

Features of Progent's Online Network Services for Jacksonville
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer businesses in Jacksonville or anywhere in the state of Florida the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's experts can provide your company world class IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

  • Fast Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Jacksonville and is also ideal for networks in more remote areas of Florida that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the use of a broad array of Microsoft support tools, technical information, and continuing training.

  • Per Minute Rates to Reduce Costs
    Progent offers online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for online support and requires no monthly subscription fee for services delivered during normal working hours. This saves you from facing big invoices for simple repairs.

  • Access to Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent can provide access to authorized specialists who have experience in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic support services consist of technology integration, MS Exchange consulting, network security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support in specific application areas. Help available from the Application Experts staff includes:
    Microsoft Dynamics GP Support and Customization
    Microsoft Project and Project Online Support
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Design and Microsoft SQL Server 2014 Software Development and Troubleshooting
    Oracle Management Support and Application Development
    MySQL Management and Application Design
    Apple Mac Integration
    Amazon Marketplace Web Service Programming

    By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your business.

  • Sophisticated Online Access Software
    Secure online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise require a costly onsite visit. State-of-the-art remote access tools and experienced engineers together enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite support and automated system monitoring.

  • Support for Popular VPN Gateways
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.

  • 24-hour Service for High Network Uptime
    For businesses with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are intended especially for budget-conscious businesses whose workers need immediate access to a Help Desk service with expert phone support and full escalation capability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers world-class expertise for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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