Immediate Remote Support for Jacksonville Florida IT Networks
For businesses in Jacksonville Florida, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide exceptional leverage because they have the practical experience and are equipped with the advanced tools required to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions use up minimal billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical remote support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as large bills. Progent's skill at solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's network without breaching network security.
Progent's proven customer support database system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's team consultants have access to the history of all help rendered to each customer by any Progent engineer. This database of problems and resolutions is stored as a readily accessible support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal solutions quickly.
Online services offered by Progent to clients in Jacksonville Florida include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support experts offer computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a person's technical knowledge at the master level. Cisco CCIEs can deal with even the most difficult issues occurring in network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. CCIEs offer excellent value because their depth of experience enables them to fix problems rapidly. In many cases, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your network via sophisticated on-line support tools to perform fast, safe, and affordable diagnosis and remediation.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity products. Cisco technology consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points consulting help, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or help your business to clean up rapidly following a serious penetration. Security support services available from Progent include: thorough information security and compliance evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent can provide advanced online support services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad spectrum of computer technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Jacksonville Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Jacksonville Florida immediate contact with a large technical support group with substantial background providing telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's aim is to solve and not merely record IT problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides remote professional consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Jacksonville Florida remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive and automated. By anticipating looming issues before they evolve into full-scale emergencies, remote monitoring can avoid stressful and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support multiple OS platforms.
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Jacksonville Florida, Progent's online network support specialists are ready to deliver effective and economical system support the instant your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Jacksonville office has a regular independent consultant or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected system emergencies or especially complex integration projects.
Details of Progent's Online Computer Support for Jacksonville Florida
Progent's online support, remote repair, system security consulting, and network management services offer businesses in Jacksonville Florida the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Jacksonville Florida and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone service and imposes no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support for critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough IT solutions that fit the specific needs of your business.
- State of the Art Remote Access Software
Secure remote access allows Progent's service experts to observe exactly what your users see. This makes it easier to produce fast fixes to issues that could otherwise require an expensive onsite service call. Effective online connectivity tools and expert technicians together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for High Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of network service, executing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.