Fast and Affordable Remote Help for Jacksonville Computer Systems
Immediate Remote Help for Jacksonville SystemsFor companies in Jacksonville or anywhere in Florida, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional value because they have the practical background and are equipped with the advanced tools needed to solve most network problems quickly. This reduces direct costs since service calls require fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your network remotely without compromising corporate security.

Progent's sophisticated service reporting application stores thorough documentation describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of assistance rendered to each Progent client by every consultant. This archive of issues and fixes is stored as an easily accessible internal database that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft open up other vast technical support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with the most efficient resolutions quickly.

Remote support available from Progent to businesses in Jacksonville and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the budget to create an in-house Help Desk Call Center but who require quick access to an efficient Help Desk with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your current one, evaluating or customizing Call Center software products to address the particular needs of your company, or providing occasional online personnel to supplement your internal Help Desk Call Center team to handle demanding situations such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Jacksonville or anywhere in the state of Florida instant assistance from an efficient technical support group with extensive background offering telephone-based help and online repair service for networks powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's target is to resolve and not just annotate network problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based professional engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Office Excel. For additional information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Jacksonville, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into network outages, system monitoring can head off stressful and costly service crises. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or systems powered by a combination of OS platforms.
How Your Jacksonville Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based network support specialists can deliver effective and affordable IT support whenever your business has to have it. More than 15 years of providing online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Jacksonville office works with a regular freelance consultant or employs an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or especially complex integration problems.

Features of Progent's Online Computer Support for Jacksonville
Progent's online support, Internet-based troubleshooting, network security consulting, and network management services offer companies in Jacksonville or anywhere in the state of Florida unparalleled leverage for your support budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad range of IT tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not just world-class technical skills, but also a consultant with proven methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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