Immediate Remote Troubleshooting for Jacksonville IT Networks
For businesses in Jacksonville or anywhere in Florida, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network problems rapidly. This lowers direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and related costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where speedy. minor repairs somehow end up as large bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-proven processes that allow the maximum degree of efficiency for online technical support and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to access your network without breaching system security.
Progent's proven service database system includes thorough histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services delivered to every Progent client by every Progent engineer. This history of problems and resolutions is stored as a quickly accessible support database that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to determine the best solutions promptly.
Remote support offered by Progent to clients in Jacksonville and anywhere in the state of Florida include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to assist your company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with the most complex issues occurring in network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness because their broad experience allows them to solve problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via state-of-the-art on-line troubleshooting tools to provide efficient, secure, and economical analysis and repair.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances by delivering consulting services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection services to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your company to recuperate quickly following a serious breach. Security solutions available from Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to cover a broad range of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux-powered environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Jacksonville Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology professionals provides your computer users in Jacksonville or anywhere in the state of Florida instant access to a reliable technical support resource with years of background delivering telephone-based support and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to business success, and Progent's policy is to fix and not just document network issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers remote professional engineering support and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and education services, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so that your computer maintenance is proactive and automated. By detecting possible issues before they cause downtime, system monitoring can avoid inconvenient and costly network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support engineers can provide effective and affordable system support whenever your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Jacksonville company deals with a regular freelance consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix sudden system crises or especially complex integration projects.
Features of Progent's Online Computer Services for Jacksonville
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give businesses in Jacksonville or anywhere in the state of Florida unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can provide your business world class IT support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Jacksonville and is also ideal for networks in geographic areas of Florida that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online help and imposes no monthly subscription fee for support services delivered during regular working hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized specialists who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings include technology integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Programming
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive IT solutions that fit the special needs of your company.
- Advanced Remote Access Software
Protected remote access allows Progent's service experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require a costly personal service call. Effective remote access software and experienced engineers together allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, refined support software, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Companies who work with trusted independent service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.