Fast and Affordable Remote Technical Support for Jacksonville Information Networks
Fast Online Technical Support for Jacksonville SystemsFor organizations in Jacksonville or anywhere in Florida, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve most network issues rapidly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves additionally with incidental costs by reducing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor repairs somehow end up as big bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to access your environment remotely without violating corporate security.

Progent's powerful service reporting application maintains extensive records describing the support that Progent's clients have received. Progent's staff service personnel have access to the history of assistance rendered to each Progent customer by every consultant. This history of trouble tickets and repairs is organized as a quickly exploitable proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and formal relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' internal support staff so Progent's online consulting specialists can find the best solutions quickly.

Remote support offered by Progent to customers in Jacksonville and throughout the state of Florida include:

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the resources to create an in-house Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center software products to address the unique needs of your business, or adding temporary online personnel to reinforce your internal Call Center group to handle demanding events such as software migrations, major updates, or installing new applications.

    Progent's Call Center team of seasoned information technology consultants offers your clients in Jacksonville or anywhere in the state of Florida quick communication with a reliable network service resource with extensive background providing telephone-based help and online repair service for computer environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's aim is to fix instead of just record network issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based advanced engineering support and training in key application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including CRM, MS Project, Office Word, and MS Office Excel. To read more information on Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.

  • Remote Network Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network and server monitoring support based on System Center Operations Manager, adapted by Progent to accommodate your business so your IT support is proactive and automated. By detecting potential issues before they expand into full-scale emergencies, system monitoring can head off stressful and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or systems powered by a variety of OS platforms.
How Your Jacksonville Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to provide professional and cost-effective system help the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Jacksonville company relies on a local freelance support technician or maintains an in-house IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to resolve sudden network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Jacksonville
Progent's remote support services allow your Jacksonville company to realize the benefits of timely, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by being increasingly available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Jacksonville or anywhere in Florida, local network service providers, whether consisting of outside consultants or an internal IT staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call support experts offer an easy, fast, and affordable solution to supplement your local help and to convey useful knowledge to improve your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on individual freelance service providers. Although freelance consultants carry smaller internal costs than big support companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may force your company to go without assistance during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system stays available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly designed environments need careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture able to deliver the solid foundation to meet current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complex array of technology options available for promoting business success and improving efficiency. They hardly need a network engineer who is attempting to resell a specific vendor's products. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the forefront of network support, performing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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