Fast Phone Help for Jacksonville Small Business Computer Systems
Urgent Online Consulting for Jacksonville NetworksFor small companies located in Jacksonville or anywhere in the state of Florida, Progent provides online help for computer systems based on Microsoft Windows, Cisco Systems, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's online support experts offer excellent value due to the fact that they possess the practical background and have access to the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support lowers direct costs since service calls accumulate minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where fast solutions manage to end up as major bills. Progent's penchant for disposing of technical issues quickly translates into your company saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that promote the highest degree of efficiency for online help and repair for small and midsize company computer systems. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's remote service group to interface to your network remotely without compromising network security.

Progent's advanced customer support database application maintains thorough documentation describing the support that Progent's clients have received. Progent's staff engineers have access to the details of assistance rendered to every Progent customer by every consultant. This database of issues and repairs is structured as a readily accessible proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with major industry leaders including Cisco Systems and Microsoft make available other massive support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online consulting specialists can find optimal resolutions in the least time.

Phone-based services Offered by Progent to clients in Jacksonville and anywhere in the state of Florida include:

  • Certified MS Windows Expertise
    Microsoft Windows Experts for Jacksonville, FloridaProgent's Microsoft-qualified online support experts can deliver computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 development, Lync Server implementation and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2012 programming and Microsoft SQL Server 2014 migration, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Microsoft Access Programming, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a broad range of affordable PC desktop consulting and support services to help you company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration support plus Microsoft System Center Configuration Manager design and deployment and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Jacksonville, FloridaThe Cisco CCIE credential is the highest accreditation for network engineers, and indicates an individual's network technology skills at the expert level. CCIEs can resolve even the most complex issues encountered in network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco Systems' in-house product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience enables them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical problems that a CCIE can fix in minutes.

    Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Qualified Network Security Professionals for Jacksonville, FloridaProgent's qualified CISSP and ISSAP network security engineers offer a variety of security services to strengthen the safety of your Windows, Mac, Linux environment against internal or external threats or assist you to recuperate rapidly following a serious breach. Security services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; building safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a wide spectrum of information technologies including system architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware and Citrix virtualization technologies for server consolidation and simplified administration, and transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.

    Major Linux versions for which Progent offers expertise include:
    RedHat Linux
    SUSE Linux
    Debian GNU/Linux

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs that small companies often need. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for small organizations with networks based on Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are intended for small businesses who don't have the budget to support an in-house Call Center but who need quick response from an effective Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or enhancing your established one, evaluating or modifying Help Desk Call Center application software to address the special demands of your business, or providing temporary phone support personnel to supplement your internal Call Center group to deal with high-demand scenarios like software migrations, major upgrades, or installing new business software.

    Progent's Call Center staff of seasoned information technology experts gives your clients in Jacksonville or anywhere in the state of Florida quick access to a dependable support group with extensive background offering phone support and online repair service for networks based on Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of company performance, and Progent's intent is to resolve and not simply record technical problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online advanced engineering expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To learn more information on Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, online network and server monitoring services based on System Center Operations Manager, enhanced by Progent for your business so your IT support is proactive and automated. By spotting emerging issues before they cause crashes, system monitoring can head off inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft networks, or systems based on a variety of OS platforms.

How Your Jacksonville Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or send email to For small offices and startups in Jacksonville or throughout the state of Florida, Progent's phone-based computer support specialists can deliver effective and economical IT support the moment your organization requires it. Long experience offering online repair services has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Jacksonville office deals with a regular freelance support technician or employs a full time IT staff that can deal with ordinary network problems, Progent’s Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the time or the experience to fix sudden network crises or especially complicated integration projects.

Details of Progent's Remote Computer Services for Jacksonville
Progent's online help, remote repair, network security consulting, and system management services offer small companies in Jacksonville or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:

  • Fast Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small companies in Jacksonville and is also ideal for customers in more remote regions of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing training.

  • Per Minute Rates to Reduce Expenses
    Progent offers online help on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online support and asks for no ongoing retainer for services delivered during regular business hours. This protects you from facing big bills for routine fixes.

  • Availability of Cisco Network Design Experts
    As a Registered Partner for Cisco, Progent can provide access to authorized professionals who have expertise in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for local and remote networking.

  • Application Experts Consulting
    Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts staff includes:
    Dynamics GP Support and Programming
    Microsoft Office Project Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server Configuration and Software Programming
    Oracle Project Management and Software Programming
    MySQL Database Administration and Application Development
    Apple Macintosh Integration

    By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that fit the specific requirements of your company.

  • Sophisticated Online Access Tools
    Secure remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce quick fixes to issues that might otherwise require a costly onsite service call. Sophisticated remote access tools and expert engineers together allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.

  • Compatibility with Popular VPN Products
    Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.

  • Round-the-Clock Service for High Network Availability
    For small companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.

  • Help Desk Services
    Progent's Help Desk support programs are designed especially for budget-constrained small businesses whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow small offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent offers in-depth support for Microsoft’s leading server products with services that include Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server maintenance, Microsoft Windows 2000 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server programming and SQL Server 2014 migration.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are billed just for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each client. The practice of detailing and organizing service records allows more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT help, visit Immediate Emergency Support.

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