Immediate Online Troubleshooting for Jacksonville Small Business Networks
Immediate Phone Consulting for Jacksonville NetworksFor small businesses located in Jacksonville or anywhere in the state of Florida, Progent provides phone support for computer systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco Systems CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike many remote service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick fixes somehow turn into big bills. Progent's skill at handling problems efficiently results in your company saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized technologies and field-proven processes that promote the maximum level of effectiveness for remote engineering help and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to communicate with your company's environment remotely without violating corporate security.

Progent's powerful customer support database system stores detailed documentation for all support that Progent's clients have received. Progent's authorized engineers have access to the details of support rendered to every Progent customer by any Progent engineer. This database of trouble tickets and repairs is organized as a conveniently exploitable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco Systems and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online consulting specialists can find optimal resolutions in the least time.

Phone-based support provided by Progent to clients in Jacksonville and anywhere in the state of Florida include:

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center service offerings for small and midsize organizations with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are designed for small companies who lack the budget to support an internal Call Center but who require fast communication with an efficient Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless supplement to your existing Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation resource to resolve the most difficult computer system issues, or be available in overflow situations when your other support engineers are swamped.

    Progent's Help Desk staff of seasoned information technology professionals gives your workers in Jacksonville or anywhere in the state of Florida instant communication with an efficient technical support group with years of experience offering phone support and remote repair service for computer environments powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid driver of business productivity, and Progent's target is to resolve instead of merely record network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. For more information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring support based on System Center Operations Manager, customized by Progent to suit your business so your IT support is proactive rather than reactive. By exposing emerging problems before they grow into network outages, system monitoring can ward off inconvenient and expensive service failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that incorporate a mix of platforms.

How Your Jacksonville Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or send email to For small companies and new ventures in Jacksonville or anywhere in the state of Florida, Progent's online network support engineers are ready to deliver expert and affordable IT help the moment your business has to have it. More than 10 years of providing remote tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Jacksonville small business relies on a local freelance consultant or employs an in-house organization that can deal with day-to-day network issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to fix sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Network Support for Jacksonville
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services offer small businesses in Jacksonville or throughout the state of Florida unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small businesses in Jacksonville and is also ideal for customers in geographic regions of Florida that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing training.

  • Per Minute Rates to Minimize Costs
    Progent offers remote support on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum charge for online support and imposes no periodic subscription fee for support services delivered during regular business hours. This keeps you from facing big bills for quick repairs.

  • Access to Cisco Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers access to authorized specialists who have skill in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Experts Group
    Progent's basic consulting offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Group covers:
    Dynamics GP Consulting and Programming
    Microsoft Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Development and Training
    UNIX, Linux and Solaris Support
    SQL Server Support and Application Development
    Oracle Management Support and Software Programming
    MySQL Management Support and Application Development
    Mac Support

    By offering a full service centralized resource for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that align with the special requirements of your company.

  • Advanced Online Connectivity Tools
    Protected online access permits Progent's support professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that might otherwise demand a costly onsite visit. Sophisticated online access tools and experienced engineers together allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.

  • Support for Mainstream VPN Gateways
    Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.

  • Round-the-Clock Support for High System Availability
    For small offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are designed especially for budget-constrained small organizations whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of technical experience, refined support tools, and understanding of enterprise networking enable small companies to escape the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Windows 2000 upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server consulting and SQL Server 2014 upgrades.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates large invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from painful and costly service disruptions.

How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network support, go to Immediate Emergency Support.

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