Immediate Remote Troubleshooting for Jacksonville IT Networks
Fast Online Technical Support for Jacksonville SystemsFor businesses in Jacksonville or anywhere in Florida, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network problems rapidly. This lowers direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and related costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where speedy. minor repairs somehow end up as large bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-proven processes that allow the maximum degree of efficiency for online technical support and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to access your network without breaching system security.

Progent's proven service database system includes thorough histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services delivered to every Progent client by every Progent engineer. This history of problems and resolutions is stored as a quickly accessible support database that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to determine the best solutions promptly.

Remote support offered by Progent to clients in Jacksonville and anywhere in the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology professionals provides your computer users in Jacksonville or anywhere in the state of Florida instant access to a reliable technical support resource with years of background delivering telephone-based support and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to business success, and Progent's policy is to fix and not just document network issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers remote professional engineering support and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and education services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so that your computer maintenance is proactive and automated. By detecting possible issues before they cause downtime, system monitoring can avoid inconvenient and costly network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of operating systems.
How Your Jacksonville Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support engineers can provide effective and affordable system support whenever your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Jacksonville company deals with a regular freelance consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix sudden system crises or especially complex integration projects.

Features of Progent's Online Computer Services for Jacksonville
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give businesses in Jacksonville or anywhere in the state of Florida unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can provide your business world class IT support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, refined support software, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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Microsoft Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional PSTN voice communication. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync 2010 can also cut expenses by doing away with VoIP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts offer remote and onsite support services to help you to manage and repair your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new version of the product. Progent can also help you to plan and execute a smooth Skype for Business migration.

Fortinet Firewall Management Support and Help Professionals
Gentoo Linux, Sun Solaris, UNIX Engineer Redhat Linux, Solaris, UNIX Network Engineer in Detroit, Wayne County
Google Cloud GKE Engineers Consultant for Google GCP Cloud solutions
Dynamics GP Great Plains Software Online Support
Microsoft Dynamics GP Great Plains Software Support and Help

important features of Microsoft Dynamics GP/Great Plains software include a modular design that lets you buy only the functionality you need, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting capabilities that allow you to monitor all activities, revenues and spending and sales trends, integration with Microsoft Office to speed access to business data, the ability to process data from virtually any db software or workstation software into Microsoft GP/Great Plains, and an open architecture that makes it easy to create custom applications. Progent can help you set up and support a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can offer expert GP/Great Plains support professionals to help you convert the powerful features of Dynamics GP business accounting software into a productive business management solution.

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Hybrid cloud solutions Consultant Services Microsoft Azure enterprise hybrid cloud solutions Consult
Hyper-V Services MS Hyper-V Virtual Server Technical Support
IP-PBX IT Services Integration for Cisco VoIP Phones and IM
Hyper-V 2016 Containers Online Help
Microsoft Certified Windows Hyper-V 2016 Linux Support and Setup

Hyper-V 2016 utilizes key features first developed for and refined on Azure, among the world's biggest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network topology for a cloud-centric or hybrid installation, create and carry out a non-disruptive migration plan, educate your IT administration and technical support personnel, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers maximum business value.

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Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated telecommunications/email solutions for businesses. Progent offers economical Exchange Server support services to enhance email security and virus protection, achieve fault tolerant email, and facilitate remote and wireless email access. Progentís Microsoft Exchange consulting and support offerings can aid you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Email product such as Exchange 5.5 to Exchange Server 2010.

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IT Training Support Services IT Training Network Consultant
CRISC Certified Network Risk and Information Systems Control Architect Consultancy
Specialists for CRISC Certified Risk and Information Systems Control

Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management (ERM) solution following best practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.

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Cisco Certified Design Associate (CCDA) Experts
CCEA Technical Support Organizations

Progent provides customers the services of consultants who have earned some of the computer industry's most prestigious credentials. Progent believes that customers have the right to know that their computer support providers have accredited testing as well as extensive practical field experience so that Progent's clients can use Progent's support with confidence. Often, vendor certifications such as the CCIE brings privileges for significantly superior vendor support than is available to non-certified consultants, enabling Progent to deliver customers a better level of IT support. In addition, major credentials such as CISSP or ISSEP for IT security can aid corporate clients to demonstrate compliance with regulatory demands by using the services of accredited IT experts.

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Windows Server 2008 R2 Remote Troubleshooting
Windows Server 2008 R2 Consulting

Windows Server 2008 R2 features outstanding levels of speed, security, availability, expandability, and versatility that accelerate productivity of on-site, branch office, and mobile users. Progent's network experts can deliver affordable remote consulting, technical support, and training services to help you to design, implement, and manage Microsoft Windows Server 2008 R2 to add significant business value to your information system.

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Wireless Case Studies
Case Study for Wireless

Progent provided a wireless integration environment that allowed a school to increase efficiency and avoid the recurring expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate sites as far as 2.5 miles apart and can extend to even greater distances. This wireless solution offered better bandwidth and reliability than recourse to amplifying the 802.11b network, and since it uses the 5.8Ghz band it offered immunity to outside interference.

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CloudSuite 9.01 Consultancy
Consultant Services for Infor SyteLine CloudSuite Installation

Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than 25 years of experience helping manufacturing and distribution companies to simplify supply chains and improve the efficiency of key business processes to get products to market fast and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with more than two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or on-premises consulting that spans from occasional advice to end-to-end solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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Small Office Integration Group
Small Business Small Business Server Support

Progent's Microsoft and Cisco premier computer engineers offer expert help with a broad array of technologies and can deliver that expertise by phone anywhere in the U.S. or onsite in major cities throughout the country and anywhere in . Progent provides online support for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a combination of Microsoft and UNIX-based platforms. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for the toughest connectivity problems, plus the support of CISM-qualified security consultants to assist with complex security design and troubleshooting. Progent has provided online troubleshooting to companies in all 50 states in the United States.

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Linux Remote Consulting Consultant
MCSE Expert Certified Setup and Support for SQL Server 2016 AlwaysOn Availability Groups Consultants for SQL Server 2016 AlwaysOn Availability Groups
Internal Security Inventory Professionals
Engineer for External Security Scan

Progent offers small businesses a pair of ultra-affordable network security evaluation scanning packages that include, for a set price, remotely administered inventory scans of your security profile which are analyzed by certified security specialists who assess the results of the remote scan, present unbiased summaries of your current network security, and make recommendations for improvements. Progent has developed two non-overlapping security evaluation packages for external and internal security scanning that are priced to fit the restricted budgets of small companies while offering enterprise-quality assessments of your IT network's vulnerability to attack.

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Cisco VoIP Phones and Cisco Unity Help and Support
Remote Troubleshooting for Video IP Phones

Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

MOM 2000 Online Troubleshooting Microsoft Experts MOM 2005 Network Consulting
MS SQL Server Development Company Information Technology Consultants for Microsoft SQL Server
Microsoft Outlook for Mac Onsite Technical Support
SharePoint and Mac Help and Support

Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most familiar business applications. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows computers so that Mac users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who run Windows. Progent's engineers have expertise with both Mac and Windows platforms and can provide service for environments that combine Mac with Microsoft Windows computers with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows users.

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Mandrake Linux, Solaris, UNIX Computer Consulting Ubuntu Linux, Sun Solaris, UNIX IT Consultants
Massachusetts Outsourcing IT Support System Consulting
Massachusetts Small Business Network Consulting Firm Massachusetts - Boston, MA, Worcester, MA, Springfield,MA, Lowell, MA, Cambridge, MA Network Consultants
Hosting for Virtual Servers Consultant
Consultant for Private Cloud Virtual Datacenter Hosting

Progent's Private Cloud Hosting and Management service provides complete hosting of a small or mid-size company's servers in a solution that delivers the highest level of availability and expandability and is also easy to migrate to another host. Progent's Private Cloud Hosting services are based on mature virtualization architectures that enable small and midsize businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, system support, and network management while benefiting from world-class reliability and an unmatched degree of vendor independence.

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Notebook VPN Network Consulting Group
Smartphone Synchronization Guru

Progent's remote connectivity and smartphone synchronization specialists can assist your business to plan and configure connectivity solutions for remote desktop PCs, laptops, and wireless handhelds so they integrate seamlessly with your information network, enabling you to improve the productivity of your off-site workforce.

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Setup and Support for System Center 2016 Migration
System Center 2016 Configuration Manager Computer Consulting

System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff offers world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

Microsoft Exchange 2016 Small Office IT Consulting Services Exchange Server 2010 Small Office IT Consultants
Colo Configuration
Sarbanes Oxley Compliance Consultancy

For large businesses, Progent can supplement in-house network support staffs by providing world-class experience in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can perform as a transparent local extension of enterprise network management. Progentís enterprise consulting services include company-wide security, remote branch office support, network architecture, Sarbox conformance, project planning, and world-class support for multi-site office environments based on Enterprise Windows. Progent can provide on-site engineers and specialists to help with a site move or office move, or a network designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.

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Cisco VPN Online Consulting
Specialists for VPN

Cisco's security and remote access technology for small to medium sized businesses offer a complete range of manageable protection products to help you safeguard your entire information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit best with your business objectives.

Microsoft SharePoint Server Network Consultant Consulting
Microsoft Windows 7 Evaluation Support and Help Network Consultants for Windows 7 Migration
Microsoft MCSA Job Opportunities
Microsoft Certified Contractor Jobs

Progent is seeking to hire fulltime, results-oriented Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants who have Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISA or equivalent security credentials; and high-end system design consultants with experience in mobile access, wireless networking, fault tolerance, business continuity, data protection, and VMware. Progent also seeks employees who can work on Progent's staff of helpdesk support technicians and off-site troubleshooting professionals. Also, Progent is looking for talented managers who can perform effectively in our fast-paced, virtual office environment.

Microsoft Windows Server 2019 Support Specialist Network Integration for Windows 2008 Server
Microsoft and Apple Small Office Network Consulting Microsoft and Cisco Information Technology Support
Office 365 Mac Integration Integration Services
Office 365 Teams Integration Specialist

Progent can assist you to understand the many subscription options available with Office 365 and integrate your information network with Office 365 so you realize maximum business value. Progent supports cross-platform environments that include Windows, macOS, and Linux software. Progent can also assist your business to build and manage hybrid solutions that transparently integrate local and cloud-based resources.

Midsized Office Support Team Midsized Office Technical Consultants
On-site Support for Sun Solaris
Solaris Help and Support

Progent's Solaris family consulting services offer small businesses and developers assistance with managing and supporting Sun Solaris environments that operate with Microsoft-based technology. Progent can give your organization contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of experience offers you a convenient single consulting firm to show you how to create and manage a protected and reliable cross-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

Monitoring and Reporting Onsite Technical Support Consultants for Microsoft System Center Operations Manager
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Network Consulting for Downers Grove, IL Migration Company
Service Database Support Services
Service Reporting Support and Integration

Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to each customer. The practice of documenting and organizing service records allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

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Infor SyteLine CloudSuite Quality Control Services
Consulting Services for Infor SyteLine CloudSuite Configurator

Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over 25 years of experience assisting manufacturing and service organizations to simplify complex supply chains and streamline critical business processes to get products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with more than two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises consulting that spans from occasional guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, technical support, ETL, Amazon AWS integration, training, and DBA services.

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SQL Server 2014 Cluster Shared Volumes Support and Help
Online Consulting for SQL Server 2014 Performance Tuning

SQL Server 2014 incorporates major enhancements in key areas such as performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services such as system design, deployment, management, remediation, and application development services to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.

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Solaris-Windows Upgrade
Sun Solaris Upgrade Consultant

Progent can help your company to plan and implement a smooth migration from a Sun Solaris-powered information system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity software, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can assist you to preserve your information and reduce productivity discontinuity by designing an effective transition plan that protects your current assets in Solaris software and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current environment, migration strategy and testing, Microsoft Exchange migration expertise, information and application porting, and server and storage system transition and consolidation.

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CISSP-ISSAP Cybersecurity Architecture Consulting
Microsoft and Cisco ISSAP Certified Network Security Auditing

Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of thorough testing and significant work with network security architecture. ISSAP consultants possess comprehensive understanding of access control systems and techniques, telecommunications and network protection, cryptography, needs evaluation, business continuity and DRP, and physical security integration. Progent's ISSAP-premier security experts can help your business with all phases of secure network architecture.

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Professionals Install
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Automated Call Management Consultants Home Based Virtual Office

Progent's company culture will make you a better consultant by enhancing your information technology skills and increasing the satisfaction of your customers. Progent makes good on this commitment by recruiting the top professional talent for you to operate with, providing an advanced system architecture, running custom application tools to enable the maximum level of support, and by streamlining our business structures for finding and keeping customers.

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Windows 2003 Consultant
Windows 2003 Technical Support

The service background of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft integration, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, installing, administering and supporting powerful information technology solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Windows NT.

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On-site Support for Cisco VPN
Cisco RADIUS Security Computer Consultant

Cisco's network security and offsite connection products for small businesses represent a full range of manageable security products to help protect your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco CCIE and CCNP certifications who are able to assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit most closely with your business goals.

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Progent offers cost-effective remote consulting to assist companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.

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Small Business Network Remote Consulting
Small Office Remote Troubleshooting

If you have a small business information system with 10 to 50 desktop clients, Progent's computer outsourcing services free your company from dependence on single freelance consultant while giving you cost-effective and dependable access to high-quality technical support. By providing network consulting service when you need it, providing advanced knowledge for critical applications, offering value-added support such as automated server monitoring, and billing only for services you use, Progent gives you an economical solution for maximizing the productivity and profitability of your small office network. Progent is the smart way for small organizations to create and support a reliable and secure information network and to have quick access to the skilled consulting ordinarily available only to businesses who are able to support a sizeable in-house IT organization.

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Progentís computer outsourcing support offerings for small businesses feature designing Server 2003, .NET Server, and Microsoft BackOffice environments, coordinating upgrades to XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-premises repair, resolving chronic integration issues, and creating a company-wide security strategy. Progent can help you maximize network reliability and performance via non-stop technologies, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for major migrations and can assist with requirements definition, resource identification, bill of materials development, vendor selection, procurement coordination, and professional documentation. Progentís IT outsourcing help also features training for office productivity products such as Office XP.

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Cisco Telepresence Engineers
Cisco TelePresence System 3210 Engineers

Progent offers the support of a veteran specialist with years of hands-on experience installing, maintaining, and enhancing video conferencing systems from leading vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your in-house network support team, your Internet Service Provider, and your telepresence technology vendor to assist your organization increase the strategic value of your telepresence ecosystem.

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If your organization does not require immediate remote support but you think you will need technical services with your information system soon, you can conserve time and expenses and guarantee that the right expertise will be available when you require it by getting in touch with a Progent sales agent and signing up as a client. For details, call 800-993-9400 or send email to

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VMware Site Recovery Manager and NetApp Professional
VMware vCenter Orchestrator Consultants

VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR system based on VMware SRM.

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Exchange 2003 Server Migration Consultant
Exchange Server 2003 Consultant Services

Progent's expert support team can show you how to design and deploy an efficient in-place Exchange Server 2003 upgrade plan that minimizes network disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Exchange Server 2003 support, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.

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System Center Operations Manager Consultant Services Online Support for Comprehensive Event Management
Virtual Server Technology Services
Server Virtualization Online Support

With virtual server technology, businesses are able to operate multiple virtual machines on a single actual server. Virtualization technology allows IT organizations to enjoy all the advantages of server segmentation, while avoiding the expense associated with purchasing extra server hardware. Virtual servers are also the enabling technology for private clouds, which provide important advantages such as lowering the costs of hardware, datacenter facilities, and administration while enhancing data protection, system reliability, and recoverability. Other key server management options include network monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can help you with all aspects of server consolidation and administration to allow your business to cut expenses and conserve time.

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VMware NSX Private Cloud Professional
Consultancy for VMware vRealize Orchestrator vRO

VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high level of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly recover the entire virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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Dynamics GP/Great Plains Features Computer Consultants
IT Consultant for Dynamics GP/Great Plains

Microsoft Dynamics GP/Great Plains allows you to expand and control your company more efficiently by delivering deep availability of decision-driving information and a rapid return on investment. Microsoft Dynamics GP offers important business benefits such as its ability to extend the presence of your organization, manage your accounting, computerize financial processes, standardize processes across your company, refine inventory control, increase order accuracy, grow sales and minimize turnaround time, and maximize cash flow. Progent can show you how to configure and manage a robust, safe server and network foundation to support Great Plains, and can provide expert Dynamics GP consultants to make sure you derive the full benefits of your Microsoft Dynamics GP/Great Plains software.

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Dynamics GP Accounting Remote Support Services
Dynamics GP Power BI Help and Support

Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics solution that integrates information and processes across your business, interfaces seamlessly with other solutions, and connects workers, clients and vendors unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and maintain a robust, secure server and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.

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Ubuntu Linux, Sun Solaris, UNIX Remote Support Services Network Consulting
Ubiquiti XG Security Gateway Specialist
Ubiquiti UniFi Security Gateway Engineers

Progent offers fast access to the expertise of veteran Wi-Fi specialists who can help you to determine the benefits of Ubiquiti UniFi Wi-Fi APs for your business and assist you to design, install, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to select, provision, and place Ubiquiti UniFi Wi-Fi APs for optimal signal coverage and performance.

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Consulting Services for ProSight Email Virus Filtering
Engineer for ProSight Email Guard Outbound Email Encryption

Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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LifeSize 220 Series Telepresence Technology Professional
Cisco Video Conferencing Engineers

Progent can provide the support of a certified consultant with expertise integrating technology from the major telepresence vendors including Cisco, Polycom, and LifeSize and can assist your company to design, install, upgrade, or maintain a telepresence environment that protects your current investment and optimizes the strategic value of your information system. Progent can also provide the expertise of infrastructure consultants who can assist companies of any size to build and maintain a communications network that delivers the performance, dependability, security, and scalability required to support your video conferencing/telepresence environment.

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Exchange 2003 Server Upgrading
Exchange Server 2003 Computer Consultants

Progent's Microsoft Premier professionals can provide world-class consulting for enterprise-wide implementations of Microsoft Exchange Server. Progent's experts can help you plan multi-site Exchange Server installations or upgrades and can supply local personnel to help large companies with deployments of Exchange Server in the or any region served by Progent's engineers.

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Juniper J Series Gateway Security Services
Juniper J4350 Router Protecting

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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Windows Server 2012R2 upgrade Specialist Consultant Services for Windows Server 2012 R2 Active Directory
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Windows Server 2019 Outsourcing Firm Windows Server 2012 R2 Network Support Companies
Worldwide BlackBerry Synchronization Network Manager Local BlackBerry Smartphone Consulting Services Company
Information Risk Assessment Professional
Information Risk Assessment Consult

Progent offers special security packages designed to provide larger corporations an impartial and thorough security assessment from a team of premier security consultants. All Progent's security evaluation bundles feature a suite of services including network scans from inside and from beyond the company security perimeter, professional interpretation of captured data by certified security engineers, creation of a report documenting the results, plus an interactive high-level executive outbrief and an extensive interactive outbrief for internal IT managers.