Fast Phone Help for Jacksonville Small Business Networks
Urgent Online Consulting for Jacksonville SystemsFor small businesses located in Jacksonville or anywhere in the state of Florida, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco Systems, Macintosh, or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools required to solve most information system issues rapidly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed only for the services that you receive. In contrast to many remote service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where quick repairs manage to end up as substantial invoices. Progent's penchant for solving problems efficiently translates into your business conserving cash.

Progent's Online Technical Support Tools
Over time, Progent has developed a set of customized technologies and field-tested methodologies that allow the highest level of efficiency for remote help and troubleshooting for small company IT networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's computer system without compromising corporate security.

Progent's proven customer support reporting application keeps thorough records of all support that Progent's clients have received. Progent's staff service personnel have access to the records of assistance provided to each Progent client by any consultant. This database of problems and resolutions is stored as a conveniently accessible internal database that permits Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close partnerships with major vendors including Cisco Systems and Microsoft open up other massive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service experts are able to arrive at the best solutions promptly.

Phone-based technical services provided by Progent to customers in Jacksonville and anywhere in the state of Florida include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for small organizations with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who lack the budget to support an in-house Help Desk but who want fast response from an effective Help Desk Call Center with professional telephone support as well as the ability to escalate complex problems to advanced engineers.

    Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software products to address the special requirements of your company, or adding occasional online staff to work with your internal Help Desk Call Center resources to deal with unusually busy situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network professionals provides your workers in Jacksonville or anywhere in the state of Florida instant communication with a large network service resource with years of experience providing phone consulting and remote repair service for computer environments based on Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of business efficiency, and Progent's target is to fix instead of just document IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff can supply online advanced engineering expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and Office Excel. For more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Remote Network and Server Monitoring Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online computer system monitoring services powered by System Center Operations Manager, configured by Progent to fit your business so your network maintenance is proactive and automated. By detecting emerging trouble spots before they evolve into crashes, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks based on a variety of OS platforms.

How Your Jacksonville Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent. For small offices and startups in Jacksonville or throughout the state of Florida, Progent's phone-based computer support specialists are ready to provide effective and cost-effective IT help whenever your business needs it. More than a decade of offering online tech support has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Jacksonville office has a regular freelance support technician or maintains a full time IT staff that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly tough integration projects.

Details of Progent's Remote Network Support for Jacksonville
Progent's online help, remote repair, network security expertise, and system administration services offer small companies in Jacksonville or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your small business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small offices in Jacksonville and is also ideal for networks in more remote regions of Florida that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has access to a broad array of Microsoft support utilities, technical databases, and on-going training.

  • By the Minute Rates to Minimize Expenses
    Progent provides remote support on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online support and asks for no periodic subscription fee for services provided during regular business hours. This saves you from paying big invoices for quick repairs.

  • Access to Cisco Network Design Specialists
    As a Certified Partner for Cisco, Progent can provide the services of authorized specialists who have experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Experts Group
    Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting support for critical application areas. Support available from the Application Experts Group includes:
    Microsoft Dynamics GP/Great Plains Support and Customization
    Microsoft Project Support
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Help
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Software Programming and Microsoft SQL 2014 Application Development and Debugging
    Oracle Database Administration and Software Programming
    MySQL Management Support and Software Programming
    Apple Mac Support

    By providing a convenient centralized source for IT generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that match the unique requirements of your company.

  • Advanced Online Connectivity Software
    Secure online connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise require a costly personal service call. Sophisticated online connectivity tools and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.

  • Compatibility with Mainstream VPN Products
    Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.

  • 24x7 Service for Maximum System Uptime
    For small companies with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended especially for budget-conscious small organizations whose workers need instant access to a Help Desk Call Center with expert phone support and full escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable small businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent offers in-depth support for Microsoft’s popular server platforms with services such as Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 integration, Windows Server 2003 maintenance, Windows 2000 Server legacy support, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to every client. The discipline of documenting and organizing support activity allows more effective service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

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