Immediate Remote Help for Jacksonville Information Networks
Fast Online Help for Jacksonville SystemsFor organizations in Jacksonville or anywhere in Florida, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers provide excellent value because they possess the real-world background and have access to the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven processes that permit the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your network remotely without compromising corporate security.

Progent's powerful customer support database application stores thorough histories of all service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance rendered to each customer by every engineer. This history of problems and resolutions is organized as a quickly retrievable internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft open up additional massive technical databases and permit quick access to vendors' in-house product engineers so Progent's online service experts are able to come up with optimal resolutions in the least time.

Remote technical services available from Progent to companies in Jacksonville and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight line of network management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to support an in-house Help Desk Call Center but who want quick response from a reliable Help Desk with proficient telephone support plus the expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless addition to your existing Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation option to handle complex technical problems, or be ready in overflow situations when your other service providers are overwhelmed.

    Progent's Call Center team of seasoned network experts offers your clients in Jacksonville or anywhere in the state of Florida instant communication with an effective technical support resource with extensive experience offering telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a major contributor to company success, and Progent's target is to fix rather than just report IT issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so your IT support is proactive and automated. By spotting emerging issues before they expand into crashes, system monitoring can ward off disruptive and costly network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of operating systems.
How Your Jacksonville Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the instant your company needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Jacksonville office relies on a regular independent support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to solve unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Jacksonville
Progent's remote support services enable your Jacksonville organization to enjoy the advantages of timely, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most organizations in Jacksonville or anywhere in Florida, nearby computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve the majority of technical issues. However, IT crises might strike when your regular resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service experts give you an easy, quick, and budget-friendly way to augment your regular resources and to pass on useful knowledge to increase your ability to deal with future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance consultants. While freelance consultants have smaller internal costs than larger support organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an emergency. As your company grows, system downtime and problems with critical software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support experts to insure your network remains available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems need proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a system architecture able to provide the stable foundation to handle critical business demands and facilitate future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices need advice and technical training to navigate through an ever more complex maze of technology options capable of accelerating business success and improving efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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