Urgent Phone Troubleshooting for Jacksonville Small Office Computer Systems
Fast Online Consulting for Jacksonville SystemsFor small and midsize companies located in Jacksonville or anywhere in the state of Florida, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco Systems, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. This reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by reducing or eliminating network outages and related losses due to business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe only for the services that you receive. Unlike many remote support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast solutions manage to end up as major tabs. Progent's skill at disposing of technical issues quickly translates into your company saving cash.

Progent's Remote Technical Support Tools
Over time, Progent has developed a collection of customized technologies and field-tested processes that permit the maximum level of efficiency for online help and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN technology allows the experts of Progent's online support team to connect to your company's network without compromising network security.

Progent's sophisticated customer support reporting application includes thorough histories for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help delivered to each Progent customer by every Progent consultant. This archive of problems and responses is stored as a conveniently retrievable support knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with key vendors such as Cisco Systems and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to come up with the best resolutions quickly.

Phone-based technical support services provided by Progent to clients in Jacksonville and anywhere in the state of Florida include:

  • Certified MS Windows Expertise
    Windows Expertise for Jacksonville, FloridaProgent's Microsoft-certified remote service professionals can provide network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, Microsoft Lync Server implementation and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, SQL Server 2012 programming and Microsoft SQL Server 2014 migration, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Microsoft Access Application Development, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist your company to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Intune consulting to streamline the administration of your PCs along with your Cloud-connected tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Consultants for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and indicates an individual's network technology knowledge at the master level. CCIEs know how to resolve even the most challenging issues associated with network planning, installation, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco Systems' in-house product support engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their broad experience allows them to solve problems rapidly. In many cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.

    Few support providers make CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a CCIE so your company can get urgent assistance for severe network issues that are impacting worker productivity but are not within the experience of your ordinary network service group or consultant. Progent's Cisco CCIE support experts can interface to your network using state-of-the-art remote troubleshooting technology to perform quick, safe, and affordable analysis and remediation.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Qualified Network Security Specialists for Jacksonville, FloridaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services that can bolster the defenses of your Microsoft Windows, Apple OS X, or Linux network against internal or external threats or assist your business to recover rapidly following a serious penetration. Security consulting services available from Progent cover in depth network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a broad array of computer technologies including network architecture, email solutions, network and process security, UNIX/Linux and Windows integration, VMware vSphere and Citrix virtualization products for server consolidation and simplified administration, and transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.

    Important Linux versions for which Progent can provide expert support include:
    SUSE Linux
    Slackware Linux

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs that small companies frequently request. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small and midsize organizations with environments based on Windows, Cisco Systems, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who don't have the resources to create an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional telephone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the most difficult technical challenges, or be available in those situations when your ordinary resources are overwhelmed.

    Progent's Call Center team of veteran information technology experts offers your workers in Jacksonville or anywhere in the state of Florida rapid communication with a dependable technical support group with substantial background delivering phone consulting and online repair service for computer environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a key enabler of business efficiency, and Progent's aim is to fix and not simply annotate IT problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote advanced engineering expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To find out more concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

    Online Network Monitoring Support
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network and server monitoring support based on System Center Operations Manager, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, remote monitoring can ward off inconvenient and costly service failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft environments, or environments that incorporate a variety of platforms.

How Your Jacksonville Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or email information@progent.com. For small companies and new ventures in Jacksonville or anywhere in the state of Florida, Progent's online network support engineers are ready to deliver professional and economical system help whenever your organization requires it. More than 10 years of delivering remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Jacksonville company has a local independent consultant or maintains an in-house organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Small Offices in Jacksonville
Progent's remote IT consulting services enable your Jacksonville small company to realize the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT organization. Your network will acquire greater strategic value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most small companies in Jacksonville or anywhere in Florida, nearby network service providers, whether represented by independent consultants or a full-time IT staff, can handle the majority of network problems. On the other hand, major troubles may occur when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support specialists provide an easy, quick, and economical way to augment your regular resources and to convey valuable knowledge to increase your capability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, small companies often depend on independent freelance consultants. While freelance service people have less internal costs than larger support organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Small companies typically start with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These poorly designed environments need proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a network architecture able to offer the solid foundation to handle critical business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Small businesses need advice and technical training to negotiate an increasingly complicated maze of product options available for promoting business success and improving efficiency. These companies hardly need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the true requirements of a small business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable small businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.

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