Fast Remote Troubleshooting for Jacksonville Small Business Networks
Immediate Remote Help for Jacksonville NetworksFor small and midsize businesses located in Jacksonville or anywhere in the state of Florida, Progent offers phone technical support for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools required to resolve the majority of network problems rapidly. This reduces immediate costs because solutions use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at handling technical issues efficiently results in your company conserving money.

Progent's Online Technical Support Tools
Over time, Progent has developed a collection of customized technologies and field-proven processes that permit the maximum degree of effectiveness for remote consulting and troubleshooting for small company information networks. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your company's computer system remotely without violating network security.

Progent's proven service reporting application stores thorough records for the service that Progent's clients have received. Progent's authorized consultants have access to the details of all help rendered to every Progent customer by every consultant. This history of problems and resolutions is structured as a readily accessible support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical databases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal solutions promptly.

Online support Offered by Progent to customers in Jacksonville and throughout the state of Florida include:

  • Certified Microsoft Windows Experts
    Windows Expertise for Jacksonville, FloridaProgent's Microsoft-qualified remote service experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2013 design, Microsoft Lync implementation and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2012 programming and SQL Server 2014 migration, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Microsoft Access Application Development, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center Configuration Manager design and deployment and Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Engineers for Jacksonville, FloridaThe Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and validates an individual's networking knowledge at the expert level. CCIEs can deal with the most stubborn challenges occurring in network planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs are an excellent cost-effectiveness because their deep experience enables them to solve problems quickly. In common instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.

    Few service organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco Systems authorized CCIE so your company can get urgent help for serious network problems that are crippling worker productivity but are not within the scope of your ordinary IT support providers. Progent's CCIE support experts can interface to your network by means of advanced remote troubleshooting tools to provide quick, safe, and economical diagnosis and repair.

  • CISM and CISSP Certified System Security Specialists
    CISSP Qualified Network Security Professionals for Jacksonville, FloridaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to enhance the safety of your Windows, Apple OS X, Linux environment against assaults or help you to recover rapidly after a damaging penetration. Security services offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services address a wide array of computer technologies such as system infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware vSphere and Citrix virtualization technologies for server consolidation and simplified management, and migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

    Major Linux versions for which Progent can provide expertise include:
    SUSE Linux
    Debian GNU/Linux
    Slackware Linux

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small businesses with environments based on Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who don't have the money or time to support an internal Call Center but who require fast communication with a dependable Help Desk with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless supplement to your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex computer system issues, or be available in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Jacksonville or anywhere in the state of Florida rapid assistance from an effective support group with years of background offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company efficiency, and Progent's policy is to resolve rather than simply annotate technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides remote professional consulting expertise and training in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office Word, and MS Excel. To read more information about Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.

    Online Network Monitoring Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online network monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent to fit your business so that your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they cause full-scale emergencies, remote monitoring can minimize stressful and costly information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows environments, or networks powered by a combination of platforms.

How Your Jacksonville Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or e-mail For small organizations and new ventures in Jacksonville or anywhere in the state of Florida, Progent's phone-based computer support specialists can provide professional and economical IT support the moment your business requires it. More than a decade of offering online repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to solve computer problems rapidly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Jacksonville office works with a regular freelance consultant or maintains a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system crises or especially complex integration projects.

Advantages of Progent's IT Support for Small Companies in Jacksonville
Progent's online support services enable your Jacksonville small company to have the advantages of timely, expert IT support without the cost of managing a full-time IT organization. Your network will derive greater business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most small companies in Jacksonville and throughout Florida, local network service resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, IT crises can occur when your regular support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these instances, Progent's online service experts provide an easy, fast, and economical solution to augment your local resources and to convey useful information to improve your capability to handle future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, small companies commonly rely on individual freelance service providers. While freelance consultants carry less internal costs than big support firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of fallback help may force your business to go without help during an IT crisis. As your network grows, network downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Growth
    Small organizations typically begin with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed systems require careful assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can provide the solid foundation to meet critical business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Small companies need advice and technical training to negotiate an ever more complex array of product options capable of accelerating business success and improving efficiency. Businesses do not need a computer consultant who is motivated to sell a specific vendor's products. Network support and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a small business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical experience, fine tuned support tools, and understanding of corporate IT allow small companies to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, in the trenches of network service, executing a broad range of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premise visits per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The practice of documenting and archiving support records results in more effective support and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability losses.

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for network support, visit Immediate Urgent Support.

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