Immediate Online Technical Support for Jacksonville Florida Computer Networks
Fast Phone Consulting for Jacksonville SystemsFor businesses in Jacksonville Florida, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced technology required to resolve most information system issues rapidly. Efficient support reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast fixes manage to end up as substantial bills. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and proven methodologies that ensure the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to communicate with your environment without violating system security.

Progent's powerful service reporting system includes comprehensive documentation describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to every Progent customer by any consultant. This history of anomalies and responses is organized as an easily exploitable support database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional vast technical databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to find optimal resolutions promptly.

Remote services provided by Progent to companies in Jacksonville Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in Jacksonville Florida quick contact with an effective support group with substantial experience providing telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a major driver of company efficiency, and Progent's target is to resolve rather than just document IT issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Jacksonville Florida remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network support is proactive rather than reactive. By anticipating looming problems before they grow into downtime, remote monitoring can head off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of OS platforms.
How Your Jacksonville Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Jacksonville Florida, Progent's phone-based computer support engineers are ready to deliver expert and economical IT help the moment your business requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Jacksonville business deals with a local freelance support technician or maintains a full time organization that know how to handle common network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to deal with unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Services for Jacksonville Florida
Progent's online help, remote troubleshooting, system security consulting, and system administration services give businesses in Jacksonville Florida the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to avoid the expense and hassle of running a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the front lines of network support, performing a broad variety of technical projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not only expert technical help, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every staff member to every customer. The practice of detailing and organizing support records allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

An index of content::

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    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with colleagues who run Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can coexist, allowing Mac users to receive and send messages, search the GAL, copy addresses, sync up calendars, and alert people to conferences via your Exchange account. Progent will verify that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide customized one-on-one Entourage training.

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  • UNIX Small Business Computer Consulting
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    Progent's UNIX platform consulting services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience offers you a convenient single consulting firm to help you build and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Mandrake.

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  • Operations Manager Case Study
    MOM 2005 Case Studies

    Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to address network troubles before they grow to be serious enough to impact network availability. Because of MOM, Progent can resolve looming problems before clients are aware that the problems exist. Progent supports MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class availability, safety and productivity.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.

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    Top Quality Openings Cisco Engineers

    If you are an information technology engineer with system support expertise, joining Progent and helping our clients will enhance your abilities through collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's commitment to offering network expertise and technical support to small and midsize companies will offer you the opportunity to consult closely with decision makers and add significantly to the success of exciting companies. In addition, Progent's virtual office environment offers the most advanced technology for off-site support and wireless access to allow you to deliver fast solutions when you troubleshoot business-critical problems.

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    For small companies interested in Progent's IT outsourcing, consulting, or technical support services, call 800-993-9400 or e-mail

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    Windows and Solaris Consultant Services

    If your company runs a UNIX or Linux environment or a multi-OS network, Progent's CISA and CISSP-premier consultants can help your whole organization in a broad range of security topics such as security administration practices, security architecture and models, access control systems and methodology, software development security, business processes security, physical security, communications, infrastructure and web security, and disaster recovery preparedness. CISM and CISSP stipulate the fundamental competencies and worldwide standards of knowledge that information security professionals are required to possess. These accreditations offer executive management the assurance that consultants who have achieved their CISM or CISSP qualification have the experience and theory to deliver effective security management and engineering services.

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    Progent can provide economical remote support from engineers with expertise in a wide range of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux physical and virtual servers and workstations plus notebooks and handhelds. Progent can provide consulting support for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can assist your company to implement, upgrade, or maintain backup/restore solutions for a range of topologies including local, remote, cloud, or a mix.

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    Progentís Technical Response Center offers low-cost nationwide after-hours online help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide 24x7 phone support and online secure computer connection to isolate and resolve technical problems quickly and affordably.

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    Progentís Technical Response Center provides nationwide remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support engineers offer phone support and remote direct computer connection to isolate and repair technical problems rapidly and affordably. The scope of technical experience available from Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult network issues to qualified experts as needed.

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    Progent's Microsoft-certified engineers can help your company to streamline desktop software update deployment by delivering expertise with administration platforms such as Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).

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    Progent is among the most qualified information technology support companies for integrating e-mail systems powered by Microsoft Exchange 2000. Progent is skilled in helping small companies derive all the benefits of Microsoft Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server administration.

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    Progent provides small and mid-size companies expert consulting for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security vendors including WatchGuard, Juniper, and SonicWall. Progent can help you create a comprehensive security plan and choose the right technologies from multiple vendors to support your security objectives while staying within your budget restraints.

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    Progentís Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top shared professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

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  • Office 365 hybrid solutions for Exchange Remote Technical Support
    Office 365 and Android Remote Troubleshooting

    Microsoft supports seamless hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange systems. This permits you to have specific mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of designing, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and within budget.

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  • Immediate Exchange 2003 to Exchange 2010 Upgrade Professionals
    Exchange 2010 Upgrade Professional

    Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to determine the benefits of Exchange Server 2010 for your business and can assist your IT staff to plan and carry out a smooth migration to Exchange Server 2010 from Exchange 2003 or Exchange 2007 that will provide fast payback by improving your productivity, cutting the cost of equipment and support, streamlining management, and integrating your vital communications platforms.

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  • 24-7 Professional MS SQL Server 2008
    SQL Server 2008 Consultant

    SQL Server 2008 offers indispensable, standardized tools to IT experts and network users, reducing the complexity of designing, deploying, administering, and accessing enterprise data and analytical applications on platforms ranging from mobile devices to enterprise information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 require an IT consulting firm with real-world experience and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

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  • Windows Active Directory Outsourcing
    Professional Microsoft Active Directory

    Windows Enterprise Directory demands extensive practical experience to integrate optimally across an enterprise. Progentís Microsoft Certified engineers are skilled in designing, integrating, and troubleshooting sophisticated Microsoft Enterprise Active Directory installations. Progentís areas of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up residual beta software configuration objects in online Active Directory systems, and fixing failed installations of Active Directory and AD-associated applications.

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  • Award Winning Windows Server 2012 R2 Hyper-V 3.0 Specialists
    Hyper-V 3.0 Virtual IT Consulting

    Progent's network consultants can assist you to analyze the possible benefits of Hyper-V-based virtualization for your business, perform test installations to validate Hyper-V's operation with your line-of-business applications, assess your network and server infrastructure for smooth performance with virtual server technology, help you in upgrading to Windows Server 2008 and configuring Hyper-V, educate your network management personnel to track and administer Hyper-V, provide world-class consulting support for improving the security of your virtual machines, establish and test disaster recovery processes that maximize system uptime, and deliver continuing consulting and maintenance including low-cost remote repair and comprehensive Help Desk outsourcing.

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    Lync 2013, renamed Skype for Business, allows organizations of any size to build a manageable and secure communications environment that supports a BYOD computing style with instant messaging, real-time presence, audio/video and web meetings with application sharing, and both IP-based and PSTN telephony across a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts and system integrators can assist your company to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology suitable for your current and future goals, implement Lync 2013 so as to speed up your ROI, and deliver live online and onsite training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with popular Office and Office 365 applications such as Outlook and PowerPoint.

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    Progentís National Support Center provides national remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone support and remote secure computer connection to isolate and resolve technical problems quickly and economically. The scope of technical expertise available from Progent's team of nationwide support professionals makes it possible to escalate even the most difficult network issues to qualified experts as required.

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