Fast Remote Help for Jacksonville Networks
For businesses in Jacksonville or anywhere in the state of Florida, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools needed to solve most information system issues rapidly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions somehow end up as big bills. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-tested processes that permit the maximum level of efficiency for online help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's environment remotely without violating network security.
Progent's powerful technical support reporting system maintains comprehensive records of the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of support rendered to each Progent client by every consultant. This archive of problems and solutions is structured as an easily searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available other massive support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote service experts can arrive at the best resolutions quickly.
Online services available from Progent to customers in Jacksonville and throughout the state of Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop services to help you company to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and indicates a consultant's network technology skills at the expert level. CCIEs know how to handle even the most stubborn issues encountered in network design, deployment, management, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer excellent value because their broad experience allows them to solve problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system using advanced remote support tools to provide fast, safe, and economical diagnosis and remediation.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking appliances by providing consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recuperate quickly after a damaging breach. Security support services offered by Progent cover comprehensive information security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent offers expert remote consulting services to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad array of information technologies such as system architecture, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Jacksonville Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or enhancing your established one, selecting or enhancing Call Center application software to address the special requirements of your corporation, or adding temporary online personnel to supplement your in-house Help Desk group to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology experts gives your customers in Jacksonville or anywhere in the state of Florida quick assistance from a dependable technical support resource with years of background delivering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a solid enabler of company performance, and Progent's goal is to fix and not simply document technical issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Jacksonville, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so that your computer support is proactive rather than reactive. By detecting looming problems before they expand into crashes, remote monitoring can head off stressful and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of platforms.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Jacksonville or throughout the state of Florida, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support the instant your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Jacksonville company relies on a local freelance consultant or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to solve unexpected system crises or especially challenging integration projects.
Details of Progent's Online Computer Services for Jacksonville
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer offices in Jacksonville or anywhere in the state of Florida unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Jacksonville and is also ideal for customers in more remote areas of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone service and imposes no periodic subscription fee for services delivered during normal business hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for critical application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that fit the special requirements of your company.
- Sophisticated Remote Connectivity Software
Secure online connectivity allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive onsite visit. State-of-the-art online access tools and expert engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for High System Availability
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers require instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, executing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert technical capability, but also a consultant with field-tested methods for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every client. The practice of documenting and organizing support activity results in more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.