Immediate Remote Support for Jacksonville Florida IT Networks
Urgent Remote Consulting for Jacksonville NetworksFor businesses in Jacksonville Florida, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage because they have the practical experience and are equipped with the advanced tools required to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions use up minimal billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical remote support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as large bills. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's network without breaching network security.

Progent's proven customer support database system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's team consultants have access to the history of all help rendered to each customer by any Progent engineer. This database of problems and resolutions is stored as a readily accessible support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal solutions quickly.

Online services offered by Progent to clients in Jacksonville Florida include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Jacksonville Florida immediate contact with a large technical support group with substantial background providing telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's aim is to solve and not merely record IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides remote professional consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Jacksonville Florida remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive and automated. By anticipating looming issues before they evolve into full-scale emergencies, remote monitoring can avoid stressful and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support multiple OS platforms.
How Your Jacksonville Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Jacksonville Florida, Progent's online network support specialists are ready to deliver effective and economical system support the instant your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Jacksonville office has a regular independent consultant or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected system emergencies or especially complex integration projects.

Details of Progent's Online Computer Support for Jacksonville Florida
Progent's online support, remote repair, system security consulting, and network management services offer businesses in Jacksonville Florida the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of network service, executing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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