Fast Online Technical Support for Jacksonville Small Office Computer Systems
Immediate Remote Consulting for Jacksonville NetworksFor small and midsize companies located in Jacksonville or anywhere in the state of Florida, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with advanced security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage because they possess the practical experience and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This reduces immediate costs since solutions use up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more with indirect expenses by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from situations where quick repairs somehow turn into major invoices. Progent's penchant for dealing with technical issues efficiently translates into your company saving money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a collection of optimized tools and proven methodologies which ensure the maximum level of efficiency for online engineering help and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your system without compromising corporate security.

Progent's sophisticated service database application keeps thorough records of all service that Progent's customers have received. Progent's team engineers have access to the details of services delivered to each client by any Progent consultant. This archive of trouble tickets and repairs is stored as a readily exploitable support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and formal partnerships with major vendors including Cisco Systems and Microsoft make available other vast support databases and allow fast access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.

Remote services Offered by Progent to companies in Jacksonville and throughout the state of Florida include:

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs that small businesses frequently need. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for small businesses with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who need fast access to an effective Call Center with professional phone support as well as the expertise to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Call Center application software to address the special requirements of your company, or providing occasional online staff to supplement your existing Help Desk Call Center group during unusually busy scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk team of seasoned network experts provides your customers in Jacksonville or anywhere in the state of Florida rapid communication with a large technical support resource with extensive experience offering telephone-based support and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's intent is to resolve instead of merely report technical problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To learn additional information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.

  • Online Network and Server Monitoring Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, remote network monitoring services based on System Center Operations Manager (SCOM), enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting looming trouble spots before they expand into full-scale emergencies, automated monitoring can ward off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft networks, or environments powered by a combination of operating systems.

How Your Jacksonville Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or send email to For small organizations and new ventures in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support specialists are ready to deliver expert and economical IT support the instant your organization needs it. More than 10 years of offering online tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Jacksonville small business works with a regular freelance support technician or maintains a full time IT staff that know how to handle typical computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to handle unexpected system crises or particularly complicated integration projects.

Features of Progent's Remote Computer Services for Jacksonville
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer small offices in Jacksonville or anywhere in the state of Florida the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Telephone Contact with Microsoft Qualified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small companies in Jacksonville and is also ideal for networks in more remote areas of Florida that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going education.

  • By the Minute Rates to Minimize Expenses
    Progent provides remote support on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online support and asks for no ongoing subscription fee for services delivered during normal working hours. This saves you from paying big bills for simple fixes.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Certified Partner for Cisco Systems, Progent can provide help from authorized professionals who have skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's core support offerings include system integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Experts group offers in-depth consulting expertise for critical application areas. Help available from the Application Experts Group includes:
    Dynamics GP Support and Programming
    MS Project Support
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Software Design and SQL Server 2014 Software Programming and Debugging
    Oracle Database Administration and Application Programming
    MySQL Management Support and Software Development
    Apple Mac Integration

    By offering a convenient centralized resource for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that align with the specific needs of your company.

  • Sophisticated Online Access Tools
    Protected online connectivity permits Progent's service professionals to see exactly what your users see. This makes it possible to find fast solutions to issues that might otherwise require an expensive personal visit. Effective online access tools and experienced technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite support and automated system tracking.

  • Compatibility with Mainstream VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

  • Round-the-Clock Service for Maximum Network Uptime
    For small companies with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained small offices whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT experience, refined remote support software, and understanding of corporate IT enable small offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent can provide world-class expertise for Microsoft’s leading server products with services such as Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Windows 2000 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large bills for quick fixes so you won't be tempted to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of documenting and archiving service records allows more efficient service and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for IT support, visit Immediate Emergency Support.

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