Immediate Phone Support for Jacksonville Small Office Networks
Urgent Remote Technical Support for Jacksonville NetworksFor small businesses located in Jacksonville or anywhere in Florida, Progent offers phone technical support for networks based on any combination of Microsoft, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by reducing or avoiding system outages and related costs due to business disruption, disgruntled clients, idle employees, and distracted executives.

Progent's billing model for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs manage to end up as big invoices. Progent's skill at disposing of problems quickly results in your company conserving money.

Progent's Online Support Tools
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for online engineering help and troubleshooting for small and midsize company IT systems. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to communicate with your network without breaching network security.

Progent's powerful technical support database application keeps detailed histories of all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance provided to each Progent customer by any engineer. This history of problems and responses is structured as a quickly exploitable internal database that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and formal relationships with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to determine the best solutions quickly.

Remote technical services available from Progent to companies in Jacksonville and throughout the state of Florida include:

  • Authorized Windows Support
    Windows Experts for Jacksonville, FloridaProgent's Microsoft-certified remote support professionals offer network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of platform support such as Windows 2012 R2 Server migration and deployment support, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server development, Lync implementation and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server development and Microsoft SQL Server 2012 migration, Operations Manager reporting, Project Server 2010 training, and SBS Server 2011 consulting.

    Progent also offers a broad array of affordable PC desktop consulting and support services to assist you company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop help covers areas such as assisting you to migrate to Windows 7 smoothly, configure 64-bit desktop software, or move to Office 2010.

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Engineers for Jacksonville, FloridaThe Cisco CCIE credential is the top accreditation for network consultants, and validates a person's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most challenging issues encountered in network design, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. CCIEs provide excellent value because their depth of experience allows them to solve problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes.

    Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.

  • CISM and CISSP Qualified Network Security Consultants
    CISSP Certified Network Security Consultants for Jacksonville, FloridaProgent's certified CISSP and ISSAP security consultants can provide a variety of system protection services to improve the defenses of your Microsoft Windows, Apple OS X, Linux, or UNIX network against attacks or assist your business to clean up quickly following a serious penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a broad spectrum of computer technologies such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware vSphere and Citrix XenServer virtualization technologies for server consolidation and easy administration, and migration from older systems to Windows or Linux-based environments. Progent's team-based methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Major Linux platforms for which Progent offers expert support include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs that small companies often request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who lack the budget to assemble and manage an in-house Call Center but who need fast communication with an efficient Help Desk with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent supplement to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve complex technical issues, or be ready in overflow situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Jacksonville or anywhere in the state of Florida rapid contact with a reliable technical support resource with extensive background providing phone help and online troubleshooting for IT systems based on Windows, Cisco Systems, Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a solid contributor to company performance, and Progent's target is to fix rather than simply document network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, MS Word, and Microsoft Office Excel. For more concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

    Remote Network Monitoring Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring services powered by MS System Center Operations Manager, adapted by Progent to fit your environment so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or networks based on multiple OS platforms.

How Your Jacksonville Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or e-mail For small companies and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based computer support specialists can provide effective and economical IT support the moment your business has to have it. Long experience offering online tech support has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Jacksonville company has a regular independent consultant or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially tough integration projects.

Features of Progent's Online Network Services for Jacksonville
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give small offices in Jacksonville or throughout the state of Florida unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your office world class network support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small companies in Jacksonville and is also ideal for networks in more remote regions of Florida that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing training.

  • Per Minute Rates to Reduce Expenses
    Progent provides remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for phone help and imposes no ongoing subscription fee for services provided during normal business hours. This saves you from paying big bills for routine repairs.

  • Access to Cisco Certified Network Architecture Experts
    As a Registered Partner for Cisco, Progent offers the services of authorized professionals who have expertise in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Specialists Group
    Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk Call Center support. Progent's Experts group offers in-depth consulting support for specific application areas. Help offered by the Application Experts Group includes:
    Microsoft Dynamics GP (Great Plains) Support and Customization
    Microsoft Dynamics CRM Help
    Microsoft Project Expertise
    Microsoft Excel Programming
    MS Office Help
    Crystal Reports, Microsoft Access, and FRx Custom Reports
    UNIX, Linux and Sun Solaris Help
    SQL Server Integration and Software Programming
    Oracle DBA Services and Application Development
    MySQL DBA Services and Software Development
    Apple Mac Integration

    By offering a full service centralized source for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that match the special requirements of your company.

  • Advanced Remote Access Software
    Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal service call. State-of-the-art online connectivity software and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and remote system analysis.

  • Compatibility with Popular VPN Products
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • Round-the-Clock Service for High System Availability
    For small businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high network availability.

  • Help Desk Services
    Progent's Help Desk support programs are designed especially for budget-constrained small offices whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support software, and understanding of corporate IT enable small offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, at the forefront of IT support, performing a broad variety of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with big bills for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.

How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT support, visit Immediate Urgent Support.

© 2002-2015 Progent Corporation. All rights reserved.