Fast Remote Support for Jacksonville Networks
For organizations located in Jacksonville or anywhere in Florida, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic jobs.
Progent's online technical support experts provide excellent leverage because they possess the practical background and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces direct expenses since solutions require minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast fixes somehow end up as large tabs. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and proven processes that permit the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to access your company's system without violating network security.
Progent's powerful service database system maintains extensive records of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent customer by any engineer. This database of trouble tickets and repairs is organized as a conveniently accessible internal database that enables Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Online support provided by Progent to customers in Jacksonville and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server development,
Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop support services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging issues surrounding network infrastructure design, integration, maintenance, compliance, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating program patches. Cisco CCIEs represent an excellent value since their broad expertise permits them to find solutions for problems rapidly. In typical instances, less qualified consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system via the latest on-line support technology in order to perform fast, secure, and economical analysis and repair.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area
Progent's CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity appliances. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recover rapidly following a serious penetration. Security solutions offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a broad array of computer technologies including system infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older applications to Windows or Linux environments. Progent's group-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent online help resolving anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Jacksonville Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the budget to assemble and manage an in-house Help Desk but who require fast access to an effective Call Center with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and operates as a seamless supplement to your current Helpdesk team. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult computer system problems, or be available in hectic instances when your other support engineers are too busy.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Jacksonville or anywhere in the state of Florida fast contact with an efficient support resource with substantial experience offering telephone-based support and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a solid contributor to business efficiency, and Progent's goal is to solve rather than merely annotate IT problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides remote advanced consulting expertise and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they cause crashes, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks based on a combination of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based network support specialists are ready to provide professional and affordable IT support whenever your business requires it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Jacksonville office has a regular independent consultant or employs a full time IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve unexpected system crises or especially challenging integration problems.
Benefits of Progent's Network Help for Businesses in Jacksonville
Progent's remote technical help services allow your Jacksonville organization to experience the advantages of timely, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will acquire added business value by becoming more available, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
For most organizations in Jacksonville or anywhere in Florida, local network support providers, whether consisting of outside consultants or an internal IT staff, can deal with the majority of technical issues. However, serious problems sometimes occur when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support technicians. In these instances, Progent's on-call support experts provide a convenient, quick, and affordable way to supplement your local help and to convey valuable knowledge to improve your capability to deal with future problems locally.
- Less Reliance on Individual Consultants
For IT support, smaller offices often rely on individual freelance consultants. While independent service people have less overhead than larger support companies and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may require your business to go without assistance during an emergency. As your network grows, system downtime and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your network is always up and running.
- Create a Solid Foundation for Smooth Growth
Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These poorly built systems need proper analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network architecture able to offer the solid foundation to handle current business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Product Resellers
Smaller businesses need guidance and technical training to negotiate an increasingly complex maze of product options capable of promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is motivated to sell a certain vendor's products. IT support and product sales can result in a situation where the proposed
solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to each client. The discipline of documenting and organizing service activity results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.