Urgent Remote Help for Jacksonville Small Office Networks
Fast Online Technical Support for Jacksonville NetworksFor small companies in Jacksonville or anywhere in Florida, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This reduces direct expenses because solutions accumulate minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast fixes somehow end up as big bills. Progent's penchant for solving problems efficiently translates into your company saving money.

Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of optimized tools and field-tested processes that promote the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to connect to your computer system without breaching corporate security.

Progent's sophisticated customer support database application maintains extensive histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of support rendered to every Progent customer by every consultant. This history of problems and fixes is organized as a quickly retrievable proprietary database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and formal partnerships with important industry leaders including Cisco Systems and Microsoft open up additional vast technical support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's online service specialists can determine the most efficient solutions promptly.

Online support services Offered by Progent to customers in Jacksonville and anywhere in the state of Florida include:

  • Certified MS Windows Experts
    MS Windows Experts for Jacksonville, FloridaProgent's Microsoft-qualified remote service professionals can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Exchange Server 2013 migration, Exchange 2010 maintenance, SharePoint 2013 design, Lync Server implementation and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2012 development and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad range of cost-effective desktop support services to help your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services as well as System Center Configuration Manager planning and deployment and Intune consulting to centralize the management of your PCs along with your Cloud-connected mobile devices.

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Consultants for Jacksonville, FloridaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and indicates an individual's network technology skills at the expert level. CCIEs can handle the most stubborn problems encountered in network design, deployment, maintenance, security, and repair. CCIEs work with the highest priority with Cisco Systems' internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software patches. CCIEs offer excellent value since their broad expertise enables them to resolve problems rapidly. In many instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.

    Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Qualified System Security Specialists for Jacksonville, FloridaProgent's certified CISM and CISSP security engineers offer a variety of security solutions that can strengthen the defenses of your Windows, Mac, Linux, or UNIX environment against internal or external threats or assist your company to recuperate quickly after a damaging breach. Security support services available from Progent cover comprehensive security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services address a broad spectrum of computer technologies including network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware and Citrix virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
    Apple Mac OS X
    Sun Solaris
    Berkeley UNIX (BSD)

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs that small businesses frequently need. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk programs for small companies with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for smaller companies who lack the resources to support an internal Call Center but who require fast response from an efficient Help Desk with professional phone assistance plus the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless addition to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for the most difficult network problems, or be ready in overflow situations when your ordinary resources are too busy.

    Progent's Help Desk team of seasoned information technology professionals offers your customers in Jacksonville or anywhere in the state of Florida fast assistance from an effective network service group with substantial background providing telephone-based support and online diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a significant contributor to company success, and Progent's policy is to solve instead of simply document IT problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including CRM, MS Project, MS Office Word, and MS Excel. To learn additional information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.

    Remote Network and Server Monitoring Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online computer system monitoring support based on System Center Operations Manager (SCOM), enhanced by Progent to accommodate your business so your network support is proactive and automated. By anticipating potential trouble spots before they evolve into network outages, automated monitoring can avoid disruptive and expensive information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or systems based on a variety of OS platforms.

How Your Jacksonville Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online support with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or email information@progent.com. For small companies and new ventures in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support specialists can deliver effective and economical system help whenever your organization requires it. More than 10 years of delivering online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Jacksonville office relies on a regular independent support technician or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to fix unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Services for Jacksonville
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer small businesses in Jacksonville or throughout the state of Florida unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small businesses in Jacksonville and is also ideal for networks in geographic regions of Florida that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, technical databases, and continuing training.

  • Per Minute Billing to Minimize Expenses
    Progent offers online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for phone support and requires no ongoing retainer for support services provided during normal working hours. This saves you from facing big invoices for quick fixes.

  • Access to Cisco Network Infrastructure Specialists
    As a Registered Partner for Cisco Systems, Progent offers the services of authorized specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic consulting offerings include system integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center support. Progent's Experts group offers in-depth consulting support for critical business applications. Help available from the Application Experts Group covers:
    Dynamics GP Support and Customization
    Microsoft Dynamics Customer Relationship Management Help
    Microsoft Office Project Expertise
    MS Excel Consulting
    Microsoft Word Consulting
    Crystal Reports, Microsoft Access, and FRx Consulting
    UNIX, Linux and Solaris Help
    Microsoft SQL Server Support and Software Development
    Oracle Database Administration and Software Development
    MySQL DBA Services and Application Programming
    Apple Macintosh Support

    By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that match the unique needs of your company.

  • Sophisticated Remote Access Tools
    Secure remote access allows Progent's support experts to observe precisely what your users see. This makes it easier to produce quick fixes to problems that might otherwise require a costly personal service call. Sophisticated online access tools and expert engineers combine to allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.

  • Compatibility with Popular VPN Gateways
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.

  • 24-hour Service for High System Uptime
    For small organizations with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are intended especially for budget-conscious small offices whose clients need immediate recourse to a Help Desk service with expert phone support and full escalation capability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of enterprise networking allow small businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the front lines of network support, executing a wide range of IT tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not just expert IT help, but also a consultant with proven approaches for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large invoices for quick repairs so you will not be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to each client. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.

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