Immediate Online Troubleshooting for Jacksonville Small Office Networks
Urgent Online Help for Jacksonville NetworksFor small and midsize companies located in Jacksonville or anywhere in Florida, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP and CISM-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe just for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast fixes manage to turn into major bills. Progent's penchant for dealing with technical issues efficiently results in your business conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of optimized tools and field-proven processes which ensure the maximum degree of efficiency for remote technical support and repair for small company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's online support team to communicate with your company's system without violating corporate security.

Progent's sophisticated service reporting application includes thorough records for all support that Progent's customers have been provided. Progent's team engineers have access to the history of assistance delivered to each client by any consultant. This history of trouble tickets and resolutions is structured as a quickly exploitable support database that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with optimal solutions quickly.

Remote services provided by Progent to companies in Jacksonville and anywhere in the state of Florida include:

  • Certified Windows Support
    Microsoft Windows Experts for Jacksonville, FloridaProgent's Microsoft-certified online support experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of platform support services including Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2010 design, Microsoft Lync implementation and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server development and Microsoft SQL Server 2012 migration, Systems Center Operations Manager monitoring, Project Server training, and Small Business Server 2011 support.

    Progent also offers a wide array of affordable desktop services to assist you business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop help includes assisting you to migrate to Microsoft Windows 7 smoothly, support 64-bit workstation applications, or integrate Office 2010.

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most stubborn challenges associated with network planning, installation, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to find solutions for problems quickly. In many instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.

    Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified System Security Experts for Jacksonville, FloridaProgent's certified CISSP and ISSAP security consultants offer a range of system protection solutions to enhance the safety of your Microsoft Windows, Apple OS X, Linux, or UNIX environment against assaults or assist you to clean up quickly after a damaging breach. Security solutions available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; integrating firewalls; building secure mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a broad array of information technologies including network architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware and Citrix virtual server products for server hardware economization and easy administration, and migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.

    Major Linux platforms for which Progent offers expert support include:
    RedHat Linux
    SUSE Linux
    Slackware Linux

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small businesses with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small companies who lack the resources to assemble and manage an in-house Call Center but who require quick response from a reliable Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced engineers.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or improving your existing organization, selecting or modifying Help Desk software to address the unique requirements of your corporation, or providing temporary online staff to reinforce your existing Help Desk team to deal with demanding scenarios like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center team of seasoned network professionals gives your clients in Jacksonville or anywhere in the state of Florida instant access to a reliable support group with extensive background offering telephone-based support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a solid driver of business productivity, and Progent's intent is to resolve rather than just track technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and Office Excel. To read more about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

    Online Network Monitoring Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online network and server monitoring support powered by MS Operations Manager, enhanced by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting potential issues before they result in downtime, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or environments that incorporate a combination of operating systems.

How Your Jacksonville Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or email For small offices and new ventures in Jacksonville or anywhere in the state of Florida, Progent's online network support engineers are ready to provide professional and cost-effective system help the instant your business has to have it. More than 10 years of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Jacksonville company has a local freelance support technician or employs an in-house organization that know how to deal with day-to-day computer problems, Progent’s Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to deal with sudden network emergencies or especially tough integration problems.

Features of Progent's Remote Network Services for Jacksonville
Progent's phone support, remote repair, network security consulting, and network management services give small offices in Jacksonville or throughout the state of Florida the greatest leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can provide your company world class IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

  • Fast Telephone Contact with Microsoft Qualified Experts
    Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to small companies in Jacksonville and is also ideal for networks in more remote regions of Florida that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing education.

  • Per Minute Rates to Reduce Costs
    Progent provides remote support on a per-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for online service and imposes no monthly subscription fee for services delivered during regular business hours. This keeps you from facing big invoices for routine fixes.

  • Availability of Cisco Network Architecture Professionals
    As a Registered Partner for Cisco, Progent can provide access to on-staff professionals who have skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic support services consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Support offered by the Application Experts staff includes:
    MS Dynamics GP (Great Plains) Consulting and Customization
    Microsoft Dynamics CRM Help
    Microsoft Project Expertise
    MS Excel Consulting
    Microsoft Word Help
    Crystal Reports, Microsoft Access, and FRx Custom Reports
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server Support and Application Design
    Oracle Database Administration and Application Development
    MySQL DBA Services and Software Design
    Apple Mac Consulting

    By providing a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that fit the specific requirements of your business.

  • Advanced Online Connectivity Software
    Secure remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive onsite visit. Effective online connectivity software and expert technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in online troubleshooting and remote network tracking.

  • Compatibility with Mainstream VPN Gateways
    Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Support for Maximum Network Uptime
    For small companies with mission-critical applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center programs are intended especially for budget-constrained small companies whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical background, refined remote support tools, and familiarity with enterprise networking enable small companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Full Line of Servers
    Progent offers in-depth expertise for Microsoft’s popular server products with services that include Windows 2012 R2 Server migration and deployment support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Windows 2000 upgrades, Exchange 2013 Server migration help, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL 2008 support and SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premise visits per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Companies who work with trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network help, visit Immediate Emergency Support.

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