Immediate Online Help for Jacksonville Small Business Computer Systems
Immediate Phone Help for Jacksonville NetworksFor small companies in Jacksonville or anywhere in Florida, Progent provides remote technical support for computer systems powered by Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco Systems CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and diagnostic issues.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve the majority of network issues quickly. This reduces immediate costs since solutions require minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves even more in indirect costs by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical online service firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick repairs manage to end up as major invoices. Progent's penchant for handling problems efficiently results in your business saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized technologies and field-proven processes which ensure the highest level of effectiveness for remote technical support and repair for small business information systems. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your system remotely without compromising network security.

Progent's proven customer support database application maintains thorough histories for all support that Progent's clients have received. Progent's team engineers have the benefit of the details of assistance provided to every client by every Progent engineer. This database of anomalies and fixes is structured as a readily exploitable support knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco Systems and Microsoft make available additional massive support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.

Remote technical services provided by Progent to customers in Jacksonville and anywhere in the state of Florida include:

  • Certified Windows Experts
    Windows Support for Jacksonville, FloridaProgent's Microsoft-qualified online service engineers can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of technology support services such as Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 installation, Microsoft Exchange Server 2013 deployment, Microsoft Exchange Server 2010 management, SharePoint 2013 design, Lync implementation and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server 2008 programming and Microsoft SQL Server 2012 upgrades, Systems Center Operations Manager reporting, Project Server training, and SBS Server support.

    Progent also offers a wide array of affordable PC desktop consulting and support services to help you business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Microsoft Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Engineers for Jacksonville, FloridaThe Cisco CCIE credential is the premier accreditation for networking professionals, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging issues encountered in network infrastructure design, integration, administration, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their broad experience permits them to find solutions for problems quickly. In common cases, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes.

    Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified Network Security Professionals for Jacksonville, FloridaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions to strengthen the defenses of your Windows, Mac, or Linux network against internal or external threats or help your company to recuperate quickly following a serious penetration. Security support services available from Progent include: thorough security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a wide spectrum of information technologies including system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware and Citrix virtual server products for server hardware consolidation and easy administration, and migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.

    Major Linux platforms for which Progent offers expertise include:
    SUSE Linux
    Slackware Linux

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small organizations with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for smaller organizations who lack the resources to assemble and manage an internal Call Center but who want quick communication with an effective Call Center with proficient phone support as well as the expertise to escalate complex problems to high-level engineers.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk application software to handle the special requirements of your company, or providing occasional phone support staff to supplement your internal Call Center group to handle demanding situations like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of seasoned network experts offers your workers in Jacksonville or anywhere in the state of Florida fast contact with an effective network service resource with years of experience delivering phone consulting and remote repair service for networks powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a key contributor to business performance, and Progent's policy is to fix and not merely track technical problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers online advanced engineering support and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For additional information about Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring services based on MS Operations Manager 2007, customized by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating potential issues before they evolve into network outages, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks based on a mix of platforms.

How Your Jacksonville Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or send email to For small companies and new businesses in Jacksonville or throughout the state of Florida, Progent's online computer support specialists can deliver effective and cost-effective system support the instant your company has to have it. More than 10 years of providing online technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the cost and lost time that comes with on-premise support visits.

Even if your Jacksonville small business has a regular freelance support technician or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to address sudden network crises or especially complicated integration projects.

Features of Progent's Online Computer Services for Jacksonville
Progent's phone support, remote repair, system security consulting, and network administration services offer small companies in Jacksonville or throughout the state of Florida the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Phone Access to Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to small businesses in Jacksonville and is also ideal for customers in more remote areas of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has access to a broad range of Microsoft support tools, service information, and on-going training.

  • Per Minute Rates to Minimize Costs
    Progent offers online support on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone service and requires no ongoing subscription fee for services provided during normal working hours. This protects you from facing big invoices for quick repairs.

  • Access to Cisco Certified Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent offers help from authorized specialists with expertise in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's basic consulting services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting support for critical application areas. Support offered by the Application Experts Team covers:
    MS Dynamics GP (Great Plains) Consulting and Programming
    Microsoft Dynamics Customer Relationship Management Help
    Microsoft Project Expertise
    Microsoft Office Excel Consulting
    MS Word Consulting
    Crystal Reports, Microsoft Access, and FRx Consulting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server Integration and Software Development
    Oracle Management Support and Application Programming
    MySQL DBA Services and Application Design
    Apple Macintosh Help

    By offering a full service centralized resource for network generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that fit the special needs of your company.

  • Advanced Online Access Tools
    Protected online access allows Progent's service experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require an expensive personal service call. Cutting-edge online connectivity tools and expert technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.

  • Compatibility with Leading VPN Gateways
    Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.

  • 24x7 Service for High System Availability
    For small businesses with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are intended specifically for budget-conscious small organizations whose clients require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of IT background, refined remote support tools, and familiarity with corporate IT enable small businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premise visits by the minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to every customer. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for network help, go to Immediate Urgent Support.

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