Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area
Fast and Affordable Remote Help for Jacksonville Networks
For businesses in Jacksonville or anywhere in the state of Florida, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers offer exceptional leverage because they have the real-world background and have access to the sophisticated tools needed to solve most information system problems rapidly. Efficient support lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are charged just for the support that you receive. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow end up as big bills. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested processes that allow the highest degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to communicate with your network remotely without violating corporate security.
Progent's proven technical support database application maintains detailed documentation describing all service that Progent's clients have received. Progent's team engineers have access to the specifics of services provided to each customer by any engineer. This history of trouble tickets and repairs is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to find the best solutions promptly.
Remote technical services offered by Progent to clients in Jacksonville and throughout the state of Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support engineers offer computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn problems associated with network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their broad experience enables them to resolve problems rapidly. In typical instances, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network by means of the latest remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity products. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs consulting expertise, Cisco wireless controllers consulting, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Qualified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services that can strengthen the safety of your Windows, macOS and OS X, or Linux network against attacks or help your company to recover rapidly following a damaging breach. Security solutions offered by Progent include: thorough information security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert remote consulting services to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a wide range of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Jacksonville Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to create an internal Help Desk but who want quick response from an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or revamping your established organization, evaluating or modifying Call Center software to meet the special demands of your corporation, or providing occasional online staff to work with your in-house Help Desk group during demanding scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network professionals offers your clients in Jacksonville or anywhere in the state of Florida quick assistance from a reliable network service resource with extensive experience offering phone help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's target is to solve and not merely document network problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced consulting expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Jacksonville, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your network support is proactive rather than reactive. By spotting possible trouble spots before they grow into downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of platforms.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Jacksonville or throughout the state of Florida, Progent's phone-based network support specialists can deliver expert and affordable IT help whenever your company has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time associated with on-site support visits.
Even if your Jacksonville organization deals with a local independent consultant or employs a full time organization that can handle the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Organizations in Jacksonville
Progent's remote IT consulting services allow your Jacksonville business to experience the benefits of immediate, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your local IT resources
With most organizations in Jacksonville and throughout Florida, local computer support providers, whether consisting of outside consultants or an in-house IT staff, can handle the majority of network issues. On the other hand, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these instances, Progent's online service professionals provide a convenient, fast, and affordable way to augment your regular resources and to pass on useful knowledge to improve your ability to resolve future problems in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller businesses often rely on independent freelance consultants. While independent service people have smaller overhead than big service organizations and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your company to go without help during an IT crisis. As your business expands, network unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support experts to insure your network is always available.
- Build a Scalable Foundation for Smooth Expansion
Organizations often begin with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed systems need proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system architecture able to deliver the stable foundation to handle critical business demands and ease future expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller companies require advice and technical training to negotiate an ever more complicated array of product alternatives capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the front lines of IT service, performing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every customer. The practice of detailing and archiving support activity results in more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.