Immediate Online Help for Jacksonville Florida Networks
Fast Remote Support for Jacksonville SystemsFor organizations in Jacksonville Florida, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology necessary to resolve most information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical remote service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast fixes manage to end up as large bills. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized tools and proven processes that ensure the highest level of effectiveness for online technical support and repair for information systems of any size. Progent's Technical Response Center can communicate with your company's computer system remotely without compromising network security.

Progent's proven technical support reporting application includes thorough documentation for all support that Progent's clients have been provided. Progent's staff engineers have access to the details of support delivered to each Progent client by any engineer. This history of anomalies and solutions is stored as a readily accessible internal knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with optimal solutions in the least time.

Online support services provided by Progent to businesses in Jacksonville Florida include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and rapid recovery of important files, applications, images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk provides a transparent extension of your internal support team. Client access to the Service Desk, delivery of support services, escalation, ticket generation and tracking, performance measurement, and management of the support database are consistent whether issues are taken care of by your corporate network support staff, by Progent's team, or a mix of the two. Your business has complete flexibility to extend or reduce your part of technical support activity as needed. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. For details about ProSight Shared Help Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services permit your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center software products to meet the unique needs of your company, or providing temporary online staff to reinforce your internal Help Desk Call Center resources to deal with demanding situations like software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned network professionals offers your clients in Jacksonville Florida rapid communication with a dependable technical support resource with substantial background delivering phone help and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's intent is to resolve and not merely report IT problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Jacksonville Florida online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By exposing looming trouble spots before they grow into network outages, proactive monitoring can head off stressful and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that support multiple operating systems.
How Your Jacksonville Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Jacksonville Florida, Progent's online network support engineers are ready to provide effective and cost-effective IT support the moment your business requires it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Jacksonville organization works with a regular freelance consultant or employs an in-house organization that can deal with common computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly tough integration problems.

Features of Progent's Remote Computer Support for Jacksonville Florida
Progent's online help, remote troubleshooting, network security consulting, and network management services offer businesses in Jacksonville Florida unparalleled leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the front lines of network service, performing a wide variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for using computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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