Immediate Remote Support for Jacksonville Small Business Networks
Immediate Online Support for Jacksonville NetworksFor small and midsize businesses in Jacksonville or anywhere in the state of Florida, Progent offers phone help for networks powered by Microsoft Windows, Cisco Systems, Mac OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to solve the majority of information system problems quickly. This reduces immediate costs since service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits even more with indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives.

Progent's billing model for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where fast fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly translates into your business conserving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a set of optimized tools and field-tested processes which allow the highest level of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's remote service group to interface to your company's network remotely without violating corporate security.

Progent's powerful customer support reporting system maintains comprehensive histories describing the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services rendered to every client by every Progent engineer. This history of trouble tickets and repairs is organized as a quickly accessible proprietary database that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with major vendors such as Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can determine optimal resolutions quickly.

Phone-based support available from Progent to customers in Jacksonville and throughout the state of Florida include:

  • Authorized Microsoft Windows Support
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-certified online service engineers offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide variety of technology support services including Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 installation, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server development, Lync Server 2010 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server development and Microsoft SQL Server 2012 upgrades, Operations Manager reporting, Project Server planning, and Small Business Server 2011 consulting.

    Progent also can deliver a wide range of affordable desktop consulting and support services to help your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop help includes helping your company to migrate to Microsoft Windows 7 non-disruptively, set up 64-bit desktop applications, or integrate Microsoft Office 2010.

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Jacksonville, FloridaThe Cisco CCIE certification is the top recognition for networking engineers, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn problems occurring in network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their depth of experience permits them to fix problems quickly. In common cases, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes.

    Few support providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco Systems authorized CCIE so your company can receive immediate support for complex network issues that are hurting business efficiency but are beyond the experience of your local computer support personnel. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of the latest remote troubleshooting tools in order to perform fast, safe, and economical diagnosis and remediation.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified Network Security Consultants for Jacksonville, FloridaProgent's accredited CISSP and ISSAP security consultants offer a variety of security services to bolster the defenses of your Windows, Apple Mac, Linux, or UNIX network against assaults or help you to recover rapidly following a serious breach. Security consulting services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services address a broad spectrum of computer technologies including network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware vSphere and Citrix XenServer virtual server products for server hardware consolidation and easy administration, and transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Major Linux platforms for which Progent can provide expert support include:
    SUSE Linux

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses often request. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick response from a reliable Call Center with proficient telephone assistance as well as the ability to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent supplement to your existing Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation resource for the toughest network issues, or be ready in those instances when your other support engineers are swamped.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Jacksonville or anywhere in the state of Florida fast access to a dependable technical support group with extensive background offering telephone-based help and remote troubleshooting for networks based on Windows, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a major contributor to business success, and Progent's aim is to fix rather than merely document technical issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced engineering support and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To learn additional information about Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.

    Remote Network Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, remote network monitoring services based on Microsoft System Center Operations Manager 2007, adapted by Progent to suit your environment so your IT support is proactive rather than reactive. By detecting possible trouble spots before they grow into crashes, proactive monitoring can minimize stressful and costly service crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or systems that support multiple OS platforms.

How Your Jacksonville Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or e-mail For small organizations and startups in Jacksonville or anywhere in the state of Florida, Progent's online computer support specialists are ready to provide professional and cost-effective IT help whenever your organization requires it. Long experience providing remote technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Jacksonville company deals with a local independent support technician or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to resolve sudden system emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Small Offices in Jacksonville
Progent's remote support services allow your Jacksonville small business to realize the advantages of immediate, world-class IT support without the cost of managing a full-time IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    For most small businesses in Jacksonville and throughout Florida, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can take care of the majority of technical problems. However, IT crises may occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online support specialists give you an easy, quick, and affordable solution to supplement your regular resources and to convey valuable information to increase your capability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, small businesses often rely on independent freelance service providers. Although independent consultants carry less overhead than big consulting companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your company to go without help during an IT crisis. As your network expands, network downtime and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Seamless Growth
    Small organizations typically start with an IT system created on a modest budget. Without a strong framework, slap-dash repairs often get piled onto an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These badly built systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a network infrastructure that can offer the stable foundation to handle current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Small offices need advice and technical training to navigate through an ever more complex array of product options capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with corporate IT enable small companies to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the forefront of network support, executing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Companies who work with trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.

How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network support, go to Immediate Emergency Support.

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