Immediate Phone Support for Jacksonville Small Office Networks
Fast Phone Support for Jacksonville SystemsFor small and midsize businesses located in Jacksonville or anywhere in Florida, Progent provides phone technical support for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many online support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate situations where quick fixes somehow turn into large bills. Progent's penchant for handling technical issues efficiently translates into your company saving cash.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes that permit the maximum level of efficiency for online consulting and repair for small business information systems. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to access your company's system without breaching corporate security.

Progent's proven service reporting application includes detailed histories for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support delivered to each Progent client by any consultant. This history of problems and resolutions is structured as a readily exploitable internal knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and formal partnerships with important technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online consulting experts are able to find the best resolutions in the least time.

Phone-based services provided by Progent to customers in Jacksonville and anywhere in the state of Florida include:

  • Certified Windows Experts
    Microsoft Windows Experts for Jacksonville, FloridaProgent's Microsoft-qualified remote support experts can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting professionals who can help you with a wide variety of platform support services including Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Lync implementation and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, SQL Server development and SQL Server 2012 upgrades, Systems Center Operations Manager network monitoring, Project Server 2010 planning, and Small Business Server consulting.

    Progent in addition offers a broad array of affordable desktop support services to help you business to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support as well as Microsoft System Center Configuration Manager design and deployment and Microsoft Intune expertise to centralize the administration of your PCs and Cloud-connected mobile devices.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex problems occurring in network infrastructure planning, installation, administration, compliance, and repair. Cisco CCIEs work closely with Cisco Systems' internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying software updates. CCIEs represent an excellent value since their broad expertise allows them to find solutions for problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes.

    Few support organizations make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a Cisco Systems authorized CCIE so you can receive urgent assistance for complex network problems that are crippling business productivity but are beyond the experience of your local network service providers. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of advanced on-line support technology to provide quick, safe, and affordable diagnosis and repair.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Certified System Security Consultants for Jacksonville, FloridaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can enhance the defenses of your Windows, Mac, Linux environment against assaults or help you to recuperate quickly following a damaging breach. Security consulting services offered by Progent cover in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; guarding your messaging system against spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services address a broad range of computer technologies including network architecture, email systems, system and process security, UNIX and Windows coexistence, VMware vSphere and Citrix XenServer virtualization products for server economization and easy administration, and transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.

    Major Linux variants for which Progent offers expertise include:
    RedHat Linux
    Debian GNU/Linux
    Slackware Linux

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for small companies with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for small organizations who lack the resources to build and maintain an in-house Help Desk but who want quick access to an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network problems, or be ready in those instances when your regular service providers are overwhelmed.

    Progent's Help Desk staff of seasoned network consultants provides your clients in Jacksonville or anywhere in the state of Florida fast assistance from a dependable support group with extensive experience delivering phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's goal is to resolve instead of simply report network issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers online advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Office Excel. To find out additional information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, online computer system monitoring support based on Microsoft System Center Operations Manager, enhanced by Progent for your business so your network support is proactive rather than reactive. By spotting possible issues before they grow into downtime, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or environments that incorporate a combination of operating systems.

How Your Jacksonville Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or e-mail For small companies and startups in Jacksonville or throughout the state of Florida, Progent's online computer support engineers are ready to provide effective and affordable IT support whenever your company has to have it. Long experience offering online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost time that comes with on-premise support visits.

Even if your Jacksonville small business relies on a local independent consultant or maintains a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to deal with unexpected system crises or especially complex integration problems.

Advantages of Progent's Network Help for Small Companies in Jacksonville
Progent's online network troubleshooting services allow your Jacksonville small company to have the advantages of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most small offices in Jacksonville or anywhere in Florida, nearby computer service resources, whether made up of freelance consultants or an in-house IT staff, can take care of typical network issues. On the other hand, major troubles may occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these cases, Progent's on-call service professionals give you a convenient, fast, and budget-friendly solution to augment your regular resources and to transfer useful knowledge to increase your capability to handle future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, small companies commonly depend on independent freelance consultants. While freelance consultants carry smaller overhead than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your small business grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service expertise to make sure your network remains up and running.

  • Create a Solid Foundation for Seamless Growth
    New companies typically start with an information architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. Such poorly built environments need proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to handle critical business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Small businesses require guidance and technical training to navigate through an ever more complex array of product alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a small business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of IT experience, refined remote support software, and understanding of enterprise networking enable small offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, Windows 2000 migration, Microsoft Exchange Server 2013 deployment, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL 2008 programming and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. As a result, you owe only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The practice of detailing and archiving support records results in more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.

How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT help, go to Immediate Emergency Support.

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