Immediate Remote Support for Jacksonville Small Business Networks
Immediate Phone Technical Support for Jacksonville SystemsFor small and midsize businesses located in Jacksonville or anywhere in Florida, Progent offers remote help for information systems powered by Microsoft, Cisco Systems, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the practical background and have access to the sophisticated technology required to resolve most information system problems quickly. Efficient support reduces direct costs because solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick fixes somehow end up as big tabs. Progent's skill at disposing of problems quickly translates into your company conserving money.

Progent's Remote Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and proven processes which ensure the highest degree of effectiveness for remote technical support and troubleshooting for small company IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to access your company's system without breaching network security.

Progent's sophisticated customer support database system includes thorough documentation of the service that Progent's clients have been provided. Progent's team consultants have access to the records of all help delivered to each Progent client by any consultant. This archive of trouble tickets and resolutions is organized as a readily exploitable support knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists can determine the best solutions in the least time.

Remote technical services available from Progent to small businesses in Jacksonville and anywhere in the state of Florida include:

  • Authorized Windows Expertise
    MS Windows Experts for Jacksonville, FloridaProgent's Microsoft-qualified remote support engineers can deliver network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 application development, Microsoft Lync integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2012 programming and SQL Server 2014 upgrades, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Microsoft Access Development and Training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of affordable PC desktop support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support services plus System Center Configuration Manager design and installation and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Engineers for Jacksonville, FloridaThe Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and certifies a consultant's network technology knowledge at the master level. CCIEs can resolve even the most stubborn problems occurring in network infrastructure planning, installation, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco Systems' in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer exceptional value because their deep experience permits them to find solutions for problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.

    Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • CISM and CISSP Certified System Security Consultants
    CISSP Qualified Network Security Engineers for Jacksonville, FloridaProgent's qualified CISSP and ISSAP network security consultants can provide a range of security services that can improve the defenses of your Microsoft Windows, Mac, or Linux environment against assaults or help your company to recuperate quickly following a damaging breach. Security consulting services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; building safe mechanisms for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services address a broad array of computer technologies such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware vSphere and Citrix virtual server products for server hardware consolidation and easy administration, and migration from legacy systems to Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based assistance resolving problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
    Apple Mac OS X
    HP-UX (Hewlett Packard UNIX)

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs that small businesses frequently need. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who lack the resources to support an in-house Help Desk but who require fast access to an effective Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or revamping your established organization, identifying or customizing Help Desk Call Center software to address the unique demands of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center group to deal with demanding scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network experts offers your workers in Jacksonville or anywhere in the state of Florida immediate assistance from a dependable support group with years of experience providing phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a major driver of business success, and Progent's aim is to resolve and not simply annotate technical issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. For additional information on Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Group.

    Online Network Monitoring Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, remote network monitoring services powered by Microsoft System Center Operations Manager, enhanced by Progent to accommodate your business so that your network maintenance is proactive and automated. By exposing potential problems before they result in crashes, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or networks based on multiple operating systems.

How Your Jacksonville Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or e-mail For small offices and new businesses in Jacksonville or anywhere in the state of Florida, Progent's phone-based computer support engineers can deliver expert and economical system help the moment your organization requires it. More than a decade of delivering online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Jacksonville small business relies on a regular freelance consultant or employs a full time organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to deal with sudden network crises or particularly tough integration problems.

Features of Progent's Remote Computer Services for Jacksonville
Progent's online support, remote repair, network security expertise, and system administration services offer small offices in Jacksonville or anywhere in the state of Florida the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can provide your organization world class network support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Fast Telephone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to small businesses in Jacksonville and is also ideal for customers in geographic regions of Florida that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a wide range of Microsoft support tools, service information, and on-going education.

  • By the Minute Rates to Reduce Costs
    Progent provides online help on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for phone support and requires no monthly subscription fee for services delivered during normal business hours. This keeps you from paying big invoices for routine fixes.

  • Availability of Cisco Network Architecture Professionals
    As a Certified Partner for Cisco Systems, Progent can provide access to on-staff professionals who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Consulting
    Progent's core consulting services include technology integration, MS Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts Team can provide world-class consulting support in critical business applications. Help offered by the Application Experts Group covers:
    Microsoft Dynamics GP/Great Plains Support and Customization
    Microsoft Office Project Support
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2014 and 2014 Configuration and Software Development
    Oracle DBA Services and Application Programming
    MySQL Project Management and Software Development
    Mac Help

    By providing a full service one-stop source for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the special requirements of your company.

  • State of the Art Remote Access Software
    Protected remote access permits Progent's support professionals to see precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive personal visit. Effective remote access software and expert engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite support and automated system monitoring.

  • Support for Leading VPN Products
    Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Support for High Network Uptime
    For small offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are intended especially for budget-constrained small companies whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined remote support software, and familiarity with corporate IT allow small companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the forefront of IT service, performing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The practice of detailing and archiving service records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network help, visit Immediate Urgent Support.

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