Immediate Online Help for Jacksonville Small Office Computer Systems
Fast Remote Support for Jacksonville NetworksFor small companies in Jacksonville or anywhere in the state of Florida, Progent provides remote support for networks powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology needed to solve the majority of information system issues quickly. This reduces immediate costs because solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for handling technical issues quickly results in your company conserving cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that ensure the maximum degree of efficiency for online technical support and troubleshooting for small business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to link to your company's environment without breaching network security.

Progent's proven service reporting system keeps comprehensive histories describing all support that Progent's clients have received. Progent's team service personnel have access to the details of services rendered to each customer by every Progent engineer. This history of trouble tickets and fixes is structured as an easily retrievable support knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and formal partnerships with key vendors such as Cisco and Microsoft make available additional vast technical databases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient solutions promptly.

Online support services available from Progent to clients in Jacksonville and throughout the state of Florida include:

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-qualified remote service engineers can deliver network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of platform support such as Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 installation, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server application development, Lync implementation and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, SQL Server programming and Microsoft SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server 2010 training, and SBS Server consulting.

    Progent also offers a wide array of cost-effective desktop services to assist you company to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support covers areas such as helping you to upgrade to Microsoft Windows 7 smoothly, support 64-bit workstation software, or move to Office 2010.

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Consultants for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to resolve the most difficult challenges occurring in network infrastructure design, installation, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional value since their deep experience enables them to find solutions for problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.

    Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network products.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified System Security Specialists for Jacksonville, FloridaProgent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can improve the defenses of your Windows, Apple OS X, or Linux network against attacks or help your company to recover rapidly following a serious breach. Security solutions offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; building safe architectures for remote and mobile access; defending your email infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services address a wide range of information technologies including network architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware and Citrix virtualization products for server economization and simplified management, and transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent online help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
    Apple Mac OS X
    Sun Solaris
    Silicon Graphics IRIX

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs that small companies often need. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for small and midsize businesses with networks that incorporate Microsoft, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who don't have the resources to support an internal Help Desk Call Center but who require quick communication with an effective Call Center with professional telephone support plus the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless supplement to your established Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation option to resolve the toughest network challenges, or be ready in those instances when your regular resources are too busy.

    Progent's Call Center staff of seasoned network experts offers your clients in Jacksonville or anywhere in the state of Florida instant communication with a dependable network service resource with extensive background providing telephone-based support and remote diagnostics for networks based on Microsoft Windows, Cisco Systems, Apple Mac, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's aim is to fix rather than just track technical problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as CRM, Office Project, Office Word, and Microsoft Office Excel. To find out more about Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.

    Remote Network Monitoring Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online computer system monitoring support centered around MS System Center Operations Manager, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By spotting looming problems before they evolve into downtime, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Windows systems, or systems based on a mix of operating systems.

How Your Jacksonville Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or email For small organizations and new ventures in Jacksonville or throughout the state of Florida, Progent's online network support engineers are ready to deliver expert and affordable system support the moment your business requires it. More than a decade of providing online tech support has earned Microsoft Gold status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Jacksonville company has a local independent consultant or maintains an in-house organization that can handle ordinary network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to resolve unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Computer Support for Jacksonville
Progent's online support, Internet-based repair, system security consulting, and system management services give small businesses in Jacksonville or anywhere in the state of Florida the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small businesses in Jacksonville and is also ideal for customers in geographic regions of Florida that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing training.

  • Per Minute Billing to Minimize Expenses
    Progent provides remote help on a per-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for phone service and requires no monthly retainer for services provided during regular business hours. This protects you from paying big bills for quick fixes.

  • Access to Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco Systems, Progent offers the services of on-staff professionals with skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's basic support offerings include technology integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support available from the Application Experts Team includes:
    Microsoft Dynamics GP (Great Plains) Software Support and Customization
    Microsoft CRM Help
    MS Project Support
    Microsoft Excel Programming
    MS Word Help
    Crystal Reports, Microsoft Office Access, and FRx Consulting
    UNIX, Linux and Solaris Help
    SQL Server Integration and Application Development
    Oracle Database Administration and Application Development
    MySQL Management and Software Development
    Apple Mac Consulting

    By providing a full service centralized source for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that align with the specific requirements of your company.

  • Advanced Online Connectivity Software
    Secure online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive personal service call. State-of-the-art online access software and experienced engineers together allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.

  • Support for Popular VPN Products
    Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • Round-the-Clock Service for High System Uptime
    For small organizations with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed especially for budget-constrained small offices whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with corporate IT allow small companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 integration, Microsoft Windows 2003 Server upgrades, Windows 2000 migration, Exchange Server 2013 deployment, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2008 support and Microsoft SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premise service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for quick solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to each customer. The practice of detailing and archiving support records allows more efficient service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network help, visit Immediate Emergency Support.

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