Fast Remote Technical Support for Jacksonville Florida Networks
For companies located in Jacksonville Florida, Progent offers online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the advanced tools needed to solve most network issues rapidly. This reduces immediate costs because solutions accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay just for the services that you receive. In contrast to typical remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your system without breaching corporate security.
Progent's proven service database system keeps comprehensive histories for all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of assistance delivered to every client by any Progent consultant. This archive of anomalies and responses is stored as a quickly exploitable proprietary database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts can come up with the most efficient solutions promptly.
Remote services provided by Progent to businesses in Jacksonville Florida include:
Certified Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies a person's network technology knowledge at the expert level. CCIEs can handle even the most stubborn problems associated with network infrastructure planning, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. CCIEs are an exceptional value because their deep expertise allows them to fix problems quickly. In common cases, less qualified service providers can struggle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of sophisticated on-line support technology in order to perform efficient, secure, and economical diagnosis and remediation.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area
Progent's CCIEs offer help for all of Cisco's industry-leading selection of infrastructure products by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to clean up quickly after a damaging penetration. Security solutions offered by Progent cover comprehensive information security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide array of information technologies such as system architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance troubleshooting anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Jacksonville Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Jacksonville Florida quick communication with a reliable technical support group with years of background providing phone help and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a crucial contributor to business productivity, and Progent's aim is to solve instead of just track technical problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides remote professional engineering support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Jacksonville Florida remote hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your IT support is proactive and automated. By uncovering emerging problems before they result in downtime, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on multiple OS platforms.
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Jacksonville Florida, Progent's phone-based network support engineers can deliver professional and cost-effective IT support whenever your business has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises support calls.
Even if your Jacksonville office has a local independent consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with sudden network crises or particularly complicated integration projects.
Features of Progent's Online Computer Support for Jacksonville Florida
Progent's online help, remote repair, system security consulting, and network administration services offer businesses in Jacksonville Florida unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Jacksonville Florida and is also ideal for networks in geographic regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Reduce Costs
Progent offers online help on a per-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online help and imposes no ongoing retainer for support services delivered during normal working hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers help from authorized specialists with skill in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Project Management and Application Programming
Apple Mac Support
Amazon MWS Programming and Debugging
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that align with the specific needs of your company.
- Sophisticated Remote Connectivity Software
Secure remote connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that might otherwise require an expensive personal visit. Cutting-edge remote connectivity software and expert engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite support and automated system monitoring.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the front lines of IT support, performing a wide range of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.