Fast and Affordable Online Technical Support for Jacksonville Computer Systems
For companies in Jacksonville or anywhere in the state of Florida, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially important for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and proven processes which ensure the maximum level of efficiency for online help and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to connect to your network remotely without breaching corporate security.
Progent's powerful service reporting system keeps detailed histories describing the service that Progent's customers have received. Progent's team consultants have the benefit of the history of support delivered to each Progent client by every Progent engineer. This history of issues and responses is structured as a quickly retrievable proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's remote service specialists are able to come up with the best resolutions quickly.
Remote services provided by Progent to businesses in Jacksonville and throughout the state of Florida include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support engineers can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2013 application development, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most complex issues surrounding network planning, integration, administration, protection, and repair. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to find solutions for problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of sophisticated on-line troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of system protection solutions that can improve the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recover rapidly following a damaging penetration. Security consulting services available from Progent include: in depth data security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent can provide expert online support services to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to cover a wide range of information technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Jacksonville Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or improving your established organization, identifying or modifying Call Center software to handle the particular requirements of your company, or providing temporary online staff to supplement your existing Help Desk group during high-demand scenarios such as software migrations, mass updates, or installing new applications.
Progent's Call Center team of experienced information technology experts provides your workers in Jacksonville or anywhere in the state of Florida quick contact with a dependable support group with extensive experience delivering phone consulting and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a key driver of company performance, and Progent's policy is to fix rather than merely report network issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group can supply phone-based professional consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Jacksonville, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your IT support is proactive and automated. By uncovering emerging trouble spots before they evolve into network outages, remote monitoring can head off disruptive and costly information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a variety of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Jacksonville or anywhere in the state of Florida, Progent's phone-based computer support specialists can deliver professional and affordable IT help whenever your business has to have it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Jacksonville company has a regular independent consultant or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve sudden network emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Offices in Jacksonville
Progent's remote technical help services allow your Jacksonville company to have the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming more available, productive, and protected. Benefits to your business include:
- Convenient remote extension of your local IT resources
For most offices in Jacksonville and throughout Florida, local network service providers, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical problems. On the other hand, IT crises can occur when your regular resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your usual support technicians. In these situations, Progent's online support professionals offer an easy, fast, and budget-friendly way to supplement your local help and to convey useful information to improve your capability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller offices commonly rely on individual freelance consultants. While independent consultants carry less overhead than larger service companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for help during an emergency. As your company grows, network unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Businesses typically start with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such badly designed systems require proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture that can deliver the solid foundation to handle current business requirements and facilitate downstream growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller offices require advice and technical education to negotiate an increasingly complex maze of product options available for accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the best needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, in the trenches of network service, performing a wide variety of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to every customer. The discipline of detailing and archiving service records results in more effective support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.