Urgent Remote Troubleshooting for Jacksonville Small Business Networks
Immediate Online Help for Jacksonville SystemsFor small companies in Jacksonville or anywhere in Florida, Progent provides phone support for networks based on any combination of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve the majority of network issues quickly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where fast solutions somehow turn into big tabs. Progent's penchant for solving technical issues quickly translates into your company conserving cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for small company computer systems. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's system without compromising system security.

Progent's sophisticated technical support reporting system maintains extensive documentation for the support that Progent's customers have received. Progent's team consultants have access to the history of all help provided to every client by any consultant. This archive of trouble tickets and fixes is organized as a readily searchable support database that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast technical databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts can find optimal resolutions in the least time.

Online technical support services provided by Progent to small businesses in Jacksonville and anywhere in the state of Florida include:

  • Certified MS Windows Experts
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-certified remote service experts can deliver network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad variety of platform support services including Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 installation, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2010 design, Lync 2010 implementation and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server 2008 programming and SQL Server 2012 migration, Operations Manager monitoring, Project Server training, and SBS Server 2011 support.

    Progent in addition can deliver a broad range of affordable desktop consulting and support services to help your business to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop assistance covers areas such as assisting you to migrate to Microsoft Windows 7 smoothly, configure 64-bit workstation software, or move to Microsoft Office 2010.

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Consultants for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs can resolve the most complex challenges surrounding network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco System's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional value because their broad expertise allows them to solve problems quickly. In many instances, less experienced consultants can struggle for hours or even days with the same problems that a CCIE can fix in minutes.

    Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified Network Security Engineers for Jacksonville, FloridaProgent's qualified CISM and CISSP network security engineers can provide a variety of system protection solutions that can strengthen the immunity of your Windows, Mac, or Linux network against attacks or assist you to recover rapidly after a serious breach. Security services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile access; defending your messaging system from spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a wide range of computer technologies such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware and Citrix virtualization products for server hardware consolidation and easy management, and migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote help resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
    Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Silicon Graphics IRIX (SGI/IRIX)

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for small and midsize businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for small businesses who don't have the resources to create an in-house Help Desk Call Center but who want quick access to an efficient Call Center with proficient phone support as well as the expertise to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or improving your existing one, identifying or customizing Help Desk Call Center software to address the unique needs of your corporation, or adding occasional phone support staff to work with your in-house Help Desk Call Center team to handle unusually busy scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts offers your clients in Jacksonville or anywhere in the state of Florida rapid communication with a reliable network service resource with extensive experience providing phone help and remote repair service for networks powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a major driver of company efficiency, and Progent's goal is to resolve and not just document technical problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply online advanced engineering expertise and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and MS Office Excel. To read additional information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, online network monitoring support centered around Microsoft Operations Manager 2007, enhanced by Progent to suit your business so your computer support is proactive and automated. By uncovering potential problems before they expand into downtime, remote monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or systems that incorporate a combination of OS platforms.

How Your Jacksonville Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or send email to information@progent.com. For small companies and new ventures in Jacksonville or anywhere in the state of Florida, Progent's online network support specialists can provide professional and economical IT support the moment your company needs it. More than 10 years of delivering remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost time associated with on-site service visits.

Even if your Jacksonville office relies on a regular freelance consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to deal with unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Small Organizations in Jacksonville
Progent's online technical help services allow your Jacksonville small business to enjoy the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most small companies in Jacksonville and throughout Florida, local computer support providers, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, IT crises sometimes spring up when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online service experts offer an easy, fast, and budget-friendly solution to supplement your local help and to pass on useful information to increase your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, small organizations often depend on independent freelance consultants. While independent service people carry less overhead than big consulting organizations and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your small business grows, network downtime and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    New organizations often begin with an information architecture created on a shoestring budget. Without a robust framework, band-aid fixes can get piled on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the organization. These badly designed systems need proper analysis, smart long-term planning, and wide IT knowledge to evolve to a system architecture that can deliver the stable foundation to handle vital business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Small businesses require advice and technical training to navigate through an ever more complicated array of product options capable of promoting business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a small business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking enable small businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a broad variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This means that you get not only world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premise help by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and archiving support records allows more effective service and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.

How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Urgent Support.

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