Fast Remote Support for Jacksonville Information Networks
Immediate Remote Technical Support for Jacksonville SystemsFor organizations in Jacksonville or anywhere in the state of Florida, Progent provides online support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to solve most information system problems rapidly. This reduces direct expenses since service calls require minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor repairs manage to end up as large bills. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies which allow the maximum degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your network remotely without compromising system security.

Progent's advanced service reporting application maintains extensive records for all support that Progent's clients have received. Progent's team service personnel have access to the details of all help rendered to every client by any consultant. This database of anomalies and responses is organized as an easily exploitable proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and formal relationships with important industry leaders including Cisco and Microsoft open up other extensive technical support databases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting experts can find optimal resolutions quickly.

Remote services available from Progent to companies in Jacksonville and anywhere in the state of Florida include:

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to build and maintain an in-house Help Desk but who want quick communication with an effective Help Desk with proficient phone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent addition to your established Helpdesk team. Progent's Virtual Call Center can act as a an escalation option to handle the most difficult technical challenges, or be available in those situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center team of veteran network experts gives your customers in Jacksonville or anywhere in the state of Florida quick access to a reliable technical support resource with extensive experience delivering phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to earn the Help Desk the reputation as a significant contributor to business efficiency, and Progent's goal is to resolve and not simply annotate network problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides online advanced engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's expertise, programming, and education offerings, see Progent's Applications Experts Services.

  • Online Network Monitoring Services
    Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, remote network and server monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to fit your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they expand into network outages, system monitoring can head off disruptive and expensive service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows networks, or systems that incorporate a mix of OS platforms.
How Your Jacksonville Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support specialists can deliver effective and affordable IT help the moment your business requires it. More than 15 years of providing online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Jacksonville company relies on a local independent support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Computer Support for Jacksonville
Progent's phone help, remote troubleshooting, system security expertise, and system administration services offer companies in Jacksonville or anywhere in the state of Florida the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help services include:

  • Fast Phone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Jacksonville and is also ideal for customers in more remote regions of Florida that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a wide selection of Microsoft support tools, service information, and on-going education.

  • Per Minute Rates to Minimize Expenses
    Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone service and asks for no ongoing subscription fee for services delivered during normal working hours. This protects you from facing big bills for routine fixes.

  • Availability of Cisco Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals with expertise in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Consulting
    Progent's core support services consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Application Experts group can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Group includes:
    Microsoft Dynamics GP Consulting and Customization
    Microsoft Project Expertise
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Application Design and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle Database Administration and Software Programming
    MySQL Management Support and Application Programming
    Apple Mac Support
    Amazon Marketplace Web Service Programming and Debugging

    By providing a full service one-stop resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that meet the specific needs of your business.

  • Advanced Remote Access Software
    Protected online connectivity allows Progent's service experts to see precisely what your users see. This makes it easier to produce fast fixes to problems that might otherwise require a costly personal visit. Sophisticated remote access software and expert technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.

  • Support for Leading VPN Products
    Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • 24x7 Service for Maximum Network Uptime
    For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical background, refined support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Range of Servers
    Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The practice of documenting and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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