Urgent Online Support for Jacksonville Small Office Computer Systems
Urgent Online Help for Jacksonville SystemsFor small and midsize companies in Jacksonville or anywhere in the state of Florida, Progent provides phone technical support for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers to solve complex networking issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve most network problems quickly. Efficient support reduces immediate costs since service calls use up fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at solving problems quickly translates into your business conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to access your company's network without compromising system security.

Progent's proven service reporting application includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help provided to every customer by every Progent consultant. This archive of trouble tickets and responses is structured as a quickly exploitable support database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other massive technical support databases and permit priority response from vendors' internal support staff with the result that Progent's online consulting experts can come up with the best resolutions in the least time.

Online technical services Offered by Progent to clients in Jacksonville and anywhere in the state of Florida include:

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies often request. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for small companies who don't have the resources to build and maintain an internal Call Center but who need quick response from an effective Call Center with proficient phone assistance plus the expertise to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or improving your established organization, identifying or modifying Call Center software to handle the special needs of your company, or providing occasional online personnel to supplement your in-house Help Desk Call Center group to handle unusually busy situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology experts gives your customers in Jacksonville or anywhere in the state of Florida instant contact with an efficient network service resource with extensive experience providing telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a significant enabler of company success, and Progent's goal is to fix instead of merely report network problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and MS Office Excel. To find out additional information about Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Services.

    Online Network Monitoring Services
    Progent can provide companies in Jacksonville, or anywhere in the state of Florida, online computer system monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent to suit your environment so that your computer support is proactive and automated. By anticipating possible trouble spots before they result in downtime, system monitoring can minimize disruptive and expensive information system crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows networks, or systems powered by a combination of platforms.

How Your Jacksonville Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or e-mail information@progent.com. For small organizations and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based network support specialists can provide professional and economical system help whenever your business requires it. More than a decade of providing remote repair services has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Jacksonville small business relies on a regular freelance support technician or maintains a full time IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or especially complicated integration problems.

Features of Progent's Online Computer Services for Jacksonville
Progent's online help, Internet-based repair, network security consulting, and system administration services give small businesses in Jacksonville or anywhere in the state of Florida unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your small business enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small companies in Jacksonville and is also ideal for customers in geographic areas of Florida that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing training.

  • Per Minute Rates to Minimize Costs
    Progent provides online support on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for phone help and asks for no monthly subscription fee for support services provided during normal business hours. This protects you from paying big bills for routine repairs.

  • Access to Cisco Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent offers help from authorized specialists with expertise in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Experts Group
    Progent's core support services include system integration, MS Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Team includes:
    Microsoft Dynamics GP Consulting and Customization
    MS Project Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    SQL Server 2016 Software Design and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Management and Software Development
    MySQL Database Administration and Application Development
    Mac Consulting

    By providing a convenient centralized source for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive information technology solutions that meet the unique needs of your business.

  • Advanced Remote Connectivity Software
    Protected online access permits Progent's support professionals to see precisely what your users see. This makes it easier to find quick fixes to issues that might otherwise demand a costly personal visit. Sophisticated online access software and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.

  • Compatibility with Mainstream VPN Gateways
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24-hour Support for Maximum Network Availability
    For small companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended especially for budget-conscious small offices whose clients need instant access to a Help Desk service with expert phone support and full escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of technical background, fine tuned remote support tools, and understanding of enterprise networking allow small companies to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, in the trenches of network service, executing a wide range of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not only expert IT skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-premise support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.

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