Urgent Phone Technical Support for Jacksonville Small Office Computer Systems
Immediate Online Consulting for Jacksonville SystemsFor small and midsize companies in Jacksonville or anywhere in the state of Florida, Progent provides online technical support for information systems powered by Microsoft, Cisco Systems, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools required to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls use up minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many online service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for solving problems quickly translates into your business conserving cash.

Progent's Remote Service Technologies
Over time, Progent has developed an array of optimized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online help and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to connect to your company's computer system without violating system security.

Progent's sophisticated customer support database application stores detailed records of all service that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to each customer by any Progent engineer. This database of issues and repairs is structured as an easily retrievable proprietary database that permits Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and formal partnerships with important vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service experts can determine the most efficient resolutions in the least time.

Remote technical support services available from Progent to clients in Jacksonville and throughout the state of Florida include:

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-qualified remote service professionals offer computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can assist you with a broad range of platform support including Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint Server 2010 design, Microsoft Lync integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server programming and SQL Server 2012 migration, Operations Manager reporting, Project Server training, and Small Business Server 2011 consulting.

    Progent in addition offers a wide array of affordable PC desktop services to help your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support service covers areas such as assisting your company to upgrade to Windows 7 efficiently, configure 64-bit desktop software, or move to Microsoft Office 2010.

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Jacksonville, FloridaThe Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and certifies a person's technical knowledge at the master level. CCIEs can resolve the most complex challenges surrounding network infrastructure design, integration, management, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing workarounds or locating program updates. CCIEs offer excellent cost-effectiveness because their broad expertise permits them to fix problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.

    Few consulting providers make CCIEs available to support small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can get timely support for severe network issues that are crippling worker efficiency but are not within the comfort zone of your ordinary IT support resources. Progent's Cisco CCIE engineers can interface to your environment using state-of-the-art on-line support technology in order to perform fast, safe, and economical diagnosis and remediation.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified System Security Specialists for Jacksonville, FloridaProgent's accredited CISM and CISSP security engineers offer a variety of security solutions to strengthen the defenses of your Microsoft Windows, Apple OS X, Linux network against attacks or help you to recuperate quickly after a damaging breach. Security solutions available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services address a wide range of information technologies such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware vSphere and Citrix virtualization products for server hardware consolidation and easy management, and migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help analyzing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
    Mac OS X
    Sun Solaris
    HP-UX (Hewlett Packard UNIX)
    Silicon Graphics IRIX

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs that small businesses frequently need. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small organizations with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who don't have the budget to support an in-house Call Center but who require quick access to a dependable Call Center with professional phone assistance plus the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent extension of your existing Call Center resources. Progent's Virtual Call Center can act as a an escalation resource to resolve complex computer system challenges, or be ready in hectic situations when your regular service providers are swamped.

    Progent's Help Desk Call Center staff of veteran network experts gives your customers in Jacksonville or anywhere in the state of Florida fast assistance from a reliable support resource with years of experience delivering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a significant contributor to business success, and Progent's aim is to solve instead of just report network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group provides remote professional consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. For additional information about Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

    Online Network Monitoring Support
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network monitoring support powered by Microsoft Operations Manager, enhanced by Progent to accommodate your environment so that your network support is proactive and automated. By exposing possible trouble spots before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.

How Your Jacksonville Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or e-mail information@progent.com. For small organizations and new businesses in Jacksonville or anywhere in the state of Florida, Progent's phone-based computer support specialists can provide expert and affordable IT support the instant your company requires it. Long experience providing remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Jacksonville company deals with a regular independent support technician or employs an in-house IT staff that can handle ordinary computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Small Offices in Jacksonville
Progent's online technical help services enable your Jacksonville small business to enjoy the benefits of timely, expert network support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most small offices in Jacksonville or anywhere in Florida, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can take care of typical technical problems. However, serious problems may spring up when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service specialists offer a convenient, fast, and economical way to supplement your regular resources and to convey useful information to improve your capability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, small offices often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than big support companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    New businesses often begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown onto a weak foundation. When a company grows, reliability and scalability issues can impede the success of the organization. These badly built environments need careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle critical business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Small companies require advice and technical education to navigate through an ever more complicated array of product options available for accelerating business success and enhancing efficiency. These companies do not need a network engineer who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the true needs of a small business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable small offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, in the trenches of network service, executing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every staff member to every customer. The discipline of documenting and archiving service records allows more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.

© 2002-2015 Progent Corporation. All rights reserved.