Fast and Affordable Online Troubleshooting for Jacksonville Computer Systems
Immediate Remote Help for Jacksonville SystemsFor businesses located in Jacksonville or anywhere in Florida, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support lowers immediate costs since solutions use up minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly helpful in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where fast fixes manage to end up as big bills. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that permit the maximum degree of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to link to your computer system remotely without compromising network security.

Progent's sophisticated technical support database system stores extensive histories for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of all help rendered to every Progent customer by every engineer. This archive of problems and responses is organized as a quickly exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's online service specialists are able to find optimal solutions promptly.

Remote technical services available from Progent to clients in Jacksonville and throughout the state of Florida include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the budget to create an in-house Call Center but who need quick communication with an efficient Help Desk with proficient phone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting support can aid you in creating an effective new Call Center or enhancing your current one, selecting or modifying Help Desk Call Center application software to address the unique needs of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk team to deal with unusually busy scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk team of experienced network professionals provides your customers in Jacksonville or anywhere in the state of Florida quick communication with an effective network service resource with extensive background delivering phone help and online repair service for IT systems based on Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's goal is to fix rather than just report network issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Excel. To learn more about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a flat monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as IPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services managed cloud backup.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Jacksonville, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your computer support is proactive rather than reactive. By spotting looming trouble spots before they result in full-scale emergencies, automated monitoring can ward off stressful and costly information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or environments based on multiple OS platforms.
How Your Jacksonville Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Jacksonville or anywhere in the state of Florida, Progent's online network support engineers are ready to deliver effective and cost-effective system support the instant your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Jacksonville company relies on a local independent consultant or employs an in-house IT staff that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Businesses in Jacksonville
Progent's remote support services enable your Jacksonville business to have the benefits of timely, world-class network support without the expense of managing a full-time IT organization. Your network will derive added strategic value by being more available, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    For most offices in Jacksonville and throughout Florida, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can resolve the majority of technical issues. On the other hand, IT crises may occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call service professionals provide an easy, fast, and economical solution to augment your local resources and to convey useful knowledge to improve your capability to resolve downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller businesses commonly rely on individual freelance consultants. While independent consultants carry less overhead than larger support firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to make sure your IT system is always available.

  • Create a Scalable Basis for Seamless Growth
    Businesses often begin with an information architecture created on a modest budget. Without a strong framework, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the business. These badly built environments need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to handle current business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of technology options capable of promoting business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT experience, refined support software, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent can provide in-depth support for Microsoft’s leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during regular working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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