Urgent Phone Support for Jacksonville Small Business Computer Systems
Urgent Online Technical Support for Jacksonville NetworksFor small companies in Jacksonville or anywhere in the state of Florida, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools needed to resolve most information system problems quickly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to typical online support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at disposing of problems quickly results in your business saving cash.

Progent's Online Support Tools
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for remote technical support and repair for small company IT systems. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to link to your company's computer system remotely without breaching network security.

Progent's powerful customer support database application maintains extensive documentation of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support rendered to each client by any Progent engineer. This database of trouble tickets and solutions is stored as a conveniently searchable internal database that permits Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts can determine optimal resolutions quickly.

Online support Offered by Progent to customers in Jacksonville and anywhere in the state of Florida include:

  • Authorized Windows Expertise
    MS Windows Expertise for Jacksonville, FloridaProgent's Microsoft-qualified online service professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support engineers who can help you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 maintenance, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 design, Skype for Business Server planning and deployment support, Lync Server management, Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Microsoft Access Development and Training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of cost-effective desktop support services to help you company to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services plus Microsoft System Center Configuration Manager design and installation and Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Jacksonville, FloridaThe Cisco CCIE credential is the highest recognition for networking consultants, and certifies a consultant's network technology knowledge at the expert level. CCIEs know how to resolve even the most complex issues occurring in network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs are an exceptional value because their broad expertise allows them to resolve problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.

    Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Qualified Network Security Professionals for Jacksonville, FloridaProgent's certified CISM and CISSP network security engineers offer a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; building secure architectures for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a broad spectrum of information technologies such as system architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware vSphere and Citrix XenServer virtual server technologies for server consolidation and simplified administration, and migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.

    Major Linux versions for which Progent can provide expertise include:
    RedHat Linux
    Slackware Linux

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs that small businesses frequently request. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for smaller businesses who lack the resources to create an in-house Help Desk but who require fast response from a reliable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the toughest computer system problems, or be ready in hectic circumstances when your other resources are overwhelmed.

    Progent's Call Center team of seasoned network experts provides your clients in Jacksonville or anywhere in the state of Florida quick communication with a reliable network service resource with substantial experience delivering telephone-based help and remote repair service for networks based on Windows, Cisco Systems, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of business success, and Progent's aim is to fix instead of simply document IT issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Online Network Monitoring Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online network and server monitoring support based on System Center Operations Manager, adapted by Progent to fit your business so your computer maintenance is proactive rather than reactive. By exposing possible problems before they result in crashes, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Windows systems, or systems powered by a variety of OS platforms.

  • Cloud Planning and Integration Services
    Progent can provide expert online support to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

How Your Jacksonville Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or send email to information@progent.com. For small businesses and new businesses in Jacksonville or throughout the state of Florida, Progent's online network support specialists can provide professional and economical system help the moment your organization has to have it. More than 10 years of delivering online technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Jacksonville small business deals with a regular freelance support technician or maintains an in-house IT staff that can deal with common network problems, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to resolve unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Small Offices in Jacksonville
Progent's online support services enable your Jacksonville small company to experience the advantages of immediate, enterprise-class IT support without the expense of managing a full-time IT organization. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    For most small businesses in Jacksonville and throughout Florida, nearby network support resources, whether consisting of outside consultants or an internal maintenance staff, can handle typical technical issues. However, major troubles might strike when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support professionals give you an easy, fast, and affordable solution to supplement your regular help and to transfer useful information to increase your capability to deal with future problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, small companies often rely on individual freelance consultants. While freelance service people carry smaller internal costs than big support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback personnel may require your company to go without assistance during an IT crisis. As your network expands, network unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your network is always available.

  • Build a Scalable Basis for Seamless Expansion
    New businesses typically start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These badly designed systems require careful analysis, smart long-term planning, and wide technical expertise to upgrade to a system architecture able to offer the solid foundation to handle critical business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Small organizations need guidance and technical training to negotiate an ever more complex maze of technology options capable of accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT experience, fine tuned support software, and understanding of enterprise networking allow small businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the forefront of IT service, executing a broad range of IT tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premise visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids big bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to each client. The discipline of detailing and archiving service activity results in more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.

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