Immediate Online Help for Jacksonville IT Networks
Urgent Online Consulting for Jacksonville SystemsFor companies in Jacksonville or anywhere in Florida, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they have the practical experience and have access to the sophisticated tools required to solve most network issues rapidly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where fast solutions manage to turn into large tabs. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies that promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to link to your environment without compromising corporate security.

Progent's advanced technical support reporting application stores extensive documentation of all service that Progent's clients have received. Progent's team service personnel have access to the records of services provided to every client by any consultant. This archive of problems and solutions is organized as a quickly accessible internal knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and formal partnerships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the best resolutions in the least time.

Online support provided by Progent to customers in Jacksonville and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the money or time to build and maintain an internal Call Center but who need fast response from a reliable Call Center with professional phone assistance as well as the expertise to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or modifying Call Center application software to address the particular requirements of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center group to deal with demanding scenarios such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of veteran network experts offers your computer users in Jacksonville or anywhere in the state of Florida fast assistance from a dependable support group with years of background delivering phone consulting and remote diagnostics for computer environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a solid driver of company efficiency, and Progent's target is to fix rather than just document technical issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. For additional information concerning Progent's expertise, custom development, and education services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Jacksonville, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in full-scale emergencies, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that incorporate a combination of operating systems.
How Your Jacksonville Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based computer support engineers can provide professional and affordable IT help the moment your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Jacksonville business relies on a local independent support technician or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or especially complex integration projects.

Details of Progent's Remote Network Support for Jacksonville
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give businesses in Jacksonville or anywhere in the state of Florida unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of IT support, executing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The discipline of detailing and organizing support activity allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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