Immediate Online Technical Support for Jacksonville Small Business Networks
Urgent Online Technical Support for Jacksonville NetworksFor small businesses in Jacksonville or anywhere in Florida, Progent provides phone help for networks powered by Microsoft Windows, Cisco Systems, Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve most network problems quickly. Efficient support reduces immediate costs because solutions use up minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where fast fixes manage to end up as big bills. Progent's skill at handling problems quickly translates into your business saving cash.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that permit the maximum level of efficiency for online engineering help and troubleshooting for small business information systems. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's network without violating network security.

Progent's advanced service reporting application stores extensive histories for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help provided to every Progent client by any Progent consultant. This archive of issues and repairs is organized as a quickly exploitable support database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with major vendors including Cisco Systems and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can find optimal resolutions quickly.

Online services provided by Progent to customers in Jacksonville and anywhere in the state of Florida include:

  • Certified Microsoft Windows Expertise
    Windows Experts for Jacksonville, FloridaProgent's Microsoft-certified remote support professionals can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad range of technology support services including Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 installation, Microsoft Exchange Server 2013 migration, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Lync Server 2010 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server programming and SQL Server 2012 upgrades, Systems Center Operations Manager monitoring, Project Server planning, and SBS Server consulting.

    Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services plus Microsoft System Center Configuration Manager (SCCM 2012) planning and installation and Microsoft Intune expertise to streamline the administration of your PCs and Cloud-connected tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Consultants for Jacksonville, FloridaThe Cisco CCIE certification is the premier accreditation for networking professionals, and indicates a consultant's networking skills at the expert level. CCIEs can handle even the most difficult challenges surrounding network design, deployment, maintenance, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to resolve problems quickly. In many instances, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.

    Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Certified System Security Experts for Jacksonville, FloridaProgent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to strengthen the immunity of your Microsoft Windows, Apple Mac, Linux environment against attacks or help your company to clean up quickly following a serious breach. Security solutions offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a wide range of computer technologies such as network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware and Citrix XenServer virtualization products for server consolidation and easy management, and transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can offer emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
    Apple Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs that small businesses frequently need. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for small companies with environments that incorporate Microsoft, Cisco Systems, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who lack the budget to support an in-house Help Desk but who want quick access to an efficient Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or enhancing your existing organization, selecting or enhancing Call Center software products to handle the unique requirements of your company, or adding occasional online personnel to supplement your internal Help Desk group during unusually busy situations such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network experts provides your customers in Jacksonville or anywhere in the state of Florida quick communication with a reliable network service group with substantial background providing phone consulting and online repair service for networks based on Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a key driver of business success, and Progent's policy is to solve rather than just report technical problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply remote professional consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To find out more on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.

    Online Network and Server Monitoring Support
    Progent can provide companies in Jacksonville, or anywhere in the state of Florida, online network and server monitoring services based on Microsoft System Center Operations Manager, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By detecting potential problems before they evolve into downtime, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments based on a combination of operating systems.

How Your Jacksonville Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Apple Mac, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or e-mail For small businesses and new businesses in Jacksonville or throughout the state of Florida, Progent's online network support engineers are ready to deliver expert and cost-effective system help the instant your business has to have it. More than 10 years of delivering remote repair services has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Jacksonville office has a regular independent support technician or maintains an in-house organization that know how to deal with typical network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Support for Jacksonville
Progent's phone support, Internet-based repair, network security expertise, and network administration services give small companies in Jacksonville or anywhere in the state of Florida the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your small business world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to small offices in Jacksonville and is also ideal for customers in geographic regions of Florida that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service information, and on-going training.

  • Per Minute Billing to Minimize Costs
    Progent provides online support on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone service and requires no periodic subscription fee for support services provided during regular working hours. This protects you from facing big bills for routine fixes.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco Systems, Progent offers help from on-staff professionals who have expertise in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.

  • Application Specialists Team
    Progent's core consulting services include technology integration, Microsoft Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support in specific application areas. Help available from the Application Experts Group covers:
    MS Dynamics GP (Great Plains) Software Support and Customization
    Microsoft Customer Relationship Management Help
    Microsoft Project Expertise
    Microsoft Excel Consulting
    Microsoft Office Expertise
    Crystal Reports, Microsoft Office Access, and FRx Custom Reports
    UNIX, Linux and Solaris Help
    Microsoft SQL Server Integration and Software Programming
    Oracle Management Support and Software Development
    MySQL Management and Application Development
    Apple Mac Integration

    By providing a convenient one-stop resource for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that meet the specific requirements of your company.

  • Sophisticated Remote Access Software
    Protected online connectivity permits Progent's service experts to see exactly what your customers see. This makes it possible to find fast fixes to issues that could otherwise require an expensive personal visit. Cutting-edge remote access software and expert technicians together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.

  • Support for Mainstream VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.

  • Round-the-Clock Support for High Network Uptime
    For small organizations with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed especially for budget-conscious small businesses whose workers need instant access to a Help Desk service with effective phone support and full escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable small companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, in the trenches of IT service, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premise visits per minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT support, visit Immediate Urgent Support.

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