Urgent Online Support for Jacksonville Florida UNIX or Linux NetworksFor small companies located in Jacksonville Florida, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity planning.

Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of network issues quickly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike many remote support firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for handling problems quickly translates into your company saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which ensure the highest degree of efficiency for online engineering help and troubleshooting for small business information systems. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to interface to your company's network without violating system security.

Progent's proprietary service reporting application stores comprehensive records describing all support that Progent's clients have received. Progent's staff service personnel have access to the details of all help provided to every client by every consultant. This database of anomalies and repairs is organized as a quickly accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other massive support databases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists are able to determine the best solutions quickly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Jacksonville Florida or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote technical support experts offer certified skills in an extensive array of technologies. This broad range of technical skills allows Progent's engineers to handle practically any emergency likely to take place in a small company information system. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to businesses with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online support provided by Progent to companies in Jacksonville include:

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service options for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who lack the money or time to support an in-house Call Center but who need quick access to a dependable Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or improving your current one, identifying or customizing Call Center software to handle the special requirements of your company, or adding temporary phone support personnel to supplement your internal Call Center team to deal with high-demand situations like software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of experienced information technology consultants gives your clients in Jacksonville Florida quick assistance from a dependable technical support group with substantial experience delivering phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's policy is to fix and not just annotate technical problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can support the imaginative facets of Apple Mac systems by delivering remote consulting support and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or integrating an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide companies in Jacksonville Florida remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments powered by multiple OS platforms.

How Your Jacksonville Florida Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.

Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.

Onsite IT Consulting
Progent locations in Jacksonville Metro Area

City Address Phone Link
Jacksonville 25 N Market Street
Jacksonville, FL 32202
United States
(904) 674-3339 Jacksonville Network Support Services

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    With Catalyst switches for small and medium-sized businesses, Cisco allows companies to realize all the advantages of bringing smart traffic control into their networks. Cisco's Catalyst switch technology allows you to enable features to make your network infrastructure highly robust to handle real-time needs, scalable to facilitate future growth, safe enough to protect confidential data, and designed for differentiating and controlling traffic flows to optimize network operations. Progent's CCIE certified engineers can help you select and integrate Cisco Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security specialists can help you develop a comprehensive security plan and configure Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 switches.

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  • Small Business IT Outsourcing Whitepapers 24x7 IT Co-sourcing White Paper

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    Best Mission Critical Environment Professional

    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have extensive backgrounds assisting small businesses to minimize network downtime by offering cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, backup/restore systems, and non-disruptive system maintenance. Progentís business continuity experts can assist you to develop and validate a sensible business continuity plan that matches your business needs and budget. Progentís disaster recovery specialists can help you to architect, deploy, and maintain fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, clustering, load balancing, transparent online backup, and multi-location hot backup centers.

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  • System Center MOM Professional
    System Center Operations Manager Technology Consulting Services

    Progent offers a selection of network service packages for small businesses. These IT outsourcing and server monitoring services are based on the proactive problem handling abilities of Microsoft Operations Manager, a state-of-the-art server and IT management software platform that tracks the availability, performance, and safety of your information system and identifies potential troubles before they can disrupt your network. With Progent's affordably priced IT service programs, small companies can choose a simple co-sourcing package built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution.

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    Cisco and Microsoft Certified Expert Supplemental Call Center Consultant

    Progent's Microsoft authorized experts provide several ways to help mid-size and large organizations create a cost-effective and successful internal Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Integration Support Services help organizations analyze the numerous high-quality Help Desk software packages available and determine what products may be too expensive, miss key features, or align poorly with your company's corporate culture. Progent also offers short-term staffing for companies who want to augment their in-house Help Desk staff for special tasks or to substitute for vacationing or incapacitated workers.

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  • Immediate Microsoft Dynamics 365 Business Central Setup and Support
    Top Coder Dynamics NAV ERP

    Microsoft Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a unified platform for financials, inventory control, operations, project management, procurement, sales, supply chain, and business reporting. Progent's Dynamics 365 Business Central consultants can help company to manage your legacy Dynamics NAV environment or migrate smoothly to a cloud-hosted, on-premises, or hybrid deployment model.

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  • Office 365 Gmail migration Support Services
    Immediate Office 365 Exchange migration Computer Engineer

    Office 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange components to lower hardware expense and administrative hassle. You can use Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to help your organizations to assess the benefits of Office 365 Exchange Online, plan a network topology that fits your business needs and budget, carry out a non-disruptive migration from your existing Exchange system to one that incorporates Office 365 Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.

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    Services iPad patch management

    Progent's managed services for software/firmware update management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers, network appliances such as routers and wireless access points, and Internet-of-Things devices such as alarms and robotics.

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    Active Directory Health Audit Consultancy

    Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable and more secure Active Directory environment. Both options also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime.

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    Catalyst Wi-Fi 6 AP Management Online Support Services

    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Access Point consultants offer economical remote and on-premises support for Catalyst Wi-Fi 6 wireless APs.

  • Top Rated Cisco Unified SIP Proxy On-site Technical Support Cisco SIP Architecture Remote Troubleshooting
  • Top Rated Consultant Services Office Word 2013 Microsoft Office Word 2003 Services
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  • Dynamics GP/Great Plains Features Network Consultant
    Microsoft Dynamics GP ERP Integration

    Progentís Microsoft certified consultants provide a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management tool built, like all Microsoft accounting solutions, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Dynamics GP family, offers a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is simple to install and integrate, and with its modular approach you are able to purchase only the capability you currently need, with the ability to add clients and enlarge capabilities in the future. Progentís Microsoft Dynamics GP/Great Plains Software support engineers can show you how to deploy, configure and administer Microsoft Dynamics GP/Great Plains 2010 as well as earlier versions of Dynamics GP/Great Plains.

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