For small and midsize businesses located in Jacksonville or anywhere in the state of Florida, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers represent excellent value because they have the real-world experience and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs manage to end up as major bills. Progent's penchant for dealing with problems efficiently results in your company spending less cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed a collection of customized tools and field-tested processes that promote the highest level of effectiveness for remote engineering help and repair for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to access your company's environment without breaching corporate security.
Progent's highly evolved technical support database system includes thorough histories for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of all help delivered to every client by any consultant. This archive of problems and responses is stored as an easily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' internal engineering staff so Progent's remote consulting experts can arrive at optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Jacksonville or anywhere in Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to manage almost any crisis that may occur in a small or midsize business network. Certifications earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support clients with mixed-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services Offered by Progent to small businesses in Jacksonville and anywhere in the state of Florida include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system architecture, email systems, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing problems within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to deal with the most complex issues encountered in network planning, deployment, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their deep expertise permits them to solve the most difficult problems quickly. In many cases, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive timely assistance for serious network problems that are lowering worker productivity but are not within the scope of your regular IT service personnel. Progent's Cisco CCIE consultants can connect to your environment by means of the latest remote support tools in order to provide fast, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-expert remote support professionals offer network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop support services including Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate quickly after a damaging penetration. Security support services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies frequently request. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Jacksonville Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are well suited for small companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with proficient phone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your current one, evaluating or modifying Call Center software to meet the particular demands of your business, or providing occasional phone support staff to supplement your internal Help Desk Call Center resources during demanding situations like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of veteran information technology consultants provides your computer users in Jacksonville or anywhere in the state of Florida quick assistance from an efficient network service group with substantial experience delivering phone help and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a significant contributor to company success, and Progent's aim is to solve instead of merely document IT problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To find out more concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the creative aspect of Apple Mac systems by providing phone-based help services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT maintenance is proactive and automated. By exposing possible problems before they expand into downtime, remote monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area