For small and midsize businesses in Jacksonville or anywhere in Florida, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote support engineers represent exceptional value because they have the practical background and the sophisticated technology to solve most information system problems quickly. Efficient support reduces direct expenses since solutions require fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to typical remote support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast repairs manage to turn into big tabs. Progent's skill at solving problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies which allow the maximum level of effectiveness for online help and repair for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to link to your network without violating corporate security.
Progent's sophisticated technical support reporting system keeps detailed histories of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support rendered to each Progent customer by any consultant. This history of anomalies and fixes is stored as a quickly accessible support database that enables Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical support databases and allow priority response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Jacksonville or anywhere in Florida or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote network support experts have credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to manage almost any problem likely to crop up in a small company information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support clients with multi-operating system environments, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online services provided by Progent to companies in Jacksonville and anywhere in the state of Florida include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad range of information technology such as network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the expert level. CCIEs know how to deal with the most stubborn issues surrounding network planning, integration, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent value since their broad experience enables them to resolve even the most intractable problems quickly. In common instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can receive urgent help for severe network infrastructure problems that are hurting worker efficiency but are beyond the experience of your regular computer service personnel. Progent's Cisco-qualified CCIE engineers can tie into your network by means of state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.
Certified Windows Support
Progent's Microsoft-expert remote service engineers can provide network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a range of security services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover in depth network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; setting up firewalls; building safe architectures for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Jacksonville Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for small organizations who don't have the budget to support an in-house Help Desk Call Center but who want fast communication with an efficient Call Center with professional telephone support as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is intended for larger companies and serves as a seamless extension of your established Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation option for the most difficult network challenges, or be ready in those circumstances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your established one, evaluating or enhancing Help Desk Call Center application software to handle the particular requirements of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center group during demanding events like software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned network consultants offers your computer users in Jacksonville or anywhere in the state of Florida fast contact with a dependable network service group with extensive experience delivering phone support and online repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a significant enabler of company productivity, and Progent's policy is to resolve and not just report IT issues.
Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote professional consulting support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Office Excel. For additional information on Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can promote the creative components of Macintosh computing by delivering phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network Monitoring Support
Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so that your computer maintenance is proactive and automated. By exposing potential issues before they cause network outages, remote monitoring can ward off stressful and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a combination of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area