For small companies located in Jacksonville Florida, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of network issues quickly. Efficient support reduces direct expenses because service calls take up fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you receive. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where quick repairs somehow end up as substantial tabs. Progent's skill at disposing of technical issues quickly results in your business saving money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies that promote the highest degree of effectiveness for remote technical support and troubleshooting for small company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your environment remotely without compromising corporate security.
Progent's sophisticated service reporting application keeps detailed histories for the service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services delivered to every client by every Progent consultant. This archive of trouble tickets and repairs is stored as a conveniently searchable support database that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional extensive support databases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting experts are able to find the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Jacksonville Florida or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online network support professionals possess certified skills in an extensive set of disciplines. This breadth of technical skills enables Progent's engineers to handle almost any emergency likely to crop up in a small company network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform networks, Progent also offers the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical support services provided by Progent to clients in Jacksonville include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and certifies an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable challenges encountered in network planning, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness since their deep experience enables them to fix the most difficult problems quickly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for complex network issues that are hurting worker efficiency but are beyond the comfort zone of your regular network maintenance group or consultant. Progent's CCIE consultants can connect to your network via advanced on-line troubleshooting technology in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-certified online support professionals can provide network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP and ISSAP security engineers can provide a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to clean up quickly after a damaging breach. Security services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small companies often request. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Jacksonville Florida Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are well suited for small companies who don't have the resources to assemble and manage an internal Help Desk but who want quick access to an effective Help Desk with professional phone support plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software products to address the particular requirements of your company, or adding temporary online staff to work with your internal Help Desk group to deal with unusually busy scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Jacksonville Florida rapid communication with a large network service resource with extensive experience providing telephone-based support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a crucial contributor to business productivity, and Progent's policy is to solve rather than just record IT problems.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the imaginative facets of Apple Mac environments by offering phone-based help support and education in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio/video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Jacksonville Florida online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your network maintenance is proactive and automated. By detecting looming trouble spots before they grow into full-scale emergencies, proactive monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a mix of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area