For small companies located in Jacksonville Florida, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity planning.
Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of network issues quickly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike many remote support firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for handling problems quickly translates into your company saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which ensure the highest degree of efficiency for online engineering help and troubleshooting for small business information systems. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to interface to your company's network without violating system security.
Progent's proprietary service reporting application stores comprehensive records describing all support that Progent's clients have received. Progent's staff service personnel have access to the details of all help provided to every client by every consultant. This database of anomalies and repairs is organized as a quickly accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other massive support databases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists are able to determine the best solutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Jacksonville Florida or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote technical support experts offer certified skills in an extensive array of technologies. This broad range of technical skills allows Progent's engineers to handle practically any emergency likely to take place in a small company information system. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support provided by Progent to companies in Jacksonville include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and migration from older systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs know how to deal with the most intractable problems occurring in network infrastructure design, installation, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent value because their broad experience permits them to resolve even the most complex problems quickly. In common instances, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few consulting providers make CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can receive timely support for serious network infrastructure problems that are impacting worker efficiency but are outside the comfort zone of your regular computer support resources. Progent's Cisco CCIE consultants can interface to your environment via state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Windows Expertise
Progent's Microsoft-premier online service experts offer computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop support such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and ISSAP network security engineers offer a range of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to clean up quickly following a damaging penetration. Security consulting services available from Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Jacksonville Florida Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center service options for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who lack the money or time to support an in-house Call Center but who need quick access to a dependable Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or improving your current one, identifying or customizing Call Center software to handle the special requirements of your company, or adding temporary phone support personnel to supplement your internal Call Center team to deal with high-demand situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk team of experienced information technology consultants gives your clients in Jacksonville Florida quick assistance from a dependable technical support group with substantial experience delivering phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's policy is to fix and not just annotate technical problems.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply remote advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the imaginative facets of Apple Mac systems by delivering remote consulting support and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or integrating an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Jacksonville Florida remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments powered by multiple OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area