For small businesses in Jacksonville or anywhere in the state of Florida, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support lowers direct costs because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental costs by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick fixes somehow end up as big bills. Progent's skill at disposing of problems quickly translates into your company saving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a collection of optimized technologies and field-tested processes that permit the maximum level of effectiveness for remote engineering help and troubleshooting for small business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's network without violating system security.
Progent's powerful service reporting application includes detailed documentation describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help rendered to each client by any consultant. This archive of issues and responses is structured as a readily accessible internal knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to determine the best solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Jacksonville or anywhere in Florida or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based technical support professionals have advanced credentials in an extensive array of disciplines. This wide range of IT skills enables Progent's consultants to tackle virtually any emergency that may occur in a small company network. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with multi-operating system environments, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical support services available from Progent to customers in Jacksonville and anywhere in the state of Florida include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide range of information technology including network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for resolving anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges occurring in network planning, deployment, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their deep experience enables them to fix even the most intractable problems rapidly. In common cases, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support providers make CCIEs available to assist small and medium sized businesses. Progent offers quick phone contact with a CCIE so you can receive timely support for severe network infrastructure issues that are crippling worker productivity but are beyond the experience of your ordinary network support personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of state-of-the-art remote support tools to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business migration consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online desktop support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly following a damaging breach. Security solutions available from Progent cover thorough security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's special online consulting solutions include:
How Your Jacksonville Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk service offerings for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are intended for smaller companies who don't have the budget to create an internal Help Desk Call Center but who need quick access to an effective Help Desk with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your established organization, identifying or customizing Help Desk Call Center software to meet the special needs of your company, or adding temporary phone support staff to supplement your internal Help Desk group to deal with high-demand situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network experts offers your customers in Jacksonville or anywhere in the state of Florida immediate assistance from an efficient support group with extensive experience offering telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a crucial contributor to business success, and Progent's goal is to resolve instead of just document network issues.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides remote professional consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Word, and Office Excel. For more on Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh systems by offering phone-based help support and training in graphics, sound, and video. Progent's support professionals offer help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your IT support is proactive and automated. By exposing potential issues before they evolve into downtime, system monitoring can head off stressful and expensive network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a mix of platforms.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area