For small companies in Jacksonville Florida, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick repairs manage to end up as major tabs. Progent's skill at handling problems efficiently results in your business conserving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that allow the highest level of efficiency for remote engineering help and troubleshooting for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your network without violating network security.
Progent's powerful customer support reporting application includes extensive records of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help rendered to every Progent client by every Progent consultant. This history of problems and resolutions is organized as a quickly exploitable internal database that permits Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can determine the most efficient solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Jacksonville Florida or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's online technical support professionals possess credentials in an extensive set of products and technologies. This broad range of technical skills enables Progent's consultants to handle virtually any emergency likely to take place in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help businesses with multi-platform networks, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to clients in Jacksonville include:
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of information technology including system architecture, email systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
- macOS and OS X
- Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO
- Silicon Graphics IRIX (SGI/IRIX)
Important Linux variants for which Progent can provide expertise include:
- RedHat
- SUSE
- Debian-GNU
- Slackware Linux
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Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn issues surrounding network design, installation, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent value because their broad experience enables them to solve the most intractable problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get immediate assistance for serious network infrastructure problems that are lowering worker efficiency but are outside the experience of your local network maintenance resources. Progent's Cisco CCIE consultants can communicate with your environment by means of advanced remote support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
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Authorized Windows Experts
Progent's Microsoft-certified online service engineers offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support such as Windows Server 2022 solution design and integration consulting,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and cloud integration consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 migration (help, assistance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop support including Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
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CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP network security engineers can provide a range of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up rapidly after a serious penetration. Security support services offered by Progent cover thorough security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
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Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the resources to create an internal Call Center but who require fast response from an efficient Call Center with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk Call Center software to meet the special demands of your company, or adding temporary phone support staff to supplement your in-house Help Desk Call Center group during unusually busy scenarios like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of veteran network professionals gives your workers in Jacksonville Florida quick assistance from a dependable network service group with substantial experience offering telephone-based support and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a crucial contributor to company productivity, and Progent's intent is to resolve rather than simply annotate technical issues.
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Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth engineering support and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To learn more information on Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the imaginative components of Macintosh systems by offering remote help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Jacksonville Florida remote computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming issues before they grow into downtime, proactive monitoring can avoid disruptive and expensive network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of platforms.
How Your Jacksonville Florida Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area