For small and midsize companies located in Jacksonville Florida, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's remote support engineers offer exceptional leverage because they are equipped with the practical background and the advanced tools to solve most information system issues rapidly. This lowers immediate costs since solutions accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow end up as large invoices. Progent's skill at solving problems quickly results in your company conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a set of customized tools and proven methodologies which promote the highest level of effectiveness for online engineering help and repair for small business IT systems. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your environment without violating network security.
Progent's advanced customer support database application keeps extensive histories describing all service that Progent's clients have received. Progent's staff engineers have access to the history of assistance delivered to every client by every consultant. This history of issues and resolutions is organized as a quickly retrievable proprietary database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online consulting specialists are able to arrive at optimal solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Jacksonville Florida or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service experts possess advanced credentials in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to address almost any problem likely to crop up in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support businesses with multi-platform networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support Offered by Progent to clients in Jacksonville include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency online help for resolving problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable problems surrounding network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional value since their deep experience enables them to find solutions for even the most complex problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast telephone access to a CCIE so your company can receive urgent support for serious network infrastructure issues that are hurting business efficiency but are outside the scope of your local network support resources. Progent's Cisco-qualified CCIE support experts can communicate with your network via state-of-the-art remote troubleshooting technology to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recover quickly following a serious breach. Security solutions available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; building safe techniques for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for special projects that small companies often need. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Jacksonville Florida Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are well suited for smaller businesses who don't have the resources to create an internal Help Desk Call Center but who require fast response from an efficient Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk software to address the unique needs of your business, or providing temporary phone support personnel to supplement your in-house Help Desk team during demanding scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Jacksonville Florida rapid contact with a reliable network service group with years of background providing phone support and online troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a significant driver of company success, and Progent's policy is to resolve instead of just annotate IT issues.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To find out more information concerning Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative elements of Apple Mac environments by offering remote help support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Jacksonville Florida online computer system monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into network outages, automated monitoring can head off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area