Immediate Remote Help for Jacksonville Florida UNIX, Linux, or Solaris SystemsFor small businesses located in Jacksonville Florida, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues quickly. Efficient support reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online service firms, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs somehow end up as major bills. Progent's penchant for disposing of technical issues efficiently translates into your company saving cash.

Progent's Remote Service Tools
Over the years, Progent has refined a collection of customized tools and proven processes which permit the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to link to your network without breaching system security.

Progent's powerful service reporting application includes comprehensive records of the support that Progent's customers have received. Progent's team consultants have access to the history of services rendered to every Progent client by any Progent engineer. This history of issues and resolutions is structured as a conveniently accessible proprietary database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts are able to arrive at the most efficient solutions in the least time.

Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Jacksonville Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based technical service experts possess credentials in an extensive array of disciplines. This wide range of capability enables Progent's consultants to address virtually any crisis that may crop up in a small company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To support companies with multi-platform environments, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based technical support services Offered by Progent to customers in Jacksonville include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for diagnosing problems within UNIX/Linux networks based on popular variants of UNIX including:

    Important Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Jacksonville FloridaThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and indicates an individual's networking skills at the expert level. CCIEs know how to deal with the most complex challenges occurring in network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their deep experience permits them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few service organizations make CCIEs available to assist small and medium sized companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive urgent support for severe network infrastructure problems that are impacting business efficiency but are outside the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE engineers can tie into your network using sophisticated remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized Windows Expertise
    Microsoft Windows Support for Jacksonville FloridaProgent's Microsoft-premier remote service experts can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of remote desktop support such as Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Premier System Security Experts
    CISSP Certified System Security Engineers for Jacksonville FloridaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your business to recover rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk support services are intended for small organizations who lack the money or time to create an internal Call Center but who want fast access to an efficient Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced engineers.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk Call Center application software to handle the unique needs of your company, or adding occasional online personnel to reinforce your existing Help Desk Call Center team during unusually busy situations such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network consultants offers your workers in Jacksonville Florida rapid contact with an effective network service resource with substantial experience providing phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's goal is to solve rather than simply record IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as CRM, Project, Microsoft Office Word, and MS Office Excel. To read more concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac consultants can nurture the artistic facets of Mac systems by providing phone-based help services and training in graphics, audio, and video. Progent's consultants can provide assistance in a range of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Jacksonville Florida remote network and server monitoring support based on MS Operations Manager network monitoring, customized by Progent for your business so your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, automated monitoring can avoid stressful and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a combination of OS platforms.

How Your Jacksonville Florida Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.

Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.

Onsite IT Consulting
Progent locations in Jacksonville Metro Area

City Address Phone Link
Jacksonville 25 N Market Street
Jacksonville, FL 32202
United States
(904) 674-3339 Jacksonville Network Support Services




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    Progent offers national remote help and troubleshooting services for companies who run UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft products. Online technical support offers optimum return for your information technology budget by extending user efficiency and limiting the hours billed for network analysis and repair. Sophisticated online support utilities and experienced service specialists and engineers allow Progent to solve most IT issues without wasting time and expense by going to your site. In the vast majority of cases your network problems can be remediated by telephone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to assist with the most difficult network problems.

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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks.

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    Progent's Microsoft-certified consultants can assist you to plan for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy device and application management solution or help you to modify your current SCCM 2012 ecosystem to support your changing business needs. In addition, Progent can help you to build an infrastructure that extracts the most value from SCCM 2012 by providing expertise with associated Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    Microsoft supports seamless hybrid networks that integrate Microsoft 365 and local Exchange deployments. This permits you to have specific mailboxes located on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on time and on budget.

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    Progent's Microsoft-certified consultants offer small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a common spot for your employees or clients to access, organize, share and interact with relevant information, files, and software and to interact with one another. It enables quicker and better decisions, more efficient sharing across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available inside and without a business network. Windows SharePoint Services join employees, customers, teams and major tasks with the data they've created in a manner that makes data easy to find, download and re-use.

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    Progent's Office and Microsoft 365 experts can assist businesses of any size to incorporate Microsoft Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that provides quick return on investment and enables better business outcomes. Progent can assist your company to integrate Microsoft Office or Microsoft 365 apps with each other and with other key Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent can also help you to resolve compatibility problems with different versions of Microsoft Office and offers customized online training to individual users or groups.

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    Years of experience providing Microsoft support and Cisco technology consulting has allowed Progent to develop an unmatched ability for serving branch offices that need network help with the responsiveness associated with with small organizations but which offers effective communications, complete documentation, and adherence to corporate IT standards. If your corporation maintains a branch office situated anywhere in or any area covered by Progent's consultants, Progent can provide a broad range of on-premises and off-site IT support services and system design assistance.

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    Progent's Cisco-certified wireless networking experts can help organizations of all sizes to design, implement, administer and troubleshoot Cisco Aironet wireless access point solutions to achieve the performance, coverage, capacity, expandability, security and manageability needed for seamless access between wireless and wired network infrastructure. Progent offers efficient online and on-premises consulting services for end-of-life and current 802.11ac Aironet wireless access points and Progent can assist your business design and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.

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