For small companies in Jacksonville or anywhere in the state of Florida, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to resolve most network issues quickly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges per minute for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at handling technical issues quickly translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes that promote the highest degree of efficiency for online help and repair for small and midsize business computer systems. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to link to your network remotely without breaching network security.
Progent's sophisticated customer support reporting application stores comprehensive records of the service that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to each client by any Progent engineer. This history of issues and resolutions is stored as a readily searchable proprietary knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to additional vast technical support databases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Jacksonville or anywhere in Florida or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote support engineers possess credentials in an extensive set of products and technologies. This wide range of IT skills permits Progent's engineers to tackle practically any problem that may occur in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help clients with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to clients in Jacksonville and throughout the state of Florida include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates an individual's networking skills at the expert level. CCIEs know how to handle even the most difficult challenges associated with network design, installation, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs offer exceptional value since their deep experience permits them to fix even the most intractable problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive immediate support for severe network infrastructure issues that are lowering worker efficiency but are outside the scope of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system using the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online support engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of remote desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP network security engineers offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly after a serious breach. Security services offered by Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Jacksonville Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk programs for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for smaller organizations who lack the resources to create an in-house Help Desk Call Center but who want fast communication with a dependable Help Desk with professional phone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can operate as an escalation resource to resolve the most difficult technical issues, or be ready in overflow situations when your other resources are swamped.
Progent's Call Center consulting support can aid you in creating an effective new Call Center or improving your established one, selecting or customizing Call Center software to meet the unique requirements of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk group to handle unusually busy events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Jacksonville or anywhere in the state of Florida rapid assistance from a large support group with years of experience offering telephone-based help and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of business efficiency, and Progent's intent is to solve rather than just report IT issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth consulting support and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. For more information on Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the imaginative aspect of Apple Mac environments by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Support
Progent can provide companies in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in network outages, remote monitoring can avoid inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple OS platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area