Fast Phone Help for Jacksonville Florida UNIX, Linux, or Solaris NetworksFor small businesses in Jacksonville Florida, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate expenses because solutions require a smaller number of chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves even more with incidental costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many online service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast repairs somehow end up as large tabs. Progent's penchant for handling technical issues efficiently results in your company saving money.

Progent's Online Support Tools
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies which promote the maximum degree of efficiency for remote technical support and repair for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to link to your computer system without breaching corporate security.

Progent's advanced technical support reporting system maintains detailed documentation for all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of support delivered to every customer by every Progent consultant. This archive of trouble tickets and repairs is organized as a quickly searchable internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online consulting specialists can come up with the most efficient solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Jacksonville Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's phone-based technical service experts possess credentials in a comprehensive array of technologies. This broad scope of capability permits Progent's consultants to manage almost any emergency likely to occur in a small business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Remote support provided by Progent to small businesses in Jacksonville include:

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies often request. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who lack the resources to support an internal Call Center but who want fast response from a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk consulting support can aid you in creating an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk application software to meet the particular requirements of your corporation, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center team to handle high-demand situations such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts provides your clients in Jacksonville Florida immediate access to an efficient technical support resource with substantial experience providing phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a significant contributor to business productivity, and Progent's goal is to resolve instead of just track technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team offers online professional engineering support and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications such as CRM, MS Project, Microsoft Word, and MS Excel. To read additional information on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac professionals can support the artistic elements of Macintosh environments by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Jacksonville Florida online network monitoring support based on MS Operations Manager network monitoring, adapted by Progent to fit your business so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they evolve into crashes, system monitoring can avoid inconvenient and expensive network failures. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of OS platforms.

How Your Jacksonville Florida Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.

Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.

Onsite IT Consulting
Progent locations in Jacksonville Metro Area

City Address Phone Link
Jacksonville 25 N Market Street
Jacksonville, FL 32202
United States
(904) 674-3339 Jacksonville Network Support Services




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