Fast Remote Technical Support for Jacksonville UNIX, Linux, or Sun Solaris SystemsFor small companies in Jacksonville or anywhere in the state of Florida, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to resolve most network issues quickly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges per minute for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at handling technical issues quickly translates into your business spending less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes that promote the highest degree of efficiency for online help and repair for small and midsize business computer systems. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to link to your network remotely without breaching network security.

Progent's sophisticated customer support reporting application stores comprehensive records of the service that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to each client by any Progent engineer. This history of issues and resolutions is stored as a readily searchable proprietary knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to additional vast technical support databases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts can arrive at optimal resolutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Jacksonville or anywhere in Florida or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's remote support engineers possess credentials in an extensive set of products and technologies. This wide range of IT skills permits Progent's engineers to tackle practically any problem that may occur in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To help clients with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Remote services provided by Progent to clients in Jacksonville and throughout the state of Florida include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can provide emergency online help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Major Linux variants for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Jacksonville, FloridaThe Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates an individual's networking skills at the expert level. CCIEs know how to handle even the most difficult challenges associated with network design, installation, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs offer exceptional value since their deep experience permits them to fix even the most intractable problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive immediate support for severe network infrastructure issues that are lowering worker efficiency but are outside the scope of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system using the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Authorized MS Windows Experts
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-expert online support engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of remote desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified Network Security Consultants for Jacksonville, FloridaProgent's certified CISM and CISSP network security engineers offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly after a serious breach. Security services offered by Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
  • Call Center Services
    Progent's Help Desk programs for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for smaller organizations who lack the resources to create an in-house Help Desk Call Center but who want fast communication with a dependable Help Desk with professional phone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can operate as an escalation resource to resolve the most difficult technical issues, or be ready in overflow situations when your other resources are swamped.

    Progent's Call Center consulting support can aid you in creating an effective new Call Center or improving your established one, selecting or customizing Call Center software to meet the unique requirements of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk group to handle unusually busy events such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Jacksonville or anywhere in the state of Florida rapid assistance from a large support group with years of experience offering telephone-based help and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of business efficiency, and Progent's intent is to solve rather than just report IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth consulting support and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. For more information on Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the imaginative aspect of Apple Mac environments by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or putting together an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in network outages, remote monitoring can avoid inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple OS platforms.

How Your Jacksonville Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.

Jacksonville Onsite IT Consulting
Progent locations in the Jacksonville Metro Area

City Street Address Contact Information
Jacksonville 4600 Touchton Rd
#150
Jacksonville, Florida 32246
Sales Phone: 904-674-3339

Link: Jacksonville Network Support Services


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Microsoft Dynamics GP/Great Plains allows you to expand and manage your company better by delivering easy access to decision-driving data and a fast ROI. Microsoft Dynamics GP/Great Plains confers important business benefits including its ability to expand the presence of your company, manage your financials, automate financial processes, standardize processes throughout your business, refine inventory control, increase order accuracy, expand sales and minimize turnaround time, and increase cash flow. Progent can help you configure and maintain a reliable, safe server and communications foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to help you derive all the benefits of your Dynamics GP business management system.

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Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes productivity downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and design offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

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If your business has a UNIX, Linux, or Solaris network or a multi-OS computer system, Progent's CISA and CISSP-certified consultants can help your whole enterprise in a broad array of security topics including security administration practices, security design and strategies, connection control products and methodology, software development security, business processes security, hardware security, communications, network and Internet security, and workplace recovery planning. CISM and CISSP stipulate the fundamental skills and international standards of performance that network security managers are expected to possess. These certification offer executive management the assurance that consultants who have earned their CISA or CISSP qualification have demonstrated the experience and knowledge to deliver effective security support and engineering help.

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Automated Server Monitoring Technical Support Services
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ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity.

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SMS Migration On-site Support
SMS Migration Support and Integration

Progentís Microsoft certified consultants provide small and medium size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install important software rapidly and reliably to appropriate users, lower product costs and stay compliant by understanding patterns of usage, improve Windows protection by improving your knowledge of weak points and by installing targeted patches, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently utilizing the administrative capabilities incorporated into Windows. Progentís SMS engineers can help you use SMS effectively for automated software and application deployment, security patch control, and resource tracking management including software and appliance inventory.

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Progent's virtual classroom webinars provide small businesses the affordability, simplicity, and flexibility of online learning plus the proven training techniques of expert instructors who utilize sophisticated technology to reproduce live, participatory learning environments. Progent can provide remote training for popular desktop software including elements of Microsoft Office such as Office Excel, Word, Publisher, and Outlook: Dynamics business accounting and analytics software including MS Dynamics GP; as well as other top desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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Exchange 2007 Server Consult

Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Exchange Server 2007.

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Consultant for Citrix StorageLink Site Recovery
Citrix StorageLink Gateway Specialist

Progent's Citrix-certified experts can help your organization to evaluate the potential strategic benefits of the available versions of Essentials for Hyper-V, assist you to use Citrix administration tools in your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials to enhance the performance, availability, consistency, and fault tolerance of your virtual environment while reducing the cost of resources and support and simplifying administrative processes.

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Small Business Private Clouds Consultant
Private Cloud Solutions Consulting

Progentís private cloud hosting enables small and midsize businesses to run mission-critical applications like SQL and Exchange from a secure Tier III data center facility on fault-tolerant hardware with offsite backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup and restoration. Smaller organizations can take advantage of Progentís private cloud hosting service to avoid large investments in the acquisition, maintenance, and operation of network equipment and facilities while achieving the highest levels of network reliability and security.

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Microsoft and Cisco Certified GIAC Security and Compliance Check Professionals

GIAC was established in 1999 to validate the knowledge of computer security professionals. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the network security capabilities covered under GIAC certification such as evaluating network vulnerability, security incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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Android and Office 365 integration Remote Support
Android and Office integration Support and Integration

Progent's veteran team of IT consultants and subject matter specialists have extensive background providing remote and onsite support for organizations of all sizes who need to integrate Android phones and tablets into their IT systems so that users can work together from virtually anywhere. Progent offers the range of skills to solve network issues that span numerous manufacturers and that represent a mix of older and up-to-date technology. Progent offers budget-friendly online technical support to assist you with any aspect of planning, implementing, managing and maintaining your BYOD solution. Progent can deliver occasional support to assist you to resolve particularly stubborn technical problems, or Progent can provide comprehensive project management services to ensure that you complete major network initiatives on time and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one training to help you manage and operate Android phones and tablets to maximize their business value.

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Microsoft Intune Migration Support
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Progent's Intune consultants can assist your company to assess the business value of utilizing Intune for administering your web-facing mobile devices including laptops, phones, and tablets based on Windows, Apple iOS, and Android. Progent can help you to define security and compliance policies, plan and deploy test environments to confirm the appropriateness of Intune for your network, deploy Intune across your enterprise, combine Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune deployment.

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Microsoft GP/Great Plains Configuration
Dynamics GP/Great Plains Information Technology Consulting

Progentís Microsoft certified experts offer a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft accounting tools, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft accounting products in the Dynamics GP family, provides a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented approach you can license only the capability you currently need, with the ability to add clients and enlarge capabilities when necessary. Progentís Dynamics GP Software consulting experts can show you how to install, customize and administer Dynamics GP 2010 and also older editions of Dynamics GP/Great Plains.

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Microsoft SQL Server Online Support Services
SQL Server Developer Firm

Microsoft SQL Server 2005 offers indispensable, standardized tools to computer experts as well as to information workers, reducing the complexity of designing, integrating, administering, and using company information and analytical programs on platforms ranging from handheld devices to enterprise data networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on expertise and broad knowledge in planning and building data-driven, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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SonicWALL Cybersecurity Companies
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Progent's SonicWALL experts can show you how to deploy, maintain, and update SonicWALL firewall products inculding the current SonicWALL TZ family of appliances and the older SonicWALL PRO 2040 devices. Progent's CISSP Premier consultants, CISM Certified security professionals, and CISA Certified security audit specialists can show you how to create an end-to-end security strategy, including written policies, and design protection into your business operations.

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Network Consultant for Apple OS X Tiger
Macintosh OSX IT Consultants

Progent's consultants offer Mac users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server help, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from OS X or other earlier editions of Apple OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud. For computer environments built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and maintaining a network environment that is reliable, safe, efficient and able to achieve your organization's objectives.

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Private Cloud Hosting Services Consult
Consulting for Hosting for Virtual Servers

Progent's Private Cloud Hosting service offers comprehensive hosting of a small organization's production servers in an environment that delivers the maximum degree of dependability and expandability and is in addition simple to transfer to another host. Progent's Private Cloud Hosting and Management options are built on proven virtualization platforms that allow small companies with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unmatched degree of vendor flexibility.

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Progent's ProSight family of managed IT services are geared to provide organizations who maintain minimal internal network support teams with affordable access to enterprise-class management tools and technical experts. Advantages of the ProSight catalog of managed services include flat-rate IT maintenance expenses, automation of common administrative tasks, ongoing absorption of the latest technology, smooth transition from legacy technology to current solutions, improved fit between computer technology with strategic objectives, access to veteran network experts, and allowing management to focus on business rather than ever-changing network technology.

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ISA 2004 Server Professionals
Microsoft Proxy Server IT Consultant

Progent's certified ISA Server consultants have broad backgrounds developing corporate security solutions for information systems with many locations, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business plan and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without limiting your network.

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Integration Support for ISA Server

Progent's certified Internet Security and Acceleration Server consultants have long experience configuring Microsoft ISA Server-based security installations for IT networks with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can help your small business in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that meets your network protection needs without adversely limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block ransomware or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that reduces your vulnerability to a ransomware attack and aligns with your business needs.

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Security Consult
Engineer for Wireless Security

Progent offers expertise for security analysis products such as Microsoft Baseline Security Analyzer for performing a variety of automatic network auditing scans to identify possible security problems. Progent has broad experience with network auditing tools and can help you to make sense of testing reports and react effectively. Progent can show you how to design protection into your company processes, install scanning software, define and implement a protected network architecture, and recommend procedures to maximize the safety of your network. Progent's security professionals are ready to help you configure a firewall, implement safe remote access to email and business applications, and install VPN. Progent's accredited security consultants can also validate the security of web-based software and can run extensive information security evaluations of company-wide security to determine your company's compliance with recognized international security standards including HIPAA, PCI, and ISO.

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RV Series VPN Router Remote Consulting Technology Consulting
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Remote Server Management Professional

Remote server management cards offer IT managers complete control over a server without the requirement for a personal presence. Using remote server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, deploy, and support a high-availability company network that incorporates remote management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical support. Progent has experience with a variety of remote management cards such as Aten IP9001 remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.

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Telepresence Online Support Services
Tandberg Telepresence Consulting Services

Progent can provide access to a veteran specialist with years of hands-on experience configuring, maintaining, and upgrading telepresence platforms from top-tier vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT support team, your Internet Service Provider, and your telepresence platform supplier to assist your company increase the business value of your telepresence solution.

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Progentís National Support Center offers nationwide remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support experts provide telephone support and online secure computer connection to troubleshoot and resolve technical problems rapidly and affordably. The scope of technical experience available from Progent's staff of nationwide service professionals allows Progent to escalate even the toughest problems to competent specialists as needed.

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Progent's CISSP-premier cybersecurity experts can help organizations of any size with any aspect of IT security. Progent can help create efficient security solutions that guard a small office against modern threats or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid networks that accommodate onsite, online, and mobile users sharing network resources spread across multiple physical sites and public and private clouds.

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Citrix Receiver Troubleshooting
Citrix desktop virtualization Consultant

For desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop environment that maximizes the strategic value of your information network; configure XenDesktop technology with your servers, user computers, and printers; upgrade your older desktop virtualization software to current versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to maintain XenDesktop efficiently.

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Cisco PIX Firewall Migration IT Services

Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these devices. Progent still provides consulting support for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should migrate to next generation firewall technology from Cisco. Progent's Cisco technology specialists can help your company plan and carry out an efficient upgrade to Cisco ASA 5500-X firewalls following leading practices.

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Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of IT service, performing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world IT problems quickly.

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Progent's Microsoft-certified engineers can assist your company to automate desktop update and patch deployment by providing support for administration tools like Configuration Manager 2007, Systems Management Server 2003, and WSUS.

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Progentís data center support services are designed for businesses with hardware located at Internet Data Centers or data center collocation hosting facilities and in need of timely on-premises service at the colocation site plus off-site support from Microsoft and Cisco Premier professionals. Progent provides a full array of IDC and IDC and collocation support services such as network architecture analysis, Windows and Linux server integration and support, troubleshooting for server and telecommunications networking, design and deployment of zero-downtime configurations, architecting and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and creating fault tolerant server and storage clustering configurations.

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Barracuda Backup Verification Support

Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built hardware appliance built by Barracuda or a software-based appliance with similar features but which uses your own storage infrastructure. Barracuda Backup safeguards vital business data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to help your business to plan, configure, manage and troubleshoot a BDR solution built on Barracuda technology.

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UNIX with Windows Support and Setup

If your business has a UNIX or Linux network or a mixed-platform computer system, Progent's CISM and ISSAP-premier consultants can help your whole enterprise in a broad range of security topics such as security management procedures, security design and strategies, access management systems and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and business continuity preparedness. CISA and CISSP define the basic skills and international standards of performance that network security professionals are required to possess. These accreditations give executive management the confidence that consultants who have achieved their CISM or CISSP certification have the background and theory to deliver effective security management and consulting services.

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Operations Manager Case Study
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Before Progentís Microsoft Operations Manager solution, network issues were approached reactively, after users complained about them. With the help of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now ward off network troubles before they becomes critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients know that the problems exist. Progent has background with MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class reliability, safety and performance.

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