For small companies located in Jacksonville or anywhere in Florida, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. This reduces direct costs because service calls accumulate a smaller number of billable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into large invoices. Progent's penchant for dealing with problems efficiently results in your company spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a collection of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote help and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your system remotely without compromising system security.
Progent's proprietary customer support reporting application includes detailed histories of all support that Progent's clients have been provided. Progent's staff consultants have access to the records of services delivered to every Progent client by any Progent consultant. This database of trouble tickets and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from vendors' in-house support staff so Progent's online service experts are able to arrive at optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Jacksonville or anywhere in Florida or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online technical service engineers offer certified skills in a comprehensive array of technologies. This wide range of IT skills allows Progent's consultants to handle virtually any crisis likely to occur in a small business information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help customers with mixed-operating system networks, Progent also provides access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support available from Progent to companies in Jacksonville and anywhere in the state of Florida include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology including network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy systems to current Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and validates an individual's networking skills at the master level. CCIEs can deal with the most complex issues surrounding network design, integration, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional value because their broad experience permits them to fix even the most difficult problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can get immediate assistance for severe network infrastructure problems that are hurting worker efficiency but are not within the experience of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of advanced remote support tools in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.
Certified Windows Experts
Progent's Microsoft-qualified online support experts can deliver computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Qualified Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security solutions offered by Progent cover in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; integrating firewalls; building safe architectures for remote and mobile access; defending your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often request. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete major projects economically and on time. Progent's project-based online consulting services include:
How Your Jacksonville Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center support programs for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for smaller companies who don't have the budget to assemble and manage an internal Help Desk but who require fast response from an effective Help Desk with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your existing Helpdesk organization. Progent's Virtual Call Center can operate as an escalation option to resolve complex network issues, or be ready in overflow circumstances when your regular service providers are too busy.
Progent's Help Desk consulting services can assist you in creating an effective new Call Center or enhancing your current one, evaluating or modifying Call Center application software to address the special needs of your company, or providing occasional online personnel to supplement your existing Call Center team to handle high-demand scenarios like software transitions, major updates, or installing new applications.
Progent's Call Center staff of experienced information technology professionals offers your computer users in Jacksonville or anywhere in the state of Florida quick assistance from an efficient support resource with years of background providing telephone-based support and online diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a significant enabler of company performance, and Progent's target is to fix rather than simply record IT problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers phone-based professional engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the imaginative facets of Mac environments by offering phone-based help support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Jacksonville, or anywhere in the state of Florida, online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By spotting emerging problems before they grow into downtime, remote monitoring can avoid inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a variety of platforms.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.