Immediate Remote Troubleshooting for Jacksonville Florida Networks
For businesses located in Jacksonville Florida, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. This reduces direct costs since solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to turn into substantial bills. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and proven processes which promote the highest level of effectiveness for online consulting and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to link to your company's system without compromising network security.
Progent's sophisticated service database system includes extensive records of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services delivered to every client by any Progent engineer. This database of problems and fixes is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at optimal resolutions quickly.
Online services offered by Progent to clients in Jacksonville Florida include:
Certified Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging issues occurring in network design, installation, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. CCIEs are an exceptional value because their depth of experience enables them to resolve problems rapidly. In common instances, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system via state-of-the-art remote support technology in order to provide fast, secure, and affordable diagnosis and repair.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure products by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to clean up quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that combine Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Jacksonville Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or revamping your existing organization, evaluating or customizing Call Center software products to meet the particular demands of your business, or providing temporary phone support personnel to supplement your internal Call Center team to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network professionals offers your clients in Jacksonville Florida immediate access to an effective network service resource with substantial experience delivering phone consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a key driver of business success, and Progent's aim is to solve rather than just record technical problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth engineering support and training in key application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, programming, and education services, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Jacksonville Florida online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By spotting possible issues before they evolve into downtime, automated monitoring can ward off disruptive and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a combination of platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Jacksonville Florida, Progent's online computer support specialists can deliver professional and cost-effective IT help whenever your company requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Jacksonville organization has a regular freelance support technician or employs an in-house IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to resolve sudden system crises or especially complicated integration projects.
Details of Progent's Online Computer Support for Jacksonville Florida
Progent's online support, remote troubleshooting, system security expertise, and network administration services offer offices in Jacksonville Florida unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Jacksonville Florida and is also ideal for networks in more remote areas that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum charge for online help and imposes no monthly subscription fee for services provided during normal working hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support for specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Application Development
Amazon MWS Programming and Debugging
By offering a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that address the unique needs of your business.
- Advanced Remote Access Software
Secure online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it possible to find quick fixes to problems that might otherwise require an expensive personal service call. Sophisticated online connectivity software and expert technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of network support, performing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to every client. The practice of detailing and archiving support records allows more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.