Fast and Affordable Remote Technical Support for Jacksonville Florida Networks
For organizations in Jacksonville Florida, Progent provides online support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.
Progent's online support experts offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This lowers immediate costs because solutions use up minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that permit the highest degree of effectiveness for remote engineering help and repair for computer systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to interface to your company's environment remotely without violating network security.
Progent's proven customer support reporting system stores comprehensive documentation describing all support that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance delivered to every client by every consultant. This archive of trouble tickets and responses is structured as a readily accessible internal database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service experts are able to determine optimal resolutions in the least time.
Remote services offered by Progent to businesses in Jacksonville Florida include:
Certified MS Windows Support
Progent's Microsoft-certified online support engineers can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist you company to deploy, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most difficult challenges surrounding network planning, installation, management, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve problems rapidly. In many cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using the latest on-line troubleshooting technology to provide quick, safe, and economical diagnosis and remediation.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in Jacksonville Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking products by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security services offered by Progent include: thorough information security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Jacksonville Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk Call Center software to handle the unique requirements of your business, or adding occasional online personnel to work with your existing Help Desk team during high-demand events such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network experts offers your clients in Jacksonville Florida immediate contact with a large support resource with extensive experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a crucial driver of company efficiency, and Progent's policy is to resolve rather than simply track network issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Jacksonville Florida online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a variety of operating systems.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Jacksonville Florida, Progent's phone-based network support specialists are ready to deliver expert and economical IT support the moment your business has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Jacksonville office works with a local independent consultant or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially complicated integration projects.
Features of Progent's Remote Computer Services for Jacksonville Florida
Progent's online help, Internet-based repair, system security expertise, and system administration services give companies in Jacksonville Florida unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Jacksonville Florida and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online support and imposes no monthly subscription fee for services delivered during regular business hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange expertise, corporate security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for critical application areas. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that address the unique needs of your business.
- State of the Art Remote Access Software
Protected remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand a costly personal visit. Sophisticated remote access tools and expert technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High Network Availability
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, executing a wide range of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every staff member to each customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.