Fast Online Support for Jacksonville Florida Networks
Urgent Online Help for Jacksonville NetworksFor organizations located in Jacksonville Florida, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools needed to solve the majority of network problems rapidly. This reduces direct expenses since solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in indirect costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where quick repairs somehow end up as big tabs. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to link to your computer system remotely without violating network security.

Progent's sophisticated customer support reporting application maintains extensive records of all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support provided to every customer by any Progent consultant. This history of trouble tickets and resolutions is organized as an easily searchable support database that enables Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts can determine optimal resolutions quickly.

Online technical services provided by Progent to customers in Jacksonville Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's top corporations. The ProSight suite of network monitoring and management services covers all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk Call Center software products to handle the unique demands of your company, or providing temporary online staff to reinforce your in-house Call Center resources to handle high-demand situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network experts gives your computer users in Jacksonville Florida quick communication with a large technical support group with substantial experience offering telephone-based consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's aim is to solve instead of merely track network issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team provides online and in-depth engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Jacksonville Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your IT support is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a combination of operating systems.
How Your Jacksonville Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Jacksonville Florida, Progent's online network support specialists can deliver expert and economical system help the instant your business needs it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Jacksonville organization deals with a local freelance consultant or maintains an in-house IT staff that know how to handle day-to-day computer issues, Progent’s Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to fix sudden network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in Jacksonville Florida
Progent's remote network troubleshooting services enable your Jacksonville organization to have the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Jacksonville Florida, local computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle the majority of network problems. However, IT crises may occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support people. In these situations, Progent's on-call service experts provide a convenient, quick, and affordable solution to augment your local resources and to pass on useful information to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance service people have smaller internal costs than big consulting organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your company to go without help during an IT crisis. As your company grows, network unavailability and problems with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support expertise to make sure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically start with an IT system implemented on a shoestring budget. Without a proper framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such badly built systems require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business growth and improving productivity. Businesses hardly need a network engineer who is attempting to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Microsoft Windows Server Essentials is a value-priced, entry-level OS that enables small organizations to make the move from the older physical on-premises datacenter to the contemporary hybrid computing paradigm that combines local and virtualized cloud-hosted resources. Progent's Microsoft-certified consultants can provide budget-friendly online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible business benefits of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud design for your computing environment. Progent offers comprehensive project management support so you can plan and execute an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting help, troubleshooting, and training.

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    Microsoft Windows Server Essentials is a value-priced, versatile operating system that allows small businesses to make the move from the older stand-alone on-premises datacenter to the new hybrid computing paradigm that combines both local and cloud-hosted resources. Progent's consultants can provide cost-effective remote consulting and technical support for Windows Server Essentials. Progent can help you to evaluate the potential productivity and cost benefits of moving to Essentials and adopting a hybrid on-premises/cloud-based design for your network environment. Progent offers full-service project management support so you can plan and carry out a smooth migration to Windows Server Essentials, Office 365, and other Microsoft Cloud applications and services. Progent also offers continuing consulting help, technical support, and training.

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    Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, optimizing and fixing Microsoft SCOM environments and offer organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to help you to fix serious problems detected by SCOM 2012.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco devices for streamlined management.

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    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware.

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    Progent's Cisco Jabber consultants offer online or on-premises support to assist businesses of all sizes to plan, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for the products, technologies and services that go into creating an end-to-end Cisco Jabber solution including Cisco network devices and management tools, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP interfaces, Wi-Fi networks, cyber security, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.

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    Cisco has designed a full product line of routers including routers built to provide the security, bandwidth, and availability required by organizations from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.

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    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements affect vital IT areas including ease of administration, availability, security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Exchange 2013, create an efficient validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and management services for Exchange Server 2013.

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    Progent's Private Cloud Hosting service offers comprehensive hosting of a small or mid-size company's production servers in an environment that delivers the maximum level of dependability and scalability and is also easy to move to any data center. Progent's Private Cloud Hosting and Management options are built upon proven virtualization architectures that allow small and midsize businesses with multi- platform environments to economize dramatically on the costs of capital investments, system maintenance, and network management while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.

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