Immediate Remote Troubleshooting for Jacksonville Florida Networks
Urgent Online Support for Jacksonville SystemsFor businesses located in Jacksonville Florida, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. This reduces direct costs since solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to turn into substantial bills. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and proven processes which promote the highest level of effectiveness for online consulting and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to link to your company's system without compromising network security.

Progent's sophisticated service database system includes extensive records of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services delivered to every client by any Progent engineer. This database of problems and fixes is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at optimal resolutions quickly.

Online services offered by Progent to clients in Jacksonville Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or revamping your existing organization, evaluating or customizing Call Center software products to meet the particular demands of your business, or providing temporary phone support personnel to supplement your internal Call Center team to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network professionals offers your clients in Jacksonville Florida immediate access to an effective network service resource with substantial experience delivering phone consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a key driver of business success, and Progent's aim is to solve rather than just record technical problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering support and training in key application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Jacksonville Florida online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By spotting possible issues before they evolve into downtime, automated monitoring can ward off disruptive and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a combination of platforms.
How Your Jacksonville Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Jacksonville Florida, Progent's online computer support specialists can deliver professional and cost-effective IT help whenever your company requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Jacksonville organization has a regular freelance support technician or employs an in-house IT staff that can deal with common computer issues, Progent’s Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to resolve sudden system crises or especially complicated integration projects.

Details of Progent's Online Computer Support for Jacksonville Florida
Progent's online support, remote troubleshooting, system security expertise, and network administration services offer offices in Jacksonville Florida unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of network support, performing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to every client. The practice of detailing and archiving support records allows more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    Progent's consultants can provide Mac users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and email help, security services, and one-on-one training. Progent can assist clients to migrate to macOS from OS X or earlier versions of Mac OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone support and iPad management, or moving to iCloud. For business environments built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of planning, configuring and supporting a network infrastructure that is reliable, safe, fast and able to achieve your organization's objectives.

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    Progent's Network Help Desk Outsourcing Support Services for desktop support are designed specifically for small organizations who require fast access to a Help Desk Call Center with professional telephone support and effective escalation capability but who must operate within a modest IT budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support, Secure Remote Access Support, System Assessment, Expert Escalation, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Selection and Deployment.

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    Microsoft allows you to create transparent hybrid environments that integrate Office 365 and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any facet of planning, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is completed on schedule and within budget.

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    Progent's Cisco wireless IP phone configuration consultants can provide online and on-premises support to help you create and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

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    Progent provides national urgent phone support and troubleshooting services for businesses who operate networks powered by versions of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft products. Remote technical support offers maximum leverage for your information technology budget by extending client productivity and shortening the hours charged for network repair services. Sophisticated online access utilities and skilled service specialists and consultants combine to enable Progent to handle most IT problems without wasting time and money by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISSP and ISSAP certified security specialists to help with the most challenging network issues.

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    SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the fast development of cutting-edge enterprise-class programs that can give your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.

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    Our compensation model is based on contribution, so just like working as an independent contractor, your earnings are directly tied to your generated revenue. Certain Progent support staff stress lifestyle issues and choose to consult at an easy pace, using our self-determined schedule to follow individual pursuits such as hiking, car racing, skiing, fishing, travel, or spending free time with relatives and acquaintances. Other consultants take advantage of the chance to earn major dollars via hard effort and extended hours. Progent completely encourages both sides of the spectrum and any point in between.

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