Fast Online Support for Jacksonville IT Networks
Immediate Phone Technical Support for Jacksonville SystemsFor organizations located in Jacksonville or anywhere in the state of Florida, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to many online service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where quick repairs manage to turn into major invoices. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven methodologies that promote the highest degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your company's environment remotely without violating system security.

Progent's advanced customer support reporting system stores detailed histories for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of all help delivered to each customer by every Progent engineer. This archive of trouble tickets and solutions is structured as a readily retrievable internal database that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service experts are able to find optimal resolutions quickly.

Online support services available from Progent to businesses in Jacksonville and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the budget to support an in-house Call Center but who need quick communication with a dependable Help Desk Call Center with professional telephone assistance as well as the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent supplement to your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult technical problems, or be ready in overflow situations when your regular support engineers are too busy.

    Progent's Call Center team of seasoned network consultants provides your workers in Jacksonville or anywhere in the state of Florida fast contact with a large technical support group with substantial experience delivering phone support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's aim is to solve and not simply record network problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group offers remote advanced consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By exposing possible problems before they expand into full-scale emergencies, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that support a combination of operating systems.
How Your Jacksonville Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Jacksonville or anywhere in the state of Florida, Progent's online computer support specialists are ready to provide professional and cost-effective system help the moment your organization needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Jacksonville business has a local independent consultant or employs an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to solve unexpected network emergencies or especially tough integration problems.

Features of Progent's Remote Network Support for Jacksonville
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Jacksonville or throughout the state of Florida the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Family of Servers
    Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to each client. The practice of documenting and archiving support activity results in more effective support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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