Fast Remote Technical Support for Jacksonville Computer Systems
For companies in Jacksonville or anywhere in Florida, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online support experts provide excellent value because they possess the practical experience and have access to the advanced technology needed to resolve most information system issues rapidly. Efficient support reduces immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical remote service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where quick fixes manage to end up as big tabs. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested processes that allow the maximum level of efficiency for online technical support and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to interface to your environment remotely without violating network security.
Progent's powerful technical support database system maintains comprehensive documentation describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support rendered to each Progent customer by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly accessible support knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft open up other extensive support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with optimal solutions promptly.
Online support services offered by Progent to customers in Jacksonville and anywhere in the state of Florida include:
Authorized Windows Experts
Progent's Microsoft-certified online support professionals can provide computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to help you company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most challenging issues encountered in network planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent value because their broad experience permits them to fix problems quickly. In typical cases, less qualified engineers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your network via advanced remote troubleshooting technology in order to perform efficient, safe, and affordable analysis and repair.
Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.
Progent locations in the Jacksonville Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recuperate quickly following a damaging penetration. Security support services offered by Progent cover thorough information security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide range of computer technologies including system architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online help troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Jacksonville Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology consultants provides your customers in Jacksonville or anywhere in the state of Florida quick assistance from an efficient support group with extensive experience providing telephone-based support and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of company success, and Progent's goal is to resolve instead of just report IT issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Jacksonville, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your computer maintenance is proactive rather than reactive. By exposing possible issues before they grow into downtime, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Jacksonville or anywhere in the state of Florida, Progent's online computer support engineers are ready to deliver expert and cost-effective system support whenever your business has to have it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Jacksonville office relies on a regular freelance support technician or maintains a full time organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to address unexpected network crises or especially challenging integration problems.
Advantages of Progent's IT Support for Businesses in Jacksonville
Progent's online IT consulting services allow your Jacksonville business to have the advantages of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:
- Convenient remote extension of your local support resources
For most organizations in Jacksonville or anywhere in Florida, local computer support resources, whether made up of freelance consultants or an internal maintenance staff, can resolve typical technical problems. On the other hand, major troubles can strike when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local support personnel. In these instances, Progent's online support specialists provide an easy, fast, and affordable solution to supplement your regular help and to transfer useful information to increase your ability to resolve future issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller companies often depend on independent freelance service providers. Although independent service people carry less internal costs than big service companies and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your network expands, network unavailability and problems with critical applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your network remains up and running.
- Create a Solid Foundation for Smooth Growth
Organizations typically start with an information architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly built environments require proper assessment, smart long-term planning, and wide technical expertise to evolve to a system infrastructure that can provide the stable foundation to handle vital business requirements and simplify downstream expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of accelerating business success and enhancing productivity. They hardly need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical experience, refined remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each client. The discipline of detailing and archiving support activity allows more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.