Fast and Affordable Remote Technical Support for Jacksonville Florida Networks
Urgent Online Consulting for Jacksonville SystemsFor organizations in Jacksonville Florida, Progent provides online support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This lowers immediate costs because solutions use up minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that permit the highest degree of effectiveness for remote engineering help and repair for computer systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to interface to your company's environment remotely without violating network security.

Progent's proven customer support reporting system stores comprehensive documentation describing all support that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance delivered to every client by every consultant. This archive of trouble tickets and responses is structured as a readily accessible internal database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service experts are able to determine optimal resolutions in the least time.

Remote services offered by Progent to businesses in Jacksonville Florida include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk Call Center software to handle the unique requirements of your business, or adding occasional online personnel to work with your existing Help Desk team during high-demand events such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network experts offers your clients in Jacksonville Florida immediate contact with a large support resource with extensive experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a crucial driver of company efficiency, and Progent's policy is to resolve rather than simply track network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Jacksonville Florida online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a variety of operating systems.
How Your Jacksonville Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Jacksonville Florida, Progent's phone-based network support specialists are ready to deliver expert and economical IT support the moment your business has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Jacksonville office works with a local independent consultant or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Services for Jacksonville Florida
Progent's online help, Internet-based repair, system security expertise, and system administration services give companies in Jacksonville Florida unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, executing a wide range of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every staff member to each customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent has been providing SharePoint consulting services since the first SharePoint product was released more than a decade ago, and Progent has the breadth and depth of technical know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; determine if an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and pick the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can help in individual jobs related to your SharePoint 2013 migration.

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  • Les Kent has a 35-year history of effective technology integration, executive management, marketing, and operations. He has demonstrated a knack for creating elegant IT solutions while working as a network designer, programmer, project manager, implementation consultant, and problem solver for small companies, new ventures, and major corporations.

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    VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can rapidly restore the entire logical network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to design, deploy, test and administer a DR system based on VMware SRM and VMware NSX.

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    Progent's Cisco-certified wireless consulting experts can help businesses of any size to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to provide the throughput, range, capacity, expandability, security and manageability needed for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient online and on-premises support for legacy and current 802.11ac Aironet wireless access points and Progent can help your business design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.

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    Progent's consultants offer online and onsite consulting services for organizations of any size to evaluate the costs/benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud-based or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with third-party communication systems like Cisco UC. Progent's certified information security experts can help you create and verify a security environment for your Skype for Business solution that meets regulatory requirements.

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    Progent's Microsoft engineers can provide in-depth expertise in deploying, using and troubleshooting any edition of Microsoft Project Server and can provide a wide range of cost-effective online consulting services based on industry best practices to help businesses of any size to get all the benefits of this leading platform. Services available from Progent include solution planning, software configuration and migration, setting up safe collaboration among onsite and remote or mobile users, network optimization, and customized webinar training.

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    Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's modern Wi-Fi controller products. Progent can provide expertise for physical and software-based wireless controllers and can assist you to decide which version makes sense for your Wi-Fi solution. For Wave 2 wireless controller appliances, Progent offers Cisco 3504 Wi-Fi controller consulting, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller expertise.

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    Microsoft Mac Office allows Mac users to run the industry's most familiar business programs. Progent's Apple-certified Mac consultants can help you set up Mac Office on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.

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    Progent offers several security service bundles designed to provide larger corporations an impartial and comprehensive security evaluation from a group of premier security consultants. All Progent's security assessment bundles feature a suite of services including automated scans from inside and from outside the company security perimeter, professional analysis of captured data by accredited security consultants, creation of a paper explaining the results, plus an interactive high-level executive outbrief and an extensive interactive outbrief for in-house network engineers.

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    Progent's Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to deploy, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth migration to Cisco's modern wireless controller technology. Progent can provide support for both physical and software-only Wi-Fi controllers and can assist you to determine which type is appropriare for your Wi-Fi environment. For Wave 2 wireless controller appliances, Progent offers Cisco 3504 wireless controller expertise, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller support.

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    Progent's management team includes seasoned veterans with decades of background delivering computer consulting, troubleshooting, and strategic IT planning to organizations ranging in size from small offices to Fortune 500 companies. Great service requires great personnel, and Progent stands out by having put together a management team able to provide customers with the top service value available anywhere.

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    Progent's certified database application developers offer businesses of any size remote support for popular RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include software installation and configuration, database design and coding, administration support, replication strategies, capacity planning, performance optimization, data migration, security and compliance, backup/restore options, problem solving, and training.

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