Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless smartphones were once one of the most popular solutions for achieving mobile access to email, calendars, web-based programs, and other vital business information. Progent offers Jersey City, New Jersey businesses the expertise of BlackBerry-certified experts who can assist companies to manage their BlackBerry environments or transition smoothly to a current mobile platform.
As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the standard for businesses of all sizes, effective integration and maintenance of BlackBerry technology has become more challenging. To address areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses frequently turn to outside support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to plan, administer, and repair BlackBerry solutions affordably and effectively, dispensing with the requirement for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient online support model, provides small businesses an economical alternative for incorporating BlackBerry products seamlessly into their IT network.
Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and support BlackBerry devices across your company, recommend security policies that make sense for your company, develop custom wireless applications, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.
Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry devices, offering a centralized platform for controlling critical jobs such as smartphone installation, updates, and retirement while also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.
BES Server features a variety of security capabilities beginning with automatic encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in selecting degrees of protection to match the specific requirements of your environment. Progent's BlackBerry authorized consultants can help your company to select advanced security functions and activate them remotely. Samples of these wirelessly selectable security settings are:
- Disable a smartphone
- Wipe data from a lost or stolen device
- Lock out Bluetooth functionality
- Activate built-in protection against malicious attacks
BlackBerry BES Server also offers flexibility in selecting ways to keep users from loading or running unsafe or unauthorized software. Progent can assist you to select protective techniques such as:
- List precisely what programs are allowed on the device
- Prevent third-party applications from using non-volatile storage on the BlackBerry smartphone
- Select what resources external applications can use on the smartphone
- Restrict the kinds of connections external applications running on the BlackBerry smartphone can establish
- Block all third-party software from being installed or run on the device
Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can also assist your business to resolve a wide array of issues concerning synchronization, device recognition, email consistency, web browsing, wireless connections, IM, workstation application installation, and Desktop Redirector.
As a leader in providing countrywide remote help for small company IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry support costs low and, by resolving problems quickly, optimizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.
Progent's BlackBerry consultants can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and assist your company to define and implement sensible security configurations.
Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP data.
Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs assessment, solution architecture, installation planning and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which administration model and physical components match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about alternatives for software editions, server hardware and mass storage, network design, and application configuration.
To maximize network protection, Progent's BlackBerry consultant can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.
Call or Email Progent to Get Help from a BlackBerry-Qualified Professional
In order to get in touch with Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.