Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Jersey City
ProgentProgentís consulting support for IT service firms in Jersey City New Jersey allows you to provide your clients Progent's consulting and Help Desk support under your company's brand as a seamless extension of your in-house IT services group. These services can ease the way for you to grow your client base, fill out your service catalog, satisfy your customers, and improve your bottom line.

Progent's roster of network infrastructure engineers, desktop support specialists, IT administrators, and cybersecurity consultants have acted as seamless adjuncts to the IT groups of some of the worldís biggest IT service firms. Progentís range of technical knowledge enables you to broaden the scope of your IT service business, and Progentís transparency lets you promote and protect your branding.

Progent is an IT support company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent computer services firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional IT services. Progent bills you directly and performs under your instructions to deliver your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to configure and maintain. Small or niche IT service firms seldom have the required financial or human resources. Progent's Help Desk and ticketing program offers IT support organizations an economical way to keep their custom branding while providing their clients responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technical issues your company can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service staff delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit service requests using your custom branded Internet portal, an 800 number, or by directing a message to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a single source for virtually all IT expertise your clients may need. You can grow your staff and core IT skills steadily without being forced to say no to new business due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house support team, responding to your management, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced documentation system to make sure all services delivered are thoroughly documented. This enables your IT support organization to transfer service assignments to in-house consultants once you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and efficiently accept additional jobs outside your main areas of expertise and open new territories without assuming the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more services to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service operations.
  • Fast Escalation: Thanks to a large roster of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered remote IT support from Help Desk services to high-level consulting. Efficient online service cuts costs while delivering fast solutions.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Jersey City, New Jersey Organizations
Progent's veteran roster of certified consultants can deliver Jersey City, New Jersey organizations a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in Jersey City, New Jersey
To learn additional information about Progent's consulting support for network service organizations in Jersey City, New Jersey, call 1-800-993-9400 or see Contact Progent.