Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Jersey City
ProgentProgent's consulting services for IT service firms in Jersey City New Jersey allows you to offer your clients Progent's consulting and Help Desk support with your company's brand as a seamless augmentation of your regular network support team. These services can put you on the fast track to add to your client base, expand your service catalog, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, network administrators, and data security consultants have acted as seamless adjuncts to the support groups of some of the country's biggest IT support businesses. Progent's range of expertise allows you to widen the scope of your IT service business, and Progent's transparency lets you elevate and protect your branding.

Progent is a network consulting company with two decades of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any private computer services firm in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms features transparent resale to your clients of world-class services. Progent bills you directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only costly to license and staff, but also difficult to set up and maintain. Smaller IT service companies seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your support workload, the diversity of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available across the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your customers enter requests using your branded Internet portal, a toll-free phone number, or by sending a message to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information on Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies at your own pace without being forced to decline opportunities owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, responding to your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting platform to make sure all IT services performed are fully described. This enables your IT support organization to shift account assignments to internal personnel when you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely take on additional opportunities outside your core areas of excellence and open new geographies without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive IT support firm by delivering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Rapid Escalation: Thanks to a sizable team of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective online service cuts costs while delivering fast solutions.
  • Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Jersey City, New Jersey Businesses
Progent's seasoned team of certified engineers can provide Jersey City, New Jersey organizations a broad range of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Program for Network Service Providers in Jersey City, New Jersey
For additional information about Progent's consulting program for network service firms in Jersey City, New Jersey, call 1-800-993-9400 or visit Contact Progent.