Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Jersey City
ProgentProgent’s consulting support for IT service organizations in Jersey City New Jersey allows you to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your in-house IT services team. These services can ease the way for you to grow your revenue, fill out your service catalog, create happy customers, and improve your bottom line.

Progent's roster of network engineers, PC support technicians, network admins, and cybersecurity professionals have acted as seamless expansions to the IT staffs of some of the world’s largest IT support firms. Progent’s range of expertise enables you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting firm with two decades of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of world-class services. Progent bills you exclusively and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But modern ticketing systems are not just costly to acquire and staff, but also challenging to set up and maintain. Smaller IT service firms rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT support firms an affordable way to retain their own branding while providing their customers responsive desktop support built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Normal service hours are 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is available across the US at extra cost.
  • You have full control of your clients and billing.
  • Your clients enter requests through your own branded web portal, an 800 number, or by directing an email to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information about Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows your support team to act as a sole source for practically all technical expertise your clients may need. You can grow your staff and strategic IT skills steadily without having to say no to new business due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your management, and invoices you rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class reporting platform to make sure all services performed are thoroughly described. This makes it easy for your IT support organization to transfer service responsibilities to internal personnel once you have enough staff and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on more opportunities beyond your core areas of expertise and open additional geographies without the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support provider by delivering more solutions to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier support in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: Thanks to a large roster of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Call Center services to advanced consulting. Effective online service cuts costs while delivering fast solutions.
  • Top Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Jersey City, New Jersey Companies
Progent's veteran team of certified consultants can provide Jersey City, New Jersey companies a wide array of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Jersey City, New Jersey
To learn additional information about Progent's consulting support for IT service firms in Jersey City, New Jersey, call 1-800-993-9400 or visit Contact Progent.