Expanding your remote workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Jersey City organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services ranging from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Jersey City, New Jersey businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit their active tickets, add details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your business to expand your current Call Desk team by splitting responsibilities for Call Center services transparently between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support solution based on the leading PSA platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can help your business to provide world-class technical support to your at-home employees, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Jersey City, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Windows Server 2008 R2 features outstanding levels of speed, security, availability, expandability, and flexibility that improve output of on-site, remote, and mobile workers. Progent's Microsoft-certified experts can provide affordable remote engineering, troubleshooting, and education services to assist your company to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your network.

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    Progent offers network support for medium size businesses with 100 to 250 system clients. The mid-size business or office has typically been an overlooked part of the market for IT consulting services. The cost structures and service access models of large outside support organizations make them excessively expensive for the ordinary small company or small medium business (SMB), which usually relies on a modest IT budget with which to support an information system whose advanced technology and capability are often similar to the networks of far larger companies. Progent's service delivery model, which takes great advantage of remote service, virtual network technology and 24x7 server monitoring, dramatically lowers the IT support expenses of a small-medium business while offering the small organization with enterprise-level support from professional, IT consultants knowledgeable in a broad range of small business technologies. If your mid-sized company or small business is searching for the quality of IT help needed by a mid-size organization without budgeting big-company prices, you need Progent.

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    Dynamics GP/Great Plains 2010 software is a comprehensive business management and analytics platform that integrates information and operations across your company, communicates seamlessly with other solutions, and brings together employees, clients and vendors unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 deliver capability for financials, management reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can help you set up and manage a reliable, protected server and network infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP 2010.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises expertise, application development, and technical support services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can help you design and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a cohesive information management system.

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    Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.

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