Enlarging your at-home workforce can have a significant effect on IT infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Jersey City company to select the appropriate tools and adhere to best practices in creating and operating a safe virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Jersey City, New Jersey businesses to succeed with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their current trouble tickets, enter details, and append screen captures or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service enables you to expand your current Help Desk staff by sharing delivery of Help Desk support seamlessly between your regular support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can help your business to provide world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Jersey City, New Jersey company, phone 1-800-993-9400 or refer to Contact Progent.