Expanding your remote workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Jersey City organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services ranging from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Jersey City, New Jersey businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit their active tickets, add details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your business to expand your current Call Desk team by splitting responsibilities for Call Center services transparently between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support solution based on the leading PSA platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can help your business to provide world-class technical support to your at-home employees, see Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Jersey City, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.