Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Jersey City company to select the right technologies and follow best practices in building and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide services ranging from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Jersey City, New Jersey businesses to succeed with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide transition to a from-home business model, which might be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of online technical support experts along with enterprise-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update the status of their current tickets, enter information, and upload screenshots or relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to augment your existing Support Desk organization by sharing responsibilities for Help Desk services transparently between your in-house IT support organization and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support solution utilizing the number one PSA tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your company to deliver world-class technical support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Jersey City, New Jersey organization, phone 1-800-993-9400 or visit Contact Progent.