Enlarging your at-home workforce can have a significant effect on IT infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Jersey City company to select the appropriate tools and adhere to best practices in creating and operating a safe virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Jersey City, New Jersey businesses to succeed with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their current trouble tickets, enter details, and append screen captures or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables you to expand your current Help Desk staff by sharing delivery of Help Desk support seamlessly between your regular support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can help your business to provide world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Jersey City, New Jersey company, phone 1-800-993-9400 or refer to Contact Progent.



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    Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a feature-rich but manageable information. The integration demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires an IT expert with hands-on background and broad knowledge in planning and building cohesive and comprehensive business technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2011 and SBS 2008. This experience assures you success in deploying, managing, and servicing network environments based on the SBS suite of servers and applications.

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    Server proliferation puts pressure on IT budgets and administrative resources. Server reduction through a virtual architecture offers lower total cost of ownership of hardware and quicker ROI, more leveraged use of servers, streamlined operations, increased system uptime, and easier manageability. Common uses for virtual servers are hardware consolidation, economical platforms for mission-critical legacy applications based on obsolete operating systems, and inexpensive quarantine of software development or pilot testing environments from on-line systems.

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    The QTS (formerly Herakles) Colocation Center is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation site or if your business is planning on migrating your main or offsite backup equipment to Herakles/QTS, Progent can provide a variety of cost-effective consulting services that include colocation relocation, system deployment and updates, infrastructure optimization, project management, virtual server expertise, offsite network monitoring, automated network management, application development, disaster recovery planning and testing, data security evaluation, and the use of Progent's Test Lab.

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    Progent offers customized online training for an array of client apps and environments including Microsoft Office Excel, Word, Access and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction provides the advantages of traditional in-person seminars, including immediate interaction between clients and teachers, but avoids the costs of travel and the challenge of attempting to synchronize the availability of multiple students. Available to individuals or groups of any size, Progent's virtual instruction allows the instructor to conduct the seminar from a remote facility while the students can be spread across an office or all over the country. Live online instruction supports proven teaching tools like virtual white boards, electronic hand-raising, and shared applications. Sessions can be brief and targeted to specific subjects or longer in duration and wider in coverage.

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