Expanding your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Jersey City organization to select the right tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Jersey City, New Jersey businesses to succeed with any aspect of creating a high-functioning remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A rapid, company-wide transition to a from-home workforce, which might be the result of an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise the status of their active tickets, enter information, and append screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Help Desk team by sharing responsibilities for Support Desk support transparently between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Jersey City, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.