Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Jersey City organization to select the appropriate technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed expertise for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Jersey City, New Jersey organizations to with any facet of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Remote Workers
An emergency, organization-wide switchover to a telecommuter business model, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote technical support specialists combined with world-class trouble ticketing and tracking software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or edit their current trouble tickets, enter information, and upload screen captures or attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your existing Call Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class technical support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Jersey City, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.