Besides providing fast access to guidance from high-level IT professionals and subject matter experts to assist Jersey City, New Jersey businesses with discrete IT problems or strategic initiatives, Progent can provide short-term staffing to deal with more generalized assistance such as PC help, IT management, and Help Desk response. On-demand staffing can help businesses to deal with anticipated or surprise peaks in the need for IT services, which may result from situations like mergers and acquisitions, data center relocation, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also fill voids caused by the loss of in-house staff members because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services offer businesses the flexibility to react to surges in demand for network services without dealing with the expense and hassle associated with vetting and recruiting appropriate IT help and without the risk of adding to your in-house staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of seasoned IT professionals
- Simple engagement, termination, and resumption of services
- Transparent augmentation of your full-time network support staff
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong working relationship with a top-level, full-spectrum source for IT support
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion option that allows IT groups to divide the work of Call Center support transparently between their in-house IT personnel and Progent's extensive team of IT support experts. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk service is a collaborative service solution based on by the leading group professional services platform for managing, service calls, ticketing, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network services for businesses of all sizes throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Jersey City, New Jersey Businesses
Progent's veteran roster of certified consultants can deliver Jersey City, New Jersey companies a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Jersey City, New Jersey Companies
To learn more about Progent's temporary supplemental staffing services for Jersey City, New Jersey companies, call 800-993-9400 or visit Contact Progent.