Fast Online Technical Support for Jersey City IT Networks
Urgent Phone Consulting for Jersey City SystemsFor businesses in Jersey City or anywhere in the state of New Jersey, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the services of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional value because they possess the practical background and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect costs by minimizing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick fixes manage to end up as major tabs. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies which allow the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to communicate with your company's system remotely without breaching network security.

Progent's proven service reporting application includes comprehensive documentation for all support that Progent's customers have received. Progent's team consultants have access to the details of support rendered to every customer by every Progent consultant. This database of problems and repairs is structured as a readily retrievable internal database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' internal product engineers so Progent's online consulting specialists can come up with optimal solutions quickly.

Remote technical services available from Progent to customers in Jersey City and throughout the state of New Jersey include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center staff of veteran network experts offers your customers in Jersey City or anywhere in the state of New Jersey rapid contact with a large technical support group with extensive background providing phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a key driver of company success, and Progent's policy is to resolve instead of simply annotate technical issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team provides online advanced consulting expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause downtime, remote monitoring can minimize disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of operating systems.
How Your Jersey City Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Jersey City or throughout the state of New Jersey, Progent's online computer support engineers can deliver effective and economical system help the instant your business requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Jersey City business has a local freelance consultant or maintains a full time organization that know how to deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Jersey City
Progent's online support, remote troubleshooting, system security expertise, and system administration services offer companies in Jersey City or throughout the state of New Jersey the greatest leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your business world class network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.