Fast Online Help for Jersey City New Jersey Information Networks
Fast Phone Support for Jersey City SystemsFor companies located in Jersey City New Jersey, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent leverage because they have the practical experience and are equipped with the advanced tools necessary to resolve most network issues quickly. This reduces direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where quick solutions manage to end up as substantial invoices. Progent's skill at solving technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven methodologies which allow the maximum degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to access your company's system remotely without compromising system security.

Progent's proven customer support reporting application includes comprehensive documentation of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of services rendered to every client by any Progent consultant. This archive of anomalies and resolutions is organized as an easily searchable internal knowledge base that enables Progent's online support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to find the best resolutions in the least time.

Online services provided by Progent to companies in Jersey City New Jersey include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and enable transparent backup and fast restoration of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Help Desk Call Center application software to meet the special demands of your company, or providing temporary phone support staff to supplement your internal Call Center resources to handle high-demand events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology experts provides your computer users in Jersey City New Jersey instant assistance from an effective technical support group with years of experience offering telephone-based help and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a crucial contributor to business success, and Progent's policy is to solve instead of just document network problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced consulting support and education in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, customization, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Jersey City New Jersey remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to fit your business so that your IT maintenance is proactive and automated. By uncovering looming problems before they expand into crashes, system monitoring can ward off disruptive and costly network failures. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a combination of OS platforms.
How Your Jersey City Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Jersey City New Jersey, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support the instant your business needs it. Over two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Jersey City company works with a local freelance consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to address sudden network crises or particularly complex integration problems.

Features of Progent's Online Network Support for Jersey City New Jersey
Progent's phone support, Internet-based repair, network security consulting, and system management services give businesses in Jersey City New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, in the trenches of IT support, performing a wide variety of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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