Fast and Affordable Remote Support for Jersey City Computer Systems
For businesses located in Jersey City or anywhere in New Jersey, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value because they possess the real-world background and are equipped with the advanced tools necessary to resolve most information system issues quickly. This reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes which permit the maximum degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's system remotely without violating corporate security.
Progent's sophisticated service database application includes detailed documentation of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to every client by any engineer. This history of issues and resolutions is organized as a quickly accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions quickly.
Online technical support services provided by Progent to businesses in Jersey City and throughout the state of New Jersey include:
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to help you company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking engineers, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs can deal with even the most complex challenges occurring in network infrastructure design, deployment, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their deep experience allows them to fix problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your network using advanced on-line support tools in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure products by providing services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help you to recuperate rapidly following a serious breach. Security solutions offered by Progent include: comprehensive data security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Jersey City Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology experts offers your computer users in Jersey City or anywhere in the state of New Jersey instant assistance from a dependable support group with substantial background providing phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's goal is to solve and not merely record network issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers remote professional engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into crashes, system monitoring can ward off disruptive and expensive service failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments powered by a variety of OS platforms.
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Jersey City or throughout the state of New Jersey, Progent's phone-based computer support specialists can provide effective and affordable IT support whenever your organization needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Jersey City company works with a local independent consultant or maintains an in-house IT staff that can handle common computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to address unexpected network crises or especially complex integration problems.
Advantages of Progent's Network Help for Offices in Jersey City
Progent's remote technical help services allow your Jersey City company to realize the advantages of timely, expert IT support without the cost of maintaining an in-house IT organization. Your network will acquire added business worth by becoming more available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most organizations in Jersey City and throughout New Jersey, local computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of network problems. However, serious problems may strike when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support specialists give you an easy, quick, and economical way to supplement your regular resources and to convey useful information to improve your ability to handle future problems in-house.
- Less Dependence on Individual Consultants
For network support, smaller organizations commonly depend on individual freelance service providers. Although freelance service people carry smaller overhead than larger support companies and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of reserve help may require your company to go without help during an IT crisis. As your company expands, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system remains available.
- Create a Solid Basis for Seamless Expansion
Businesses typically start with an information system created on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the business. These badly designed environments require proper assessment, smart long-term planning, and wide IT knowledge to evolve to a network architecture able to provide the stable foundation to meet critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller businesses need guidance and technical education to negotiate an ever more complicated array of technology options capable of promoting business growth and improving productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 expertise, Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.