Fast and Affordable Online Support for Jersey City New Jersey IT Networks
Fast Remote Technical Support for Jersey City NetworksFor organizations located in Jersey City New Jersey, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the support that you actually get. In contrast to many remote service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor fixes manage to end up as large bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies which permit the highest level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to interface to your company's computer system remotely without compromising corporate security.

Progent's advanced customer support database application includes thorough records describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of services rendered to each Progent client by every consultant. This history of trouble tickets and responses is organized as a conveniently exploitable internal database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.

Remote support services available from Progent to clients in Jersey City New Jersey include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants provides your clients in Jersey City New Jersey immediate access to an effective support resource with substantial experience providing phone support and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's target is to solve rather than merely document technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional engineering support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Jersey City New Jersey remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT support is proactive and automated. By anticipating possible issues before they expand into full-scale emergencies, proactive monitoring can head off stressful and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on a combination of OS platforms.
How Your Jersey City Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Jersey City New Jersey, Progent's phone-based computer support engineers can provide expert and affordable system help whenever your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Jersey City organization works with a local independent consultant or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to deal with unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Jersey City New Jersey
Progent's remote technical help services enable your Jersey City company to realize the benefits of timely, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will derive greater business worth by becoming more available, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Jersey City New Jersey, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can resolve the majority of network issues. However, serious problems might strike when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support professionals offer an easy, quick, and economical solution to supplement your regular resources and to transfer valuable knowledge to increase your ability to deal with future problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often depend on individual freelance consultants. While freelance service people have smaller overhead than larger consulting companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of fallback personnel may force your company to wait for help during an emergency. As your company grows, network downtime and trouble with critical applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such badly designed systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations need guidance and technical education to negotiate an ever more complicated array of technology alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, refined remote support software, and familiarity with corporate IT allow offices to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a support engineer with proven methods for using computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to each client. The practice of detailing and archiving service records results in more efficient service and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network calling. Lync Server 2010 can enhance the functionality of Exchange, SharePoint Server and Office or Office 365 and simplify management via integration with Active Directory. Lync can also cut expenses by eliminating VoIP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified unified communications consultants can provide remote and on-premises support to assist you to maintain and troubleshoot your existing Lync 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to plan and execute a smooth Skype for Business upgrade.

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    Microsoft Exchange 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful innovations plus a redesigned structure. These enhancements affect key facets of IT such as ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of upgrading to Exchange Server 2013, design a cost-effective test and rollout strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online support and management services for Microsoft Exchange 2013.

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    Progent offers a selection of IT support bundles for small businesses. These information technology outsourcing and network monitoring services are based on the proactive problem solving abilities of Microsoft Operations Manager 2007, a next-generation server and IT support software platform that tracks the availability, throughput, and safety of your information system and identifies incipient problems before they can bring down your system. With Progent's economically priced IT support packages, small organizations can select a simple co-sourcing service program based on System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package.

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