Immediate Online Technical Support for Jersey City Information Networks
For organizations in Jersey City or anywhere in New Jersey, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated technology required to resolve the majority of network problems quickly. Efficient support lowers direct expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding system outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical online service firms, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes which allow the highest level of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to interface to your environment without compromising network security.
Progent's proven service database system includes extensive documentation for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support delivered to each Progent client by any Progent engineer. This database of problems and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available other extensive support databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at the best solutions promptly.
Remote technical services provided by Progent to companies in Jersey City and throughout the state of New Jersey include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist you business to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network professionals, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to handle the most stubborn challenges occurring in network infrastructure planning, deployment, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to fix problems quickly. In common instances, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your environment by means of sophisticated on-line support technology to perform quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's top-selling selection of networking products by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security services that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to clean up quickly following a serious penetration. Security consulting services offered by Progent cover thorough data security and compliance assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; integrating firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide spectrum of computer technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help resolving problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Jersey City Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants offers your workers in Jersey City or anywhere in the state of New Jersey fast assistance from a large network service resource with extensive background offering phone consulting and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a solid enabler of business productivity, and Progent's target is to fix and not just annotate technical issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your IT support is proactive and automated. By detecting emerging issues before they grow into downtime, proactive monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Jersey City or anywhere in the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT support the instant your organization requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Jersey City office has a regular independent consultant or employs a full time organization that can deal with day-to-day network issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to deal with sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Jersey City
Progent's online network troubleshooting services enable your Jersey City organization to enjoy the advantages of on-call, world-class IT support without the expense of managing a full-time IT staff. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local support resources
For most offices in Jersey City or anywhere in New Jersey, local network service resources, whether represented by freelance consultants or an in-house maintenance staff, can take care of typical technical issues. However, serious problems sometimes strike when your regular resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's online service specialists provide a convenient, quick, and economical solution to augment your regular help and to transfer valuable knowledge to improve your capability to handle downstream problems in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller offices often depend on independent freelance service providers. Although independent consultants carry less internal costs than larger support companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may require your company to wait for help during an emergency. As your business grows, network unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your IT system stays up and running.
- Create a Solid Basis for Smooth Expansion
Organizations typically start with an information architecture implemented on a modest budget. Lacking a robust framework, band-aid fixes often get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These badly designed environments need careful analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure that can provide the stable foundation to handle vital business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations require guidance and technical training to negotiate an increasingly complicated array of product alternatives available for promoting business success and enhancing efficiency. These companies hardly need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the real needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each consultant to every client. The practice of detailing and organizing service activity allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.