Fast and Affordable Remote Technical Support for Jersey City New Jersey Computer Systems
For businesses in Jersey City New Jersey, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote technical support engineers offer excellent value because they have the practical background and have access to the sophisticated technology required to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs manage to end up as large tabs. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes which promote the maximum degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your system without compromising system security.
Progent's advanced customer support reporting system stores thorough records for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services delivered to each Progent customer by any engineer. This database of anomalies and responses is stored as a readily accessible internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft open up other vast technical support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to find the best resolutions promptly.
Online services offered by Progent to companies in Jersey City New Jersey include:
Certified MS Windows Experts
Progent's Microsoft-expert online support engineers can provide computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex problems encountered in network infrastructure planning, deployment, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs provide exceptional value since their depth of experience enables them to resolve problems rapidly. In many instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via the latest remote support technology to provide quick, secure, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity products by delivering consulting services that include:
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover in depth data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide spectrum of information technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Jersey City Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or improving your existing organization, evaluating or enhancing Help Desk application software to meet the special demands of your company, or providing temporary online staff to supplement your existing Call Center team to handle demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of veteran information technology experts gives your computer users in Jersey City New Jersey rapid contact with a large support group with years of background offering phone support and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a solid enabler of company success, and Progent's policy is to resolve and not just track technical problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced consulting support and education in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Jersey City New Jersey remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive rather than reactive. By exposing possible problems before they expand into network outages, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a mix of platforms.
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Jersey City New Jersey, Progent's online network support specialists can provide expert and economical system support the moment your company requires it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Jersey City business works with a local freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to solve unexpected network crises or particularly tough integration projects.
Details of Progent's Online Network Support for Jersey City New Jersey
Progent's online support, Internet-based repair, network security expertise, and network management services offer offices in Jersey City New Jersey the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center support and system management, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Jersey City New Jersey and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone support and imposes no monthly subscription fee for support services provided during regular business hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to authorized professionals with skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core support offerings consist of system integration, MS Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Project Management and Application Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that align with the unique needs of your business.
- Sophisticated Online Access Software
Secure remote access allows Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise require a costly personal visit. Sophisticated remote access tools and expert engineers together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, at the front lines of IT support, executing a wide variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical help, but also a support engineer with proven methods for using computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.