Fast and Affordable Remote Troubleshooting for Jersey City New Jersey IT Networks
Fast Online Consulting for Jersey City NetworksFor companies in Jersey City New Jersey, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct costs because solutions require fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where fast fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies which permit the maximum level of effectiveness for remote help and repair for information systems of all sizes. Progent's online support team can communicate with your company's network remotely without violating network security.

Progent's proven customer support database application includes thorough documentation for the service that Progent's customers have been provided. Progent's team engineers have access to the history of all help provided to every client by every engineer. This archive of trouble tickets and resolutions is organized as a readily searchable internal database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit fast response from vendors' internal support staff so Progent's remote consulting experts are able to arrive at the best solutions in the least time.

Remote technical services provided by Progent to clients in Jersey City New Jersey include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint configuration, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your specified IT personnel and your Progent consultant so that potential problems can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities created to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and rapid restoration of vital files, apps, system images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to verify your identity via a unit that only you have and that uses a separate network channel. A broad range of devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Shared Service Desk provides a transparent supplement to your internal support team. Client access to the Help Desk, delivery of support services, escalation, ticket creation and updates, performance metrics, and maintenance of the service database are consistent whether incidents are resolved by your internal network support group, by Progent's team, or both. Your business has complete flexibility to extend or shrink your part of IT support activity as required. Progent takes care of startup deployment and onboarding of the professional services PSA software as well as documentation, testing and training. To find out more about ProSight Shared Support, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk application software to handle the unique needs of your company, or providing occasional online staff to work with your internal Call Center group during demanding events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology professionals gives your customers in Jersey City New Jersey instant access to a large technical support resource with substantial experience providing phone consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a crucial driver of business efficiency, and Progent's target is to solve instead of merely report IT problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting expertise and training in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Jersey City New Jersey remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they expand into network outages, system monitoring can minimize stressful and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments based on multiple platforms.
How Your Jersey City Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Jersey City New Jersey, Progent's online network support specialists can provide effective and cost-effective system support whenever your business requires it. Over 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Jersey City office relies on a regular freelance support technician or employs an in-house IT staff that can deal with common computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to address sudden network emergencies or especially tough integration projects.

Details of Progent's Remote Network Support for Jersey City New Jersey
Progent's online help, Internet-based repair, system security expertise, and network administration services give businesses in Jersey City New Jersey the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the front lines of network service, executing a broad range of IT tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Lync 2013, rebranded Skype for Business, allows organizations of any size to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, web meetings with app sharing and whiteboard, as well as IP and PSTN calling across a broad assortment of desktop and mobile devices. Progent's certified Lync 2013 consultants and system architects can help you to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your present and future goals, deploy Lync 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Office and Microsoft 365 applications such as Outlook and PowerPoint.

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