Fast Remote Technical Support for Jersey City IT Networks
For organizations in Jersey City or anywhere in the state of New Jersey, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially important for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick fixes somehow turn into big invoices. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your company's network without compromising corporate security.
Progent's advanced service reporting system maintains comprehensive documentation describing the support that Progent's customers have been provided. Progent's team service personnel have access to the history of all help delivered to every Progent customer by any consultant. This archive of trouble tickets and repairs is organized as an easily accessible support database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.
Remote support services provided by Progent to companies in Jersey City and anywhere in the state of New Jersey include:
Authorized Windows Expertise
Progent's Microsoft-qualified remote support professionals can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop support services include offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can handle the most difficult challenges encountered in network design, installation, management, compliance, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs offer exceptional value because their broad expertise permits them to resolve problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your computer system by means of advanced remote support technology to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of connectivity products by delivering consulting services such as:
CISM and CISSP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist you to recuperate rapidly after a serious breach. Security solutions available from Progent cover in depth information security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize local resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a wide spectrum of information technologies such as system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Jersey City Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent supplement to your established Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the most difficult network issues, or be available in hectic circumstances when your ordinary service providers are swamped.
Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Jersey City or anywhere in the state of New Jersey rapid communication with an efficient network service resource with extensive experience offering phone help and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a significant driver of business efficiency, and Progent's aim is to solve instead of simply document technical problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your computer support is proactive rather than reactive. By uncovering possible problems before they expand into crashes, automated monitoring can avoid stressful and expensive network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Jersey City or anywhere in the state of New Jersey, Progent's online network support specialists are ready to provide expert and economical IT support the instant your business needs it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Jersey City organization deals with a regular independent consultant or maintains a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected network crises or particularly complex integration problems.
Advantages of Progent's IT Support for Organizations in Jersey City
Progent's remote technical help services allow your Jersey City business to have the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will derive greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
For most businesses in Jersey City or anywhere in New Jersey, local computer service providers, whether consisting of outside consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, serious problems might strike when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local service people. In these cases, Progent's on-call support experts offer an easy, quick, and economical way to augment your regular resources and to transfer useful information to increase your ability to resolve future issues in-house.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller companies often rely on individual freelance consultants. While independent consultants carry less overhead than larger support firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your business to wait for assistance during an emergency. As your business expands, system downtime and trouble with critical software become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup support experts to insure your IT system remains up and running.
- Create a Solid Basis for Seamless Growth
Businesses typically start with an IT system implemented on a shoestring budget. Without a proper framework, band-aid fixes can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the business. Such badly built systems require careful assessment, smart long-term planning, and extensive technical knowledge to evolve to a system architecture that can deliver the stable foundation to meet critical business demands and simplify downstream growth.
- Work with Problem Solvers Rather Than Product Resellers
Smaller companies need advice and technical training to negotiate an ever more complicated array of product options capable of accelerating business growth and enhancing productivity. These companies hardly need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the front lines of IT support, executing a broad range of IT tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The practice of detailing and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.