Immediate Remote Technical Support for Jersey City New Jersey Networks
For businesses in Jersey City New Jersey, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer exceptional value because they possess the real-world background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This lowers immediate costs because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor repairs somehow turn into big invoices. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes that allow the highest degree of effectiveness for online consulting and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's computer system remotely without violating network security.
Progent's proven customer support reporting system keeps comprehensive records of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of services rendered to every customer by any Progent engineer. This history of problems and responses is organized as a quickly accessible internal database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Remote technical support services offered by Progent to clients in Jersey City New Jersey include:
Authorized Windows Support
Progent's Microsoft-premier remote service professionals offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to help your company to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can deal with even the most stubborn problems encountered in network design, deployment, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to find solutions for problems quickly. In typical instances, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your network via sophisticated remote support technology to provide efficient, secure, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of networking devices. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up quickly following a serious penetration. Security support services offered by Progent cover comprehensive data security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent offers advanced remote consulting to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance analyzing problems within UNIX/Linux systems based on popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Jersey City Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your current organization, selecting or modifying Help Desk Call Center software products to handle the particular requirements of your corporation, or providing temporary online personnel to work with your in-house Call Center team during unusually busy situations like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Jersey City New Jersey immediate access to an effective network service resource with years of background providing telephone-based help and online repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a major contributor to company success, and Progent's policy is to solve and not merely annotate IT problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Jersey City New Jersey online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By spotting possible issues before they result in full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of platforms.
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Jersey City New Jersey, Progent's phone-based network support engineers can provide professional and cost-effective IT support whenever your organization requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Jersey City business has a local freelance support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle sudden network emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Services for Jersey City New Jersey
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer companies in Jersey City New Jersey the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Jersey City New Jersey and is also ideal for networks in more remote areas that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone service and requires no ongoing retainer for services provided during normal working hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists with experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting offerings include technology integration, MS Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support for critical business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Application Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that meet the special needs of your company.
- Advanced Remote Access Software
Secure remote access permits Progent's service professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive onsite visit. Sophisticated online access tools and expert technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online support and automated system analysis.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious offices whose workers require immediate access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, executing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.