Immediate Remote Technical Support for Jersey City New Jersey Networks
Urgent Phone Help for Jersey City SystemsFor businesses in Jersey City New Jersey, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional value because they possess the real-world background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This lowers immediate costs because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor repairs somehow turn into big invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes that allow the highest degree of effectiveness for online consulting and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's computer system remotely without violating network security.

Progent's proven customer support reporting system keeps comprehensive records of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of services rendered to every customer by any Progent engineer. This history of problems and responses is organized as a quickly accessible internal database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions in the least time.

Remote technical support services offered by Progent to clients in Jersey City New Jersey include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your current organization, selecting or modifying Help Desk Call Center software products to handle the particular requirements of your corporation, or providing temporary online personnel to work with your in-house Call Center team during unusually busy situations like software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Jersey City New Jersey immediate access to an effective network service resource with years of background providing telephone-based help and online repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a major contributor to company success, and Progent's policy is to solve and not merely annotate IT problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Jersey City New Jersey online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By spotting possible issues before they result in full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of platforms.
How Your Jersey City Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Jersey City New Jersey, Progent's phone-based network support engineers can provide professional and cost-effective IT support whenever your organization requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Jersey City business has a local freelance support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle sudden network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Jersey City New Jersey
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer companies in Jersey City New Jersey the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, executing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Microsoft Small Business Server is an affordable collection of server products that offers the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET components included with Small Business Server 2011 requires a network support expert with hands-on experience planning and building seamless, comprehensive business network environments. Progent's SBS Server consultants have an average of over 10 years of experience supporting business networks founded on Microsoft products. This experience ensures you results in deploying, managing, and repairing IT solutions that include the Microsoft SBS Server package of servers and applications.

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