Fast and Affordable Remote Help for Jersey City Information Networks
For companies located in Jersey City or anywhere in New Jersey, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer excellent value because they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of network problems rapidly. This reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you receive. Unlike many online service companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions somehow turn into large tabs. Progent's skill at disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-proven processes which permit the maximum degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to interface to your environment remotely without compromising network security.
Progent's advanced service database system stores comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance rendered to each Progent client by any Progent engineer. This database of problems and resolutions is organized as a quickly searchable proprietary knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to come up with the best solutions promptly.
Remote services provided by Progent to companies in Jersey City and anywhere in the state of New Jersey include:
Certified MS Windows Expertise
Progent's Microsoft-expert online service experts offer computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to help your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and certifies an individual's network technology knowledge at the expert level. CCIEs can deal with the most stubborn issues associated with network design, deployment, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional value because their broad expertise permits them to resolve problems quickly. In many cases, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of state-of-the-art on-line troubleshooting tools in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking appliances. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Access Points deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can bolster the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security services available from Progent include: comprehensive data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Jersey City Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the money or time to build and maintain an in-house Call Center but who require fast access to an effective Help Desk with professional phone support as well as the ability to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to handle the unique demands of your corporation, or adding temporary online staff to work with your internal Call Center team to handle demanding scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your clients in Jersey City or anywhere in the state of New Jersey quick communication with an efficient network service resource with substantial background offering telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to company performance, and Progent's goal is to solve instead of just report network problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Jersey City, or anywhere in the state of New Jersey, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your network maintenance is proactive rather than reactive. By detecting looming problems before they cause network outages, system monitoring can minimize stressful and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Jersey City or anywhere in the state of New Jersey, Progent's online network support engineers can provide effective and cost-effective IT help whenever your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Jersey City company deals with a regular independent consultant or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Businesses in Jersey City
Progent's remote support services allow your Jersey City business to experience the advantages of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will acquire added strategic value by becoming increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient remote expansion of your on-site support resources
For most companies in Jersey City or anywhere in New Jersey, local computer service resources, whether represented by independent consultants or a full-time maintenance staff, can take care of the majority of network issues. On the other hand, serious problems can strike when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your usual service people. In these situations, Progent's online service professionals offer a convenient, fast, and affordable way to supplement your regular resources and to transfer valuable information to increase your ability to resolve future issues in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller companies commonly depend on independent freelance consultants. While independent consultants carry smaller overhead than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your business expands, network unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your network remains available.
- Build a Scalable Foundation for Seamless Growth
Organizations typically begin with an IT system implemented on a modest budget. Without a proper infrastructure, band-aid repairs often get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can impede the success of the organization. Such badly built environments need proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business demands and simplify downstream growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller offices need advice and technical training to negotiate an ever more complicated array of product options capable of promoting business growth and improving productivity. They do not need a computer engineer who is trying to resell a specific vendor's products. IT support and product selling can result in a situation where the proposed
solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the real interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical expertise, refined remote support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, in the trenches of IT support, executing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who work with familiar independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.