Immediate Online Support for Jersey City Computer Systems
For businesses in Jersey City or anywhere in the state of New Jersey, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent leverage because they possess the real-world experience and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support reduces direct costs since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote support firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where fast solutions somehow end up as big tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and proven methodologies that permit the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to access your company's network remotely without compromising system security.
Progent's proven customer support reporting system includes detailed documentation of the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance rendered to every Progent client by any Progent engineer. This archive of problems and responses is organized as a readily exploitable internal knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional extensive support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the best resolutions quickly.
Online technical support services provided by Progent to clients in Jersey City and anywhere in the state of New Jersey include:
Certified Windows Support
Progent's Microsoft-qualified online service engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server development,
Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to assist you company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and validates an individual's networking skills at the master level. CCIEs can deal with the most complex challenges associated with network infrastructure design, deployment, maintenance, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value since their depth of experience allows them to resolve problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your network via state-of-the-art remote support technology to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading selection of connectivity appliances. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs consulting services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or help you to recuperate rapidly following a serious breach. Security consulting services offered by Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; configuring firewalls; building safe architectures for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to address a broad array of computer technologies such as system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Jersey City Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the money or time to build and maintain an in-house Call Center but who require quick communication with a reliable Help Desk Call Center with professional phone support plus the expertise to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and acts as a transparent supplement to your established Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest technical challenges, or be ready in hectic situations when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center team of experienced information technology consultants provides your workers in Jersey City or anywhere in the state of New Jersey rapid assistance from an efficient support group with years of background providing telephone-based help and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's policy is to solve and not just track network problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering expertise and education in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Jersey City, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer support is proactive and automated. By uncovering looming problems before they expand into crashes, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems based on multiple OS platforms.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Jersey City or throughout the state of New Jersey, Progent's phone-based network support engineers can deliver effective and affordable IT support the instant your organization needs it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Jersey City office works with a local freelance support technician or employs an in-house organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly complicated integration problems.
Features of Progent's Remote Computer Services for Jersey City
Progent's online support, remote repair, network security expertise, and network management services give companies in Jersey City or anywhere in the state of New Jersey unparalleled leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network management, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Jersey City and is also ideal for networks in more remote areas of New Jersey that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for phone service and asks for no monthly subscription fee for services provided during normal business hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from authorized specialists with skill in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services include system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Experts group can provide in-depth consulting support in specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Support
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Management Support and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that fit the unique needs of your company.
- State of the Art Remote Connectivity Software
Secure remote connectivity allows Progent's service experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive onsite service call. Cutting-edge online access tools and expert technicians together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT experience, refined support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of detailing and organizing service records results in more effective support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.