Immediate Online Technical Support for Jersey City New Jersey Computer Networks
For companies located in Jersey City New Jersey, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they have the practical experience and have access to the advanced technology necessary to resolve the majority of network issues quickly. This reduces direct costs because solutions use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where fast repairs somehow turn into major bills. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to link to your company's system without compromising system security.
Progent's proven technical support database application stores extensive histories of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of assistance provided to each customer by any consultant. This archive of anomalies and fixes is stored as a quickly accessible proprietary database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up other vast support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online service specialists can arrive at the best resolutions promptly.
Online services provided by Progent to companies in Jersey City New Jersey include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Skype for Business migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates an individual's technical knowledge at the master level. CCIEs can handle even the most complex problems surrounding network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. CCIEs are an exceptional value since their depth of experience permits them to find solutions for problems rapidly. In many cases, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via advanced remote support technology in order to perform fast, safe, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure products. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your company to recover quickly after a damaging breach. Security solutions available from Progent cover thorough data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-based solutions. Progent's group-based approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help diagnosing problems within UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Jersey City Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk application software to handle the particular demands of your business, or providing occasional phone support staff to reinforce your internal Call Center resources to deal with high-demand situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology professionals gives your computer users in Jersey City New Jersey instant assistance from a large support group with years of background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's target is to solve and not merely document technical issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Jersey City New Jersey online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By exposing potential trouble spots before they result in network outages, automated monitoring can ward off stressful and costly service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a combination of platforms.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Jersey City New Jersey, Progent's phone-based network support specialists can provide effective and affordable IT support whenever your organization requires it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Jersey City business has a regular freelance consultant or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address unexpected system emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Jersey City New Jersey
Progent's remote support services allow your Jersey City organization to experience the benefits of immediate, expert network support without the cost of managing an in-house IT staff. Your information system will derive greater strategic worth by becoming more available, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
With most organizations in Jersey City New Jersey, nearby computer support providers, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of network problems. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists give you an easy, fast, and affordable solution to augment your local help and to convey useful information to improve your capability to deal with downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller organizations often rely on individual freelance consultants. Although freelance service people carry less internal costs than larger service companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of fallback help may force your business to go without assistance during an IT crisis. As your company grows, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system remains available.
- Create a Solid Foundation for Seamless Growth
Companies typically start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly designed systems need proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle current business requirements and facilitate future growth.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and improving productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT consulting with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical experience, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of network service, executing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.