Fast and Affordable Remote Support for Jersey City Computer Systems
Urgent Online Help for Jersey City NetworksFor businesses located in Jersey City or anywhere in New Jersey, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they possess the real-world background and are equipped with the advanced tools necessary to resolve most information system issues quickly. This reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes which permit the maximum degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's system remotely without violating corporate security.

Progent's sophisticated service database application includes detailed documentation of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to every client by any engineer. This history of issues and resolutions is organized as a quickly accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions quickly.

Online technical support services provided by Progent to businesses in Jersey City and throughout the state of New Jersey include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts offers your computer users in Jersey City or anywhere in the state of New Jersey instant assistance from a dependable support group with substantial background providing phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's goal is to solve and not merely record network issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into crashes, system monitoring can ward off disruptive and expensive service failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments powered by a variety of OS platforms.
How Your Jersey City Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Jersey City or throughout the state of New Jersey, Progent's phone-based computer support specialists can provide effective and affordable IT support whenever your organization needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Jersey City company works with a local independent consultant or maintains an in-house IT staff that can handle common computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to address unexpected network crises or especially complex integration problems.

Advantages of Progent's Network Help for Offices in Jersey City
Progent's remote technical help services allow your Jersey City company to realize the advantages of timely, expert IT support without the cost of maintaining an in-house IT organization. Your network will acquire added business worth by becoming more available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Jersey City and throughout New Jersey, local computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of network problems. However, serious problems may strike when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support specialists give you an easy, quick, and economical way to supplement your regular resources and to convey useful information to improve your ability to handle future problems in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller organizations commonly depend on individual freelance service providers. Although freelance service people carry smaller overhead than larger support companies and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of reserve help may require your company to go without help during an IT crisis. As your company expands, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system remains available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an information system created on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the business. These badly designed environments require proper assessment, smart long-term planning, and wide IT knowledge to evolve to a network architecture able to provide the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses need guidance and technical education to negotiate an ever more complicated array of technology options capable of promoting business growth and improving productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.