Enlarging your remote workforce can have a significant impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Jersey City company to pick the right technologies and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent can help Jersey City, New Jersey businesses to with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.

Infrastructure for a Remote Workforce
Setting up the network infrastructure required for a remote workforce can be especially complicated if you must accommodate a mix of worker-owned equipment like PCs and laptops, Internet routers, and wireless APs from various vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online help for both outdated as well as current technologies in virtual office venues allows you to make cost-effective use of your existing infrastructure and offers ready access to expertise for making essential upgrades. Services available from Progent to assist you to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology makes it possible to create a secure tunnel for authenticated at-home employees to access IT assets situated at your company data center or in the cloud. Progent's consultants can assist your company to configure and manage VPN connections between your at-home workforce and your key IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect client software to provide secure VPN connections for a broad selection of devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and use a remote computer's desktop. This provides IT managers significant control over the computing ecosystem of telecommuters and ensures them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewalls. Progent offers top-tier remote support for configuring home routers from all major manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically supporting the whole family and guests, are frequently utilized by telecommuters to access their router for work. This can create throughput and cybersecurity problems. Progent can help you to mitigate these issues by delivering expertise like Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point setup help.
  • Internet connectivity methods affect the speed and reliability of connections between at-home workers and the corporate network. Vital applications might demand redundant Internet connections in the event the normal connection fails. Progent can provide expertise for selecting ISPs, picking appropriate service offerings, and configuring high-availability Internet connections. Refer to Internet connectivity integration services.

VoIP Solutions for At-Home Workers
Extending the company phone environment to accommodate remote users is vital to maintaining a productive at-home workforce. A variety of cloud-based digital PBX products are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP environment that delivers the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations optimize their existing Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. Unified Communications Manager manages additional mixed media services like messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM expertise, see Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can assist you to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, visit CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and provide on-demand deployment and troubleshooting services.

Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing products from major technology companies support virtual discussions, video conferencing, chat, and screen/content sharing for both onsite workers and telecommuters. Many companies utilize multiple products to meet the needs of their various partners and customers. Progent can help your organization to maintain your current conferencing ecosystem and enhance the productivity of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help your company to set up and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include video conferencing, threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help you to tune your network infrastructure to host them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of applications that deliver a consistent user interface for sharing information across multiple sites and on a broad range of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their first releases and can assist businesses to tune these critical collaboration products to maximize the effectiveness of your at-home workforce.

SharePoint Server Configuration Consultants for Remote WorkersSharePoint uses web entities to facilitate collaboration and information delivery by providing policy-driven delivery of content, business processes, and tools for searching through company-wide business data. SharePoint allows you to create protected portals that allows remote workers to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting services, see SharePoint integration and development expertise.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, see integration expertise for Exchange.

Microsoft Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues anywhere can share them securely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables at-home employees to co-edit documents. Revisions made offline are uploaded when you go back online. To find out about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive configuration consulting.

Public Cloud Integration for At-Home Workers
Progent can provide advanced online support for helping businesses to build, maintain and optimize cohesive hybrid network models that combine physical data centers, at-home workers, branch offices, plus public cloud resources. Progent can provide expertise for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with public cloud connectivity, authentication, and security.

Microsoft Azure Integration Services for At-Home WorkersAzure is a leading family of public cloud software and services that allows you to use IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure features more than 100 services services including hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent can also help you establish protected connections to Azure for at-home workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's consulting expertise for Azure, see Microsoft Azure consulting services.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity software and cloud-based services available on a subscription basis. Microsoft apps and cloud services are marketed in a variety of plans intended for customers ranging from students and small offices to large enterprises. Progent offers fast and affordable remote contact with consultants knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers top business value. To find out about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the benefits of lower spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with on-premises Exchange environments, enabling customers to build hybrid networks. Progent's Exchange experts can provide occasional help to guide you through tough technical bottlenecks and can also provide comprehensive project management services to make sure your teleworkers have convenient and secure access to your Exchange Online deployment. To learn Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's top provider of cloud services. Progent offers quick and economical online access to cloud connectivity experts who can assist your organization to design, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to create a high-availability network architecture to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Integration for TeleworkersGoogle Cloud is a leading collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to scale your current IT resources with the Google Cloud, and Progent's database consultants can help you make your mission-critical applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage, and streamline access management for teleworkers with Google Cloud Identity. Progent's consultants can also help your business to use GCP's unified management technology to control and monitor your Google Cloud environment. To learn, refer to Google Cloud Platform integration expertise.

Help Desk Support for Remote Workers
A fast, company-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current tickets, enter details, and append screen captures and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service enables you to expand your existing Help Desk Call Center team by sharing delivery of Help Desk Call Center services transparently between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver world-class IT support to your teleworkers, see Progent's Call Desk supplementation Services.

Security and Compliance for Remote Workers
At-home staff members commonly utilize their personal devices and usually operate in an unsecured physical space. This multiplies their vulnerability to malware attacks and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the development of policies built on leading practices. Progent's veteran group of cybersecurity support consultants can assist your business to design, deploy and manage a compliant cybersecurity solution that protects critical IT assets in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be safely accessed by local users and by an at-home workforce, mobile employees, vendors, clients, and the public. Modern firewall devices allow you to assign and manage different access rights to various groups of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as cyber threats become more complex. Progent works with both current and legacy firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration services, go to firewall configuration and support services.

Remote Security Monitoring and Management for TeleworkersRemote Endpoint Security Monitoring makes it easy to watch over the disparate computers utilized by remote workers and either block or spot and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on every secured endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to detect new threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted device from the network to contain the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, go to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA Service Plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all classes of outside and local security attacks for an environment that incorporates remote workers. Progent can run online, automated security analysis scanning for quickly and economically uncovering a wide variety of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be provided by data security experts with top credentials such as CISM, ISSAP, and GIAC, can help you to evaluate your operations and policies and review your network architecture to allow you to design the highest level of security for your at-home workers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your work-from-home environment as well as your internal and perimeter networks so you can identify, rank, fix, and verify security vulnerabilities before threat actors can exploit them. Progent can help you to deploy NodeZero to perform comprehensive penetration tests of your perimeter and your internal network in order to determine your current security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to plan and implement a unified cybersecurity strategy that simplifies management and delivers optimum cyber defense for on-premises, cloud-based, at-home, and perimeter IT resources. To learn more details about Progent's threat assessment solutions powered by on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about key areas to focus on for protecting a network that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection involves backing up and restoring vital data in order to avoid data loss and minimize recovery time and effort in the event of storage failures due to hardware issues, programming glitches, user mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to architect and maintain in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for an at-home workforce must address diverse types of user-owned endpoints. Progent can provide quick online access to consultants familiar with a wide array of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity plans typically envision circumstances that call for a temporary changeover to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity consultants can help your company to produce, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager features a centralized platform for protecting corporate data by managing onsite, mobile, and at-home endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Managed endpoint computers can be personally owned or company owned. IT administrators managing the endpoint devices of teleworkers can use Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for accessing data and resources, set passwords, create VPN tunnels, determine how home-based workers share data, establish threat defense, ensure security compliance, and erase corporate information from lost, stolen or decommissioned endpoint devices. Intune can be used with iOS, Google Android, Windows, and macOS devices. To find out about Intune and to find out how Progent can assist you to use this platform to administer the endpoint computers of your telecommuters, refer to Intune remote endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air provisioning of new laptops, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. For information about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Jersey City, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.