Jersey City Telecommuters Configuration Support and Consulting
System Design, Configuration, Administration and Help Desk Consulting
Expanding your remote workforce may have a major effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Jersey City organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Jersey City, New Jersey companies to with any aspect of creating a high-performing remote work ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed for an at-home workforce can be particularly complex if you have to manage a mix of worker-owned hardware such as PCs and laptops, Internet routers, and wireless APs from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote help for both outdated and modern IT products in virtual office venues allows you to make efficient use of your available network infrastructure and provides you with fast access to expertise for implement necessary upgrades. Services offered by Progent to help you to create a productive telecommuting infrastructure include:
- Virtual Private Network connectivity allows you to establish a safe tunnel for authenticated at-home workers to access IT resources located at your company data center or in the cloud. Progent's consultants can help you to configure and maintain VPN connections between your teleworkers and your key IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a wide selection of endpoint devices such as Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and interact with a data center computer's desktop. This gives network managers more control over the digital environment of at-home employees and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers expert remote consulting for deploying home routers from a variety of vendors. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by families and visitors, are commonly used by telecommuters to connect to their router for work. This can create performance as well as cybersecurity problems. Progent can assist businesses to mitigate these problems by providing expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti wireless access point setup help.
- Internet access methods affect the performance and reliability of connections between telecommuters and the company data center. Vital processes might demand backup Internet connections in case the primary connection fails. Progent can provide expertise for identifying Internet service providers, picking sensible service bundles, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.
VoIP Integration for At-Home Workers
Expanding the business PBX environment to include remote users is critical to maintaining a productive at-home workforce. A broad range of cloud-based IP voice products are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of any size to plan or maintain a remote VoIP service that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help businesses tune their existing Cisco IP voice systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used throughout the network. Unified Communications Manager supports additional mixed media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, refer to Cisco Unified CM expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, visit CallManager consulting.
- Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide on-demand configuration and troubleshooting services.
Voice/Video Conferencing for an At-Home Workforce
A broad selection of video conferencing products from major technology companies enable online discussions, video and voice conferencing, chat sessions, and screen sharing for both local users and teleworkers. Many organizations utilize a mix of conferencing products to accommodate their various partners and customers. Progent can assist your organization to maintain your current conferencing ecosystem and enhance the experience of your remote employees.
- Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business clients to support your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for video sessions. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as voice/video conferencing, threaded chat, plus file sharing. For details about Progent's support expertise for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist your business to optimize your network architecture to host them.
Microsoft Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful environment of productivity apps that deliver a consistent user experience for exchanging data and ideas across multiple sites and on a broad range of endpoints. Progent has provided remote consulting services for SharePoint and Exchange since their original publication and can assist businesses to configure these flagship collaboration platforms to maximize the productivity of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can support chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for supporting its full range of capabilities. For details about Progent's consulting services for Microsoft Teams, see solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to enable collaboration and knowledge sharing by offering policy-based delivery of data, workflow, and tools for searching through enterprise-wide information silos. SharePoint permits you to create secure portals that permits at-home workers to view and update aggregated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, see SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, see integration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues anywhere can share them securely through a browser. Included with Office 365, OneDrive enables remote employees to jointly author files. Revisions made offline are uploaded when you reconnect to the Internet. For information about Progent's consulting services for Microsoft OneDrive, refer to Onedrive configuration consulting.
Cloud Integration Services for Remote Workers
Progent can provide fast and affordable online assistance for helping organizations to create, maintain and optimize integrated hybrid network models that incorporate internal data centers, teleworkers, branch offices, plus public cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix issues with cloud access, identity, and security.
Azure is a leading platform for public cloud services that enables you to utilize IT infrastructure, servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure features more than 100 services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent can also help you establish protected connections to Azure services for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. For details about Progent's support services for Microsoft Azure, visit Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of business productivity software and cloud-based services offered by subscription. Office applications and services are marketed in a selection of bundles intended for users ranging from students and small offices to large enterprises. Progent offers quick and easy remote access to consultants familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers top business value. To find out about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with local Exchange environments, enabling customers to build hybrid information systems. Progent's Exchange experts are available for as-needed assistance to guide you past challenging IT roadblocks and can also provide end-to-end project management services to ensure your remote workers have convenient and safe access to your Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's top source of cloud-based services. Progent offers fast and economical online access to cloud integration experts who can assist your business to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist your company to create a high-availability network model so your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the move. For information about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting expertise.
Google Cloud (GCP) is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT assets with the Google Cloud, and Progent's database consultants can show you how to make your key apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your business to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and simplify identity management for at-home workers with Google Cloud Identity services. Progent can also assist your business to utilize GCP's management tools to administer and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform integration support.
Help Desk Support for Telecommuters
A fast, enterprise-wide changeover to a from-home workforce, which might be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists along with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their active tickets, enter information, and append screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Augmentation Service enables you to augment your current Help Desk Call Center team by splitting delivery of Help Desk support transparently between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the number one PSA tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing reports. For details about how Progent's Call Center Augmentation Services can help your business to provide world-class technical support to your at-home employees, go to Progent's Help Desk augmentation Services.
Security and Compliance for Teleworkers
At-home employees commonly use their personal computers and often work in an unsecured physical environment. This multiplies their susceptibility to cyber attacks and calls for judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user training, and the creation of policies built on best practices. Progent's seasoned group of data security support experts can help your business to design, implement and manage a compliant cybersecurity solution that guards critical information assets in environments that incorporate telecommuters.
Firewalls allow companies to create a network environment that can be safely accessed by on-premises users as well as by at-home workers, mobile users, suppliers, customers, and other stakeholders. Modern firewall appliances allow you to assign and control appropriate permissions to various groups of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats grow more complex. Progent works with both new and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support services, visit firewall integration and support services.
Online Endpoint Security Monitoring makes it easy to track the disparate devices utilized by teleworkers and either block or spot and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint, monitoring all activity and using advanced AI technology from SentinelOne to identify zero-day threats at inception. When a cyberattack is spotted, ProSight ASM immediately disconnects the impacted endpoint device from the network to quarantine the malware. Because the ProSight ASM agent is autonomous, endpoint devices remain secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, refer to remote endpoint monitoring for remote workers.
Progent's Duo MFA Services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the exposure of your network to all types of external and local security threats for an environment that includes an at-home workforce. Progent can run remote, automated security inventory software for quickly and affordably detecting a broad range of security gaps that can be found via the Internet. Progent's security audit experts, which can be provided by network security experts with top credentials including CISM, ISSAP, and GIAC, can help you to evaluate your operations and governance policies and assess your network infrastructure to allow you to design the highest level of security for your telecommuters.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal IT infrastructure in order to determine your present security profile. Progent can also assist you to strengthen your network security and can assist you to design and implement a unified cybersecurity strategy that streamlines management and provides maximum cyber defense for on-premises, multi-cloud, at-home, and perimeter IT assets. To learn more information about Progent's vulnerability assessment services powered by on NodeZero's pentest platform, visit Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key things to concentrate on for protecting a network that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and restoring vital data so as to avoid data loss and minimize restoration time and effort in case of storage system problems resulting from hardware issues, programming hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection strategies can be especially challenging to design and maintain in hybrid networks that incorporate private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for remote workers must address multiple types of personally owned endpoint devices. Progent offers quick online help from experts knowledgeable about a wide array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Leading backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that call for a rapid switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist you to produce, document and test a DR/BC strategy that includes the process of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a centralized solution for safeguarding critical information by controlling onsite, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and applications. Remote endpoint devices can be user owned or company owned. IT admins managing the endpoint computers of at-home workers can utilize Intune to deploy and validate applications on managed devices, push patches and certificates, set up rules for accessing information and resources, set passwords, create VPN tunnels, control how teleworkers share data, establish threat protection, ensure compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS computers. For details about Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your at-home workers, see Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network administrators to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual software delivery platform for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a one-time purchase. Key features of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home solution for your Jersey City, New Jersey organization, phone
An index of content::
Virtual Machine Manager Consultant
Configuration SCVMM 2012 Reporting
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help your company to upgrade from an older edition of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to optimize and troubleshoot your current SCVMM ecosystem to make sure you realize maximum business value.
Specialist 802.11ax Management
IT Consulting Wi-Fi Management
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of any size to configure, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Technology Consulting Exchange 2019 M365 Integration
Exchange Server 2019 Online Support
Progent can help you in any facet of your migration to Exchange 2019 including deploying Windows Server 2019 as a host for Exchange; planning HA architecture for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V; configuring HLB; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook clients.
Hornetsecurity Altaro M365 Mailbox Backup Support
Hornetsecurity Altaro M365 Mailbox Backup Network Consultants
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
Ekahau Sidekick Wi-Fi Network Design Technical Support Services
Ekahau Wi-Fi Site Validation Computer Consulting
Progent's Ekahau-certified Wi-Fi site design experts can assist you to plan, install, tune, manage and debug a Wi-Fi network customized for your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi sites.
Dynamics GP Great Plains Software Consultant
Dynamics GP Great Plains Accounting On-site Technical Support
Microsoft Dynamics GP 2010 financial software is a comprehensive business management solution that unifies data and processes throughout your company, communicates easily with other applications, and connects workers, clients and vendors unrestricted by time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to install and manage a reliable, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full potential of Microsoft Dynamics GP 2010.
Catalyst MPLS Computer Consultant
Catalyst 4900 Switch On-site Technical Support
With Catalyst switches for small and medium-sized businesses, Cisco allows companies to gain all the benefits of adding smart traffic control into their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features that make your network infrastructure highly robust to handle real-time needs, expandable to support future growth, safe enough to protect restricted information, and capable of prioritizing and controlling all traffic to optimize system operations. Progent's CCIE and CCNP certified consultants can show you how to select and deploy Cisco Catalyst switches appropriate for your business. Also, Progent's CISA certified security consultants can show you how to create a comprehensive security plan and configure Catalyst switches so they help support your security policies. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Microsoft Consulting Best Practices Computer Consultancy Firm
Microsoft Solutions Framework Project Methodology Small Business IT Consulting
Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the forefront of IT service, executing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of individual best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to fix actual network problems quickly.
Aironet Wave 2 Wi-Fi AP Support and Help
Aironet 3700 Access Point Technical Support
Progent's Cisco-certified wireless experts can assist businesses of all sizes to design, implement, administer and troubleshoot Cisco Aironet wireless AP solutions to achieve the performance, coverage, capacity, expandability, security and ease of management required for transparent connectivity between wireless and wired networks. Progent offers affordable online and on-premises support for both end-of-life and current 802.11ac Aironet access points and Progent can help you plan and manage deployments of indoor and outdoor Aironet APs.
Small Office Network Administration
Small Business Manage
Progent is a leader in cost-effectively providing enterprise-class IT support to small companies. Progent's success in handling the network support requirements of the chronically underserviced small business market is the combined result of major technical and operational breakthroughs that have removed much of the conventional costs out of managing IT service, added unprecedented technical expertise into the support system, and dramatically streamlined the repair process.
24x7 Microsoft Windows 10 Migration Computer Consultants
Consultants Microsoft Windows 10 Migration
Progent's Microsoft-certified consulting experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 offered by Progent's experts include ROI analysis, project supervision, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support staff and users, and post-migration consulting support.
Windows Server Hyper-V 2016 Hybrid Cloud Configuration
Hyper-V 2016 Hybrid Cloud Integration
Windows Hyper-V 2016 incorporates key technologies initially developed for and proven on Azure, among the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network architecture for a cloud-centric or hybrid installation, create and execute a non-disruptive migration strategy, educate your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 investment delivers maximum business benefit.
Consultant Services Lync Server 2013 Reverse Proxy Server
Lync Server 2013 and Cisco UC Consulting
Microsoft Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and PSTN telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support services to assist you to maintain and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to design and carry out a smooth Skype for Business migration.
CCIE Expert Certified Small Business WAP121 On-site Support
Top Online Support Services Small Business 500 AP
Cisco's Small Business series of wireless access points are Linux-based devices designed as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or on-premises integration and troubleshooting services to assist your organization to plan, configure, upgrade, tune, administer and troubleshoot Cisco Small Business wireless access point deployments of any scale or architecture.
Exchange 2007 Edge Server Remote Consulting
Top Quality Exchange Server 2007 Consulting
Progent's expert consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-location migrations, Progent offers the experience to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange 2007 Server and the design of unified messaging solutions based on Exchange 2007 Server.
Hyper-V 2016 Linux Computer Engineer
Windows Server Hyper-V 2016 Containers Online Technical Support
Hyper-V 2016 incorporates key features initially designed for and refined on Azure, among the world's largest public clouds. This dramatically enhances the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving security, availability, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid installation, create and carry out a smooth migration strategy, train your IT administration and support personnel, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business value.
Mac Disaster Recovery Online Support Services
Open Now OS X Lion Security Engineer
Progent's certified security consultants can help you protect your Mac network through professional services including running security tests, recovery from virus and worm attacks, setting up firewalls, implementing secure off-site and mobile connectivity, installing automated software for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan appropriate for the specific goals of your business network.
Amazon Web Services integration Development Firms
Amazon EC2 integration Developer Firm
Progent offers cost-effective remote consulting to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
On Demand Staffing Remote Support Services
Temporary Help Desk Call Center Staffing Online Support
Progent's short-term staff augmentation services allow businesses to meet the need for network support personnel without incurring the costs and hassle associated with vetting and recruiting experienced technical help and without adding to your permanent head count.
BSD Information Technology Consultants
Urgent UNIX Consultants
Progent's UNIX family support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient single source to show you how to build and manage a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Power Pivot Programming Firms
FRx Developer Firms
Progent can provide online and onsite consulting to assist your organization with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing applications to designing and implementing an advanced business intelligence environment. Progent's management reporting experts can assist your company to support your existing reporting system, assist you to migrate reports and databases from a discontinued reporting platform to a current one, and provide as-needed online training tailored to your specific requirements. Progent's management reporting consultants can provide experience in the leading BI reporting platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.
Consultants NinjaOne and Progent NOC Proactive Management
NinjaOne RMM and Progent NOC Automated Server Technical Support
A centerpiece of Progent's Network Operations Center (NOC) is its powerful integration of NinjaOne RMM, a comprehensive RMM platform which facilitates automated alerts and streamlined incident response.
24x7 Consulting Services CISA Certified Security Audit
CISA Cybersecurity Audit Consult
The CISA credential is a prestigious achievement that signifies expertise in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential requires that consultants pass an extensive test given by the ISACA professional group. Progent offers the services of a CISA-Premier network security audit consultant trained to help companies in the fields of IS audit services, information technology enforcement, systems and infrastructure ROI, IT service delivery, safeguarding of information assets, and disaster recovery planning.
Urgent Supplemental Support Desk Network Consultants
Top Ranked Supplemental Support Desk Engineer
Progent's Co-managed Call Center service makes it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Microsoft SQL 2008 Support and Integration
Microsoft SQL 2008 Server Technology Consulting
Microsoft SQL Server 2008 delivers indispensable, standardized tools to IT professionals as well as to information workers, reducing the complexity of creating, integrating, administering, and accessing enterprise data and database applications in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require an IT consultant with hands-on expertise and broad knowledge in designing and building data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Design Firm Amazon Marketplace Web Service
Amazon MWS Development Companies
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their market, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.
Fault-tolerant system Onsite Technical Support
Clustered Server Online Technical Support
Progent's Disaster Recovery/Business Continuity consultants offer in-depth backgrounds helping small businesses to reduce network downtime by providing affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, data backup and restore solutions, and transparent maintenance. Progent's business continuity experts can assist you to develop and validate an efficient business continuity strategy that aligns with your business needs and IT budget. Progent's disaster recovery specialists can assist you to design, implement, and manage resilient technologies including non-stop Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed data centers.
24/7/365 Microsoft Expert Windows Server Hyper-V 2016 Management Online Technical Support
Windows Server Hyper-V 2016 Hybrid Cloud IT Consultant
Windows Hyper-V 2016 utilizes key technologies first developed for and refined on Azure, among the world's largest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to run your critical applications, design a cost-effective network topology for a cloud-centric or hybrid deployment, create and execute a non-disruptive migration plan, educate your IT administration and technical support personnel, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers maximum business value.
Exchange 2007 IT Services
Microsoft Exchange 2013 Technical Support Services
Progent's Microsoft-certified consultants have 20 years of background planning, installing, and supporting email solutions for clients in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email system offers security, fault tolerance, easy connectivity for remote and wireless users, time-saving administrative utilities, and seamless integration with telecommunications. Progent provides expertise and integration services for Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010, MS Exchange 2007 Server, Microsoft Exchange 2003 Server, and Exchange 2K. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 or Exchange 2013 Server.
Technology Consulting Services Altaro VM Backup Inline Deduplication
Hornetsecurity Altaro VM Backup and VMware IT Consultant
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to assist you to design, install, manage and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.
Urgent Consulting Services CISA Certified Security Audit
CISA Certified Security Audit Technology Professional
The CISA credential is a prestigious achievement that represents expertise in IS security auditing. Accredited by ANSI, the CISA credential has candidates undergo an extensive examination administered by the ISACA professional association. Progent offers the services of a CISA-Certified network security audit professional trained to assist companies in the areas of IS audit services, IT governance, systems and infrastructure ROI, IT service delivery, safeguarding of information assets, and disaster recovery preparedness.
Aironet Support Outsourcing
Wi-Fi VoIP phone integration Technical Consultant
Progent's Cisco-certified Wi-Fi integration experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
Small Business WiFi Support and Setup
WLAN Computer Consulting
Progent's Wireless Consulting Services provide a fast, affordable way for companies of any size to configure, manage, monitor and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Best Migration Support Cisco Access Point
Cisco Network Consulting Group
Progent's CCIE-certified network infrastructure consultants have extensive experience helping ISPs to design, implement, manage, optimize, and debug high-availability, extensible network solutions appropriate for shared public networks.
CISSP Certified Cybersecurity Consulting Services
Consultancy CISSP Certified Information Security Officer
Progent's CISSP-premier network security experts can assist organizations of any size with any facet of information system security. Progent can help create cost-effective cybersecurity systems that protect a small office from advanced malware attacks or Progent can design, deploy, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile clients sharing network resources spread across a mix of physical sites and public and private clouds.
Small Business Wireless Consultant
Wireless Link Computer Consulting
Progent's wireless professionals can help small organizations design, select, evaluate, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while providing a level of security that equals or exceeds wired interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to identify and deploy the wireless connectivity solutions that fit best with your company requirements.
wireless IP phone integration Configuration
Catalyst Wi-Fi 6/6E AP Security Remote Troubleshooting
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to configure, manage, and debug Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Lync Server 2013 Edge Server Pool Consulting
Lync Server 2013 Web Apps Server Professional
Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to build a manageable and secure communications environment that supports a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad assortment of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can assist your company to evaluate the advantages of Lync 2013, create an in-house, cloud-resident (via Lync Online) or mixed model suitable for your current and future plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your management team and users. Progent has in-depth expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync 2013 with popular Microsoft 365 applications including Outlook and PowerPoint.
Flexential Colocation Center Consult
Flexential Tampa Colocation Center Consultants
Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent maintains a team of network experts based in the Tampa area, and Progent also offers online support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recover preparedness consultants. Progent can also help your business to plan and carry out a migration to the Flexential data center with services such as planning system configuration, specifying hardware, system setup and validation, debugging, streamlining remote management, and training your network staff.
Microsoft Experts Professionals Windows 8.1
Microsoft Windows Technology Professional
Microsoft Windows 8.1 is engineered to run on devices ranging from smartphones and slates to engineering workstations. An abundance of innovative capabilities, including touch screen support and signature live tiles user interface, provide a wide range of advantages for organizations who understand how to put them to work. Progent's Microsoft-certified experts can assist bring your organization up to speed with Windows 8.1 and make sure you gain maximum competitive advantage from the operating system's various technical enhancements.
Specialists Microsoft LCS Server
Live Communications Server IT Consultant
Microsoft Communications Server delivers IM and Real Presence in a scalable, enterprise-grade solution offering advanced security, seamless integration with additional Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from lower costs and improved business efficiencies, increased individual productivity, and stronger intellectual property protection with this easy-to-administer, fault-tolerant IM platform. Successful deployments of Microsoft Office Communications Server call for careful planning and thought prior to installation. Progent's Microsoft-authorized consultants can deliver the skill needed to realize all the benefits of Office Communications Server throughout your entire corporation.
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