UNIX, Linux, Solaris, and Apple Mac OS X Online Technical Support for

For small companies in Jersey City New Jersey, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions require a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. Unlike typical online service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast solutions somehow turn into major invoices. Progent's penchant for solving problems quickly translates into your business conserving cash.

Progent's Online Support Technologies
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies which permit the highest degree of efficiency for remote technical support and troubleshooting for small business computer networks. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to access your network remotely without compromising network security.

Progent's advanced service reporting application maintains comprehensive documentation describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of all help provided to each Progent client by every engineer. This database of problems and solutions is structured as an easily retrievable internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional massive technical support databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote service experts are able to determine optimal solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Jersey City New Jersey or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's phone-based network support engineers possess certified skills in an extensive array of disciplines. This breadth of technical skills permits Progent's engineers to resolve virtually any emergency that may take place in a small business information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with multi-operating system networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical support services provided by Progent to small businesses in Jersey City include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and indicates a person's technical knowledge at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges associated with network infrastructure planning, installation, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to solve even the most intractable problems rapidly. In many instances, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can get immediate assistance for serious network issues that are crippling business productivity but are beyond the comfort zone of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your network by means of advanced on-line troubleshooting technology in order to perform fast, secure, and affordable analysis and remediation. Progent's CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-premier remote support experts can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of technology support services such as Windows Server 2022 solution design and migration support, Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration consulting services, SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of remote desktop support and troubleshooting services including Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Specialists
  Progent's certified CISM and CISSP security engineers can provide a range of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly following a damaging breach. Security solutions available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; securing your email system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• Help Desk Call Center Support
  Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the money or time to build and maintain an internal Call Center but who need fast communication with a dependable Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, selecting or modifying Help Desk software to address the particular needs of your business, or providing temporary online personnel to work with your existing Help Desk resources during demanding scenarios like software migrations, major updates, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned network professionals gives your computer users in Jersey City New Jersey rapid communication with a dependable network service resource with substantial experience delivering telephone-based help and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a solid driver of company success, and Progent's aim is to resolve rather than just document technical issues.

• Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting staff offers remote professional engineering support and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Office Word, and MS Office Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac professionals can promote the imaginative aspect of Mac environments by delivering remote consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or setting up an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Jersey City New Jersey online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive and automated. By anticipating possible issues before they result in network outages, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.