For small and midsize businesses in Jersey City New Jersey, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support services represent excellent value because they have the practical experience and the advanced technology to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical online support organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently translates into your business conserving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of optimized tools and field-proven processes that ensure the maximum level of effectiveness for online engineering help and troubleshooting for small business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your computer system without compromising network security.
Progent's advanced technical support database application keeps comprehensive documentation of all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help delivered to each customer by any engineer. This archive of trouble tickets and resolutions is organized as an easily exploitable support knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other vast support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to determine optimal resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Jersey City New Jersey or to find out more about Progent's phone support options, call Progent at
Remote Technical Support Services Available from Progent
Progent's online consulting experts possess credentials in an extensive set of disciplines. This broad range of technical skills enables Progent's consultants to address practically any problem likely to crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help companies with multi-OS networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to small businesses in Jersey City include:
Progent's UNIX/Linux consultants can provide emergency online help for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Progent also offers a broad range of remote PC desktop consulting and support services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk software products to meet the particular demands of your company, or providing occasional phone support personnel to reinforce your internal Help Desk group to handle high-demand scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk staff of experienced network experts offers your computer users in Jersey City New Jersey quick access to a reliable support group with years of background providing phone help and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of company performance, and Progent's aim is to solve rather than merely document network problems.
Progent's Mac consultants can support the artistic facets of Apple Mac computing by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide businesses in Jersey City New Jersey online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your IT support is proactive and automated. By anticipating potential problems before they cause crashes, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a combination of OS platforms.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |