For small and midsize companies located in Jersey City or anywhere in New Jersey, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent value due to the fact that they have the practical background and the sophisticated technology to resolve most information system issues quickly. This lowers direct costs because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more in incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. Unlike typical online support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently results in your company spending less money.
Progent's Online Support Technologies
Over the years, Progent has developed a collection of customized technologies and field-proven processes that ensure the maximum level of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your network without compromising corporate security.
Progent's sophisticated customer support database system keeps thorough histories for the service that Progent's customers have received. Progent's team service personnel have access to the details of support delivered to each client by any Progent consultant. This history of problems and repairs is structured as a quickly searchable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft permit access to additional massive support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to come up with optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Jersey City or anywhere in New Jersey or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's online network support experts offer advanced credentials in an extensive array of technologies. This wide range of capability allows Progent's consultants to address virtually any problem likely to occur in a small company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To support clients with multi-platform environments, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online technical services available from Progent to customers in Jersey City and throughout the state of New Jersey include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy administration, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking consultants, and indicates an individual's technical skills at the expert level. CCIEs can deal with the most complex challenges surrounding network infrastructure design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value because their broad expertise enables them to resolve the most complex problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive immediate support for severe network problems that are lowering business efficiency but are not within the scope of your regular computer maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your environment via state-of-the-art on-line troubleshooting technology to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-premier online service professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop services including Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to enhance the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly following a damaging penetration. Security solutions offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Jersey City Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for smaller companies who lack the resources to support an internal Call Center but who want quick response from an efficient Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless addition to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the most difficult network issues, or be ready in hectic instances when your regular resources are overwhelmed.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center software to meet the particular needs of your corporation, or providing occasional phone support staff to work with your in-house Call Center resources to handle unusually busy scenarios such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of seasoned information technology professionals provides your computer users in Jersey City or anywhere in the state of New Jersey quick contact with a dependable technical support resource with years of background delivering phone support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a key driver of company performance, and Progent's intent is to resolve instead of just record IT issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office Word, and MS Office Excel. To find out more about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative components of Macintosh systems by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, remote computer system monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent for your business so that your network support is proactive and automated. By anticipating looming problems before they grow into crashes, proactive monitoring can ward off stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a mix of platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.