For small companies located in Jersey City or anywhere in the state of New Jersey, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security consultants to handle advanced security design and business continuity planning.
Progent's remote support services offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve most network issues rapidly. This lowers immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by reducing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to many online support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor fixes somehow turn into substantial bills. Progent's penchant for dealing with problems efficiently results in your business conserving cash.
Progent's Online Service Tools
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies that permit the maximum degree of efficiency for online consulting and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to access your company's environment remotely without violating network security.
Progent's powerful technical support database system stores comprehensive histories of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support rendered to every client by any Progent engineer. This database of problems and fixes is organized as a quickly exploitable support database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote service experts are able to come up with the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Jersey City or anywhere in New Jersey or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote technical service engineers offer advanced credentials in a comprehensive set of technologies. This breadth of capability permits Progent's engineers to manage almost any crisis likely to crop up in a small company network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To support clients with multi-operating system environments, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to customers in Jersey City and anywhere in the state of New Jersey include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of information technology including system architecture, messaging systems, system and process security, UNIX and Windows integration, VMware products for server economization and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs can handle the most complex challenges occurring in network planning, deployment, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or locating program patches. CCIEs offer excellent value because their broad experience allows them to find solutions for even the most difficult problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can get urgent help for severe network infrastructure issues that are lowering business efficiency but are not within the scope of your ordinary computer support group or consultant. Progent's Cisco CCIE consultants can communicate with your computer system by means of state-of-the-art on-line support technology in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-certified remote service engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop services such as Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM and CISSP network security engineers offer a variety of system protection services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to recover rapidly after a serious penetration. Security solutions offered by Progent cover thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Jersey City Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the money or time to support an in-house Call Center but who need fast response from a dependable Help Desk with proficient phone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or revamping your existing one, evaluating or customizing Call Center software to address the unique requirements of your company, or adding occasional phone support staff to reinforce your existing Call Center team during unusually busy situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology professionals offers your clients in Jersey City or anywhere in the state of New Jersey fast assistance from a large support resource with substantial experience providing telephone-based help and remote troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's goal is to fix instead of just track technical issues.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote professional engineering support and education in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and Office Excel. To learn more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative facets of Apple Mac environments by delivering remote help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive and automated. By detecting potential problems before they evolve into downtime, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.