For small businesses located in Jersey City or anywhere in the state of New Jersey, Progent offers technical support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve most information system problems rapidly. Efficient support reduces immediate expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many online service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor solutions manage to end up as major tabs. Progent's penchant for solving technical issues quickly results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's environment without violating network security.
Progent's advanced service database application keeps comprehensive records of the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help provided to every Progent client by any engineer. This database of anomalies and repairs is organized as a quickly accessible support database that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists can come up with optimal solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Jersey City or anywhere in New Jersey or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online consulting professionals offer credentials in an extensive set of technologies. This breadth of capability enables Progent's engineers to address practically any problem that may crop up in a small or midsize company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-platform networks, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support services available from Progent to companies in Jersey City and anywhere in the state of New Jersey include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from older applications to the latest Windows or Linux solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for diagnosing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs know how to deal with the most intractable problems occurring in network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating software patches. Cisco CCIEs are an excellent value since their deep experience permits them to find solutions for the most difficult problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent support for severe network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your local computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system via state-of-the-art on-line support technology to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services to enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover quickly following a serious penetration. Security services available from Progent cover in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; configuring firewalls; designing safe mechanisms for remote and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Jersey City Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for small businesses who lack the resources to build and maintain an internal Help Desk but who need quick communication with a dependable Call Center with proficient telephone assistance as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is designed for larger companies and operates as a transparent extension of your existing Helpdesk organization. Progent's Virtual Help Desk can serve as an escalation option to handle the toughest technical problems, or be ready in overflow circumstances when your regular support engineers are swamped.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center software to address the particular demands of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk resources to deal with unusually busy scenarios like software transitions, mass updates, or installing new business software.
Progent's Call Center staff of veteran network consultants gives your clients in Jersey City or anywhere in the state of New Jersey instant communication with an effective network service group with substantial background delivering phone support and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's target is to solve and not just document IT problems.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides online advanced consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and MS Excel. To learn additional information on Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative components of Macintosh environments by providing remote help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Jersey City, or anywhere in the state of New Jersey, remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent for your business so your IT support is proactive rather than reactive. By detecting possible problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate a mix of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.