For small companies in Jersey City New Jersey, Progent offers technical support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote support services represent exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues quickly. Efficient support reduces direct costs since solutions accumulate fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike typical online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where quick solutions manage to turn into large invoices. Progent's penchant for disposing of problems efficiently translates into your company saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes which allow the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your network remotely without violating system security.
Progent's advanced technical support reporting application stores comprehensive records for the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance delivered to every Progent client by any Progent engineer. This history of problems and responses is organized as a conveniently exploitable support knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other extensive technical support databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting experts can arrive at optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Jersey City New Jersey or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical support professionals offer credentials in an extensive array of disciplines. This broad range of capability allows Progent's consultants to manage practically any crisis that may occur in a small or midsize company network. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services available from Progent to companies in Jersey City include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology including system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the master level. CCIEs know how to deal with the most complex problems encountered in network design, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to fix even the most intractable problems rapidly. In many instances, less qualified service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive immediate assistance for complex network problems that are impacting worker productivity but are outside the experience of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of advanced remote troubleshooting technology to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recover quickly after a damaging penetration. Security solutions available from Progent cover thorough security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize local resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Jersey City New Jersey Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the budget to assemble and manage an in-house Call Center but who need quick access to a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in building an effective new Help Desk Call Center or enhancing your current organization, selecting or enhancing Call Center software products to meet the particular requirements of your corporation, or providing temporary online personnel to reinforce your internal Help Desk team to handle demanding events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology experts offers your clients in Jersey City New Jersey quick assistance from a large support resource with years of background providing phone help and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's goal is to resolve rather than merely track network problems.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To find out more on Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative facets of Apple Mac systems by delivering remote consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Jersey City New Jersey remote network and server monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent for your business so your network support is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, proactive monitoring can ward off stressful and costly information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a variety of platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services