For small companies located in Jersey City New Jersey, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value because they have the real-world experience and the advanced technology to resolve the majority of network issues quickly. This reduces immediate costs because service calls require fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more in indirect expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to typical online support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick repairs somehow turn into large invoices. Progent's penchant for dealing with problems efficiently results in your business spending less cash.
Progent's Online Service Tools
Over the years, Progent has refined an array of optimized technologies and field-proven processes that permit the highest degree of efficiency for remote engineering help and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's system without compromising system security.
Progent's proprietary customer support database system includes detailed documentation of all service that Progent's clients have received. Progent's staff consultants have access to the history of support delivered to each client by every Progent consultant. This history of trouble tickets and resolutions is stored as a conveniently accessible internal database that allows Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available other extensive technical databases and allow fast response from vendors' in-house engineering staff so Progent's online consulting specialists can come up with the best resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Jersey City New Jersey or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online network support engineers have certified skills in an extensive array of technologies. This broad scope of technical skills enables Progent's consultants to resolve virtually any emergency likely to crop up in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote support services Offered by Progent to companies in Jersey City include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as system architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency online help for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and validates a person's network technology skills at the expert level. Cisco CCIEs can deal with the most stubborn challenges encountered in network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or identifying program patches. CCIEs are an exceptional value since their depth of experience allows them to resolve even the most complex problems rapidly. In typical instances, less qualified consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get urgent support for complex network problems that are impacting worker productivity but are outside the scope of your local network support resources. Progent's CCIE consultants can tie into your network using the latest remote support technology to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-premier remote support professionals can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote desktop services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to clean up rapidly following a serious breach. Security services available from Progent cover in depth network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Jersey City New Jersey Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who don't have the resources to support an in-house Help Desk Call Center but who require fast access to a dependable Call Center with professional phone support as well as the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your established one, evaluating or enhancing Call Center software products to meet the unique needs of your company, or providing occasional phone support personnel to work with your in-house Call Center team to deal with unusually busy scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network experts gives your customers in Jersey City New Jersey immediate communication with a reliable support resource with substantial experience offering phone support and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a significant driver of company performance, and Progent's intent is to resolve instead of merely report IT problems.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional engineering expertise and education in key business application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. To find out additional information about Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can support the artistic facets of Mac computing by providing remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent can provide businesses in Jersey City New Jersey online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering possible problems before they expand into network outages, automated monitoring can minimize stressful and costly information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks based on multiple operating systems.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services