For small companies in Jersey City or anywhere in the state of New Jersey, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of network problems rapidly. This lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. Unlike typical remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow end up as substantial tabs. Progent's skill at handling technical issues efficiently results in your business saving money.
Progent's Online Support Technologies
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote help and troubleshooting for small and midsize business IT networks. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your network remotely without breaching corporate security.
Progent's powerful customer support database application maintains extensive histories of all support that Progent's clients have received. Progent's staff service personnel have access to the history of support rendered to every client by every engineer. This database of anomalies and responses is structured as a conveniently searchable support database that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service specialists are able to arrive at optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Jersey City or anywhere in New Jersey or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online support professionals have advanced credentials in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to handle virtually any crisis that may take place in a small or midsize company information system. Credentials held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to businesses with multi-operating system networks, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to customers in Jersey City and throughout the state of New Jersey include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad array of computer technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and easy management, and migration from older applications to current MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs know how to resolve the most complex issues occurring in network design, installation, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional value since their deep experience enables them to resolve even the most intractable problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few support organizations make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive urgent help for complex network issues that are hurting worker efficiency but are beyond the scope of your ordinary IT service resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced on-line troubleshooting tools to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recover rapidly after a serious breach. Security support services offered by Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; designing secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Jersey City Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are designed for smaller companies who lack the budget to assemble and manage an in-house Call Center but who need fast response from an efficient Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Call Center or revamping your existing organization, identifying or customizing Call Center software to address the special needs of your corporation, or adding temporary online personnel to supplement your in-house Call Center team to handle high-demand events like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of experienced information technology professionals gives your clients in Jersey City or anywhere in the state of New Jersey quick communication with a reliable support group with extensive experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a major contributor to business success, and Progent's policy is to resolve rather than simply record technical problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers online advanced engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including CRM, Project, MS Office Word, and Office Excel. To read more information on Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the imaginative facets of Apple Mac systems by offering remote help services and education in imaging, audio, and video. Progent's consultants offer help in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio/video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Jersey City, or anywhere in the state of New Jersey, remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your computer maintenance is proactive and automated. By exposing possible issues before they result in full-scale emergencies, proactive monitoring can avoid inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.