For small and midsize businesses located in Jersey City or anywhere in the state of New Jersey, Progent provides support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls require fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. Unlike many remote service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast solutions manage to turn into big tabs. Progent's skill at dealing with problems efficiently translates into your company spending less cash.
Progent's Remote Service Tools
Over time, Progent has developed an array of customized technologies and field-tested methodologies that promote the highest level of effectiveness for online help and repair for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's remote service group to interface to your network remotely without compromising corporate security.
Progent's advanced customer support database application stores comprehensive records of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each Progent client by any consultant. This archive of trouble tickets and resolutions is stored as a quickly searchable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft permit access to other extensive technical support databases and allow priority access to vendors' internal support staff so Progent's online service experts are able to determine the best solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Jersey City or anywhere in New Jersey or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based support professionals have certified skills in an extensive set of disciplines. This wide range of technical skills enables Progent's engineers to resolve practically any problem likely to occur in a small or midsize company information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with multi-operating system environments, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support provided by Progent to customers in Jersey City and throughout the state of New Jersey include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology including system architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from legacy applications to current MS Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network engineers, and validates an individual's technical skills at the master level. Cisco qualified CCIEs can resolve even the most difficult problems encountered in network infrastructure design, deployment, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional value because their deep experience permits them to solve even the most intractable problems quickly. In typical cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs available to help small and medium sized companies. Progent offers quick phone access to a Cisco CCIE so you can get timely help for severe network issues that are impacting worker efficiency but are beyond the scope of your local computer maintenance resources. Progent's Cisco CCIE consultants can connect to your computer system by means of sophisticated remote troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-qualified online support experts can deliver computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote PC desktop support such as Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP network security consultants offer a range of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover rapidly following a serious penetration. Security solutions available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Jersey City Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who don't have the money or time to assemble and manage an internal Help Desk but who want fast communication with a reliable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is intended for bigger companies and acts as a seamless addition to your existing Help Desk resources. Progent's Virtual Call Center can operate as an escalation alternative to resolve complex computer system problems, or be ready in those situations when your other resources are too busy.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your existing one, selecting or modifying Call Center software to handle the unique demands of your company, or adding occasional phone support personnel to work with your in-house Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your customers in Jersey City or anywhere in the state of New Jersey fast access to a reliable technical support group with extensive experience providing telephone-based consulting and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's intent is to fix rather than just annotate network issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team offers online and in-depth engineering support and education in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and Office Excel. For more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can nurture the artistic elements of Apple Mac computing by providing phone-based help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Jersey City, or anywhere in the state of New Jersey, remote computer system monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so your IT support is proactive and automated. By anticipating emerging problems before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments based on a combination of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.