For small and midsize businesses in Jersey City or anywhere in New Jersey, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers represent excellent value because they are equipped with the practical background and the sophisticated technology to resolve most network problems quickly. Efficient support lowers direct expenses since service calls require fewer billable minutes. Online support also avoids the cost of sending a consultant to your site. Your company saves additionally in incidental costs by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical remote service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for solving problems quickly translates into your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an arsenal of optimized tools and proven processes that ensure the highest degree of efficiency for online engineering help and repair for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your system without compromising network security.
Progent's powerful technical support reporting application includes comprehensive documentation for all support that Progent's clients have received. Progent's team engineers have the benefit of the history of all help provided to every Progent client by every Progent consultant. This database of trouble tickets and resolutions is structured as a quickly retrievable proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Jersey City or anywhere in New Jersey or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's online consulting engineers have credentials in an extensive array of disciplines. This broad range of IT skills allows Progent's consultants to handle practically any crisis likely to take place in a small business network. Certifications held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To help customers with multi-OS environments, Progent also provides the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support Offered by Progent to small businesses in Jersey City and anywhere in the state of New Jersey include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs can resolve the most intractable issues encountered in network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program patches. CCIEs provide exceptional value because their depth of expertise permits them to solve even the most difficult problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can receive urgent help for severe network infrastructure issues that are impacting business productivity but are not within the experience of your local IT service resources. Progent's CCIE consultants can interface to your network via state-of-the-art remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers can deliver network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Lync Server management and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified Network Security Engineers
Progent's accredited CISM and CISSP network security consultants can provide a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly after a damaging breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Jersey City Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk service options for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who lack the budget to support an in-house Help Desk but who require fast response from a reliable Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your existing Help Desk organization. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest computer system problems, or be ready in hectic situations when your regular resources are swamped.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk software to address the particular needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk Call Center team to deal with unusually busy situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology consultants provides your customers in Jersey City or anywhere in the state of New Jersey instant contact with a dependable network service resource with years of background providing telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a key driver of company productivity, and Progent's policy is to resolve and not merely report IT problems.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications including CRM, Office Project, Word, and Microsoft Office Excel. To read more information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the imaginative components of Apple Mac systems by delivering phone-based help services and education in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your network support is proactive rather than reactive. By anticipating emerging issues before they result in crashes, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.