For small businesses in Jersey City or anywhere in the state of New Jersey, Progent offers support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where fast solutions manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently translates into your company saving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of customized technologies and field-tested processes that permit the maximum level of efficiency for online engineering help and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your network without breaching system security.
Progent's powerful service reporting system includes thorough documentation for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of support delivered to every Progent client by every Progent consultant. This archive of problems and resolutions is structured as a conveniently accessible proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional vast support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to find optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Jersey City or anywhere in New Jersey or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote technical service experts offer advanced credentials in an extensive set of disciplines. This broad range of IT skills enables Progent's engineers to address almost any problem that may take place in a small or midsize business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help companies with mixed-operating system networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support services provided by Progent to customers in Jersey City and anywhere in the state of New Jersey include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology such as network architecture, email systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- RedHat Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies a person's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most complex issues occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs represent an excellent value since their broad experience allows them to fix even the most difficult problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure issues that are hurting business productivity but are beyond the experience of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your computer system using advanced on-line support tools to perform efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server application development,
Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Qualified System Security Experts
Progent's qualified CISSP and ISSAP network security consultants offer a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to clean up quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently request. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's special online consulting services include:
How Your Jersey City Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk service options for small organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are ideal for smaller organizations who don't have the money or time to support an internal Call Center but who require quick access to an effective Help Desk with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless addition to your current Call Center team. Progent's Virtual Call Center can serve as an escalation alternative to resolve complex network problems, or be available in those circumstances when your ordinary support engineers are overwhelmed.
Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your existing organization, selecting or modifying Help Desk software to meet the special needs of your company, or adding temporary online staff to work with your internal Help Desk Call Center resources during unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology consultants offers your workers in Jersey City or anywhere in the state of New Jersey instant access to a large support group with substantial experience offering phone consulting and remote repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a key enabler of business efficiency, and Progent's intent is to resolve rather than simply record IT issues.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To learn more about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can support the artistic aspect of Apple Mac computing by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Jersey City, or anywhere in the state of New Jersey, online network monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your network support is proactive and automated. By exposing emerging problems before they grow into full-scale emergencies, automated monitoring can ward off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a variety of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.