Immediate Online Support for Jersey City Computer Systems
For organizations in Jersey City or anywhere in the state of New Jersey, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. This lowers immediate costs because service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to communicate with your environment without compromising system security.
Progent's advanced technical support database application stores detailed documentation describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance delivered to every customer by any consultant. This history of trouble tickets and responses is stored as a conveniently accessible proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft open up other massive technical support databases and allow fast access to manufacturers' internal support staff so Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.
Remote services offered by Progent to customers in Jersey City and anywhere in the state of New Jersey include:
Certified MS Windows Support
Progent's Microsoft-expert online support professionals can provide network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server application development, SharePoint 2016 migration and hybrid integration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to assist you company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and validates a person's network technology skills at the expert level. CCIEs can deal with the most difficult issues encountered in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs provide excellent value because their broad experience allows them to resolve problems rapidly. In common instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your environment using the latest on-line support technology in order to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer help for the entire range of Cisco's market leading selection of connectivity devices by offering services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a range of security solutions that can bolster the safety of your Windows, macOS and OS X, or Linux network against assaults or help your company to recover rapidly after a serious penetration. Security solutions available from Progent include: thorough data security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced online consulting support to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to address a wide array of computer technologies including network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online help diagnosing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. The ProSight series of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Jersey City Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the resources to assemble and manage an in-house Call Center but who require fast response from an effective Help Desk with professional telephone support as well as the ability to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent supplement to your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the toughest technical problems, or be ready in hectic instances when your other support engineers are overwhelmed.
Progent's Help Desk staff of seasoned information technology professionals provides your clients in Jersey City or anywhere in the state of New Jersey quick access to a dependable network service resource with years of experience offering phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a major driver of business efficiency, and Progent's intent is to resolve instead of just record IT issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, remote monitoring can avoid stressful and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Jersey City or throughout the state of New Jersey, Progent's online network support engineers are ready to provide professional and economical system support the instant your organization requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Jersey City company deals with a local freelance consultant or maintains a full time IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or especially tough integration problems.
Details of Progent's Remote Network Services for Jersey City
Progent's phone support, remote repair, system security expertise, and system management services offer companies in Jersey City or throughout the state of New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Jersey City and is also ideal for networks in more remote areas of New Jersey that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online support and imposes no monthly retainer for services delivered during regular working hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized specialists with experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic support services consist of system integration, MS Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized source for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive IT solutions that align with the unique requirements of your business.
- State of the Art Remote Access Software
Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require a costly onsite visit. Effective remote access tools and expert technicians together allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained organizations whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, fine tuned support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.