Immediate Online Help for Jersey City Information Networks
For companies in Jersey City or anywhere in New Jersey, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. This lowers direct expenses because service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike typical remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick solutions manage to turn into big invoices. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested processes that permit the maximum level of effectiveness for remote consulting and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to interface to your company's environment remotely without breaching corporate security.
Progent's proven customer support database system keeps thorough histories describing the support that Progent's clients have received. Progent's authorized consultants have access to the history of services delivered to each Progent client by every consultant. This database of trouble tickets and responses is structured as a quickly searchable internal knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to find the most efficient resolutions promptly.
Remote support services provided by Progent to clients in Jersey City and anywhere in the state of New Jersey include:
Certified MS Windows Support
Progent's Microsoft-certified remote service professionals can deliver network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist your business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a consultant's technical skills at the expert level. CCIEs can deal with the most difficult issues encountered in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional value because their broad experience enables them to resolve problems rapidly. In typical instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using sophisticated remote support technology to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity devices by offering consulting services that include:
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recuperate rapidly after a damaging penetration. Security services offered by Progent cover comprehensive information security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide array of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and easy administration in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent online help diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight series of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Jersey City Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Jersey City or anywhere in the state of New Jersey instant assistance from an effective technical support group with years of background providing phone consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's aim is to fix rather than simply annotate IT problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff offers online and in-depth engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they cause crashes, proactive monitoring can ward off stressful and expensive information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by a combination of OS platforms.
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Jersey City or throughout the state of New Jersey, Progent's online computer support engineers are ready to provide professional and economical IT help the moment your business has to have it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Jersey City office has a local independent consultant or employs an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected system crises or especially complicated integration projects.
Features of Progent's Remote Computer Services for Jersey City
Progent's online help, remote troubleshooting, system security consulting, and system administration services give offices in Jersey City or anywhere in the state of New Jersey unparalleled leverage for your support budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center support and system management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Jersey City and is also ideal for networks in more remote areas of New Jersey that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone help and imposes no periodic subscription fee for support services delivered during normal business hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Application Development
MySQL Database Administration and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that address the unique requirements of your business.
- Advanced Online Connectivity Tools
Protected online access allows Progent's support professionals to observe exactly what your users see. This makes it possible to produce fast fixes to problems that could otherwise require a costly onsite service call. Effective remote connectivity software and experienced technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Service for High Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained organizations whose clients need immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, refined support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.