Fast and Affordable Online Support for Jersey City Networks
Urgent Remote Help for Jersey City NetworksFor businesses in Jersey City or anywhere in the state of New Jersey, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. Unlike many online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast repairs manage to turn into major bills. Progent's skill at handling problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which promote the highest level of efficiency for remote technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your network without violating corporate security.

Progent's proven customer support reporting application keeps extensive histories describing all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of assistance provided to each client by every Progent engineer. This archive of anomalies and repairs is organized as an easily retrievable support knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine optimal solutions quickly.

Remote services offered by Progent to businesses in Jersey City and throughout the state of New Jersey include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to complete major projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the resources to assemble and manage an internal Call Center but who want quick access to an effective Help Desk with professional phone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center software products to meet the special needs of your business, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran network experts gives your computer users in Jersey City or anywhere in the state of New Jersey quick access to a reliable network service group with extensive background providing phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a significant driver of company efficiency, and Progent's goal is to resolve and not merely document technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive and automated. By spotting potential issues before they expand into crashes, automated monitoring can head off stressful and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on multiple operating systems.
How Your Jersey City Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Jersey City or anywhere in the state of New Jersey, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help whenever your company has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Jersey City organization has a local independent support technician or employs an in-house organization that know how to handle common network problems, Progent’s Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected network crises or especially challenging integration problems.

Details of Progent's Online Computer Services for Jersey City
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Jersey City or anywhere in the state of New Jersey unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.