Fast and Affordable Online Troubleshooting for Jersey City New Jersey Information Networks
Urgent Remote Support for Jersey City NetworksFor companies in Jersey City New Jersey, Progent provides remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced technology needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially helpful for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. Unlike many online service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where quick solutions manage to turn into big invoices. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and field-tested processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.

Progent's powerful technical support reporting system maintains comprehensive histories of the service that Progent's customers have received. Progent's authorized consultants have access to the details of services rendered to every Progent client by any engineer. This database of trouble tickets and fixes is structured as an easily retrievable internal database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service experts can arrive at optimal solutions promptly.

Online services offered by Progent to clients in Jersey City New Jersey include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology experts offers your workers in Jersey City New Jersey rapid contact with an effective network service group with substantial experience providing phone support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a major enabler of company efficiency, and Progent's intent is to fix rather than just document network problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Jersey City New Jersey online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so that your computer support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, automated monitoring can ward off stressful and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on a combination of platforms.
How Your Jersey City Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Jersey City New Jersey, Progent's phone-based computer support specialists are ready to provide effective and cost-effective IT support the instant your organization needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve network problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Jersey City organization relies on a regular freelance consultant or employs an in-house organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix unexpected system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Jersey City New Jersey
Progent's online support services allow your Jersey City company to have the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    With most organizations in Jersey City New Jersey, local computer support providers, whether made up of freelance consultants or an internal IT staff, can deal with typical network problems. However, major troubles may strike when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call support professionals provide an easy, quick, and affordable solution to augment your local resources and to pass on valuable information to improve your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may require your company to go without assistance during an emergency. As your business expands, system unavailability and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your IT system stays available.

  • Build a Solid Foundation for Smooth Growth
    Organizations often start with an IT system created on a modest budget. Without a proper framework, slap-dash repairs can get piled onto a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed environments require careful assessment, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to provide the stable foundation to meet current business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations require guidance and technical training to negotiate an ever more complicated array of product alternatives available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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