Fast Remote Technical Support for Jersey City Computer Systems
For businesses in Jersey City or anywhere in the state of New Jersey, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISSP-certified security experts to help with high-level security design and troubleshooting jobs.
Progent's online support engineers provide exceptional value because they have the real-world background and have access to the sophisticated technology required to resolve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by reducing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions manage to turn into big bills. Progent's skill at solving problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to access your network without breaching network security.
Progent's proven technical support reporting application maintains detailed histories for all service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance rendered to every customer by any consultant. This archive of issues and solutions is structured as a readily exploitable proprietary database that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to come up with optimal solutions in the least time.
Remote services provided by Progent to companies in Jersey City and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support experts can provide network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to deal with the most stubborn problems encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying program updates. Cisco CCIEs offer exceptional value since their broad experience enables them to solve problems rapidly. In typical instances, less experienced consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity devices by providing consulting services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up rapidly following a serious penetration. Security consulting services offered by Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies including network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete major projects economically and on time. Progent's special online consulting solutions include:
How Your Jersey City Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your current organization, identifying or enhancing Help Desk software products to handle the particular needs of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center team to deal with high-demand situations like software migrations, major updates, or installing new applications.
Progent's Call Center staff of seasoned network consultants offers your customers in Jersey City or anywhere in the state of New Jersey instant access to a dependable support group with substantial experience providing telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company performance, and Progent's aim is to solve rather than just annotate IT issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff provides online and in-depth engineering expertise and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they result in full-scale emergencies, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a mix of platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Jersey City or throughout the state of New Jersey, Progent's phone-based computer support specialists are ready to provide effective and economical system help whenever your company requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Jersey City business deals with a local freelance support technician or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to solve unexpected network emergencies or especially challenging integration problems.
Benefits of Progent's Network Help for Companies in Jersey City
Progent's remote support services allow your Jersey City organization to realize the benefits of timely, world-class IT support without the cost of maintaining an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most offices in Jersey City or anywhere in New Jersey, nearby computer support resources, whether represented by outside consultants or an in-house maintenance staff, can resolve typical network problems. On the other hand, IT crises can strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online support professionals offer a convenient, quick, and affordable way to supplement your regular resources and to transfer valuable knowledge to increase your capability to deal with downstream problems in-house.
- Less Reliance on Individual Service Providers
For network support, smaller offices often depend on individual freelance consultants. Although independent service people carry less overhead than big support organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your business expands, system downtime and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains available.
- Create a Solid Basis for Smooth Expansion
Companies often begin with an IT architecture created on a modest budget. Without a proper framework, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, stability and expandability problems can impede the success of the business. These badly built systems require proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to offer the stable foundation to meet vital business demands and ease downstream growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business success and enhancing productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a broad variety of technical tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to every client. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.