Fast and Affordable Remote Support for Jersey City Computer Networks
For businesses located in Jersey City or anywhere in the state of New Jersey, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated tools required to resolve the majority of network problems quickly. This reduces immediate costs since service calls use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized tools and proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to communicate with your company's system without compromising system security.
Progent's powerful technical support database system maintains detailed records for all service that Progent's clients have been provided. Progent's team engineers have access to the details of services provided to every customer by any engineer. This history of anomalies and fixes is stored as a quickly exploitable support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive support databases and permit fast access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.
Remote services offered by Progent to businesses in Jersey City and anywhere in the state of New Jersey include:
Authorized MS Windows Expertise
Progent's Microsoft-qualified remote service experts offer computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and indicates an individual's network technology skills at the master level. Cisco CCIEs know how to handle the most challenging problems occurring in network design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent value because their broad expertise enables them to find solutions for problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your network via sophisticated on-line support tools in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products by delivering services such as:
CISM and CISSP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can strengthen the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or help you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive information security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; building safe architectures for remote and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent offers expert online consulting services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a wide spectrum of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance resolving problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Jersey City Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for companies who lack the resources to support an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or enhancing your existing one, selecting or customizing Help Desk Call Center software products to address the particular needs of your company, or providing temporary phone support personnel to reinforce your internal Help Desk team during unusually busy situations such as software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology experts gives your customers in Jersey City or anywhere in the state of New Jersey fast contact with a reliable network service group with years of background delivering telephone-based support and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's intent is to solve and not merely report network issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers online advanced engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your IT support is proactive rather than reactive. By exposing looming trouble spots before they result in full-scale emergencies, automated monitoring can head off inconvenient and expensive network failures. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Jersey City or anywhere in the state of New Jersey, Progent's online computer support specialists can provide effective and cost-effective system help the moment your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Jersey City office relies on a regular freelance consultant or maintains a full time IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden network crises or especially tough integration projects.
Benefits of Progent's IT Support for Organizations in Jersey City
Progent's online network troubleshooting services enable your Jersey City organization to realize the advantages of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local support resources
With most companies in Jersey City and throughout New Jersey, local computer support providers, whether made up of independent consultants or an in-house maintenance staff, can resolve the majority of technical problems. However, major troubles can spring up when local resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your usual service technicians. In these cases, Progent's online service specialists provide an easy, quick, and economical solution to augment your regular help and to pass on valuable information to improve your capability to resolve downstream problems in-house.
- Less Dependence on Freelance Consultants
For network support, smaller businesses often rely on independent freelance consultants. Although freelance service people carry smaller internal costs than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of backup help may require your business to go without help during an IT crisis. As your company expands, network downtime and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your network is always available.
- Build a Scalable Foundation for Smooth Growth
Organizations often start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed environments need proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the stable foundation to meet critical business demands and facilitate future expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of product alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to sell a specific vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, executing a broad range of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of detailing and organizing service records allows more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.