Fast Online Technical Support for Jersey City New Jersey Computer Systems
For businesses located in Jersey City New Jersey, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional value because they have the real-world background and have access to the sophisticated tools required to resolve most information system problems rapidly. Efficient support lowers immediate costs because service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from situations where fast repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes that promote the maximum degree of efficiency for remote consulting and repair for IT systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your system without violating network security.
Progent's powerful service database system includes thorough histories of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of support provided to each client by any engineer. This history of trouble tickets and fixes is organized as a conveniently searchable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional extensive support databases and permit quick access to vendors' internal support staff so Progent's remote service specialists are able to come up with the best resolutions in the least time.
Online technical services provided by Progent to businesses in Jersey City New Jersey include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams integration, Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and certifies a consultant's networking knowledge at the expert level. CCIEs can handle even the most difficult issues encountered in network planning, deployment, maintenance, protection, and repair. CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with IOS Software network administration tools and developing workarounds or identifying program patches. CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your network using sophisticated on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity devices. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to recover rapidly following a damaging breach. Security support services available from Progent include: comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; building secure techniques for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of information technologies such as system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
How Your Jersey City Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or improving your current one, identifying or customizing Help Desk software products to address the particular demands of your corporation, or adding occasional phone support staff to work with your internal Call Center resources during high-demand scenarios like software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network professionals gives your customers in Jersey City New Jersey fast assistance from a large support group with extensive experience offering telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's aim is to fix and not merely report IT problems.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting support and training in specific business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Jersey City New Jersey remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By spotting emerging problems before they expand into network outages, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that support a mix of operating systems.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Jersey City New Jersey, Progent's online network support specialists can deliver effective and affordable system help whenever your organization has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while eliminating the expense and lost time associated with in-person service calls.
Even if your Jersey City office relies on a regular freelance consultant or employs an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to fix unexpected system emergencies or especially complex integration projects.
Features of Progent's Remote Computer Support for Jersey City New Jersey
Progent's online support, remote repair, system security consulting, and system administration services give offices in Jersey City New Jersey unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk support and system management, Progent's experts can deliver your office world class IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Jersey City New Jersey and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone help and asks for no monthly retainer for services provided during regular business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange consulting, network security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support for specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Project Management and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that align with the unique needs of your company.
- State of the Art Online Connectivity Software
Protected remote access permits Progent's support professionals to observe precisely what your users see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite visit. Sophisticated remote connectivity tools and expert technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Support for Maximum System Availability
For offices with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose clients require instant access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 expertise, Windows 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each client. The discipline of detailing and organizing service records results in more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.