Immediate Online Support for Jersey City Computer Networks
Fast Phone Consulting for Jersey City SystemsFor businesses in Jersey City or anywhere in the state of New Jersey, Progent provides online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls use up minimal chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many online support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick fixes somehow turn into big bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested methodologies which ensure the highest degree of effectiveness for online consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your system remotely without violating system security.

Progent's sophisticated customer support database application maintains extensive records of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to every Progent customer by any consultant. This database of issues and responses is structured as a readily retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online service specialists can arrive at optimal solutions in the least time.

Remote services available from Progent to companies in Jersey City and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology consultants offers your computer users in Jersey City or anywhere in the state of New Jersey immediate contact with an efficient support group with years of background providing phone consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a solid driver of business productivity, and Progent's intent is to resolve instead of merely report IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply remote and in-depth consulting support and education in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your network support is proactive and automated. By spotting possible issues before they grow into full-scale emergencies, system monitoring can ward off disruptive and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of platforms.
How Your Jersey City Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Jersey City or throughout the state of New Jersey, Progent's online computer support engineers can provide expert and affordable IT support whenever your company needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Jersey City company relies on a local freelance consultant or employs a full time IT staff that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network crises or especially challenging integration projects.

Details of Progent's Remote Network Services for Jersey City
Progent's online support, remote repair, network security expertise, and network management services give companies in Jersey City or throughout the state of New Jersey the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network support, executing a broad range of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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