Immediate Remote Troubleshooting for Jersey City New Jersey IT Networks
For organizations located in Jersey City New Jersey, Progent offers online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve most information system issues rapidly. This lowers direct expenses since service calls require minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick solutions manage to end up as large bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized tools and proven processes which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent's online support team can interface to your environment without violating corporate security.
Progent's powerful customer support reporting system includes thorough histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the records of support provided to each customer by every Progent consultant. This archive of issues and responses is stored as an easily exploitable support knowledge base that allows Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft make available other extensive technical support databases and permit priority response from vendors' internal engineering staff so Progent's online service experts are able to arrive at the best solutions quickly.
Online technical support services provided by Progent to clients in Jersey City New Jersey include:
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Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 11 planning and upgrade support and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for networking professionals, and indicates a consultant's technical skills at the master level. CCIEs can resolve the most complex problems associated with network planning, deployment, management, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating problems with IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent value since their deep expertise enables them to solve problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of the latest remote support tools in order to provide efficient, safe, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
City |
Address |
Phone |
Link |
Brooklyn |
Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 |
Brooklyn Network Support Services |
Edison |
3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 |
Edison Network Support Services |
Jersey City |
111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 |
Jersey City Network Support Services |
Lower Manhattan |
30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 |
Lower Manhattan Network Support Services |
Midtown Manhattan |
420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 |
Midtown Manhattan Network Support Services |
Newark |
146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 |
Newark Network Support Services |
Parsippany |
181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 |
Parsippany Network Support Services |
Saddle Brook |
Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 |
Saddle Brook Network Support Services |
Uniondale |
405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 |
Uniondale Network Support Services |
Yonkers |
73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 |
Yonkers Network Support Services |
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of networking appliances. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points planning and integration services, Cisco wireless controllers support Services, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist businesses to locate and isolate infected devices and guard undamaged assets from being penetrated. If your Jersey City system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can assist your Jersey City organization to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's team of IT security specialists have the broad selection of knowledge required to rebuild all vital components of a targeted network rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and operational continuity experts.
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CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to recover quickly following a serious breach. Security support services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile connectivity; defending your messaging system from spam and DHA attacks; and establishing round-the-clock network monitoring.
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Cloud Integration Solutions

Progent offers advanced online support services to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a broad array of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Important Linux platforms for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT management personnel and your assigned Progent consultant so emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and give your password you are asked to confirm your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
Progent's Shared Service Desk provides a seamless supplement to your core support staff. Client interaction with the Help Desk, provision of support services, escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are cohesive whether issues are resolved by your in-house IT support organization, by Progent, or both. You have complete flexibility to expand or reduce your share of IT support activity as required. Progent provides startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and education.
To learn more about ProSight Shared Help Desk, refer to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete major projects economically and on schedule. Progent's special online engineering services include:
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Help Desk Call Center Support
Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk application software to address the particular demands of your business, or providing occasional phone support staff to reinforce your internal Call Center team during unusually busy situations like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced network professionals provides your clients in Jersey City New Jersey rapid contact with a reliable support group with extensive background offering telephone-based help and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a major enabler of business efficiency, and Progent's target is to resolve and not simply document technical problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers phone-based professional engineering support and education in key business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To find out additional information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Jersey City New Jersey remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can tune Operations Manager to fit your environment so that your network support is proactive rather than reactive. By exposing possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a combination of platforms.
How Your Jersey City Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Jersey City New Jersey, Progent's online computer support specialists can deliver effective and economical system support whenever your company needs it. Over 20 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve computer problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Jersey City company works with a local freelance consultant or employs an in-house IT staff that know how to handle ordinary computer issues, Progent's Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to solve sudden network crises or particularly complicated integration projects.
Details of Progent's Remote Computer Services for Jersey City New Jersey
Progent's online help, remote repair, system security expertise, and network administration services give businesses in Jersey City New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your office world class network support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Jersey City New Jersey and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online support and requires no ongoing subscription fee for services provided during normal working hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers help from on-staff professionals with experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, MS Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support in specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that match the special needs of your company.
- Advanced Remote Connectivity Software
Protected online connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require a costly personal service call. Cutting-edge remote connectivity tools and experienced engineers combine to allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, in the trenches of IT service, performing a wide variety of technical tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for applying computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The discipline of detailing and organizing service records allows more effective service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.