Immediate Online Support for Jersey City Computer Networks
For businesses in Jersey City or anywhere in the state of New Jersey, Progent provides online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls use up minimal chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many online support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick fixes somehow turn into big bills. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested methodologies which ensure the highest degree of effectiveness for online consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your system remotely without violating system security.
Progent's sophisticated customer support database application maintains extensive records of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to every Progent customer by any consultant. This database of issues and responses is structured as a readily retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online service specialists can arrive at optimal solutions in the least time.
Remote services available from Progent to companies in Jersey City and throughout the state of New Jersey include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist you company to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and validates an individual's technical knowledge at the master level. CCIEs can resolve even the most complex problems surrounding network infrastructure design, deployment, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value because their depth of expertise allows them to find solutions for problems quickly. In many instances, less experienced engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your environment via advanced remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of connectivity devices. Cisco technology expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate quickly following a serious penetration. Security services offered by Progent include: thorough information security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad array of information technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance analyzing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Jersey City Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants offers your computer users in Jersey City or anywhere in the state of New Jersey immediate contact with an efficient support group with years of background providing phone consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a solid driver of business productivity, and Progent's intent is to resolve instead of merely report IT issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group can supply remote and in-depth consulting support and education in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your network support is proactive and automated. By spotting possible issues before they grow into full-scale emergencies, system monitoring can ward off disruptive and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of platforms.
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Jersey City or throughout the state of New Jersey, Progent's online computer support engineers can provide expert and affordable IT support whenever your company needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Jersey City company relies on a local freelance consultant or employs a full time IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Jersey City
Progent's online support, remote repair, network security expertise, and network management services give companies in Jersey City or throughout the state of New Jersey the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Jersey City and is also ideal for networks in more remote regions of New Jersey that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for online help and imposes no periodic subscription fee for support services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of on-staff professionals who have experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Development
MySQL Management and Software Programming
Apple Mac Integration
Amazon MWS Programming and Debugging
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that match the unique requirements of your company.
- Advanced Online Access Tools
Secure remote connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to produce quick solutions to issues that might otherwise require a costly onsite visit. Sophisticated online access software and experienced technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for Maximum System Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose clients require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network support, executing a broad range of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.