Fast and Affordable Online Technical Support for Jersey City Information Networks
For organizations located in Jersey City or anywhere in New Jersey, Progent offers online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional value because they have the real-world background and have access to the sophisticated technology needed to solve most information system issues quickly. This reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike many online service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast solutions somehow end up as large bills. Progent's penchant for solving problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and proven methodologies which permit the maximum degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to link to your company's system without breaching corporate security.
Progent's proven customer support database system stores extensive records of the support that Progent's customers have received. Progent's team engineers have the benefit of the history of services rendered to every customer by every engineer. This database of anomalies and resolutions is structured as a conveniently accessible internal database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at optimal solutions quickly.
Remote services available from Progent to customers in Jersey City and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified remote support engineers offer network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to help you company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and indicates a person's networking skills at the master level. CCIEs know how to resolve even the most stubborn challenges occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to solve problems rapidly. In many cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using the latest on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide help for all of Cisco's top-selling family of connectivity devices by offering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate quickly following a serious breach. Security solutions offered by Progent include: comprehensive information security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance troubleshooting anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on time. Progent's special remote engineering services include:
How Your Jersey City Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to support an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Virtual Call Center is designed for bigger companies and acts as a seamless supplement to your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the most difficult computer system challenges, or be ready in those instances when your regular service providers are too busy.
Progent's Help Desk Call Center staff of experienced network professionals offers your clients in Jersey City or anywhere in the state of New Jersey fast assistance from a dependable network service resource with substantial background providing phone consulting and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a solid contributor to business productivity, and Progent's goal is to fix instead of just document IT issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they cause downtime, system monitoring can ward off stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a mix of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Jersey City or throughout the state of New Jersey, Progent's phone-based network support specialists can deliver professional and economical IT support whenever your organization requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Jersey City organization works with a local independent consultant or maintains a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden network emergencies or especially complex integration problems.
Features of Progent's Online Network Support for Jersey City
Progent's online help, Internet-based repair, network security consulting, and network management services give companies in Jersey City or anywhere in the state of New Jersey unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Jersey City and is also ideal for customers in geographic regions of New Jersey that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a by-the-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone service and requires no monthly subscription fee for services delivered during regular working hours. This saves you from paying big invoices for simple fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
MS Project Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that match the special needs of your company.
- Sophisticated Online Access Software
Protected online access allows Progent's support professionals to see exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal service call. Cutting-edge remote access tools and experienced technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, in the trenches of network support, executing a wide variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to each client. The practice of detailing and organizing support records results in more effective service and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.