Fast and Affordable Remote Technical Support for Jersey City New Jersey Computer Systems
Urgent Phone Support for Jersey City NetworksFor companies located in Jersey City New Jersey, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated tools needed to solve most information system issues quickly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which promote the highest degree of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to link to your computer system without violating system security.

Progent's advanced service database application stores detailed records describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help rendered to every Progent customer by every consultant. This archive of trouble tickets and responses is stored as a quickly accessible support knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online consulting specialists are able to determine the most efficient solutions in the least time.

Online support services offered by Progent to clients in Jersey City New Jersey include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow transparent backup and rapid recovery of vital files/folders, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected application and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting tools created to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or revamping your current organization, evaluating or customizing Help Desk software to meet the unique demands of your company, or adding occasional phone support staff to work with your in-house Help Desk Call Center group to handle high-demand events like software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of veteran information technology consultants provides your workers in Jersey City New Jersey quick access to a dependable network service resource with years of experience providing phone support and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's target is to fix and not merely record technical issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based professional consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Jersey City New Jersey online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in full-scale emergencies, proactive monitoring can head off stressful and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a variety of operating systems.
How Your Jersey City Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Jersey City New Jersey, Progent's online network support specialists are ready to provide expert and economical IT help the moment your organization requires it. More than two decades of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Jersey City organization deals with a local freelance support technician or maintains a full time organization that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden network emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Jersey City New Jersey
Progent's remote IT consulting services enable your Jersey City organization to experience the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive added strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most organizations in Jersey City New Jersey, nearby computer service providers, whether consisting of freelance consultants or an internal IT staff, can handle the majority of technical problems. On the other hand, IT crises sometimes strike when local resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to augment your local resources and to convey valuable knowledge to increase your capability to resolve future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies commonly rely on independent freelance consultants. Although independent consultants carry less overhead than larger consulting companies and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an emergency. As your network expands, network downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your network stays available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically start with an IT system implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs often get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the business. These poorly designed environments require careful assessment, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure that can provide the solid foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of product options capable of promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the forefront of network service, executing a wide variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only expert IT help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each consultant to each customer. The discipline of documenting and organizing support activity allows more efficient service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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  • Les Kent has a 35-year history of successful network integration, corporate management, marketing, and operations. He has shown a knack for creating elegant IT solutions in his roles as as a system architect, programmer, project manager, implementation expert, and problem solver for small companies, new ventures, and major enterprises.

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