Immediate Online Support for Jersey City Computer Systems
Fast Remote Help for Jersey City SystemsFor organizations in Jersey City or anywhere in the state of New Jersey, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. This lowers immediate costs because service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to communicate with your environment without compromising system security.

Progent's advanced technical support database application stores detailed documentation describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance delivered to every customer by any consultant. This history of trouble tickets and responses is stored as a conveniently accessible proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft open up other massive technical support databases and allow fast access to manufacturers' internal support staff so Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.

Remote services offered by Progent to customers in Jersey City and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. The ProSight series of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the resources to assemble and manage an in-house Call Center but who require fast response from an effective Help Desk with professional telephone support as well as the ability to escalate the most challenging problems to high-level consultants.

    Progent’s Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent supplement to your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the toughest technical problems, or be ready in hectic instances when your other support engineers are overwhelmed.

    Progent's Help Desk staff of seasoned information technology professionals provides your clients in Jersey City or anywhere in the state of New Jersey quick access to a dependable network service resource with years of experience offering phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a major driver of business efficiency, and Progent's intent is to resolve instead of just record IT issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, remote monitoring can avoid stressful and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a combination of OS platforms.
How Your Jersey City Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Jersey City or throughout the state of New Jersey, Progent's online network support engineers are ready to provide professional and economical system support the instant your organization requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Jersey City company deals with a local freelance consultant or maintains a full time IT staff that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Network Services for Jersey City
Progent's phone support, remote repair, system security expertise, and system management services offer companies in Jersey City or throughout the state of New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, fine tuned support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.