Fast and Affordable Online Troubleshooting for Jersey City New Jersey Information Networks
For companies in Jersey City New Jersey, Progent provides remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced technology needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially helpful for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. Unlike many online service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where quick solutions manage to turn into big invoices. Progent's penchant for solving problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and field-tested processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.
Progent's powerful technical support reporting system maintains comprehensive histories of the service that Progent's customers have received. Progent's authorized consultants have access to the details of services rendered to every Progent client by any engineer. This database of trouble tickets and fixes is structured as an easily retrievable internal database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service experts can arrive at optimal solutions promptly.
Online services offered by Progent to clients in Jersey City New Jersey include:
Authorized Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop services to help you company to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and validates a consultant's networking skills at the master level. Cisco CCIEs can handle the most challenging challenges associated with network planning, integration, maintenance, compliance, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value because their deep experience enables them to find solutions for problems quickly. In typical instances, less qualified engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of state-of-the-art on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of networking products. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up quickly following a damaging breach. Security consulting services offered by Progent include: in depth information security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Jersey City Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk staff of seasoned information technology experts offers your workers in Jersey City New Jersey rapid contact with an effective network service group with substantial experience providing phone support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a major enabler of company efficiency, and Progent's intent is to fix rather than just document network problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Jersey City New Jersey online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so that your computer support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, automated monitoring can ward off stressful and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on a combination of platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Jersey City New Jersey, Progent's phone-based computer support specialists are ready to provide effective and cost-effective IT support the instant your organization needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve network problems quickly while eliminating the expense and lost time associated with on-site support calls.
Even if your Jersey City organization relies on a regular freelance consultant or employs an in-house organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix unexpected system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Companies in Jersey City New Jersey
Progent's online support services allow your Jersey City company to have the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by being increasingly reliable, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your local IT resources
With most organizations in Jersey City New Jersey, local computer support providers, whether made up of freelance consultants or an internal IT staff, can deal with typical network problems. However, major troubles may strike when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call support professionals provide an easy, quick, and affordable solution to augment your local resources and to pass on valuable information to improve your ability to resolve future problems locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may require your company to go without assistance during an emergency. As your business expands, system unavailability and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your IT system stays available.
- Build a Solid Foundation for Smooth Growth
Organizations often start with an IT system created on a modest budget. Without a proper framework, slap-dash repairs can get piled onto a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed environments require careful assessment, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to provide the stable foundation to meet current business demands and ease downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller organizations require guidance and technical training to negotiate an ever more complicated array of product alternatives available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed
solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical consulting with the best needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be tempted to permit minor problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to every client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.