Fast and Affordable Online Support for Jersey City Networks
For businesses in Jersey City or anywhere in the state of New Jersey, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. Unlike many online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast repairs manage to turn into major bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which promote the highest level of efficiency for remote technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your network without violating corporate security.
Progent's proven customer support reporting application keeps extensive histories describing all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of assistance provided to each client by every Progent engineer. This archive of anomalies and repairs is organized as an easily retrievable support knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine optimal solutions quickly.
Remote services offered by Progent to businesses in Jersey City and throughout the state of New Jersey include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support engineers offer computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop support services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and indicates an individual's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges associated with network design, integration, maintenance, compliance, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value since their depth of experience allows them to solve problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of sophisticated remote support tools in order to provide fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's industry-leading family of infrastructure devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help you to recuperate rapidly after a serious penetration. Security support services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; building secure mechanisms for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to address a broad range of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to complete major projects within budget and on time. Progent's special online consulting services include:
How Your Jersey City Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the resources to assemble and manage an internal Call Center but who want quick access to an effective Help Desk with professional phone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center software products to meet the special needs of your business, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network experts gives your computer users in Jersey City or anywhere in the state of New Jersey quick access to a reliable network service group with extensive background providing phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a significant driver of company efficiency, and Progent's goal is to resolve and not merely document technical problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Group offers online advanced consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive and automated. By spotting potential issues before they expand into crashes, automated monitoring can head off stressful and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Jersey City or anywhere in the state of New Jersey, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help whenever your company has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while avoiding the expense and lost time associated with in-person service visits.
Even if your Jersey City organization has a local independent support technician or employs an in-house organization that know how to handle common network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected network crises or especially challenging integration problems.
Details of Progent's Online Computer Services for Jersey City
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Jersey City or anywhere in the state of New Jersey unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Jersey City and is also ideal for networks in geographic regions of New Jersey that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for online service and requires no periodic retainer for services provided during regular working hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, MS Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Software Development
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that fit the specific needs of your company.
- Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require a costly personal service call. Sophisticated online access software and expert technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.