Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is a progressive network support and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, service delivery, network infrastructure, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our shared technical database and collaborative approach to problem resolution has allowed Progent to build up a talented staff and a satisfied international customer base.

If you have experience providing desktop support and reside in the Berkeley area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering computer expertise and network help to small and mid-size companies will give you the chance to operate closely with decision makers and contribute significantly to the success of exciting businesses. Also, Progent's virtual office network provides advanced tools for remote access and wireless connectivity to enable you to implement fast solutions when you take on mission-critical problems.

If you wish to apply for this job, please send your qualifications to job-p016@progent.com. Please include the job number of the opening that you are considering.

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    Position Title

    Desktop Engineer

    Job Number

    P016

    Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    Responsibilities
    • Maintain, diagnose and resolve issues with all versions of Windows-powered workstation and laptop computer systems and others as required.
    • Work with computer end users in helping to find and resolve app and OS problems that disrupt user productivity
    • Install, configure and verify a variety of popular apps on user PCs
    • Operate on-premises to find and remediate both emergency and persistent problems that reduce the reliability, security, performance, accessibility, and general capability of workstations, notebooks, imaging devices and other hardware
    • Install new end-user hardware and perform other installations, upgrades, and swaps of workstations, laptop computers and related hardware
    • Assure the prompt diagnosis and repair of workstations and laptop computers and related hardware
    • Stay up-to-date with an expert knowledge of PC and laptop computing applications and use of connectivity technologies including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years background in workstation administration new program configuration, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer debugging and fault isolation ability, knowledge to install temporary patches to solve computer issues and escalate support services when necessary
    • In-depth experience providing software help to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to enabling continuous productivity
    • Work independently and show distinct characteristics of ownership and drive