Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative computer consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive technical information base and team approach to problem resolution has helped Progent to build up a talented staff and a loyal international client base.

If you have experience giving desktop help and reside in the Berkeley area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on offering IT consulting and network help to small companies will give you the opportunity to work personally with top executives and contribute measurably to the growth of dynamic companies. Also, Progent's virtual office network provides state-of-the-art technology for remote support and mobile connectivity to help you to deliver fast solutions when you take on mission-critical problems.

If you wish to pursue this opening, you should email your qualifications to Please include the job code of the position that you are applying for.

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Position Title

Desktop Support Specialist

Job Code



Work from home, virtual office environment.


Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

  • Support, analyze and resolve issues with all versions of Windows-powered PC and notebook computers and others as required.
  • Work with computer end users in assisting to find and resolve application and OS problems that hinder user productivity
  • Install, integrate and verify a range of applications on user workstations
  • Operate on-site to find and fix both emergency and persistent problems that reduce the stability, protection, performance, connectivity, and overall capability of workstations, notebooks, imaging devices and other end user equipment
  • Install new end-user equipment and help with other installations, upgrades, and exchanges of PCs, laptop computers and associated hardware
  • Assure the prompt analysis and repair of PCs and laptop computers and related hardware
  • Remain up-to-date with advanced knowledge of PC and laptop applications and use of WAN technologies including the Internet


Minimum Professional Background Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and problem isolation skill, knowledge to install temporary patches to solve computer problems and escalate support when necessary
  • Broad background providing software help to small companies for all Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating uninterrupted productivity
  • Work without supervision and display marked quality of ownership and motivation