Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative computer consulting and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our shared technical information base and collaborative style of problem resolution has allowed Progent to retain a strong staff and a loyal worldwide client base.

If you have a background giving Windows desktop help and live in the Berkeley area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's focus on offering computer consulting and network support to small and mid-size companies will be your opportunity to operate closely with decision makers and add significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and wireless communications to help you to deliver fast solutions when you help with business-critical tasks.

If you wish to look further into this opening, you should send your resume to Please include the job code of the opportunity that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Number



    Home-based, virtual office environment.


    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and resolve problems with all releases of Microsoft Windows-based workstation and notebook computer systems and others as required.
    • Work with computer end users in assisting to identify and fix application and operating system problems that disrupt user productivity
    • Deploy, integrate and verify a range of popular apps on user PCs
    • Work on-premises to find and resolve both urgent and persistent problems that impact the reliability, protection, speed, connectivity, and general capability of desktops, notebooks, imaging devices and other hardware
    • Install new end-user equipment and perform other installations, upgrades, and exchanges of desktops, notebooks and associated hardware
    • Assure the timely analysis and remediation of desktops and notebooks and associated equipment
    • Remain current with advanced knowledge of workstation and notebook applications and utilization of connectivity infrastructure including the Internet


    Minimum Work Experience Requirements
    • Three years experience in desktop PC admin new software setup, computer and peripheral integration, trouble analysis and correction)
    • Strong computer debugging and fault isolation ability, knowledge to install temporary patches to resolve network issues and escalate support services when necessary
    • Broad experience providing software help to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated commitment to enabling uninterrupted operations
    • Operate without supervision and display marked characteristics of ownership and motivation