Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative computer consulting and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, network infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support information base and collaborative approach to problem solving has helped Progent to build up a strong staff and a satisfied worldwide client base.

If you have experience delivering desktop support and reside in the Berkeley area, teaming with Progent and working for Progent's customers will expand your skills through cooperation with Progent's staff of mutually supportive, high-productivity engineers. Progent's focus on providing computer consulting and technical support to small and mid-size companies will be your chance to operate personally with top executives and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office network offers advanced technology for remote support and wireless communications to help you to deliver fast solutions when you help with business-critical tasks.

If you wish to pursue this job, you should send your qualifications to job-p016@progent.com. Please include the job number of the opening that interests you.

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Job Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve problems with all releases of Microsoft Windows-based workstation and laptop computer systems and others as required.
  • Work with computer users in helping to find and resolve application and OS problems that impact user productivity
  • Deploy, configure and verify a variety of applications on user workstations
  • Work on-site to diagnose and resolve both urgent and chronic problems that reduce the stability, protection, speed, connectivity, and general capability of workstations, notebooks, imaging devices and other end user equipment
  • Install new end-user hardware and help with other installations, upgrades, and exchanges of PCs, notebooks and associated hardware
  • Assure the prompt diagnosis and remediation of PCs and laptop computers and associated equipment
  • Remain up-to-date with advanced knowledge of desktop and laptop applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in desktop PC admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer troubleshooting and fault isolation skill, talent to install temporary patches to solve computer issues and escalate support when required
  • Broad background delivering software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 apps including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling uninterrupted productivity
  • Work independently and show distinct quality of ownership and motivation