Progent is looking for Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to be one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive support database and team style of problem resolution has allowed Progent to build up a strong staff and a satisfied international customer base.

If you have a background delivering desktop help and reside in the Berkeley area, joining Progent and working for Progent's customers will expand your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing IT consulting and network support to small and mid-size companies will be your opportunity to work personally with top executives and contribute significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and mobile communications to help you to deliver fast solutions when you help with business-critical tasks.

If you want to pursue this position, you should send your resume to job-p016@progent.com. Please specify the job code of the opportunity that interests you.

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Position Title

Desktop Engineer

Job Number

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and resolve issues with all versions of Windows-powered PC and notebook computer systems and others as necessary.
  • Work with computer end users in assisting to find and fix application and operating system issues that disrupt productivity
  • Deploy, integrate and verify a variety of applications on user workstations
  • Work on-premises to find and fix both emergency and chronic problems that affect the reliability, security, performance, accessibility, and overall functionality of desktops, laptops, printers and other hardware
  • Install new end-user hardware and help with other deployments, updates, and exchanges of workstations, notebooks and associated equipment
  • Provide the prompt analysis and remediation of workstations and notebooks and related hardware
  • Remain updated with an expert knowledge of desktop and notebook computing applications and utilization of WAN technologies including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in workstation admin new software configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and fault isolation skill, talent to install short-term patches to resolve network issues and escalate support when required
  • Broad experience delivering software help to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to enabling continuous productivity
  • Work independently and display distinct quality of ownership and drive