Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office environment, and employee compensation have enabled Progent to be among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem solving has allowed Progent to retain a strong staff and a loyal worldwide customer base.

If you have a background delivering desktop help and reside in the Berkeley area, teaming with Progent and supporting Progent's clients will expand your skills through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's focus on offering IT consulting and network help to small and mid-size companies will be your chance to operate closely with decision makers and add measurably to the growth of exciting businesses. In addition, Progent's virtual office network provides advanced technology for remote support and wireless connectivity to enable you to deliver fast solutions when you help with business-critical tasks.

If you wish to apply for this opening, please send your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that interests you.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Main Responsibilities
    • Support, diagnose and resolve issues with all versions of Windows-based workstation and laptop computer systems and others as required.
    • Work directly with computer end users in assisting to find and resolve application and operating system issues that impact productivity
    • Deploy, configure and verify a range of popular apps on user PCs
    • Operate on-premises to diagnose and fix both emergency and chronic issues that reduce the reliability, protection, speed, accessibility, and general capability of workstations, laptops, imaging devices and other hardware
    • Install new end-user equipment and help with other installations, updates, and swaps of PCs, laptop computers and related equipment
    • Provide the prompt diagnosis and repair of desktops and notebooks and associated hardware
    • Stay current with advanced knowledge of PC and notebook computing applications and utilization of WAN infrastructure including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years experience in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation skill, knowledge to install short-term patches to solve network issues and escalate support when necessary
    • Broad background providing software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Proven commitment to facilitating uninterrupted productivity
    • Work without supervision and display marked quality of responsibility and drive