Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee benefits have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support information base and collaborative approach to problem solving has helped Progent to build up a strong staff and a loyal international client base.

If you have a background delivering desktop support and reside in the Berkeley area, teaming with Progent and supporting Progent's customers will expand your skills through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering IT consulting and network support to small and mid-size businesses will be your chance to work closely with decision makers and add measurably to the success of exciting businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and wireless communications to enable you to deliver fast solutions when you help with business-critical problems.

If you want to pursue this opening, please email your qualifications to Be sure to specify the job number of the opportunity that you are applying for.

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The new ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can help your company to manage your existing PIX or ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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Operations Manager IT Consultant
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Small to middle size businesses can now enjoy all the benefits of Operations Manager 2007 and also have quick access to Progentís Microsoft certified network support professionals. With Progent's economically priced network service packages, mid-size organizations can choose a simple co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager 2007 to offer small and midsize business networks enterprise-class reliability, security and productivity.

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Progent offers cost-effective online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN connections and can help you deploy all-cloud or hybrid cloud environments that seamlessly integrate Amazon AWS cloud services. Progent offers occasional consulting to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on schedule and on budget.

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Progent's Cisco-authorized network professionals can show you how to design an affordable, high availability Internet configuration solution that can achieve non-stop Internet connectivity through a broad array of high availability Internet access products and services including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert consultants to help you utilize the latest techniques for fault tolerant Internet connectivity to implement an affordable, fully redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet availability.

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Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and fixing SCOM solutions and can provide organizations of all sizes expert online or onsite consulting services for SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate critical issues detected by System Center 2012 Operations Manager.

Microsoft Support Open Positions in Pinole, Crocket CA

Select a Topic:

Job Title

Desktop Engineer

Job Code


Work Location

Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

  • Maintain, diagnose and resolve problems with all releases of Microsoft Windows-powered PC and laptop systems and others as required.
  • Work directly with computer users in helping to find and fix application and operating system problems that impact productivity
  • Install, integrate and test a variety of software programs on user workstations
  • Operate on-site to diagnose and remediate both emergency and persistent issues that impact the stability, security, performance, accessibility, and overall capability of desktops, notebooks, imaging devices and other end user equipment
  • Install new end-user equipment and help with other installations, updates, and swaps of PCs, notebooks and associated hardware
  • Provide the timely analysis and remediation of workstations and laptop computers and associated hardware
  • Remain up-to-date with an expert knowledge of workstation and laptop applications and use of connectivity infrastructure including the Internet


Minimum Work Experience Requirements
  • Three years experience in workstation administration new program configuration, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation ability, talent to implement short-term patches to solve computer issues and escalate support when required
  • Broad experience providing software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to facilitating continuous productivity
  • Operate independently and show distinct quality of ownership and motivation