Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative computer support and IT outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support database and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience delivering Windows desktop technical support and reside in the Citrus Heights area, joining Progent and working for Progent's clients will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on offering computer consulting and network support to small and mid-size businesses will be your chance to work closely with top executives and add significantly to the growth of exciting businesses. Also, Progent's virtual office network offers state-of-the-art tools for remote support and wireless communications to enable you to implement fast solutions when you help with mission-critical tasks.

If you want to apply for this opening, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the position that interests you.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Work from home, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, workstation, laptop and peripheral setup, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and resolve issues with all releases of Windows-based workstation and laptop computers and others as needed.
    • Work with computer end users in helping to find and resolve app and OS problems that impact user productivity
    • Install, configure and verify a range of applications on user workstations
    • Work on-site to find and fix both emergency and chronic issues that impact the stability, protection, speed, accessibility, and general capability of workstations, notebooks, printers and other hardware
    • Deploy new end-user hardware and perform other deployments, updates, and swaps of PCs, notebooks and associated hardware
    • Provide the prompt analysis and remediation of desktops and laptop computers and associated equipment
    • Remain current with an expert knowledge of desktop and notebook applications and use of WAN infrastructure including the Internet

    Experience/Education

    Minimum Work Background Requirements
    • Three years background in desktop PC admin new software setup, computer and peripheral deployment, trouble analysis and resolution)
    • Strong computer debugging and fault isolation ability, knowledge to implement short-term patches to resolve network problems and escalate support when required
    • In-depth experience providing software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Proven dedication to facilitating continuous operations
    • Work without supervision and show distinct quality of responsibility and drive