Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Joining Progent
Progent is an innovative network support and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative approach to problem solving has helped Progent to retain a talented staff and a satisfied worldwide customer base.
If you have a background giving Windows desktop technical support and live in the Citrus Heights area, joining Progent and supporting Progent's customers will expand your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on providing IT expertise and network help to small and mid-size businesses will give you the opportunity to work closely with decision makers and contribute significantly to the growth of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote access and mobile connectivity to help you to deliver quick solutions when you take on business-critical tasks.
Job Title
Desktop Support Specialist
Job Code
P016
Work Location
Home-based, virtual office infrastructure.
Expertise
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Essential Activities
Main Responsibilities
Support, analyze and resolve problems with all releases of Microsoft Windows-based desktop and laptop computer systems and others as necessary.
Work with computer users in assisting to identify and resolve app and operating system problems that hinder productivity
Install, integrate and test a range of popular apps on user PCs
Work on-site to find and fix both emergency and chronic issues that reduce the stability, protection, performance, accessibility, and general functionality of workstations, notebooks, printers and other end user equipment
Install new end-user equipment and help with other deployments, updates, and swaps of PCs, notebooks and related hardware
Assure the timely analysis and remediation of PCs and laptop computers and related hardware
Remain up-to-date with an expert knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet
Experience
Minimum Professional Experience Requirements
Three years experience in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer debugging and problem isolation skill, knowledge to install temporary patches to solve computer issues and escalate support when necessary
In-depth experience providing software help to small companies for all Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
High-level speaking and written communication skills
Proven commitment to facilitating continuous operations
Work without supervision and display marked quality of ownership and drive
If you wish to look further into this opening, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.
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