Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative computer consulting and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our shared technical information base and collaborative approach to problem resolution has helped Progent to retain a strong staff and a satisfied international client base.

If you have a background delivering desktop support and reside in the Citrus Heights area, joining Progent and working for Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on providing IT expertise and technical help to small companies will give you the opportunity to operate personally with decision makers and add measurably to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and mobile communications to enable you to implement fast solutions when you take on mission-critical problems.

If you want to be considered for this job, please email your qualifications to job-p016@progent.com. Please specify the job number of the position that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Code

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, diagnose and resolve problems with all versions of Microsoft Windows-powered workstation and notebook computers and others as required.
    • Work directly with computer end users in helping to find and resolve app and operating system issues that hinder productivity
    • Install, integrate and test a variety of applications on user workstations
    • Work on-premises to diagnose and remediate both emergency and chronic issues that affect the stability, security, speed, connectivity, and overall functionality of workstations, laptops, printers and other hardware
    • Deploy new end-user hardware and perform other deployments, updates, and swaps of PCs, laptop computers and related equipment
    • Provide the timely diagnosis and repair of desktops and laptop computers and associated equipment
    • Remain current with an expert knowledge of PC and laptop computing applications and utilization of WAN technologies including the Internet

    Experience/Education

    Minimum Work Background Requirements
    • Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer debugging and fault isolation skill, talent to install temporary patches to solve computer problems and escalate support services when necessary
    • Broad experience providing software help to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Proven commitment to facilitating continuous operations
    • Operate independently and show marked characteristics of ownership and drive