Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and collaborative style of problem solving has helped Progent to retain a talented staff and a loyal worldwide client base.

If you have experience providing desktop support and live in the Citrus Heights area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical help to small companies will be your chance to work personally with top executives and add significantly to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides advanced technology for remote access and mobile connectivity to help you to deliver quick solutions when you help with business-critical tasks.

If you want to apply for this opening, you should send your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that interests you.

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    Position Title

    Desktop Support Specialist

    Job Code

    P016

    Location

    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Responsibilities
    • Maintain, analyze and resolve problems with all versions of Windows-powered desktop and notebook computers and others as necessary.
    • Work directly with computer end users in assisting to identify and fix app and OS issues that hinder user productivity
    • Deploy, configure and test a variety of software programs on user workstations
    • Operate on-premises to diagnose and fix both urgent and persistent issues that affect the reliability, protection, performance, accessibility, and overall functionality of workstations, notebooks, imaging devices and other end user equipment
    • Deploy new end-user hardware and perform other installations, updates, and exchanges of workstations, laptop computers and associated equipment
    • Assure the timely diagnosis and remediation of desktops and notebooks and related hardware
    • Remain updated with an expert knowledge of workstation and laptop applications and utilization of WAN technologies including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years experience in workstation admin new software setup, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer troubleshooting and fault isolation ability, talent to install short-term patches to solve network problems and escalate support services when necessary
    • Broad experience providing software help to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to facilitating continuous operations
    • Operate without supervision and show marked quality of ownership and motivation