Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our extensive technical database and collaborative approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background giving desktop help and reside in the Citrus Heights area, joining Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing computer consulting and technical help to small and mid-size businesses will give you the opportunity to operate closely with decision makers and add measurably to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile communications to help you to implement quick solutions when you help with mission-critical problems.

If you want to look further into this position, you should email your qualifications to job-p016@progent.com. Please include the job code of the position that you are applying for.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Expertise

    Primary Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Responsibilities
    • Maintain, analyze and troubleshoot issues with all releases of Windows-based workstation and laptop computer systems and others as necessary.
    • Work directly with computer end users in assisting to find and resolve application and OS issues that impact user productivity
    • Deploy, configure and test a variety of applications on user workstations
    • Work on-premises to find and remediate both urgent and persistent problems that reduce the stability, protection, performance, connectivity, and general capability of desktops, laptops, printers and other end user equipment
    • Deploy new end-user hardware and perform other installations, upgrades, and swaps of desktops, notebooks and related hardware
    • Assure the timely diagnosis and repair of workstations and notebooks and associated equipment
    • Stay current with an expert knowledge of workstation and laptop computing applications and utilization of WAN infrastructure including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years background in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer troubleshooting and fault isolation skill, knowledge to install short-term patches to solve network problems and escalate support when necessary
    • Broad experience providing software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated commitment to facilitating continuous productivity
    • Work without supervision and show marked characteristics of ownership and drive