Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the fastest growing and most respected Microsoft Partners in America. Our extensive support database and team style of problem resolution has allowed Progent to retain a talented staff and a satisfied international client base.

If you have experience providing desktop technical support and reside in the Citrus Heights area, joining Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering computer expertise and network help to small and mid-size businesses will be your opportunity to operate personally with decision makers and add significantly to the success of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art technology for remote support and mobile communications to help you to deliver fast solutions when you help with business-critical tasks.

If you would like to be considered for this opening, please email your qualifications to job-p016@progent.com. Please include the job number of the opportunity that you are asking about.

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Position Title

Desktop Engineer

Job Code

P016

Location

Work from home, virtual office environment.

Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Maintain, analyze and resolve problems with all versions of Microsoft Windows-based PC and notebook systems and others as needed.
  • Work with computer users in assisting to find and resolve application and OS problems that disrupt productivity
  • Deploy, integrate and verify a range of applications on user workstations
  • Work on-site to find and fix both urgent and chronic issues that reduce the stability, protection, speed, connectivity, and overall capability of desktops, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and help with other deployments, updates, and exchanges of desktops, laptop computers and related hardware
  • Assure the timely analysis and remediation of desktops and laptop computers and related hardware
  • Remain updated with an expert knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in workstation administration new software setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install short-term patches to solve network problems and escalate support when required
  • In-depth background delivering software assistance to small companies for all Windows OS, Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to enabling continuous operations
  • Work independently and show distinct characteristics of responsibility and motivation