Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical information base and team style of problem solving has allowed Progent to retain a talented staff and a loyal worldwide client base.

If you have a background delivering Windows desktop support and reside in the Citrus Heights area, teaming with Progent and supporting Progent's customers will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing computer consulting and technical help to small businesses will give you the chance to operate closely with decision makers and add significantly to the growth of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote access and mobile communications to help you to implement quick solutions when you take on business-critical tasks.

If you wish to pursue this job, you should email your resume to job-p016@progent.com. Please include the job code of the position that you are asking about.

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Position Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and troubleshoot problems with all versions of Windows-based workstation and laptop systems and others as needed.
  • Work directly with computer end users in assisting to find and fix app and OS problems that hinder user productivity
  • Install, configure and verify a variety of applications on user PCs
  • Operate on-site to find and fix both urgent and chronic problems that affect the stability, security, speed, accessibility, and overall functionality of workstations, laptops, printers and other hardware
  • Deploy new end-user hardware and help with other installations, upgrades, and swaps of desktops, laptop computers and related hardware
  • Provide the timely diagnosis and repair of desktops and laptop computers and associated hardware
  • Remain current with an expert knowledge of workstation and laptop applications and use of WAN technologies including the Internet

Experience

Minimum Professional Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and correction)
  • Strong computer debugging and fault isolation ability, talent to install temporary patches to solve computer problems and escalate support when necessary
  • In-depth experience delivering software help to small organizations for all Windows OS, Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to enabling continuous operations
  • Work independently and display marked quality of ownership and drive