Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is an innovative computer support and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical database and collaborative approach to problem resolution has helped Progent to retain a strong staff and a satisfied worldwide customer base.
If you have a background providing Windows desktop technical support and live in the Citrus Heights area, teaming with Progent and supporting Progent's customers will expand your skills through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on offering computer expertise and network support to small businesses will give you the chance to operate personally with decision makers and contribute measurably to the growth of dynamic companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and wireless communications to enable you to deliver quick solutions when you take on business-critical problems.
Job Title
Desktop Engineer
Job Number
P016
Location
Home-based, virtual office infrastructure.
Required Expertise
Primary Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Responsibilities
Support, analyze and troubleshoot issues with all versions of Microsoft Windows-based PC and laptop computer systems and others as needed.
Work directly with computer end users in helping to identify and resolve application and operating system issues that hinder productivity
Install, integrate and test a range of popular apps on user workstations
Operate on-premises to diagnose and fix both urgent and persistent issues that impact the reliability, security, performance, connectivity, and overall functionality of desktops, notebooks, imaging devices and other hardware
Install new end-user equipment and help with other deployments, updates, and swaps of PCs, notebooks and related equipment
Assure the prompt diagnosis and remediation of desktops and notebooks and associated equipment
Remain current with an expert knowledge of desktop and notebook applications and use of connectivity technologies including the Internet
Experience
Minimum Professional Background Requirements
Three years experience in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and resolution)
Strong computer debugging and fault isolation skill, talent to implement temporary patches to solve computer issues and escalate support services when required
Broad experience providing software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
Excellent speaking and written communication ability
Proven dedication to facilitating continuous operations
Work without supervision and show distinct quality of responsibility and drive
If you want to look further into this opening, you should send your resume to job-p016@progent.com. Please include the job number of the opportunity that you are considering.
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