Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative network support and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative approach to problem solving has helped Progent to retain a talented staff and a satisfied worldwide customer base.

If you have a background giving Windows desktop technical support and live in the Citrus Heights area, joining Progent and supporting Progent's customers will expand your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on providing IT expertise and network help to small and mid-size businesses will give you the opportunity to work closely with decision makers and contribute significantly to the growth of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote access and mobile connectivity to help you to deliver quick solutions when you take on business-critical tasks.

If you wish to look further into this opening, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.

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    Job Title

    Desktop Support Specialist

    Job Code

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Support, analyze and resolve problems with all releases of Microsoft Windows-based desktop and laptop computer systems and others as necessary.
    • Work with computer users in assisting to identify and resolve app and operating system problems that hinder productivity
    • Install, integrate and test a range of popular apps on user PCs
    • Work on-site to find and fix both emergency and chronic issues that reduce the stability, protection, performance, accessibility, and general functionality of workstations, notebooks, printers and other end user equipment
    • Install new end-user equipment and help with other deployments, updates, and swaps of PCs, notebooks and related hardware
    • Assure the timely analysis and remediation of PCs and laptop computers and related hardware
    • Remain up-to-date with an expert knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet

    Experience

    Minimum Professional Experience Requirements
    • Three years experience in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer debugging and problem isolation skill, knowledge to install temporary patches to solve computer issues and escalate support when necessary
    • In-depth experience providing software help to small companies for all Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Proven commitment to facilitating continuous operations
    • Work without supervision and display marked quality of ownership and drive