Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our extensive support information base and team style of problem solving has allowed Progent to build up a strong staff and a loyal worldwide customer base.

If you have experience providing Windows desktop technical support and live in the Davis area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on providing computer consulting and technical support to small and mid-size companies will be your chance to work personally with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office network provides advanced technology for remote access and mobile connectivity to enable you to implement quick solutions when you take on mission-critical tasks.

If you wish to look further into this job, please send your resume to job-p016@progent.com. Be sure to include the job number of the position that you are applying for.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Home-based, virtual office environment.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, workstation, laptop and peripheral integration, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Responsibilities
    • Support, analyze and resolve issues with all versions of Windows-powered workstation and laptop systems and others as needed.
    • Work with computer users in helping to find and resolve app and OS problems that disrupt productivity
    • Deploy, integrate and verify a range of applications on user workstations
    • Operate on-premises to find and fix both urgent and persistent problems that reduce the stability, protection, performance, connectivity, and general functionality of workstations, laptops, printers and other hardware
    • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, laptop computers and related equipment
    • Assure the timely analysis and repair of desktops and laptop computers and associated hardware
    • Remain up-to-date with an expert knowledge of PC and laptop computing applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years background in workstation administration new software setup, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer debugging and problem isolation ability, talent to install short-term patches to solve computer issues and escalate support services when required
    • Broad background providing software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to facilitating continuous operations
    • Work independently and display marked quality of ownership and drive