Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office environment, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the United States. Our extensive support database and collaborative approach to problem resolution has helped Progent to retain a strong staff and a satisfied international client base.

If you have experience delivering desktop help and live in the Davis area, joining Progent and supporting Progent's customers will expand your technical abilities through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on providing computer consulting and network help to small companies will give you the chance to operate closely with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and wireless connectivity to enable you to deliver fast solutions when you help with mission-critical tasks.

If you would like to apply for this job, you should send your resume to job-p016@progent.com. Please specify the job number of the position that you are asking about.

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    Job Title

    Desktop Support Specialist

    Job Code

    P016

    Location

    Home-based, virtual office infrastructure.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and troubleshoot issues with all releases of Windows-powered desktop and laptop systems and others as necessary.
    • Work with computer end users in helping to identify and fix application and OS problems that hinder user productivity
    • Deploy, integrate and verify a range of applications on user workstations
    • Work on-site to find and remediate both emergency and chronic problems that impact the reliability, protection, performance, accessibility, and overall capability of desktops, laptops, printers and other end user equipment
    • Install new end-user equipment and help with other deployments, upgrades, and swaps of workstations, laptop computers and associated hardware
    • Provide the timely diagnosis and repair of PCs and laptop computers and associated equipment
    • Remain up-to-date with an expert knowledge of workstation and notebook applications and utilization of connectivity technologies including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years background in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and correction)
    • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to resolve network issues and escalate support services when required
    • In-depth background providing software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Proven commitment to facilitating continuous productivity
    • Operate without supervision and display distinct quality of ownership and drive