Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, network environment, and employee benefits have enabled Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive technical information base and team style of problem resolution has allowed Progent to build up a talented staff and a loyal international client base.

If you have experience delivering Windows desktop help and reside in the Davis area, teaming with Progent and working for Progent's clients will expand your technical abilities through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on offering computer consulting and technical support to small and mid-size businesses will be your opportunity to work closely with top executives and contribute measurably to the growth of exciting companies. Also, Progent's virtual office infrastructure offers advanced tools for remote support and wireless connectivity to enable you to implement quick solutions when you help with mission-critical problems.

If you would like to be considered for this opening, you should send your qualifications to job-p016@progent.com. Be sure to include the job code of the opening that interests you.

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    Position Title

    Desktop Engineer

    Job Number

    P016

    Location

    Home-based, virtual office infrastructure.

    Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, PC desktop, laptop and peripheral integration, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Responsibilities
    • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered desktop and laptop computer systems and others as necessary.
    • Work directly with computer users in assisting to identify and fix app and operating system issues that disrupt productivity
    • Install, integrate and test a range of software programs on user PCs
    • Work on-premises to diagnose and resolve both emergency and chronic issues that impact the reliability, security, speed, connectivity, and overall capability of desktops, laptops, imaging devices and other end user equipment
    • Deploy new end-user hardware and perform other installations, upgrades, and swaps of desktops, notebooks and associated hardware
    • Assure the prompt analysis and remediation of desktops and notebooks and associated equipment
    • Stay up-to-date with advanced knowledge of PC and laptop computing applications and use of connectivity technologies including the Internet

    Experience/Education

    Minimum Professional Experience Requirements
    • Three years background in workstation administration new software configuration, computer and peripheral deployment, troubleshooting and correction)
    • Strong computer troubleshooting and problem isolation ability, knowledge to implement short-term patches to resolve network issues and escalate support services when necessary
    • Broad background providing software help to small organizations for all Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven commitment to facilitating uninterrupted operations
    • Work without supervision and display distinct characteristics of ownership and drive