Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our shared support database and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide client base.

If you have experience delivering desktop help and reside in the Davis area, joining Progent and working for Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical support to small and mid-size businesses will give you the opportunity to work closely with decision makers and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and wireless connectivity to enable you to deliver fast solutions when you take on mission-critical problems.

If you wish to pursue this position, you should email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opening that you are applying for.

Return to the main Jobs page.



An index of content::

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  • Network Consultant Windows Server 2016 Hybrid Configuration
    Windows Server 2016 VM Load Balancing Remote Consulting

    Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a DR system built around Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using commodity equipment, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a failover cluster quorum witness.


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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Work from home, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and troubleshoot problems with all releases of Windows-based desktop and laptop systems and others as required.
    • Work directly with computer users in helping to find and resolve application and operating system problems that hinder productivity
    • Install, configure and test a variety of popular apps on user workstations
    • Work on-site to diagnose and resolve both urgent and persistent issues that reduce the reliability, protection, performance, accessibility, and overall functionality of desktops, notebooks, printers and other hardware
    • Install new end-user hardware and help with other installations, upgrades, and exchanges of workstations, laptop computers and associated equipment
    • Assure the timely analysis and repair of desktops and laptop computers and related hardware
    • Remain up-to-date with an expert knowledge of PC and laptop computing applications and utilization of connectivity technologies including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years experience in workstation administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to solve network issues and escalate support when necessary
    • In-depth background delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated commitment to facilitating uninterrupted operations
    • Work without supervision and show distinct characteristics of ownership and motivation