Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Working with Progent
Progent is a progressive network consulting and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, network environment, and employee compensation have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive technical database and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.
If you have a background giving Windows desktop support and live in the Davis area, teaming with Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering IT expertise and technical help to small and mid-size businesses will be your opportunity to operate closely with decision makers and contribute significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and mobile connectivity to enable you to deliver quick solutions when you take on mission-critical tasks.
Work from home, virtual office infrastructure.
Key Areas of Expertise
- Microsoft Exchange-based Outlook email
- Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite access for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, including user maintenance
- Support, diagnose and troubleshoot issues with all releases of Windows-powered workstation and notebook computer systems and others as necessary.
- Work directly with computer end users in assisting to identify and resolve application and OS problems that disrupt user productivity
- Install, integrate and verify a variety of applications on user PCs
- Operate on-premises to diagnose and fix both urgent and chronic problems that affect the reliability, security, performance, accessibility, and overall capability of workstations, notebooks, imaging devices and other end user equipment
- Install new end-user equipment and perform other installations, upgrades, and exchanges of desktops, notebooks and related equipment
- Assure the timely analysis and remediation of PCs and notebooks and related equipment
- Remain updated with advanced knowledge of workstation and laptop computing applications and utilization of WAN technologies including the Internet
Minimum Work Experience Requirements
- Three years background in desktop PC admin new software setup, computer and peripheral integration, trouble analysis and correction)
- Strong computer debugging and problem isolation skill, knowledge to install temporary patches to resolve network issues and escalate support services when required
- Broad background providing software assistance to small companies for all Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
- High-level speaking and written communication skills
- Demonstrated dedication to facilitating uninterrupted operations
- Operate without supervision and display distinct characteristics of responsibility and drive
If you want to apply for this opening, please email your qualifications to firstname.lastname@example.org. Be sure to specify the job code of the opportunity that you are considering.
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