Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our shared technical database and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied international client base.

If you have experience delivering desktop help and live in the Davis area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing IT expertise and technical help to small companies will be your chance to operate personally with top executives and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office network offers advanced technology for remote support and mobile communications to help you to implement fast solutions when you take on mission-critical tasks.

If you wish to pursue this position, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are applying for.

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    Position Title

    Desktop Support Specialist

    Job Code

    P016

    Work Location

    Work from home, virtual office environment.

    Required Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Responsibilities
    • Maintain, analyze and troubleshoot problems with all versions of Windows-based desktop and notebook computer systems and others as needed.
    • Work with computer end users in helping to identify and fix application and operating system issues that hinder productivity
    • Deploy, configure and verify a variety of popular apps on user workstations
    • Operate on-site to find and fix both emergency and persistent problems that affect the reliability, security, performance, accessibility, and overall functionality of desktops, notebooks, printers and other end user equipment
    • Deploy new end-user equipment and help with other installations, upgrades, and exchanges of PCs, notebooks and related equipment
    • Provide the prompt diagnosis and remediation of PCs and laptop computers and related hardware
    • Remain up-to-date with an expert knowledge of desktop and laptop computing applications and use of WAN technologies including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years experience in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer debugging and fault isolation skill, talent to install temporary patches to resolve network issues and escalate support when required
    • Broad background providing software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Proven commitment to enabling uninterrupted operations
    • Operate without supervision and show marked quality of responsibility and motivation