Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our shared support database and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide client base.
If you have experience delivering desktop help and reside in the Davis area, joining Progent and working for Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical support to small and mid-size businesses will give you the opportunity to work closely with decision makers and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and wireless connectivity to enable you to deliver fast solutions when you take on mission-critical problems.
Job Title
Desktop Engineer
Job Code
P016
Work Location
Work from home, virtual office infrastructure.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Primary Activities
Main Responsibilities
Maintain, analyze and troubleshoot problems with all releases of Windows-based desktop and laptop systems and others as required.
Work directly with computer users in helping to find and resolve application and operating system problems that hinder productivity
Install, configure and test a variety of popular apps on user workstations
Work on-site to diagnose and resolve both urgent and persistent issues that reduce the reliability, protection, performance, accessibility, and overall functionality of desktops, notebooks, printers and other hardware
Install new end-user hardware and help with other installations, upgrades, and exchanges of workstations, laptop computers and associated equipment
Assure the timely analysis and repair of desktops and laptop computers and related hardware
Remain up-to-date with an expert knowledge of PC and laptop computing applications and utilization of connectivity technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years experience in workstation administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to solve network issues and escalate support when necessary
In-depth background delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication ability
Demonstrated commitment to facilitating uninterrupted operations
Work without supervision and show distinct characteristics of ownership and motivation
If you wish to pursue this position, you should email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opening that you are applying for.
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