Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our shared technical database and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied international client base.
If you have experience delivering desktop help and live in the Davis area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing IT expertise and technical help to small companies will be your chance to operate personally with top executives and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office network offers advanced technology for remote support and mobile communications to help you to implement fast solutions when you take on mission-critical tasks.
Desktop Support Specialist
Work from home, virtual office environment.
Primary Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Maintain, analyze and troubleshoot problems with all versions of Windows-based desktop and notebook computer systems and others as needed.
Work with computer end users in helping to identify and fix application and operating system issues that hinder productivity
Deploy, configure and verify a variety of popular apps on user workstations
Operate on-site to find and fix both emergency and persistent problems that affect the reliability, security, performance, accessibility, and overall functionality of desktops, notebooks, printers and other end user equipment
Deploy new end-user equipment and help with other installations, upgrades, and exchanges of PCs, notebooks and related equipment
Provide the prompt diagnosis and remediation of PCs and laptop computers and related hardware
Remain up-to-date with an expert knowledge of desktop and laptop computing applications and use of WAN technologies including the Internet
Minimum Work Experience Requirements
Three years experience in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and resolution)
Strong computer debugging and fault isolation skill, talent to install temporary patches to resolve network issues and escalate support when required
Broad background providing software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication skills
Proven commitment to enabling uninterrupted operations
Operate without supervision and show marked quality of responsibility and motivation
If you wish to pursue this position, please email your qualifications to email@example.com. Be sure to specify the job number of the position that you are applying for.
Cisco Nexus series switches are intended to deliver the speed, expandability, resilience, cloud readiness, capacity, data protection and ease of management needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and onsite consulting expertise to assist your IT staff to create an efficient switch topology, set up pilot environments to confirm your switching solution, deploy Nexus switches, define and enforce appropriate policies, run security and compliance evaluations, set up advanced monitoring, fully utilize network resources by means of virtualization, troubleshoot switching and routing issues, maximize system performance, perform capacity planning, and set up the powerful fault-tolerant features incorporated into Nexus family of switches. Progent's consultants can also assist you to migrate efficiently from legacy Nexus models or Catalyst switches to up-to-date Nexus switches.
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Help Desk Consultant Job Central Valley California
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks.
If your business does not require emergency online help but expects to require assistance with your information system in the near future, you can save time and expenses and guarantee that the right expertise will be available when you require it by getting in touch with a Progent sales specialist and registering as a client. For details, call 800-993-9400 or send email to firstname.lastname@example.org.
Microsoft Dynamics GP/Great Plains can help you expand and control your company better by offering easy availability of strategic data and a rapid ROI. Dynamics GP offers major business benefits such as its ability to expand the reach of your company, manage your accounting, automate financial processes, unify procedures across your business, refine inventory control, increase order accuracy, grow sales and shorten turnaround time, and maximize free cash flow. Progent can help you configure and maintain a reliable, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains support professionals to help you derive all the advantages of your Microsoft Dynamics GP business management system.
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DoubleTake/Carbonite Software publishes a selection of tools designed to deliver small and midsize companies a variety of cost-effective alternatives for replicating and recovering vital applications including Microsoft Exchange Server, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progentís disaster recovery planning experts have extensive experience integrating DoubleTake/Carbonite technology into small business information systems to create an advanced level of availability and business continuity readiness at an affordable cost.
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