Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Partners in the United States. Our extensive support information base and team style of problem solving has helped Progent to build up a strong staff and a loyal international client base.

If you have a background giving desktop support and reside in the Davis area, teaming with Progent and supporting Progent's customers will expand your technical abilities through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing IT consulting and technical support to small businesses will be your chance to operate closely with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile communications to enable you to implement quick solutions when you take on mission-critical tasks.

If you wish to look further into this job, you should email your resume to job-p016@progent.com. Be sure to specify the job code of the position that you are asking about.

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Employment for Microsoft MCTS Engineer


Select a Topic:


Job Title

Desktop Support Specialist

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Support, analyze and troubleshoot problems with all versions of Windows-based PC and laptop computers and others as needed.
  • Work with computer end users in helping to identify and resolve app and OS issues that disrupt productivity
  • Deploy, integrate and test a variety of applications on user workstations
  • Work on-site to find and resolve both urgent and persistent problems that reduce the stability, protection, speed, connectivity, and overall capability of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and help with other installations, updates, and swaps of workstations, laptop computers and associated hardware
  • Provide the timely analysis and repair of desktops and laptop computers and associated hardware
  • Remain current with an expert knowledge of workstation and laptop applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install short-term patches to resolve computer issues and escalate support when necessary
  • In-depth background delivering software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating uninterrupted operations
  • Operate independently and show marked quality of ownership and motivation