Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive technical database and team approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background giving Windows desktop support and reside in the Fremont area, teaming with Progent and working for Progent's customers will expand your skills through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's focus on offering computer expertise and technical support to small and mid-size businesses will give you the opportunity to operate closely with decision makers and add significantly to the growth of dynamic businesses. Also, Progent's virtual office network provides state-of-the-art technology for remote support and wireless communications to enable you to deliver quick solutions when you take on business-critical problems.

If you would like to pursue this opening, you should send your qualifications to Be sure to specify the job number of the opportunity that you are considering.

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    Job Title

    Desktop Support Specialist

    Job Code



    Work from home, virtual office environment.


    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    • Support, diagnose and resolve issues with all versions of Microsoft Windows-based desktop and notebook computers and others as necessary.
    • Work with computer end users in assisting to identify and resolve application and operating system problems that hinder productivity
    • Install, integrate and test a variety of software programs on user PCs
    • Work on-site to find and resolve both emergency and chronic problems that reduce the stability, protection, performance, connectivity, and overall capability of desktops, laptops, printers and other end user equipment
    • Install new end-user hardware and perform other deployments, upgrades, and exchanges of desktops, notebooks and related equipment
    • Assure the prompt diagnosis and repair of desktops and laptop computers and related hardware
    • Remain up-to-date with an expert knowledge of PC and laptop computing applications and utilization of connectivity technologies including the Internet


    Minimum Work Background Requirements
    • Three years background in workstation administration new program setup, computer and peripheral deployment, troubleshooting and correction)
    • Strong computer troubleshooting and problem isolation skill, talent to install temporary patches to solve network problems and escalate support when required
    • In-depth experience delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated dedication to enabling uninterrupted productivity
    • Work independently and display distinct quality of ownership and motivation