Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is an innovative computer support and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee benefits have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team approach to problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background delivering Windows desktop help and reside in the Fremont area, teaming with Progent and supporting Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on providing computer consulting and network help to small and mid-size companies will be your chance to operate closely with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless communications to help you to implement fast solutions when you take on business-critical problems.

If you wish to look further into this opening, you should email your resume to Please specify the job number of the opportunity that interests you.

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    Position Title

    Desktop Support Specialist

    Job Number


    Work Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Primary Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    • Maintain, analyze and resolve issues with all releases of Windows-powered workstation and laptop computers and others as needed.
    • Work directly with computer users in helping to find and resolve app and OS issues that impact productivity
    • Deploy, configure and test a variety of applications on user workstations
    • Operate on-site to find and fix both urgent and chronic issues that affect the reliability, protection, performance, connectivity, and general functionality of desktops, notebooks, imaging devices and other end user equipment
    • Deploy new end-user equipment and perform other deployments, upgrades, and swaps of PCs, laptop computers and associated hardware
    • Provide the prompt diagnosis and remediation of desktops and notebooks and related equipment
    • Remain updated with an expert knowledge of desktop and laptop applications and use of WAN technologies including the Internet


    Minimum Professional Experience Requirements
    • Three years experience in workstation administration new program setup, computer and peripheral deployment, trouble analysis and resolution)
    • Strong computer debugging and fault isolation ability, talent to implement temporary patches to resolve network problems and escalate support when necessary
    • Broad background providing software help to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to enabling continuous productivity
    • Work without supervision and show distinct characteristics of ownership and motivation