Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied worldwide client base.

If you have a background delivering Windows desktop technical support and live in the Fremont area, joining Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and technical help to small and mid-size companies will give you the opportunity to operate closely with top executives and add measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers advanced technology for remote support and wireless communications to enable you to deliver fast solutions when you take on mission-critical problems.

If you wish to be considered for this position, you should email your qualifications to job-p016@progent.com. Please specify the job code of the position that interests you.

Return to the main Jobs page.



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Microsoft MCTS Engineer Home Based Jobs


Select a Topic:


Job Title

Desktop Engineer

Job Number

P016

Location

Home-based, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Windows-powered workstation and notebook systems and others as necessary.
  • Work with computer users in helping to find and resolve application and operating system issues that hinder productivity
  • Install, configure and verify a variety of popular apps on user PCs
  • Work on-premises to diagnose and fix both emergency and persistent issues that impact the stability, security, speed, connectivity, and general capability of workstations, laptops, printers and other end user equipment
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of PCs, laptop computers and associated equipment
  • Provide the prompt analysis and remediation of workstations and laptop computers and associated equipment
  • Remain updated with an expert knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve network issues and escalate support when required
  • Broad background delivering software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven dedication to facilitating continuous operations
  • Operate without supervision and show distinct quality of ownership and motivation