Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is an innovative computer support and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, network infrastructure, and employee benefits have allowed Progent to be among the fastest growing and most successful Microsoft Partners in the United States. Our shared technical database and team style of problem solving has allowed Progent to build up a talented staff and a loyal worldwide customer base.
If you have a background providing Windows desktop help and reside in the Fremont area, joining Progent and working for Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on offering computer expertise and technical support to small and mid-size businesses will be your opportunity to work personally with decision makers and contribute significantly to the success of exciting businesses. Also, Progent's virtual office network provides advanced technology for remote access and mobile communications to help you to implement fast solutions when you help with business-critical problems.
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Position Title |
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Desktop Engineer
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Job Code |
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P016
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Location |
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Work from home, virtual office infrastructure.
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Expertise |
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Required Areas of Expertise
- Exchange-based Outlook email
- Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, including user maintenance
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Primary Activities |
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Responsibilities
- Maintain, analyze and troubleshoot issues with all releases of Windows-based PC and notebook computer systems and others as required.
- Work with computer users in helping to find and fix application and OS problems that disrupt user productivity
- Install, integrate and test a range of applications on user workstations
- Operate on-premises to find and fix both urgent and chronic issues that reduce the reliability, security, performance, connectivity, and overall capability of desktops, notebooks, printers and other end user equipment
- Install new end-user equipment and perform other installations, upgrades, and exchanges of desktops, notebooks and associated equipment
- Assure the prompt analysis and repair of workstations and notebooks and associated hardware
- Stay up-to-date with advanced knowledge of workstation and laptop applications and utilization of WAN technologies including the Internet
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Experience/Education |
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Minimum Work Experience Requirements
- Three years experience in workstation admin new software setup, computer and peripheral integration, troubleshooting and correction)
- Strong computer debugging and fault isolation ability, knowledge to implement short-term patches to solve computer issues and escalate support when required
- Broad experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
- Excellent speaking and written communication skills
- Proven commitment to facilitating continuous operations
- Work independently and display distinct quality of responsibility and motivation
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If you want to look further into this position, you should send your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are asking about.
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