Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Joining Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied worldwide client base.
If you have a background delivering Windows desktop technical support and live in the Fremont area, joining Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and technical help to small and mid-size companies will give you the opportunity to operate closely with top executives and add measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers advanced technology for remote support and wireless communications to enable you to deliver fast solutions when you take on mission-critical problems.
Home-based, virtual office infrastructure.
Primary Areas of Expertise
- Microsoft Exchange-based Outlook email
- Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, such as user maintenance
- Maintain, diagnose and troubleshoot problems with all releases of Windows-powered workstation and notebook systems and others as necessary.
- Work with computer users in helping to find and resolve application and operating system issues that hinder productivity
- Install, configure and verify a variety of popular apps on user PCs
- Work on-premises to diagnose and fix both emergency and persistent issues that impact the stability, security, speed, connectivity, and general capability of workstations, laptops, printers and other end user equipment
- Deploy new end-user equipment and perform other installations, updates, and exchanges of PCs, laptop computers and associated equipment
- Provide the prompt analysis and remediation of workstations and laptop computers and associated equipment
- Remain updated with an expert knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet
Minimum Professional Experience Requirements
- Three years background in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and resolution)
- Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve network issues and escalate support when required
- Broad background delivering software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
- High-level speaking and written communication skills
- Proven dedication to facilitating continuous operations
- Operate without supervision and show distinct quality of ownership and motivation
If you wish to be considered for this position, you should email your qualifications to email@example.com. Please specify the job code of the position that interests you.
Return to the main Jobs page.
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Progent's remote access and wireless synchronization specialists can help your business to design and configure secure access solutions for remote desktop PCs, notebooks, and wireless handhelds so they work tightly with your IT network, enabling you to improve the productivity of your off-site workforce.
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Remote Support for Fault Tolerant Branch office Network
Engineer for Fault Tolerant Inter-office Network
Progentís non-stop interoffice connectivity and 24x7 system connection engineers can help small businesses create fault tolerant Interoffice connectivity by means of redundant networks featuring automatic failover. Progentís Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office connections based on zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice connectivity.
Virtual Server Consulting Virtualization Consultancy
Wi-Fi Network Remote Consulting Support and Help for 802.11 Wireless LAN
Data Center Colocation Integration
Colocation Center Migration Professionals
Colocation data centers allow companies to share enterprise-class facilities for housing network equipment that runs mission-critical applications. Progent's Microsoft and Cisco certified IT experts can help your small business with all aspects of your colocation program such as choosing and migrating to a colo site, designing system architecture, specifying required equipment, on-premises and on-line maintenance, setting up offsite system administration, and training your IT staff.
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Consultant for Microsoft Activesync
Wireless Technical Support Services
Progentís consultants provide expertise in a variety of technologies related to mobile connectivity including system architecture, Activesync, wireless protection, mobile e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile software development. Progent's Microsoft certified consultants can save your organization time and expense by using their wireless experience to show you how to select and integrate wireless connectivity solutions that make sense for your company. Progent can also tune your network infrastructure so that mobile PDAs work better.
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