Progent is seeking Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee benefits have enabled Progent to be one of the fastest growing and most successful Microsoft Partners in the United States. Our shared support information base and collaborative approach to problem resolution has helped Progent to build up a strong staff and a loyal international client base.

If you have experience delivering Windows desktop support and reside in the Fremont area, joining Progent and working for Progent's customers will expand your skills through cooperation with Progent's team of collaborative, high-output engineers. Progent's concentration on offering IT consulting and network support to small and mid-size companies will give you the chance to operate closely with decision makers and add significantly to the growth of exciting companies. Also, Progent's virtual office network offers state-of-the-art technology for remote support and mobile connectivity to help you to deliver quick solutions when you take on mission-critical problems.

If you would like to apply for this job, you should send your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that you are applying for.

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Position Title

Desktop Support Specialist

Job Number

P016

Location

Home-based, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, analyze and resolve issues with all releases of Microsoft Windows-based workstation and notebook systems and others as required.
  • Work with computer users in assisting to identify and resolve application and OS problems that impact productivity
  • Deploy, integrate and verify a range of applications on user workstations
  • Work on-site to find and fix both urgent and chronic issues that reduce the reliability, protection, performance, connectivity, and general functionality of desktops, notebooks, printers and other hardware
  • Install new end-user equipment and perform other deployments, upgrades, and swaps of desktops, notebooks and related hardware
  • Assure the timely diagnosis and remediation of workstations and laptop computers and associated equipment
  • Remain up-to-date with an expert knowledge of PC and notebook computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to solve network problems and escalate support when required
  • In-depth background providing software assistance to small companies for all Windows OS, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted productivity
  • Operate without supervision and show marked characteristics of ownership and motivation