Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Working with Progent
Progent is an innovative computer support and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee benefits have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team approach to problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.
If you have a background delivering Windows desktop help and reside in the Fremont area, teaming with Progent and supporting Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on providing computer consulting and network help to small and mid-size companies will be your chance to operate closely with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless communications to help you to implement fast solutions when you take on business-critical problems.
Position Title
Desktop Support Specialist
Job Number
P016
Work Location
Work from home, virtual office infrastructure.
Required Expertise
Primary Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Responsibilities
Maintain, analyze and resolve issues with all releases of Windows-powered workstation and laptop computers and others as needed.
Work directly with computer users in helping to find and resolve app and OS issues that impact productivity
Deploy, configure and test a variety of applications on user workstations
Operate on-site to find and fix both urgent and chronic issues that affect the reliability, protection, performance, connectivity, and general functionality of desktops, notebooks, imaging devices and other end user equipment
Deploy new end-user equipment and perform other deployments, upgrades, and swaps of PCs, laptop computers and associated hardware
Provide the prompt diagnosis and remediation of desktops and notebooks and related equipment
Remain updated with an expert knowledge of desktop and laptop applications and use of WAN technologies including the Internet
Experience
Minimum Professional Experience Requirements
Three years experience in workstation administration new program setup, computer and peripheral deployment, trouble analysis and resolution)
Strong computer debugging and fault isolation ability, talent to implement temporary patches to resolve network problems and escalate support when necessary
Broad background providing software help to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
High-level speaking and written communication ability
Proven dedication to enabling continuous productivity
Work without supervision and show distinct characteristics of ownership and motivation
If you wish to look further into this opening, you should email your resume to job-p016@progent.com. Please specify the job number of the opportunity that interests you.
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each client. The discipline of documenting and organizing support records allows more effective service and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Progent offers consulting for security testing products including Microsoft Baseline Security Analyzer for running a set of automatic network testing scans to identify possible security gaps. Progent has broad experience with network analysis tools and can help you to understand testing reports and respond appropriately. Progent can help you design security into your company processes, configure scanning tools, plan and deploy a protected network architecture, and suggest procedures to optimize the safety of your network. Progent's security consultants are able to show you how to set up a firewall, implement safe remote access to email and business applications, and integrate VPN. Progent's qualified security engineers can also test the security of web software and can conduct extensive security evaluations of enterprise-wide security to validate your company's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.
Microsoft Dynamics GP 2010 financial software is a full-featured business management platform that integrates information and operations throughout your business, communicates seamlessly with other solutions, and connects workers, clients and suppliers unrestricted by time or place. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can help you set up and maintain a robust, protected computer and communications environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
Progent’s IT outsourcing support offerings for small businesses include designing Windows XP, .NET, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and in-person repair, fixing chronic IT issues, and producing a comprehensive security strategy. Progent can show you how to enhance network reliability and performance via zero-downtime configuration, resilient network topology, and proactive network monitoring. Progent also provides project management assistance for major upgrades and can assist with requirements assessment, product inventory, BOM production, sourcing qualification, purchasing logistics, and full documentation. Progent’s IT outsourcing help also includes education for office productivity software such as Microsoft Office XP.
Progent can provide cost-effective remote and on-premises support to assist companies of any size to migrate all or part of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable the use of Google's state-of-the-art machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.
Progent is a leading innovator in cost-effectively delivering enterprise-class network help to small businesses. Progent's achievement in handling the IT service needs of the chronically underserved small company sector is the combined result of major technical and process innovations that have removed much of the conventional expenses out of administering IT support, added unmatched professional skill into the support mechanism, and dramatically accelerated the solution process.
Progent's Cisco-certified Wi-Fi integration consultants can assist you to deploy, manage, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-powered units intended as entry-level wireless APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer online or on-premises configuration and troubleshooting services to help you to design, implement, update, optimize, manage and troubleshoot Cisco Small Business wireless AP environments of any size or architecture.
Progent's Cisco-certified Wi-Fi integration consultants can assist you to deploy, manage, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Urgent Microsoft MCTS Engineer Remote Support Job Fremont
Progent can provide the expertise of BlackBerry-certified engineers who can assist small companies to plan, administer, and repair BlackBerry technology affordably and effectively, eliminating the need for an in-house BlackBerry expert and reducing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, in conjunction with Progent's proven remote service delivery model, offers small and mid-size companies an efficient option for incorporating BlackBerry technology productively into their information network.
The Progent Test and Training Lab located at the QTS Internet Data Center is available for testing mission-critical applications, developing efficient migration methodologies, assessing and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients who lack sufficient in-house resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.
Progent's management team consists of industry veterans with years of experience providing computer consulting services, troubleshooting, and long-term IT planning to businesses ranging from startups to global enterprises. Great support calls for great personnel, and Progent is proud to have put together a management team that can provide customers with the best service value in the industry.
Progent's CCIE-certified network infrastructure experts have extensive experience assisting Internet Service Providers to architect, implement, manage, tune, and debug high-availability, scalable network solutions suitable for public networks.
If you have a company network with 10 to 50 network clients, Progent's network outsourcing services save your company from dependence on an individual independent consultant while giving you cost-effective and reliable access to high-quality technical expertise. By delivering network consulting service when you need it, offering specialized knowledge for critical technologies, offering unique support such as 24x7 server monitoring, and charging only for services you receive, Progent offers you an economical way for optimizing the productivity and profitability of your small office network. Progent is the intelligent way for small organizations to create and maintain a robust and secure IT network and to have quick access to the skilled consulting typically available only to enterprises who can support a sizeable in-house IT group.
Progent's Citrix-authorized consultants can help you to evaluate the strategic advantages of XenServer as well as additional Citrix platforms, and can assist your IT organization to design, validate, execute, troubleshoot, and support a XenServer installation. Progent can also assess your current XenServer deployment and help you to enhance resource utilization, performance, protection, availability, and disaster recovery.
Progent's Office and Office 365 consultants can assist companies of any size to incorporate Microsoft Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless solution that offers fast ROI and promotes improved business outcomes. Progent can help you to interface Microsoft Office or Office 365 applications with each other and with other core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also help you to fix compatibility problems between various releases of Office desktop and offers customized online instruction to individual users and groups.
Progent's Microsoft Certified engineers offer world-class support for major deployments of Microsoft Exchange Server. Progent's consultants can show you how to plan multi-location Exchange Server rollouts or upgrades and can provide onsite personnel to assist large companies with deployments of Microsoft Exchange in the or any region served by Progent's consultants.
Progent offers three essential types of Contact Center support including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals offers your clients instant access to a reliable support group with extensive experience delivering phone support and online repair for networks powered by Microsoft products. Progent's concentration is on giving the support Help Desk a respected image as a key contributor to company performance. Progent's goal is to fix and not simply report problems.
Progent's Microsoft Exchange Server Hosting and Management Services offer a world-class data center with backed-up electrical and environmental control systems, round-the-clock site security and operations center, plus failover connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtualized machines for fault tolerance, easy scalability, and fast recovery. Progent's services feature complete incorporation with your business network, access to mobile computing devices, continual monitoring of efficiency and security, spam and virus protection, security update and service pack control, Helpdesk services, per-day backup, and full messaging management services.
Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances installed on multiple sites with thousands of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent offers the skills of seasoned wireless professionals who can assist you to determine the value of Ubiquiti’s UniFi products for your environment and assist you to plan, install, manage, and troubleshoot your UniFi solution.
Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important new features plus a revamped structure. These enhancements favorably impact key facets of IT like ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the potential business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment plan, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
Server proliferation wreaks havoc on network budgets and administrative resources. Server consolidation via a virtual architecture offers lower total cost of ownership of servers and faster return on investment, more efficient utilization of servers, simplified operations, enhanced network availability, and easier manageability. Typical usage scenarios for virtual servers include resource consolidation, economical platforms for line-of-business legacy applications based on obsolete operating systems, and inexpensive isolation of program development or pilot testing systems from on-line systems.
Progent provides support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
Microsoft SQL Server 2005 offers indispensable, standardized tools to IT professionals and information workers, reducing the difficulty of creating, deploying, administering, and using enterprise information and analytical applications in environments ranging from handheld devices to corporate data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in planning and building data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent provides Windows 2003 Cluster Server expertise to help your company deploy high availability server clusters that can provide 24x7 uptime. Clustered Windows servers for non-stop systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. By showing you how too create high availability server clustering environments powered by Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows professionals ensure that your fault-tolerant clustered servers are set up to optimize the strategic advantage of your computer system.
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This allows you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on schedule and within budget.
Progent can help you to plan a migration to Microsoft Teams from Skype for Business Online and configure, manage, and debug a cloud or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Progent provides clients the services of engineers who have earned some of the IT industry's most prestigious credentials. Progent believes that clients deserve to know that their computer support consultants have accredited testing plus broad real-world backgrounds so that Progent's customers can engage Progent's service with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly better vendor help than is offered to uncertified service providers, enabling Progent to offer clients a higher class of IT support. In addition, recognized certifications such as CISM or CISSP for IT security can aid corporate customers to demonstrate compliance with regulatory requirements by engaging the services of accredited IT professionals.
Progent can provide the expertise of a veteran consultant with years of hands-on experience installing, maintaining, and upgrading immersive telepresence platforms from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your internal network management group, your ISP, and your telepresence platform supplier to assist your organization maximize the strategic value of your video conferencing solution.
MCSA MCDBA MCIPT Consultant From Home Job Fremont, CA
Progent’s colocation center support services are intended for companies with equipment housed at Internet Data Centers or data center colocation hosting sites and requiring on-demand on-premises service at the colo facility as well as off-site support from Microsoft and Cisco Premier professionals. Progent offers a full range of Internet Data Centers and IDC and colocation consulting services such as network architecture analysis, Windows and UNIX server installation and support, troubleshooting for server and communications networking, development and installation of zero-downtime systems, architecting and implementing layered security defenses, firewall integration and support, configuring load balancing solutions, and planning high-availability server clustering configurations.
Altaro VM Backup provides small and mid-size organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Azure Block Blob storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level restore options for individual files and emails, extensive support for Windows Server CSV and vCenter for handling large-scale environments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to help you to plan, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.
Progent can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest Wi-Fi controller technology.
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for intelligently connecting people, teams and data. Microsoft SharePoint offers a common spot for your workers or customers to access, organize, distribute and interact with useful information, files, and applications and to communicate with other people. Microsoft SharePoint enables faster and more intelligent decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the data they’ve developed in a way that makes data convenient to find, download and apply. Progent's certified SharePoint experts can assist you to maintain your existing SharePoint ecosystem or migrate to the current release of SharePoint.
