Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied worldwide client base.

If you have a background delivering Windows desktop technical support and live in the Fremont area, joining Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and technical help to small and mid-size companies will give you the opportunity to operate closely with top executives and add measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers advanced technology for remote support and wireless communications to enable you to deliver fast solutions when you take on mission-critical problems.

If you wish to be considered for this position, you should email your qualifications to job-p016@progent.com. Please specify the job code of the position that interests you.

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Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size organization's servers in a solution that delivers the highest level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting services are built upon proven virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital investments, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor flexibility.

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Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to plan and deploy a disaster recovery system built around Microsoft's cloud-tested Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using commodity equipment, VM Load Balancing for improving the performance and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.

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Progent’s non-stop inter-site connectivity and 24x7 system infrastructure professionals can help small organizations create zero-downtime Interoffice connectivity by means of redundant networks featuring automatic failover. Progent’s Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office connections based on fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice connectivity.

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System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

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Progent's Microsoft and Cisco premier network consultants can provide expert help with a wide array of technologies and can deliver that assistance online anywhere in the U.S. or in person in select cities across the United States and anywhere in . Progent offers remote support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that incorporate a mix of Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex network problems, as well as the the support of CISSP and CISM-qualified security engineers to assist with high-level security planning and troubleshooting. Progent has provided remote network support to businesses in all 50 states in the U.S.

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Progent's Sun Solaris platform consulting experts offer small and mid-size companies and software developers assistance with managing and maintaining Sun Solaris environments that run with Microsoft-powered technology. Progent can give your business contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and robust cross-platform network and communications infrastructure that supports Solaris and Microsoft coexistence by combining MS Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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Progent's ProSight Email Guard uses the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

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Career Opportunities in Fremont, CA


Select a Topic:


Job Title
Desktop Engineer

Job Number
P016

Location
Home-based, virtual office infrastructure.

Required Expertise
Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities
Main Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Windows-powered workstation and notebook systems and others as necessary.
  • Work with computer users in helping to find and resolve application and operating system issues that hinder productivity
  • Install, configure and verify a variety of popular apps on user PCs
  • Work on-premises to diagnose and fix both emergency and persistent issues that impact the stability, security, speed, connectivity, and general capability of workstations, laptops, printers and other end user equipment
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of PCs, laptop computers and associated equipment
  • Provide the prompt analysis and remediation of workstations and laptop computers and associated equipment
  • Remain updated with an expert knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet

Experience/Education
Minimum Professional Experience Requirements
  • Three years background in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve network issues and escalate support when required
  • Broad background delivering software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven dedication to facilitating continuous operations
  • Operate without supervision and show distinct quality of ownership and motivation