Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive computer support and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, network environment, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support information base and collaborative style of problem solving has allowed Progent to retain a talented staff and a loyal worldwide client base.

If you have experience providing desktop help and live in the Fremont area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering IT expertise and technical support to small companies will give you the opportunity to work closely with decision makers and add measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced technology for remote access and wireless connectivity to enable you to implement quick solutions when you take on mission-critical problems.

If you wish to look further into this opening, you should email your resume to job-p016@progent.com. Be sure to include the job number of the opportunity that you are considering.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Required Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, analyze and resolve issues with all releases of Microsoft Windows-powered PC and laptop computer systems and others as required.
    • Work with computer end users in helping to find and fix app and operating system issues that impact user productivity
    • Deploy, integrate and test a range of popular apps on user PCs
    • Work on-premises to diagnose and fix both emergency and chronic problems that affect the reliability, protection, speed, accessibility, and overall functionality of desktops, notebooks, printers and other hardware
    • Deploy new end-user hardware and perform other installations, updates, and swaps of workstations, laptop computers and related hardware
    • Assure the timely analysis and remediation of workstations and notebooks and related hardware
    • Stay current with an expert knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years experience in workstation admin new software configuration, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer troubleshooting and fault isolation skill, knowledge to install short-term patches to solve network problems and escalate support services when required
    • Broad experience providing software help to small companies for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Proven dedication to facilitating continuous operations
    • Operate without supervision and show distinct quality of ownership and drive