Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Joining Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our shared technical database and team style of problem solving has helped Progent to build up a strong staff and a satisfied worldwide client base.
If you have a background delivering desktop technical support and live in the Hayward area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing computer consulting and network help to small and mid-size companies will give you the chance to work closely with top executives and add measurably to the growth of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art technology for remote access and mobile connectivity to enable you to implement quick solutions when you take on business-critical tasks.
Position Title
Desktop Engineer
Job Number
P016
Work Location
Home-based, virtual office infrastructure.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, workstation, laptop and peripheral setup, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Essential Activities
Main Responsibilities
Maintain, diagnose and resolve issues with all versions of Microsoft Windows-powered PC and laptop computers and others as necessary.
Work with computer users in assisting to find and fix app and operating system issues that hinder productivity
Install, configure and test a range of software programs on user workstations
Operate on-premises to diagnose and remediate both urgent and chronic issues that impact the stability, protection, speed, connectivity, and general capability of desktops, laptops, printers and other hardware
Deploy new end-user hardware and help with other installations, upgrades, and exchanges of PCs, notebooks and associated equipment
Provide the prompt diagnosis and remediation of desktops and laptop computers and related hardware
Stay current with an expert knowledge of desktop and laptop computing applications and utilization of connectivity infrastructure including the Internet
Experience
Minimum Professional Experience Requirements
Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and mitigation)
Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to solve network issues and escalate support when necessary
In-depth experience delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Proven commitment to facilitating continuous productivity
Operate without supervision and display distinct quality of responsibility and motivation
If you would like to pursue this job, please send your resume to job-p016@progent.com. Be sure to specify the job code of the position that interests you.
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