Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Benefits of Joining Progent
Progent is a progressive computer support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem resolution has helped Progent to build up a talented staff and a satisfied worldwide customer base.
If you have experience delivering desktop support and live in the Hayward area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on offering computer consulting and network support to small businesses will give you the opportunity to work personally with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to enable you to deliver quick solutions when you help with business-critical tasks.
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Job Title |
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Desktop Support Specialist
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Job Number |
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P016
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Work Location |
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Work from home, virtual office infrastructure.
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Required Expertise |
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Required Areas of Expertise
- Microsoft Exchange-based Outlook email client
- Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, such as user maintenance
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Essential Activities |
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Main Responsibilities
- Support, analyze and resolve issues with all versions of Microsoft Windows-powered desktop and laptop computer systems and others as necessary.
- Work with computer end users in helping to identify and resolve application and OS problems that impact productivity
- Install, configure and verify a variety of applications on user PCs
- Work on-site to find and remediate both urgent and chronic problems that impact the reliability, protection, speed, accessibility, and overall functionality of workstations, notebooks, printers and other end user equipment
- Install new end-user hardware and perform other deployments, upgrades, and swaps of workstations, notebooks and associated hardware
- Assure the timely analysis and repair of PCs and notebooks and associated equipment
- Stay up-to-date with advanced knowledge of PC and laptop computing applications and utilization of connectivity infrastructure including the Internet
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Experience |
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Minimum Professional Experience Requirements
- Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and correction)
- Strong computer debugging and fault isolation ability, talent to implement short-term patches to resolve network issues and escalate support when necessary
- Broad background delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
- High-level speaking and written communication ability
- Demonstrated dedication to enabling continuous operations
- Work independently and display marked characteristics of ownership and drive
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If you want to be considered for this position, you should send your resume to job-p016@progent.com. Please include the job number of the opening that you are applying for.
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Progent’s colocation center support services are intended for businesses with equipment housed at IDCs or data center colocation hosting sites and in need of on-demand in-person help at the colo site plus remote help from Microsoft and Cisco Premier experts. Progent provides a full array of data center and IDC and colo support services such as network architecture evaluation, Windows and Linux server integration and support, troubleshooting for server and communications networking, development and installation of high availability systems, defining and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and creating fault tolerant server cluster configurations.
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CCIE Certified IT Consulting for Meraki MR34 Access Point
Meraki Dashboard Integration Services
Progent's Cisco Meraki wireless access point experts offer online and on-premises support services to assist businesses of any size to plan, install, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products such as switches, routers and ASA firewalls to create a seamless ecosystem that delivers the same access, responsiveness, security, ease of management and uptime for wired and Wi-Fi users irrespective of their location or device.
Santa Rosa IT Consultant Northern California Integration Consultant for Sonoma County Northern California
Security Forensics Services Birmingham Birmingham, Jefferson County Security Security Tech Services
Small-Medium Business Network Consulting Service
Midsized Office Small Office Network Consultants
Progent offers technical support for mid-size businesses who have 100 to 250 system clients. The medium size business or office has traditionally been an overlooked part of the market for IT consulting services. The cost structures and service delivery practices of major outside support firms make them too costly for the typical mid-size business or small medium business (SMB), which usually has a modest information technology budget with which to support an IT system whose complexity and sophistication are often comparable to the information systems of far bigger companies. Progent's service delivery model, which takes great advantage of online support, virtual office technology and 24x7 server monitoring, significantly reduces the IT support expenses of a small-medium business while offering the small organization with enterprise-level service from professional, IT experts knowledgeable in a wide range of small business network solutions. If your medium size company or small business is looking for the quality of network help needed for a mid-size office without budgeting enterprise costs, call Progent.
Security Inventory Engineers Consultants
Server Support for Microsoft Exchange Server 2007 Chicagoland Best Exchange 2007 Technical Support Outsource Joliet, Illinois
Network Consultants for ProSight Server and Desktop RMM
ProSight Patch Management Technical Support
ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that power your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your business.
SharePoint Server 2007 Remote Support Services Plano - Addison SharePoint Server 2007 Consulting Services in Plano, Collin County
Private Cloud Hosting Services Professionals
Small Business Private Clouds Professionals
Progent's Private Cloud Hosting service provides complete hosting of a small organization's production servers in an environment that gives the highest level of dependability and expandability and is also simple to migrate to any data center. Progent's Private Cloud Hosting options are based upon proven virtualization technologies that enable small businesses with multi- platform environments to economize significantly on the expense of capital investments, system maintenance, and IT administration while achieving world-class reliability and an unmatched degree of vendor flexibility.
Small Business Computer Consultant Implementation for Columbus, OH
Small Business Computer Consultant Network Consulting Firms for Anchorage, Alaska
Small Business IT Support for Microsoft SQL Server in Lubbock, TX Small Business Network Consultant for SQL Server 2012 South Plains Lubbock
Small Business Network Small Business Network Consulting Company in Abilene, TX Network Security Consultants for Emergency Phone Support Jones County Texas
Small Office Network Consultant in Anaheim California BlackBerry BES Computer Network Consultant Anaheim Fullerton Buena Park
Network Management Outsourcing for Small Businesses Engineers
Small Business Managed Services Consult
Progent's ProSight portfolio of managed IT services are geared to provide businesses who maintain small internal network administration and support staffs with affordable help from world-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed services include flat-rate IT management costs, automation of common administrative tasks, ongoing adoption of new information technology, smooth transition from older technology to modern solutions, close fit between information technology with strategic objectives, access to seasoned network experts, and freeing up management to concentrate on business issues rather than fast-evolving information technology.
Software Outsourcing Consultant for Cisco Cisco On-site Technical Support
Solaris with Windows Consulting Services Windows, UNIX, Solaris Support Services
Specialists Kern County California Network Engineer in Bakersfield California
Subcontractor for Microsoft MCDBA Remote Support Computer Remote Engineer Telecommuting Job Fresno County
Support Outsourcing for SharePoint Server 2007 SharePoint Information Technology Consulting
Support and Integration for MS Dynamics NAV Microsoft NAV Role Centers IT Consultant
Technical Consulting South Plains Lubbock Lubbock, TX BlackBerry Redirector IT Specialist
Technical Support Services for Debian Linux, Solaris, UNIX Suse Linux, Sun Solaris, UNIX Information Technology Consulting in Dallas DFW
Troubleshooting for Data Center Colo
On-site Support for Data Center Colo
Progent’s data center support services are intended for businesses with hardware housed at Internet Data Centers or data center colocation hosting sites and in need of timely on-site assistance at the colocation site plus off-site help from Microsoft and Cisco Certified experts. Progent offers a full range of data center and data center and collocation support services such as network architecture evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications networking, design and installation of zero-downtime configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing environments, and planning fault tolerant server and storage cluster systems.
Technology Consultancy Firm for Exchange Boise Eagle Exchange Server 2007 Network Support Group Boise Idaho
Windows PC Simulation on Mac Setup and Support
Windows Virtual Desktop for Apple Mac Support Services
For businesses that have a mix of Apple Mac and Windows desktops, there are two basic solutions for using Windows-only applications on a Mac: remote access to an actual Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach an Apple Mac to a remote Windows-based computer to use Microsoft Windows programs and access network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on a Mac computer so you can use Windows applications directly. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these products for running Windows software on your Apple Macs and can in addition help your organization to evaluate and configure third-party products for Microsoft Windows PC simulation.
Technology Providers for Emergency Phone Support Los Angeles County California IT Outsourcing Network Consultants Burbank
UNIX IT Consultants Maine Sun Solaris Specialist
Part-Time CIO Network Consulting
Part-Time CIO Network Consulting
Progent can provide small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to improve business processes so they match more closely with your business goals. Your company can create and implement a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer.
Ubuntu Linux, Sun Solaris, UNIX Support and Setup Columbus Ohio Port Columbus International Airport CMH Urgent Redhat Linux, Solaris, UNIX Technical Support
Union City, CA Job Opportunities for Microsoft MCP Consultant Computer Consultancy
Washington DC Redhat Consulting Sun Solaris Integration Services in District of Columbia
Windows 2008 Server Configure in District of Columbia Windows Server 2016 On-site IT Support in Washington DC
Redundant Branch office Connectivity Services
Fault Tolerant Interoffice Connectivity Integration Services
Progent’s high availability interoffice connectivity and fault tolerant network infrastructure consultants can help small organizations create fault tolerant Interoffice connectivity by means of redundant networks with transparent failover. Progent’s CCIE engineers can design and implement fault tolerant Inter-office connections based on zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers economical 24x7 interoffice networking.
Windows 8.1 Training Professionals Windows 8.1 DirectAccess Professionals
Windows Server 2012 Computer Network Consultant Tampa St Petersburg Clearwater Network Support Service for Windows in Tampa Bay
Windows Server 2012 R2 Information Technology Consultants Cuyahoga County Ohio Support Organizations
Windows Small Business IT Outsourcing Companies Service for Windows Server 2016
Wisconsin Computer Network Support Company Milwaukee Wisconsin System Recovery
Contract Programmer for Data warehouse
Web Programming Firms
If you want to update your production web site, create internal websites for purposes such as human resources or employee training, establish a powerful web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's experts can also show you how to design and maintain a safe, robust server and communications network, including remote and wireless access, to support your web solutions.
domain expiration management Professionals domain management Consult
information Systems Audit for Firewall Cybersecurity Group for CISSP
macOS Server Installation OS X Online Consult
ProSight Small Business Private Clouds Professionals
Engineer for Private Cloud Solutions
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's servers in an environment that gives the highest level of availability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization architectures that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network administration while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.
