Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive support information base and team style of problem solving has helped Progent to build up a strong staff and a satisfied international client base.
If you have a background providing desktop support and live in the Hayward area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering computer consulting and network support to small and mid-size companies will be your chance to work closely with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office network provides advanced technology for remote support and wireless communications to enable you to deliver quick solutions when you help with business-critical tasks.
Work from home, virtual office environment.
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-based desktop and laptop computer systems and others as necessary.
Work with computer end users in helping to identify and fix app and operating system issues that disrupt user productivity
Install, configure and verify a variety of popular apps on user PCs
Operate on-site to find and resolve both emergency and chronic problems that impact the reliability, security, performance, connectivity, and general capability of desktops, notebooks, imaging devices and other end user equipment
Deploy new end-user equipment and help with other installations, upgrades, and swaps of desktops, notebooks and associated equipment
Provide the timely analysis and remediation of workstations and notebooks and related equipment
Remain up-to-date with an expert knowledge of desktop and notebook applications and utilization of connectivity technologies including the Internet
Minimum Professional Background Requirements
Three years background in desktop PC administration new software configuration, computer and peripheral deployment, trouble analysis and correction)
Strong computer troubleshooting and fault isolation skill, talent to implement temporary patches to resolve network problems and escalate support when required
In-depth background providing software assistance to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication ability
Proven dedication to facilitating uninterrupted productivity
Operate independently and show marked characteristics of responsibility and drive
If you would like to be considered for this job, please send your qualifications to email@example.com. Be sure to include the job number of the opening that you are asking about.
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Progent delivered a wireless networking environment that allowed a school to increase efficiency and eliminate the recurring costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote locations as far as 2.5 miles apart and can reach even greater distances. This wireless alternative offered better bandwidth and dependability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it offered immunity to outside interference.
For enterprises with branches in or any area served by Progent's engineers, Progent's Microsoft-Certified IT support professionals and authorized Cisco network specialists can provide a variety of IT consulting services such as project planning, SOX compliance, site moves, corporate security, system architecture, on-site or remote branch office support, and technical support for data center hosting facilities. A Progent IT consultant can help you plan a multi-site information system that makes smart use of colocation facilities and Internet data centers. Progentís Microsoft Premier consultants can help large enterprises design, integrate and maintain massive rollouts of the latest releases of Microsoft technology such as Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco technology for connectivity solutions that incorporate basic, high-speed, integrated, and remote networking.
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Microsoft Certified Consulting Remote Support Job Hayward, CA
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The discipline of documenting and archiving support activity results in more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.