Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Joining Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our shared technical database and team style of problem solving has helped Progent to build up a strong staff and a satisfied worldwide client base.
If you have a background delivering desktop technical support and live in the Hayward area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing computer consulting and network help to small and mid-size companies will give you the chance to work closely with top executives and add measurably to the growth of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art technology for remote access and mobile connectivity to enable you to implement quick solutions when you take on business-critical tasks.
Home-based, virtual office infrastructure.
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, workstation, laptop and peripheral setup, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Maintain, diagnose and resolve issues with all versions of Microsoft Windows-powered PC and laptop computers and others as necessary.
Work with computer users in assisting to find and fix app and operating system issues that hinder productivity
Install, configure and test a range of software programs on user workstations
Operate on-premises to diagnose and remediate both urgent and chronic issues that impact the stability, protection, speed, connectivity, and general capability of desktops, laptops, printers and other hardware
Deploy new end-user hardware and help with other installations, upgrades, and exchanges of PCs, notebooks and associated equipment
Provide the prompt diagnosis and remediation of desktops and laptop computers and related hardware
Stay current with an expert knowledge of desktop and laptop computing applications and utilization of connectivity infrastructure including the Internet
Minimum Professional Experience Requirements
Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and mitigation)
Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to solve network issues and escalate support when necessary
In-depth experience delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Proven commitment to facilitating continuous productivity
Operate without supervision and display distinct quality of responsibility and motivation
If you would like to pursue this job, please send your resume to email@example.com. Be sure to specify the job code of the position that interests you.
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with replication to deliver rapid, zero RPO disaster recovery between sites that are up to 185 miles (300km) apart. Progent's roster of veteran network experts can help your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your MetroCluster DR system to show compliance with industry standards and government requirements.
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Microsoft Windows SUS enables network managers to deploy and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, network support personnel can completely and easily manage the installation of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial configuration of Microsoft SUS such as planning the Microsoft Software Update Services deployment, configuring user's computers, defining the Group Policy settings, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
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ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data.
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Progent is among the most expert information technology consulting firms for creating email and messaging systems based on Exchange 2000. Progent specializes in helping small businesses derive the full benefits of Microsoft Exchange Server 2000 under common situations including upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 support.
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Progentís Technical Response Center (TRC) offers national extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts provide after-hours telephone support and online direct computer connection to isolate and repair network problems quickly and economically. The scope of IT expertise represented by Progent's staff of country-wide service professionals allows Progent to escalate even the most difficult network issues to qualified experts as required. For critical problems, the Technical Response Center tries to respond to your request for service within one hour.
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Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth backgrounds assisting small and mid-size businesses to minimize system downtime by offering affordable online consulting services for disaster recovery/business continuity planning, fault-tolerant IT design, backup/restore systems, and non-disruptive system maintenance. Progentís business continuity consultants can help you to plan and validate a sensible business continuity strategy that matches your business goals and budget. Progentís disaster recovery engineers can assist you to design, deploy, and manage resilient technologies including redundant Internet connectivity, virtualization, fail-over clustering, network load balancing, continual online backup, and multi-location hot backup centers.
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Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to deploy, administer, and debug Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.