Progent is looking for Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our shared support database and collaborative style of problem solving has helped Progent to retain a talented staff and a satisfied international client base.

If you have a background providing desktop technical support and live in the Hayward area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing computer expertise and network support to small and mid-size companies will be your chance to work closely with top executives and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and mobile communications to help you to deliver fast solutions when you take on business-critical problems.

If you want to be considered for this position, please email your qualifications to job-p016@progent.com. Please specify the job number of the position that you are applying for.

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    Job Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Home-based, virtual office environment.

    Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Responsibilities
    • Support, diagnose and resolve problems with all versions of Microsoft Windows-based workstation and notebook computer systems and others as necessary.
    • Work directly with computer end users in assisting to identify and fix app and operating system issues that impact productivity
    • Deploy, integrate and verify a variety of applications on user workstations
    • Work on-premises to find and resolve both urgent and chronic problems that affect the stability, security, performance, connectivity, and general capability of workstations, laptops, imaging devices and other end user equipment
    • Deploy new end-user hardware and help with other installations, upgrades, and exchanges of workstations, notebooks and related hardware
    • Provide the prompt analysis and repair of PCs and laptop computers and related hardware
    • Remain updated with an expert knowledge of workstation and laptop computing applications and use of connectivity technologies including the Internet

    Experience/Education

    Minimum Professional Experience Requirements
    • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to resolve computer issues and escalate support services when required
    • Broad background providing software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated dedication to facilitating continuous operations
    • Operate independently and show marked characteristics of responsibility and drive