Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive support database and team style of problem resolution has allowed Progent to retain a strong staff and a loyal worldwide customer base.

If you have experience delivering desktop technical support and live in the Hayward area, teaming with Progent and working for Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing IT consulting and network support to small and mid-size companies will be your chance to work closely with decision makers and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and mobile connectivity to enable you to deliver quick solutions when you help with business-critical tasks.

If you want to apply for this opening, you should send your qualifications to Please include the job code of the position that you are applying for.

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24-7 Morgan Hill Configure Largest Gilroy IT Outsourcing Companies

Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, enhancing and repairing SCOM environments and offer companies of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to help you to remediate serious problems detected by SCOM 2012.

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Technology Professional ProSight DPS Hybrid Cloud Backup/Recovery
ProSight DPS Cloud Backup Services Online Technical Support

ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data.

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ISA Server Consultant Services
Internet Security and Acceleration Server Help and Support

Progentís Microsoft certified professionals offer small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can secure your business network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these security platforms to detect many threats that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through experienced planning and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can assist your company to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.

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Progentís Microsoft experts offer small and medium size businesses world-class consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager is Microsoft's new name for the change management platform previously known as Systems Management Server. Configuration Manager 2007 provides a range of enhancements to Systems Management Server including comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and boot image management. Progentís Microsoft certified engineers can show you how to use SMS Server or System Center Configuration Manager economically for automated operating system and application deployment, security patch control, software tracking, and licensing reconciliation. Progent's consultants can also help you to move efficiently from Systems Management Server 2003 to Configuration Manager 2007.

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Progent's Sun Solaris platform consulting experts offer small companies and developers assistance with administering and supporting Sun Solaris environments that operate with Microsoft-based technology. Progent can give your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience provides you with a convenient one-stop source to show you how to build and maintain a protected and reliable mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

Solaris Remote Services 24 Hour Solaris Remote Consulting
Solaris-Windows Upgrade Consultants Solaris Migration Consultant

BlackBerry Software Technical Support Services
BlackBerry Synchronization Online Support

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry solutions economically and successfully, eliminating the requirement for an internal BlackBerry expert and minimizing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry engineers offer extensive experience cooperating with Progent's Microsoft-expert consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, in conjunction with Progent's proven remote support model, offers small businesses an efficient solution for integrating BlackBerry devices and software seamlessly into their information network.

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SQL Server 2017 Adaptive Query Processing Outsourcing
SQL Server 2017 Development Network Consulting

Progent's Microsoft-certified SQL Server 2017 consultants can assist your organization to design and carry out a smooth migration from your current SQL Server databases and applications to SQL Server 2017.

Specialist SharePoint Server 2016 Migration Top Ranked SharePoint 2016 MinRole Technical Support
Support Organizations Oklahoma City, OK Microsoft and Cisco Certified Network Consultation Oklahoma

Expert Interactive Television System Architect Les Kent
Microsoft Certified Systems Engineer, MCSE Les Kent

Les Kent has a 35-year track record of effective technology integration, executive management, marketing, and operations. He has shown a talent for creating elegant information technology solutions during his time as as a system architect, application developer, project manager, deployment expert, and problem solver for small companies, new ventures, and major corporations.

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IT Consultants Wireless Network
Wireless LAN Network Consultants

Progentís wireless professionals can help small organizations plan, choose, test, install and maintain secure building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of protection that matches or excels wired interfaces. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to select and install the wireless connectivity technology that fit best with your company requirements.

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Top XenServer Virtualization Consulting Services
Professionals Citrix Xen Hypervisor

Progent's Citrix-accredited engineers can assist your company to understand the strategic advantages of XenServer as well as additional Citrix platforms, and can help your IT organization to design, validate, implement, troubleshoot, and support a XenServer solution. Progent can in addition analyze your existing Citrix technology deployment and help you to enhance resource utilization, performance, protection, uptime, and disaster recovery.

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Top Internet Security and Acceleration Server Network Consulting Consultant ISA Server

Microsoft Office 2000 Configure
Microsoft Office Small Business Network Consulting Firms

Progentís IT outsourcing packages offer affordable computer consulting for small organizations. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or developing a web-based business application, outsourcing your network engineering services can contain expenses and eliminate uncertainties, allowing IT support expenses to grow in a more moderate and manageable fashion than is feasible by building up a large, knowledgeable internal IT organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you create a secure and highly available network architecture for your critical applications based on Windows including Office XP, Office 2003, and Microsoft Office 2000.

Top Outlook Design Consultant Microsoft Exchange Server Hosting Outsource Service Information Technology Manager
Top Ranked Configure Network Management Network Management Server Setup
Top Rated Citrix XenApp Application Virtualization Consultant Services Virtual Windows Application Delivery Professional

The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, creating efficient system upgrade procedures, evaluating and tuning performance, planning or validating business continuity strategies, mitigating compatibility issues, and building training systems for the latest technologies. For Progent clients without sufficient in-house resources to assemble proper pilot systems, the lab reduces capital outlay and engineering risk while keeping vital IT initiatives on schedule.

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Topeka, Shawnee County Microsoft Computer Software Outsourcing Consultant Cisco CCIE Network Services in Shawnee County Kansas

Windows Server 2016 Virtual Machine Load Balancing Network Consultant
Windows Server 2016 Storage Replica Setup and Support

Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting to assist businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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SQL Server 2012 AlwaysOn Failover Cluster Consulting
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Progent can provide the expertise of Microsoft-certified engineers as well as experienced database application programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and certified security consultants to help you to evaluate the likely advantages of SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and configure an efficient and secure IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

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MAS 90 Development Firm
Immediate Microsoft Dynamics NAV Technical Support Services

In addition to offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, migration support, and one-on-one or group webinar training customized to address your specific needs. Progent's experts also can help you integrate and maintain a protected, robust network infrastructure to run your ERP, MRP and accounting solutions.

24x7 Microsoft MCTS Engineer Telecommute Job in San Leandro, CA

Select a Topic:

Job Title

Desktop Engineer

Job Number



Work from home, virtual office environment.


Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Microsoft Windows-based PC and notebook computer systems and others as necessary.
  • Work with computer users in assisting to find and fix application and operating system issues that disrupt user productivity
  • Install, integrate and test a variety of popular apps on user workstations
  • Operate on-site to diagnose and remediate both emergency and persistent issues that affect the stability, security, speed, connectivity, and overall functionality of desktops, notebooks, printers and other hardware
  • Install new end-user hardware and help with other installations, updates, and exchanges of workstations, notebooks and related hardware
  • Provide the timely diagnosis and remediation of PCs and laptop computers and related equipment
  • Stay updated with an expert knowledge of workstation and notebook computing applications and utilization of WAN infrastructure including the Internet


Minimum Professional Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install temporary patches to resolve computer problems and escalate support when required
  • In-depth background providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to enabling continuous operations
  • Work independently and show marked quality of responsibility and motivation