Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, support delivery, network environment, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and team style of problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have experience providing desktop technical support and live in the Hayward area, joining Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing computer expertise and technical help to small businesses will be your opportunity to work closely with top executives and contribute measurably to the success of exciting companies. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and wireless connectivity to help you to implement fast solutions when you take on business-critical problems.

If you wish to look further into this job, please email your resume to job-p016@progent.com. Please specify the job number of the opening that you are considering.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Responsibilities
    • Maintain, diagnose and troubleshoot problems with all versions of Microsoft Windows-based workstation and laptop computer systems and others as required.
    • Work with computer end users in assisting to identify and fix app and OS issues that impact productivity
    • Install, integrate and test a variety of popular apps on user PCs
    • Operate on-premises to diagnose and remediate both emergency and chronic problems that reduce the stability, protection, performance, connectivity, and general functionality of workstations, notebooks, imaging devices and other hardware
    • Install new end-user hardware and perform other deployments, upgrades, and exchanges of desktops, notebooks and related equipment
    • Provide the timely diagnosis and repair of PCs and laptop computers and related hardware
    • Remain current with advanced knowledge of PC and laptop applications and use of WAN infrastructure including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years background in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and resolution)
    • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to resolve network problems and escalate support when required
    • In-depth experience providing software assistance to small organizations for all Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Proven commitment to enabling continuous operations
    • Operate independently and show distinct quality of responsibility and drive