Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive support information base and team style of problem solving has helped Progent to build up a strong staff and a satisfied international client base.

If you have a background providing desktop support and live in the Hayward area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering computer consulting and network support to small and mid-size companies will be your chance to work closely with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office network provides advanced technology for remote support and wireless communications to enable you to deliver quick solutions when you help with business-critical tasks.

If you would like to be considered for this job, please send your qualifications to Be sure to include the job number of the opening that you are asking about.

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    Job Title

    Desktop Engineer

    Job Code


    Work Location

    Work from home, virtual office environment.


    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-based desktop and laptop computer systems and others as necessary.
    • Work with computer end users in helping to identify and fix app and operating system issues that disrupt user productivity
    • Install, configure and verify a variety of popular apps on user PCs
    • Operate on-site to find and resolve both emergency and chronic problems that impact the reliability, security, performance, connectivity, and general capability of desktops, notebooks, imaging devices and other end user equipment
    • Deploy new end-user equipment and help with other installations, upgrades, and swaps of desktops, notebooks and associated equipment
    • Provide the timely analysis and remediation of workstations and notebooks and related equipment
    • Remain up-to-date with an expert knowledge of desktop and notebook applications and utilization of connectivity technologies including the Internet


    Minimum Professional Background Requirements
    • Three years background in desktop PC administration new software configuration, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer troubleshooting and fault isolation skill, talent to implement temporary patches to resolve network problems and escalate support when required
    • In-depth background providing software assistance to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to facilitating uninterrupted productivity
    • Operate independently and show marked characteristics of responsibility and drive