Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Benefits of Teaming with Progent
Progent is a progressive network support and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office environment, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our shared support database and team style of problem resolution has helped Progent to build up a strong staff and a satisfied international customer base.
If you have a background providing desktop help and reside in the Hayward area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's concentration on offering computer expertise and network help to small companies will be your chance to operate personally with top executives and add significantly to the success of exciting businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to enable you to implement fast solutions when you take on mission-critical tasks.
Position Title
Desktop Engineer
Job Code
P016
Location
Home-based, virtual office infrastructure.
Required Expertise
Primary Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Main Responsibilities
Maintain, diagnose and resolve issues with all releases of Microsoft Windows-based PC and notebook systems and others as required.
Work directly with computer end users in assisting to find and fix app and OS issues that hinder user productivity
Deploy, integrate and test a range of software programs on user workstations
Work on-premises to diagnose and fix both emergency and chronic issues that impact the stability, protection, performance, accessibility, and general capability of workstations, laptops, printers and other hardware
Install new end-user equipment and help with other installations, upgrades, and exchanges of desktops, notebooks and associated equipment
Assure the prompt analysis and remediation of desktops and notebooks and related equipment
Stay updated with an expert knowledge of PC and laptop applications and utilization of connectivity infrastructure including the Internet
Experience
Minimum Professional Experience Requirements
Three years experience in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and correction)
Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to resolve network issues and escalate support when necessary
Broad background providing software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication ability
Proven dedication to facilitating continuous productivity
Work without supervision and show marked characteristics of ownership and drive
If you want to apply for this opening, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.
Progent's certified ISA Server consultants have extensive experience configuring ISA Server-based security installations for information systems with many offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to help your company in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without overly limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's Microsoft-certified Windows Server 2022 experts can help your company to design and implement an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent offers the background to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Progent's certified SQL Server 2017 experts can help your organization to plan and implement a cost-effective migration from your current SQL Server environment to SQL Server 2017.
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware.
Progent's Wi-Fi site survey services assist you to plan, install and debug a Wi-Fi LAN optimized for your environment, offering your business a wireless solution that has the reception, speed, density, security, and hand-off ability your company requires.
DoubleTake/Carbonite Software offers a family of products designed to deliver small and midsize companies a variety of cost-effective solutions for replicating and restoring vital applications including Exchange Server, Microsoft SQL, Blackberry, and SharePoint. Progent's disaster recovery planning experts have extensive experience integrating DoubleTake/Carbonite products into small company IT systems to achieve a high state of fault tolerance and business continuity readiness at a budget-friendly cost.
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted architectures and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite consulting services to help you to design, deploy, optimize and debug a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup.
Cisco Nexus switches are engineered to deliver the throughput, scale, uptime, virtualization support, capacity, data protection and manageability needed to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide remote and on-premises consulting services to assist you to create an efficient network architecture, set up pilot systems to validate your switching solution, install and configure Nexus switches, define and enforce effective policies, run security vulnerability evaluations, set up advanced monitoring, consolidate resources through virtualization, troubleshoot switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the powerful zero-downtime features available for Nexus switches. Progent can also help your business to upgrade non-disruptively from legacy Nexus models or Catalyst switches to up-to-date Nexus switches.
Progent's Office Word and Microsoft 365 Word experts offer a wide selection of affordable remote support services to assist you to manage your current Microsoft Office Word solution or assist you to upgrade to a current version of Microsoft Office Word. Services available from Progent's experts include VBA programming, isolating and fixing compatibility problems between various releases of Office Word, interfacing Office Word with different Microsoft Office applications like Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and remote training classes tailored for individuals or groups.
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is currently using the QTS data center as a colocation site or if your business is considering moving your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a range of cost-effective services that include data center relocation, equipment installation and upgrades, network optimization, comprehensive project management, virtual server configuration, offsite network monitoring, centralized system management, software programming, business continuity planning, data security evaluation, and the use of the Progent Test Lab.
Microsoft ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing networks of any organization against a broad variety of attacks. Progent's certified ISA Server 2006 experts can show you how to plan, cost-justify, test, install, customize and support the Standard or Enterprise version of ISA Server 2006 on your information system.
For custom application development, Progent can supply software design experts to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Dynamics products such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to build custom eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide expertise in a broad array of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in scale, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
Fortinet next-generation firewalls (NGFWs) are industry leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet firewall experts can assist you to integrate your Fortinet FortiGate firewalls to safeguard all your IT assets at the network perimeter, within the data center core, at branch locations, and in the cloud.
Progent's Meraki wireless AP experts offer remote and on-premises support services to help businesses of all sizes to plan, install, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that provides the same access, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or device.
Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, simplifies ongoing service demands, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business goals.
Full-Time Job Microsoft MCTS Consultant San Leandro, CA
Progent can provide the support of an accredited consultant with expertise integrating technology from the major telepresence vendors such as Cisco, Polycom, and LifeSize and can help you to design, install, expand, or troubleshoot a telepresence solution that preserves your current investment and maximizes the business value of your IT system. Progent can also provide the services of network infrastructure engineers able to help companies of any size to build and maintain a communications network that provides the performance, dependability, protection, and expandability you need to accommodate your telepresence solution.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable and more secure AD environment. Both options also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime.
Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, optimize your infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT support team, create an enterprise-wide security strategy, streamline network administration, help with creating applications, and build and validate a DR/BC plan.
Progent's Microsoft Office Word and Microsoft 365 Word consultants offer a wide selection of economical remote support services to assist you to manage your current Microsoft Office Word environment or help you to migrate to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility issues between different versions of Word, interfacing Word with other Office applications like Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance consulting, smart phone and tablet integration, and online training sessions tailored for individuals or groups.
Progent's certified relational database consultants offer small and midsize businesses remote DBA and programming services for leading RDBMS products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support offered by Progent include software installation and integration, database architecture and coding, administration support, replication strategies, storage management, performance optimization, data migration, security and compliance, backup and recovery systems, problem solving, and training.
Progent's SonicWall firewall consultants can show you how to deploy, manage, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall firewalls into an end-to-end security plan and design security into your corporate operations.
Castro Valley, CA Remote Microsoft MCDST Consultant Career
Progent's Microsoft-premier engineers can assist your organization to update your workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of migrating to 64-bit PC desktop processing, plan an efficient migration process that reduces operational disruptions, and offer inexpensive, expert remote support to assist your company to configure 64-bit desktop operating systems and applications on your existing hardware.
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and advanced services to deliver cutting-edge endpoint detection and response (EDR).
Progent's Technical Response Center (TRC) offers national extended hours remote support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer after-hours telephone support and remote secure computer connection to troubleshoot and repair technical problems quickly and affordably. The scope of technical expertise available from Progent's team of country-wide support engineers makes it possible to escalate even the toughest network issues to appropriate experts as needed. For urgent issues, the TRC tries to respond to your request for support in less than one hour.
Progent's remote access and wireless synchronization specialists can help your business to plan and deploy secure access solutions for off-site desktops, laptops, and wireless handhelds so they integrate tightly with your information network, allowing you to optimize the productivity of your remote workforce.
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and repairing System Center Operations Manager solutions and can provide companies of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite troubleshooting to assist you to fix serious problems uncovered by Microsoft SCOM 2012.
Progent's Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for intelligently connecting people, teams and data. SharePoint Server provides a common spot for your workers or customers to access, organize, share and manipulate relevant data, documents, and software and to interact with one another. SharePoint allows faster and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services join employees, clients, teams and projects with the information they've created in a way that makes data convenient to find, retrieve and apply. Progent's certified SharePoint consultants can assist your organization to support your current SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of dependability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are built on proven virtualization techniques that enable small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital investments, system support, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Progent's certified security consultants can help you safeguard your Mac network through expert services including running security tests, clean up after virus and denial of service penetrations, configuring firewalls, implementing secure remote and mobile connectivity, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan adapted for the particular goals of your corporate network.
Cisco Cisco Unified Communications Manager (CUCM), previously named CallManager, functions as the foundation of Cisco's collaboration portfolio. Unified CM and Unified Communications Manager Express provide a borderless IP-PBX by integrating closely with apps such as Cisco Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's CCIE-certified network consultants can deliver efficient and budget-friendly online and onsite support to assist businesses of all sizes to create and administer Unified CM environments by providing Unified Communications Manager integration and technical support services that deliver maximum business value. Progent can help with any facet of CUCM setup and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size company's servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management services are built upon proven virtualization platforms that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital investments, system maintenance, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a group of network consultants located in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and senior DRBC planning consultants. Progent can also help you to plan and carry out a migration to the Flexential data center with services such as designing solution configuration, recommending hardware components, system configuration and testing, debugging, setting up online network management, and educating your IT support team.
Progent is one of the most experienced IT support companies for designing email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies receive all the benefits of Exchange Server 2000 under typical situations including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience configuring ISA Server-based security installations for information systems with multiple offices, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
The QTS Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation facility or if your business is planning on moving your main or offsite backup equipment to Herakles/QTS, Progent can provide a variety of budget-friendly consulting services including data center migration, equipment installation and updates, infrastructure optimization, project management services, virtualization expertise, remote network monitoring, streamlined system management, application development, business continuity planning, security assessment, and the support of the Progent Test Lab.
Progent's Juniper-authorized network engineer can assist your company to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and migrate efficiently from outdated equipment to current releases. Progent's Junos OS engineers can also offer support for Juniper's premier network operating system to help your business to simplify the administration and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you maintain environments that include a mix of Juniper's software platforms.
ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior analysis technology from SentinelOne to defend endpoints and servers and VMs against familiar and novel ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Microsoft 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and associated email infrastructure to lower hardware expense and management hassle. You can use Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can run a hybrid solution that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to help your organizations to evaluate the potential advantages of Microsoft 365 Exchange Online, plan a network topology that fits your business needs and budget, implement an efficient move from your current Exchange organization to one that includes Microsoft 365 Exchange Online, train your management team and users, and provide ongoing consulting and troubleshooting.
Contract MCSA MCDBA MCIPT Support Hayward California
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools by SentinelOne to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.
Progent's Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP. Dynamics GP is a Microsoft financial package and business management tool based, like all Microsoft accounting solutions, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft financial software in the Dynamics GP/Great Plains family, provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you can purchase only the capability you currently need, with the ability to expand clients and enlarge capabilities when necessary. Progent's Microsoft Dynamics GP Software consulting experts can show you how to install, customize and manage Microsoft Dynamics GP 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.
Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can help you to plan, deploy, and support an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, speed and ease-of-use that your company needs.