Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive computer support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem resolution has helped Progent to build up a talented staff and a satisfied worldwide customer base.

If you have experience delivering desktop support and live in the Hayward area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on offering computer consulting and network support to small businesses will give you the opportunity to work personally with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to enable you to deliver quick solutions when you help with business-critical tasks.

If you want to be considered for this position, you should send your resume to Please include the job number of the opening that you are applying for.

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Select a Topic:

Job Title

Desktop Support Specialist

Job Number


Work Location

Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve issues with all versions of Microsoft Windows-powered desktop and laptop computer systems and others as necessary.
  • Work with computer end users in helping to identify and resolve application and OS problems that impact productivity
  • Install, configure and verify a variety of applications on user PCs
  • Work on-site to find and remediate both urgent and chronic problems that impact the reliability, protection, speed, accessibility, and overall functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and perform other deployments, upgrades, and swaps of workstations, notebooks and associated hardware
  • Assure the timely analysis and repair of PCs and notebooks and associated equipment
  • Stay up-to-date with advanced knowledge of PC and laptop computing applications and utilization of connectivity infrastructure including the Internet


Minimum Professional Experience Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and fault isolation ability, talent to implement short-term patches to resolve network issues and escalate support when necessary
  • Broad background delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling continuous operations
  • Work independently and display marked characteristics of ownership and drive