Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive computer support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem resolution has helped Progent to build up a talented staff and a satisfied worldwide customer base.

If you have experience delivering desktop support and live in the Hayward area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on offering computer consulting and network support to small businesses will give you the opportunity to work personally with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to enable you to deliver quick solutions when you help with business-critical tasks.

If you want to be considered for this position, you should send your resume to Please include the job number of the opening that you are applying for.

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Progent's Private Cloud Hosting service provides complete hosting of a small organization's production servers in an environment that gives the highest level of dependability and expandability and is also simple to migrate to any data center. Progent's Private Cloud Hosting options are based upon proven virtualization technologies that enable small businesses with multi- platform environments to economize significantly on the expense of capital investments, system maintenance, and IT administration while achieving world-class reliability and an unmatched degree of vendor flexibility.

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Progent's ProSight portfolio of managed IT services are geared to provide businesses who maintain small internal network administration and support staffs with affordable help from world-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed services include flat-rate IT management costs, automation of common administrative tasks, ongoing adoption of new information technology, smooth transition from older technology to modern solutions, close fit between information technology with strategic objectives, access to seasoned network experts, and freeing up management to concentrate on business issues rather than fast-evolving information technology.

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Progentís data center support services are intended for businesses with hardware housed at Internet Data Centers or data center colocation hosting sites and in need of timely on-site assistance at the colocation site plus off-site help from Microsoft and Cisco Certified experts. Progent offers a full range of data center and data center and collocation support services such as network architecture evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications networking, design and installation of zero-downtime configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing environments, and planning fault tolerant server and storage cluster systems.

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For businesses that have a mix of Apple Mac and Windows desktops, there are two basic solutions for using Windows-only applications on a Mac: remote access to an actual Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach an Apple Mac to a remote Windows-based computer to use Microsoft Windows programs and access network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on a Mac computer so you can use Windows applications directly. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these products for running Windows software on your Apple Macs and can in addition help your organization to evaluate and configure third-party products for Microsoft Windows PC simulation.

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Part-Time CIO Network Consulting

Progent can provide small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to improve business processes so they match more closely with your business goals. Your company can create and implement a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer.

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Fault Tolerant Interoffice Connectivity Integration Services

Progentís high availability interoffice connectivity and fault tolerant network infrastructure consultants can help small organizations create fault tolerant Interoffice connectivity by means of redundant networks with transparent failover. Progentís CCIE engineers can design and implement fault tolerant Inter-office connections based on zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers economical 24x7 interoffice networking.

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If you want to update your production web site, create internal websites for purposes such as human resources or employee training, establish a powerful web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's experts can also show you how to design and maintain a safe, robust server and communications network, including remote and wireless access, to support your web solutions.

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ProSight Small Business Private Clouds Professionals
Engineer for Private Cloud Solutions

Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's servers in an environment that gives the highest level of availability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization architectures that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network administration while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

Microsoft MCDST Consultant Full-Time Job

Select a Topic:

Job Title

Desktop Support Specialist

Job Number


Work Location

Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve issues with all versions of Microsoft Windows-powered desktop and laptop computer systems and others as necessary.
  • Work with computer end users in helping to identify and resolve application and OS problems that impact productivity
  • Install, configure and verify a variety of applications on user PCs
  • Work on-site to find and remediate both urgent and chronic problems that impact the reliability, protection, speed, accessibility, and overall functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and perform other deployments, upgrades, and swaps of workstations, notebooks and associated hardware
  • Assure the timely analysis and repair of PCs and notebooks and associated equipment
  • Stay up-to-date with advanced knowledge of PC and laptop computing applications and utilization of connectivity infrastructure including the Internet


Minimum Professional Experience Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and fault isolation ability, talent to implement short-term patches to resolve network issues and escalate support when necessary
  • Broad background delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling continuous operations
  • Work independently and display marked characteristics of ownership and drive