Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our shared technical database and team style of problem solving has helped Progent to build up a strong staff and a satisfied worldwide client base.

If you have a background delivering desktop technical support and live in the Hayward area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing computer consulting and network help to small and mid-size companies will give you the chance to work closely with top executives and add measurably to the growth of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art technology for remote access and mobile connectivity to enable you to implement quick solutions when you take on business-critical tasks.

If you would like to pursue this job, please send your resume to job-p016@progent.com. Be sure to specify the job code of the position that interests you.

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    Position Title

    Desktop Engineer

    Job Number

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, workstation, laptop and peripheral setup, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, diagnose and resolve issues with all versions of Microsoft Windows-powered PC and laptop computers and others as necessary.
    • Work with computer users in assisting to find and fix app and operating system issues that hinder productivity
    • Install, configure and test a range of software programs on user workstations
    • Operate on-premises to diagnose and remediate both urgent and chronic issues that impact the stability, protection, speed, connectivity, and general capability of desktops, laptops, printers and other hardware
    • Deploy new end-user hardware and help with other installations, upgrades, and exchanges of PCs, notebooks and associated equipment
    • Provide the prompt diagnosis and remediation of desktops and laptop computers and related hardware
    • Stay current with an expert knowledge of desktop and laptop computing applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Experience Requirements
    • Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and mitigation)
    • Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to solve network issues and escalate support when necessary
    • In-depth experience delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Proven commitment to facilitating continuous productivity
    • Operate without supervision and display distinct quality of responsibility and motivation