Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Working with Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, support delivery, network environment, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and team style of problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.
If you have experience providing desktop technical support and live in the Hayward area, joining Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing computer expertise and technical help to small businesses will be your opportunity to work closely with top executives and contribute measurably to the success of exciting companies. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and wireless connectivity to help you to implement fast solutions when you take on business-critical problems.
Job Title
Desktop Engineer
Job Code
P016
Work Location
Home-based, virtual office environment.
Required Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Responsibilities
Maintain, diagnose and troubleshoot problems with all versions of Microsoft Windows-based workstation and laptop computer systems and others as required.
Work with computer end users in assisting to identify and fix app and OS issues that impact productivity
Install, integrate and test a variety of popular apps on user PCs
Operate on-premises to diagnose and remediate both emergency and chronic problems that reduce the stability, protection, performance, connectivity, and general functionality of workstations, notebooks, imaging devices and other hardware
Install new end-user hardware and perform other deployments, upgrades, and exchanges of desktops, notebooks and related equipment
Provide the timely diagnosis and repair of PCs and laptop computers and related hardware
Remain current with advanced knowledge of PC and laptop applications and use of WAN infrastructure including the Internet
Experience
Minimum Work Background Requirements
Three years background in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and resolution)
Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to resolve network problems and escalate support when required
In-depth experience providing software assistance to small organizations for all Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication skills
Proven commitment to enabling continuous operations
Operate independently and show distinct quality of responsibility and drive
If you wish to look further into this job, please email your resume to job-p016@progent.com. Please specify the job number of the opening that you are considering.
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Microsoft MCTS Consultant Position Castro Valley, CA
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