Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Benefits of Teaming with Progent
Progent is a progressive network support and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office environment, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our shared support database and team style of problem resolution has helped Progent to build up a strong staff and a satisfied international customer base.
If you have a background providing desktop help and reside in the Hayward area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's concentration on offering computer expertise and network help to small companies will be your chance to operate personally with top executives and add significantly to the success of exciting businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to enable you to implement fast solutions when you take on mission-critical tasks.
Position Title
Desktop Engineer
Job Code
P016
Location
Home-based, virtual office infrastructure.
Required Expertise
Primary Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Main Responsibilities
Maintain, diagnose and resolve issues with all releases of Microsoft Windows-based PC and notebook systems and others as required.
Work directly with computer end users in assisting to find and fix app and OS issues that hinder user productivity
Deploy, integrate and test a range of software programs on user workstations
Work on-premises to diagnose and fix both emergency and chronic issues that impact the stability, protection, performance, accessibility, and general capability of workstations, laptops, printers and other hardware
Install new end-user equipment and help with other installations, upgrades, and exchanges of desktops, notebooks and associated equipment
Assure the prompt analysis and remediation of desktops and notebooks and related equipment
Stay updated with an expert knowledge of PC and laptop applications and utilization of connectivity infrastructure including the Internet
Experience
Minimum Professional Experience Requirements
Three years experience in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and correction)
Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to resolve network issues and escalate support when necessary
Broad background providing software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication ability
Proven dedication to facilitating continuous productivity
Work without supervision and show marked characteristics of ownership and drive
If you want to apply for this opening, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.
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