Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive network consulting and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support database and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience providing desktop technical support and live in the Modesto area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and technical support to small businesses will give you the chance to work closely with top executives and contribute significantly to the success of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote support and mobile communications to enable you to implement quick solutions when you take on business-critical tasks.

If you want to be considered for this job, you should send your resume to Please specify the job number of the opportunity that you are asking about.

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Progentís certified consultants offer small and medium size businesses enterprise-level consulting services for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for change and configuration management. Configuration Manager is Microsoft's new title for the change management solution formerly called SMS Server. System Center Configuration Manager 2007 provides a range of new features to Systems Management Server 2003 including full automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progentís Microsoft certified engineers can help you use SMS or Configuration Manager 2007 economically for automated operating system and application software deployment, security patch control, software metering, and licensing compliance. Progent's engineers can also assist your company to migrate smoothly from Microsoft Systems Management Server 2003 to Configuration Manager.

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Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate critical issues detected by System Center 2012 Operations Manager.

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Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange Server 2003 support, repair, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.

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Progent offers affordable remote support to assist companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.

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ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information.

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System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a unified solution for configuring and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can help businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from older releases of Virtual Machine Manager, develop processes for building and deploying VMs and hosts, implement high-availability compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches, develop and refine PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's hypervisor professionals offer advanced Hyper-V consulting and VMware ESXi expertise.

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Microsoft Certified Support Remote Support Jobs in Turlock, CA

Select a Topic:

Position Title

Desktop Support Specialist

Job Code


Work Location

Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

  • Maintain, analyze and resolve problems with all releases of Microsoft Windows-based workstation and notebook systems and others as necessary.
  • Work directly with computer users in helping to find and resolve app and OS issues that disrupt user productivity
  • Install, integrate and verify a variety of applications on user workstations
  • Work on-premises to diagnose and fix both emergency and chronic issues that reduce the stability, protection, speed, connectivity, and general functionality of desktops, notebooks, printers and other hardware
  • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, laptop computers and related equipment
  • Assure the prompt analysis and remediation of desktops and notebooks and related hardware
  • Remain current with advanced knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet


Minimum Work Experience Requirements
  • Three years background in workstation administration new program setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to resolve network problems and escalate support when required
  • Broad background providing software help to small organizations for all Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated commitment to facilitating uninterrupted operations
  • Work independently and display distinct characteristics of ownership and drive