Progent is looking for Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer consulting and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared support database and team approach to problem solving has helped Progent to retain a talented staff and a satisfied international customer base.

If you have experience giving desktop help and live in the Modesto area, teaming with Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on offering IT expertise and network support to small and mid-size companies will be your opportunity to work personally with top executives and add measurably to the success of dynamic businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and mobile connectivity to help you to deliver fast solutions when you help with business-critical tasks.

If you want to look further into this job, please email your resume to job-p016@progent.com. Please specify the job code of the opportunity that you are considering.

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Job Title

Desktop Support Specialist

Job Code

P016

Location

Work from home, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Maintain, diagnose and troubleshoot issues with all releases of Microsoft Windows-based PC and laptop systems and others as required.
  • Work directly with computer end users in helping to identify and resolve app and OS issues that disrupt productivity
  • Install, configure and verify a variety of applications on user workstations
  • Work on-site to diagnose and resolve both emergency and chronic issues that reduce the reliability, security, performance, accessibility, and general functionality of desktops, notebooks, imaging devices and other hardware
  • Install new end-user equipment and perform other installations, upgrades, and exchanges of workstations, laptop computers and related hardware
  • Provide the prompt diagnosis and remediation of desktops and laptop computers and associated hardware
  • Stay up-to-date with an expert knowledge of workstation and notebook applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Professional Background Requirements
  • Three years experience in workstation administration new program setup, computer and peripheral integration, trouble analysis and resolution)
  • Strong computer troubleshooting and fault isolation ability, talent to install short-term patches to solve computer issues and escalate support services when required
  • Broad background providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to facilitating continuous operations
  • Operate independently and show marked quality of ownership and drive