Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Benefits of Joining Progent
Progent is a progressive network consulting and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical information base and team style of problem resolution has allowed Progent to retain a talented staff and a loyal international customer base.
If you have a background delivering Windows desktop support and reside in the Modesto area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and network help to small companies will be your chance to work closely with top executives and contribute measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and mobile connectivity to help you to deliver fast solutions when you help with mission-critical problems.
Job Title
Desktop Engineer
Job Code
P016
Location
Work from home, virtual office environment.
Expertise
Required Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Main Responsibilities
Support, diagnose and resolve issues with all releases of Windows-based workstation and notebook computers and others as necessary.
Work with computer users in helping to find and resolve application and operating system problems that impact productivity
Install, integrate and verify a variety of applications on user PCs
Work on-site to find and remediate both emergency and persistent issues that reduce the reliability, security, performance, accessibility, and overall functionality of desktops, laptops, printers and other hardware
Install new end-user hardware and help with other deployments, upgrades, and exchanges of workstations, notebooks and associated hardware
Provide the prompt analysis and remediation of PCs and laptop computers and associated equipment
Stay up-to-date with an expert knowledge of workstation and notebook applications and use of WAN infrastructure including the Internet
Experience
Minimum Work Experience Requirements
Three years background in workstation admin new software setup, computer and peripheral integration, troubleshooting and correction)
Strong computer troubleshooting and fault isolation ability, talent to install temporary patches to resolve computer issues and escalate support services when necessary
Broad background delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 programs including Outlook, Word, and Excel
High-level speaking and written communication ability
Demonstrated dedication to facilitating uninterrupted productivity
Work without supervision and show distinct characteristics of responsibility and drive
If you would like to be considered for this position, you should send your resume to job-p016@progent.com. Please include the job number of the opportunity that you are applying for.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an active ransomware attack. Call 800-462-8800
Progent can assist you to create, implement and administer a backup plan built around MSP360 Backup software to protect your resources residing on any major public cloud. Progent can provide monitoring and remote management to protect against data loss resulting from user miscues, computer glitches, ill-intentioned insiders, and external attacks like ransomware.
Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Progent's certified SQL Server 2017 experts can help your organization to plan and implement an efficient upgrade from your current SQL Server environment to SQL Server 2017.
Progent's temporary IT staffing services allow businesses to respond to the need for IT support personnel without incurring the costs and hassle that come with identifying and recruiting experienced technical workers and without increasing your full-time head count.
Progent's Microsoft and Cisco-certified network experts can assist you to determine the benefits of Microsoft Exchange 2010 for your company and can assist you to plan and implement a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer quick payback by increasing your productivity, lowering the expense of hardware and support, simplifying administration, and consolidating your key communications platforms.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the spread of an active ransomware breach. Call 800-462-8800
Progent's Microsoft-certified professionals average over a decade of experience providing messaging support for customers ranging from small offices to global corporations. Progent offers affordable consulting for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email systems, and facilitate remote and wireless email access. Progent's Exchange support services can help you in planning and executing a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent offers integration help for Windows 10 and Windows 11 clients using Office Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for popular browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard managed services.
Progent has over 20 years of background integrating, and supporting the core platforms that make up Microsoft System Center and can help you to plan, configure, support, and fix your System Center 2012 R2 solution to maximize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent's consultants can assist your organization to migrate to the current version of System Center from an earlier release or from another datacenter management platform to deliver the benefits of best-in-class deployment, automation, security, plus datacenter and application performance monitoring.
Microsoft SQL Server 2014 includes major improvements in critical areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly with all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services such as system design, deployment, administration, remediation, and software development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 investment.
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor network combining Apple OS X and Windows-powered computers so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can provide service for networks that mix Mac with Microsoft Windows computers with complete resource sharing, or environments which carefully limit sharing between Apple Mac and Windows users.
Microsoft Virtual Server, run on the Windows Server 2003 operating system and based on software first developed by Connectix, delivers the performance needed to carry out server consolidation, application migration, and server quarantine projects via virtualization techniques in an enterprise-ready computing network with high scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at companies wishing to enhance operational efficiency in software development and piloting, migration from legacy line-of-business applications, and server consolidation. Progent's certified Virtual Server experts can help your IT staff to evaluate and deploy MS Virtual Server 2005.
Progent has put together two ultra-affordable service bundles intended to enable small companies to get a professional network security assessment from a premier security engineer. With Progent's External Security Inventory Checkup, an engineer administers a comprehensive test of your IT infrastructure from outside your firewall to uncover possible risks in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from a secure machine within your company firewall to evaluate vulnerabilities to inside attacks. Both security inventory packages are set up and run from a protected external site.
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you create reports that let you track your business more thoroughly, transforming raw data into useful insights into your company and customers.
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, in the trenches of IT service, executing a wide range of technical projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual IT problems efficiently.
Progent's certified SonicWall firewall consultants can help you integrate, maintain, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your corporate operations.
Progent has a long background providing a broad range of remote IT support and urgent repair services to local governments and schools across the United States. Progent is one of the industry's pioneers in delivering advanced online network consulting and has provided network solutions to organizations in every state. Remote support saves travel expenses and solves issues faster than on-premises service calls.
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity.
Emergency Computer Consulting Job Opportunity Modesto Stanislaus County
Progent's Apple Mac experts can support the creative aspect of Mac environments by offering consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting services to help businesses of any size to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Progent's certified Cisco IT security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting support covering architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, eliminating possible OS-specific security gaps.
Progent's Support Program for IT Service Organizations lets you use Progent's consulting experts under your own service brand as a transparent arm of your IT consulting staff.
Progent is looking for a variety of on-staff workers including solutions-driven MCSEs; network experts who have Cisco CCDP or CCIE certification; and specialists in advanced network architecture with experience in mobile connectivity, wireless networking, high-availability environments, business continuity solutions, data preservation, and server virtualization. We are also hiring workstation support experts, off-site troubleshooting specialists, and CISSP or CISA certified security consultants. Progent is also looking for experienced managers and administrators able to operate effectively in our high-growth, virtual office model. Progent contracts freelance professionals with in-depth knowledge and hands-on experience in important IT topics outside our main technical focus. Our Experts Team includes freelance consultants who can provide advice and programming support for line-of-business solutions that include MRP, Enterprise Resource Planning, or CRM; possess specialized knowledge of popular platforms such as Linux derivatives, Macintosh, or Sun, or offer world-class skills in technologies such as telecommunications, web site development, EDI, web commerce, or dbm programming. Freelance consultants premier by us coordinate with our staff consultants to deliver comprehensive IT services for small company networks.
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every client. The practice of detailing and organizing service activity results in more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
Progent's Microsoft-certified experts offer companies of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web-based technology for intelligently connecting people, teams and information. Microsoft SharePoint Server provides a common spot for your workers or customers to connect to, organize, share and manipulate useful information, files, and software and to interact with one another. Microsoft SharePoint allows faster and better decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, workgroups and major tasks with the data they've developed in a way that makes data convenient to find, retrieve and re-use. Progent's SharePoint experts can help you to manage your current SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.
Microsoft supports seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have specific mailboxes hosted at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on time and on budget.
Progent's Technical Response Center provides nationwide remote support for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support professionals offer phone support and online direct computer access to isolate and resolve network problems rapidly and affordably. The breadth of IT expertise represented by Progent's team of nationwide support professionals makes it possible to escalate even the most difficult network issues to qualified specialists as required.
Progent can help you to plan and carry out a smooth migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services across on-premises and cloud resources.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets.
Progent can assist you to design a migration to Microsoft Teams from Skype for Business and configure, administer, and debug a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that includes machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
