Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, network environment, and employee benefits have enabled Progent to be among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical database and team approach to problem resolution has helped Progent to build up a strong staff and a loyal international client base.

If you have experience providing desktop help and reside in the Modesto area, teaming with Progent and supporting Progent's customers will expand your technical abilities through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing IT consulting and network help to small and mid-size companies will give you the chance to work personally with decision makers and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to implement fast solutions when you help with business-critical problems.

If you wish to apply for this position, you should send your resume to job-p016@progent.com. Be sure to include the job number of the opportunity that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Code

    P016

    Location

    Work from home, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, analyze and troubleshoot issues with all releases of Windows-powered desktop and notebook computers and others as necessary.
    • Work with computer users in helping to identify and fix application and operating system problems that disrupt productivity
    • Install, configure and verify a variety of applications on user PCs
    • Operate on-site to diagnose and resolve both urgent and persistent problems that reduce the stability, security, performance, accessibility, and general functionality of desktops, laptops, imaging devices and other hardware
    • Deploy new end-user hardware and help with other deployments, updates, and exchanges of workstations, notebooks and related hardware
    • Assure the timely diagnosis and repair of workstations and notebooks and associated equipment
    • Stay updated with an expert knowledge of desktop and laptop applications and utilization of connectivity infrastructure including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years background in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and resolution)
    • Strong computer troubleshooting and problem isolation ability, knowledge to install short-term patches to resolve computer problems and escalate support services when necessary
    • Broad experience delivering software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated dedication to enabling continuous productivity
    • Work without supervision and display distinct quality of responsibility and drive