Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee compensation have enabled Progent to become one of the most rapidly growing and most successful Microsoft Partners in America. Our shared support information base and collaborative approach to problem solving has helped Progent to build up a strong staff and a loyal international customer base.
If you have a background delivering Windows desktop support and live in the Modesto area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on providing computer expertise and network support to small companies will give you the chance to operate closely with decision makers and add significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and mobile connectivity to enable you to deliver fast solutions when you help with business-critical problems.
Job Title
Desktop Support Specialist
Job Code
P016
Work Location
Home-based, virtual office environment.
Expertise
Key Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Essential Activities
Main Responsibilities
Maintain, diagnose and troubleshoot issues with all releases of Windows-powered workstation and laptop systems and others as needed.
Work with computer users in helping to find and fix application and OS problems that disrupt user productivity
Deploy, integrate and verify a range of popular apps on user workstations
Operate on-premises to find and resolve both urgent and chronic problems that affect the reliability, protection, performance, accessibility, and general functionality of desktops, notebooks, printers and other end user equipment
Install new end-user equipment and perform other deployments, updates, and exchanges of desktops, notebooks and related hardware
Assure the timely diagnosis and remediation of PCs and laptop computers and related equipment
Stay current with advanced knowledge of workstation and laptop applications and utilization of connectivity infrastructure including the Internet
Experience/Education
Minimum Work Background Requirements
Three years background in workstation administration new software configuration, computer and peripheral integration, trouble analysis and resolution)
Strong computer debugging and problem isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when necessary
In-depth background providing software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to enabling uninterrupted productivity
Operate independently and display marked quality of responsibility and motivation
If you want to pursue this job, please send your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are asking about.
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