Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is a progressive computer consulting and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, service delivery, network environment, and employee benefits have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team style of problem resolution has allowed Progent to build up a strong staff and a loyal international client base.

If you have a background delivering Windows desktop help and reside in the Modesto area, teaming with Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and technical help to small and mid-size businesses will give you the chance to work personally with decision makers and contribute significantly to the growth of dynamic companies. Also, Progent's virtual office network provides state-of-the-art technology for remote support and mobile communications to help you to deliver fast solutions when you take on mission-critical problems.

If you wish to pursue this position, you should email your resume to Please specify the job number of the opportunity that you are asking about.

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    Position Title

    Desktop Support Specialist

    Job Code



    Home-based, virtual office environment.

    Required Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, workstation, laptop and peripheral setup, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and troubleshoot problems with all releases of Windows-powered workstation and laptop computers and others as required.
    • Work directly with computer end users in helping to find and fix application and OS problems that disrupt user productivity
    • Install, configure and test a variety of popular apps on user workstations
    • Operate on-site to find and fix both emergency and chronic problems that impact the stability, security, performance, accessibility, and overall capability of desktops, laptops, printers and other hardware
    • Deploy new end-user equipment and help with other deployments, upgrades, and swaps of workstations, notebooks and related equipment
    • Provide the prompt analysis and remediation of workstations and laptop computers and associated hardware
    • Remain current with advanced knowledge of workstation and notebook computing applications and use of connectivity infrastructure including the Internet


    Minimum Work Background Requirements
    • Three years background in workstation admin new software setup, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation skill, knowledge to install temporary patches to resolve computer problems and escalate support when required
    • Broad experience providing software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Proven dedication to enabling continuous productivity
    • Work without supervision and display distinct quality of ownership and motivation