Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative computer support and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, network environment, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and collaborative approach to problem resolution has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background delivering Windows desktop help and reside in the Modesto area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering IT consulting and network help to small companies will be your chance to work closely with decision makers and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless communications to enable you to deliver quick solutions when you help with business-critical problems.

If you want to apply for this opening, you should email your resume to job-p016@progent.com. Please include the job code of the opportunity that interests you.

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    Position Title

    Desktop Engineer

    Job Code

    P016

    Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    Responsibilities
    • Support, diagnose and troubleshoot problems with all versions of Microsoft Windows-based PC and notebook systems and others as needed.
    • Work with computer users in assisting to identify and fix app and operating system problems that impact user productivity
    • Install, integrate and verify a variety of software programs on user PCs
    • Work on-site to diagnose and remediate both urgent and persistent issues that affect the reliability, security, speed, accessibility, and general functionality of workstations, notebooks, printers and other hardware
    • Install new end-user hardware and help with other installations, upgrades, and swaps of PCs, laptop computers and related equipment
    • Provide the timely analysis and remediation of desktops and laptop computers and related equipment
    • Remain updated with an expert knowledge of workstation and notebook applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years experience in workstation administration new software setup, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer debugging and problem isolation ability, knowledge to implement temporary patches to resolve computer issues and escalate support when required
    • In-depth background providing software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated commitment to facilitating continuous productivity
    • Work independently and display distinct characteristics of ownership and motivation