Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is a progressive network consulting and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support database and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide customer base.
If you have experience providing desktop technical support and live in the Modesto area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and technical support to small businesses will give you the chance to work closely with top executives and contribute significantly to the success of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote support and mobile communications to enable you to implement quick solutions when you take on business-critical tasks.
Desktop Support Specialist
Home-based, virtual office environment.
Required Areas of Expertise
- Microsoft Exchange-based Outlook email
- Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, such as user maintenance
- Maintain, analyze and resolve problems with all releases of Microsoft Windows-based workstation and notebook systems and others as necessary.
- Work directly with computer users in helping to find and resolve app and OS issues that disrupt user productivity
- Install, integrate and verify a variety of applications on user workstations
- Work on-premises to diagnose and fix both emergency and chronic issues that reduce the stability, protection, speed, connectivity, and general functionality of desktops, notebooks, printers and other hardware
- Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, laptop computers and related equipment
- Assure the prompt analysis and remediation of desktops and notebooks and related hardware
- Remain current with advanced knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet
Minimum Work Experience Requirements
- Three years background in workstation administration new program setup, computer and peripheral integration, troubleshooting and resolution)
- Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to resolve network problems and escalate support when required
- Broad background providing software help to small organizations for all Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
- High-level speaking and written communication ability
- Demonstrated commitment to facilitating uninterrupted operations
- Work independently and display distinct characteristics of ownership and drive
If you want to be considered for this job, you should send your resume to firstname.lastname@example.org. Please specify the job number of the opportunity that you are asking about.
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Progent's Microsoft certified Consultants offer three ways to help mid-size and large organizations develop an efficient and productive internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process study and improvement, management reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help businesses sift through the various high-quality Help Desk software packages available and decide which products may be excessively expensive, lack critical functions, or align badly with your organization's business goals. Progent also offers temporary staffing for organizations who need to augment their internal Help Desk team for occasional tasks or to fill in for vacationing or indisposed workers.
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Lync Server 2013 and SQL Server Consultant Services
Specialist Lync Server 2013 and SQL Server
Microsoft Lync Server 2013, now called Skype for Business, allows businesses of any size to build a manageable and secure communications environment that permits a BYOD computing style with IM, real-time presence, audio/video and web conferencing with application sharing, and both IP and PSTN telephony enabled for a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can assist you to assess the business benefits of Lync Server 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed topology appropriate for your present and future goals, implement Lync 2013 in a way that expedites your return on investment, and deliver live webinar and on-premises training to your IT staff and end users. Progent has expertise in key components of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with popular Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
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Project Management Test Lab Consult
NLB Testing Consultants
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, creating efficient system upgrade methodologies, assessing and tuning performance, planning or validating disaster recovery solutions, resolving compatibility issues, and building training systems for the latest technologies. For Progent customers without adequate internal resources to configure effective test environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.
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Open Now Codian Specialist
Technology Professional Cisco VTC
Progent offers access to a senior consultant with extensive hands-on experience installing, managing, and enhancing video conferencing systems from top-tier vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal network management team, your ISP, and your video conferencing technology supplier to assist your company maximize the business value of your telepresence solution.
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Microsoft Lync 2013 Remote Support Services
Professionals Lync Server 2013 Mobility Services
Lync Server 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network telephony. Lync Server 2010 can enhance the functionality of Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing solutions. Progent's certified unified communications consultants offer remote and onsite support services to assist your company to manage and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to design and execute an efficient Skype for Business upgrade.
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macOS Technical Support Consultancy
macOS Remote Specialist
Progent provides national remote help and troubleshooting services for companies who operate Apple macOS and OS X networks or whose information systems feature a mix of Apple Mac and Microsoft technology. Progent's consultants can provide macOS and OS X users a variety of services including desktop assistance, migration to the latest version of macOS from legacy editions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote network consulting provides optimum leverage for your IT dollar by preserving user productivity and limiting the time billed for computer analysis and repair. Advanced online access tools and skilled technicians and consultants combine to enable Progent to solve most IT problems without squandering time and money by going to your location. In most of situations your network problems can be dealt with over the phone or through a combination of phone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to assist with the most difficult system issues.
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Windows 10 Configuration On-site Technical Support
Top Quality Remote Support Services Microsoft Windows 10 Evaluation
Progent's Microsoft-certified consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Online and onsite evaluation and upgrade services for Windows 10 available from Progent's consultants include Return on Investment estimates, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile management, telecommuter access, security and compliance, automated deployment and administration, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and end users, and post-migration consulting support.
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Microsoft Online Consulting Systems Management Server
Immediate SMS Server Upgrade Consultant
Progentís certified consultants offer small and medium size businesses enterprise-level consulting services for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for change and configuration management. Configuration Manager is Microsoft's new title for the change management solution formerly called SMS Server. System Center Configuration Manager 2007 provides a range of new features to Systems Management Server 2003 including full automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progentís Microsoft certified engineers can help you use SMS or Configuration Manager 2007 economically for automated operating system and application software deployment, security patch control, software metering, and licensing compliance. Progent's engineers can also assist your company to migrate smoothly from Microsoft Systems Management Server 2003 to Configuration Manager.
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Expert Microsoft Certified Monitoring and Reporting Information Technology Consulting
Microsoft System Center Operations Manager Engineer
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate critical issues detected by System Center 2012 Operations Manager.
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Microsoft Exchange 2003 Network Consulting
Outsourcing Exchange 2003
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange Server 2003 support, repair, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.
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CISSP Certified Expert Amazon AWS enterprise hybrid cloud solutions Development Firms
Amazon Web Services integration Programmer
Progent offers affordable remote support to assist companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.
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ProSight Managed Cloud Backup Services Support and Setup
Emergency ProSight Hybrid Cloud Data Backup Services Online Consulting
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information.
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24-7 Engineer Virtual Server
Server Management Support
Server proliferation wreaks havoc on network budgets and administrative resources. Server reduction via a virtual architecture promises lower total cost of ownership of servers and faster return on investment, more efficient use of servers, streamlined operations, increased network availability, and easier manageability. Typical uses for virtual servers are hardware consolidation, economical platforms for line-of-business legacy applications running on outdated operating systems, and affordable isolation of software development or evaluation environments from production systems.
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Largest Microsoft Access RDP Consulting Services
Microsoft Access migration Specialist
Progent offers affordable remote consulting services for all editions of Office Access including Access desktop and Access Web App and offers expert help for Access application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored online training for Office Access application programming and database administration.
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Network Consulting SCCM 2016 Hybrid Integration
SCCM 2016 Boundary Groups Support Outsourcing
Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings management, inventories network assets, guards against company data leakage, provides network health reporting, enables safe self service, and delivers a single control mechanism for managing multi-OS networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help businesses of any size with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.
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Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, optimizing and fixing System Center Operations Manager solutions and offer organizations of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to fix critical problems uncovered by Microsoft SCOM 2012.
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CCIE Certified UNIX Online Consultancy Services Company
Solaris Online Setup
Progent provides nationwide online phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX/Linux and Microsoft products. Online technical support offers optimum leverage for your information technology dollar by extending client efficiency and shortening the time charged for network repair services. Advanced remote access utilities and experienced technicians and consultants allow Progent to solve most network issues without wasting time and expense by traveling to your site. In most of cases your network issues can be dealt with by telephone or through a combination of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP premier security professionals to assist you with the most challenging network issues.
Top Ranked Cleveland-Cuyahoga County Consulting Firm Emergency Systems Engineer Cleveland
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Top Ranked Polycom ATX Telepresence Services Videoconferencing Network Engineer
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UNIX Migration Upgrade UNIX
Top Rated ProSight Virtual Server Private Cloud Hosting Consulting Services
Professionals Private Cloud Integration
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum degree of dependability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting services are built upon proven virtualization technologies that enable small and midsize companies with mixed- platform environments to save significantly on the costs of capital investments, infrastructure maintenance, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
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SCVMM 2016 and VMware ESXi IT Consultants
SCVMM 2016 Shielded VM Network Consultant
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a unified solution for configuring and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can help businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from older releases of Virtual Machine Manager, develop processes for building and deploying VMs and hosts, implement high-availability compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches, develop and refine PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's hypervisor professionals offer advanced Hyper-V consulting and VMware ESXi expertise.
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Jabber and AnyConnect Remote Support Services
24/7 Support Services Jabber and Expressway
Progent's Cisco Jabber consultants can provide remote or on-premises expertise to assist businesses of any size to design, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers in-depth support for all the technologies that make up building an end-to-end Cisco Jabber collaboration solution including Cisco network devices and management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration solution.