Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative network support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in America. Our extensive technical database and team style of problem solving has allowed Progent to build up a strong staff and a loyal international client base.

If you have experience giving Windows desktop support and reside in the Modesto area, teaming with Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's team of collaborative, high-output consultants. Progent's focus on providing IT consulting and network support to small and mid-size businesses will give you the opportunity to work personally with top executives and add measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile communications to help you to implement quick solutions when you help with business-critical problems.

If you want to pursue this position, you should email your resume to job-p016@progent.com. Be sure to include the job number of the position that you are asking about.

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Select a Topic:


Job Title

Desktop Support Specialist

Job Code

P016

Location

Work from home, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all releases of Microsoft Windows-powered desktop and laptop systems and others as needed.
  • Work directly with computer end users in helping to identify and resolve app and operating system issues that hinder productivity
  • Deploy, configure and verify a range of popular apps on user workstations
  • Operate on-premises to find and fix both emergency and persistent problems that affect the stability, protection, performance, accessibility, and general capability of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user hardware and help with other deployments, updates, and exchanges of workstations, notebooks and associated equipment
  • Assure the timely analysis and remediation of PCs and laptop computers and associated hardware
  • Remain updated with advanced knowledge of desktop and laptop computing applications and utilization of connectivity technologies including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in workstation administration new software setup, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation skill, talent to install temporary patches to resolve network problems and escalate support services when required
  • Broad background providing software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated commitment to facilitating uninterrupted operations
  • Work independently and display marked characteristics of responsibility and drive