Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive network consulting and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support database and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience providing desktop technical support and live in the Modesto area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and technical support to small businesses will give you the chance to work closely with top executives and contribute significantly to the success of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote support and mobile communications to enable you to implement quick solutions when you take on business-critical tasks.

If you want to be considered for this job, you should send your resume to job-p016@progent.com. Please specify the job number of the opportunity that you are asking about.

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ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information.

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Microsoft Certified Support Remote Support Jobs in Turlock, CA


Select a Topic:


Position Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Responsibilities
  • Maintain, analyze and resolve problems with all releases of Microsoft Windows-based workstation and notebook systems and others as necessary.
  • Work directly with computer users in helping to find and resolve app and OS issues that disrupt user productivity
  • Install, integrate and verify a variety of applications on user workstations
  • Work on-premises to diagnose and fix both emergency and chronic issues that reduce the stability, protection, speed, connectivity, and general functionality of desktops, notebooks, printers and other hardware
  • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, laptop computers and related equipment
  • Assure the prompt analysis and remediation of desktops and notebooks and related hardware
  • Remain current with advanced knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in workstation administration new program setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to resolve network problems and escalate support when required
  • Broad background providing software help to small organizations for all Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated commitment to facilitating uninterrupted operations
  • Work independently and display distinct characteristics of ownership and drive