Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive network consulting and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to be among the fastest growing and most respected Microsoft Partners in the United States. Our shared technical information base and collaborative approach to problem resolution has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience giving Windows desktop support and reside in the Modesto area, joining Progent and working for Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on offering IT expertise and technical support to small businesses will give you the opportunity to operate closely with decision makers and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and mobile communications to help you to implement quick solutions when you take on mission-critical tasks.

If you wish to be considered for this job, please email your qualifications to job-p016@progent.com. Please specify the job code of the opening that you are considering.

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    Position Title

    Desktop Engineer

    Job Code

    P016

    Location

    Work from home, virtual office environment.

    Expertise

    Primary Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, PC desktop, notebook and peripheral setup, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Support, analyze and troubleshoot issues with all versions of Windows-based workstation and notebook computers and others as needed.
    • Work with computer end users in helping to identify and resolve application and operating system issues that hinder user productivity
    • Deploy, configure and verify a variety of software programs on user workstations
    • Operate on-premises to find and resolve both urgent and chronic issues that reduce the stability, protection, speed, connectivity, and general capability of desktops, laptops, imaging devices and other hardware
    • Deploy new end-user hardware and perform other installations, updates, and exchanges of desktops, laptop computers and associated equipment
    • Provide the timely analysis and remediation of PCs and laptop computers and associated equipment
    • Stay updated with an expert knowledge of desktop and laptop applications and use of WAN technologies including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years experience in workstation admin new software configuration, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer troubleshooting and fault isolation skill, talent to install temporary patches to resolve network problems and escalate support services when required
    • In-depth experience providing software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven commitment to facilitating continuous productivity
    • Work without supervision and display distinct characteristics of ownership and motivation