Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, network environment, and employee compensation have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared support database and team style of problem solving has allowed Progent to retain a talented staff and a loyal international client base.

If you have a background providing desktop support and live in the Monterey area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on offering IT consulting and network help to small and mid-size businesses will be your chance to work closely with top executives and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote access and wireless communications to help you to deliver quick solutions when you take on mission-critical problems.

If you wish to look further into this opening, you should send your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are asking about.

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Position Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and notebook systems and others as needed.
  • Work directly with computer end users in helping to find and resolve app and operating system issues that disrupt productivity
  • Install, configure and verify a variety of software programs on user PCs
  • Work on-premises to diagnose and fix both emergency and persistent issues that impact the reliability, protection, performance, connectivity, and general functionality of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and perform other deployments, upgrades, and exchanges of workstations, notebooks and related equipment
  • Provide the prompt diagnosis and repair of PCs and laptop computers and associated equipment
  • Stay current with an expert knowledge of workstation and laptop applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years experience in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to install short-term patches to solve computer issues and escalate support when required
  • In-depth experience delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling uninterrupted productivity
  • Work without supervision and show marked quality of ownership and drive