Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is a progressive network consulting and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, support delivery, virtual office environment, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our extensive technical database and team style of problem resolution has allowed Progent to retain a talented staff and a satisfied international client base.

If you have a background providing desktop technical support and live in the Monterey area, joining Progent and supporting Progent's customers will expand your technical abilities through interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing computer expertise and technical help to small and mid-size companies will be your opportunity to work personally with top executives and add significantly to the growth of dynamic companies. In addition, Progent's virtual office network offers state-of-the-art technology for remote access and mobile connectivity to help you to implement quick solutions when you help with business-critical problems.

If you would like to pursue this job, please email your qualifications to Please include the job number of the opening that you are asking about.

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    Job Title

    Desktop Engineer

    Job Code


    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, analyze and resolve problems with all releases of Windows-based desktop and notebook computers and others as required.
    • Work with computer end users in helping to identify and fix application and operating system problems that hinder productivity
    • Install, integrate and verify a range of applications on user PCs
    • Operate on-premises to find and remediate both emergency and chronic issues that impact the stability, security, performance, connectivity, and general capability of workstations, laptops, printers and other hardware
    • Deploy new end-user equipment and help with other installations, updates, and swaps of PCs, laptop computers and related equipment
    • Provide the prompt analysis and repair of desktops and laptop computers and associated hardware
    • Stay updated with an expert knowledge of PC and laptop applications and use of connectivity technologies including the Internet


    Minimum Work Experience Requirements
    • Three years experience in workstation administration new program setup, computer and peripheral integration, trouble analysis and resolution)
    • Strong computer debugging and problem isolation ability, talent to implement temporary patches to solve network problems and escalate support services when necessary
    • Broad background delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Proven dedication to enabling continuous productivity
    • Work without supervision and show distinct quality of ownership and drive