Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our shared support database and collaborative style of problem resolution has allowed Progent to build up a strong staff and a loyal international client base.
If you have a background delivering desktop technical support and reside in the Monterey area, joining Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering IT expertise and network help to small and mid-size companies will be your opportunity to work closely with top executives and add significantly to the growth of exciting companies. Also, Progent's virtual office network offers advanced technology for remote access and wireless connectivity to help you to implement quick solutions when you take on business-critical tasks.
Job Title
Desktop Support Specialist
Job Number
P016
Work Location
Home-based, virtual office infrastructure.
Required Expertise
Key Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Primary Activities
Main Responsibilities
Support, analyze and troubleshoot issues with all versions of Microsoft Windows-based desktop and notebook computers and others as needed.
Work with computer users in helping to identify and resolve app and OS issues that impact productivity
Deploy, configure and verify a range of software programs on user PCs
Work on-site to find and remediate both urgent and chronic problems that impact the stability, security, speed, accessibility, and overall capability of workstations, notebooks, imaging devices and other hardware
Deploy new end-user equipment and help with other deployments, upgrades, and swaps of desktops, notebooks and related hardware
Assure the timely diagnosis and repair of desktops and notebooks and related equipment
Remain current with an expert knowledge of workstation and laptop computing applications and use of connectivity technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years experience in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and correction)
Strong computer troubleshooting and problem isolation ability, knowledge to install temporary patches to resolve computer problems and escalate support services when required
Broad background delivering software help to small companies for all Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to enabling uninterrupted productivity
Operate without supervision and display distinct characteristics of ownership and motivation
If you want to look further into this position, you should send your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that interests you.
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