Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, network environment, and employee compensation have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our shared technical database and team style of problem resolution has allowed Progent to retain a talented staff and a satisfied international customer base.

If you have experience delivering desktop support and live in the Monterey area, teaming with Progent and working for Progent's customers will expand your skills through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and network support to small and mid-size businesses will give you the opportunity to work personally with decision makers and add significantly to the growth of dynamic companies. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and mobile communications to enable you to deliver fast solutions when you help with business-critical tasks.

If you wish to be considered for this job, you should send your qualifications to job-p016@progent.com. Please include the job number of the position that you are asking about.

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Position Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and troubleshoot issues with all versions of Windows-based desktop and notebook computers and others as necessary.
  • Work directly with computer end users in assisting to find and resolve application and operating system problems that disrupt productivity
  • Install, integrate and test a variety of applications on user PCs
  • Operate on-site to diagnose and remediate both emergency and persistent problems that affect the stability, security, speed, connectivity, and overall functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user equipment and help with other installations, upgrades, and swaps of workstations, notebooks and associated hardware
  • Assure the prompt diagnosis and remediation of desktops and notebooks and associated equipment
  • Remain up-to-date with an expert knowledge of workstation and notebook applications and use of WAN technologies including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in workstation administration new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation skill, talent to install short-term patches to resolve computer issues and escalate support when necessary
  • Broad experience delivering software assistance to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to facilitating continuous productivity
  • Work without supervision and display distinct characteristics of ownership and drive