Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Working with Progent
Progent is an innovative computer support and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical database and team approach to problem resolution has helped Progent to retain a strong staff and a loyal international customer base.
If you have a background delivering Windows desktop support and reside in the Monterey area, joining Progent and working for Progent's customers will expand your skills through cooperation with Progent's team of mutually supportive, high-output engineers. Progent's focus on providing IT expertise and network help to small and mid-size companies will be your opportunity to operate personally with decision makers and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides advanced technology for remote access and wireless communications to help you to deliver fast solutions when you take on mission-critical problems.
Position Title
Desktop Engineer
Job Number
P016
Location
Work from home, virtual office infrastructure.
Expertise
Key Areas of Expertise
Exchange-based Outlook email
Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Essential Activities
Responsibilities
Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-based workstation and notebook computers and others as needed.
Work with computer users in helping to find and resolve application and operating system problems that hinder user productivity
Deploy, integrate and verify a range of popular apps on user workstations
Operate on-premises to find and resolve both emergency and persistent issues that affect the reliability, security, speed, accessibility, and general capability of workstations, notebooks, printers and other hardware
Install new end-user equipment and help with other installations, updates, and exchanges of workstations, laptop computers and related equipment
Assure the timely diagnosis and repair of desktops and notebooks and related equipment
Remain up-to-date with advanced knowledge of desktop and notebook applications and utilization of WAN infrastructure including the Internet
Experience
Minimum Professional Background Requirements
Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, trouble analysis and correction)
Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to solve computer problems and escalate support services when required
In-depth background providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 apps such as Outlook, Word, and Excel
High-level speaking and written communication ability
Demonstrated commitment to facilitating uninterrupted operations
Operate independently and display distinct quality of responsibility and drive
If you wish to be considered for this opening, you should email your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that you are considering.
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