Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our shared support database and collaborative style of problem resolution has allowed Progent to build up a strong staff and a loyal international client base.

If you have a background delivering desktop technical support and reside in the Monterey area, joining Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering IT expertise and network help to small and mid-size companies will be your opportunity to work closely with top executives and add significantly to the growth of exciting companies. Also, Progent's virtual office network offers advanced technology for remote access and wireless connectivity to help you to implement quick solutions when you take on business-critical tasks.

If you want to look further into this position, you should send your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that interests you.

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    Job Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and troubleshoot issues with all versions of Microsoft Windows-based desktop and notebook computers and others as needed.
    • Work with computer users in helping to identify and resolve app and OS issues that impact productivity
    • Deploy, configure and verify a range of software programs on user PCs
    • Work on-site to find and remediate both urgent and chronic problems that impact the stability, security, speed, accessibility, and overall capability of workstations, notebooks, imaging devices and other hardware
    • Deploy new end-user equipment and help with other deployments, upgrades, and swaps of desktops, notebooks and related hardware
    • Assure the timely diagnosis and repair of desktops and notebooks and related equipment
    • Remain current with an expert knowledge of workstation and laptop computing applications and use of connectivity technologies including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years experience in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation ability, knowledge to install temporary patches to resolve computer problems and escalate support services when required
    • Broad background delivering software help to small companies for all Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated dedication to enabling uninterrupted productivity
    • Operate without supervision and display distinct characteristics of ownership and motivation