Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our shared technical information base and collaborative approach to problem solving has helped Progent to retain a strong staff and a satisfied international client base.
If you have a background delivering desktop support and live in the Monterey area, teaming with Progent and working for Progent's customers will expand your skills through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on providing computer consulting and technical support to small companies will give you the opportunity to work personally with top executives and add measurably to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides advanced technology for remote support and mobile connectivity to help you to implement quick solutions when you take on mission-critical problems.
Job Title
Desktop Support Specialist
Job Code
P016
Work Location
Home-based, virtual office environment.
Required Expertise
Primary Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, workstation, notebook and peripheral setup, offsite connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Main Responsibilities
Maintain, diagnose and resolve issues with all releases of Microsoft Windows-based workstation and laptop computer systems and others as needed.
Work directly with computer users in assisting to identify and resolve app and operating system problems that hinder user productivity
Install, configure and test a variety of software programs on user workstations
Operate on-premises to diagnose and fix both urgent and chronic problems that affect the stability, protection, performance, accessibility, and overall functionality of workstations, laptops, imaging devices and other hardware
Deploy new end-user hardware and help with other installations, upgrades, and exchanges of PCs, laptop computers and related hardware
Assure the prompt diagnosis and remediation of PCs and notebooks and associated equipment
Remain updated with advanced knowledge of workstation and laptop computing applications and use of WAN technologies including the Internet
Experience
Minimum Professional Background Requirements
Three years experience in workstation administration new program configuration, computer and peripheral integration, trouble analysis and resolution)
Strong computer debugging and problem isolation ability, knowledge to implement short-term patches to solve computer issues and escalate support when necessary
In-depth background delivering software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Word, and Excel
High-level speaking and written communication ability
Proven commitment to enabling uninterrupted productivity
Work independently and show distinct quality of ownership and drive
If you want to pursue this position, please send your resume to job-p016@progent.com. Please include the job number of the opportunity that you are applying for.
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