Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, network environment, and employee compensation have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared support database and team style of problem solving has allowed Progent to retain a talented staff and a loyal international client base.
If you have a background providing desktop support and live in the Monterey area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on offering IT consulting and network help to small and mid-size businesses will be your chance to work closely with top executives and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote access and wireless communications to help you to deliver quick solutions when you take on mission-critical problems.
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Position Title |
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Desktop Support Specialist
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Job Code |
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P016
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Work Location |
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Home-based, virtual office environment.
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Expertise |
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Required Areas of Expertise
- Exchange-based Outlook email
- Microsoft software products, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, such as user maintenance
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Essential Activities |
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Responsibilities
- Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and notebook systems and others as needed.
- Work directly with computer end users in helping to find and resolve app and operating system issues that disrupt productivity
- Install, configure and verify a variety of software programs on user PCs
- Work on-premises to diagnose and fix both emergency and persistent issues that impact the reliability, protection, performance, connectivity, and general functionality of desktops, notebooks, printers and other end user equipment
- Deploy new end-user equipment and perform other deployments, upgrades, and exchanges of workstations, notebooks and related equipment
- Provide the prompt diagnosis and repair of PCs and laptop computers and associated equipment
- Stay current with an expert knowledge of workstation and laptop applications and use of connectivity infrastructure including the Internet
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Experience/Education |
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Minimum Work Background Requirements
- Three years experience in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
- Strong computer troubleshooting and problem isolation ability, talent to install short-term patches to solve computer issues and escalate support when required
- In-depth experience delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
- Excellent speaking and written communication ability
- Demonstrated dedication to enabling uninterrupted productivity
- Work without supervision and show marked quality of ownership and drive
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If you wish to look further into this opening, you should send your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are asking about.
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Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on time and on budget.
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Consult for Exchange Server Hosting
Progent's Microsoft Exchange Server Hosting Support Services offer an enterprise-class data center with backed-up power and environmental control systems, 24x7 site security and operations center, plus fault-tolerant access to Internet backbone service providers. Hosted Microsoft Exchange servers are set up as virtualized machines for high uptime, smooth scalability, and fast recovery. Services feature integration with your network, access to mobile communication devices, continual tracking of efficiency and network security, spam protection, patch and service pack management, Contact Center services, daily data backup, and comprehensive messaging management services.
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Active Directory Online Technical Support
Active Directory Integration
Microsoft Windows Enterprise Directory requires significant practical experience to integrate efficiently across a large corporation. Progent’s Microsoft Certified engineers are experts in planning, integrating, and supporting complex Enterprise Active Directory projects. Progent’s fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, cleaning up legacy beta software configuration objects in production Active Directory systems, and fixing failed installations of Active Directory and Active Directory-integrated programs.
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IT asset documentation management Consultant Services
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
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Information Technology Management for Small Office
Small Business Implementation
Progent delivers the help of Microsoft and Cisco-Premier network consulting professionals to offer customers affordable ways to help organizations maximize the value of Microsoft and Cisco products. For environments that span from remote offices to large corporations, Progent's network engineers can show you how to improve your network's e-mail architecture, protection, availability, throughput, and system management.
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Windows 2000 Support Services
Technology Consulting for Windows 2000
Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2K Servers and can simplify network administration, offer technical support and troubleshooting, and strengthen security. Progent can also show you how to create, rationalize, and implement a strategy to upgrade from Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in designing pilot installations to reduce the technical risk associated with migrating to Windows Server 2003 by identifying possible hardware and software compatibility problems.
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Consultancy for Slackware Linux
Professionals for PCLinuxOS Linux
If you are developing UNIX or Linux software in an environment that includes Windows-based processors, desktops, and office productivity products, Progent can provide full-service IT outsourcing that frees you to concentrate on your field of high-value know-how without the continual distraction of managing your business network. Through the use of smart network monitoring and by providing remote and on-site assistance when your company needs it, Progent offers an economical alternative for maintaining an information network that features excellent dependability, security, and performance. Progent's Linux developer support services include full-service it outsourcing, virtual infrastructure, online and on-site support and repair, 24x7 monitoring services, and Contact Center support.
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Automated Server Monitoring Online Support
Specialists for ProSight Automatic Patch Management
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical devices that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity.
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Progent's compensation structure is built on contribution, so just like working as an independent contractor, your income is directly tied to your generated revenue. Certain of our consultants stress lifestyle issues and elect to work at an easy pace, utilizing our flexible schedule to follow personal enthusiasms such as hiking, car racing, snow boarding, surfing, vacations, or spending free time with family and friends. Other consultants take advantage of the chance to make major bucks through lots of work and extended hours. Progent fully supports both sides of the spectrum plus any point in between.
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The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that minimizes your vulnerability to a ransomware attack and aligns with your business needs.
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