Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, network infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in America. Our extensive technical database and team style of problem resolution has helped Progent to retain a talented staff and a loyal international customer base.

If you have experience delivering Windows desktop help and reside in the Monterey area, teaming with Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on providing computer consulting and technical support to small and mid-size businesses will be your chance to operate personally with top executives and contribute measurably to the growth of dynamic companies. Also, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to help you to deliver fast solutions when you take on mission-critical problems.

If you want to be considered for this position, please email your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that interests you.

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Select a Topic:


Job Title

Desktop Engineer

Job Number

P016

Location

Work from home, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and resolve issues with all releases of Windows-powered PC and notebook systems and others as necessary.
  • Work directly with computer users in assisting to identify and resolve application and operating system issues that impact user productivity
  • Deploy, integrate and test a range of software programs on user PCs
  • Work on-site to diagnose and resolve both urgent and chronic issues that affect the stability, security, speed, accessibility, and general capability of workstations, laptops, printers and other end user equipment
  • Deploy new end-user hardware and perform other installations, updates, and exchanges of desktops, laptop computers and related equipment
  • Provide the prompt diagnosis and remediation of desktops and laptop computers and related equipment
  • Remain current with an expert knowledge of PC and laptop computing applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in desktop PC administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install short-term patches to resolve computer issues and escalate support when necessary
  • In-depth background providing software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven dedication to facilitating continuous operations
  • Operate without supervision and display distinct quality of responsibility and motivation