Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, network environment, and employee compensation have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared support database and team style of problem solving has allowed Progent to retain a talented staff and a loyal international client base.
If you have a background providing desktop support and live in the Monterey area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on offering IT consulting and network help to small and mid-size businesses will be your chance to work closely with top executives and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote access and wireless communications to help you to deliver quick solutions when you take on mission-critical problems.
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Position Title |
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Desktop Support Specialist
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Job Code |
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P016
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Work Location |
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Home-based, virtual office environment.
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Expertise |
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Required Areas of Expertise
- Exchange-based Outlook email
- Microsoft software products, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, such as user maintenance
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Essential Activities |
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Responsibilities
- Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and notebook systems and others as needed.
- Work directly with computer end users in helping to find and resolve app and operating system issues that disrupt productivity
- Install, configure and verify a variety of software programs on user PCs
- Work on-premises to diagnose and fix both emergency and persistent issues that impact the reliability, protection, performance, connectivity, and general functionality of desktops, notebooks, printers and other end user equipment
- Deploy new end-user equipment and perform other deployments, upgrades, and exchanges of workstations, notebooks and related equipment
- Provide the prompt diagnosis and repair of PCs and laptop computers and associated equipment
- Stay current with an expert knowledge of workstation and laptop applications and use of connectivity infrastructure including the Internet
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Experience/Education |
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Minimum Work Background Requirements
- Three years experience in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
- Strong computer troubleshooting and problem isolation ability, talent to install short-term patches to solve computer issues and escalate support when required
- In-depth experience delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
- Excellent speaking and written communication ability
- Demonstrated dedication to enabling uninterrupted productivity
- Work without supervision and show marked quality of ownership and drive
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If you wish to look further into this opening, you should send your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are asking about.
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Online Support Services for Microsoft Exchange 2016
Progent can assist you in all facets of your upgrade to Exchange Server 2016 such as planning high availability architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for high-availability CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
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Data Center Remote Support Services
Data Center Colo On-site Support
Progent’s data center support services are intended for companies with hardware housed at IDCs or data center colocation hosting sites and requiring on-demand in-person service at the co-location facility as well as remote help from Microsoft and Cisco Certified experts. Progent provides a complete array of data center and data center and colo consulting services including network architecture analysis, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, development and installation of zero-downtime configurations, architecting and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating fault tolerant server and storage clustering systems.
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Online Help for Office SharePoint Server 2007
Office SharePoint Server 2007 Support Outsourcing
Progent's Microsoft-authorized experts can help you evaluate the business justification for deploying SharePoint Server 2007, advise you on the appropriate edition of SharePoint Portal Server for your application, provide setup and deployment expertise, assist you to install Microsoft SQL Server as a supporting database manager, optimize your network infrastructure, integrate your standard and customized application software to work with Microsoft SharePoint 2007, design a company-wide security strategy that encompasses portal technology, and deliver maintenance and Help Desk support.
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Oracle DBA Consulting
Oracle Enterprise Manager Engineers
Progent can provide fast and affordable remote access to a certified Oracle DBA expert or an Oracle software developer. Progent offers comprehensive DBA services for any version of Oracle including 10g and 11g and can also assist you to design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL. Progent also can provide consulting for Streams replication technologies and Oracle Recovery Manager.
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Exchange Server Hosting Consultancy
Progent's Exchange Hosting Support Services offer a world-class data center with redundant power and environmental control systems, round-the-clock site security and IT support center, and failover access to tier-1 Internet service providers. Hosted Exchange servers are configured as virtual machines for service continuity, easy expandability, and rapid recovery. Progent's services include complete incorporation with your business network, access to handheld computing devices, continual tracking of performance and network security, spam protection, security update and revision control, Help Desk support, per-day backup, and full email management support.
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