Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Working with Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, network environment, and employee compensation have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in America. Our shared support database and collaborative approach to problem resolution has helped Progent to retain a talented staff and a satisfied international client base.
If you have experience delivering Windows desktop help and live in the Monterey area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing computer expertise and network support to small and mid-size companies will be your chance to work personally with top executives and contribute significantly to the success of dynamic businesses. In addition, Progent's virtual office network offers advanced tools for remote access and mobile communications to enable you to implement fast solutions when you help with mission-critical tasks.
Job Title
Desktop Support Specialist
Job Number
P016
Location
Work from home, virtual office environment.
Expertise
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Responsibilities
Maintain, diagnose and resolve issues with all versions of Microsoft Windows-powered PC and laptop computer systems and others as needed.
Work directly with computer users in assisting to identify and resolve application and operating system issues that hinder productivity
Install, integrate and test a range of software programs on user workstations
Operate on-premises to diagnose and remediate both emergency and persistent issues that impact the reliability, security, performance, connectivity, and general capability of workstations, laptops, printers and other end user equipment
Deploy new end-user equipment and help with other installations, upgrades, and exchanges of PCs, laptop computers and related hardware
Assure the timely analysis and repair of PCs and notebooks and related equipment
Stay updated with advanced knowledge of desktop and notebook computing applications and use of connectivity infrastructure including the Internet
Experience
Minimum Work Experience Requirements
Three years background in workstation administration new program setup, computer and peripheral integration, trouble analysis and mitigation)
Strong computer troubleshooting and fault isolation skill, talent to implement temporary patches to solve computer issues and escalate support services when necessary
Broad experience providing software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Proven dedication to enabling uninterrupted operations
Operate independently and display distinct quality of ownership and drive
If you want to pursue this job, you should send your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are asking about.
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