Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Working with Progent
Progent is an innovative computer support and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical database and team approach to problem resolution has helped Progent to retain a strong staff and a loyal international customer base.
If you have a background delivering Windows desktop support and reside in the Monterey area, joining Progent and working for Progent's customers will expand your skills through cooperation with Progent's team of mutually supportive, high-output engineers. Progent's focus on providing IT expertise and network help to small and mid-size companies will be your opportunity to operate personally with decision makers and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides advanced technology for remote access and wireless communications to help you to deliver fast solutions when you take on mission-critical problems.
Work from home, virtual office infrastructure.
Key Areas of Expertise
Exchange-based Outlook email
Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-based workstation and notebook computers and others as needed.
Work with computer users in helping to find and resolve application and operating system problems that hinder user productivity
Deploy, integrate and verify a range of popular apps on user workstations
Operate on-premises to find and resolve both emergency and persistent issues that affect the reliability, security, speed, accessibility, and general capability of workstations, notebooks, printers and other hardware
Install new end-user equipment and help with other installations, updates, and exchanges of workstations, laptop computers and related equipment
Assure the timely diagnosis and repair of desktops and notebooks and related equipment
Remain up-to-date with advanced knowledge of desktop and notebook applications and utilization of WAN infrastructure including the Internet
Minimum Professional Background Requirements
Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, trouble analysis and correction)
Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to solve computer problems and escalate support services when required
In-depth background providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 apps such as Outlook, Word, and Excel
High-level speaking and written communication ability
Demonstrated commitment to facilitating uninterrupted operations
Operate independently and display distinct quality of responsibility and drive
If you wish to be considered for this opening, you should email your qualifications to email@example.com. Please specify the job code of the opportunity that you are considering.
Progent's Citrix-certified consultants can help your business to design, implement, administer, and support a virtual Windows application delivery and management system built on Citrix XenApp. Progent's Cisco CCIE network consultants can help you enhance your network for delivering server-side and client-side applications, and Progent's remote datacenter support consultants can help your organization to administer and support an off-site datacenter that offers high uptime, enhanced security, and fast disaster recovery.
Progent's webinars provide small businesses the affordability, simplicity, and flexibility of web-based seminars plus the proven training techniques of expert instructors who use sophisticated technology to reproduce live, participatory classes. Progent can provide remote training for popular desktop applications including components of Microsoft Office suite such as Office Excel, Word, Access, and Project: Microsoft Dynamics business accounting and reporting solutions including MS Dynamics GP; as well as additional top desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
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Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable and safer AD environment. Both options also offer the long-term advantages of cutting-edge remote network monitoring and management technology. These advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime.
Windows Server 2008 R2 features outstanding levels of performance, protection, fault tolerance, scalability, and versatility that improve productivity of local, branch office, and mobile workers. Progent's Microsoft-certified experts can provide affordable online consulting, troubleshooting, and training services to assist you to plan, implement, and maintain Microsoft Windows Server 2008 R2 to add significant business value to your network.
Small to mid-sized businesses can now enjoy all the benefits of Operations Manager 2007 and in addition have quick access to Progentís Microsoft Certified network support professionals. With Progent's economically priced network service packages, small and midsize businesses can choose a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to offer small business networks enterprise-class availability, protection, and performance.
Exchange 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and delivers important innovations plus a revamped structure. These enhancements affect key IT areas like manageability, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of migrating to Exchange Server 2013, design an efficient test and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management services for Exchange Server 2013.
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Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to create a centrally managed and protected communications ecosystem that supports a BYOD computing style with instant messaging (IM), presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 experts and system integrators can assist your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-based (via Microsoft Lync Online) or hybrid topology suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and provide custom online and onsite training to your IT team and end users. Progent offers expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.
Progent has over a decade of background integrating, and supporting the core platforms that make up Microsoft System Center and can help you to plan, configure, support, and repair your System Center 2012 R2 solution to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can help your organization to upgrade to the latest edition of System Center from an earlier release or from a third-party datacenter management platform to provide the benefits of enterprise-class deployment, management automation, security, plus infrastructure and application availability and performance monitoring.
Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity downtime, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.
Progent offers technical support for medium size companies with 100 to 250 system clients. The medium size business or office has typically been an overlooked segment of the market for IT consulting expertise. The cost structures and support delivery practices of major outside service organizations make them too expensive for the typical small company or small medium business (SMB), which usually has a minimal information technology budget with which to support an IT system whose complexity and capability are often comparable to the information systems of far bigger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual office infrastructure and proactive network monitoring, significantly reduces the network maintenance expenses of an SMB while offering the mid-size organization with enterprise-level support from certified, world-class consultants knowledgeable in a wide array of small business technologies. If your mid-sized organization or small business is searching for the quality of IT support needed for a medium size organization without budgeting enterprise prices, you need Progent.
Progent's Microsoft-certified consultants can assist businesses of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help you to migrate from a legacy version of SCVMM or from a third-party management platform, and Progent can assist you to optimize and repair your existing SCVMM ecosystem so you get maximum business value.
Progent's expert solution designers and software developers can assist your company to build enhancements to Microsoft Dynamics GP/Great Plains that address the special needs of your organization while retaining the advantages of seamless Windows integration. Progent can also offer expertise with a range of software development tools that can be used to create integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks.
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Microsoft allows you to create seamless hybrid environments that combine Office 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on time and on budget.
Progent's certified ISA Server consultants have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with multiple offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to assist your small business in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your information protection requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of ISA Server.
Progent's Cisco-Premier network management consultants can show you how to use Cisco's management utilities alongside a selection of specialized third-party applications to build a complete network management solution in order to keep your environment running reliably, fully utilize limited resources, protect your data, revive quickly from device failure or deliberate assaults, and enable you to add or reassign valuable resources sensibly and economically as your company grows.
Progent offers the expertise of certified engineers and experienced software developers, database administrators, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and security consultants to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, set up test environments at your site or at Progent's test lab, design and carry out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS solutions, and configure an efficient and secure IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
Progent provides national remote technical support and troubleshooting services for businesses that operate Apple Mac networks or whose IT systems include a combination of Apple macOS and OS X with Microsoft products. Progent's experts offer macOS and Mac OS X clients a range of IT services including desktop assistance, upgrading to the latest version of OS X from earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote technical support offers maximum return for your information technology dollar by preserving user efficiency and limiting the hours charged for computer repair services. Sophisticated remote access tools and skilled technicians and engineers allow Progent to solve the majority of network issues without wasting time and expense by going to your location. In the vast majority of situations your network issues can be remediated by telephone or via a mix of telephone support and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM certified security professionals to help you with the toughest system issues.
Progent's UNIX platform consulting services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient single consulting firm to help you create and maintain a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Mandrake.
For large organizations, Progent can supplement in-house network support groups by offering world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branches, Progent can perform as a seamless nearby supplement of enterprise IT management. Progentís enterprise support services include company-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project planning, and world-class service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide field consultants and specialists to help with a site move or branch move, or a system designer to assist with building or utilizing an Internet Data Center or Hosting Facility.
Office 365 is Microsoft's growing suite of client productivity apps and cloud services offered on a subscription basis. Office 365 programs and cloud services are available in a variety of subscription plans intended for customers from individuals and households to enterprises. Progent can provide quick and easy online access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Android platforms. Progent can help your business to understand the many subscription options available with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also assist you to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based products and services.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Cisco's Small Business family of access points are Linux-powered devices designed as value-priced wireless APs for light workloads. Progent's Cisco CCIE Wi-Fi network consultants can provide online or onsite integration and debugging support to assist your organization to design, implement, upgrade, tune, manage and troubleshoot Cisco Small Business wireless access point deployments of any scale or architecture.
Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your current Windows 2000 Servers and can simplify system management, offer tech support and troubleshooting, and enhance security. Progent can also help you create, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in designing pilot programs to reduce the technical risk associated with moving to Windows 2003 Server by identifying possible hardware and software compatibility problems.
With Catalyst switches for small and medium-sized companies, Cisco allows companies to realize all the benefits of bringing intelligence into their IT infrastructures. Cisco's switch product line allows you to deploy capabilities to make your network infrastructure highly available to accommodate time-critical requirements, scalable to support future growth, safe enough to protect confidential information, and capable of prioritizing and controlling traffic flows to optimize network performance. Progent's CCIE certified engineers can help you pick out and deploy Cisco switches that make sense for your company. In addition, Progent's CISM and CISSP certified security consultants can help you create a strategic security policy and set up Catalyst switches so they help enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.
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Progent's Meraki Wi-Fi AP experts provide remote and on-premises support services to help businesses of any size to design, install, maintain, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security, ease of management and availability for wired and Wi-Fi clients irrespective of their location or computing device.
Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes network downtime, reduces long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-location upgrades, Progent has the experience to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and design offerings include expertise with the configuration of third-party enhancements of Exchange 2007 Server and the design of unified messaging implementations based on Exchange Server 2007.
Progentís professionals provide expertise in a variety of technologies related to mobile networking including system topology, Activesync, wireless security, mobile email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's certified consultants can save your business time and money by applying their wireless experience to help you choose and integrate mobile access solutions that make sense for your business. Progent can also tune your network architecture so that wireless handhelds perform better.
Progent can help you plan and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your security, modernize your analytics, take complete advantage of Microsoft Office integration, and minimize business interruption by designing and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.
Progent's certified engineers can assist your company to assess Windows 7 to verify application compatibility and to determine its performance and reliability working in your environment. Progent's consultants can also help you to assess the potential business advantages of moving to Microsoft Windows 7. If Windows 7 makes sense for your business, Progent can help your IT organization to plan and execute a smooth migration to Microsoft Windows 7 from a an older release of Windows.
Progent can assist you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's modern wireless controller solutions.
Progent's Microsoft Premier engineers offer world-class support for major implementations of Microsoft Exchange. Progent's experts can help you prepare for multi-site Exchange installations or updates and can provide local technicians to assist large companies with deployments of Exchange Server in the or any area covered by Progent's consultants.
Progent offers support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
GIAC was established in 1999 to certify the knowledge of IT security professionals. GIAC certifications are acknowledged by companies and institutions all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for all of the network security services addressed within GIAC accreditation such as evaluating network vulnerability, incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.
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Microsoft Windows Server 2008 is an important advance in making information systems more protected and available, simpler to virtualize and administer, higher performing, and able to provide an improved platform for web hosting and development. Progent can help your business benefit fully from the enhancements incorporated into Windows Server 2008 by providing consulting, troubleshooting, education, staffing, network monitoring, and security services.
Progent's Microsoft-certified Windows Server 2000 consultants offer computer support and IT consulting services for the complete family of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting services include system planning, deployment, documentation, on-site and off-site support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.
Progent can show you how to design, deploy, manage, monitor, and repair a viable Wireless LAN infrastructure, recommend appropriate technology, and configure wireless access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you build a thorough wireless network security plan that is well aligned with the security plan for your overall corporate network.
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Progentís Microsoft-certified experts can provide small and midsize companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a common location for your employees or clients to connect to, manage, share and manipulate relevant data, documents, and applications and to communicate with one another. It allows faster and better decisions, more effective sharing across groups and more streamlined business processes. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible within and outside a business network. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data theyíve created in a way that makes data convenient to locate, retrieve and apply.
Progent's ProSight Virtual Hosting service offers advanced virtualization technology, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified engineering team to provide small companies with a complete information technology outsourcing solution that enhances network availability and security, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have each of its operating system platforms and key application servers supported within a secure and reliable data center on a high-performance, high-availability virtual machine set up and supported by Progent's network support professionals.
Progent provides expertise for security auditing software including LANguard from GFI for performing a set of automatic network auditing scans to identify possible security problems. Progent has extensive knowledge of security auditing tools and can show you how to make sense of audit reports and react appropriately. Progent can show you how to build security into your company processes, install scanning software, define and implement a secure network environment, and suggest procedures to optimize the security of your network. Progent's security engineers are ready to help you configure a firewall, implement secure remote access to email and data, and install virtual private network. Progent's accredited security engineers can validate the protection of web-based software and can conduct extensive information security audits of enterprise-wide security to validate your company's compliance with recognized international security standards such as FISMA, NIST, and ISO 17799.