Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is an innovative computer support and information technology outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive technical information base and collaborative style of problem solving has helped Progent to retain a talented staff and a satisfied international client base.

If you have experience delivering desktop help and reside in the Morgan Hill area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-output engineers. Progent's concentration on providing computer expertise and technical support to small and mid-size businesses will give you the chance to work closely with decision makers and add measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and mobile connectivity to enable you to implement fast solutions when you help with business-critical tasks.

If you would like to apply for this job, you should send your resume to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.

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Microsoft MCSA Consulting Employment


Select a Topic:


Position Title

Desktop Engineer

Job Number

P016

Work Location

Work from home, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, analyze and resolve issues with all versions of Windows-based workstation and laptop computers and others as required.
  • Work directly with computer users in assisting to identify and resolve application and OS problems that impact productivity
  • Deploy, configure and test a range of software programs on user workstations
  • Work on-site to diagnose and remediate both emergency and chronic problems that reduce the reliability, security, speed, accessibility, and general functionality of workstations, notebooks, imaging devices and other end user equipment
  • Install new end-user hardware and perform other deployments, upgrades, and swaps of desktops, laptop computers and related hardware
  • Assure the timely analysis and repair of workstations and laptop computers and related hardware
  • Remain current with advanced knowledge of PC and laptop applications and use of WAN technologies including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation ability, knowledge to implement short-term patches to solve network problems and escalate support services when necessary
  • Broad experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to enabling uninterrupted productivity
  • Operate without supervision and show marked characteristics of responsibility and motivation