Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative network support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive technical information base and team approach to problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have experience giving desktop support and live in the Morgan Hill area, teaming with Progent and working for Progent's clients will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing computer consulting and technical support to small and mid-size businesses will be your opportunity to work personally with decision makers and contribute significantly to the growth of exciting businesses. Also, Progent's virtual office network provides state-of-the-art technology for remote support and wireless communications to help you to implement quick solutions when you help with business-critical tasks.

If you want to pursue this opening, you should send your resume to job-p016@progent.com. Please specify the job code of the position that you are applying for.

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Select a Topic:


Job Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, diagnose and troubleshoot issues with all releases of Windows-based desktop and notebook computer systems and others as necessary.
  • Work with computer users in assisting to find and fix app and OS issues that hinder user productivity
  • Deploy, integrate and verify a variety of popular apps on user workstations
  • Work on-site to diagnose and fix both urgent and persistent problems that affect the reliability, protection, performance, connectivity, and general capability of workstations, notebooks, printers and other hardware
  • Install new end-user equipment and perform other installations, updates, and exchanges of PCs, laptop computers and associated hardware
  • Provide the timely diagnosis and repair of workstations and notebooks and associated hardware
  • Remain up-to-date with advanced knowledge of workstation and laptop computing applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement short-term patches to resolve computer problems and escalate support when necessary
  • Broad background delivering software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated commitment to enabling uninterrupted operations
  • Work independently and display distinct quality of responsibility and drive