Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, network environment, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our shared support information base and collaborative style of problem solving has helped Progent to build up a talented staff and a satisfied worldwide client base.

If you have experience giving desktop support and reside in the Morgan Hill area, joining Progent and working for Progent's clients will expand your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on providing computer expertise and technical support to small and mid-size companies will give you the opportunity to operate personally with decision makers and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and mobile communications to enable you to implement quick solutions when you help with mission-critical problems.

If you wish to pursue this position, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are asking about.

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    Position Title

    Desktop Engineer

    Job Number

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, PC desktop, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Responsibilities
    • Support, diagnose and resolve problems with all versions of Microsoft Windows-based workstation and laptop systems and others as needed.
    • Work with computer users in helping to identify and fix app and OS problems that disrupt productivity
    • Deploy, integrate and verify a range of applications on user PCs
    • Work on-premises to diagnose and fix both emergency and chronic problems that affect the reliability, protection, performance, connectivity, and general functionality of desktops, notebooks, printers and other hardware
    • Install new end-user equipment and help with other installations, updates, and swaps of workstations, notebooks and related hardware
    • Provide the timely analysis and repair of workstations and notebooks and related hardware
    • Remain updated with an expert knowledge of workstation and laptop applications and use of WAN infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation ability, talent to install temporary patches to solve computer problems and escalate support when necessary
    • Broad background providing software help to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated commitment to facilitating uninterrupted operations
    • Work without supervision and display marked characteristics of ownership and motivation