Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Working with Progent
Progent is an innovative computer support and information technology outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive technical information base and collaborative style of problem solving has helped Progent to retain a talented staff and a satisfied international client base.
If you have experience delivering desktop help and reside in the Morgan Hill area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-output engineers. Progent's concentration on providing computer expertise and technical support to small and mid-size businesses will give you the chance to work closely with decision makers and add measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and mobile connectivity to enable you to implement fast solutions when you help with business-critical tasks.
Work from home, virtual office infrastructure.
Key Areas of Expertise
- Exchange-based Outlook email
- Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, such as user maintenance
- Maintain, analyze and resolve issues with all versions of Windows-based workstation and laptop computers and others as required.
- Work directly with computer users in assisting to identify and resolve application and OS problems that impact productivity
- Deploy, configure and test a range of software programs on user workstations
- Work on-site to diagnose and remediate both emergency and chronic problems that reduce the reliability, security, speed, accessibility, and general functionality of workstations, notebooks, imaging devices and other end user equipment
- Install new end-user hardware and perform other deployments, upgrades, and swaps of desktops, laptop computers and related hardware
- Assure the timely analysis and repair of workstations and laptop computers and related hardware
- Remain current with advanced knowledge of PC and laptop applications and use of WAN technologies including the Internet
Minimum Work Experience Requirements
- Three years background in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and mitigation)
- Strong computer debugging and problem isolation ability, knowledge to implement short-term patches to solve network problems and escalate support services when necessary
- Broad experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
- Excellent speaking and written communication skills
- Proven dedication to enabling uninterrupted productivity
- Operate without supervision and show marked characteristics of responsibility and motivation
If you would like to apply for this job, you should send your resume to email@example.com. Be sure to specify the job number of the opening that you are considering.
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Progentís Technical Response Center provides nationwide extended hours remote troubleshooting for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals offer after-hours telephone support and online secure network connection to troubleshoot and repair network problems quickly and economically. The scope of IT experience available from Progent's team of country-wide support professionals allows Progent to escalate even the most difficult problems to qualified experts as required. For urgent problems, the Technical Response Center tries to answer your call for service in less than one hour.
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Progent's Mac experts can promote the creative facets of Mac computing by providing help services and education in imaging, audio, and video. Progent's support professionals offer expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
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Progentís fault tolerant network experts offer reliability consulting, disaster recovery planning, system load balancing, 24x7 interoffice access, high-availability Internet interface design, 24x7 data center support, and other fault-tolerant networking support to show your company integrate a non-stop network for line-of-business applications. Progent possesses the experience to design economical, fault-tolerant systems by deploying the expanding suite of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-site network with a completely mirrored Internet interface and efficient system load balancing.
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Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern Wi-Fi controller technology.
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Mac Application Trainer
Progent can provide one-on-one training designed for individuals who wish to expand their knowledge of the macOS and OS X operating system, Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online training for macOS and Mac OS X applications.
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Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a easily managed web gateway that acts as a one-server solution for a variety of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting capabilities, allows custom reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to lower costs and enhance recoverability. Progent's Microsoft consultants can assist your company to plan and carry out test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing support and repair services. Progent can also assist your organization to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server.
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Progent's Microsoft-certified professionals have over 10 years of experience providing unified communications solutions for customers that range from small businesses to large enterprises. Progent provides economical consulting for all versions of Exchange Server to strengthen email and virus security, design high availability email environments, and facilitate remote and wireless email access. Progentís Microsoft Exchange support services can assist you in planning and carrying out a migration from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Exchange 2016 Server. In addition provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can help you integrate Microsoft Outlook Web App (OWA) for popular browsers. For email virus protection, spam blocking and data data leak prevention, Progent offers Email Guard security services.
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Consultancy Firm for PC Desktop
Microsoft Computer Consulting Company for PC Desktop
Progent can deliver a wide array of cost-effective services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or online assistance for individual machines or notebooks or help you to design and implement a large-scale rollout of new or revised OS software and business applications. Progent can also supply engineers and technicians to help your company to prepare for and implement an office move or consolidation designed to cause minimal disruption of your productivity.
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Progentís non-stop interoffice connectivity and fault tolerant system connection consultants can help small businesses achieve zero-downtime Interoffice connectivity via fully redundant networks featuring automatic failover. Progentís Cisco Certified Internetwork Experts can plan and deploy high-availability Inter-office networks supported by non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over offers affordable 24x7 interoffice connectivity.
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Progent provides the services of Microsoft and Cisco-Certified network consulting experts to offer clients economical alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that range from remote offices to large corporations, Progent's network engineers can assist you to improve your information system's e-mail infrastructure, security, reliability, performance, and network administration.
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E-Mail Guard is Progent's economical spam filtering and virus protection solution that gives small businesses enterprise-quality defense against spam, viruses, directory harvesting, and other varieties of e-mail-based assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive library of web-based spam filtering and virus protection services that ward off email assaults before they are able to breech the company firewall. Perimeter Manager also allows administrators track and manage their email systems, irrespective of server vendor, hardware type, or data center location.
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ISA 2004 Standard Edition Server Computer Engineer
ISA 2004 Server IT Consulting
Progent's Microsoft-certified ISA Server consulting experts have long experience developing Microsoft ISA Server-based security solutions for IT networks with multiple sites, remote users, and mission-critical web applications. Progent's ISA Firewall consultants can help your small business in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without adversely limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.