Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem solving has helped Progent to build up a strong staff and a loyal international client base.

If you have a background giving desktop help and live in the Morgan Hill area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on offering computer expertise and network help to small and mid-size companies will give you the chance to operate closely with top executives and add significantly to the success of dynamic companies. In addition, Progent's virtual office network offers advanced tools for remote support and wireless communications to enable you to implement quick solutions when you take on mission-critical problems.

If you would like to pursue this opening, you should email your qualifications to Please specify the job number of the opportunity that you are asking about.

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Position Title

Desktop Support Specialist

Job Code



Work from home, virtual office infrastructure.


Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and resolve problems with all releases of Windows-based desktop and laptop computers and others as needed.
  • Work with computer users in helping to identify and resolve app and OS problems that hinder productivity
  • Deploy, integrate and test a range of applications on user PCs
  • Work on-site to diagnose and resolve both emergency and chronic problems that reduce the stability, security, performance, connectivity, and general capability of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and perform other installations, upgrades, and swaps of PCs, notebooks and related hardware
  • Assure the prompt diagnosis and remediation of desktops and laptop computers and associated hardware
  • Remain current with an expert knowledge of desktop and notebook applications and use of connectivity infrastructure including the Internet


Minimum Professional Background Requirements
  • Three years background in workstation administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to solve computer problems and escalate support services when required
  • Broad background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating uninterrupted productivity
  • Work independently and display distinct quality of responsibility and drive