Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is an innovative computer consulting and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, network environment, and employee benefits have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared support database and team approach to problem resolution has helped Progent to retain a strong staff and a satisfied worldwide customer base.
If you have a background delivering desktop help and live in the Morgan Hill area, joining Progent and working for Progent's customers will expand your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on offering computer consulting and technical support to small companies will give you the chance to operate personally with decision makers and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless communications to enable you to deliver fast solutions when you help with mission-critical problems.
Job Title
Desktop Engineer
Job Code
P016
Location
Home-based, virtual office environment.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Essential Activities
Responsibilities
Maintain, diagnose and resolve problems with all versions of Microsoft Windows-based PC and notebook computer systems and others as necessary.
Work directly with computer end users in assisting to identify and resolve application and OS problems that disrupt productivity
Install, integrate and verify a range of software programs on user workstations
Work on-premises to diagnose and fix both emergency and chronic problems that affect the reliability, security, performance, accessibility, and overall capability of workstations, notebooks, printers and other hardware
Install new end-user hardware and perform other installations, updates, and swaps of desktops, notebooks and related hardware
Assure the prompt analysis and remediation of desktops and laptop computers and associated hardware
Remain current with an expert knowledge of workstation and laptop applications and utilization of connectivity technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years background in desktop PC administration new program setup, computer and peripheral integration, troubleshooting and resolution)
Strong computer troubleshooting and problem isolation skill, knowledge to implement temporary patches to resolve computer issues and escalate support when required
Broad experience providing software help to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
Excellent speaking and written communication ability
Demonstrated dedication to facilitating uninterrupted productivity
Work independently and display distinct quality of ownership and drive
If you wish to look further into this job, you should send your qualifications to job-p016@progent.com. Be sure to include the job code of the position that you are asking about.
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