Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee benefits have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the United States. Our shared support information base and collaborative approach to problem resolution has allowed Progent to retain a talented staff and a loyal international customer base.

If you have a background delivering Windows desktop technical support and live in the Morgan Hill area, teaming with Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on offering computer expertise and technical support to small businesses will be your chance to operate personally with decision makers and add measurably to the success of exciting companies. Also, Progent's virtual office network offers advanced tools for remote support and wireless connectivity to help you to implement fast solutions when you help with business-critical tasks.

If you wish to look further into this position, you should send your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are considering.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    Responsibilities
    • Support, diagnose and troubleshoot issues with all releases of Microsoft Windows-powered desktop and notebook systems and others as necessary.
    • Work directly with computer end users in helping to identify and resolve application and operating system problems that disrupt productivity
    • Install, integrate and test a variety of popular apps on user PCs
    • Work on-site to diagnose and fix both emergency and chronic problems that affect the stability, security, performance, accessibility, and overall capability of workstations, laptops, imaging devices and other end user equipment
    • Install new end-user equipment and help with other installations, upgrades, and exchanges of desktops, laptop computers and associated hardware
    • Provide the prompt diagnosis and repair of PCs and laptop computers and related equipment
    • Stay up-to-date with advanced knowledge of desktop and laptop applications and utilization of WAN technologies including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years experience in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and correction)
    • Strong computer debugging and fault isolation ability, knowledge to implement short-term patches to resolve network problems and escalate support services when required
    • In-depth background providing software assistance to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Proven commitment to enabling uninterrupted productivity
    • Operate without supervision and show marked characteristics of responsibility and motivation