Progent is seeking Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is a progressive computer consulting and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the United States. Our shared technical information base and collaborative style of problem resolution has helped Progent to build up a talented staff and a loyal worldwide client base.

If you have experience providing Windows desktop technical support and reside in the Napa area, teaming with Progent and working for Progent's customers will expand your skills through cooperation with Progent's staff of mutually supportive, high-productivity consultants. Progent's concentration on offering IT expertise and technical support to small companies will be your chance to operate personally with top executives and add significantly to the success of dynamic companies. Also, Progent's virtual office network provides state-of-the-art technology for remote support and mobile communications to help you to implement quick solutions when you help with mission-critical problems.

If you want to look further into this job, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the position that you are considering.

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    Position Title

    Desktop Engineer

    Job Code

    P016

    Location

    Home-based, virtual office infrastructure.

    Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, workstation, notebook and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Responsibilities
    • Support, diagnose and troubleshoot issues with all releases of Microsoft Windows-based PC and laptop computers and others as required.
    • Work directly with computer users in assisting to identify and resolve app and OS problems that impact user productivity
    • Install, integrate and verify a range of popular apps on user workstations
    • Work on-premises to find and resolve both urgent and persistent issues that affect the reliability, security, speed, accessibility, and general capability of workstations, notebooks, printers and other end user equipment
    • Install new end-user equipment and perform other installations, upgrades, and swaps of desktops, notebooks and related equipment
    • Provide the prompt analysis and repair of workstations and laptop computers and related hardware
    • Remain up-to-date with advanced knowledge of desktop and notebook applications and use of connectivity infrastructure including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years background in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and correction)
    • Strong computer debugging and problem isolation skill, talent to install short-term patches to resolve network problems and escalate support when necessary
    • In-depth background providing software assistance to small companies for all Windows OS, Office Suite, and Office 365 apps including Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to facilitating continuous productivity
    • Work independently and display marked characteristics of responsibility and drive