Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our shared support information base and collaborative style of problem solving has helped Progent to retain a talented staff and a satisfied worldwide customer base.

If you have a background providing desktop support and live in the Napa area, joining Progent and working for Progent's customers will expand your skills through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on offering IT consulting and technical help to small companies will give you the chance to operate closely with decision makers and add significantly to the growth of exciting companies. Also, Progent's virtual office network offers advanced tools for remote access and wireless connectivity to help you to deliver fast solutions when you help with business-critical tasks.

If you wish to pursue this opening, you should send your resume to job-p016@progent.com. Please specify the job code of the opportunity that you are asking about.

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Position Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Windows-based PC and notebook computers and others as needed.
  • Work directly with computer users in helping to find and resolve app and OS issues that hinder productivity
  • Deploy, integrate and verify a range of applications on user PCs
  • Work on-premises to diagnose and resolve both emergency and persistent issues that impact the stability, protection, speed, accessibility, and overall capability of workstations, notebooks, printers and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of desktops, notebooks and associated hardware
  • Assure the timely analysis and remediation of workstations and notebooks and related equipment
  • Stay current with an expert knowledge of desktop and notebook applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in workstation administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, knowledge to implement short-term patches to solve network issues and escalate support services when required
  • Broad background providing software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating continuous productivity
  • Work without supervision and display distinct quality of ownership and drive