Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is an innovative network support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative style of problem solving has helped Progent to build up a talented staff and a satisfied worldwide client base.
If you have a background delivering Windows desktop support and live in the Napa area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering computer consulting and network help to small companies will give you the opportunity to operate personally with top executives and contribute significantly to the growth of exciting companies. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless communications to help you to deliver quick solutions when you take on business-critical tasks.
Job Title
Desktop Engineer
Job Number
P016
Location
Home-based, virtual office infrastructure.
Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, workstation, notebook and peripheral integration, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Responsibilities
Support, diagnose and resolve problems with all versions of Microsoft Windows-powered workstation and laptop systems and others as required.
Work with computer users in helping to identify and resolve app and operating system issues that disrupt productivity
Install, integrate and test a range of popular apps on user workstations
Work on-premises to diagnose and remediate both emergency and chronic problems that reduce the stability, security, performance, accessibility, and overall functionality of desktops, laptops, imaging devices and other end user equipment
Deploy new end-user equipment and help with other installations, updates, and exchanges of workstations, notebooks and associated equipment
Assure the prompt analysis and remediation of desktops and notebooks and associated equipment
Stay up-to-date with an expert knowledge of desktop and notebook applications and use of connectivity technologies including the Internet
Experience
Minimum Work Experience Requirements
Three years background in workstation administration new program setup, computer and peripheral integration, trouble analysis and correction)
Strong computer troubleshooting and fault isolation skill, knowledge to implement temporary patches to solve computer problems and escalate support when necessary
Broad background delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
Excellent speaking and written communication ability
Proven dedication to facilitating uninterrupted productivity
Operate independently and display marked quality of ownership and drive
If you wish to apply for this opening, you should email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opening that you are applying for.
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This page includes current information on security threats, patches, and leading practices. Contact Progent if you need assistance securing your network against the latest IT security threats.
MCSA MCDBA MCIPT Engineer Employment Opportunities Napa California
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