Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Working with Progent
Progent is an innovative computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network infrastructure, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support database and team approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.
If you have a background providing Windows desktop help and reside in the Napa area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on offering IT consulting and technical support to small businesses will be your opportunity to work closely with decision makers and add measurably to the success of exciting businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless communications to help you to deliver quick solutions when you help with business-critical problems.
Desktop Support Specialist
Work from home, virtual office infrastructure.
Required Areas of Expertise
- Exchange-based Outlook email client
- Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, including user maintenance
- Support, analyze and resolve issues with all versions of Windows-powered PC and laptop computers and others as required.
- Work directly with computer end users in assisting to identify and fix application and OS problems that hinder user productivity
- Install, integrate and verify a variety of applications on user PCs
- Work on-premises to diagnose and remediate both urgent and persistent issues that reduce the reliability, protection, performance, connectivity, and general capability of workstations, notebooks, printers and other hardware
- Deploy new end-user hardware and perform other deployments, upgrades, and exchanges of workstations, laptop computers and related hardware
- Provide the prompt analysis and repair of PCs and laptop computers and associated equipment
- Remain updated with advanced knowledge of desktop and notebook computing applications and use of WAN infrastructure including the Internet
Minimum Professional Background Requirements
- Three years background in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and correction)
- Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to solve computer issues and escalate support when required
- Broad experience providing software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
- High-level speaking and written communication ability
- Demonstrated dedication to enabling continuous productivity
- Work independently and show marked quality of ownership and drive
If you want to apply for this position, please send your qualifications to firstname.lastname@example.org. Be sure to include the job code of the opportunity that you are considering.
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Small Office Small Business IT Outsourcing Small Business Network Help
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CIO Consultant Services
Support and Help for Chief Information Officer
Progent offers the part-time or temporary services of a seasoned Chief Information Officer to offer a broad perspective to help you pick and maintain network solutions appropriate for your present needs and that can be a firm foundation for your growth. Progent's temporary Chief Information Officer services provide economic leverage to organizations trying to maximize the impact of their network expenditures but who are unable or unwilling to take on another high-level position to their head count. Because Progent is vendor-agnostic, with a large team of consultants certified to maintain all major operating systems and networking technologies plus a wide selection and application software, Progent is in a unique position to provide objective recommendations along with advanced technical help for building and maintaining information systems that match the particular needs of your business.
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Citrix XenDesktop Consulting
Citrix XenServer Computer Consultant
Citrix offers a powerful line of platforms that provide enterprise-class manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist your company to evaluate the strategic benefits of Citrix virtualization products and can help you plan, validate, implement, troubleshoot, and maintain Citrix virtualization platforms.
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Symantec Raptor Cybersecurity Company Security Firms
Branch Office Network Security Consultant
Internet Data Center Online Troubleshooting
For corporations with branch offices in or any region served by Progent's engineers, Progent's Microsoft-Premier IT support experts and certified Cisco system consultants can provide a variety of IT consulting services including project management, Sarbanes Oxley compliance, office moves, corporate security, system design, on-site or remote branch office support, and technical support for data center hosting facilities. A Progent network consultant can show you how to plan a multi-office network that makes efficient use of colocation facilities and Internet data centers. Progentís Microsoft Premier engineers can help major enterprises design, integrate and maintain major rollouts of the latest releases of Microsoft technology such as Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can help you deploy Cisco technology for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.
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Systems Management Server 2003 Integration Services Microsoft SMS IT Services
Technical Consultant for Catalyst 3560 Switch Catalyst Switch IOS-XR Consulting Services
Windows 2000 Server Network Consultant
Microsoft Windows 2000 Technology Consulting Services
Progent's certified Microsoft Windows 2000 consulting staff can help you optimize the capability of your existing Windows 2K Servers and can simplify system management, provide tech support and troubleshooting, and enhance security. Progent can also show you how to create, justify, and implement a strategy to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is experienced in setting up pilot programs to eliminate the obstacles involved with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility issues.
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Infor SyteLine CloudSuite Training Consulting Services
Infor SyteLine CloudSuite Quality Control Engineer
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and distribution companies to simplify supply chains and streamline key processes to get products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite consulting that can range from as-needed guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Office 365 integration, training, and DBA services.
Technology Professional for Virtual Server Information Technology Consulting for Server Consolidation
Network Support Outsourcing Specialist
CIO Outsourcing Services
Progent can deliver in-depth online consulting for all technical areas common to todayís small company IT systems and offers an array of strategic, as-needed support services such as a part-time Chief Information Officer to provide senior-level planning and negotiating capability, a Technical Response Center for help desk support, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for major initiatives such as site relocations oroperating system migrations, connectivity consultants for designing high-performance and reliable infrastructure, security specialists to verify data protection and compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to create, customize, or troubleshoot mission-critical applications.
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Our Experts Team provides support in key technologies including Macintosh networking and programs; Expertise for Linux, UNIX-based, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and specialized application support; Chief Information Officer, business analyst, and project management services; Special program design and integration; Web, electronic business, EDI, and client information portal development and deployment; DBM support and performance help; Business information consulting; and Telecommunications architecture support.
Top Quality Firewall Configuration for CISSP Cybersecurity Firms
Microsoft and Apple Mac Desktop Small Office Computer Consulting
System Consultant for Microsoft Desktop
Progent offers a broad array of cost-effective services to help your business to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or remote help for individual computers or notebooks or work with you to design and carry out a large-scale migration to new or updated operating system software and applications. Progent can also supply consultants and technicians to help you to prepare for and implement a company move or consolidation designed to cause minimal disruption of your productivity.
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Failover Clusters Windows Server 2008 Technical Consultant
Microsoft Windows Failover Cluster IT Services
The server cluster feature set incorporated into the Datacenter and Enterprise versions of Windows Server 2008 is dramatically re-engineered to streamline the deployment, setup, and maintenance of server clusters that offer improved levels of system dependability, protection, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, easier setup and installation, unified cluster management, new cluster infrastructure for increased uptime, hardened security and quorum models, elimination of failure points, greater disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can help you evaluate the advantages of failover clusters, design and execute an installation, educate your network support personnel to manage your cluster environment, deliver ongoing consulting and technical help services, and produce and test a workplace recovery procedure.
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Cisco Content Router Network Consultant
Technical Support Services for Cisco Content Engine Network Module for Content Delivery
Progent offers fault tolerant load balancing support covering system load balancing, load balanced applications, network infrastructure routing, and content dispatching products including F5 Networks 3DNS. High availability load balancing vendors for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
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