Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Why Consultants Are Teaming with Progent
Progent is an innovative network consulting and information technology outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the United States. Our shared technical information base and team approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.
If you have experience delivering Windows desktop technical support and reside in the Napa area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on offering computer expertise and technical support to small and mid-size businesses will be your chance to work closely with top executives and add measurably to the success of exciting businesses. Also, Progent's virtual office network offers advanced tools for remote support and mobile communications to help you to deliver quick solutions when you take on business-critical problems.
Position Title
Desktop Support Specialist
Job Number
P016
Location
Work from home, virtual office environment.
Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Responsibilities
Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-powered workstation and notebook computer systems and others as needed.
Work with computer users in helping to find and resolve application and OS problems that hinder productivity
Install, configure and test a range of software programs on user PCs
Work on-site to diagnose and resolve both urgent and chronic problems that affect the stability, security, performance, accessibility, and general functionality of desktops, laptops, printers and other end user equipment
Install new end-user hardware and help with other installations, updates, and swaps of workstations, laptop computers and related hardware
Assure the timely diagnosis and remediation of desktops and notebooks and associated equipment
Remain updated with an expert knowledge of workstation and laptop applications and utilization of WAN infrastructure including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years background in workstation admin new program configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve computer issues and escalate support when required
Broad experience delivering software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Proven commitment to facilitating continuous operations
Operate independently and display distinct characteristics of ownership and motivation
If you would like to be considered for this opening, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that you are applying for.
Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals and information workers, lessening the difficulty of designing, deploying, administering, and using enterprise information and database programs in environments ranging from handheld devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in designing and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Progent’s Microsoft certified consultants provide small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver important software quickly and automatically to appropriate users, reduce software expense and adhere to licensing agreements by understanding patterns of usage, enhance Windows protection by improving your awareness of weak points and by installing targeted patches, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the management functions built into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including program and hardware inventory.
Progent can provide affordable remote consulting to assist companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security.
CISA Certified Security Expert Network Support Specialists Network Architecture Site Move Engineers
For enterprises with branches in California or any area covered by Progent's consultants, Progent's Microsoft-Certified IT support professionals and authorized Cisco system specialists offer a range of network support services including project management, SOX compliance, office moves, corporate security, system architecture, on-site or phone-based branch office support, and troubleshooting for collocation hosting facilities. A Progent IT consultant can help you design a multi-office network that makes smart use of collocation facilities and Internet hosting sites. Progent’s Microsoft Premier consultants can help large corporations design, integrate and maintain massive rollouts of updated versions of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP consultants can assist you to deploy Cisco technology for connectivity solutions that combine basic, high-speed, integrated, and remote networking.
Progent’s wireless consultants can help small companies design, select, test, configure and support protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of security that equals or exceeds wireline interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you identify and install the wireless connectivity solutions that match your business requirements.
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT management staff, create an enterprise-wide security plan, streamline IT administration, assist with creating applications, and generate and test a DR/BC plan.
Progent's Microsoft-certified consultants can deliver affordable remote and on-premises help to implement your migration to Microsoft Exchange 2010, produce thorough documentation of your new messaging environment, train your network support team and end users to get them ramped up quickly on Exchange Server 2010, and offer continuing administrative services and engineering support. Progent's consultants can also assist you to migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.
Progent's Cisco-certified wireless consultants can assist you to evaluate the benefits of adopting Catalyst wireless controllers to manage wireless deployments of any scale. Progent can help you to support and debug your existing wireless network or help you design and carry out a smooth migration from earlier generation Wi-Fi controllers to current models.
Progent's UNIX family consulting services offer small businesses and software developers support for administering and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent can give your organization access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience offers you an easy one-stop consulting firm to show you how to build and manage a protected and reliable cross-platform connectivity and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
Global Information Assurance Certification was established in 1999 to certify the knowledge of network security experts. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the security disciplines covered under GIAC certification such as evaluating infrastructure vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
Cisco's security and offsite access products for small companies represent a comprehensive line of manageable security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert staff of consultants includes experienced engineers with Cisco's CCIE and CCNP qualifications who can help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that align best with your business objectives.
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall.
Progent offers expert online support services to help companies integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information.
Progent offers affordable online access to an authorized Oracle DBA expert or an Oracle software programmer. Progent can provide comprehensive database administration services for any version of Oracle including 10g and 11g and can also assist you to design, create, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also provides consulting for Streams replication tools and Oracle Recovery Manager.
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Exchange Server 2007 migration plan that minimizes network disruption, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Progent’s Technical Response Center provides national extended hours remote help for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer after-hours phone support and online direct network access to isolate and repair network problems quickly and economically. The scope of technical experience represented by Progent's team of nationwide service professionals allows Progent to escalate even the most difficult network issues to competent specialists as needed. For urgent problems, the Technical Response Center tries to answer your call for support in less than one hour.
Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth migration to Cisco's latest wireless controller technology.
Progent's Microsoft-certified failover clustering consultants can help companies of all sizes to assess the advantages of deploying Windows Server 2012 clustering technology to create a powerful high-availability/disaster recovery solution, assist you to plan and install a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for clusters that include physical servers or virtual ones, and help you to streamline the administration of failover clusters.
Progent offers clients the services of engineers who have earned some of the IT industry's most prized certifications. Progent believes that customers have the right to know that their computer service consultants have accredited testing plus broad real-world field experience so that Progent's clients can use Progent's service with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly better vendor support than is offered to non-certified service providers, allowing Progent to deliver clients a higher level of IT support. In addition, major certifications such as CISA or ISSAP for IT security can aid corporate customers to show compliance with regulatory requirements by engaging the assistance of accredited industry professionals.
Progent's certified information technology experts offer Windows Server 2016 migration consulting to help businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.
Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing high availability system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Network monitoring typically entails observing a system's resource usage to help identify data traffic backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux or UNIX and can be used to observe multi-OS environments where UNIX and Windows operate together. Progent's system support consultants can help you use both these programs to optimize and repair your network. Progent's UNIX consulting professionals provide small businesses and developers assistance with administering and supporting UNIX and Linux networks that coexist with Windows-based technology.
Progent's Intune consultants can assist your company to understand the strategic case for adopting Microsoft Intune for administering your web-facing mobile devices including notebooks, phones, and tablets powered by Windows, iOS, and Android. Progent can assist your company to configure security and compliance policies, plan and deploy test environments to confirm the appropriateness of Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and provide ongoing support for your Intune deployment.
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for centralized management.
Progent's Solaris family support services offer small and mid-size businesses and developers assistance with administering and supporting Sun Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise offers you an easy single source to show you how to build and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Progent can assist you in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning HA architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
Server growth wreaks havoc on network budgets and management resources. Server consolidation via a virtual infrastructure promises lower total cost of ownership of servers and faster ROI, more efficient utilization of servers, streamlined operations, increased network uptime, and easier management. Typical uses for virtual machines are hardware consolidation, economical platforms for mission-critical legacy applications running on obsolete operating systems, and affordable quarantine of software development or pilot testing environments from production systems.
System Center Configuration Manager automates application and device provisioning across multiple sites, simplifies compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, allows safe end-user self service, and offers a common control mechanism for administering mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can help businesses of any size with any facet of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Progent's Windows consultants can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and onsite assessment and migration services for Microsoft Windows 10 offered by Progent's consultants include Return on Investment estimates, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker access, security and compliance, streamlined deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support staff and users, and post-migration consulting support.
Forefront Threat Management Gateway is based on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that delivers a single-server solution for a variety of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting capabilities, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to cut costs and enhance recoverability. Progent's Microsoft-certified engineers can help your company to plan and execute pilot and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint; install Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Progent offers cost-effective online and on-premises consulting to assist companies of any size to move any portion of their core IT resources to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security strategies.
The Helpdesk support delivery structure adopted by Progent's Technical Response Center gives small organizations an efficient option to dependence on independent service individuals by offering broad technical knowledge accessible to multiple engineering groups, optional 24x7 access to emergency help, escalation capability to world-class engineers for solving even the most complex problems, service consistency and reliability, prompt follow-up overseen by veteran support administrators, a selection of easy-to-use ways for initiating service jobs, and a high level of process transparency enabled by ticket tracking and accessible via a web portal.
Secure Application Publishing with ISA Server 2006 provides greater protection of intranet applications while supporting increased efficiency by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information across all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can show you how to plan, install, set up, and maintain Internet Security and Acceleration Server 2006 on your system so your company benefits from a smart and affordable balance of protection, productivity, and performance.
Cisco's Firepower Next Generation Firewalls provide a significant performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer centralized control of modern security features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and carry out a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT environments that span branch offices, data centers, and cloud resources.
Progent’s Technical Response Center (TRC) offers affordable nationwide after-hours remote help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers offer extended hours phone support and remote direct network connection to troubleshoot and resolve technical problems quickly and economically.
Progent’s Wireless Site Survey assists you to design and implement a wireless network adapted to your facilities, offering you a wireless solution that delivers the reception, performance, load-handling capability, QoS, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premises service.
Progent offers businesses of all sizes enterprise-class IT remote or in-person consulting for networks based on Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also offer security expertise for companies ranging from the small office to the global enterprise.
Progent's Cisco certified Wi-Fi consultants offer economical online and on-premises help for legacy and modern 802.11ac Aironet Wi-Fi APs and Progent can help your business to plan and maintain wireless environments that include indoor and outdoor/ruggedized Aironet APs.
Progent’s colocation center support services are intended for businesses with equipment housed at IDCs or data center collocation hosting facilities and requiring on-demand in-person help at the colo site as well as off-site support from Microsoft and Cisco Premier Certified professionals. Progent provides a full array of IDC and IDC and co-location support services including network architecture analysis, Windows and Linux server installation and support, troubleshooting for server and communications infrastructure, development and installation of high availability configurations, defining and deploying layered security structures, firewall integration and support, configuring load balancing environments, and creating high-availability server and storage clustering configurations.
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information.
Progent provides network support for mid-size businesses with 100 to 250 system users. The medium size company or work group has traditionally been an underserved part of the market for IT consulting services. The overhead and service access practices of major third-party service firms make them excessively expensive for the typical small business or small medium business (SMB), which usually has a modest information technology budget with which to maintain an information system whose advanced technology and sophistication are frequently similar to the networks of much bigger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual office infrastructure and 24x7 network monitoring, dramatically lowers the IT maintenance costs of a small-medium business while providing the small company with enterprise-level support from certified, world-class experts knowledgeable in a wide range of small business network solutions. If your medium size organization or small business is searching for levels of IT support appropriate by a medium size organization without budgeting enterprise prices, contact Progent.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's certified Office and Office 365 experts can help businesses of any size to incorporate Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a cohesive productivity solution that provides fast return on investment and enables better business outcomes. Progent can help you to integrate Microsoft Office or Office 365 applications with each other and with other core Microsoft technologies including SharePoint, Exchange Server and SQL Server deployed locally or in the cloud. Progent's consultants can also help you to fix compatibility issues between various versions of Microsoft Office and can provide customized online training to individuals or teams.
To deliver cost-effective IT support for small businesses, Progent offers comprehensive computer outsourcing plans that offer small businesses quick access to technical expertise without forcing you to recruit, train, and maintain an expensive in-house computer support staff. Progent’s IT outsourcing packages offer you an affordable way for building a secure and robust environment for your important Windows office productivity suites such as Microsoft Office XP and Microsoft Office 2003.
Nagios and MRTG are powerful, license-free monitoring tools that run under the Linux OS and can be used to analyze UNIX/Linux environments, Microsoft Windows networks, or mixed-OS systems where the Linux OS and MS Windows coexist. The Nagios monitor allows network support engineers to monitor network services such as SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher lets you track the bandwidth through SNMP-enabled network devices including processors, routers, and switches. Progent's system integration consultants can assist you to utilize both these programs to streamline and troubleshoot your system.
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, executing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.
