Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is a progressive network support and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative approach to problem solving has allowed Progent to build up a talented staff and a satisfied worldwide client base.

If you have a background delivering Windows desktop support and reside in the Napa area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical support to small businesses will give you the opportunity to work personally with decision makers and contribute measurably to the growth of exciting businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless connectivity to enable you to deliver fast solutions when you take on business-critical problems.

If you wish to pursue this opening, you should email your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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An index of content::

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 Work At Home Job for Microsoft MCP Engineer Napa Valley


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Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and resolve issues with all releases of Microsoft Windows-based PC and notebook computers and others as required.
  • Work directly with computer end users in assisting to find and fix application and operating system issues that disrupt user productivity
  • Install, configure and test a range of applications on user PCs
  • Operate on-site to find and fix both emergency and persistent problems that impact the stability, security, performance, accessibility, and general functionality of workstations, notebooks, imaging devices and other hardware
  • Install new end-user hardware and perform other deployments, updates, and swaps of desktops, notebooks and associated hardware
  • Assure the prompt analysis and remediation of desktops and notebooks and associated hardware
  • Stay up-to-date with an expert knowledge of workstation and notebook computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in workstation administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to solve computer issues and escalate support services when required
  • Broad experience delivering software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to enabling continuous operations
  • Operate without supervision and display marked characteristics of responsibility and motivation