Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Working with Progent
Progent is an innovative computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network infrastructure, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support database and team approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.
If you have a background providing Windows desktop help and reside in the Napa area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on offering IT consulting and technical support to small businesses will be your opportunity to work closely with decision makers and add measurably to the success of exciting businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless communications to help you to deliver quick solutions when you help with business-critical problems.
Desktop Support Specialist
Work from home, virtual office infrastructure.
Required Areas of Expertise
- Exchange-based Outlook email client
- Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, including user maintenance
- Support, analyze and resolve issues with all versions of Windows-powered PC and laptop computers and others as required.
- Work directly with computer end users in assisting to identify and fix application and OS problems that hinder user productivity
- Install, integrate and verify a variety of applications on user PCs
- Work on-premises to diagnose and remediate both urgent and persistent issues that reduce the reliability, protection, performance, connectivity, and general capability of workstations, notebooks, printers and other hardware
- Deploy new end-user hardware and perform other deployments, upgrades, and exchanges of workstations, laptop computers and related hardware
- Provide the prompt analysis and repair of PCs and laptop computers and associated equipment
- Remain updated with advanced knowledge of desktop and notebook computing applications and use of WAN infrastructure including the Internet
Minimum Professional Background Requirements
- Three years background in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and correction)
- Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to solve computer issues and escalate support when required
- Broad experience providing software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
- High-level speaking and written communication ability
- Demonstrated dedication to enabling continuous productivity
- Work independently and show marked quality of ownership and drive
If you want to apply for this position, please send your qualifications to firstname.lastname@example.org. Be sure to include the job code of the opportunity that you are considering.
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Progent's business climate will make you a better professional by improving your information technology skills and boosting the satisfaction of your customers. Progent delivers this promise by recruiting the top professional talent for you to operate with, providing a state-of-the-art system architecture, using custom software utilities to enable the maximum quality of service, and by optimizing our operational models for finding and keeping clients.
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Windows Server 2019 with Linux Integration Services
Windows 2019 IT Consulting
Progent's certified Windows Server 2019 experts can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
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Microsoft Exchange 2000 Consulting
Progent is among the most qualified network support firms for creating e-mail systems powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses get all the benefits of Microsoft Exchange Server 2000 for typical scenarios such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
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Enterprise hybrid cloud solutions Specialists
Hybrid cloud Consulting
Progent offers expert online consulting to help companies integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
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Check Point FireWall Firewall Audit
Progent's Check Point Software consultants can show you how to choose and deploy Check Point Firewall/VPN software and hardware based on Check Point Software's security platform to provide an economical and effective security defense for your corporate network. Progent can also show you how to integrate other Check Point products including ZoneAlarm and Check Point Power-1 appliances with security solutions from other vendors and offer a central stop for on-going technical support, administration, training, and consulting services.
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Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) voice communication. Lync 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's certified IM and Presence consultants can provide remote and on-premises support to assist you to manage and repair your existing Lync 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to plan and execute an efficient Skype for Business migration.
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Network Consultant for SQL Server Reporting Services
SQL Server 2005 offers powerful, standardized tools to computer professionals and information workers, lessening the complexity of creating, deploying, managing, and accessing company information and analytical programs on platforms ranging from mobile devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
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Juniper J6350 Router Cybersecurity Group
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
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