Progent is looking for Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Teaming with Progent
Progent is a progressive network support and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive support information base and team approach to problem solving has helped Progent to retain a strong staff and a loyal international customer base.
If you have a background delivering desktop technical support and reside in the Napa area, joining Progent and supporting Progent's customers will expand your skills through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and technical support to small and mid-size companies will be your chance to work closely with decision makers and contribute significantly to the growth of dynamic companies. Also, Progent's virtual office infrastructure provides advanced technology for remote support and wireless communications to help you to deliver fast solutions when you help with business-critical problems.
Position Title
Desktop Support Specialist
Job Number
P016
Location
Work from home, virtual office infrastructure.
Expertise
Key Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, workstation, notebook and peripheral setup, remote access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Essential Activities
Responsibilities
Maintain, diagnose and resolve problems with all versions of Microsoft Windows-based workstation and notebook computers and others as necessary.
Work with computer end users in assisting to find and fix application and operating system problems that hinder user productivity
Deploy, configure and test a range of software programs on user workstations
Operate on-premises to find and fix both emergency and chronic issues that reduce the reliability, protection, performance, connectivity, and overall functionality of workstations, notebooks, imaging devices and other end user equipment
Install new end-user equipment and perform other deployments, upgrades, and swaps of workstations, laptop computers and associated hardware
Provide the prompt analysis and remediation of workstations and laptop computers and related equipment
Remain current with advanced knowledge of desktop and laptop applications and use of WAN technologies including the Internet
Experience
Minimum Work Experience Requirements
Three years experience in desktop PC administration new software setup, computer and peripheral deployment, trouble analysis and mitigation)
Strong computer debugging and fault isolation skill, talent to implement temporary patches to resolve network problems and escalate support services when required
Broad experience providing software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Proven dedication to enabling uninterrupted productivity
Operate without supervision and show distinct characteristics of ownership and motivation
If you want to pursue this job, you should send your resume to job-p016@progent.com. Please include the job number of the opportunity that interests you.
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