Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to become among the fastest growing and most respected Microsoft Partners in America. Our shared technical information base and collaborative style of problem resolution has helped Progent to retain a strong staff and a loyal international client base.

If you have a background giving Windows desktop help and reside in the Napa area, teaming with Progent and working for Progent's clients will expand your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on offering computer expertise and technical help to small and mid-size businesses will give you the chance to work closely with decision makers and contribute measurably to the growth of exciting businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and wireless communications to enable you to implement quick solutions when you help with mission-critical tasks.

If you wish to pursue this opening, you should send your qualifications to Please include the job code of the opening that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Code


    Work Location

    Home-based, virtual office environment.


    Primary Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, workstation, notebook and peripheral setup, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and resolve issues with all releases of Windows-powered desktop and notebook computer systems and others as necessary.
    • Work with computer end users in assisting to find and fix app and operating system problems that impact productivity
    • Install, configure and verify a range of popular apps on user PCs
    • Work on-premises to find and resolve both emergency and chronic issues that impact the stability, protection, performance, accessibility, and overall functionality of workstations, laptops, printers and other hardware
    • Install new end-user hardware and perform other deployments, updates, and swaps of workstations, notebooks and associated equipment
    • Assure the prompt diagnosis and repair of desktops and laptop computers and associated equipment
    • Stay up-to-date with advanced knowledge of PC and laptop computing applications and use of connectivity infrastructure including the Internet


    Minimum Professional Background Requirements
    • Three years experience in workstation admin new software configuration, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to solve computer issues and escalate support services when necessary
    • Broad background delivering software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to facilitating uninterrupted productivity
    • Operate without supervision and show marked quality of responsibility and drive