Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is an innovative computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network infrastructure, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support database and team approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background providing Windows desktop help and reside in the Napa area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on offering IT consulting and technical support to small businesses will be your opportunity to work closely with decision makers and add measurably to the success of exciting businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless communications to help you to deliver quick solutions when you help with business-critical problems.

If you want to apply for this position, please send your qualifications to Be sure to include the job code of the opportunity that you are considering.

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Position Title

Desktop Support Specialist

Job Code



Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and resolve issues with all versions of Windows-powered PC and laptop computers and others as required.
  • Work directly with computer end users in assisting to identify and fix application and OS problems that hinder user productivity
  • Install, integrate and verify a variety of applications on user PCs
  • Work on-premises to diagnose and remediate both urgent and persistent issues that reduce the reliability, protection, performance, connectivity, and general capability of workstations, notebooks, printers and other hardware
  • Deploy new end-user hardware and perform other deployments, upgrades, and exchanges of workstations, laptop computers and related hardware
  • Provide the prompt analysis and repair of PCs and laptop computers and associated equipment
  • Remain updated with advanced knowledge of desktop and notebook computing applications and use of WAN infrastructure including the Internet


Minimum Professional Background Requirements
  • Three years background in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to solve computer issues and escalate support when required
  • Broad experience providing software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling continuous productivity
  • Work independently and show marked quality of ownership and drive