Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in America. Our extensive support database and team approach to problem resolution has allowed Progent to build up a talented staff and a satisfied international client base.

If you have a background delivering desktop help and reside in the Napa area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering IT consulting and network support to small businesses will give you the chance to operate closely with decision makers and contribute measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers advanced technology for remote access and mobile communications to help you to implement quick solutions when you help with business-critical problems.

If you want to look further into this position, you should send your qualifications to job-p016@progent.com. Be sure to include the job code of the opening that interests you.

Return to the main Jobs page.



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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-powered PC and notebook computer systems and others as necessary.
    • Work directly with computer users in helping to find and resolve application and OS problems that hinder user productivity
    • Deploy, configure and test a variety of popular apps on user PCs
    • Work on-premises to diagnose and resolve both emergency and persistent problems that impact the reliability, protection, speed, accessibility, and general capability of desktops, notebooks, imaging devices and other end user equipment
    • Deploy new end-user hardware and help with other deployments, upgrades, and exchanges of desktops, notebooks and related equipment
    • Assure the timely analysis and repair of workstations and laptop computers and associated equipment
    • Stay up-to-date with an expert knowledge of PC and notebook applications and use of connectivity infrastructure including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years experience in desktop PC administration new software configuration, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when required
    • Broad background providing software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated commitment to enabling continuous productivity
    • Operate without supervision and display distinct quality of responsibility and motivation