Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Benefits of Working with Progent
Progent is a progressive network support and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative approach to problem solving has allowed Progent to build up a talented staff and a satisfied worldwide client base.
If you have a background delivering Windows desktop support and reside in the Napa area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical support to small businesses will give you the opportunity to work personally with decision makers and contribute measurably to the growth of exciting businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless connectivity to enable you to deliver fast solutions when you take on business-critical problems.
Desktop Support Specialist
Home-based, virtual office infrastructure.
Primary Areas of Expertise
- Microsoft Exchange-based Outlook email
- Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, including user maintenance
- Support, diagnose and resolve issues with all releases of Microsoft Windows-based PC and notebook computers and others as required.
- Work directly with computer end users in assisting to find and fix application and operating system issues that disrupt user productivity
- Install, configure and test a range of applications on user PCs
- Operate on-site to find and fix both emergency and persistent problems that impact the stability, security, performance, accessibility, and general functionality of workstations, notebooks, imaging devices and other hardware
- Install new end-user hardware and perform other deployments, updates, and swaps of desktops, notebooks and associated hardware
- Assure the prompt analysis and remediation of desktops and notebooks and associated hardware
- Stay up-to-date with an expert knowledge of workstation and notebook computing applications and utilization of WAN infrastructure including the Internet
Minimum Work Background Requirements
- Three years background in workstation administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
- Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to solve computer issues and escalate support services when required
- Broad experience delivering software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
- Excellent speaking and written communication ability
- Demonstrated commitment to enabling continuous operations
- Operate without supervision and display marked characteristics of responsibility and motivation
If you wish to pursue this opening, you should email your qualifications to firstname.lastname@example.org. Please include the job code of the opportunity that you are applying for.
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Progent's certified IT experts offer Windows Server 2016 migration consulting services to help organizations of any size to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Technology Providers for Cisco Philadelphia International Airport PHL Cisco Online Support Services
CISSP Certified Security Manager Specialist
CISSP Certified Cybersecurity Analyst Technology Professional
Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any aspect of information system security. Progent can implement efficient security solutions that guard a small business from advanced malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate onsite, online, and mobile clients sharing network resources distributed over a mix of physical datacenters and public and private clouds.
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Aironet Outdoor Wi-Fi Access Point Integration
Aironet Wi-Fi AP Management Network Consulting
Progent's certified wireless consultants can help organizations of all sizes to design, deploy, manage and repair Cisco Aironet Wi-Fi AP environments to achieve the performance, range, density, expandability, security compliance and ease of management required for seamless access between wireless and wired networks. Progent can provide efficient online and onsite support for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and maintain deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.
Toledo, Lucas County Windows Server 2012 Online Support Windows Server 2016 Technician
Tukwila, WA IT Consultant System Recovery
WatchGuard Firebox M4600 Firewall Cybersecurity Team WatchGuard Firebox T55 Firewall Security Auditing
WSUS Consultant Services
Technical Support for Microsoft Software Update Services
Microsoft Windows SUS enables network administrators to deploy and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial configuration of Microsoft WSUS such as planning the Microsoft Windows Server Update Services deployment, configuring client's computers, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your system environment.
Wave 2 WiFi Configuration Setup and Support
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Windows Hyper-V 2016 Hybrid Cloud Online Help Windows Hyper-V 2016 Failover Clusters Professionals
Windows Server 2012 R2 IT Outsourcing Company in Aurora, CO Adams County Colorado Specialist for Windows
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Microsoft Exchange Cluster Online Help
Microsoft Windows Cluster Support and Help
Progent provides Microsoft Windows 2003 Cluster Server support to help your company utilize fault-tolerant server clusters designed to deliver 100% operation. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Server Cluster. By helping you design zero-downtime server clustering solutions based on Microsoft Windows Server 2003 Cluster, Progentís Premier Windows professionals ensure that your non-stop clustered servers are set up to maximize the competitive advantage of your information system.
Winston-Salem System Consultant Online Support Services
ransomware cleanup and recovery Consultant Services Locky ransomware recovery Engineer
Wireless Integration Case Study
Case Study for Wireless Integration
Progent delivered a wireless networking solution that enabled a school to increase efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote sites up to 2.5 miles apart and can extend to even greater distances. This wireless solution offered better bandwidth and dependability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.