Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is an innovative computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in America. Our extensive support database and team approach to problem resolution has allowed Progent to build up a talented staff and a satisfied international client base.
If you have a background delivering desktop help and reside in the Napa area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering IT consulting and network support to small businesses will give you the chance to operate closely with decision makers and contribute measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers advanced technology for remote access and mobile communications to help you to implement quick solutions when you help with business-critical problems.
Job Title
Desktop Engineer
Job Code
P016
Work Location
Home-based, virtual office environment.
Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Primary Activities
Main Responsibilities
Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-powered PC and notebook computer systems and others as necessary.
Work directly with computer users in helping to find and resolve application and OS problems that hinder user productivity
Deploy, configure and test a variety of popular apps on user PCs
Work on-premises to diagnose and resolve both emergency and persistent problems that impact the reliability, protection, speed, accessibility, and general capability of desktops, notebooks, imaging devices and other end user equipment
Deploy new end-user hardware and help with other deployments, upgrades, and exchanges of desktops, notebooks and related equipment
Assure the timely analysis and repair of workstations and laptop computers and associated equipment
Stay up-to-date with an expert knowledge of PC and notebook applications and use of connectivity infrastructure including the Internet
Experience
Minimum Work Background Requirements
Three years experience in desktop PC administration new software configuration, computer and peripheral deployment, trouble analysis and correction)
Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when required
Broad background providing software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
High-level speaking and written communication ability
Demonstrated commitment to enabling continuous productivity
Operate without supervision and display distinct quality of responsibility and motivation
If you want to look further into this position, you should send your qualifications to job-p016@progent.com. Be sure to include the job code of the opening that interests you.
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