Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is an innovative computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, virtual office environment, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive support database and collaborative approach to problem solving has allowed Progent to retain a talented staff and a loyal international customer base.

If you have experience delivering desktop support and reside in the Napa area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on providing IT consulting and network support to small and mid-size businesses will be your chance to operate personally with top executives and contribute significantly to the growth of exciting businesses. Also, Progent's virtual office network provides advanced technology for remote access and mobile communications to help you to deliver quick solutions when you take on mission-critical tasks.

If you would like to apply for this position, please send your resume to job-p016@progent.com. Be sure to include the job code of the position that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Responsibilities
    • Support, diagnose and resolve problems with all releases of Windows-based desktop and notebook computer systems and others as required.
    • Work with computer end users in assisting to identify and fix app and operating system problems that disrupt productivity
    • Install, configure and test a range of software programs on user PCs
    • Work on-premises to find and resolve both emergency and persistent problems that reduce the reliability, security, speed, connectivity, and general functionality of desktops, laptops, printers and other end user equipment
    • Deploy new end-user equipment and perform other installations, upgrades, and exchanges of workstations, laptop computers and associated equipment
    • Provide the timely diagnosis and repair of workstations and laptop computers and related hardware
    • Remain current with advanced knowledge of PC and laptop applications and utilization of WAN technologies including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years experience in desktop PC administration new program configuration, computer and peripheral integration, troubleshooting and correction)
    • Strong computer troubleshooting and fault isolation skill, talent to install temporary patches to resolve computer problems and escalate support when necessary
    • Broad experience providing software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Proven dedication to enabling continuous productivity
    • Work independently and show marked quality of responsibility and motivation