Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative network consulting and information technology outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the United States. Our shared technical information base and team approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.

If you have experience delivering Windows desktop technical support and reside in the Napa area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on offering computer expertise and technical support to small and mid-size businesses will be your chance to work closely with top executives and add measurably to the success of exciting businesses. Also, Progent's virtual office network offers advanced tools for remote support and mobile communications to help you to deliver quick solutions when you take on business-critical problems.

If you would like to be considered for this opening, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that you are applying for.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Work from home, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Responsibilities
    • Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-powered workstation and notebook computer systems and others as needed.
    • Work with computer users in helping to find and resolve application and OS problems that hinder productivity
    • Install, configure and test a range of software programs on user PCs
    • Work on-site to diagnose and resolve both urgent and chronic problems that affect the stability, security, performance, accessibility, and general functionality of desktops, laptops, printers and other end user equipment
    • Install new end-user hardware and help with other installations, updates, and swaps of workstations, laptop computers and related hardware
    • Assure the timely diagnosis and remediation of desktops and notebooks and associated equipment
    • Remain updated with an expert knowledge of workstation and laptop applications and utilization of WAN infrastructure including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years background in workstation admin new program configuration, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve computer issues and escalate support when required
    • Broad experience delivering software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Proven commitment to facilitating continuous operations
    • Operate independently and display distinct characteristics of ownership and motivation