Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, network infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical database and team approach to problem solving has allowed Progent to retain a talented staff and a loyal international client base.

If you have a background providing Windows desktop support and live in the Oakland area, teaming with Progent and supporting Progent's customers will expand your skills through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on providing IT consulting and technical help to small businesses will give you the chance to operate closely with top executives and contribute significantly to the success of exciting companies. Also, Progent's virtual office network offers state-of-the-art technology for remote access and mobile communications to enable you to implement quick solutions when you help with mission-critical problems.

If you want to apply for this opening, please email your qualifications to job-p016@progent.com. Please include the job code of the opening that interests you.

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  • Desktop Consulting Freelance Jobs Oakland, United States

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and resolve problems with all versions of Microsoft Windows-based PC and laptop systems and others as necessary.
    • Work directly with computer users in assisting to identify and fix application and OS problems that disrupt productivity
    • Deploy, integrate and verify a range of popular apps on user workstations
    • Work on-site to diagnose and resolve both emergency and persistent problems that reduce the reliability, protection, performance, connectivity, and overall capability of workstations, laptops, imaging devices and other end user equipment
    • Deploy new end-user hardware and perform other deployments, updates, and exchanges of desktops, laptop computers and related equipment
    • Assure the timely diagnosis and remediation of PCs and notebooks and associated equipment
    • Stay updated with advanced knowledge of PC and laptop computing applications and use of WAN technologies including the Internet

    Experience/Education

    Minimum Work Background Requirements
    • Three years background in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer troubleshooting and fault isolation ability, knowledge to install temporary patches to resolve network problems and escalate support services when required
    • In-depth background delivering software help to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Proven commitment to enabling continuous productivity
    • Work without supervision and display marked characteristics of ownership and motivation