Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative network support and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to be one of the fastest growing and most successful Microsoft Partners in the U.S. Our shared technical information base and team approach to problem resolution has allowed Progent to retain a talented staff and a satisfied worldwide client base.

If you have experience providing desktop technical support and live in the Oakland area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's staff of collaborative, high-output engineers. Progent's focus on offering IT consulting and network support to small and mid-size businesses will give you the chance to operate closely with top executives and contribute significantly to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile communications to enable you to implement fast solutions when you take on business-critical problems.

If you would like to pursue this position, please send your resume to Be sure to specify the job number of the position that interests you.

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    Job Title

    Desktop Engineer

    Job Number



    Work from home, virtual office environment.

    Required Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, workstation, laptop and peripheral setup, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    • Maintain, diagnose and resolve problems with all versions of Windows-based desktop and laptop systems and others as necessary.
    • Work with computer users in helping to find and fix application and operating system issues that impact productivity
    • Deploy, integrate and verify a variety of popular apps on user workstations
    • Work on-premises to diagnose and resolve both urgent and persistent problems that impact the stability, protection, speed, connectivity, and overall functionality of desktops, notebooks, printers and other end user equipment
    • Deploy new end-user equipment and help with other installations, updates, and swaps of desktops, notebooks and associated hardware
    • Provide the timely diagnosis and remediation of workstations and laptop computers and associated equipment
    • Remain current with an expert knowledge of desktop and laptop applications and utilization of WAN technologies including the Internet


    Minimum Professional Background Requirements
    • Three years background in workstation admin new software setup, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer debugging and fault isolation ability, talent to install temporary patches to solve network problems and escalate support when required
    • Broad experience delivering software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated commitment to enabling uninterrupted productivity
    • Work without supervision and show distinct quality of ownership and drive