Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support information base and team approach to problem resolution has helped Progent to build up a talented staff and a loyal worldwide customer base.

If you have experience delivering Windows desktop help and live in the Oakland area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing computer expertise and technical help to small businesses will be your opportunity to operate personally with decision makers and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and wireless connectivity to enable you to deliver quick solutions when you take on business-critical problems.

If you want to look further into this job, you should send your resume to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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    Position Title

    Desktop Engineer

    Job Number

    P016

    Work Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, workstation, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, diagnose and resolve issues with all versions of Microsoft Windows-based workstation and laptop computer systems and others as needed.
    • Work with computer end users in helping to identify and fix application and operating system issues that hinder user productivity
    • Deploy, configure and test a variety of software programs on user PCs
    • Operate on-premises to find and remediate both emergency and persistent problems that affect the reliability, protection, speed, accessibility, and overall capability of workstations, notebooks, printers and other end user equipment
    • Deploy new end-user equipment and perform other deployments, updates, and exchanges of PCs, laptop computers and associated hardware
    • Assure the prompt diagnosis and remediation of PCs and laptop computers and associated equipment
    • Remain updated with an expert knowledge of PC and laptop computing applications and use of connectivity technologies including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years experience in desktop PC admin new program setup, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer debugging and problem isolation skill, talent to implement temporary patches to resolve network issues and escalate support services when necessary
    • In-depth background providing software help to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Proven dedication to enabling continuous operations
    • Operate without supervision and show marked characteristics of ownership and motivation