Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, support delivery, network infrastructure, and employee benefits have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive support database and collaborative approach to problem solving has allowed Progent to build up a strong staff and a loyal international client base.
If you have a background giving desktop help and reside in the Oakland area, joining Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT expertise and network help to small and mid-size businesses will give you the opportunity to work closely with top executives and add significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and wireless connectivity to enable you to implement quick solutions when you help with mission-critical problems.
Desktop Support Specialist
Home-based, virtual office environment.
Primary Areas of Expertise
- Exchange-based Outlook email
- Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, including user maintenance
- Maintain, analyze and troubleshoot problems with all releases of Microsoft Windows-based desktop and laptop computer systems and others as required.
- Work directly with computer users in helping to find and resolve app and operating system issues that disrupt productivity
- Deploy, integrate and verify a variety of software programs on user PCs
- Operate on-site to diagnose and fix both emergency and chronic issues that impact the reliability, security, performance, accessibility, and overall functionality of workstations, laptops, imaging devices and other end user equipment
- Install new end-user hardware and help with other deployments, updates, and swaps of PCs, notebooks and related hardware
- Provide the timely analysis and remediation of desktops and laptop computers and associated hardware
- Stay up-to-date with advanced knowledge of PC and laptop applications and utilization of connectivity technologies including the Internet
Minimum Work Background Requirements
- Three years experience in desktop PC administration new program setup, computer and peripheral integration, troubleshooting and mitigation)
- Strong computer debugging and problem isolation skill, talent to implement short-term patches to solve computer problems and escalate support when necessary
- Broad experience providing software assistance to small organizations for all Windows operating systems, Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
- Excellent speaking and written communication skills
- Proven commitment to enabling continuous productivity
- Work without supervision and show marked characteristics of responsibility and drive
If you wish to pursue this position, please send your resume to email@example.com. Please include the job code of the opportunity that you are applying for.
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Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, once workers complained about them. With the benefit of proactive, computer generated alerts and trend analyses sent by Microsoft Operations Manager, Progent can now fix system issues before they becomes serious enough to disrupt network availability. Thanks to MOM, Progent can resolve incipient problems before customers know that the problems exist. Progent has expertise with MOM 2005 and MOM 2000 to deliver small company networks enterprise-class service continuity, security and productivity.
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important features of Microsoft Dynamics GP accounting include a modular structure that lets you license only the functionality you require, a standards-based foundation based on Microsoft technologies to secure your investment and provide a highly interconnected environment, advanced reporting services that allow you to track all activities, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the capability to integrate information from almost any db software or desktop application into Microsoft GP, plus an open design that makes it possible to create specialized applications. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP support professionals to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a high-value business management solution.
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The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block ransomware or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that minimizes your vulnerability to ransomware and aligns with your company's needs.
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Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to build a manageable and protected communications ecosystem that permits the modern BYOD computing style with instant messaging, real-time presence, web conferencing with application sharing, as well as IP-based and PSTN telephony enabled for a wide range of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist you to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (with Lync Online) or hybrid topology appropriate for your present and long-term plans, implement Lync Server 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your management team and users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 applications such as Outlook and PowerPoint.
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Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and offer companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.
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Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to every client. The practice of documenting and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
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Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
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Progent's network consultants can assist you to analyze the potential advantages of Hyper-V-based server virtualization for your business, conduct pilot installations to validate Hyper-V's operation with your production applications, assess your network architecture for smooth operation with virtual server technology, assist you in moving to Microsoft Windows Server 2008 and configuring Windows Hyper-V, train your IT staff to monitor and manage Hyper-V, offer expert consulting help for improving the security of your virtual machines, design and test disaster recovery procedures that maximize system uptime, and provide ongoing consulting and technical support including affordable remote repair and turn-key Help Desk outsourcing.
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Progentís Wireless Site Survey helps you to design and implement a Wi-Fi WLAN adapted to your facilities, providing you a wireless solution that has the coverage, performance, load-handling capability, Quality of Service, security, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service.
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Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to align with your organization's risk tolerance, business objectives, and IT budget.
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Progent's Check Point Software experts can show you how to select and configure Check Point Software Firewall/VPN utilities and hardware based on Check Point's technology to provide an economical and effective security solution for your corporate network. Progent can also help you configure other Check Point products such as ZoneAlarm and Check Point UTM-1 firewalls with security products from other vendors and offer a single source for continuing network support, maintenance, education, and consulting expertise.
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Progent's ProSight portfolio of managed services are designed to offer organizations who have small internal IT administration and support staffs with affordable access to enterprise-class management tools and technical experts. Benefits of the ProSight line of managed IT services include predictable IT management costs, automation of common management tasks, ongoing absorption of new technology, smooth transition from older systems to current solutions, improved alignment of information technology with strategic goals, access to seasoned network consultants, and freeing up management to concentrate on business rather than ever-changing information technology.
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Remote continuous monitoring, automated alerts, and periodic analytical reporting are crucial to preserving the proper operation of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management technology has progressed to the point that businesses of any size can get a degree of network stability that was once limited to enterprises. Progent can provide several RMM options delivered as economical services created to help you to identify and fix a an array of network problems before they get big enough to disrupt your business.
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Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can assist you to plan and carry out a smooth migration of your current SQL Server environment to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's consultants offer online or onsite support ranging from on-demand architecture review or debugging to comprehensive project management to make sure your SQL Server 2017 project is successfully completed on schedule and within budget.
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Progent has a long background providing a full-spectrum of remote network consulting and emergency repair services to local governments and schools throughout the United States. Progent is one of the pioneers in delivering expert online IT support and has provided IT solutions to clients in all 50 states. Online support saves travel expenses and resolves issues faster than on-premises service calls.
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Progent's Cisco-certified network experts can show you how to design an economical, high availability Internet configuration architecture that can achieve non-stop Internet access through a broad range of fault tolerant Internet network technologies including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE consultants to help you apply the most current techniques for fault tolerant Internet access to build a cost-effective, fully redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet access.
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Progent's Mac experts can promote the creative facets of Macintosh environments by providing consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.
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Cisco's security and remote access technology for small businesses provide a full line of manageable security products to help safeguard your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that align most closely with your company objectives.
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Progent's remote connectivity and smartphone synchronization experts can help your business to plan and configure secure access solutions for off-site desktop PCs, notebooks, and wireless handhelds so they integrate seamlessly with your information network, allowing you to optimize the efficiency of your remote workers.
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Progentís colocation center IT services are intended for companies with equipment housed at IDCs or data center collocation hosting facilities and in need of timely in-person help at the colocation site plus remote help from Microsoft and Cisco Certified experts. Progent provides a complete range of IDC and data center and colo support services including system architecture evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications networking, design and deployment of zero-downtime systems, defining and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and planning high-availability server and storage clustering configurations.
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Information Technology Consulting System Center Operations Manager
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Small to middle size businesses can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft certified IT support experts. With Progent's economically priced IT service packages, mid-size businesses can choose a basic co-sourcing package built around Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business networks world-class availability, protection and performance.
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Besides offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, migration assistance, and 1-on-1 or group webinar training classes customized to address your specific requirements. Progent's consultants also can show you how to integrate and support a secure, reliable server and communications foundation to run your ERP, MRP and accounting applications.
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