Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is an innovative network consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the fastest growing and most respected Microsoft Partners in the United States. Our shared technical database and team style of problem solving has allowed Progent to retain a talented staff and a satisfied international client base.

If you have experience delivering desktop support and reside in the Oakland area, joining Progent and supporting Progent's customers will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing IT expertise and technical support to small and mid-size companies will give you the opportunity to work personally with top executives and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides advanced technology for remote support and wireless communications to help you to implement quick solutions when you help with business-critical problems.

If you wish to be considered for this job, you should send your resume to job-p016@progent.com. Be sure to specify the job code of the opening that interests you.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Location

    Work from home, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Responsibilities
    • Maintain, analyze and troubleshoot issues with all versions of Microsoft Windows-based PC and notebook computers and others as necessary.
    • Work with computer end users in assisting to find and resolve app and OS issues that impact user productivity
    • Install, integrate and test a variety of applications on user PCs
    • Work on-site to find and remediate both urgent and persistent issues that impact the reliability, security, performance, connectivity, and overall capability of workstations, notebooks, printers and other hardware
    • Install new end-user equipment and help with other installations, upgrades, and swaps of PCs, notebooks and related hardware
    • Provide the timely diagnosis and repair of workstations and notebooks and associated hardware
    • Remain updated with an expert knowledge of PC and laptop computing applications and use of WAN infrastructure including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years experience in desktop PC administration new software setup, computer and peripheral integration, trouble analysis and resolution)
    • Strong computer debugging and problem isolation ability, knowledge to install temporary patches to resolve network issues and escalate support when required
    • Broad background delivering software help to small organizations for all Windows operating systems, Office Suite, and Office 365 apps including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Proven commitment to enabling uninterrupted productivity
    • Operate without supervision and display marked quality of ownership and motivation