Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Benefits of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive support information base and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide customer base.
If you have experience giving desktop help and reside in the Oakland area, joining Progent and working for Progent's customers will expand your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on providing IT expertise and technical support to small and mid-size companies will be your opportunity to work personally with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to enable you to deliver quick solutions when you take on business-critical problems.
Desktop Support Specialist
Home-based, virtual office infrastructure.
Key Areas of Expertise
- Microsoft Exchange-based Outlook email
- Microsoft software products, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, including user maintenance
- Support, diagnose and troubleshoot issues with all releases of Windows-based desktop and laptop systems and others as necessary.
- Work with computer end users in helping to identify and fix app and operating system issues that impact user productivity
- Deploy, integrate and test a range of popular apps on user workstations
- Operate on-premises to diagnose and resolve both urgent and persistent problems that affect the stability, security, performance, connectivity, and general functionality of desktops, notebooks, printers and other end user equipment
- Deploy new end-user equipment and help with other deployments, updates, and swaps of workstations, notebooks and associated hardware
- Provide the prompt analysis and repair of PCs and laptop computers and related equipment
- Stay current with an expert knowledge of PC and laptop computing applications and use of WAN infrastructure including the Internet
Minimum Professional Experience Requirements
- Three years experience in workstation administration new software configuration, computer and peripheral deployment, trouble analysis and resolution)
- Strong computer troubleshooting and problem isolation skill, knowledge to install temporary patches to resolve network issues and escalate support services when necessary
- In-depth experience providing software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
- High-level speaking and written communication ability
- Demonstrated dedication to enabling uninterrupted operations
- Work without supervision and show distinct characteristics of responsibility and drive
If you would like to pursue this position, please email your resume to email@example.com. Please specify the job number of the position that you are applying for.
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Progent is one of the most expert network support firms for integrating email and messaging solutions based on Exchange 2000. Progent is skilled in helping small companies derive the full advantages of Exchange Server 2000 under typical scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.
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Progent's proven ransomware recovery experts can assist you to rebuild a network victimized by a ransomware virus such as Ryuk, WannaCry, NotPetya, or Locky.
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Progent can assist you in all phases of your upgrade to Exchange Server 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.
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System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to offer a unified mechanism for configuring and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of building, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to migrate efficiently from older releases of Virtual Machine Manager, design workflows for creating and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, integrate your datacenter resources with public clouds, configure virtual switches, write and refine PowerShell scripts, and help you evaluate the potential business benefits of the latest capabilities such as Storage Replica and Shielded VMs. Progent's virtualization experts offer world-class Hyper-V consulting and VMware ESXi expertise.
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Microsoft Configuration Manager 2007 Remote Troubleshooting
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Progent can assist you to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve compliance, and increase worker output by making sure that critical applications are always current, tracking product licenses, and monitoring resource usage patterns so you can make smart purchasing decisions. Once your organization is ready to upgrade your SCCM 2007 change management solution, Progent can help you to plan and implement an efficient migration to System Center 2012 Configuration Manager.
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