Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical database and team approach to problem solving has allowed Progent to build up a strong staff and a loyal worldwide customer base.

If you have experience providing desktop technical support and live in the Oakland area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and network support to small and mid-size companies will be your chance to operate personally with decision makers and contribute measurably to the growth of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote access and wireless connectivity to enable you to deliver quick solutions when you take on mission-critical tasks.

If you wish to pursue this opening, please send your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are asking about.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Work from home, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, workstation, notebook and peripheral integration, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and resolve problems with all versions of Windows-based PC and notebook computer systems and others as required.
    • Work with computer end users in helping to find and resolve application and OS issues that disrupt user productivity
    • Install, configure and verify a range of popular apps on user workstations
    • Work on-site to find and remediate both urgent and chronic issues that reduce the reliability, protection, speed, connectivity, and general functionality of desktops, laptops, printers and other end user equipment
    • Deploy new end-user hardware and help with other deployments, upgrades, and swaps of PCs, notebooks and related equipment
    • Provide the timely analysis and repair of workstations and laptop computers and related hardware
    • Remain updated with advanced knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Experience Requirements
    • Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and correction)
    • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to resolve computer problems and escalate support services when necessary
    • In-depth experience providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated commitment to enabling uninterrupted operations
    • Work without supervision and show distinct quality of ownership and drive