Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer support and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared support database and collaborative approach to problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience giving Windows desktop support and reside in the Oakland area, joining Progent and supporting Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering IT expertise and network help to small and mid-size companies will give you the opportunity to operate closely with top executives and add significantly to the success of dynamic companies. In addition, Progent's virtual office network offers state-of-the-art technology for remote support and mobile communications to enable you to deliver quick solutions when you take on mission-critical problems.

If you wish to apply for this opening, please send your qualifications to Please specify the job number of the opening that you are applying for.

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Select a Topic:

Position Title

Desktop Support Specialist

Job Number


Work Location

Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all releases of Windows-based workstation and laptop computers and others as necessary.
  • Work with computer users in assisting to find and resolve application and operating system problems that hinder productivity
  • Deploy, integrate and verify a variety of popular apps on user workstations
  • Work on-site to find and resolve both urgent and chronic problems that reduce the reliability, security, performance, connectivity, and overall capability of desktops, laptops, printers and other end user equipment
  • Install new end-user hardware and perform other deployments, upgrades, and exchanges of desktops, laptop computers and related hardware
  • Provide the timely diagnosis and remediation of PCs and notebooks and associated hardware
  • Remain updated with advanced knowledge of PC and notebook applications and use of WAN infrastructure including the Internet


Minimum Professional Background Requirements
  • Three years background in desktop PC administration new program configuration, computer and peripheral integration, trouble analysis and resolution)
  • Strong computer troubleshooting and fault isolation skill, knowledge to install short-term patches to solve computer problems and escalate support services when required
  • Broad experience providing software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating continuous operations
  • Operate independently and show distinct quality of ownership and motivation