Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Joining Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical database and team approach to problem solving has allowed Progent to build up a strong staff and a loyal worldwide customer base.
If you have experience providing desktop technical support and live in the Oakland area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and network support to small and mid-size companies will be your chance to operate personally with decision makers and contribute measurably to the growth of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote access and wireless connectivity to enable you to deliver quick solutions when you take on mission-critical tasks.
Job Title
Desktop Engineer
Job Code
P016
Work Location
Work from home, virtual office environment.
Required Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, workstation, notebook and peripheral integration, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Main Responsibilities
Support, analyze and resolve problems with all versions of Windows-based PC and notebook computer systems and others as required.
Work with computer end users in helping to find and resolve application and OS issues that disrupt user productivity
Install, configure and verify a range of popular apps on user workstations
Work on-site to find and remediate both urgent and chronic issues that reduce the reliability, protection, speed, connectivity, and general functionality of desktops, laptops, printers and other end user equipment
Deploy new end-user hardware and help with other deployments, upgrades, and swaps of PCs, notebooks and related equipment
Provide the timely analysis and repair of workstations and laptop computers and related hardware
Remain updated with advanced knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet
Experience
Minimum Professional Experience Requirements
Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and correction)
Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to resolve computer problems and escalate support services when necessary
In-depth experience providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
High-level speaking and written communication skills
Demonstrated commitment to enabling uninterrupted operations
Work without supervision and show distinct quality of ownership and drive
If you wish to pursue this opening, please send your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that you are asking about.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.
Progent has a long background delivering a broad range of online network support and emergency repair services to local governments and schools across the United States. Progent is one of the industry’s pioneers in delivering advanced online network support and has delivered IT solutions to organizations in all 50 states. Remote support saves travel costs and resolves issues more quickly than onsite support.
Progent's management team consists of industry professionals with years of background providing computer consulting services, troubleshooting, and long-term information system planning to organizations ranging from small offices to Fortune 500 companies. Great support requires great personnel, and Progent has assembled a management team able to provide businesses with the best service value available anywhere.
Years of experience with Microsoft's Exchange products makes Progent among the most qualified computer consulting companies in California for configuring email solutions powered by Exchange 2000 Server. Progent is skilled in helping small organizations get the full advantages of Exchange Server under common situations including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-provided or POP3 Email system, and outsourcing your Microsoft Exchange Server administration.
Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX 500 or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, tune, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer professionals and network users, reducing the difficulty of designing, integrating, managing, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and broad knowledge in planning and deploying information-based, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Microsoft SQL Server 2014 incorporates major enhancements in key areas such as performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works transparently with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite services that include planning, configuration, management, troubleshooting, and software development services to enable businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.
When conducting consulting projects for corporate customers, Progent uses a phased approach driven by specified milestones in order to achieve budgetary, scheduling and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design adjustments, and expert implementation. All phases are documented to make available a comprehensive summary of technical services delivered and to help in downstream system maintenance.
Progent can provide economical remote access to consultants skilled in a wide array of utilities and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux physical and virtual servers and desktops plus notebooks and handhelds. Progent can provide expertise for all major backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can help you to implement, upgrade, or maintain backup/restore solutions for a variety of architectures such as on-premises, remote, cloud-based, or hybrid.
Microsoft Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and other email infrastructure to reduce hardware expense and management hassle. You can configure Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online support to assist your organizations to evaluate the potential advantages of Office 365 Exchange Online, design a network topology that fits your functional requirements and IT budget, implement an efficient migration from your existing Exchange organization to one that includes Exchange Online, train your management staff and end users, and provide ongoing consulting and troubleshooting.
Office 365 is Microsoft's growing family of productivity apps and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans targeted at customers ranging from students and households to global enterprises. Progent can provide fast and easy remote access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-vendor environments that include Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid networks that seamlessly integrate local and cloud-based resources.
The new ASA 5500-X Family of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
Top Ranked Employment Opportunities Microsoft MCP Consulting Oakland
Progent's Microsoft Premier engineers can provide expert support for corporate-wide implementations of Microsoft Exchange. Progent's experts can help you prepare for multi-site Exchange installations or updates and can supply local personnel to help enterprises with installations of Exchange Server in the or any region served by Progent's engineers.
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft integration, assures you success in identifying the version and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also assist you with designing, deploying, managing and supporting powerful IT applications based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent's certified Microsoft Office Word and Office 365 Word experts offer a broad range of economical remote consulting services to assist your organization to maintain your existing Microsoft Word environment or help you to upgrade to a newer release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between various releases of Word, interfacing Word with different Office applications like Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance consulting, smart phone and tablet synchronization, and remote training sessions tailored for individuals or groups.
Urgent Cisco ASA 5500 Firewall Integration Support ASA Professionals
Progent's Cisco CCIE-certified networking consultants can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, update and debug Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft-certified engineers can deliver low-cost remote and on-premises support to carry out your upgrade to Microsoft Exchange Server 2010, produce thorough documentation of your new email system, train your IT team and users to get them up to speed rapidly on Exchange Server 2010, and offer ongoing management consulting and engineering support. Progent's consultants can also assist you to migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Progent's certified Microsoft Office Word and Office 365 Word experts offer a broad selection of economical remote support services to assist you to manage your current Microsoft Word environment or help you to upgrade to a current release of Office Word. Services offered by Progent's experts include VBA software development, identifying and fixing compatibility issues between different releases of Office Word, interfacing Office Word with different Microsoft Office apps like Office Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet synchronization, and remote training tailored for individuals or groups.
Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to determine the value of Exchange 2010 for your company and can help your IT staff to design and implement an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide fast payback by improving your productivity, cutting the expense of hardware and service, simplifying administration, and consolidating your vital communications platforms.
Progent's Cisco-premier CCIE network engineers can help your company to manage your existing PIX 500 or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings management, keeps track of network assets, protects against company data leakage, provides health monitoring, allows secure end-user self service, and delivers a single point of control for administering mixed-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can assist you with any aspect of planning, implementing, operating and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.
The sophistication and integration requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on expertise and in-depth knowledge in designing and building seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your business goals. Progent’s consulting support can help you with planning, installing, administering, and troubleshooting Windows Server solutions that increase the business value of your IT network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
Progent’s team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the forefront of IT support, executing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices that are combined into company-wide best practices standards that Progent teaches its support personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world IT problems quickly.
Progent can provide you with experts who can modify your Microsoft Dynamics ERP, MRP, and accounting system applications to meet your specific company requirements. Progent’s Microsoft consultants provide experience in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce integration services for safe, company-wide information sharing plus integration with Customer Relationship Management programs.
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to provide rapid, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles (300km) apart from each other. Progent's team of veteran network consultants can assist you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your functional requirements and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools, determining aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster DR solution to prove adherence with industry standards and government requirements.
Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, enhancing and repairing System Center Operations Manager environments and can provide companies of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix critical issues uncovered by SCOM 2012.
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to configure, manage, and debug Cisco Wi-Fi devices including Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
If you need assistance creating, enhancing, or troubleshooting business aplications for Windows, Linux, or the Web, Progent’s expert team of programmers, database architects, and software project managers can help make sure you get the project completed on schedule and within budget. Progent's experienced application programmers can provide cost-effective and expert remote consulting for projects as simple as writing VBA scripts for Office Excel or as large as rolling out line-of-business RDBMS applications based on SQL Server or Oracle.
Even if your company has a small computer services group and a modest technology budget, your information network can still feature the same high availability and performance that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier network consultants, the most recent network management products for proactive monitoring and threshold alarms, and economical support packages such as a help desk service to keep your vital network applications and hardware operating.
