Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive support information base and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience giving desktop help and reside in the Oakland area, joining Progent and working for Progent's customers will expand your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on providing IT expertise and technical support to small and mid-size companies will be your opportunity to work personally with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to enable you to deliver quick solutions when you take on business-critical problems.

If you would like to pursue this position, please email your resume to Please specify the job number of the position that you are applying for.

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Select a Topic:

Job Title

Desktop Support Specialist

Job Number


Work Location

Home-based, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and troubleshoot issues with all releases of Windows-based desktop and laptop systems and others as necessary.
  • Work with computer end users in helping to identify and fix app and operating system issues that impact user productivity
  • Deploy, integrate and test a range of popular apps on user workstations
  • Operate on-premises to diagnose and resolve both urgent and persistent problems that affect the stability, security, performance, connectivity, and general functionality of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and help with other deployments, updates, and swaps of workstations, notebooks and associated hardware
  • Provide the prompt analysis and repair of PCs and laptop computers and related equipment
  • Stay current with an expert knowledge of PC and laptop computing applications and use of WAN infrastructure including the Internet


Minimum Professional Experience Requirements
  • Three years experience in workstation administration new software configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install temporary patches to resolve network issues and escalate support services when necessary
  • In-depth experience providing software help to small companies for all Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling uninterrupted operations
  • Work without supervision and show distinct characteristics of responsibility and drive