Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our shared support database and team approach to problem resolution has allowed Progent to retain a strong staff and a loyal international client base.

If you have experience providing desktop help and reside in the Palo Alto area, teaming with Progent and supporting Progent's customers will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and technical support to small businesses will give you the opportunity to operate closely with decision makers and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office network offers advanced tools for remote access and wireless communications to enable you to implement quick solutions when you take on mission-critical problems.

If you wish to look further into this opening, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that interests you.

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    Job Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, PC desktop, laptop and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Responsibilities
    • Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-powered desktop and laptop computers and others as needed.
    • Work with computer users in assisting to find and fix application and operating system problems that hinder productivity
    • Deploy, configure and verify a variety of software programs on user workstations
    • Work on-site to diagnose and remediate both urgent and chronic issues that impact the stability, protection, speed, connectivity, and overall capability of workstations, notebooks, printers and other end user equipment
    • Install new end-user hardware and help with other installations, updates, and swaps of desktops, laptop computers and associated hardware
    • Provide the prompt diagnosis and remediation of workstations and notebooks and associated hardware
    • Stay updated with advanced knowledge of workstation and laptop computing applications and utilization of WAN technologies including the Internet

    Experience

    Minimum Professional Experience Requirements
    • Three years experience in workstation administration new program configuration, computer and peripheral deployment, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation ability, talent to install temporary patches to resolve computer problems and escalate support services when necessary
    • Broad background providing software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated commitment to enabling continuous operations
    • Operate independently and display marked quality of ownership and drive