Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is an innovative computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee compensation have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in America. Our extensive technical database and team approach to problem resolution has helped Progent to build up a strong staff and a satisfied worldwide client base.

If you have experience providing desktop support and reside in the Palo Alto area, teaming with Progent and supporting Progent's customers will expand your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing computer expertise and technical support to small companies will be your chance to work closely with decision makers and contribute measurably to the growth of exciting businesses. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to enable you to implement fast solutions when you take on mission-critical tasks.

If you want to pursue this job, please email your qualifications to Be sure to include the job number of the opportunity that you are applying for.

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    Position Title

    Desktop Support Specialist

    Job Number



    Work from home, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, workstation, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    • Maintain, diagnose and resolve problems with all releases of Windows-powered workstation and notebook computer systems and others as needed.
    • Work directly with computer end users in helping to find and fix application and OS problems that impact productivity
    • Deploy, integrate and test a range of applications on user workstations
    • Work on-site to diagnose and resolve both urgent and persistent issues that reduce the stability, protection, performance, accessibility, and overall capability of desktops, notebooks, imaging devices and other hardware
    • Deploy new end-user equipment and help with other installations, updates, and swaps of PCs, notebooks and associated equipment
    • Assure the prompt diagnosis and repair of desktops and laptop computers and related equipment
    • Remain updated with advanced knowledge of desktop and laptop computing applications and use of WAN infrastructure including the Internet


    Minimum Work Experience Requirements
    • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to resolve network issues and escalate support services when necessary
    • In-depth background delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to enabling continuous productivity
    • Operate independently and display marked characteristics of ownership and motivation