Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee compensation have enabled Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive technical information base and team approach to problem resolution has helped Progent to build up a strong staff and a loyal worldwide client base.

If you have a background giving Windows desktop support and reside in the Palo Alto area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering IT consulting and technical help to small businesses will give you the chance to operate closely with top executives and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile connectivity to help you to implement quick solutions when you take on business-critical tasks.

If you wish to be considered for this job, you should send your resume to Be sure to include the job number of the opportunity that you are asking about.

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    Job Title

    Desktop Support Specialist

    Job Code



    Home-based, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, workstation, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, diagnose and resolve issues with all releases of Windows-powered PC and laptop computer systems and others as needed.
    • Work directly with computer users in helping to find and fix application and OS problems that hinder productivity
    • Install, configure and verify a variety of popular apps on user PCs
    • Work on-site to find and fix both urgent and persistent problems that impact the reliability, protection, speed, accessibility, and general capability of workstations, laptops, printers and other hardware
    • Deploy new end-user hardware and help with other installations, updates, and swaps of PCs, laptop computers and related hardware
    • Provide the timely diagnosis and repair of PCs and laptop computers and related equipment
    • Remain up-to-date with advanced knowledge of PC and notebook computing applications and utilization of connectivity technologies including the Internet


    Minimum Professional Background Requirements
    • Three years experience in workstation admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer debugging and fault isolation skill, knowledge to install temporary patches to resolve computer problems and escalate support when necessary
    • Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated commitment to enabling continuous productivity
    • Operate independently and display distinct characteristics of responsibility and motivation