Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative network support and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our shared support database and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied worldwide customer base.

If you have experience providing desktop support and reside in the Palo Alto area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's team of collaborative, high-output engineers. Progent's concentration on offering computer expertise and network help to small businesses will be your opportunity to operate closely with top executives and add significantly to the growth of exciting companies. Also, Progent's virtual office network provides state-of-the-art technology for remote access and wireless communications to help you to deliver fast solutions when you help with mission-critical tasks.

If you wish to look further into this position, you should send your resume to Please specify the job number of the opportunity that you are asking about.

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Position Title

Desktop Engineer

Job Code



Home-based, virtual office environment.


Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-powered workstation and notebook systems and others as required.
  • Work with computer end users in helping to find and fix application and OS problems that hinder productivity
  • Install, integrate and verify a range of software programs on user PCs
  • Work on-premises to diagnose and resolve both emergency and chronic issues that impact the reliability, security, performance, connectivity, and overall functionality of desktops, notebooks, printers and other hardware
  • Install new end-user equipment and help with other installations, upgrades, and swaps of desktops, laptop computers and related equipment
  • Provide the timely analysis and remediation of PCs and laptop computers and associated hardware
  • Remain current with an expert knowledge of PC and notebook computing applications and use of connectivity technologies including the Internet


Minimum Professional Background Requirements
  • Three years experience in workstation admin new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to install short-term patches to solve network issues and escalate support services when necessary
  • Broad background delivering software help to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to facilitating continuous operations
  • Operate independently and display distinct quality of ownership and motivation