Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in America. Our extensive support information base and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied international customer base.
If you have a background giving desktop technical support and reside in the Palo Alto area, joining Progent and working for Progent's customers will expand your skills through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's concentration on providing computer expertise and network support to small businesses will be your opportunity to work personally with top executives and add significantly to the growth of exciting companies. In addition, Progent's virtual office network provides state-of-the-art technology for remote support and mobile connectivity to help you to implement fast solutions when you help with mission-critical tasks.
Position Title
Desktop Support Specialist
Job Code
P016
Location
Work from home, virtual office environment.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Essential Activities
Responsibilities
Maintain, analyze and resolve issues with all releases of Microsoft Windows-based workstation and notebook computers and others as necessary.
Work directly with computer end users in helping to find and fix app and OS issues that disrupt productivity
Install, configure and test a variety of applications on user PCs
Operate on-site to diagnose and fix both emergency and chronic problems that affect the stability, security, speed, accessibility, and general functionality of workstations, laptops, printers and other end user equipment
Install new end-user equipment and help with other installations, updates, and exchanges of workstations, notebooks and associated hardware
Assure the prompt analysis and remediation of PCs and notebooks and associated hardware
Remain updated with advanced knowledge of PC and laptop computing applications and utilization of WAN technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years experience in desktop PC administration new software setup, computer and peripheral deployment, trouble analysis and correction)
Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to resolve computer problems and escalate support when required
Broad background delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Proven commitment to facilitating uninterrupted operations
Operate independently and show marked quality of responsibility and drive
If you wish to be considered for this job, please email your resume to job-p016@progent.com. Be sure to include the job number of the position that you are asking about.
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