Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Working with Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office environment, and employee benefits have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative approach to problem resolution has helped Progent to retain a talented staff and a satisfied international client base.
If you have a background providing Windows desktop help and reside in the Palo Alto area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering computer expertise and network support to small and mid-size businesses will be your chance to operate closely with decision makers and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and mobile connectivity to enable you to deliver fast solutions when you help with business-critical problems.
Job Title
Desktop Engineer
Job Number
P016
Work Location
Home-based, virtual office infrastructure.
Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Primary Activities
Main Responsibilities
Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and notebook computer systems and others as required.
Work directly with computer end users in helping to identify and fix app and operating system issues that hinder user productivity
Deploy, configure and test a range of popular apps on user workstations
Operate on-premises to find and fix both emergency and persistent problems that reduce the reliability, protection, performance, connectivity, and general functionality of workstations, notebooks, printers and other hardware
Install new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, notebooks and associated equipment
Provide the prompt analysis and repair of desktops and laptop computers and associated equipment
Stay updated with an expert knowledge of workstation and notebook computing applications and utilization of connectivity technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years background in workstation administration new software configuration, computer and peripheral integration, troubleshooting and correction)
Strong computer debugging and fault isolation skill, talent to install short-term patches to solve computer issues and escalate support when necessary
In-depth experience providing software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Demonstrated dedication to facilitating continuous productivity
Work without supervision and display distinct quality of responsibility and drive
If you wish to look further into this position, please send your resume to job-p016@progent.com. Be sure to specify the job number of the position that you are applying for.
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