Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most successful Microsoft Partners in America. Our extensive support database and team approach to problem resolution has allowed Progent to build up a talented staff and a loyal worldwide customer base.

If you have a background delivering Windows desktop help and live in the Palo Alto area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on providing computer consulting and technical help to small and mid-size companies will be your chance to work personally with decision makers and add significantly to the success of exciting companies. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and mobile communications to help you to implement fast solutions when you take on mission-critical problems.

If you wish to be considered for this position, you should email your resume to Please include the job number of the opportunity that you are asking about.

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    Job Title

    Desktop Support Specialist

    Job Code



    Home-based, virtual office infrastructure.


    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    • Support, diagnose and resolve issues with all releases of Microsoft Windows-powered desktop and laptop computer systems and others as required.
    • Work with computer end users in assisting to find and fix app and operating system problems that impact user productivity
    • Install, configure and test a variety of popular apps on user PCs
    • Operate on-site to find and resolve both urgent and persistent problems that reduce the reliability, protection, speed, connectivity, and general functionality of desktops, notebooks, imaging devices and other end user equipment
    • Install new end-user equipment and help with other installations, upgrades, and exchanges of desktops, laptop computers and related equipment
    • Assure the timely analysis and repair of PCs and notebooks and related hardware
    • Stay updated with an expert knowledge of workstation and notebook computing applications and use of WAN infrastructure including the Internet


    Minimum Work Background Requirements
    • Three years experience in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to solve network problems and escalate support when necessary
    • Broad experience delivering software help to small companies for all Windows OS, Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Proven dedication to enabling uninterrupted operations
    • Work without supervision and show marked characteristics of ownership and motivation