Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, service delivery, virtual office environment, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in America. Our extensive technical database and collaborative approach to problem solving has helped Progent to retain a talented staff and a loyal international customer base.

If you have experience providing desktop technical support and live in the Palo Alto area, teaming with Progent and working for Progent's customers will expand your skills through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on offering IT expertise and technical help to small and mid-size companies will give you the chance to work personally with decision makers and add measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides advanced technology for remote support and mobile communications to enable you to deliver quick solutions when you take on mission-critical problems.

If you wish to pursue this job, you should send your qualifications to job-p016@progent.com. Please specify the job code of the position that interests you.

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Select a Topic:


Position Title

Desktop Support Specialist

Job Number

P016

Location

Work from home, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and resolve issues with all versions of Windows-powered PC and laptop computers and others as required.
  • Work directly with computer users in assisting to find and resolve app and operating system issues that disrupt user productivity
  • Install, integrate and test a variety of popular apps on user PCs
  • Work on-premises to find and fix both urgent and persistent problems that reduce the stability, protection, speed, accessibility, and overall capability of desktops, laptops, printers and other hardware
  • Deploy new end-user hardware and help with other installations, upgrades, and swaps of workstations, laptop computers and associated equipment
  • Assure the prompt analysis and remediation of workstations and laptop computers and associated hardware
  • Stay current with advanced knowledge of PC and notebook applications and utilization of WAN infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years experience in desktop PC admin new program setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer debugging and problem isolation skill, talent to install temporary patches to solve network problems and escalate support when required
  • In-depth experience delivering software help to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling continuous productivity
  • Operate without supervision and show marked quality of responsibility and drive