Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, service delivery, network environment, and employee compensation have enabled Progent to be among the fastest growing and most successful Microsoft Partners in the United States. Our shared technical information base and team style of problem solving has allowed Progent to retain a talented staff and a satisfied international client base.

If you have a background providing desktop technical support and live in the Palo Alto area, joining Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing computer expertise and network help to small and mid-size businesses will give you the chance to operate personally with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and wireless connectivity to enable you to deliver fast solutions when you take on business-critical problems.

If you wish to apply for this position, you should send your resume to job-p016@progent.com. Be sure to include the job number of the opportunity that interests you.

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    Job Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, PC desktop, notebook and peripheral setup, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and resolve issues with all versions of Windows-based desktop and laptop computers and others as necessary.
    • Work directly with computer users in helping to identify and fix app and OS problems that impact user productivity
    • Install, configure and verify a variety of software programs on user workstations
    • Operate on-site to diagnose and remediate both emergency and persistent issues that reduce the stability, protection, speed, connectivity, and general capability of desktops, notebooks, printers and other end user equipment
    • Deploy new end-user hardware and help with other installations, updates, and swaps of workstations, laptop computers and associated equipment
    • Assure the timely analysis and remediation of PCs and laptop computers and associated hardware
    • Stay current with advanced knowledge of desktop and notebook applications and utilization of WAN infrastructure including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years background in desktop PC administration new program configuration, computer and peripheral integration, troubleshooting and correction)
    • Strong computer debugging and problem isolation ability, talent to install short-term patches to resolve computer issues and escalate support services when required
    • Broad background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Proven dedication to enabling uninterrupted operations
    • Work without supervision and display distinct characteristics of ownership and motivation