Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee compensation have enabled Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive technical information base and team approach to problem resolution has helped Progent to build up a strong staff and a loyal worldwide client base.
If you have a background giving Windows desktop support and reside in the Palo Alto area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering IT consulting and technical help to small businesses will give you the chance to operate closely with top executives and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile connectivity to help you to implement quick solutions when you take on business-critical tasks.
Desktop Support Specialist
Home-based, virtual office infrastructure.
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, workstation, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Maintain, diagnose and resolve issues with all releases of Windows-powered PC and laptop computer systems and others as needed.
Work directly with computer users in helping to find and fix application and OS problems that hinder productivity
Install, configure and verify a variety of popular apps on user PCs
Work on-site to find and fix both urgent and persistent problems that impact the reliability, protection, speed, accessibility, and general capability of workstations, laptops, printers and other hardware
Deploy new end-user hardware and help with other installations, updates, and swaps of PCs, laptop computers and related hardware
Provide the timely diagnosis and repair of PCs and laptop computers and related equipment
Remain up-to-date with advanced knowledge of PC and notebook computing applications and utilization of connectivity technologies including the Internet
Minimum Professional Background Requirements
Three years experience in workstation admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
Strong computer debugging and fault isolation skill, knowledge to install temporary patches to resolve computer problems and escalate support when necessary
Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Demonstrated commitment to enabling continuous productivity
Operate independently and display distinct characteristics of responsibility and motivation
If you wish to be considered for this job, you should send your resume to firstname.lastname@example.org. Be sure to include the job number of the opportunity that you are asking about.
To deliver economical network support for small companies, Progent offers comprehensive computer outsourcing packages that offer small businesses quick access to network expertise without requiring you to hire, train, and maintain an expensive full-time computer support team. Progentís IT outsourcing packages give you an affordable alternative for building a protected and robust system for your important Microsoft Windows office productivity products including Office XP and Office 2003.
Progent's Microsoft-certified consultants can help you to assess the benefits of Lync Server 2010 for your business and can help you to design and carry out an installation of Lync Server 2010 that centralizes the control of IM and Presence and improves the productivity of your in-house staff, at-home workers, and smartphone users. Progent can in addition assist you to perform an efficient migration to Microsoft Lync Server from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how you can use Microsoft Lync Server 2010 to improve the team-computing functions of MS Office programs, and offer webinar training and ongoing technical support for Lync Server 2010 and other Microsoft platforms.
Progentís IT outsourcing packages provide budget-friendly computer support for medium-size companies. Whether it includes designing system architecture, setting up an internal Help Desk or using an outside one, deploying an updated email system, monitoring your system, or developing an on-line business application, outsourcing your IT technical services can reduce expenses and minimize risks, allowing network support expenses to grow in a more linear and manageable manner than is feasible by assembling a large, knowledgeable internal network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a protected and highly available system foundation for your critical Windows-based applications such as Windows 2008, Exchange Server, and Microsoft SQL Server.
Progent's Citrix-certified consultants can assist you to assess the business value of the various editions of Essentials for Hyper-V, help you to integrate Citrix management utilities in your Hyper-V network, and show you how you can use Citrix Essentials for Hyper-V to enhance the performance, uptime, consistency, and recoverability of your virtualized network while reducing the cost of equipment and operations and simplifying management processes.
Progent's company culture will make you a more capable professional by improving your information technology knowledge and increasing the satisfaction of your customers. Progent makes good on this promise by attracting the best consulting experts for you to work with, offering a state-of-the-art system infrastructure, using specialized software utilities to deliver the maximum quality of support, and by streamlining proven operational models for finding and maintaining clients.
Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server that are in keeping with your business goals.
Progent's certified Microsoft Office and Office 365 consultants can assist companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless solution that provides fast ROI and enables improved business outcomes. Progent can assist you to interface Microsoft Office or Office 365 applications with each other and with other core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent can also help you to resolve compatibility problems between different releases of Office desktop and can provide customized online training to individual users or teams.
Progent has been delivering SharePoint consulting services since the initial SharePoint product was released more than a decade ago, and Progent has the breadth and depth of technical know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right version of SharePoint 2013 for your purposes. Progent can provide full project management services or can help in individual tasks related to your SharePoint 2013 migration.
Progent's Microsoft-certified consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and migration support for Windows 10 offered by Progent's experts include ROI estimates, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support staff and users, and post-migration consulting support.
Progent's Microsoft-certified consultants can provide remote or onsite support to help organizations of all sizes to plan, deploy, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older releases of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent offers occasional help for fixing especially stubborn issues, or full project management support. Progent can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to create a next-generation security ecosystem that spans your on-premises and cloud assets and guards any user anywhere with any endpoint device.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it.
Progent can help your organization to utilize Cisco's infrastructure products to build a robust basis for your local, private cloud, or hybrid data center and improve operations in key areas such as resource utilization, security and compliance, manageability, uptime, and recoverability.
Progent's Microsoft-certified consultants offer in-depth support in implementing, operating and debugging any edition of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad range of cost-effective remote support services based on proven best practices to assist businesses of any size to receive all the benefits of this powerful project management solution. Consulting support offered by Progent include solution design, installation and migration, strategies for secure file and status sharing among onsite and offsite users, network optimization, and customized webinar training classes.
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital assets that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your business.
Progent's Microsoft-certified consultants can provide remote and onsite expertise for companies of any size to evaluate the benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office; set up HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms like Cisco UC. Progent's certified information security consultants can assist you create and verify a security strategy for your Skype for Business solution that meets government and industry requirements.
SQL Server 2016 offers significant improvements in performance, scale, security and compliance, availability, BOYD integration, and built-in business intelligence. New features include PolyBase for handling relational and non-relational databases in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help businesses of any size to configure, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Progent is one of the most qualified network consulting firms for creating email and messaging systems based on Exchange 2000. Progent is skilled in helping small businesses get the full advantages of Exchange 2000 for common situations such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.
Remote 24x7 monitoring, automated alarms, and actionable reports are vital to preserving the health of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management technology has progressed so far that companies of all sizes can afford a level of network stability that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management solutions available as economical services designed to help you to detect and fix a most IT network problems before they can hurt your business.
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can broaden their reach, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.
Progent's Citrix-certified consultants can help you to evaluate the business benefits of the various editions of Essentials for Hyper-V, help you to use Citrix administration utilities with your Microsoft Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and recoverability of your virtualized environment while reducing the cost of equipment and operations and simplifying management processes.
Progent's Microsoft Office and Office 365 experts can assist companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless solution that offers fast return on investment and promotes improved business outcomes. Progent can assist you to integrate Microsoft Office or Office 365 apps with each other and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent can also help you to resolve compatibility problems between different releases of Office desktop and can provide live online instruction to individual users and teams.
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that avoids network downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the background to complete your project quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and design offerings include assistance with the integration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging solutions powered by Exchange Server 2007.
Progent's certified Windows Server 2003 consultants can provide network help and IT consulting services for the entire line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, update, and maintenance offerings include network design, deployment, project management, in-person and off-site network support and repair, Help Desk outsourcing, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.
Progent offers cost-effective remote consulting to assist businesses to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security.
For custom application creation, Progent can supply programming experts to write business applications in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to create company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers expertise in a broad range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Progent's management team includes industry veterans with years of experience providing network consulting, troubleshooting, and long-term information system planning to organizations ranging from startups to Fortune 500 companies. Great service calls for great personnel, and Progent stands out by having assembled a management team that can provide customers with the best service value in the industry.
Progent offers network services for medium size businesses who have 100 to 250 system users. The mid-size business or work group has typically been an overlooked part of the market for IT support services. The cost structures and service delivery practices of large outside service firms make them too expensive for the typical small business or small medium business (SMB), which usually has a minimal IT budget with which to support an information system whose advanced technology and sophistication are frequently comparable to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual office infrastructure and 24x7 network monitoring, dramatically reduces the network maintenance expenses of a small-medium business while offering the small company with big-company service from certified, world-class experts knowledgeable in a broad range of midsized business technologies. If your medium size company or small business is looking for levels of IT support appropriate for a mid-size organization without paying enterprise costs, you need Progent.
The clustering technology built into the Datacenter and Enterprise versions of MS Windows Server 2008 is dramatically redesigned to streamline the installation, configuration, and management of server clusters that provide improved levels of network dependability, security, performance, and flexibility. New or improved capabilities include cluster verification, easier configuration and installation, unified cluster administration, new cluster infrastructure for increased availability, hardened protection and quorum models, minimization of failure points, greater disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of failover clusters, design and execute a deployment, educate your IT personnel to administer your failover clusters, provide ongoing consulting and support services, and create and test a disaster recovery procedure.
Progent's Cisco certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.