Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive support information base and team approach to problem solving has allowed Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background providing desktop support and live in the Palo Alto area, joining Progent and supporting Progent's customers will expand your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing computer consulting and technical support to small and mid-size companies will be your opportunity to work closely with top executives and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and wireless connectivity to help you to deliver quick solutions when you help with business-critical problems.

If you wish to be considered for this job, please email your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that interests you.

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Job Title

Desktop Engineer

Job Number

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Maintain, analyze and troubleshoot problems with all releases of Windows-based desktop and notebook systems and others as required.
  • Work with computer users in assisting to find and resolve application and operating system problems that disrupt user productivity
  • Deploy, configure and test a variety of software programs on user workstations
  • Work on-site to find and resolve both emergency and persistent issues that affect the reliability, security, performance, accessibility, and overall functionality of workstations, laptops, imaging devices and other end user equipment
  • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, laptop computers and related equipment
  • Assure the prompt diagnosis and remediation of PCs and notebooks and associated equipment
  • Remain updated with an expert knowledge of desktop and laptop computing applications and use of WAN infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in workstation administration new software setup, computer and peripheral integration, trouble analysis and correction)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install temporary patches to solve computer problems and escalate support services when necessary
  • In-depth experience providing software help to small companies for all Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling uninterrupted operations
  • Operate independently and show distinct characteristics of responsibility and motivation