Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in America. Our shared support information base and team style of problem solving has allowed Progent to retain a talented staff and a satisfied worldwide customer base.
If you have a background delivering Windows desktop technical support and reside in the Palo Alto area, joining Progent and working for Progent's clients will expand your technical abilities through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on offering computer consulting and network help to small and mid-size businesses will be your opportunity to work closely with top executives and contribute significantly to the growth of exciting companies. In addition, Progent's virtual office network offers state-of-the-art tools for remote support and mobile communications to help you to deliver fast solutions when you take on mission-critical tasks.
Position Title
Desktop Support Specialist
Job Number
P016
Location
Home-based, virtual office infrastructure.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Essential Activities
Responsibilities
Support, diagnose and troubleshoot issues with all versions of Windows-powered workstation and laptop systems and others as needed.
Work directly with computer users in assisting to identify and resolve app and operating system issues that impact user productivity
Install, integrate and verify a variety of software programs on user workstations
Work on-premises to find and resolve both emergency and persistent problems that reduce the stability, security, performance, connectivity, and overall capability of workstations, notebooks, imaging devices and other end user equipment
Deploy new end-user equipment and help with other installations, updates, and swaps of PCs, notebooks and related equipment
Provide the prompt analysis and repair of workstations and laptop computers and related hardware
Remain current with an expert knowledge of PC and laptop computing applications and utilization of connectivity infrastructure including the Internet
Experience/Education
Minimum Professional Background Requirements
Three years background in workstation admin new program configuration, computer and peripheral integration, trouble analysis and correction)
Strong computer troubleshooting and fault isolation skill, talent to implement temporary patches to solve network issues and escalate support services when required
Broad experience providing software help to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
High-level speaking and written communication ability
Proven commitment to facilitating continuous productivity
Operate independently and show distinct characteristics of responsibility and drive
If you want to look further into this job, please email your resume to job-p016@progent.com. Please include the job code of the opening that you are applying for.
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