Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most successful Microsoft Partners in America. Our extensive support database and team approach to problem resolution has allowed Progent to build up a talented staff and a loyal worldwide customer base.
If you have a background delivering Windows desktop help and live in the Palo Alto area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on providing computer consulting and technical help to small and mid-size companies will be your chance to work personally with decision makers and add significantly to the success of exciting companies. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and mobile communications to help you to implement fast solutions when you take on mission-critical problems.
Job Title
Desktop Support Specialist
Job Code
P016
Location
Home-based, virtual office infrastructure.
Expertise
Key Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Responsibilities
Support, diagnose and resolve issues with all releases of Microsoft Windows-powered desktop and laptop computer systems and others as required.
Work with computer end users in assisting to find and fix app and operating system problems that impact user productivity
Install, configure and test a variety of popular apps on user PCs
Operate on-site to find and resolve both urgent and persistent problems that reduce the reliability, protection, speed, connectivity, and general functionality of desktops, notebooks, imaging devices and other end user equipment
Install new end-user equipment and help with other installations, upgrades, and exchanges of desktops, laptop computers and related equipment
Assure the timely analysis and repair of PCs and notebooks and related hardware
Stay updated with an expert knowledge of workstation and notebook computing applications and use of WAN infrastructure including the Internet
Experience/Education
Minimum Work Background Requirements
Three years experience in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to solve network problems and escalate support when necessary
Broad experience delivering software help to small companies for all Windows OS, Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Proven dedication to enabling uninterrupted operations
Work without supervision and show marked characteristics of ownership and motivation
If you wish to be considered for this position, you should email your resume to job-p016@progent.com. Please include the job number of the opportunity that you are asking about.
Progent is among the most qualified IT consulting firms for designing email systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses get the full advantages of Microsoft Exchange Server 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server management.
Progent’s Help Desk Co-management service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the top shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent can assist you in any and all phases of your upgrade to Exchange 2016 such as planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft MCTS Support Job Opportunity Palo Alto California
Progent can help you to understand the wealth of subscription options available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to build and maintain hybrid solutions that seamlessly integrate local and cloud-based products and services.
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of documenting and archiving support records allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
Microsoft SQL Server 2008 offers powerful, familiar tools to IT professionals and network users, reducing the difficulty of creating, deploying, administering, and using enterprise information and analytical applications in environments ranging from mobile devices to enterprise data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on expertise and wide knowledge in designing and building information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
Cisco's security and offsite access solutions for small to medium sized businesses represent a complete range of manageable security hardware and software to let you protect your wired and wireless network infrastructure. Cisco's VPN product family includes switches, firewalls, and VPN access concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit best with your corporate objectives.
Progent can provide the services of a certified consultant with expertise deploying technology from the major video conferencing/telepresence providers including Cisco, Polycom, and LifeSize and can assist your company to design, install, upgrade, or troubleshoot a video conferencing environment that protects your current investment and optimizes the strategic value of your IT system. Progent can also provide the services of infrastructure engineers who can assist businesses of any size to create and maintain a communications network that delivers the speed, dependability, security, and expandability you need to support your video conferencing/telepresence environment.
Years of experience providing Microsoft expertise and Cisco technology consulting has allowed Progent to develop an unmatched capability for serving branch offices that need IT help with the responsiveness associated with with small companies but which includes professional communications, thorough documentation, and adherence to corporate IT protocols. If your corporation maintains a sales office located anywhere in or any area served by Progent's engineers, Progent can provide a wide array of on-premises and remote IT support services and system architecture expertise.
Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, optimizing and troubleshooting SCOM solutions and can provide companies of any size expert online or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises technical support to assist you to fix critical issues uncovered by Microsoft SCOM 2012.
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity.
If your business runs a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISA and CISSP-premier consultants can assist your entire organization in a wide range of security topics such as security management procedures, security architecture and strategies, connection control systems and methodology, applications development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of performance that information security managers are expected to master. These certification offer IT management the assurance that those who have earned their CISA or CISM certification have the experience and theory to offer world-class security management and engineering help.
24/7 Microsoft MCSA Support Full-Time Job East Palo Alto
Progent's Reseller Program for IT Service Providers lets you use Progent's information technology engineers while retaining your own brand as a seamless extension of your IT services staff.
Progent's certified ISA Server consultants have extensive backgrounds configuring ISA Server-based security solutions for information systems with many sites, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your network security needs without adversely limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent can deliver a wide range of affordable consulting and support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online help for individual machines or laptops or help your business to design and carry out a company-wide rollout of new or updated operating system software and applications. Progent can also supply engineers and technicians to help you to plan for and complete an office move or consolidation organized to produce minimal interruption to your productivity.
Server proliferation wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual architecture promises lower TCO of servers and quicker return on investment, more efficient use of servers, simplified operations, increased system availability, and easier manageability. Typical uses for virtual machines include hardware consolidation, low-cost hosts for mission-critical legacy software running on outdated operating systems, and affordable isolation of program development or evaluation systems from production systems.
Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can help you to design, deploy, and support a configuration of TMG 2010 or ISA Server 2006 on your network that delivers the firewall security, speed and manageability that your business requires.
Progent can help your business to design an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or mixed deployment of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Microsoft System Center 2016 Operations Manager helps to ensure consistent performance and dependable uptime for critical workloads by providing centralized, cross-platform monitoring of IT resources installed throughout local systems and private and public clouds. Progent's consulting team offers advanced online and onsite support to assist businesses of all sizes to design, implement, tune, update and repair Operations Manager 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from older versions or from different monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management solution. Progent can also show you how to extend your SCOM 2016 environment to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
Stealth penetration testing is a key part of any overall IT system security strategy. Progent’s security experts can run thorough penetration checks without the awareness of your company's in-house IT resources. Stealth penetration checking shows whether current security defense tools such as intrusion detection alerts and event history monitoring are properly set up and consistently monitored.
Progent’s Technical Response Center provides nationwide extended hours remote troubleshooting for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals offer after-hours telephone help and online secure computer connection to isolate and repair technical problems quickly and affordably. The breadth of IT experience represented by Progent's staff of country-wide support engineers makes it possible to escalate even the toughest network issues to competent specialists as required. For critical issues, the Technical Response Center endeavors to answer your request for service within one hour.
Progent's proven ransomware recovery consultants can help you to rebuild an IT network victimized by a ransomware virus such as Ryuk, Dharma, Hermes, or MongoLock.
Progent's veteran group of network consultants and application specialists have extensive experience delivering online and on-premises support for businesses of any size who want to incorporate Android phones and tablets into their information networks so that users can be productive while on the go. Progent offers the range of skills to resolve technical problems that span numerous vendors and that represent a combination of older and current technology. Progent provides cost-effective remote technical support to help you with any aspect of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to assist you to handle particularly challenging technical issues, or Progent can provide comprehensive project management support to ensure that you finish strategic IT initiatives on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also offers customized group or individual classes to show you how to manage and use Android phones securely and productively.
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter.
Progent's certified Forefront Threat Management Server and ISA Server 2006 consultants can help you to design, install, and manage a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, speed and manageability that your company requires.
Progent's Linux consulting experts provide small businesses and software developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of expertise provides you with a convenient single source to show you how to create and maintain a secure and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft coexistence by combining MS Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent's Microsoft consultants can help you to assess the benefits of Lync Server for your environment and can assist you to design and execute a deployment of Lync Server that unifies the management of Instant Messaging and Presence and improves the productivity of your office staff, telecommuters, and smartphone users. Progent's consultant's can also assist you to perform a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Lync Server 2010 with Microsoft Exchange, SharePoint Server, and SQL Server, show you how to run Lync Server 2010 to enhance the collaborative capabilities of MS Office programs, and offer training and continuing support for Lync Server and other Microsoft products.
Lync Server 2013, renamed Skype for Business, enables organizations of any size to create a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web conferencing with application sharing, as well as IP and PSTN telephony enabled for a wide assortment of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts and system architects can assist your company to assess the business benefits of Lync Server 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid topology suitable for your present and future plans, deploy Lync 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your IT staff and users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.
Progent can provide fast and affordable remote access to a certified Oracle database administration expert or an Oracle application developer. Progent offers advanced DBA services for any version of Oracle including 10g and 11g and can also assist you to plan, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication tools and ASM file/volume manager.
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This permits you to have some mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed support to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to create custom mission-critical applications and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can help you design reports that allow you to analyze your business more thoroughly, transforming raw information into useful insights into your company and customers.
Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, reduces long-term support demands, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-location migrations, Progent has the background to finish your project quickly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.
For mid-size companies who need IT support, Progent can deliver an array of options including on-site service, remote support, phone-based Call Center, round-the-clock support with automatic system monitoring, temporary staff augmentation, site relocation support, application programming, and professional consultation. For midsize businesses in California or other areas serviced by Progent's field engineers, Progent offers professional onsite help for fixing network issues quickly and affordably.
Telecommuter Jobs Microsoft MCP Engineer Palo Alto
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-aware backup for critical workloads such as SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to design, deploy, administer, and troubleshoot an enterprise-wide backup/recovery solution powered by SCDPM 2016. Progent can help you to migrate from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can deliver occasional expertise to resolve technical bottlenecks or deliver end-to-end project management or co-management services to help you finish your SCDPM 2016 deployment on schedule and on budget.
Progent’s Help Desk Co-management service allows your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top shared professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.