Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is a progressive computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support database and team style of problem resolution has helped Progent to retain a strong staff and a loyal international customer base.

If you have experience providing desktop technical support and reside in the Petaluma area, teaming with Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing IT expertise and technical help to small and mid-size businesses will be your chance to work personally with top executives and contribute measurably to the growth of exciting businesses. Also, Progent's virtual office network provides advanced tools for remote access and mobile communications to enable you to deliver quick solutions when you take on business-critical tasks.

If you wish to pursue this position, please email your resume to job-p016@progent.com. Be sure to specify the job number of the position that you are applying for.

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Position Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot issues with all releases of Windows-powered PC and notebook systems and others as needed.
  • Work with computer end users in assisting to find and fix application and operating system issues that disrupt user productivity
  • Install, configure and verify a variety of popular apps on user PCs
  • Work on-site to diagnose and fix both urgent and chronic problems that affect the stability, protection, performance, accessibility, and general capability of workstations, laptops, imaging devices and other hardware
  • Install new end-user hardware and help with other installations, upgrades, and exchanges of PCs, laptop computers and associated hardware
  • Provide the timely diagnosis and repair of PCs and notebooks and associated equipment
  • Stay updated with advanced knowledge of workstation and laptop applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years experience in desktop PC admin new software configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, knowledge to install short-term patches to resolve computer problems and escalate support when necessary
  • Broad experience providing software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to facilitating uninterrupted productivity
  • Operate without supervision and display distinct quality of responsibility and motivation