Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, support delivery, network environment, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support information base and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience delivering desktop help and reside in the Petaluma area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing computer expertise and network support to small companies will give you the opportunity to operate personally with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and wireless communications to enable you to deliver quick solutions when you help with business-critical problems.

If you would like to look further into this position, you should email your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that you are considering.

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Position Title
Desktop Engineer

Job Number
P016

Work Location
Home-based, virtual office infrastructure.

Expertise
Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities
Responsibilities
  • Support, diagnose and troubleshoot issues with all releases of Windows-based desktop and notebook computer systems and others as required.
  • Work directly with computer users in assisting to find and fix application and OS issues that impact productivity
  • Deploy, integrate and verify a range of software programs on user PCs
  • Work on-site to diagnose and fix both urgent and chronic problems that affect the reliability, protection, speed, connectivity, and general capability of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and help with other deployments, upgrades, and exchanges of PCs, laptop computers and related equipment
  • Assure the timely analysis and remediation of PCs and laptop computers and related hardware
  • Stay up-to-date with an expert knowledge of PC and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience
Minimum Work Background Requirements
  • Three years background in workstation administration new software configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation skill, knowledge to implement temporary patches to resolve computer problems and escalate support services when required
  • In-depth background providing software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling uninterrupted productivity
  • Work independently and show marked characteristics of ownership and drive