Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive support database and collaborative style of problem resolution has helped Progent to retain a strong staff and a satisfied worldwide client base.

If you have experience delivering Windows desktop technical support and reside in the Petaluma area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering computer expertise and technical help to small and mid-size businesses will be your chance to operate closely with decision makers and contribute measurably to the growth of exciting businesses. Also, Progent's virtual office infrastructure offers advanced technology for remote access and wireless communications to enable you to implement fast solutions when you take on mission-critical problems.

If you would like to pursue this job, you should send your resume to job-p016@progent.com. Please include the job code of the opportunity that you are considering.

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  • Les Kent has a 35-year history of successful network integration, executive administration, sales, and operations. He has demonstrated a knack for developing sophisticated IT solutions during his time as as a network designer, programmer, project manager, implementation consultant, and problem solver for small companies, new ventures, and major enterprises.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and provide the flexibility to evolve with your changing business needs. Progentís Cisco-Premier network experts are familiar with Ciscoís comprehensive line of hardware and software aimed at eliminating data theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control framework for user certification, permissions, and accounting from a graphical Web interface.

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    For small companies interested in Progent's network support outsourcing, consulting, or technical support services, call 800-993-9400 or send email to information@progent.com.

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    Job Title

    Desktop Support Specialist

    Job Code

    P016

    Location

    Home-based, virtual office environment.

    Expertise

    Primary Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Responsibilities
    • Maintain, analyze and resolve problems with all versions of Microsoft Windows-powered workstation and laptop computer systems and others as required.
    • Work with computer users in helping to identify and fix application and OS problems that disrupt user productivity
    • Install, integrate and test a range of applications on user PCs
    • Operate on-premises to find and fix both urgent and persistent problems that reduce the reliability, security, performance, connectivity, and overall capability of workstations, laptops, imaging devices and other end user equipment
    • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, notebooks and associated equipment
    • Provide the prompt diagnosis and remediation of PCs and laptop computers and associated equipment
    • Remain current with an expert knowledge of workstation and laptop computing applications and utilization of WAN infrastructure including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years experience in workstation administration new program configuration, computer and peripheral deployment, trouble analysis and resolution)
    • Strong computer debugging and problem isolation ability, knowledge to implement short-term patches to resolve network issues and escalate support when required
    • In-depth experience delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated commitment to facilitating uninterrupted productivity
    • Operate without supervision and display distinct quality of responsibility and drive