Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, support delivery, network environment, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support information base and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience delivering desktop help and reside in the Petaluma area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing computer expertise and network support to small companies will give you the opportunity to operate personally with top executives and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and wireless communications to enable you to deliver quick solutions when you help with business-critical problems.

If you would like to look further into this position, you should email your qualifications to Please specify the job code of the opportunity that you are considering.

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Aironet 3700 Access Point Network Consultant
Remote Troubleshooting

Progent's Cisco CCIE wireless infrastructure consultants can provide remote or on-premises integration and debugging support to assist your organization to design, configure, upgrade, tune, administer and troubleshoot Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to administer and scale. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to work with your unique office layout, construction, and expected network traffic.

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Microsoft SQL Technology Professional
SQL Server 2008 Migration Consulting

Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast creation of cutting-edge high-end programs that can provide your company a critical competitive edge. SQL Server features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.

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Progentís IT outsourcing packages provide budget-friendly network support for medium-size businesses. Whether it involves planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your system, or developing an on-line eCommerce solution, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting network service budgets to grow in a more linear and manageable fashion than is possible by assembling a bulky, knowledgeable in-house IT staff. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and robust system foundation for your critical Windows-powered applications including Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.

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Great Plains Migration Support
Dynamics GP Software Technical Support

Dynamics GP/Great Plains 2010 software is a comprehensive business management and analytics solution that integrates information and operations across your business, interfaces seamlessly with other solutions, and brings together workers, customers and vendors regardless of time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for accounting, management reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a reliable, protected computer and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your business exploit the full power of Dynamics GP/Great Plains 2010.

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Cisco Mobility Express Network Consulting
Cisco Certified Expert Outsourcing Aironet 700 Access Point

Progent's Cisco CCIE wireless network infrastructure consultants offer remote or on-premises integration and debugging support to assist your organization to design, configure, upgrade, optimize, manage and troubleshoot Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity foundation that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your unique office design, building structure, and expected workloads.

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Cisco VoIP phones IT Consulting
Video IP Phones Online Troubleshooting

Progent's Cisco certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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Solaris Setup and Support
Solaris Technology Professional

Progent's Sun Solaris platform support experts offer small and mid-size businesses and software developers support for managing and supporting Sun Solaris environments that run with Microsoft-based networks. Progent can give your business contact with Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of expertise provides you with an easy one-stop consulting firm to show you how to build and maintain a protected and robust mixed-platform connectivity and communications solution that supports Sun Solaris and Microsoft interoperability by combining Windows with popular variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.

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MS Microsoft Virtual Server Technology Professional
Connectix Virtual Server Remote Technical Support

Microsoft Virtual Server 2005, run on the Windows Server platform and powered by technology originally produced by Connectix, delivers the performance needed to accomplish hardware reduction, application upgrade, and server quarantine tasks through virtualization techniques in an enterprise-ready computing network with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses who want to enhance operational efficiency in application development and testing, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's professional Virtual Server experts can assist your IT staff to evaluate and integrate MS Virtual Server 2005.

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Wireless Site Survey Technology Consulting

Progentís Wireless Site Survey assists you to design and implement a wireless LAN customized for your facilities, providing your business a WLAN that delivers the reception, speed, capacity, QoS, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive onsite service.

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Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be tempted to permit less critical problems to fester.

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Progent believes that a carefully designed and executed network is a pivotal piece for enabling a firm's success, and we apply this credo in our own system infrastructure. Progent has created a non-stop virtual office network that enables our staff engineers and authorized contractors to deliver rapid and efficient service, collaborate closely on sophisticated jobs, and experience professional and private growth from acting as a member of a dynamic business ethos of self motivation and independence.

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Smartphone Support and Help
Windows Mobile 7 Professional

Progentís consultants provide experience in multiple disciplines related to mobile networking including system infrastructure, wireless data synchronization, wireless protection, wireless e-mail, Windows Mobile, RIM Blackberry, and mobile software development. Progent's certified consultants can save your organization time and expense by using their wireless background to help you choose and integrate mobile access technologies that fit the needs of your company. Progent can also tune your IT architecture so that wireless PDAs perform better.

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IT Consultants Citrix FlexCast
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Citrix offers a powerful family of products that provide enterprise-class manageability, scalability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help you to evaluate the business advantages of Citrix technology and can help you design, test, implement, optimize, and support Citrix solutions.

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Microsoft Forefront TMG Remote Technical Support
On-site Technical Support

Forefront Threat Management Gateway is based on the proven security capabilities of ISA Server and provides a centrally administered Internet gateway that acts as a single-server solution for an array of security features including an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, permits custom reports generated by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual machine to cut costs and improve recoverability. Progent's Microsoft-certified engineers can assist you to design and execute pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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IT Outsourcing Services
Consultant IT Support Outsourcing

Progent is structured to deliver in-depth online support for all major technical areas common to todayís small company information systems and offers an array of strategic, on-demand support services such as a temporary CIO to provide advanced IT design and budgeting skills, a Technical Response Center for help desk services, proactive remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for major initiatives like site moves oroperating system migrations, Cisco-certified consultants for building and maintaining high-performance and robust infrastructure, security engineers to verify data protection and regulatory compliance, disaster recovery experts to design and document business continuity plans, and software programmers to create, enhance, or troubleshoot mission-critical application programs.

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VBA Design
Data warehouse Integration Companies

If you want to update your corporate web site, build internal webs for applications such as HR or worker education, design a high-impact web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can supply skilled and experienced web designers. Progent's consultants can also show you how to build and manage a safe, robust server and communications network, including off-site and wireless connectivity, to run your web solutions.

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Oracle 11g Upgrade
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Progent can provide affordable online access to a certified Oracle DBA consultant or an Oracle software developer. Progent can provide advanced database administration services for any version of Oracle's RDBMS platform and can also assist you to design, create, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL. Progent also provides consulting for Data Guard and Streams replication technologies and Oracle Database Resource Manage.

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Consult UNIX, Windows
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If your company computer system mixes UNIX, Linux or Solaris technology with MS Windows, Progent can help you to incorporate your IT resources into a cohesive network that permits all your operating systems to coexist for simple administration, transparent information exchange, high dependability, enhanced performance, and tight security. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance services feature IT infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network help and repair, in-person technical support, and Help Desk Call Center support.

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Remote Support Services scom 2016 OMS integration

Microsoft System Center 2016 Operations Manager is designed to ensure top performance and dependable uptime for key applications by offering unified, mixed-platform monitoring of physical and virtual infrastructure deployed throughout on-premises systems and private and public clouds. Progent's SCOM consulting team can provide advanced remote and onsite support to help businesses of any size to plan, integrate, optimize, enhance and repair Operations Manager 2016 deployments. Progent can assist you to move to SCOM 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a unified infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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Office 365 and iPhones Setup and Support
Online Support Office 365 and iOS

Microsoft allows you to create seamless hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have certain Exchange mailboxes located at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on time and on budget.

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Wireless Site Survey Network Consulting Wi-Fi Site Survey Professionals

Network Consulting Firm Company-wide Standards for Best Practices
Best Practices Network Consulting Company

Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of network support, executing a broad variety of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems efficiently.

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Onsite Support Specialists
Onsite Support Professionals

For mid-size companies looking for IT support, Progent can deliver an array of options including local help, on-line assistance, phone-based Call Center, 24x7 support with remote system monitoring, temporary staffing, business relocation support, software development, and expert consultation. For midsize businesses in California or other regions covered by Progent's field engineers, Progent offers professional on-premises help for solving network issues quickly and economically.

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 Computer Consulting Work From Home Job in Petaluma Sonoma County

Select a Topic:

Position Title

Desktop Engineer

Job Number


Work Location

Home-based, virtual office infrastructure.


Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

  • Support, diagnose and troubleshoot issues with all releases of Windows-based desktop and notebook computer systems and others as required.
  • Work directly with computer users in assisting to find and fix application and OS issues that impact productivity
  • Deploy, integrate and verify a range of software programs on user PCs
  • Work on-site to diagnose and fix both urgent and chronic problems that affect the reliability, protection, speed, connectivity, and general capability of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and help with other deployments, upgrades, and exchanges of PCs, laptop computers and related equipment
  • Assure the timely analysis and remediation of PCs and laptop computers and related hardware
  • Stay up-to-date with an expert knowledge of PC and laptop computing applications and utilization of WAN infrastructure including the Internet


Minimum Work Background Requirements
  • Three years background in workstation administration new software configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation skill, knowledge to implement temporary patches to resolve computer problems and escalate support services when required
  • In-depth background providing software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling uninterrupted productivity
  • Work independently and show marked characteristics of ownership and drive