Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive support information base and team style of problem resolution has allowed Progent to retain a strong staff and a satisfied international customer base.

If you have experience providing desktop technical support and live in the Petaluma area, joining Progent and working for Progent's customers will expand your technical abilities through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on providing IT consulting and network support to small companies will be your chance to operate personally with decision makers and add measurably to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile connectivity to help you to deliver quick solutions when you help with business-critical tasks.

If you wish to be considered for this position, you should send your qualifications to Please include the job code of the position that you are applying for.

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    Position Title

    Desktop Support Specialist

    Job Number


    Work Location

    Home-based, virtual office infrastructure.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and troubleshoot problems with all releases of Windows-powered desktop and notebook computers and others as necessary.
    • Work directly with computer users in helping to identify and fix application and operating system problems that disrupt productivity
    • Deploy, configure and verify a range of software programs on user PCs
    • Work on-site to diagnose and resolve both urgent and chronic problems that reduce the reliability, protection, performance, connectivity, and general capability of workstations, notebooks, imaging devices and other end user equipment
    • Deploy new end-user hardware and help with other installations, updates, and swaps of PCs, notebooks and related hardware
    • Assure the prompt analysis and remediation of workstations and laptop computers and related hardware
    • Stay updated with an expert knowledge of PC and notebook applications and utilization of WAN infrastructure including the Internet


    Minimum Work Experience Requirements
    • Three years experience in desktop PC administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer debugging and fault isolation ability, talent to install short-term patches to solve network problems and escalate support when required
    • Broad background delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 programs such as Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated commitment to enabling continuous operations
    • Work independently and show marked quality of ownership and motivation