Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive network support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be among the fastest growing and most respected Microsoft Partners in the U.S. Our extensive support information base and team approach to problem solving has helped Progent to retain a strong staff and a loyal worldwide customer base.

If you have a background providing desktop help and reside in the Petaluma area, teaming with Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's concentration on offering computer consulting and technical support to small and mid-size companies will give you the opportunity to work personally with decision makers and add significantly to the success of exciting businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and wireless connectivity to enable you to implement quick solutions when you help with mission-critical problems.

If you wish to be considered for this job, you should send your resume to Please specify the job number of the opening that you are asking about.

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    Position Title

    Desktop Support Specialist

    Job Code



    Home-based, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    • Maintain, diagnose and resolve problems with all versions of Windows-powered workstation and laptop systems and others as necessary.
    • Work directly with computer end users in assisting to find and fix application and OS issues that disrupt productivity
    • Install, integrate and verify a range of applications on user PCs
    • Operate on-site to diagnose and fix both emergency and chronic problems that affect the stability, security, speed, connectivity, and overall capability of desktops, laptops, printers and other hardware
    • Install new end-user hardware and perform other deployments, updates, and swaps of workstations, notebooks and associated equipment
    • Assure the timely diagnosis and remediation of PCs and notebooks and associated hardware
    • Stay current with advanced knowledge of workstation and notebook applications and utilization of connectivity technologies including the Internet


    Minimum Work Experience Requirements
    • Three years background in workstation administration new software setup, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to resolve network issues and escalate support services when required
    • In-depth background delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to enabling continuous productivity
    • Work independently and display distinct quality of responsibility and drive