Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative network support and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee compensation have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our shared support information base and team style of problem solving has helped Progent to build up a talented staff and a loyal worldwide client base.

If you have a background giving desktop technical support and live in the Petaluma area, joining Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on offering computer consulting and technical support to small and mid-size businesses will be your opportunity to operate closely with decision makers and add significantly to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and mobile communications to help you to implement quick solutions when you take on business-critical tasks.

If you would like to look further into this job, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that you are asking about.

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Position Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Responsibilities
  • Support, analyze and resolve issues with all versions of Windows-powered PC and laptop computer systems and others as needed.
  • Work with computer users in assisting to identify and fix application and OS problems that impact productivity
  • Deploy, configure and test a variety of popular apps on user PCs
  • Operate on-premises to find and fix both urgent and chronic problems that reduce the reliability, security, speed, connectivity, and general functionality of workstations, laptops, printers and other hardware
  • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of workstations, laptop computers and associated hardware
  • Provide the timely analysis and remediation of desktops and laptop computers and related equipment
  • Stay current with an expert knowledge of desktop and notebook applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, knowledge to install temporary patches to resolve computer issues and escalate support when necessary
  • In-depth experience delivering software help to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling continuous operations
  • Work without supervision and display distinct quality of ownership and drive