Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive support database and team style of problem solving has allowed Progent to retain a strong staff and a loyal worldwide customer base.

If you have experience providing Windows desktop technical support and reside in the Petaluma area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on offering IT consulting and technical help to small and mid-size businesses will be your chance to operate closely with top executives and add significantly to the success of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless communications to help you to deliver fast solutions when you help with mission-critical tasks.

If you wish to pursue this position, please send your qualifications to job-p016@progent.com. Be sure to include the job code of the opening that you are considering.

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    Position Title

    Desktop Engineer

    Job Number

    P016

    Location

    Work from home, virtual office environment.

    Required Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, diagnose and resolve problems with all releases of Microsoft Windows-powered PC and notebook computers and others as required.
    • Work directly with computer users in assisting to find and resolve application and operating system issues that disrupt user productivity
    • Install, integrate and test a variety of applications on user workstations
    • Work on-premises to diagnose and fix both urgent and persistent issues that reduce the reliability, protection, speed, connectivity, and general capability of workstations, laptops, printers and other hardware
    • Install new end-user hardware and perform other deployments, updates, and exchanges of workstations, laptop computers and related equipment
    • Assure the timely analysis and remediation of workstations and notebooks and associated hardware
    • Stay updated with an expert knowledge of PC and laptop applications and use of connectivity technologies including the Internet

    Experience/Education

    Minimum Professional Experience Requirements
    • Three years experience in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer debugging and fault isolation ability, talent to implement short-term patches to solve network problems and escalate support when required
    • In-depth background providing software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated commitment to enabling uninterrupted operations
    • Operate independently and display marked quality of ownership and drive