Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for client acquisition, service delivery, network infrastructure, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive technical information base and collaborative style of problem resolution has helped Progent to build up a strong staff and a loyal worldwide client base.

If you have a background delivering desktop help and reside in the Petaluma area, teaming with Progent and working for Progent's customers will expand your skills through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on providing IT expertise and network help to small and mid-size businesses will give you the opportunity to operate personally with top executives and contribute significantly to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and wireless connectivity to enable you to implement quick solutions when you help with mission-critical tasks.

If you want to apply for this position, you should send your resume to Please include the job number of the position that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Code



    Home-based, virtual office environment.

    Required Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Main Responsibilities
    • Support, diagnose and troubleshoot issues with all releases of Microsoft Windows-based workstation and notebook computer systems and others as required.
    • Work with computer end users in helping to identify and resolve app and operating system problems that disrupt user productivity
    • Install, configure and verify a variety of applications on user workstations
    • Work on-site to diagnose and resolve both emergency and persistent issues that reduce the reliability, security, speed, accessibility, and general capability of desktops, laptops, imaging devices and other hardware
    • Install new end-user equipment and help with other installations, upgrades, and swaps of workstations, laptop computers and related hardware
    • Provide the timely diagnosis and repair of workstations and laptop computers and associated equipment
    • Remain current with an expert knowledge of PC and laptop applications and utilization of WAN infrastructure including the Internet


    Minimum Work Experience Requirements
    • Three years experience in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve network issues and escalate support when required
    • Broad background providing software help to small organizations for all Windows OS, Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated dedication to enabling uninterrupted operations
    • Operate without supervision and display distinct characteristics of ownership and motivation