Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Benefits of Working with Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive support database and team style of problem solving has allowed Progent to retain a strong staff and a loyal worldwide customer base.
If you have experience providing Windows desktop technical support and reside in the Petaluma area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on offering IT consulting and technical help to small and mid-size businesses will be your chance to operate closely with top executives and add significantly to the success of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless communications to help you to deliver fast solutions when you help with mission-critical tasks.
Work from home, virtual office environment.
Primary Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Support, diagnose and resolve problems with all releases of Microsoft Windows-powered PC and notebook computers and others as required.
Work directly with computer users in assisting to find and resolve application and operating system issues that disrupt user productivity
Install, integrate and test a variety of applications on user workstations
Work on-premises to diagnose and fix both urgent and persistent issues that reduce the reliability, protection, speed, connectivity, and general capability of workstations, laptops, printers and other hardware
Install new end-user hardware and perform other deployments, updates, and exchanges of workstations, laptop computers and related equipment
Assure the timely analysis and remediation of workstations and notebooks and associated hardware
Stay updated with an expert knowledge of PC and laptop applications and use of connectivity technologies including the Internet
Minimum Professional Experience Requirements
Three years experience in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer debugging and fault isolation ability, talent to implement short-term patches to solve network problems and escalate support when required
In-depth background providing software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
Excellent speaking and written communication skills
Demonstrated commitment to enabling uninterrupted operations
Operate independently and display marked quality of ownership and drive
If you wish to pursue this position, please send your qualifications to email@example.com. Be sure to include the job code of the opening that you are considering.
Progent offers two ultra-affordable service packages designed to allow small businesses to get an independent security assessment from a premier security engineer. With Progent's External Security Inventory Checkup, a security engineer administers a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to uncover potential risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a network scan from a secure machine within your firewall to determine vulnerabilities to internal attacks. Both security inventory services are set up and executed from a secured external site.
Progent's ProSight family of managed services are designed to offer businesses who have small internal network support teams with low-cost help from enterprise-class management platforms and technical experts. Advantages of the ProSight line of managed IT services include fixed IT management expenses, automation of common management tasks, continual absorption of the latest information technology, graceful migration from older systems to modern solutions, improved alignment of information technology with strategic objectives, guidance from seasoned IT consultants, and allowing management to concentrate on business issues instead of ever-changing information technology.
Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations as well as a redesigned architecture. These enhancements affect vital areas including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible advantages of migrating to Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote support and management services for Exchange 2013.
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist your business to integrate your Fortinet security appliances to safeguard all your digital resources at the enterprise edge, within the data center core, at branches, and in the cloud.
Top Microsoft MCSA Consulting Part-Time Jobs Petaluma
Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server and provides a centrally managed Internet gateway that acts as a single-server platform for an array of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security reporting features, permits customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft consultants can help your company to plan and execute test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; install Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also assist you to upgrade smoothly to Forefront Threat Management Gateway from any version of ISA Server.
Progent's compensation structure is based on contribution, so just like working as an independent consultant, your income is directly tied to your work effort. Certain of our consultants focus on lifestyle issues and choose to work at an easy pace, using our flexible calendar to pursue individual pursuits such as mountain biking, motorcycle racing, snow boarding, fishing, travel, or spending free time with relatives and acquaintances. Other consultants take advantage of the opportunity to make major bucks through lots of effort and long days. Progent fully encourages both ends of the spectrum and any point in the middle.
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide variety of remote support services to assist you to design, program, pilot test, deploy, administer, and troubleshoot applications based on any release of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help you to move your current Excel applications to the newest versions of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and fix compatibility problems between different releases of Office Excel. Progent offers as-needed help to organizations who need a fast solution to a specific problem associated with Office Excel and Progent can also provide full project management support for upgrading or developing mission-critical applications based on Office Excel. Progent's affordable webinar training for Office Excel can be custom tailored to meet the special requirements of individuals or teams.
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies over a quarter century of background assisting manufacturing, distribution and service companies to simplify complicated supply chains and improve the efficiency of key business processes to get products to market quickly and meet customer schedules dependably. Progent offers the skills of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite consulting that can range from as-needed guidance to comprehensive solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.
Progent's seasoned application designers and programmers can assist your business to build enhancements to Microsoft Dynamics GP/Great Plains that support the unique needs of your organization while retaining the benefits of Windows integration. Progent can also provide expertise with a selection of software development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP. These tools include Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the overall administrative costs of managing and configuring software by making it easier to install system images, manage mobile devices, and run management utilities. In addition to advising you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and implement IT tasks that cover areas that Feature Packs are designed to streamline. Progent's adoption and update services can lower cost and reduce business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can show you how to define efficient processes and policies to manage PDAs and intelligent mobile phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that incorporates policies, procedures and technologies to keep your IT network safe.
Years of experience with Microsoft's email products makes Progent one of the most qualified IT consulting companies in California for configuring messaging systems based on Exchange 2000 Server. Progent is expert in helping small organizations derive all the advantages of Exchange Server under common scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server administration.
Progent's application experts offer in-depth consulting, custom programming, integration assistance, and webinar training for popular applications covering key areas including ERP and MRP, financials, management reporting, web commerce application development, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background providing high-level consulting and troubleshooting support remotely, Progent can assist small businesses anywhere in the United States to avoid the lost productivity and expense related to travel and on-site activity without sacrificing the effectiveness of consulting services.
Cisco's wireless IP phones are hardened wireless devices designed for workers who are on the move within office, warehouse, health-care or other environments where IT management wants user endpoints that provide more administrative control, data security and durability than is achievable with the Bring-Your-Own-Device style of mobile communications. Successful integration of Cisco's wireless VoIP phones usually demands that IT teams configure and optimize numerous key pieces of your wireless environment including wireless access points, routers and switches, wireless LAN controllers, and management software. Progent's Cisco-certified experts offer remote and onsite assistance to help you build and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for streamlined management.
Progent's Cisco-certified SIP infrastructure consultants can assist you to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks and can provide cost-effective online or onsite support to help businesses to migrate efficiently to an advanced communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client satisfaction and enjoy the closest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company more complete support for your IT system.
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help your organization to design a disaster recovery system based on Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum arbitration point.
System Center Configuration Manager automates software deployment at scale, simplifies security and compliance settings management, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and delivers a common control mechanism for managing mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of designing, installing, using and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.
Progentís high availability network experts offer reliability consulting, disaster recovery services, system load balancing, fault-tolerant interoffice access, 24x7 Internet architecture design, high-availability data center support, and other 24x7 operations services to help your company configure a 24x7 environment for line-of-business applications. Progent has the experience to design economical, 24x7 systems by utilizing the expanding suite of Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can show you how to you design a fault tolerant mutli-site network with a completely redundant Internet connection and efficient network load balancing.
Progent can assist your business in all facets of your migration to Exchange Server 2016 including planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; configuring HLB for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent can provide the support of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local networks, cloud environments, or hybrid systems. Progent offers world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.
Progent's Citrix-certified consultants can help you to design, deploy, administer, and support a virtual Windows application delivery system based on XenApp. Progent's Cisco CCIE network engineers can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter support consultants can assist you to manage and support an off-site datacenter that features high uptime, enhanced protection, and fast recovery.
Progent's certified relational database developers offer businesses of any size remote support for popular RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include software installation and integration, application architecture and coding, management services, synchronization strategies, capacity planning, performance tuning, data migration, information security, backup/restore systems, problem solving, and training.
Altaro VM Backup software offers small organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore capability for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for vCenter for handling larger environments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and offers a wide array of services to help you to design, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to install and set up SCOM 2012 management packs according to best practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to remediate serious problems uncovered by SCOM 2012.
Progent believes that a carefully architected and executed network can be a crucial factor for enabling any firm's success, and we apply this credo in our own network infrastructure. We have built a non-stop virtual office infrastructure that enables our in-house engineers and authorized contractors to deliver rapid and efficient service, cooperate closely on challenging jobs, and gain from career and private maturity by acting as a member of a dynamic company ethos of self motivation and independence.
Progent's Microsoft-certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management staff, develop an enterprise-wide security plan, automate network management, help with application development, and generate and validate a disaster recovery/business continuity plan.
Progent offers enterprise customers the services of a NetApp-certified consultant to deliver online or on-premises support for NetApp's entire line of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently following best practices.
Remote continuous network monitoring, automated alerts, and actionable reports are crucial to maintaining the health of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of any size can afford a degree of protection that was once reserved for enterprises. Progent can provide a variety Remote Monitoring and Management solutions available as low-cost service packages designed to help your company to detect and resolve a most IT network issues before they get big enough to impact productivity.
Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the foundation for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a computer support expert with real-world experience planning and integrating seamless, comprehensive business technology solutions. Progent's Small Business Server consultants have an average of more than a decade of background supporting business networks founded on Microsoft platforms. This background ensures you success in deploying, managing, and troubleshooting IT environments that include the SBS Server package of servers and applications.
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware.