Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, support delivery, network environment, and employee benefits have enabled Progent to become among the fastest growing and most respected Microsoft Partners in the United States. Our shared technical information base and collaborative approach to problem resolution has helped Progent to retain a talented staff and a satisfied international customer base.

If you have experience delivering desktop support and live in the Petaluma area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's focus on providing computer consulting and network help to small businesses will be your chance to operate personally with decision makers and contribute significantly to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless communications to help you to deliver fast solutions when you help with business-critical problems.

If you wish to be considered for this job, please send your resume to job-p016@progent.com. Please specify the job number of the opening that interests you.

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Openings for Desktop Engineer in Petaluma, CA


Select a Topic:


Job Title

Desktop Engineer

Job Code

P016

Location

Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-based desktop and laptop computers and others as necessary.
  • Work directly with computer end users in helping to find and fix app and operating system issues that disrupt productivity
  • Deploy, integrate and test a range of popular apps on user workstations
  • Work on-site to find and resolve both emergency and chronic problems that reduce the reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end user equipment
  • Install new end-user hardware and help with other installations, updates, and exchanges of PCs, notebooks and related hardware
  • Provide the timely diagnosis and remediation of workstations and notebooks and related hardware
  • Remain up-to-date with advanced knowledge of workstation and laptop applications and use of connectivity technologies including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in workstation admin new software configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install short-term patches to solve network problems and escalate support services when required
  • In-depth experience delivering software help to small companies for all Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling continuous operations
  • Work independently and display distinct quality of responsibility and drive