Progent is looking for Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive technical information base and collaborative approach to problem solving has allowed Progent to retain a strong staff and a loyal international client base.

If you have a background giving desktop support and live in the Petaluma area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on providing IT consulting and network support to small and mid-size businesses will be your opportunity to operate personally with decision makers and contribute measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers advanced technology for remote access and mobile communications to enable you to deliver fast solutions when you take on business-critical problems.

If you want to look further into this job, please send your qualifications to Please specify the job number of the opening that you are considering.

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    Position Title

    Desktop Engineer

    Job Number



    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Main Responsibilities
    • Support, diagnose and resolve issues with all versions of Microsoft Windows-powered workstation and laptop systems and others as needed.
    • Work directly with computer users in assisting to identify and fix app and operating system issues that hinder user productivity
    • Install, integrate and verify a variety of popular apps on user PCs
    • Work on-site to diagnose and remediate both emergency and chronic problems that affect the stability, security, speed, accessibility, and general functionality of workstations, laptops, imaging devices and other end user equipment
    • Install new end-user equipment and help with other deployments, updates, and exchanges of workstations, notebooks and related equipment
    • Assure the prompt analysis and repair of workstations and laptop computers and related equipment
    • Remain updated with advanced knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet


    Minimum Professional Experience Requirements
    • Three years background in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and mitigation)
    • Strong computer debugging and fault isolation ability, talent to implement short-term patches to solve network problems and escalate support when necessary
    • Broad experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated dedication to enabling uninterrupted operations
    • Operate without supervision and show marked characteristics of responsibility and motivation