Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive support information base and team style of problem resolution has allowed Progent to retain a strong staff and a satisfied international customer base.
If you have experience providing desktop technical support and live in the Petaluma area, joining Progent and working for Progent's customers will expand your technical abilities through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on providing IT consulting and network support to small companies will be your chance to operate personally with decision makers and add measurably to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile connectivity to help you to deliver quick solutions when you help with business-critical tasks.
Position Title
Desktop Support Specialist
Job Number
P016
Work Location
Home-based, virtual office infrastructure.
Required Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Primary Activities
Main Responsibilities
Support, analyze and troubleshoot problems with all releases of Windows-powered desktop and notebook computers and others as necessary.
Work directly with computer users in helping to identify and fix application and operating system problems that disrupt productivity
Deploy, configure and verify a range of software programs on user PCs
Work on-site to diagnose and resolve both urgent and chronic problems that reduce the reliability, protection, performance, connectivity, and general capability of workstations, notebooks, imaging devices and other end user equipment
Deploy new end-user hardware and help with other installations, updates, and swaps of PCs, notebooks and related hardware
Assure the prompt analysis and remediation of workstations and laptop computers and related hardware
Stay updated with an expert knowledge of PC and notebook applications and utilization of WAN infrastructure including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years experience in desktop PC administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer debugging and fault isolation ability, talent to install short-term patches to solve network problems and escalate support when required
Broad background delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 programs such as Outlook, Word, and Excel
High-level speaking and written communication ability
Demonstrated commitment to enabling continuous operations
Work independently and show marked quality of ownership and motivation
If you wish to be considered for this position, you should send your qualifications to job-p016@progent.com. Please include the job code of the position that you are applying for.
Progent's Check Point Software consultants can show you how to choose and deploy Check Point Firewall utilities and hardware based on Check Point Software's technology to offer an affordable and effective security defense for your corporate network. Progent can also show you how to configure other Check Point products such as ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and provide a central stop for on-going technical support, administration, training, and design services.
Progent offers small and mid-size companies expert consulting for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security vendors including WatchGuard, Juniper Networks, and Symantec. Progent can help you design a comprehensive security plan and select appropriate technologies from multiple vendors to support your security objectives while sticking within your budget limits.
If you are a network consultant with technical support experience, joining Progent and working for our clients will expand your abilities via interaction with our team of motivated, high-output consulting experts. Progent's concentration on providing IT consulting and computer help to small companies will offer you the chance to consult in depth with business leaders and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office environment offers state-of-the-art technology for off-site service and wireless connectivity to help you to come up with fast solutions when you take on mission-critical problems.
Progent's ProSight portfolio of managed services are intended to provide businesses who have small in-house IT support teams with affordable help from enterprise-class management tools and technical expertise. Advantages of the ProSight line of managed services include predictable network management costs, automation of common management tasks, continual adoption of new technology, smooth migration from older technology to modern solutions, close alignment of computer technology with strategic goals, access to seasoned network consultants, and freeing up management to concentrate on business issues rather than fast-evolving network technology.
Progent’s Microsoft consultants offer small and medium size businesses enterprise-grade consulting support for Systems Management Server and System Center Configuration Manager, Microsoft's solutions for update and deployment management. System Center Configuration Manager 2007 is Microsoft's new name for the update management platform formerly called Systems Management Server. System Center Configuration Manager provides a range of new features to SMS Server 2003 including comprehensive automation, built-in Windows Vista Windows Server 2008 support, NAP security support, and device driver management. Progent’s Microsoft certified engineers can help you use SMS Server or Configuration Manager 2007 economically for automated operating system and application deployment, security patch administration, application tracking, and licensing reconciliation. Progent's engineers can also assist your company to move efficiently from Systems Management Server to Configuration Manager.
Small to mid-sized companies can now get all the advantages of System Center Operations Manager and in addition have quick access to Progent’s Microsoft Certified IT consulting professionals. With Progent's affordably priced network service packages, small and midsize businesses can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small business information systems world-class availability, protection, and performance.
Progent's certified consultants can assist you to assess Microsoft Windows 7 to confirm application compatibility and to determine its performance and stability working with your applications. Progent's consultants can also help you to evaluate the potential business value of moving to Windows 7. If Windows 7 fits your business strategy, Progent can assist you to design and carry out a non-disruptive migration to Windows 7 from a your current version of Windows.
Progent offers consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Progent's certified Microsoft Office and Office 365 consultants can help businesses to integrate Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a cohesive productivity solution that offers fast ROI and enables better business results. Progent can assist you to integrate Office or Office 365 applications with each other and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent's consultants can also assist you to resolve compatibility issues between different versions of Office and offers customized online training to individuals and groups.
Emergency Desktop Consulting Home Based Jobs Sonoma County
Progent's Microsoft-certified professionals have over a decade of experience providing messaging support for companies ranging from small businesses to large enterprises. Progent offers economical support for all versions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email systems, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting services can assist you in planning and implementing a migration from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange 2016 Server. In addition provides support for Windows 8, Windows 7, and Windows XP clients running Office Outlook and can help you configure Microsoft Outlook Web App for popular browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard managed services.
Colocation sites allow businesses to share world-class data centers for hosting network hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco premier consultants can help your small business with all aspects of your colocation program such as choosing and migrating to a colo site, designing system architecture, specifying required equipment, on-site and remote troubleshooting, establishing online network management, and education your support personnel.
The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, developing cost-effective migration procedures, assessing and optimizing performance, planning or validating business continuity solutions, resolving compatibility issues, and building training systems for new products and technologies. For Progent customers without adequate in-house resources to configure effective test systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital IT initiatives on schedule.
Progent can provide comprehensive support for every step of your Exchange Server 2010 migration including outsourced or co-sourced project management services, site readiness preparation, project planning, specification of all new software and equipment required, recommended vendor sourcing, pilot verification at customer location or at Progent's testing facility, managing temporary coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the previous servers, and training for client's support staff and end users.
Microsoft MCTS Support Full-Time Jobs Sonoma County
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your business.
Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features as well as a revamped architecture. These improvements affect key areas like ease of administration, availability, compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing online support and management services for Microsoft Exchange 2013.
Progent’s Microsoft certified consultants can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy development of advanced business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT system. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Network monitoring ordinarily entails tracking a system's resource usage in order to identify throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that run under Linux or UNIX and can be used to monitor multi-OS environments where UNIX and Windows coexist. Progent's network support engineers can show you how to use both these programs to optimize and troubleshoot your network. Progent's Linux consulting services provide small businesses and programmers help with managing and servicing UNIX and Linux systems that work with Microsoft-based technology.
Windows Server 2008 represents a major advance in making information systems more secure and fault tolerant, easier to virtualize and administer, higher performing, and able to provide an improved platform for web hosting and development. Progent can help your business get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering consulting, technical support, education, staffing, monitoring, and security expertise.
Configuration Manager automates software deployment and updating, centralizes compliance settings control, inventories network assets, guards against corporate data leakage, performs health reporting, enables safe self service, and delivers a common control mechanism for managing mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist your organization with any aspect of designing, implementing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Progent can provide access to a senior specialist with years of hands-on experience configuring, managing, and enhancing telepresence systems from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT support team, your ISP, and your video conferencing platform vendor to help your company increase the strategic value of your telepresence solution.
Progent can assist your business to maintain Microsoft System Center 2007 Configuration Manager to streamline operations, enhance compliance, and increase worker output by ensuring that operating systems and applications are always up to date, managing product licenses, and reporting resource usage profiles to help you make informed purchasing choices. When you are ready to update your SCCM 2007 change management solution, Progent can assist you to plan and implement an efficient move to SCCM 2012.
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.
E-Mail Guard represents a comprehensive service for blocking spam and viruses. E-Mail Guard addresses the security and management of corporate email by providing continually updated spam and virus filtering, policy administration, content filtering, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and analysis tools plus outgoing email filtering to let you repair your e-mail environment and specify and enforce corporate security policy.
DoubleTake/Carbonite Software offers a family of products intended to deliver small businesses a range of cost-effective alternatives for replicating and restoring business-critical workloads including Microsoft Exchange Server, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have extensive experience integrating DoubleTake/Carbonite products into small company information systems to achieve an advanced level of fault tolerance and business continuity capability at an affordable price.
Progent is a pioneer in affordably delivering world-class network help to small companies. Progent's achievement in handling the network support requirements of the historically underserved small company sector is the cumulative result of key technical and process breakthroughs that have eliminated a great deal of the traditional expenses out of administering IT service, injected unprecedented professional expertise into the IT service system, and significantly streamlined the repair cycle.
Stealth penetration checking is an important part of any comprehensive network security plan. Progent’s security experts can perform extensive penetration tests without the knowledge of your company's in-house IT resources. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection alerts and event log analysis are properly configured and consistently monitored.
Progent's Cisco-certified SIP integration consultants can assist you to design, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based IP PSTN trunks and offer affordable online or on-premises support to help you to move smoothly to a modern unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft collaboration experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync for access to a SIP-based IP PSTN trunk.
Microsoft System Center 2016 Operations Manager is designed to ensure consistent performance and maximum uptime for key workloads by offering centralized, cross-platform tracking of IT resources installed across local datacenters and cloud environments. Progent's consulting group offers advanced remote and onsite support to assist businesses of all sizes to design, integrate, tune, enhance and troubleshoot SCOM 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from older versions or from different monitoring products, or combine a variety of monitoring systems into a unified IT management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Telecommute Job Microsoft MCSA Engineer Petaluma California
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's Microsoft-certified failover clustering consultants can assist you to assess the advantages of adopting Windows Server 2012 clustering to create a powerful fault-tolerant/disaster recovery strategy, help your organization to design and install a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual ones, and help you to automate the administration of clustered servers.
Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to implement your upgrade to Microsoft Exchange 2010, generate comprehensive documentation of your upgraded messaging system, educate your network support team and end users to get them up to speed quickly on Microsoft Exchange 2010, and provide ongoing management consulting and engineering support. Progent can also help you upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.
Progent's Microsoft-certified SQL Server 2017 consultants can help your organization to plan and implement an efficient upgrade from your existing SQL Server environment to SQL Server 2017.
Progent's Microsoft-certified consultants offer affordable online and onsite expertise, software development, and troubleshooting support for businesses of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.
Progent's consultants offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email expertise, network protection services, and one-on-one training. Progent can help clients to migrate to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also assist you with iPhone support and Apple iPad management, or migrating to iCloud. For business networks built exclusively on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of planning, configuring and maintaining a network environment that is available, safe, fast and aligned with your company's objectives.
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 Exchange Online and local Exchange systems. This permits you to have some Exchange mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help your organization with any facet of planning, integrating and debugging your hybrid Office 365 network. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical online and on-premises consulting expertise, software development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud infrastructure into a seamless intranet system.
Top Ranked Microsoft and Cisco Certified Expert web application development Specialist HTML programming Services
If you need help creating, improving, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progent’s team of program developers, database architects, and software project managers can help make sure you get the job completed on schedule and within your budget. Progent's experienced software developers can provide affordable and efficient remote consulting for jobs as small as creating Vidual Basic macros for Excel or as challenging as rolling out mission-critical RDBMS applications based on Microsoft SQL Server ,Oracle, or MySQL.
Progent's Cisco CCIE-certified wireless network infrastructure consultants offer remote or onsite integration and troubleshooting services to assist you to design, configure, update, tune, administer and debug Aironet wireless AP deployments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi environment with your wired network and cloud-based resources to create an enterprise connectivity foundation that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, location and setup of Aironet wireless access points to work with your unique office design, construction, and anticipated network traffic.
Progent provides Windows Cluster Server assistance to help your organization deploy non-stop server clusters that can deliver 24x7 operation. Windows cluster servers for zero-downtime networks include Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. By assisting you t create high availability server clustering environments powered by Microsoft Windows Server Cluster 2003, Progent’s Certified Windows engineers make sure that your fault-tolerant server clusters are set up to optimize the business value of your computer network.
Progent can provide the temporary assistance of a veteran Chief Information Officer who can offer strategic direction to help you pick and maintain network solutions to match your current situation and that can serve as a solid basis for your future growth. Progent's temporary CIO consulting services provide financial advantages to organizations who want to optimize the impact of their IT investment but who are unable or unwilling to take on one more high-level manager to their full-time staff. Since Progent is vendor-neutral, with a large team of consultants certified to support all leading OS platforms and connectivity technologies plus a wide selection and business software, Progent is in a unique position to offer objective advice along with advanced technical support for building and maintaining IT systems that fit the special needs of your organization.
Progent’s Co-managed Help Desk service makes it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the top shared professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent is a leader in economically providing world-class IT support to small companies. Progent's achievement in addressing the IT service requirements of the historically underserved small business sector is the combined outcome of key technical and operational breakthroughs that have removed much of the conventional expenses out of administering network service, injected unprecedented technical expertise into the IT service system, and significantly streamlined the repair process.