Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office environment, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical database and collaborative style of problem resolution has allowed Progent to build up a talented staff and a loyal worldwide customer base.

If you have a background delivering desktop technical support and live in the Pleasanton area, teaming with Progent and working for Progent's clients will improve your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on offering computer expertise and network support to small companies will be your chance to work personally with decision makers and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office infrastructure provides advanced tools for remote access and wireless connectivity to help you to deliver fast solutions when you take on mission-critical tasks.

If you would like to pursue this opening, please send your resume to Please include the job number of the opening that you are asking about.

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    Position Title

    Desktop Support Specialist

    Job Number



    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    • Maintain, analyze and resolve problems with all releases of Windows-based desktop and notebook computer systems and others as necessary.
    • Work directly with computer end users in helping to identify and resolve application and operating system issues that impact user productivity
    • Install, configure and test a variety of popular apps on user PCs
    • Work on-site to diagnose and remediate both emergency and persistent problems that impact the reliability, security, performance, accessibility, and general capability of workstations, laptops, printers and other hardware
    • Deploy new end-user hardware and perform other deployments, upgrades, and exchanges of desktops, notebooks and associated equipment
    • Provide the prompt diagnosis and repair of workstations and laptop computers and associated hardware
    • Stay up-to-date with an expert knowledge of workstation and notebook applications and use of connectivity technologies including the Internet


    Minimum Professional Background Requirements
    • Three years experience in workstation administration new program setup, computer and peripheral integration, trouble analysis and correction)
    • Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve network problems and escalate support when required
    • In-depth background providing software assistance to small companies for all Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Proven dedication to enabling uninterrupted operations
    • Operate without supervision and display distinct quality of responsibility and motivation