Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network environment, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support information base and collaborative approach to problem solving has helped Progent to build up a talented staff and a loyal international customer base.

If you have a background providing desktop support and live in the Pleasanton area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-productivity engineers. Progent's focus on offering IT expertise and technical help to small and mid-size businesses will give you the opportunity to operate personally with top executives and add significantly to the growth of exciting businesses. Also, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to deliver quick solutions when you take on mission-critical tasks.

If you wish to look further into this job, you should email your qualifications to job-p016@progent.com. Be sure to include the job code of the position that interests you.

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Select a Topic:


Position Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office environment.

Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and troubleshoot problems with all releases of Windows-powered desktop and laptop computers and others as needed.
  • Work with computer users in assisting to identify and fix app and operating system issues that hinder user productivity
  • Deploy, configure and test a range of software programs on user workstations
  • Operate on-premises to find and resolve both emergency and persistent problems that affect the stability, security, speed, accessibility, and general functionality of desktops, laptops, printers and other end user equipment
  • Deploy new end-user equipment and perform other deployments, updates, and exchanges of desktops, notebooks and related equipment
  • Provide the timely diagnosis and remediation of PCs and notebooks and associated equipment
  • Stay up-to-date with advanced knowledge of workstation and laptop applications and utilization of WAN technologies including the Internet

Experience

Minimum Professional Experience Requirements
  • Three years experience in desktop PC admin new program configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and problem isolation skill, knowledge to install short-term patches to solve computer problems and escalate support services when required
  • Broad experience delivering software assistance to small organizations for all Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to facilitating uninterrupted operations
  • Operate without supervision and show marked characteristics of ownership and drive