Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Benefits of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, network environment, and employee compensation have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared technical database and team style of problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.
If you have a background giving desktop help and live in the Pleasanton area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and technical help to small companies will give you the opportunity to operate closely with decision makers and contribute significantly to the success of exciting companies. In addition, Progent's virtual office network offers state-of-the-art technology for remote support and mobile communications to help you to implement fast solutions when you take on mission-critical problems.
Desktop Support Specialist
Work from home, virtual office environment.
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, workstation, laptop and peripheral integration, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Support, analyze and troubleshoot issues with all versions of Microsoft Windows-powered desktop and laptop systems and others as necessary.
Work directly with computer end users in helping to identify and resolve application and OS issues that hinder productivity
Deploy, configure and verify a variety of popular apps on user PCs
Operate on-site to diagnose and fix both emergency and persistent problems that affect the stability, protection, speed, connectivity, and general capability of workstations, laptops, printers and other hardware
Deploy new end-user equipment and perform other deployments, upgrades, and swaps of workstations, notebooks and associated hardware
Provide the timely analysis and repair of desktops and laptop computers and associated hardware
Remain current with an expert knowledge of PC and notebook applications and utilization of connectivity infrastructure including the Internet
Minimum Work Background Requirements
Three years background in workstation administration new program setup, computer and peripheral integration, troubleshooting and resolution)
Strong computer debugging and problem isolation skill, knowledge to install short-term patches to resolve computer problems and escalate support when required
Broad experience delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to enabling uninterrupted productivity
Work without supervision and show distinct characteristics of ownership and motivation
If you want to pursue this opening, please send your qualifications to email@example.com. Be sure to include the job code of the position that you are considering.
Progentís Disaster Recovery/Business Continuity consultants offer extensive backgrounds assisting small organizations to minimize system downtime by offering cost-effective online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore systems, and transparent system maintenance. Progentís business continuity experts can help you to develop and validate an efficient business continuity plan that matches your business needs and budget. Progentís disaster recovery engineers can help you to design, implement, and maintain resilient technologies such as redundant Internet access, virtualized servers, fail-over clustering, load balancing, transparent online backup, and multi-location data centers.
Progent has been providing SharePoint support since the initial product was released more than a decade ago, and Progent has the breadth and depth of technical knowledge to help businesses of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can help you to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the right version of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can assist in specific tasks associated with your SharePoint 2013 deployment.
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to design a disaster recovery solution built around Microsoft's most advanced Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum arbitration point.
Progent's Microsoft-certified ISA Server consultants have broad experience developing corporate security designs for IT networks with many sites, mobile workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small business design and implement an installation of ISA Server 2004 that meets your information protection requirements without restricting your network.
Global Information Assurance Certification was founded in 1999 to validate the skill of network security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with any of the security services covered within GIAC certification such as evaluating network vulnerability, security incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
Progent offers high availability load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology including F5 Networks 3DNS. High availability load balancing providers for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
Progent offers affordable remote and onsite support to help companies to migrate all or part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's state-of-the-art AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security and compliance.
For medium-size businesses looking for network consulting services, Progent offers an array of alternatives such as local service, remote assistance, off-site Help Desk, 24x7 support with remote network monitoring, temporary staff augmentation, site relocation support, application programming, and professional consultation. For medium-size businesses in California or other areas serviced by Progent's onsite consultants, Progent provides professional on-premises support for fixing technical problems quickly and affordably.
Progent's Juniper-certified network engineer can help you to plan and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued products to the latest releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to help your business to streamline the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain environments that incorporate a combination of Juniper's OS platforms.
Microsoft SQL Server 2014 includes significant improvements in key areas such as speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises consulting services such as planning, deployment, administration, troubleshooting, and application development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 investment.
Pleasanton, Alameda County Computer Engineer Freelancing Job
Microsoft Office for Mac allows Mac users to receive the benefits of the world's most popular business programs. Progent's Apple-certified Mac experts can show you how to set up Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows computers so that Mac users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who use Windows. Progent's consultants have experience with both Mac and Windows technology and can support networks that mix Mac with Windows computers with complete resource sharing, or environments which intentionally restrict collaboration between Apple Mac and Windows users.
Progent's short-term staff augmentation services enable you to respond to the need for IT support personnel without dealing with the costs and hassle associated with identifying and recruiting reliable technical help and without increasing your permanent workforce.
Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller technology.
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for streamlined management.
Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 including planning high availability architecture for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your VMs, mailbox databases and log files; configuring hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progentís private cloud hosting allows small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restore. Smaller organizations can use Progentís private cloud hosting service to avoid large capital costs for the acquisition, upkeep, and management of network hardware and facilities while achieving the highest levels of network reliability and security.
Progent's CCIE-certified networking experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of network support, performing a wide variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This ensures that you get not just expert technical capability, but also a consultant with proven methods for applying technical knowledge to solve actual IT problems efficiently.
Microsoft Windows Active Directory demands significant practical experience to configure efficiently across an enterprise. Progentís Microsoft Certified engineers are experts in planning, integrating, and supporting complex Microsoft Enterprise AD projects. Progentís areas of expertise with Windows Server Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, cleaning up legacy legacy software configuration objects in online AD systems, and repair of unsuccessful configurations of AD and AD-associated programs.
Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit simple problems to fester.
Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to get and send messages, examine the Exchange global address list, copy addresses, sync up calendars, and invite fellow workers to meetings with your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage education.
Cisco's Small Business family of access points are Linux-based units engineered as entry-level wireless APs for small offices. Progent's Cisco CCIE wireless infrastructure consultants can provide remote or onsite integration and debugging support to assist your organization to plan, implement, update, optimize, manage and troubleshoot Cisco Small Business wireless AP environments of any size or architecture.
Progent's certified consultants offers offsite and onsite support services to help you to administer, maintain, and repair PCs powered by Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, data and identity protection, backup and restore, remote access, mobile device management, Wi-Fi configuration, and remote network monitoring and alerts.
Progent offers two low-cost service bundles intended to allow small businesses to get an impartial security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer runs an extensive test of your network from beyond your company firewall to uncover possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from a secure machine inside your company firewall to assess your exposure to internal threats. Both security inventory packages are set up and run from a secured external site.
Progent can assist your business to plan and implement an efficient migration from a UNIX-based information environment to a network powered by Windows and capable of supporting Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application experts can assist you to guard your data and minimize business disruption by developing an efficient migration plan that preserves your existing assets in UNIX software and infrastructure. UNIX-to-Windows transition support services offered by Progent include evaluation of existing infrastructure, migration planning and testing, MS Exchange migration services, information and application porting, and processor and mass storage transition and economization.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is designed to offer a unified solution for deploying and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to upgrade smoothly from legacy versions of Virtual Machine Manager, design processes for creating and installing VMs and VM hosts, design high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals can provide advanced Windows Hyper-V consulting and VMware ESXi expertise.
Progentís National Support Center provides national remote assistance for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support professionals offer telephone support and online direct computer connection to isolate and repair network problems quickly and economically. The breadth of IT expertise represented by Progent's team of nationwide service professionals makes it possible to escalate even the most difficult problems to competent specialists as needed.
Configuration Manager automates application and device provisioning and updating, simplifies security and compliance settings management, keeps track of network assets, protects against company data leakage, provides health monitoring, enables safe end-user self service, and delivers a common point of control for administering multi-OS networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist your organization with any facet of planning, implementing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid networks.
Progent's ProSight family of managed IT services are intended to offer organizations who have small in-house network administration and support staffs with affordable help from enterprise-class management tools and consulting experts. Advantages of the ProSight line of managed services include predictable IT maintenance costs, smart automation of routine management processes, ongoing absorption of new information technology, smooth migration from legacy technology to modern solutions, improved alignment of computer technology with business goals, guidance from seasoned IT experts, and freeing up management to concentrate on business instead of fast-evolving information technology.
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in critical areas such as secure multitenancy, agile infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut network expenses and improve productivity.
Office 365 is Microsoft's growing suite of productivity programs and cloud services available on a monthly or annual subscription basis. Office 365 apps and cloud-based services are offered in a variety of product bundles intended for markets from students and households to enterprises. Progent offers fast and affordable remote access to consultants with expertise in Microsoft, Mac, iOS, and Google Android platforms. Progent can assist your business to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and manage hybrid solutions that seamlessly combine on-premises and cloud-based products and services.
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's Mac experts can support the creative facets of Macintosh computing by providing consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Microsoft Windows Server Essentials is an affordable, versatile operating system that allows small businesses to make the move from the traditional physical on-premises datacenter to the new hybrid computing model that combines local and cloud-hosted resources. Progent's Microsoft-certified consultants offer cost-effective remote consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible productivity and cost benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing environment. Progent can provide comprehensive project management support so you can plan and carry out a smooth move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud applications and services. Progent can also provide ongoing consulting help, technical support, and customized training.
Immediate Computer Engineer Open Positions Livermore California
Progent's Microsoft-certified consultants can provide computer help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can help you design, deploy, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).
Progent can help you prepare and implement a smooth move to Dynamics GP so that you preserve your data, improve your security, enhance your analytics, take complete advantage of Microsoft Office support, and minimize productivity interruption by creating and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small organization's servers in an environment that gives the maximum degree of availability and expandability and is in addition easy to transfer to another host. Progent's Private Cloud Hosting options are based upon proven virtualization platforms that enable small and midsize businesses with multi- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.
Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Online and on-premises evaluation and upgrade services for Microsoft Windows 10 offered by Progent include ROI analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud integration, mobile management, telecommuter connectivity, data and identity security, automated deployment and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and users, and post-migration technical help.