Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the fastest growing and most successful Microsoft Partners in the United States. Our shared technical database and collaborative style of problem resolution has allowed Progent to build up a strong staff and a satisfied international customer base.
If you have experience delivering Windows desktop help and reside in the Pleasanton area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on offering computer expertise and network help to small and mid-size businesses will give you the opportunity to operate personally with decision makers and add significantly to the growth of exciting companies. Also, Progent's virtual office infrastructure provides advanced technology for remote access and wireless communications to help you to implement fast solutions when you help with business-critical problems.
Desktop Support Specialist
Home-based, virtual office environment.
Key Areas of Expertise
- Exchange-based Outlook email client
- Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite connectivity for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, including user maintenance
- Maintain, analyze and troubleshoot problems with all releases of Windows-based workstation and laptop computer systems and others as needed.
- Work directly with computer users in helping to find and fix app and OS problems that hinder user productivity
- Deploy, configure and verify a range of software programs on user workstations
- Operate on-site to find and remediate both emergency and chronic problems that reduce the stability, protection, speed, accessibility, and general capability of desktops, notebooks, imaging devices and other hardware
- Install new end-user equipment and perform other installations, upgrades, and swaps of workstations, notebooks and associated equipment
- Assure the timely analysis and repair of desktops and laptop computers and related equipment
- Remain updated with an expert knowledge of workstation and notebook applications and utilization of connectivity technologies including the Internet
Minimum Professional Experience Requirements
- Three years background in workstation administration new program configuration, computer and peripheral deployment, trouble analysis and correction)
- Strong computer debugging and problem isolation skill, knowledge to install short-term patches to solve network issues and escalate support when required
- Broad background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
- Excellent speaking and written communication skills
- Demonstrated commitment to facilitating continuous operations
- Work independently and display marked characteristics of responsibility and drive
If you wish to be considered for this position, you should email your resume to email@example.com. Be sure to specify the job number of the opening that you are applying for.
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Microsoft Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and introduces important innovations plus a revamped structure. These improvements favorably impact vital areas like ease of administration, availability, security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange Server 2013, create a cost-effective validation and rollout strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange 2013.
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VMware VCDX certified Consultant Services
VMware VCDX Technology Professional
Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local networks, cloud environments, or hybrid cloud systems. Progent offers advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, fault tolerance, and application mobility.
Supplemental Help Desk Consultant Services Co-managed Service Desk On-site Support
Progent's Solaris family consulting experts provide small and mid-size companies and developers assistance with administering and supporting Solaris systems that operate with Microsoft-based technology. Progent offers your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This wide range of expertise offers you an easy one-stop consulting firm to help you build and maintain a protected and robust cross-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
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Database Development Engineers
Progent's Microsoft-certified database application developers offer businesses of any size online support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services available from Progent include software installation and configuration, database design and coding, management services, replication strategies, capacity planning, tuning, data migration, information security, backup and recovery options, problem solving, and webinar training.
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Specialists for ProSight Email Spyware Protection
ProSight Email Data Loss Protection Engineers
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.
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SQL Server 2012 Outsourcing
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Progent offers the expertise of certified consultants as well as seasoned database application developers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and security consultants to assist your business to evaluate the likely advantages of SQL Server 2012 for your business, install pilot environments at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
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County Government Specialist
Progent has extensive experience delivering a full-spectrum of remote network consulting and urgent repair services to local governments and school districts across the United States. Progent is one of the pioneers in delivering advanced online network consulting and has delivered IT support to organizations in all 50 states. Remote support saves travel costs and resolves problems more quickly than onsite support.
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Services for Windows Server Update Services
Specialist for SUS
Microsoft Windows Server Update Services allows information technology administrators to deploy and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support personnel can fully and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
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Progentís expert programmers, database architects, and program managers can help enterprise clients to carry out development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran program managers for advanced planning and program co-ordination or Progent can assist customers plug expertise gaps by providing relational database architects and programmers experienced in building RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to integrate SharePoint with other data sources like SQL Server and Excel to create data-driven intranets and web portals. Progent also can provide experience with multiple web development technologies and can help clients to create, expand, repair, or migrate web applications to take advantage of the most current web technology.
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Symantec Raptor Security Consultants
Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN products including the Symantec Raptor and VelociRaptor line or help you upgrade to more recent firewall/VPN solutions. Progent can also enable you to create and implement a comprehensive security plan that can include firewall and VPN appliances and utilities, managed security and network protection services, server and application monitoring software, and documented policies and processes. Progent has the expertise to be your one-stop source for continuing technical help, administration, training, and security expertise.
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Coding for Web Parts
Developer for Data warehouse
If you want to revamp your production web site, build internal websites for applications such as HR or worker education, establish a powerful web presence for a new venture, or generate line-of-business, data-driven custom web applications, Progent can supply skilled and proven web developers. Progent's consultants can also show you how to design and manage a safe, robust server and communications infrastructure, including remote and wireless access, to support your web solutions.
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Progent has been providing SharePoint support since the initial SharePoint product was published more than a a dozen years, and Progent has the breadth and depth of IT know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration environment; determine if an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent can provide full project management services or can help in individual jobs associated with your SharePoint 2013 migration.
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