Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, network environment, and employee compensation have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared technical database and team style of problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.

If you have a background giving desktop help and live in the Pleasanton area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and technical help to small companies will give you the opportunity to operate closely with decision makers and contribute significantly to the success of exciting companies. In addition, Progent's virtual office network offers state-of-the-art technology for remote support and mobile communications to help you to implement fast solutions when you take on mission-critical problems.

If you want to pursue this opening, please send your qualifications to Be sure to include the job code of the position that you are considering.

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    Job Title

    Desktop Support Specialist

    Job Number



    Work from home, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, workstation, laptop and peripheral integration, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Support, analyze and troubleshoot issues with all versions of Microsoft Windows-powered desktop and laptop systems and others as necessary.
    • Work directly with computer end users in helping to identify and resolve application and OS issues that hinder productivity
    • Deploy, configure and verify a variety of popular apps on user PCs
    • Operate on-site to diagnose and fix both emergency and persistent problems that affect the stability, protection, speed, connectivity, and general capability of workstations, laptops, printers and other hardware
    • Deploy new end-user equipment and perform other deployments, upgrades, and swaps of workstations, notebooks and associated hardware
    • Provide the timely analysis and repair of desktops and laptop computers and associated hardware
    • Remain current with an expert knowledge of PC and notebook applications and utilization of connectivity infrastructure including the Internet


    Minimum Work Background Requirements
    • Three years background in workstation administration new program setup, computer and peripheral integration, troubleshooting and resolution)
    • Strong computer debugging and problem isolation skill, knowledge to install short-term patches to resolve computer problems and escalate support when required
    • Broad experience delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated dedication to enabling uninterrupted productivity
    • Work without supervision and show distinct characteristics of ownership and motivation