Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Advantages of Joining Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office environment, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical database and collaborative style of problem resolution has allowed Progent to build up a talented staff and a loyal worldwide customer base.
If you have a background delivering desktop technical support and live in the Pleasanton area, teaming with Progent and working for Progent's clients will improve your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on offering computer expertise and network support to small companies will be your chance to work personally with decision makers and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office infrastructure provides advanced tools for remote access and wireless connectivity to help you to deliver fast solutions when you take on mission-critical tasks.
Desktop Support Specialist
Home-based, virtual office environment.
Key Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Maintain, analyze and resolve problems with all releases of Windows-based desktop and notebook computer systems and others as necessary.
Work directly with computer end users in helping to identify and resolve application and operating system issues that impact user productivity
Install, configure and test a variety of popular apps on user PCs
Work on-site to diagnose and remediate both emergency and persistent problems that impact the reliability, security, performance, accessibility, and general capability of workstations, laptops, printers and other hardware
Deploy new end-user hardware and perform other deployments, upgrades, and exchanges of desktops, notebooks and associated equipment
Provide the prompt diagnosis and repair of workstations and laptop computers and associated hardware
Stay up-to-date with an expert knowledge of workstation and notebook applications and use of connectivity technologies including the Internet
Minimum Professional Background Requirements
Three years experience in workstation administration new program setup, computer and peripheral integration, trouble analysis and correction)
Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve network problems and escalate support when required
In-depth background providing software assistance to small companies for all Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication skills
Proven dedication to enabling uninterrupted operations
Operate without supervision and display distinct quality of responsibility and motivation
If you would like to pursue this opening, please send your resume to email@example.com. Please include the job number of the opening that you are asking about.
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