Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, network environment, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive support database and collaborative approach to problem solving has helped Progent to build up a talented staff and a loyal worldwide client base.

If you have experience providing desktop technical support and live in the Pleasanton area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's focus on providing IT consulting and technical support to small companies will give you the opportunity to operate personally with top executives and contribute significantly to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile communications to help you to deliver quick solutions when you help with business-critical problems.

If you want to pursue this opening, you should email your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are asking about.

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Select a Topic:


Position Title

Desktop Support Specialist

Job Code

P016

Location

Home-based, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Responsibilities
  • Support, diagnose and resolve problems with all releases of Microsoft Windows-based workstation and laptop systems and others as necessary.
  • Work with computer users in helping to identify and fix application and operating system issues that disrupt productivity
  • Deploy, integrate and test a variety of software programs on user PCs
  • Work on-premises to find and remediate both emergency and persistent problems that reduce the reliability, security, performance, connectivity, and general functionality of desktops, laptops, imaging devices and other hardware
  • Install new end-user equipment and help with other deployments, upgrades, and exchanges of PCs, laptop computers and associated hardware
  • Provide the prompt diagnosis and repair of PCs and laptop computers and related equipment
  • Remain current with an expert knowledge of PC and notebook computing applications and use of WAN infrastructure including the Internet

Experience

Minimum Professional Background Requirements
  • Three years experience in desktop PC administration new software configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and fault isolation skill, talent to install short-term patches to solve computer issues and escalate support when necessary
  • Broad experience delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating uninterrupted operations
  • Operate independently and display distinct characteristics of ownership and drive