Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is a progressive network support and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared technical information base and collaborative style of problem solving has helped Progent to build up a strong staff and a satisfied international customer base.
If you have experience delivering Windows desktop technical support and live in the Sacramento area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's concentration on offering IT consulting and network support to small and mid-size businesses will give you the opportunity to operate personally with decision makers and add significantly to the success of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to help you to deliver fast solutions when you take on mission-critical problems.
Position Title
Desktop Support Specialist
Job Number
P016
Work Location
Home-based, virtual office environment.
Required Expertise
Primary Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Main Responsibilities
Support, diagnose and resolve problems with all releases of Windows-powered PC and notebook computer systems and others as necessary.
Work directly with computer end users in assisting to find and fix application and operating system issues that hinder user productivity
Deploy, integrate and verify a range of software programs on user PCs
Work on-premises to find and fix both emergency and persistent issues that affect the reliability, protection, performance, connectivity, and general capability of desktops, notebooks, printers and other hardware
Deploy new end-user hardware and help with other installations, upgrades, and swaps of workstations, notebooks and related equipment
Assure the timely analysis and repair of desktops and notebooks and associated equipment
Remain up-to-date with advanced knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet
Experience
Minimum Professional Background Requirements
Three years background in workstation admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to solve computer problems and escalate support services when required
Broad background providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
High-level speaking and written communication ability
Demonstrated commitment to facilitating uninterrupted productivity
Operate independently and display marked quality of responsibility and motivation
If you wish to apply for this job, you should send your resume to job-p016@progent.com. Be sure to include the job number of the opening that you are applying for.
Progent is one of the most experienced network support companies for integrating email solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full benefits of Exchange Server 2000 under common scenarios such as updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server support.
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats.
Network monitoring ordinarily involves observing a network’s resource utilization in order to uncover throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that run under Linux or UNIX and can be used to monitor multi-OS environments where Linux and Windows coexist. Progent's network support consultants can show you how to use both these tools to tune and repair your network. Progent's UNIX consulting professionals offer small companies and developers assistance with administering and supporting UNIX and Linux networks that work with Microsoft-based products.
Progent's Microsoft engineers can provide advanced expertise in implementing, operating and troubleshooting all versions of Project Server and can provide a wide range of affordable online support services based on industry best practices to help organizations of any size to receive all the advantages of this powerful project management solution. Services offered by Progent include system planning, installation and migration, setting up safe collaboration among local and offsite users, network optimization, and specialized webinar training.
Les Kent has a 35-year history of successful technology integration, business administration, marketing, and operations. He has demonstrated a knack for developing elegant information technology solutions during his time as as a system designer, application developer, project manager, deployment consultant, and problem solver for small companies, start-ups, and global corporations.
Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes network disruption, reduces long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent has the background to finish your project quickly and economically. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Progent has been delivering SharePoint support since the initial product was published more than a decade ago, and Progent has the breadth and depth of technical know-how to help organizations of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring significant business value to your information network. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from a different collaboration environment; determine whether an in-house, online or hybrid configuration is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can assist in specific tasks related to your SharePoint 2013 migration.
E-Mail Guard by Postini offers constantly upgraded spam and virus blocking, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to qualify for a standard Postini license, you can still get the use of Postini’s Perimeter Manager technology via Progent’s E-Mail Guard antispam and virus protection service offering. Progent’s certified email security consultants can show you how to devise an email safety plan that features spam filtering and antivirus services and processes.
Progent's Microsoft-certified Intune consultants can help your company to understand the strategic case for utilizing Microsoft Intune for administering your portable computers including laptops, phones, and tablets powered by Windows, iOS, and Google Android. Progent can help you to configure security and compliance policies, plan and deploy test systems to evaluate the benefits of Intune for your environment, install Intune throughout your enterprise, combine Intune with SCCM for single-console change management, and troubleshoot your Intune solution.
Progent's certified information technology consultants offer Windows Server 2016 integration consulting to assist organizations of all sizes to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
Microsoft ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for securing the Internet-facing networks of any organization against a broad range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server engineers can show you how to plan, cost-justify, test, implement, configure and manage the any version of ISA Server 2006 on your network.
Progent's Microsoft-certified consultants offer advanced expertise in implementing, operating and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Project Online and can provide a broad variety of cost-effective online support services based on proven best practices to help businesses of all sizes to get all the advantages of this leading platform. Consulting support available from Progent include solution design, software configuration and upgrades, setting up secure collaboration among local and remote or mobile users, network optimization, and customized webinar training classes.
Progent can help your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to SCCM 2012 from an older device management platform or help you to enhance your existing SCCM 2012 ecosystem to support your evolving IT requirements. In addition, Progent can assist you to build a software foundation that fully supports SCCM 2012 by providing advanced consulting support for associated Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Sacramento, U.S.A. Microsoft Consultant Contractor Job
Progent's CCIE-certified networking experts have extensive background helping Internet Service Providers to design, implement, administer, tune, and troubleshoot high-availability, scalable connectivity environments appropriate for shared public networks.
Progent provides clients the services of consultants who have been awarded some of the IT industry's most prestigious credentials. Progent believes that customers deserve to be sure that their computer support providers have formal testing as well as broad real-world backgrounds so that Progent's customers can engage Progent's service with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly better vendor help than is available to uncertified consultants, enabling Progent to deliver customers a higher class of computer service. In other cases, major credentials such as CISSP or ISSEP for IT security can aid corporate clients to show compliance with regulatory demands by engaging the services of accredited IT experts.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it.
Progent's Microsoft-certified Windows Server 2003 engineers can provide network help and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows 2003 upgrade, configuration, update, and support services include network design, deployment, project management, on-premises and remote technical support and repair, Help Desk outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Progent's Microsoft consultants can provide cost-effective online technical support and development services to help your business to design, deploy, administer, and maintain Microsoft SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document management tools, blogs, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other utilities to promote and improve collaboration. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar office productivity applications like Office Excel, Word, Outlook, and Project. Progent can help your business to migrate from previous versions of SharePoint or move a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 solution.
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information.
Progent's experienced ransomware recovery consultants can assist your business to reconstruct a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the top client endorsement and enjoy the closest working relationship with Microsoft. The understanding, capabilities, and dedication needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company better solutions for your information system.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of ProSight Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.
Microsoft Windows SUS enables IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT staff can fully and effortlessly manage the distribution of patches that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Software Update Services deployment, setting up user's computers, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your system environment.
Progent's Microsoft-certified Windows 2000 Server consultants can provide computer support and IT consulting services for the entire family of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 configuration, update, and support offerings include network planning, installation, documentation, on-site and remote support, Call Center outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.
Progent's Microsoft-certified ISA Server consultants have extensive experience developing Microsoft ISA Server-based security solutions for information systems with many sites, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information protection needs without adversely limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's Meraki Wi-Fi AP consultants offer online and onsite support to help businesses of all sizes to plan, install, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security, manageability and uptime for wired and wireless users regardless of their mobility or device.
Years of background providing Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique capability for serving branch offices that require IT service with the flexibility associated with with small firms but which includes professional client interaction, thorough documentation, and adherence to enterprise IT standards. If your enterprise has a remote office located anywhere in or any region covered by Progent's engineers, Progent can provide a wide array of on-premises and off-site IT support services and network architecture assistance.
Progent's certified consultants can provide offsite and on-premises consulting expertise to help your company to administer, maintain, and repair computers powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, backup and restore, online connectivity, mobile device integration, wireless configuration, and 24x7 network monitoring and alerts.
Progent’s Technical Response Center (TRC) offers nationwide extended hours remote support for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone help and remote secure computer connection to isolate and resolve network problems rapidly and economically. The breadth of technical expertise available from Progent's staff of nationwide service engineers makes it possible to escalate even the toughest network issues to appropriate specialists as needed. For critical problems, the TRC endeavors to respond to your request for service in less than one hour.
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned structure. These enhancements affect key facets of IT such as manageability, high availability (HA), compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online support and management services for Microsoft Exchange 2013.
Computer Support Part-Time Job Sacramento - Carmichael
