Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative network support and IT outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, network infrastructure, and employee benefits have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team approach to problem solving has helped Progent to retain a strong staff and a satisfied worldwide client base.

If you have experience giving desktop help and live in the Sacramento area, joining Progent and working for Progent's customers will expand your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT consulting and network help to small companies will be your opportunity to operate closely with top executives and add measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to enable you to deliver quick solutions when you help with mission-critical problems.

If you wish to look further into this position, you should send your qualifications to job-p016@progent.com. Please include the job number of the opening that interests you.

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    Job Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Responsibilities
    • Support, diagnose and troubleshoot issues with all releases of Windows-powered PC and notebook computers and others as needed.
    • Work directly with computer users in helping to find and resolve application and operating system problems that disrupt user productivity
    • Install, configure and verify a variety of popular apps on user PCs
    • Operate on-site to find and resolve both emergency and chronic problems that impact the reliability, security, speed, accessibility, and overall functionality of workstations, laptops, imaging devices and other hardware
    • Install new end-user hardware and help with other installations, updates, and swaps of PCs, laptop computers and related equipment
    • Assure the prompt analysis and remediation of desktops and laptop computers and related hardware
    • Remain current with an expert knowledge of workstation and laptop applications and use of WAN infrastructure including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years experience in workstation admin new software configuration, computer and peripheral integration, trouble analysis and correction)
    • Strong computer debugging and problem isolation skill, talent to install short-term patches to resolve network problems and escalate support when required
    • In-depth experience delivering software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated dedication to facilitating continuous productivity
    • Work without supervision and display marked quality of responsibility and motivation