Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the fastest growing and most respected Microsoft Partners in America. Our shared support database and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied international client base.

If you have a background delivering desktop support and reside in the Sacramento area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing IT consulting and network support to small companies will be your chance to operate closely with top executives and contribute significantly to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides advanced technology for remote access and wireless communications to enable you to deliver fast solutions when you help with mission-critical tasks.

If you would like to apply for this position, you should email your qualifications to job-p016@progent.com. Be sure to include the job number of the position that you are asking about.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Work Location

    Work from home, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, PC desktop, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, diagnose and troubleshoot issues with all releases of Microsoft Windows-based desktop and laptop computers and others as required.
    • Work with computer users in helping to find and resolve application and operating system problems that hinder productivity
    • Install, integrate and verify a variety of software programs on user workstations
    • Work on-premises to find and remediate both urgent and persistent problems that reduce the stability, security, performance, accessibility, and general functionality of desktops, laptops, printers and other hardware
    • Install new end-user equipment and perform other installations, updates, and swaps of workstations, notebooks and associated equipment
    • Provide the timely analysis and repair of desktops and notebooks and associated equipment
    • Remain updated with advanced knowledge of desktop and notebook computing applications and utilization of connectivity technologies including the Internet

    Experience/Education

    Minimum Professional Experience Requirements
    • Three years background in workstation admin new program setup, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to resolve computer problems and escalate support services when required
    • In-depth background providing software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated dedication to facilitating uninterrupted productivity
    • Operate independently and display distinct quality of responsibility and drive