Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive network consulting and information technology outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our shared technical database and collaborative approach to problem solving has allowed Progent to retain a talented staff and a satisfied worldwide customer base.
If you have experience delivering desktop technical support and live in the Sacramento area, teaming with Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering IT expertise and network support to small companies will give you the opportunity to operate personally with decision makers and add significantly to the success of dynamic businesses. Also, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to help you to deliver quick solutions when you take on mission-critical tasks.
Job Title
Desktop Support Specialist
Job Number
P016
Location
Work from home, virtual office environment.
Required Expertise
Key Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Essential Activities
Main Responsibilities
Maintain, diagnose and troubleshoot issues with all versions of Microsoft Windows-based desktop and laptop computer systems and others as necessary.
Work with computer users in assisting to identify and fix app and operating system issues that disrupt productivity
Install, integrate and test a range of popular apps on user PCs
Work on-site to diagnose and resolve both urgent and chronic problems that impact the stability, protection, speed, accessibility, and general functionality of desktops, laptops, imaging devices and other hardware
Deploy new end-user hardware and perform other installations, updates, and exchanges of PCs, laptop computers and associated equipment
Provide the timely diagnosis and repair of workstations and notebooks and associated equipment
Stay updated with an expert knowledge of desktop and laptop applications and utilization of WAN infrastructure including the Internet
Experience/Education
Minimum Work Background Requirements
Three years background in workstation admin new software setup, computer and peripheral integration, trouble analysis and resolution)
Strong computer troubleshooting and fault isolation ability, talent to implement temporary patches to resolve computer issues and escalate support services when necessary
In-depth background delivering software assistance to small organizations for all Windows OS, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication ability
Proven commitment to facilitating continuous productivity
Work independently and display distinct quality of ownership and motivation
If you wish to apply for this opening, please send your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that you are considering.
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