Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive network support and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative style of problem solving has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have a background providing Windows desktop technical support and reside in the Sacramento area, teaming with Progent and working for Progent's customers will improve your skills through interaction with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing computer expertise and technical help to small and mid-size companies will give you the opportunity to work personally with decision makers and add significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced tools for remote support and mobile communications to help you to deliver quick solutions when you take on business-critical tasks.

If you want to apply for this job, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that interests you.

Return to the main Jobs page.



An index of content::

  • Best Small Business Specialist Detroit, Wayne County, Michigan Detroit Michigan Small Office IT Consultants

  • Check Point SandBlast Consultants
    Security Firm Check Point NGX VPN

    Progent's Check Point firewall experts can help you design, integrate, and administer firewall environments that rely on Check Point Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent can also assist you maintain older Check Point firewalls or upgrade smoothly to Check Point's next-generation security gateways.

  • BlackBerry Software Support Consultants Orinda CA BlackBerry BPS Information Technology Consulting Lafayette, CA
  • CISSP Security Audit Services Wichita Kansas CISSP Firewall Audit
  • Computer Consultancy Firms Remote Help Desk Microsoft Computer Consultancy Moreno Valley, Riverside County
  • Computer Support Consultant SharePoint Oklahoma City, Tulsa, Norman, OK Computer Consultancy Company SharePoint Oklahoma City, Tulsa, Norman, OK

  • Automatic Network Infrastructure Mapping Online Help
    Online Support Automatic Topology Diagrams

    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks.

  • Computer Support Contract Telecommuter Job Cisco CCIP Network Support Philadelphia Pennsylvania
  • Consultancy Microsoft Access Microsoft Access software programming Services
  • Consulting Services Meraki MR52 Access Point Network Consulting Meraki MR18 Access Point
  • Exchange 2019 and Windows Server 2019 Consultant Immediate Exchange 2019 Hybrid Integation Specialist

  • Design Firms Amazon EC2 endpoint
    Coder Amazon Web Services hybrid cloud integration

    Progent offers cost-effective remote support to assist businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security strategies.

  • Exchange Server 2013 Remote Support Services Remote Consulting Microsoft Exchange
  • IT Consultants Manchester, Hillsborough County, New Hampshire New Hampshire Network Documentation

  • Microsoft Exchange 2016 Upgrade Planning IT Consulting
    24/7/365 Exchange Server 2016 Migration Online Support

    Progent can help your business in any and all facets of your migration to Exchange 2016 including planning high availability architecture for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • IT Specialist Microsoft Exchange Palm Bay, Brevard County Palm Bay Remote Help Desk Design Company

  • IT Service Microsoft Solutions Framework Project Methodology
    Problem Escalation Through Teamwork System Consulting

    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, performing a broad range of IT projects for a large mix of businesses. Every Progent support professional shares a refined collection of individual best practices that are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems efficiently.

  • IT Specialist San Ramon Dublin Consultant
  • Las Vegas, NV Microsoft Windows Server 2019 Server Integrators Consulting Services Company Windows Server 2012

  • Largest CISSP Certified Cybersecurity Engineers
    CISSP Certified Cybersecurity Services

    Progent's CISSP-certified cybersecurity consultants can assist organizations of all sizes with any facet of IT security. Progent can help create cost-effective security solutions that guard a small office against modern malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid networks that accommodate local, remote, and mobile users sharing IT resources spread over a mix of physical sites and public and private clouds.

  • Linux with Windows Consultant Windows, Linux, UNIX, Solaris Remote Consulting

  • Small Business 300 Access Point Computer Engineer
    Small Business APs Engineer

    Cisco's Small Business 100, 300 and 500 family of APs are Linux-based units engineered as entry-level wireless APs for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure experts offer online or onsite integration and debugging services to help you to design, configure, upgrade, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP deployments of any size or architecture.

  • Microsoft Active Directory Specialists Microsoft Certified Partner Specialist Windows 2008 Active Directory
  • Microsoft SCOM 2012 Integration Support Data center Monitoring IT Consultant
  • Remote Help Desk Server Help Arvada-Golden, Colorado Microsoft Network Support Consultant
  • Santa Cruz, CA Migration Firm Santa Cruz-Pacific Grove Computer Support Consultants
  • SharePoint Server 2019 Network Consultants Allentown Pennsylvania Microsoft SharePoint Technical Consultant Lehigh County Pennsylvania

  • Chief Information Officer Consultants
    Microsoft Chief Information Officer Professionals

    Progent can provide the temporary assistance of a seasoned CIO to provide a broad perspective to assist you select and maintain IT technology to match your current needs and that can serve as a firm basis for your growth. Progent's part-time Chief Information Officer services provide financial advantages to companies who want to maximize the benefits from their IT expenditures but who are unable or hesitant to take on one more high-level manager to their head count. Because Progent is vendor-neutral, with a large staff of consultants certified to support all major operating systems and networking technologies plus a broad selection and business applications, Progent is in an ideal position to offer unbiased advice as well as advanced technical help for creating IT systems that match the special needs of your business.

  • Tukwila-Renton Support Organizations Tukwila, Washington System Engineers

  • Consult Solaris Remote
    Sun Solaris Remote Engineer

    Progent provides nationwide online help and troubleshooting services for companies who run UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX/Linux and Microsoft technology. Online IT help offers optimum return for your information technology budget by extending user efficiency and limiting the hours charged for network repair services. Advanced remote access tools and skilled service specialists and consultants combine to enable Progent to handle most network issues without wasting time and expense by going to your site. In the vast majority of situations your IT issues can be remediated over the phone or through a mix of phone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISA certified security professionals to assist with the most difficult network problems.

  • Upgrade Consulting Windows Server 2000 Windows 2000 Server Support and Setup
  • Windows Server 2012 Help Center Scottsdale Arizona Server Administration Windows Server 2016 Scottsdale, AZ

  • After Hours SCVMM 2016 Templates Engineer
    Largest Online Consulting SCVMM 2016 and VMware

    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to offer a centralized mechanism for deploying and administering virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from legacy versions of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and hosts, implement high-availability scale-out clusters, integrate your datacenter resources with public cloud services, configure virtual switches, write and refine PowerShell scripts, and assist you to assess the strategic business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's certified virtualization experts can provide world-class Windows Hyper-V consulting and VMware vSphere expertise.


    © 2002-2020 Progent Corporation. All rights reserved.


    Job Title

    Desktop Engineer

    Job Code

    P016

    Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Support, analyze and troubleshoot problems with all releases of Microsoft Windows-based PC and laptop systems and others as necessary.
    • Work directly with computer users in helping to identify and fix application and OS issues that disrupt productivity
    • Install, integrate and test a variety of applications on user PCs
    • Work on-site to find and remediate both emergency and persistent problems that reduce the reliability, protection, speed, accessibility, and overall functionality of desktops, laptops, imaging devices and other end user equipment
    • Deploy new end-user equipment and perform other deployments, upgrades, and swaps of desktops, laptop computers and associated equipment
    • Provide the prompt analysis and remediation of desktops and notebooks and associated hardware
    • Stay up-to-date with advanced knowledge of PC and laptop applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when necessary
    • Broad background providing software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to enabling uninterrupted productivity
    • Work without supervision and display marked quality of ownership and motivation