Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive network support and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative style of problem solving has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have a background providing Windows desktop technical support and reside in the Sacramento area, teaming with Progent and working for Progent's customers will improve your skills through interaction with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing computer expertise and technical help to small and mid-size companies will give you the opportunity to work personally with decision makers and add significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced tools for remote support and mobile communications to help you to deliver quick solutions when you take on business-critical tasks.

If you want to apply for this job, please email your qualifications to Be sure to specify the job number of the opening that interests you.

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    Job Title

    Desktop Engineer

    Job Code



    Work from home, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Main Responsibilities
    • Support, analyze and troubleshoot problems with all releases of Microsoft Windows-based PC and laptop systems and others as necessary.
    • Work directly with computer users in helping to identify and fix application and OS issues that disrupt productivity
    • Install, integrate and test a variety of applications on user PCs
    • Work on-site to find and remediate both emergency and persistent problems that reduce the reliability, protection, speed, accessibility, and overall functionality of desktops, laptops, imaging devices and other end user equipment
    • Deploy new end-user equipment and perform other deployments, upgrades, and swaps of desktops, laptop computers and associated equipment
    • Provide the prompt analysis and remediation of desktops and notebooks and associated hardware
    • Stay up-to-date with advanced knowledge of PC and laptop applications and utilization of connectivity infrastructure including the Internet


    Minimum Professional Background Requirements
    • Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when necessary
    • Broad background providing software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to enabling uninterrupted productivity
    • Work without supervision and display marked quality of ownership and motivation