Progent is looking for Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive computer consulting and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, service delivery, network environment, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our shared support database and team style of problem solving has allowed Progent to retain a strong staff and a satisfied international client base.

If you have a background delivering desktop technical support and reside in the Sacramento area, teaming with Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on offering computer consulting and technical help to small businesses will be your chance to work personally with decision makers and add significantly to the growth of exciting companies. Also, Progent's virtual office infrastructure offers advanced technology for remote support and mobile connectivity to enable you to deliver quick solutions when you take on business-critical problems.

If you wish to be considered for this opening, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are applying for.

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Select a Topic:


Position Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and resolve problems with all releases of Windows-based PC and notebook computers and others as necessary.
  • Work with computer end users in assisting to identify and fix app and OS issues that hinder productivity
  • Install, integrate and test a range of software programs on user PCs
  • Operate on-premises to find and resolve both urgent and persistent issues that reduce the stability, protection, speed, accessibility, and overall capability of workstations, laptops, imaging devices and other end user equipment
  • Install new end-user equipment and help with other deployments, upgrades, and exchanges of PCs, laptop computers and associated equipment
  • Assure the timely diagnosis and repair of desktops and laptop computers and associated hardware
  • Remain current with advanced knowledge of workstation and notebook computing applications and utilization of connectivity technologies including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when necessary
  • In-depth experience providing software help to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to facilitating continuous operations
  • Operate without supervision and show distinct quality of ownership and drive