Progent is seeking Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Joining Progent
Progent is a progressive computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, service delivery, network environment, and employee compensation have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in America. Our extensive support information base and collaborative approach to problem resolution has allowed Progent to build up a strong staff and a loyal worldwide customer base.
If you have experience delivering desktop help and reside in the Sacramento area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on offering computer expertise and technical help to small and mid-size businesses will be your opportunity to work closely with top executives and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless communications to help you to implement quick solutions when you take on business-critical tasks.
Home-based, virtual office infrastructure.
Key Areas of Expertise
- Microsoft Exchange-based Outlook email client
- Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite connectivity for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, including user maintenance
- Maintain, analyze and troubleshoot problems with all releases of Microsoft Windows-based PC and notebook systems and others as needed.
- Work with computer end users in assisting to find and fix app and OS issues that disrupt user productivity
- Install, configure and test a variety of applications on user workstations
- Operate on-premises to find and fix both emergency and chronic problems that impact the stability, security, performance, connectivity, and overall functionality of desktops, notebooks, imaging devices and other hardware
- Deploy new end-user equipment and perform other deployments, updates, and swaps of PCs, notebooks and associated hardware
- Provide the prompt analysis and remediation of desktops and notebooks and associated equipment
- Stay up-to-date with advanced knowledge of PC and notebook applications and utilization of connectivity technologies including the Internet
Minimum Professional Experience Requirements
- Three years experience in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and mitigation)
- Strong computer debugging and problem isolation skill, talent to implement short-term patches to solve network issues and escalate support services when required
- In-depth background providing software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
- Excellent speaking and written communication skills
- Demonstrated commitment to facilitating continuous productivity
- Work without supervision and show distinct characteristics of responsibility and motivation
If you want to be considered for this job, please email your resume to email@example.com. Please include the job number of the position that you are considering.
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