Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is a progressive network support and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared technical information base and collaborative style of problem solving has helped Progent to build up a strong staff and a satisfied international customer base.

If you have experience delivering Windows desktop technical support and live in the Sacramento area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's concentration on offering IT consulting and network support to small and mid-size businesses will give you the opportunity to operate personally with decision makers and add significantly to the success of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to help you to deliver fast solutions when you take on mission-critical problems.

If you wish to apply for this job, you should send your resume to job-p016@progent.com. Be sure to include the job number of the opening that you are applying for.

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    Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned structure. These enhancements affect key facets of IT such as manageability, high availability (HA), compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online support and management services for Microsoft Exchange 2013.

  • Computer Support Part-Time Job Sacramento - Carmichael

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, diagnose and resolve problems with all releases of Windows-powered PC and notebook computer systems and others as necessary.
    • Work directly with computer end users in assisting to find and fix application and operating system issues that hinder user productivity
    • Deploy, integrate and verify a range of software programs on user PCs
    • Work on-premises to find and fix both emergency and persistent issues that affect the reliability, protection, performance, connectivity, and general capability of desktops, notebooks, printers and other hardware
    • Deploy new end-user hardware and help with other installations, upgrades, and swaps of workstations, notebooks and related equipment
    • Assure the timely analysis and repair of desktops and notebooks and associated equipment
    • Remain up-to-date with advanced knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years background in workstation admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to solve computer problems and escalate support services when required
    • Broad background providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated commitment to facilitating uninterrupted productivity
    • Operate independently and display marked quality of responsibility and motivation