Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, network environment, and employee benefits have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared support information base and team style of problem solving has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have experience giving Windows desktop support and live in the Sacramento area, joining Progent and working for Progent's clients will improve your skills through cooperation with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on providing computer expertise and network support to small businesses will give you the chance to operate closely with top executives and add significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and wireless communications to help you to deliver fast solutions when you help with business-critical problems.

If you would like to look further into this opening, please send your resume to job-p016@progent.com. Please specify the job number of the opening that interests you.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Responsibilities
    • Maintain, analyze and troubleshoot problems with all releases of Microsoft Windows-powered PC and notebook systems and others as needed.
    • Work directly with computer users in assisting to identify and resolve application and operating system issues that impact user productivity
    • Install, configure and verify a range of software programs on user PCs
    • Work on-premises to diagnose and resolve both urgent and persistent issues that affect the stability, security, performance, accessibility, and overall functionality of workstations, notebooks, imaging devices and other hardware
    • Install new end-user hardware and perform other deployments, upgrades, and swaps of desktops, notebooks and related hardware
    • Provide the timely analysis and remediation of PCs and notebooks and associated equipment
    • Stay current with advanced knowledge of workstation and notebook applications and use of WAN infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years background in desktop PC administration new program configuration, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer troubleshooting and fault isolation skill, knowledge to implement temporary patches to resolve network issues and escalate support services when necessary
    • Broad experience delivering software help to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to enabling continuous operations
    • Work independently and display marked quality of ownership and drive