Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is an innovative computer support and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, service delivery, network environment, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the United States. Our extensive technical information base and collaborative style of problem solving has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background delivering Windows desktop technical support and reside in the Salinas area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's staff of mutually supportive, high-productivity consultants. Progent's concentration on offering IT consulting and technical help to small companies will be your opportunity to operate closely with top executives and contribute significantly to the success of exciting companies. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and mobile communications to help you to deliver quick solutions when you help with mission-critical problems.

If you wish to apply for this position, please send your resume to Be sure to specify the job code of the opportunity that you are considering.

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Progent's certified Windows Server 2000 experts can provide computer support and information technology consulting services for the complete family of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and troubleshooting services include system planning, installation, documentation, local and off-site technical support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of work in Microsoft integration, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with designing, deploying, managing and troubleshooting powerful information technology applications based on Windows Server, and can assist your migration from Windows 2000 or Windows NT.

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Progentís Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting package and business management tool based, like all Microsoft accounting solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP 2010, the latest version of Microsoft financial software in the Microsoft Dynamics GP line, provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented approach you are able to license only the functions you currently need, with the ability to add users and increase functionality when necessary. Progentís Dynamics GP Software consulting engineers can show you how to install, configure and manage Microsoft Dynamics GP 2010 and also older editions of Dynamics GP/Great Plains.

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Progent's compensation model is based on revenue sharing, so similar to being an independent contractor, your earnings are directly driven by your generated revenue. Some Progent support staff focus on quality of life and choose to consult at an easy pace, using our flexible schedule to pursue personal pursuits like mountain biking, car racing, skiing, fishing, vacations, or spending private time with relatives and friends. Others use the chance to make major dollars through lots of effort and extended hours. Progent fully supports both sides of the spectrum and everything in between.

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Microsoft Forefront TMG 2010 builds on the powerful security technologies of ISA Server 2006 and provides a centrally administered Internet gateway that acts as a one-server platform for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting capabilities, allows customized reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower costs and enhance availability. Progent's Microsoft consultants can help your company to design and carry out test and production implementations; integrate Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Exchange Server, and SharePoint; set up Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also help you to upgrade smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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Progent's Check Point firewall experts can help you design, integrate, and manage firewall environments built around Check Point NGFW security gateways and Check Point's subscription-based security services. Progent can also help you maintain legacy Check Point firewalls or migrate smoothly to Check Point's modern security gateways.

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Marina, CA Microsoft Certified Support Contract Job Opportunities

Select a Topic:

Position Title

Desktop Support Specialist

Job Code


Work Location

Work from home, virtual office infrastructure.


Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and troubleshoot issues with all releases of Windows-powered PC and notebook systems and others as necessary.
  • Work with computer end users in helping to find and resolve app and operating system problems that impact productivity
  • Install, integrate and test a range of applications on user PCs
  • Operate on-site to find and remediate both urgent and chronic problems that impact the stability, protection, speed, connectivity, and general capability of desktops, notebooks, printers and other hardware
  • Deploy new end-user hardware and perform other deployments, updates, and swaps of PCs, notebooks and related equipment
  • Provide the prompt analysis and remediation of desktops and notebooks and related equipment
  • Stay up-to-date with an expert knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet


Minimum Work Background Requirements
  • Three years background in workstation admin new program setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer debugging and problem isolation ability, knowledge to install short-term patches to resolve network problems and escalate support when necessary
  • In-depth background providing software help to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to enabling continuous productivity
  • Work independently and display distinct characteristics of responsibility and drive