Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive support information base and team approach to problem resolution has allowed Progent to retain a talented staff and a satisfied worldwide client base.

If you have a background delivering desktop support and reside in the Salinas area, teaming with Progent and working for Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-output engineers. Progent's concentration on offering IT expertise and network help to small and mid-size companies will give you the opportunity to work closely with top executives and add significantly to the growth of exciting businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote support and mobile communications to enable you to deliver fast solutions when you help with business-critical tasks.

If you wish to pursue this job, please email your resume to job-p016@progent.com. Be sure to include the job code of the position that interests you.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Location

    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and troubleshoot problems with all releases of Windows-based PC and notebook systems and others as needed.
    • Work with computer end users in helping to find and fix app and operating system issues that hinder user productivity
    • Deploy, integrate and verify a range of software programs on user workstations
    • Operate on-site to find and remediate both emergency and chronic issues that affect the stability, protection, speed, accessibility, and general capability of workstations, laptops, imaging devices and other end user equipment
    • Deploy new end-user equipment and help with other installations, updates, and exchanges of desktops, notebooks and related hardware
    • Provide the prompt diagnosis and repair of PCs and laptop computers and related hardware
    • Remain up-to-date with advanced knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years experience in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer troubleshooting and problem isolation skill, talent to implement temporary patches to solve computer issues and escalate support services when necessary
    • Broad experience delivering software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Proven dedication to enabling continuous operations
    • Work independently and display marked quality of ownership and motivation