Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is an innovative network consulting and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, network infrastructure, and employee benefits have enabled Progent to become among the fastest growing and most respected Microsoft Partners in America. Our extensive support information base and collaborative style of problem solving has allowed Progent to retain a talented staff and a satisfied worldwide client base.

If you have a background giving desktop support and reside in the Salinas area, teaming with Progent and supporting Progent's customers will expand your technical abilities through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing computer consulting and network support to small and mid-size companies will be your opportunity to operate personally with top executives and add significantly to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and wireless communications to help you to deliver fast solutions when you take on mission-critical tasks.

If you would like to apply for this position, please send your qualifications to Be sure to include the job code of the opportunity that interests you.

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    Job Title

    Desktop Support Specialist

    Job Number


    Work Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    • Maintain, analyze and resolve problems with all releases of Microsoft Windows-based PC and laptop computer systems and others as needed.
    • Work with computer end users in helping to identify and fix application and OS issues that impact productivity
    • Install, configure and test a range of software programs on user PCs
    • Work on-site to diagnose and remediate both urgent and chronic issues that affect the reliability, protection, speed, connectivity, and overall functionality of workstations, laptops, printers and other hardware
    • Install new end-user equipment and help with other deployments, upgrades, and swaps of workstations, notebooks and related equipment
    • Assure the prompt diagnosis and remediation of workstations and laptop computers and associated hardware
    • Remain updated with advanced knowledge of desktop and laptop computing applications and use of WAN infrastructure including the Internet


    Minimum Work Experience Requirements
    • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to resolve network problems and escalate support when required
    • Broad background providing software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Proven commitment to enabling continuous operations
    • Operate independently and display marked characteristics of responsibility and motivation