Progent is seeking Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive computer support and information technology outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office environment, and employee benefits have enabled Progent to be among the fastest growing and most successful Microsoft Partners in America. Our extensive support information base and team approach to problem resolution has allowed Progent to retain a strong staff and a satisfied worldwide client base.
If you have experience giving Windows desktop help and reside in the Salinas area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's focus on providing computer consulting and network help to small companies will be your chance to operate personally with top executives and contribute significantly to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and wireless communications to help you to deliver fast solutions when you help with mission-critical problems.
Desktop Support Specialist
Home-based, virtual office environment.
Required Areas of Expertise
- Microsoft Exchange-based Outlook email client
- Microsoft software products, PC desktop, laptop and peripheral integration, remote access for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, including user maintenance
- Maintain, analyze and resolve issues with all releases of Microsoft Windows-based workstation and laptop computers and others as needed.
- Work directly with computer users in assisting to find and fix application and OS issues that hinder productivity
- Install, integrate and test a variety of applications on user PCs
- Operate on-premises to diagnose and resolve both urgent and chronic problems that reduce the reliability, protection, speed, connectivity, and overall functionality of desktops, notebooks, imaging devices and other end user equipment
- Install new end-user hardware and help with other installations, updates, and swaps of PCs, laptop computers and related hardware
- Provide the prompt diagnosis and repair of desktops and notebooks and associated equipment
- Remain updated with an expert knowledge of PC and notebook computing applications and use of connectivity infrastructure including the Internet
Minimum Professional Background Requirements
- Three years background in workstation administration new program configuration, computer and peripheral deployment, troubleshooting and resolution)
- Strong computer troubleshooting and fault isolation ability, knowledge to implement short-term patches to resolve network problems and escalate support when necessary
- In-depth experience providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
- High-level speaking and written communication skills
- Proven commitment to enabling continuous operations
- Work independently and display marked quality of ownership and drive
If you want to pursue this job, you should email your resume to email@example.com. Be sure to include the job number of the position that you are asking about.
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