Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive computer support and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive support database and collaborative approach to problem resolution has allowed Progent to build up a talented staff and a loyal international customer base.

If you have a background giving Windows desktop technical support and reside in the Salinas area, teaming with Progent and working for Progent's customers will improve your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing IT expertise and technical support to small and mid-size businesses will be your chance to operate personally with decision makers and add significantly to the growth of exciting companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote access and wireless connectivity to enable you to implement fast solutions when you take on business-critical problems.

If you would like to be considered for this job, please send your qualifications to job-p016@progent.com. Please specify the job code of the position that interests you.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Work from home, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Responsibilities
    • Support, diagnose and troubleshoot issues with all versions of Windows-based PC and laptop computers and others as needed.
    • Work with computer users in helping to find and fix application and OS issues that impact productivity
    • Deploy, configure and verify a range of software programs on user workstations
    • Work on-premises to diagnose and resolve both emergency and chronic issues that reduce the reliability, security, performance, accessibility, and overall capability of workstations, notebooks, printers and other end user equipment
    • Deploy new end-user equipment and perform other deployments, upgrades, and exchanges of desktops, notebooks and related hardware
    • Assure the prompt diagnosis and repair of desktops and laptop computers and associated equipment
    • Stay up-to-date with an expert knowledge of desktop and laptop applications and utilization of connectivity infrastructure including the Internet

    Experience/Education

    Minimum Professional Experience Requirements
    • Three years experience in desktop PC administration new program configuration, computer and peripheral integration, trouble analysis and correction)
    • Strong computer debugging and fault isolation ability, knowledge to implement temporary patches to solve network problems and escalate support when necessary
    • In-depth experience delivering software assistance to small organizations for all Windows OS, Office Suite, and Office 365 programs including Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Proven commitment to enabling uninterrupted productivity
    • Work without supervision and show marked characteristics of responsibility and motivation