Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer support and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to become one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared support database and collaborative style of problem resolution has helped Progent to build up a talented staff and a satisfied international customer base.

If you have a background giving Windows desktop support and live in the Salinas area, teaming with Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT consulting and technical support to small companies will be your chance to operate closely with decision makers and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile communications to help you to deliver fast solutions when you help with mission-critical tasks.

If you would like to pursue this position, you should send your qualifications to Be sure to specify the job code of the position that you are asking about.

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Position Title

Desktop Engineer

Job Number



Home-based, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, workstation, laptop and peripheral setup, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and resolve problems with all releases of Windows-based PC and notebook systems and others as required.
  • Work with computer end users in helping to find and resolve app and operating system problems that impact productivity
  • Install, configure and verify a range of software programs on user PCs
  • Work on-premises to find and resolve both urgent and chronic problems that reduce the stability, security, performance, connectivity, and overall capability of desktops, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of PCs, laptop computers and related equipment
  • Assure the timely analysis and remediation of workstations and notebooks and related equipment
  • Remain up-to-date with an expert knowledge of PC and laptop computing applications and use of WAN infrastructure including the Internet


Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new software setup, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation skill, knowledge to implement short-term patches to resolve network issues and escalate support when necessary
  • In-depth experience providing software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated commitment to enabling uninterrupted productivity
  • Work independently and display marked quality of ownership and motivation