Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative computer consulting and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem resolution has allowed Progent to build up a strong staff and a satisfied worldwide client base.

If you have a background providing desktop support and reside in the San Francisco area, joining Progent and supporting Progent's clients will expand your skills through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on offering computer consulting and technical support to small and mid-size companies will give you the opportunity to operate closely with top executives and add measurably to the success of dynamic companies. In addition, Progent's virtual office network provides advanced tools for remote support and wireless connectivity to enable you to implement quick solutions when you help with business-critical tasks.

If you want to look further into this position, please send your qualifications to job-p016@progent.com. Please specify the job number of the opening that you are applying for.

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Position Title

Desktop Engineer

Job Number

P016

Location

Home-based, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Responsibilities
  • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-based desktop and notebook computer systems and others as required.
  • Work with computer users in assisting to find and resolve app and operating system problems that disrupt user productivity
  • Deploy, integrate and test a variety of software programs on user PCs
  • Operate on-premises to diagnose and fix both urgent and persistent issues that affect the stability, protection, speed, accessibility, and general capability of workstations, notebooks, printers and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of workstations, laptop computers and associated equipment
  • Assure the timely diagnosis and remediation of PCs and laptop computers and associated hardware
  • Stay updated with an expert knowledge of PC and notebook applications and use of connectivity technologies including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer debugging and fault isolation ability, knowledge to implement temporary patches to solve network issues and escalate support services when required
  • Broad background delivering software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to enabling uninterrupted operations
  • Operate without supervision and show distinct quality of responsibility and drive