Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Working with Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office environment, and employee benefits have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our extensive support information base and collaborative approach to problem solving has allowed Progent to retain a strong staff and a loyal worldwide customer base.
If you have a background providing Windows desktop help and reside in the San Francisco area, joining Progent and working for Progent's customers will improve your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's concentration on offering IT expertise and technical help to small and mid-size companies will be your chance to operate closely with top executives and contribute measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure offers advanced technology for remote access and wireless connectivity to help you to implement quick solutions when you take on business-critical problems.
Position Title
Desktop Support Specialist
Job Code
P016
Work Location
Home-based, virtual office environment.
Expertise
Primary Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, workstation, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Main Responsibilities
Maintain, diagnose and troubleshoot problems with all versions of Windows-based workstation and notebook systems and others as required.
Work directly with computer users in assisting to find and resolve application and operating system problems that hinder user productivity
Deploy, configure and test a variety of software programs on user workstations
Work on-premises to diagnose and resolve both urgent and persistent problems that impact the stability, security, performance, connectivity, and general functionality of desktops, laptops, imaging devices and other end user equipment
Deploy new end-user hardware and perform other installations, updates, and swaps of workstations, laptop computers and associated hardware
Provide the timely diagnosis and repair of PCs and laptop computers and related equipment
Remain updated with an expert knowledge of workstation and notebook computing applications and utilization of WAN technologies including the Internet
Experience
Minimum Work Background Requirements
Three years background in workstation administration new program configuration, computer and peripheral deployment, troubleshooting and resolution)
Strong computer troubleshooting and problem isolation ability, talent to implement short-term patches to solve computer issues and escalate support services when required
Broad background delivering software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
High-level speaking and written communication skills
Demonstrated commitment to enabling uninterrupted productivity
Operate independently and show marked quality of responsibility and drive
If you wish to be considered for this opening, please send your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that you are considering.
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