Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative computer consulting and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network environment, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem solving has allowed Progent to build up a talented staff and a satisfied international customer base.

If you have a background giving desktop help and reside in the San Francisco area, teaming with Progent and working for Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on providing computer expertise and network support to small companies will give you the chance to operate closely with top executives and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and wireless communications to help you to deliver quick solutions when you take on mission-critical tasks.

If you want to be considered for this position, you should email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opening that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Code

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and troubleshoot issues with all releases of Microsoft Windows-powered workstation and laptop systems and others as necessary.
    • Work with computer users in assisting to find and resolve app and operating system issues that impact user productivity
    • Deploy, configure and verify a range of software programs on user PCs
    • Operate on-premises to find and fix both urgent and persistent problems that affect the reliability, protection, speed, accessibility, and general capability of desktops, laptops, printers and other hardware
    • Install new end-user hardware and help with other deployments, upgrades, and swaps of workstations, notebooks and related hardware
    • Provide the timely analysis and repair of workstations and notebooks and related hardware
    • Stay up-to-date with an expert knowledge of PC and notebook computing applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years background in desktop PC administration new software setup, computer and peripheral integration, troubleshooting and resolution)
    • Strong computer debugging and problem isolation skill, talent to implement temporary patches to resolve network issues and escalate support when necessary
    • In-depth experience delivering software help to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to facilitating uninterrupted operations
    • Operate without supervision and show distinct quality of ownership and drive