Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to be among the fastest growing and most successful Microsoft Partners in the United States. Our shared support information base and team approach to problem resolution has helped Progent to build up a strong staff and a loyal worldwide customer base.

If you have a background giving Windows desktop technical support and live in the San Francisco area, joining Progent and supporting Progent's customers will expand your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on offering IT consulting and network support to small and mid-size companies will be your opportunity to operate closely with decision makers and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and mobile communications to help you to implement quick solutions when you take on business-critical tasks.

If you want to be considered for this position, please email your qualifications to job-p016@progent.com. Please include the job code of the opening that you are considering.

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Select a Topic:


Job Title

Desktop Support Specialist

Job Number

P016

Location

Home-based, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and resolve problems with all versions of Windows-powered workstation and notebook computer systems and others as necessary.
  • Work directly with computer users in helping to identify and fix app and OS issues that disrupt productivity
  • Install, configure and verify a variety of applications on user PCs
  • Operate on-site to diagnose and fix both urgent and persistent issues that reduce the reliability, security, speed, accessibility, and general capability of workstations, notebooks, imaging devices and other end user equipment
  • Deploy new end-user equipment and help with other deployments, updates, and exchanges of PCs, notebooks and related hardware
  • Assure the timely analysis and remediation of desktops and notebooks and related hardware
  • Remain up-to-date with advanced knowledge of PC and laptop applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years experience in workstation administration new program configuration, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to solve computer problems and escalate support services when required
  • In-depth background delivering software help to small companies for all Windows operating systems, Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling continuous operations
  • Operate without supervision and display marked quality of responsibility and motivation