Desktop Support Consultant San Francisco California
Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive technical information base and team approach to problem resolution has allowed Progent to retain a talented staff and a satisfied international customer base.
If you have a background delivering Windows desktop technical support and live in the San Francisco area, joining Progent and working for Progent's customers will improve your skills through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing computer consulting and technical help to small and mid-size companies will be your opportunity to operate closely with decision makers and add significantly to the success of dynamic businesses. In addition, Progent's virtual office network offers advanced technology for remote access and mobile connectivity to enable you to implement fast solutions when you help with business-critical problems.
Work from home, virtual office environment.
Primary Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Maintain, diagnose and resolve problems with all releases of Microsoft Windows-powered desktop and notebook computer systems and others as necessary.
Work directly with computer users in assisting to find and resolve app and operating system issues that impact user productivity
Install, integrate and verify a variety of software programs on user workstations
Operate on-site to diagnose and resolve both emergency and chronic issues that reduce the stability, security, performance, accessibility, and overall functionality of workstations, laptops, imaging devices and other hardware
Install new end-user equipment and perform other installations, upgrades, and swaps of PCs, notebooks and related hardware
Provide the prompt analysis and repair of PCs and notebooks and associated equipment
Stay updated with an expert knowledge of PC and notebook computing applications and utilization of WAN infrastructure including the Internet
Minimum Work Experience Requirements
Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and resolution)
Strong computer troubleshooting and fault isolation ability, talent to install temporary patches to resolve computer problems and escalate support services when necessary
In-depth background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Proven commitment to facilitating uninterrupted operations
Operate without supervision and show marked quality of ownership and motivation
If you want to be considered for this job, please email your qualifications to email@example.com. Be sure to specify the job code of the opportunity that you are considering.
Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting services to help organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Cisco's Firepower Next Generation Firewalls deliver a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern security capabilities such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network ecosystems that span local offices, data centers, private clouds and public clouds.
Progent's seasoned group of network consultants and subject matter specialists have extensive experience delivering remote and on-premises assistance for businesses of all sizes who want to integrate Android phones and tablets into their IT systems so that mobile clients can work together from anywhere. Progent offers the range of skills to solve technical problems that span multiple manufacturers and that represent a combination of older and up-to-date technology. Progent offers budget-friendly online consulting to assist you with any stage of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to assist you to resolve especially stubborn IT issues, or Progent can provide comprehensive project management support to help you finish strategic network projects on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management utilities and network infrastructure. Progent also can provide customized group or individual training to show you how to manage and use Android phones and tablets securely and productively.
Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can assist you to plan, install, and manage an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, speed and ease-of-use that your company requires.
Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, works with the most popular handheld devices, allows one-time sign-on with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 improvements to its library of applications. Progent's Microsoft-certified consultants offer the broad technical skills and experience to address the many IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the business value of your investment in this powerful product.
With the Catalyst line of switches for small and mid-size companies, Cisco enables companies to realize the full benefits of adding smart traffic control into their IT infrastructures. Cisco's Catalyst switch technology allows you to enable features that make your IT network highly robust to accommodate time-critical needs, expandable to support growth, secure enough to guard confidential information, and designed for prioritizing and controlling all traffic to streamline network operations. Progent's CCIE and CCNP certified consultants can help you select and integrate Cisco Catalyst switches appropriate for your business. Also, Progent's CISSP certified security consultants can show you how to create a strategic security plan and configure Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2960 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast creation of cutting-edge enterprise-class applications that can give your business a critical competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.
Small to middle size companies can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Premier network support experts. With Progent's affordably priced network service programs, small and midsize organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company information systems world-class reliability, protection, and performance.
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, in the trenches of network service, executing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a refined set of individual best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems efficiently.
For large organizations, Progent can supplement in-house IT groups by offering extensive background in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can act as a seamless local extension of corporate network management. Progentís enterprise consulting services include company-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project management, and top-level support for multiple location office environments based on Enterprise Windows 2003. Progent can provide field engineers and technicians to assist with a campus move or office move, or a network architect to assist with setting up or utilizing an Internet Data Center or Hosting Facility.
Progent's CISSP-premier cybersecurity consultants can assist organizations of all sizes with any aspect of IT security. Progent can help create efficient security solutions that protect a small business against modern malware attacks or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, remote, and mobile clients sharing IT resources spread across multiple physical sites and public and private clouds.
NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed specifically for law practices. Progent offers online guidance from NetDocuments experts to help legal departments and law firms to design, configure, manage, optimize, or debug a document management system (DMS) environment powered by NetDocs.
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's production servers in a solution that gives the highest level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting options are built upon proven virtualization architectures that enable small businesses with multi- platform IT systems to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
Progent's Cisco certified Wi-Fi experts offer economical remote and onsite help for legacy and current 802.11ac Aironet wireless access points (APs) and Progent can help you to plan and maintain Wi-Fi environments that incorporate indoor and outdoor/industrial Aironet APs.
Progent's Solaris platform support experts provide small and mid-size companies and software developers help with managing and maintaining Sun Solaris systems that coexist with Microsoft-powered networks. Progent offers your business contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This wide array of experience offers you an easy single consulting firm to show you how to build and maintain a protected and reliable mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progentís IT outsourcing packages provide affordable computer consulting for mid-size corporations. Whether it includes planning network architecture, setting up an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or creating an on-line eCommerce solution, outsourcing your IT engineering services can reduce expenses and minimize risks, allowing IT support budgets to grow in a more linear and manageable fashion than is feasible by assembling a bulky, knowledgeable internal network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and highly available system architecture for your vital Windows-based applications such as Windows Server 2008, Exchange Server, and Microsoft SQL Server 2008.
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's servers in a solution that gives the highest degree of availability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting and management services are based on proven virtualization platforms that allow small and midsize companies with multi- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Progent's seasoned solution designers and software developers can help your business to create enhancements to Microsoft GP/Great Plains that address the unique needs of your organization while retaining the advantages of seamless Windows integration. Progent can also provide help with a range of software development tools that can be utilized to create user-interface and data integrations with Microsoft GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.