Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is an innovative network consulting and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client acquisition, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative style of problem resolution has helped Progent to build up a strong staff and a satisfied international client base.

If you have experience delivering desktop technical support and live in the San Francisco area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's staff of collaborative, high-output engineers. Progent's concentration on offering IT consulting and technical help to small businesses will be your chance to operate closely with decision makers and add measurably to the growth of exciting businesses. Also, Progent's virtual office network offers state-of-the-art tools for remote access and wireless connectivity to enable you to deliver fast solutions when you help with mission-critical tasks.

If you would like to look further into this job, please send your qualifications to Please include the job code of the position that you are applying for.

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    Position Title

    Desktop Support Specialist

    Job Code


    Work Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-based desktop and notebook computer systems and others as needed.
    • Work directly with computer users in helping to identify and fix app and operating system issues that hinder productivity
    • Install, configure and test a range of software programs on user PCs
    • Work on-site to diagnose and resolve both emergency and chronic problems that impact the reliability, protection, speed, accessibility, and overall functionality of desktops, laptops, printers and other end user equipment
    • Deploy new end-user equipment and perform other installations, upgrades, and swaps of workstations, laptop computers and associated hardware
    • Assure the prompt diagnosis and repair of PCs and notebooks and associated hardware
    • Remain updated with an expert knowledge of workstation and laptop applications and use of WAN infrastructure including the Internet


    Minimum Professional Background Requirements
    • Three years experience in workstation administration new program configuration, computer and peripheral deployment, troubleshooting and mitigation)
    • Strong computer debugging and fault isolation skill, talent to implement temporary patches to solve computer problems and escalate support when necessary
    • In-depth experience delivering software help to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Proven commitment to facilitating uninterrupted operations
    • Work independently and show distinct characteristics of responsibility and motivation