Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive technical information base and team approach to problem resolution has allowed Progent to retain a talented staff and a satisfied international customer base.

If you have a background delivering Windows desktop technical support and live in the San Francisco area, joining Progent and working for Progent's customers will improve your skills through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing computer consulting and technical help to small and mid-size companies will be your opportunity to operate closely with decision makers and add significantly to the success of dynamic businesses. In addition, Progent's virtual office network offers advanced technology for remote access and mobile connectivity to enable you to implement fast solutions when you help with business-critical problems.

If you want to be considered for this job, please email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are considering.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Location

    Work from home, virtual office environment.

    Expertise

    Primary Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Responsibilities
    • Maintain, diagnose and resolve problems with all releases of Microsoft Windows-powered desktop and notebook computer systems and others as necessary.
    • Work directly with computer users in assisting to find and resolve app and operating system issues that impact user productivity
    • Install, integrate and verify a variety of software programs on user workstations
    • Operate on-site to diagnose and resolve both emergency and chronic issues that reduce the stability, security, performance, accessibility, and overall functionality of workstations, laptops, imaging devices and other hardware
    • Install new end-user equipment and perform other installations, upgrades, and swaps of PCs, notebooks and related hardware
    • Provide the prompt analysis and repair of PCs and notebooks and associated equipment
    • Stay updated with an expert knowledge of PC and notebook computing applications and utilization of WAN infrastructure including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer troubleshooting and fault isolation ability, talent to install temporary patches to resolve computer problems and escalate support services when necessary
    • In-depth background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Proven commitment to facilitating uninterrupted operations
    • Operate without supervision and show marked quality of ownership and motivation