Desktop Support Consultant San Francisco California
Progent is looking for Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Benefits of Teaming with Progent
Progent is a progressive network consulting and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support information base and collaborative approach to problem solving has allowed Progent to retain a talented staff and a satisfied worldwide client base.
If you have experience providing desktop technical support and reside in the San Francisco area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on providing computer consulting and technical help to small and mid-size businesses will give you the opportunity to work closely with decision makers and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and mobile connectivity to help you to implement fast solutions when you help with mission-critical tasks.
Job Title
Desktop Support Specialist
Job Code
P016
Location
Home-based, virtual office environment.
Required Expertise
Primary Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, PC desktop, laptop and peripheral integration, offsite connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Responsibilities
Support, analyze and resolve issues with all releases of Windows-based PC and laptop systems and others as necessary.
Work directly with computer end users in assisting to find and fix application and OS problems that impact productivity
Install, integrate and test a variety of software programs on user workstations
Operate on-site to diagnose and fix both urgent and persistent problems that impact the stability, protection, performance, accessibility, and general functionality of desktops, laptops, printers and other end user equipment
Deploy new end-user hardware and perform other deployments, updates, and exchanges of desktops, laptop computers and associated equipment
Assure the prompt analysis and repair of PCs and notebooks and related hardware
Stay updated with advanced knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet
Experience
Minimum Professional Experience Requirements
Three years experience in desktop PC administration new program configuration, computer and peripheral integration, troubleshooting and resolution)
Strong computer troubleshooting and fault isolation skill, knowledge to implement temporary patches to resolve network issues and escalate support when necessary
In-depth experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Demonstrated dedication to facilitating continuous productivity
Operate without supervision and show marked characteristics of responsibility and motivation
If you want to pursue this job, you should send your resume to job-p016@progent.com. Be sure to include the job number of the opportunity that you are asking about.
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