Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is an innovative network consulting and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, support delivery, network infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and team approach to problem solving has helped Progent to build up a strong staff and a loyal international customer base.

If you have experience providing Windows desktop help and live in the San Francisco area, teaming with Progent and working for Progent's clients will improve your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's focus on providing computer consulting and network support to small and mid-size companies will be your chance to operate personally with top executives and add significantly to the growth of exciting companies. Also, Progent's virtual office network offers state-of-the-art technology for remote support and wireless connectivity to help you to deliver quick solutions when you take on business-critical tasks.

If you wish to be considered for this job, you should email your resume to job-p016@progent.com. Be sure to specify the job number of the position that you are considering.

Return to the main Jobs page.



An index of content::

24-7 Consulting Shreveport, LA SharePoint Server 2007 IT Services in Shreveport Bossier City
24x7 Cisco SBCS Professionals Cisco SBCS Specialists
24x7 Engineer Newark, Essex County Microsoft SharePoint 2013 Troubleshooting Newark New Jersey
24x7x365 Technology Consulting Company Exchange 2016 Microsoft Exchange Computer Consulting Companies Southlake-Bedford
2800 ISR Router Remote Consulting 2800 ISR Router Consultants
64-bit Upgrade Integration MS Certified 64-bit Computing Professional
8500 Wireless Controller Technical Consultant 802.11ac Access Point Computer Consultant
After Hours Computer Specialist Information Technology Consulting Company Small Office
BlackBerry BES Server Design Arlington Texas Software Consultants BlackBerry Redirector in Arlington, Kennedale, Grand Prairie
BlackBerry Professional Software Information Technology Consulting Firm in Alpharetta-Johns Creek BlackBerry Redirector Online Troubleshooting in Alpharetta
CISSP Security Group New Jersey New Jersey CISSP Secure
CRISC Cybersecurity Consultancy CRISC Certified Risk and Information Systems Control Professional
Catalyst 4500 Switch Network Consultants Support and Help Catalyst Switch VLAN
CentOS Linux, Solaris, UNIX Support and Integration Mandrake Linux, Solaris, UNIX Technology Consulting Services Sherman Oaks-Van Nuys

Local Office 365 Deployment Readiness Remote Technical Support
Outlook autodiscover Integration Support

Microsoft supports seamless hybrid ecosystems that integrate Office 365 and local Exchange systems. This permits you to have specific mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help your organization with any facet of planning, integrating and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is carried out on schedule and on budget.

Chattanooga Manager Chattanooga-Hamilton Specialist
Cisco Expert Consulting Services Microsoft Windows 7 Information Technology Outsourcing Firm Windows 7 Migration

Small Business Computer Network Support
Phone Support Services Small Business

For small companies interested in Progent's IT outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.

Cisco IT Consulting in Washington District of Columbia Immediate Support Outsourcing Cisco in Ronald Reagan Washington Airport DCA
Cisco IT Service Providers Cisco On-site Support
Cisco Small Business Networking in Glendale California Services in Glendale
Cisco Technician Minneapolis Minneapolis, MN Computer Consulting Firm Cisco

Email Image Spam Protection Specialists
Consult

Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.

Cisco and Microsoft Certified Expert Madison-Dane County Systems Support Madison Software Support

System Center MOM Technology Professional
24-Hour IT Consulting

Remote 24x7 monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of all sizes can get a level of network stability that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as low-cost services created to assist you to detect and resolve a most IT network issues before they get big enough to disrupt your business.

Computer Engineer Solaris Louisiana Louisiana Solaris Support and Integration
Computer Support Company Windows Server 2016 in Saddle Brook-Bergen County On-site Support Microsoft Windows Server 2016 Saddle Brook-Teterboros, New Jersey

Computer Engineer Windows 8.1 Help Desk
Support Windows 8.1 Backup and Restore

Progent's Microsoft-certified experts can provide a range of network consulting services to assist organizations of any size to install, administer, and troubleshoot networks that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to create test environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 migration projects based on proven methodologies.

Consultancy Consultancy Office Word document sharing
Consultant Services Microsoft SharePoint Server 2010 Support
Consulting Services Waltham, Massachusetts Implementation Waltham-Watertown

Desktop Help Desk Services Configuration
Immediate Microsoft Certified Partner Support Desk Management Services Technical Support

Progent's Network Help Desk Call Center Outsourcing Services for PC desktop support are designed specifically for small businesses who need fast access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to work within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Applications Selection and Deployment.

Contractor Job Microsoft Certified Remote Engineer in Rochester, Monroe County Telecommuter Jobs Microsoft Remote Consultant in Monroe County New York
Denver International Airport Security Consulting CISSP Firewall Security Certification in Denver International Airport
Design Consultants Exchange in Louisiana - New Orleans, LA, Baton Rouge, LA, Shreveport, LA, Metairie, LA Top Rated Exchange Integration Consulting New Orleans Louisiana

Microsoft LCS Server Instant Messaging Online Support Services
Live Communications Server Remote Troubleshooting

MS Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade package offering advanced protection, seamless compatibility with additional Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and elevated business efficiencies, increased individual output, and better intellectual property security. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises support and mediation help for your Office Communications Server 2007 environment and can help you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to plan and execute an efficient upgrade that will add significant strategic value to your IT system

Dynamics GP Upgrade Specialist MCSE Expert Certified Dynamics GP System Migration Planning Consultant
Exchange 2013 Data Loss Prevention Engineer Microsoft Exchange Technical Consultant

Top SCCM 2016 Intune Integration Integration Services
SCCM 2016 Peer Cache Online Support

System Center Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, performs network health monitoring, enables safe end-user self service, and offers a common point of control for administering multi-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud experts can assist businesses of any size with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid environments.

Exchange 2016 Migration Planning Consulting Engineer Exchange 2016 Upgrade
Exchange 2019 Migration Technical Support Exchange 2019 and Outlook Online Consulting
Firewall Network Security Auditor Scottsdale Tempe Paradise Valley Firewall Security Firms
Grand Rapids Michigan Contract Grand Rapids, Kent County Computer Remote Consultant Positions
Hartford RIM BlackBerry Designer BlackBerry BPS Migration Help
Huntsville Decatur Madison Windows Server 2012 R2 Installer Windows Server 2016 Support Group in Huntsville, Limestone County
IT Manager SharePoint Wyoming Technical Support Companies SharePoint in Wyoming
IT Outsource Cisco Network Documentation
Install in New Jersey SharePoint Information Technology Support in New Jersey
Integration Chandler, AZ SharePoint Server 2019 Onsite Technical Support Chandler Arizona

Exchange 2007 Edge Server Support Services
Support Exchange Server 2007

Progent's Microsoft certified support team can help you design and implement an efficient in-place Exchange Server 2007 migration strategy that avoids network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the integration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.

Largest Mandrake Linux Professional Debian Linux Support Services

Services Online Microsoft Office Training
Microsoft Desktop Apps Instruction Network Solutions

Progent's webinars provide small businesses the cost savings, simplicity, and versatility of web-based learning and the effective pedagogic techniques of experienced instructors who employ the latest technology to reproduce real-time, participatory classes. Progent offers webinar education for popular desktop software including elements of Microsoft Office suite such as Excel, Word, PowerPoint, and Outlook: Microsoft Dynamics business accounting and analytics solutions such as Microsoft Dynamics GP; plus other popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

Los Angeles, California Network Setup 24/7 Network Specialists Los Angeles, CA

Linux Backup Professional
Consultant Services Mozy

Progent can provide economical online access to IT engineers skilled in a broad array of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and smartphones. Progent offers expertise for all major backup products including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect, Time Machine, VMware Data Recovery, and FLARs. Progent can assist you to design, enhance, or maintain backup solutions for a range of topologies such as local, remote, cloud, or hybrid.

MCSE Expert Certified Networking Companies CISA Certified Security Expert Atlanta, Augusta, Columbus, GA Network Outsource

Meraki Outdoor APs Technology Consulting Services
Cisco Certified On-site Technical Support Meraki MR30H Access Point

Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support services to assist organizations of all sizes to plan, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to create a seamless network infrastructure that provides identical access, performance, security, manageability and uptime for wired and wireless clients regardless of their mobility or computing device.

MS Office Communications Server Technical Support Services MS Office Communications Server Support
Michigan Small Business Specialist Michigan Support Outsourcing

Connectix Virtual Server Technology Consulting Services
Support and Setup

Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and based on technology originally developed by Connectix, provides the performance necessary to carry out server consolidation, application upgrade, and server isolation tasks through virtualization technology in an enterprise-ready IT environment with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies who want to enhance ROI in application development and testing, migration from outdated line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server experts can assist your company to assess and integrate Microsoft Virtual Server.

Microsoft Certified Partner Baltimore, MD Small Business IT Outsourcing Group Network Specialists Baltimore

24x7 MOM 2007 Consultant Services
Remote Monitoring and Reporting Computer Consultants

Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager and also have quick access to Progentís Microsoft certified network support professionals. With Progent's affordably priced network support programs, mid-size organizations can select a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager to offer small company information systems enterprise-class reliability, protection and productivity.

Microsoft Computer Small Business Outsourcing IT Broward County Florida IT Outsourcing Consultancies in Hollywood Lauderhill

Engineers WSUS
24 Hour Microsoft Software Update Services Online Support Services

Microsoft WSUS allows IT administrators to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, network support staff can fully and effortlessly manage the installation of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft Software Update Services such as planning the Microsoft WSUS deployment, configuring user's computers, defining the Group Policy parameters, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your network environment.

Microsoft Exchange 2016 Small Business IT Outsourcing Company in Colorado Springs Fort Carson Exchange Server 2010 Security Consultant in Colorado Springs
Microsoft Exchange 2016 Upgrade Computer Consultants Consultant Exchange 2016 Upgrade
Microsoft Exchange Small Office Network Consulting in Capitola, CA Watsonville CA Emergency Server Consultant Microsoft Network
Microsoft Office SharePoint Server 2007 Professional SharePoint Integration Services
Microsoft Remote Consulting Work From Home Job in Orange County California 24/7 Microsoft MCSA Remote Consulting Positions in Huntington Beach Southern California
Microsoft Windows Small Business Specialist Remote Help Desk Network Support Companies Bridgeport, Fairfield County
Nationwide Windows Server 2016 Disaster Recovery Planning Online Troubleshooting 24-Hour Support Outsourcing
NetApp Clustered Data ONTAP Professionals NetApp MetroCluster Troubleshooting Specialist
Network Administration Small Office IT Consultant
Network Security Consulting Contractor Job in Mobile Bay, Alabama Microsoft Remote Support Openings Mobile Bay, Alabama
Office 365 hybrid solutions for Exchange Integration Office 365 mail flow IT Consulting
Onsite Technical Support Redhat Linux, Solaris, UNIX Integration Support Fort Worth Texas

Colocation Center Computer Engineer
Colocation Center Outsourcing

Colocation sites allow businesses to share world-class data centers for hosting computer equipment that runs mission-critical applications. Progent's Microsoft and Cisco certified consultants can help your business with all facets of your colocation program including selecting and moving to a colocation facility, creating network topology, defining required equipment, on-premises and remote troubleshooting, establishing online system administration, and education your support personnel.

Private Clouds for Small Businesses Services Near Me Specialists Private Cloud Hosting for Virtual Data Centers

Consulting Exchange admin center
Office 365 migration PowerShell Information Technology Consulting

Microsoft supports seamless hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget.

ProSight Virtual Machine Hosting Consultant Services ProSight Virtual Hosting Services
Progent Management Team Technology Providers Progent Management Team Manage
Project Implementation Professional Project Requirements Definition Specialist

Specialists
Microsoft and Cisco Authorized Expert Backup Exec Technology Professional

Progent can provide economical remote support from IT engineers skilled in a broad range of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent offers expertise for leading backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can help your company to install, enhance, or maintain backup/restore systems for a variety of environments including local, edge to datacenter, cloud, or hybrid.

Project Server 2013 Support and Setup Top Programming Company

Professionals Network Health Reports
Consultant

Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner and more secure AD environment. Both options also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These benefits can include easier network management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime.

Reno, Nevada Integration Consultants Reno-Washoe County Technical Support Organizations

Biggest Dynamics GP Analytical Accounting Consult
Dynamics GP Development Consulting

Dynamics GP/Great Plains software includes analytics and reporting capabilities that allow you to monitor all business processes, revenues and spending, and market trends with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support expertise can help you create reports that let you analyze your business more completely, converting raw data into useful management information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to deliver custom line-of-business software development and web commerce applications that work transparently with Dynamics GP/Great Plains.

SCOM Management Packs Support Outsourcing System Center OpsMgr 2012 Troubleshooting

Intune Migration Consulting
Immediate SCCM 2012 Specialist

Progent's Microsoft-certified consultants can help you to streamline desktop software update management by delivering support for management tools such as Microsoft System Center Configuration Manager, Systems Management Server 2003, and WSUS.

SQL Consolidation in Louisiana Global Consulting Companies SQL Louisiana
Server Consolidation On-site Technical Support Immediate Professionals Server Virtualization
Server Help SQL in Kansas Immediate SQL Information Technology Consulting Firm Wichita, KS
Services Microsoft Azure enterprise hybrid cloud solutions Specialist
SharePoint 2013 Newsfeeds Consultant Services Microsoft Experts Integration SharePoint 2013 Office Web Apps Server

Exchange 2000 Upgrade Consulting
Exchange Server 2000 Online Technical Support

Progent is among the most expert network consulting firms for integrating email and messaging solutions powered by Exchange 2000. Progent specializes in helping small companies get the full advantages of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.

SharePoint Small Business Computer Consulting Firm Consultant in Louisiana

Top Rated SCCM 2012 Reporting Computer Engineer
SCCM 2012 Central Administration Site Network Consultants

Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device and application management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving business needs. Also, Progent can help you to build an infrastructure that fully supports SCCM 2012 by delivering expertise with associated Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

Small Office Network Engineer Remote Support Small Business
Solaris Consulting Services Specialist
St. Paul-Eagan, Minnesota On-site Support 24/7/365 Microsoft SQL 2008 Network Security Consulting in St. Paul-Maplewood, Minnesota
Stamford Connecticut Microsoft SQL 2008 Software Consultants Microsoft SQL Server 2017 Support Company in Stamford Norwalk Shelton
System Consultants St. Paul-Ramsey County Microsoft, Cisco and Security Certified Experts Small Business Network Consultants St. Paul, MN
Technical Support Organizations New Jersey Exchange Server Help in New Jersey

SCOM 2012 Migration Engineer
Remote Support SCOM 2012 Fabric Monitoring

Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of any size advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix serious issues detected by System Center 2012 Operations Manager.

Technical Support Services SharePoint in Tacoma, WA Nearby SharePoint Server 2010 Remote Troubleshooting Tacoma
Technical Support Wi-Fi IP phone integration Independent wireless VoIP phones and Meraki APs Specialists
Technology Professional Microsoft AD Microsoft Active Directory Consultancy
Top Ranked Technology Consulting Services Microsoft Outlook for Mac Outlook Mac Information Technology Consulting
Top UNIX Migration Consultant Upgrade Help Sun Solaris
Troubleshooters Office 2016 Office 365 Management Small Business IT Outsourcing Group
Urgent Missouri Information Technology Management Missouri Information Technology Outsourcing Firm
Windows Online Technical Support in Shreveport, LA IT Consulting Firm in Shreveport




Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, optimizing and repairing System Center Operations Manager solutions and can provide organizations of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide responsive online or on-premises technical support to help you to fix critical issues detected by System Center 2012 Operations Manager.

Windows Technical Support Organizations Wilmington, Dover, Newark, DE Windows Consulting Group Delaware
Microsoft MCSA Consulting Careers Daly City, CA


Select a Topic:


Position Title

Desktop Support Specialist

Job Code

P016

Location

Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered PC and notebook computers and others as required.
  • Work with computer end users in assisting to identify and resolve application and OS issues that disrupt user productivity
  • Deploy, integrate and verify a variety of applications on user workstations
  • Operate on-site to find and remediate both emergency and persistent problems that reduce the reliability, security, speed, connectivity, and overall functionality of workstations, laptops, imaging devices and other hardware
  • Deploy new end-user hardware and perform other deployments, updates, and exchanges of desktops, notebooks and related equipment
  • Assure the timely diagnosis and remediation of desktops and notebooks and related equipment
  • Remain current with advanced knowledge of desktop and notebook applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and fault isolation ability, knowledge to implement short-term patches to solve computer problems and escalate support services when required
  • Broad background delivering software assistance to small companies for all Windows OS, Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to enabling uninterrupted productivity
  • Operate independently and show marked characteristics of ownership and motivation