Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our extensive support database and collaborative style of problem resolution has allowed Progent to retain a strong staff and a loyal international client base.

If you have a background giving Windows desktop technical support and live in the San Francisco area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing computer consulting and network support to small and mid-size businesses will give you the chance to operate closely with top executives and add measurably to the growth of dynamic companies. Also, Progent's virtual office network provides state-of-the-art tools for remote access and wireless communications to help you to implement fast solutions when you take on mission-critical tasks.

If you want to apply for this opening, you should send your qualifications to Be sure to include the job number of the position that you are asking about.

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    Job Title

    Desktop Support Specialist

    Job Number


    Work Location

    Home-based, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, offsite connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, diagnose and troubleshoot issues with all releases of Windows-powered workstation and laptop computers and others as necessary.
    • Work directly with computer users in helping to identify and fix app and OS issues that hinder productivity
    • Deploy, configure and test a range of software programs on user PCs
    • Work on-site to find and fix both urgent and persistent issues that impact the reliability, security, performance, accessibility, and overall functionality of workstations, notebooks, imaging devices and other hardware
    • Deploy new end-user equipment and help with other installations, upgrades, and exchanges of desktops, notebooks and associated equipment
    • Assure the timely diagnosis and repair of desktops and notebooks and related hardware
    • Remain updated with an expert knowledge of desktop and laptop applications and use of WAN infrastructure including the Internet


    Minimum Professional Experience Requirements
    • Three years experience in desktop PC admin new program setup, computer and peripheral deployment, trouble analysis and resolution)
    • Strong computer debugging and fault isolation skill, talent to install short-term patches to solve network problems and escalate support services when necessary
    • In-depth background delivering software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated commitment to enabling continuous operations
    • Work without supervision and show distinct quality of responsibility and motivation