Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is an innovative network consulting and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, support delivery, network infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and team approach to problem solving has helped Progent to build up a strong staff and a loyal international customer base.

If you have experience providing Windows desktop help and live in the San Francisco area, teaming with Progent and working for Progent's clients will improve your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's focus on providing computer consulting and network support to small and mid-size companies will be your chance to operate personally with top executives and add significantly to the growth of exciting companies. Also, Progent's virtual office network offers state-of-the-art technology for remote support and wireless connectivity to help you to deliver quick solutions when you take on business-critical tasks.

If you wish to be considered for this job, you should email your resume to Be sure to specify the job number of the position that you are considering.

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Select a Topic:

Position Title

Desktop Support Specialist

Job Code



Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered PC and notebook computers and others as required.
  • Work with computer end users in assisting to identify and resolve application and OS issues that disrupt user productivity
  • Deploy, integrate and verify a variety of applications on user workstations
  • Operate on-site to find and remediate both emergency and persistent problems that reduce the reliability, security, speed, connectivity, and overall functionality of workstations, laptops, imaging devices and other hardware
  • Deploy new end-user hardware and perform other deployments, updates, and exchanges of desktops, notebooks and related equipment
  • Assure the timely diagnosis and remediation of desktops and notebooks and related equipment
  • Remain current with advanced knowledge of desktop and notebook applications and use of connectivity infrastructure including the Internet


Minimum Professional Background Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and fault isolation ability, knowledge to implement short-term patches to solve computer problems and escalate support services when required
  • Broad background delivering software assistance to small companies for all Windows OS, Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to enabling uninterrupted productivity
  • Operate independently and show marked characteristics of ownership and motivation