Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee benefits have enabled Progent to become among the fastest growing and most respected Microsoft Partners in the United States. Our shared support database and collaborative approach to problem resolution has helped Progent to retain a strong staff and a satisfied worldwide client base.

If you have experience giving desktop support and reside in the San Jose area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on offering computer expertise and technical support to small and mid-size companies will give you the opportunity to operate personally with decision makers and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and mobile communications to help you to implement quick solutions when you help with mission-critical problems.

If you wish to apply for this position, you should email your resume to Be sure to specify the job number of the opening that interests you.

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    Position Title

    Desktop Engineer

    Job Code


    Work Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, PC desktop, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    • Maintain, diagnose and troubleshoot issues with all releases of Windows-based desktop and laptop computers and others as required.
    • Work with computer users in assisting to find and resolve application and operating system problems that disrupt productivity
    • Deploy, integrate and verify a range of popular apps on user PCs
    • Work on-site to diagnose and remediate both emergency and persistent problems that reduce the reliability, security, performance, connectivity, and general functionality of workstations, notebooks, printers and other hardware
    • Deploy new end-user hardware and perform other installations, updates, and exchanges of desktops, notebooks and related hardware
    • Assure the timely diagnosis and remediation of desktops and laptop computers and related hardware
    • Stay updated with advanced knowledge of desktop and notebook computing applications and utilization of WAN infrastructure including the Internet


    Minimum Professional Background Requirements
    • Three years experience in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and correction)
    • Strong computer debugging and fault isolation ability, knowledge to install short-term patches to resolve computer problems and escalate support when required
    • In-depth experience delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to facilitating uninterrupted productivity
    • Operate independently and show marked characteristics of ownership and motivation