Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is a progressive network consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most successful Microsoft Partners in America. Our shared support database and team approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.

If you have experience delivering desktop help and live in the San Jose area, joining Progent and working for Progent's clients will improve your technical abilities through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on offering IT consulting and technical help to small and mid-size companies will be your opportunity to operate personally with top executives and contribute significantly to the success of exciting businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to help you to deliver fast solutions when you help with mission-critical tasks.

If you wish to pursue this opening, you should email your qualifications to job-p016@progent.com. Be sure to include the job code of the opportunity that you are considering.

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important characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that lets you buy just the functionality you need, a standards-based foundation based on Microsoft technologies to secure your investment and provide a tightly integrated environment, enhanced reporting services that allow you to track all activities, income and spending and sales patterns, integration with Microsoft Office to enable access to corporate information, the ability to process information from virtually any database or desktop application into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it possible to create custom programs. Progent can show you how to set up and support a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP consultants to show you how to convert the powerful features of Microsoft Dynamics GP business accounting software into a productive business solution.

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Position Title

Desktop Support Specialist

Job Code

P016

Location

Home-based, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and resolve problems with all releases of Windows-powered desktop and laptop computers and others as needed.
  • Work directly with computer end users in assisting to identify and fix application and operating system problems that hinder productivity
  • Install, integrate and test a range of software programs on user workstations
  • Work on-premises to diagnose and fix both emergency and chronic problems that affect the stability, protection, speed, connectivity, and general capability of desktops, laptops, imaging devices and other end user equipment
  • Install new end-user equipment and perform other deployments, updates, and swaps of desktops, notebooks and associated hardware
  • Provide the timely diagnosis and repair of desktops and laptop computers and associated hardware
  • Remain updated with advanced knowledge of workstation and laptop applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and problem isolation skill, knowledge to implement short-term patches to solve computer issues and escalate support when required
  • Broad experience delivering software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to enabling uninterrupted productivity
  • Work independently and show distinct characteristics of ownership and drive