Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, network environment, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical information base and collaborative style of problem resolution has allowed Progent to retain a talented staff and a satisfied worldwide client base.

If you have experience giving Windows desktop support and reside in the San Jose area, teaming with Progent and working for Progent's clients will expand your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and network help to small and mid-size businesses will give you the chance to operate closely with decision makers and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and mobile communications to help you to implement fast solutions when you take on mission-critical problems.

If you would like to apply for this opening, you should send your qualifications to job-p016@progent.com. Be sure to include the job number of the opening that you are considering.

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    Job Title

    Desktop Support Specialist

    Job Code

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, PC desktop, laptop and peripheral integration, offsite connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Responsibilities
    • Support, analyze and resolve issues with all releases of Microsoft Windows-based workstation and laptop computer systems and others as needed.
    • Work directly with computer end users in assisting to identify and fix application and OS problems that impact productivity
    • Install, configure and verify a range of applications on user PCs
    • Work on-site to find and fix both emergency and chronic issues that affect the stability, security, speed, connectivity, and general functionality of desktops, notebooks, imaging devices and other hardware
    • Install new end-user equipment and help with other deployments, updates, and exchanges of PCs, laptop computers and related equipment
    • Assure the timely analysis and remediation of workstations and notebooks and related hardware
    • Stay up-to-date with advanced knowledge of PC and notebook computing applications and utilization of WAN technologies including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years background in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer troubleshooting and fault isolation ability, talent to implement temporary patches to solve computer issues and escalate support when required
    • In-depth experience delivering software help to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven commitment to facilitating continuous operations
    • Operate independently and display distinct quality of ownership and motivation