Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, network infrastructure, and employee benefits have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in America. Our shared technical database and collaborative style of problem solving has allowed Progent to build up a strong staff and a loyal international client base.

If you have experience providing Windows desktop technical support and reside in the San Jose area, joining Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on providing IT expertise and network help to small businesses will be your chance to operate personally with top executives and contribute measurably to the success of exciting companies. In addition, Progent's virtual office network offers advanced technology for remote access and wireless communications to help you to deliver fast solutions when you help with business-critical tasks.

If you wish to pursue this opening, please email your resume to job-p016@progent.com. Please specify the job code of the opportunity that you are considering.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, diagnose and troubleshoot issues with all versions of Windows-powered desktop and notebook computer systems and others as necessary.
    • Work with computer users in helping to identify and fix app and OS issues that hinder user productivity
    • Install, configure and verify a variety of popular apps on user PCs
    • Work on-premises to find and resolve both urgent and chronic issues that affect the reliability, security, speed, connectivity, and overall capability of desktops, notebooks, printers and other hardware
    • Deploy new end-user equipment and perform other deployments, upgrades, and exchanges of PCs, notebooks and related equipment
    • Provide the timely diagnosis and repair of workstations and laptop computers and related equipment
    • Stay up-to-date with advanced knowledge of workstation and notebook computing applications and use of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years experience in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to solve computer problems and escalate support services when required
    • In-depth experience providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Proven commitment to facilitating uninterrupted productivity
    • Operate without supervision and show marked quality of responsibility and drive