Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to become one of the most rapidly growing and most successful Microsoft Partners in the United States. Our shared support information base and collaborative style of problem resolution has helped Progent to build up a talented staff and a satisfied international client base.

If you have a background delivering desktop support and reside in the San Jose area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's concentration on providing computer consulting and network support to small companies will be your opportunity to operate closely with top executives and add significantly to the success of exciting businesses. In addition, Progent's virtual office network provides advanced technology for remote support and wireless communications to enable you to deliver quick solutions when you take on mission-critical tasks.

If you wish to be considered for this job, please send your qualifications to job-p016@progent.com. Be sure to include the job number of the position that you are considering.

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Select a Topic:


Position Title

Desktop Support Specialist

Job Number

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Responsibilities
  • Support, analyze and troubleshoot problems with all versions of Microsoft Windows-based desktop and laptop systems and others as required.
  • Work with computer end users in helping to find and fix app and operating system issues that impact user productivity
  • Install, integrate and verify a variety of popular apps on user PCs
  • Work on-site to find and remediate both urgent and chronic issues that affect the reliability, protection, performance, connectivity, and overall functionality of desktops, laptops, imaging devices and other end user equipment
  • Install new end-user hardware and perform other installations, upgrades, and swaps of PCs, notebooks and associated hardware
  • Provide the prompt analysis and repair of workstations and laptop computers and associated equipment
  • Stay updated with an expert knowledge of desktop and laptop applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years experience in desktop PC administration new software configuration, computer and peripheral deployment, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation skill, knowledge to install short-term patches to resolve computer problems and escalate support when required
  • Broad background providing software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven dedication to facilitating uninterrupted productivity
  • Operate without supervision and show marked characteristics of responsibility and drive