Progent is looking for Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office environment, and employee benefits have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive technical database and team style of problem solving has helped Progent to retain a strong staff and a loyal international customer base.

If you have a background providing Windows desktop technical support and reside in the San Jose area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's focus on offering IT expertise and technical support to small companies will be your chance to work closely with top executives and add measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides advanced technology for remote access and wireless communications to enable you to implement fast solutions when you take on mission-critical problems.

If you want to be considered for this position, please send your qualifications to Please specify the job code of the opportunity that you are applying for.

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ASR 9000 Router On-site Support Integrated Services Routers On-site Support
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Albuquerque, NM Small Business Computer Consultant Integration Services
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Technology Consulting for Information Transfer
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BlackBerry BPS Repair BlackBerry BES Technology Consultants
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Microsoft Financial Software IT Consultant Help and Support for Dynamics GP Accounting
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Position Title

Desktop Engineer

Job Code



Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, workstation, laptop and peripheral integration, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and troubleshoot problems with all releases of Microsoft Windows-based PC and notebook systems and others as required.
  • Work with computer end users in assisting to identify and resolve app and operating system problems that hinder user productivity
  • Install, configure and verify a range of applications on user workstations
  • Operate on-site to diagnose and resolve both emergency and chronic issues that impact the stability, protection, speed, connectivity, and overall capability of workstations, notebooks, printers and other hardware
  • Deploy new end-user equipment and help with other installations, updates, and exchanges of PCs, laptop computers and associated hardware
  • Provide the timely analysis and repair of workstations and laptop computers and associated equipment
  • Stay up-to-date with advanced knowledge of PC and notebook applications and utilization of WAN infrastructure including the Internet


Minimum Work Background Requirements
  • Three years background in desktop PC administration new software configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation ability, talent to implement temporary patches to resolve network problems and escalate support services when necessary
  • Broad background delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to facilitating uninterrupted productivity
  • Work without supervision and show distinct quality of ownership and drive