Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative network consulting and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive support database and collaborative style of problem solving has helped Progent to build up a talented staff and a loyal international customer base.

If you have experience delivering desktop support and live in the San Mateo area, teaming with Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's focus on offering IT expertise and network help to small businesses will give you the chance to work closely with top executives and add measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and mobile communications to help you to deliver quick solutions when you help with business-critical tasks.

If you want to apply for this job, you should send your qualifications to Be sure to include the job number of the position that interests you.

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Position Title

Desktop Engineer

Job Code


Work Location

Work from home, virtual office infrastructure.


Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and resolve issues with all releases of Windows-powered desktop and laptop computers and others as necessary.
  • Work with computer users in assisting to identify and fix application and OS issues that disrupt productivity
  • Deploy, integrate and test a variety of applications on user workstations
  • Work on-site to diagnose and remediate both emergency and persistent problems that reduce the stability, security, speed, connectivity, and general capability of workstations, laptops, imaging devices and other hardware
  • Install new end-user hardware and perform other deployments, updates, and swaps of workstations, laptop computers and related equipment
  • Assure the prompt analysis and repair of PCs and laptop computers and associated equipment
  • Remain updated with advanced knowledge of PC and notebook computing applications and utilization of WAN technologies including the Internet


Minimum Professional Experience Requirements
  • Three years background in workstation admin new program setup, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and fault isolation skill, talent to install temporary patches to solve network problems and escalate support when necessary
  • In-depth background delivering software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to enabling continuous operations
  • Work independently and display marked characteristics of ownership and motivation