Progent is looking for Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive technical database and team style of problem solving has allowed Progent to build up a talented staff and a satisfied international client base.

If you have experience giving desktop help and live in the San Mateo area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering IT consulting and network help to small companies will be your chance to work closely with top executives and add measurably to the growth of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to help you to implement fast solutions when you help with business-critical tasks.

If you wish to apply for this opening, you should email your qualifications to Please specify the job code of the opening that you are considering.

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Position Title

Desktop Engineer

Job Number


Work Location

Work from home, virtual office infrastructure.


Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

  • Maintain, analyze and troubleshoot issues with all versions of Microsoft Windows-powered desktop and notebook computers and others as needed.
  • Work directly with computer end users in helping to identify and resolve application and operating system issues that hinder productivity
  • Install, configure and verify a variety of applications on user PCs
  • Operate on-premises to find and resolve both urgent and chronic issues that impact the reliability, protection, speed, accessibility, and overall capability of workstations, notebooks, printers and other hardware
  • Deploy new end-user hardware and perform other deployments, upgrades, and swaps of PCs, notebooks and associated hardware
  • Assure the timely diagnosis and remediation of desktops and notebooks and associated equipment
  • Remain up-to-date with advanced knowledge of PC and laptop applications and utilization of connectivity infrastructure including the Internet


Minimum Professional Experience Requirements
  • Three years background in desktop PC administration new program configuration, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to resolve computer issues and escalate support when required
  • Broad background delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating continuous productivity
  • Work independently and display distinct characteristics of responsibility and motivation