Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Working with Progent
Progent is an innovative computer support and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for client acquisition, support delivery, network environment, and employee benefits have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and team approach to problem resolution has allowed Progent to retain a talented staff and a satisfied worldwide client base.
If you have experience delivering desktop technical support and live in the San Mateo area, teaming with Progent and supporting Progent's customers will expand your skills through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing computer consulting and technical support to small and mid-size companies will give you the chance to work closely with decision makers and add measurably to the growth of exciting companies. Also, Progent's virtual office network offers advanced tools for remote access and mobile connectivity to help you to implement fast solutions when you take on business-critical tasks.
Work from home, virtual office infrastructure.
Key Areas of Expertise
- Exchange-based Outlook email client
- Microsoft software products, workstation, laptop and peripheral setup, offsite access for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, including user maintenance
- Support, analyze and resolve issues with all versions of Windows-based desktop and laptop computer systems and others as needed.
- Work with computer end users in assisting to identify and resolve app and operating system issues that impact user productivity
- Deploy, integrate and test a variety of popular apps on user workstations
- Operate on-site to diagnose and remediate both urgent and chronic problems that impact the stability, security, performance, connectivity, and overall functionality of workstations, notebooks, imaging devices and other end user equipment
- Install new end-user equipment and help with other deployments, upgrades, and swaps of workstations, notebooks and related hardware
- Provide the timely diagnosis and remediation of desktops and laptop computers and related equipment
- Stay up-to-date with advanced knowledge of PC and notebook applications and use of WAN technologies including the Internet
Minimum Professional Background Requirements
- Three years experience in workstation admin new software setup, computer and peripheral deployment, trouble analysis and correction)
- Strong computer debugging and fault isolation skill, knowledge to install temporary patches to resolve computer problems and escalate support services when required
- In-depth experience providing software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
- Excellent speaking and written communication ability
- Proven dedication to enabling continuous operations
- Work without supervision and display distinct characteristics of ownership and motivation
If you wish to apply for this position, you should email your resume to firstname.lastname@example.org. Please include the job number of the opening that you are considering.
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