Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Benefits of Working with Progent
Progent is an innovative network support and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our extensive support information base and collaborative style of problem resolution has helped Progent to build up a talented staff and a loyal worldwide client base.
If you have a background delivering desktop technical support and live in the San Mateo area, joining Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's team of collaborative, high-output consultants. Progent's concentration on offering IT consulting and network support to small and mid-size businesses will give you the chance to operate closely with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and mobile communications to enable you to deliver fast solutions when you help with business-critical tasks.
Job Title
Desktop Engineer
Job Code
P016
Work Location
Work from home, virtual office environment.
Required Expertise
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Main Responsibilities
Maintain, diagnose and resolve problems with all versions of Microsoft Windows-based PC and laptop computer systems and others as required.
Work with computer users in assisting to find and fix application and OS issues that hinder productivity
Deploy, configure and verify a variety of popular apps on user workstations
Work on-site to diagnose and remediate both emergency and chronic issues that impact the stability, security, speed, connectivity, and general functionality of workstations, notebooks, printers and other hardware
Install new end-user hardware and help with other installations, upgrades, and swaps of workstations, laptop computers and related equipment
Provide the timely diagnosis and remediation of desktops and notebooks and related hardware
Stay current with advanced knowledge of desktop and notebook computing applications and utilization of connectivity infrastructure including the Internet
Experience
Minimum Work Experience Requirements
Three years background in workstation administration new software configuration, computer and peripheral integration, troubleshooting and resolution)
Strong computer debugging and problem isolation skill, knowledge to implement short-term patches to solve computer issues and escalate support services when necessary
In-depth background providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Word, and Excel
Excellent speaking and written communication ability
Proven dedication to facilitating uninterrupted productivity
Operate without supervision and display distinct quality of responsibility and drive
If you want to apply for this job, you should email your qualifications to job-p016@progent.com. Be sure to include the job code of the position that you are asking about.
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