Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee compensation have allowed Progent to be among the fastest growing and most respected Microsoft Partners in the United States. Our shared support information base and team style of problem resolution has helped Progent to build up a talented staff and a satisfied worldwide customer base.

If you have a background giving desktop help and reside in the San Mateo area, joining Progent and working for Progent's clients will expand your technical abilities through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on offering computer expertise and network support to small and mid-size businesses will give you the chance to operate personally with top executives and contribute significantly to the growth of exciting companies. In addition, Progent's virtual office network offers state-of-the-art tools for remote support and mobile connectivity to help you to implement fast solutions when you help with mission-critical problems.

If you would like to look further into this opening, you should email your resume to job-p016@progent.com. Please specify the job code of the position that interests you.

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    Position Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Responsibilities
    • Support, diagnose and troubleshoot issues with all releases of Windows-powered desktop and laptop computer systems and others as necessary.
    • Work directly with computer end users in assisting to identify and fix application and operating system problems that impact user productivity
    • Install, configure and test a range of popular apps on user PCs
    • Work on-premises to find and remediate both emergency and chronic issues that affect the reliability, protection, performance, connectivity, and general capability of desktops, laptops, printers and other end user equipment
    • Install new end-user hardware and perform other deployments, updates, and swaps of desktops, laptop computers and associated hardware
    • Assure the prompt diagnosis and repair of desktops and notebooks and related equipment
    • Stay updated with an expert knowledge of PC and laptop computing applications and utilization of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Experience Requirements
    • Three years experience in desktop PC administration new software configuration, computer and peripheral integration, troubleshooting and correction)
    • Strong computer debugging and problem isolation skill, knowledge to implement temporary patches to solve computer problems and escalate support when required
    • In-depth experience delivering software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated dedication to enabling uninterrupted operations
    • Work independently and show marked quality of ownership and drive