Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is an innovative computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in America. Our extensive technical database and collaborative style of problem solving has helped Progent to build up a strong staff and a loyal international client base.

If you have a background providing desktop help and reside in the San Mateo area, teaming with Progent and supporting Progent's customers will expand your skills through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's concentration on offering computer expertise and network help to small and mid-size companies will be your chance to work closely with top executives and add measurably to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and wireless communications to enable you to deliver fast solutions when you take on mission-critical tasks.

If you want to be considered for this job, you should send your qualifications to Please specify the job code of the opportunity that interests you.

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    Position Title

    Desktop Support Specialist

    Job Code


    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Main Responsibilities
    • Support, analyze and resolve issues with all releases of Microsoft Windows-based PC and laptop computer systems and others as required.
    • Work with computer users in assisting to identify and fix application and OS issues that hinder productivity
    • Install, configure and test a range of software programs on user workstations
    • Operate on-premises to diagnose and fix both urgent and persistent issues that impact the stability, protection, speed, connectivity, and general functionality of workstations, laptops, printers and other end user equipment
    • Install new end-user equipment and help with other installations, upgrades, and swaps of PCs, notebooks and associated equipment
    • Assure the prompt diagnosis and repair of workstations and laptop computers and associated hardware
    • Remain up-to-date with advanced knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet


    Minimum Professional Background Requirements
    • Three years experience in workstation administration new program configuration, computer and peripheral deployment, troubleshooting and correction)
    • Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to resolve network issues and escalate support services when required
    • In-depth background providing software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Proven commitment to facilitating continuous operations
    • Work independently and show marked characteristics of responsibility and drive