Progent is seeking experienced Senior Microsoft computer consultants in San Rafael, California to assist a variety of small businesses to maintain networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 to 2016. Important fields of knowledge include system architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring

Benefits of Working with Progent
Progent is a progressive network support and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our shared technical database and collaborative approach to problem resolution has allowed Progent to build up a talented staff and a loyal international customer base.

If you have been awarded a Microsoft Certified Systems Engineer (MCSE) certificate and live in the San Rafael area, teaming with Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity consultants. Progent's focus on providing IT expertise and network support to small and mid-size businesses will give you the opportunity to work closely with decision makers and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office network offers advanced tools for remote support and wireless connectivity to help you to deliver fast solutions when you take on mission-critical tasks.

If you wish to pursue this job, you should send your resume to Please include the job number of the position that interests you.

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    Microsoft Certified Professional (MCP) Remote Support Services

    Progent offers clients access to engineers who have earned some of the computer industry's most prestigious certifications. Progent believes that customers deserve to know that their computer service providers have accredited training as well as extensive real-world backgrounds so that Progent's clients can engage Progent's support with trust. Often, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly superior vendor assistance than is offered to uncertified service providers, enabling Progent to offer clients a better level of IT service. In other cases, recognized certifications such as CISM or CISSP for IT security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the assistance of recognized IT professionals.

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    Position Title

    Sr. Microsoft IT Consulting Expert

    Job Code


    Work Location

    Work from home, virtual office infrastructure

    Primary Activities

    • Support and troubleshoot Windows Server 2016, 2012, 2008-based networks
    • Work on premises and remotely to analyze and fix urgent and lingering issues associated with availability, protection, performance, accessibility, and overall functionality
    • Deploy, setup and troubleshoot apps hosted on Windows Servers
    • Install, configure Windows 10, Windows 8, Windows 7 desktop PCs and laptops
    • Configure and analyze a variety of network services and applications including AD, DNS, DHCP, IPAM, DFS & NTFRS
    • Design information technology architectures including virtualized environments and private/dedicated/hybrid cloud models
    • Support and administer Microsoft Outlook client with back office Microsoft Exchange, MS Office suite, phone communications, and Internet connectivity
    • Design and implement upgrades to Microsoft desktop operating system, Windows Server, AD, and Microsoft Exchange Server
    • Design and validate security policies such as on-premises high availability, resilience, backup/restore and AV as well as offsite or cloud-based disaster recovery
    • Efficient network architecture and proactive server monitoring and alerting


    Minimum Work Experience Requirements
    • 10+ yearsí experience in PC, server administration and IT Infrastructure support (new software installation, machine setup, problem isolation and resolution)
    • 5+ years consulting background
    • Ability to troubleshoot application issues such as desktop PC software compatibility problems, server problems, data service problems, and access issues
    • Experience in business productivity software support (Microsoft products)
    • Demonstrated ability to operate effectively in a virtual office environment, delivering consistent follow-through and using online access and wireless connectivity tools
    • Operates independently and demonstrates high level of responsibility and initiative
    • Has a reasonable knowledge of network layers L1-L7 and strong debugging capabilities in layers 1 through 4
    Credentials Required
    Current Microsoft Certified Systems Engineer (MCSE) and/or Microsoft Certified IT Professional (MCITP:EA)