Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is an innovative computer consulting and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team style of problem resolution has allowed Progent to retain a strong staff and a loyal international customer base.

If you have a background providing Windows desktop support and reside in the San Rafael area, joining Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing computer consulting and network support to small businesses will be your opportunity to operate personally with top executives and contribute significantly to the growth of exciting companies. Also, Progent's virtual office network provides advanced technology for remote access and mobile connectivity to enable you to implement quick solutions when you take on mission-critical tasks.

If you want to look further into this position, you should send your resume to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are asking about.

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    Position Title

    Desktop Support Specialist

    Job Code

    P016

    Work Location

    Home-based, virtual office environment.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, PC desktop, notebook and peripheral setup, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Main Responsibilities
    • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered PC and laptop computers and others as required.
    • Work with computer end users in assisting to find and resolve application and OS issues that disrupt productivity
    • Install, configure and verify a range of software programs on user workstations
    • Operate on-premises to find and fix both urgent and persistent problems that affect the reliability, security, performance, accessibility, and general functionality of desktops, laptops, printers and other end user equipment
    • Deploy new end-user hardware and perform other deployments, updates, and exchanges of PCs, notebooks and related hardware
    • Assure the prompt analysis and repair of workstations and laptop computers and associated hardware
    • Stay updated with advanced knowledge of workstation and laptop computing applications and utilization of connectivity infrastructure including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years background in desktop PC admin new program setup, computer and peripheral integration, troubleshooting and mitigation)
    • Strong computer troubleshooting and problem isolation skill, talent to install temporary patches to resolve computer problems and escalate support services when required
    • Broad background delivering software help to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated dedication to facilitating continuous operations
    • Work independently and display marked characteristics of ownership and motivation