Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Joining Progent
Progent is an innovative computer consulting and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical information base and collaborative approach to problem solving has helped Progent to retain a talented staff and a satisfied international customer base.
If you have a background giving desktop help and live in the San Rafael area, joining Progent and working for Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing IT expertise and network help to small companies will be your opportunity to operate closely with decision makers and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and wireless communications to help you to implement quick solutions when you take on business-critical problems.
Work from home, virtual office environment.
Required Areas of Expertise
- Exchange-based Outlook email
- Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, such as user maintenance
- Support, diagnose and troubleshoot problems with all versions of Microsoft Windows-powered desktop and notebook systems and others as needed.
- Work directly with computer end users in assisting to find and fix application and operating system problems that hinder productivity
- Deploy, integrate and test a range of applications on user workstations
- Operate on-site to diagnose and fix both urgent and persistent issues that affect the reliability, security, speed, connectivity, and general functionality of workstations, laptops, imaging devices and other hardware
- Install new end-user hardware and perform other deployments, updates, and exchanges of desktops, laptop computers and associated hardware
- Provide the prompt analysis and repair of desktops and laptop computers and associated equipment
- Stay current with advanced knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet
Minimum Work Experience Requirements
- Three years background in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
- Strong computer troubleshooting and fault isolation ability, knowledge to install temporary patches to solve network issues and escalate support services when required
- In-depth background providing software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
- High-level speaking and written communication skills
- Proven commitment to facilitating continuous operations
- Operate independently and display marked quality of ownership and motivation
If you would like to look further into this opening, please send your resume to email@example.com. Be sure to include the job code of the opening that you are considering.
Return to the main Jobs page.
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Progent's Cisco-certified IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco SRST systems for survivability.
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Progent's Network Helpdesk Outsourcing Support Services for desktop support are designed especially for small businesses who require fast availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must work within a limited IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Software Selection and Deployment.
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SharePoint Network Consulting
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Progentís Microsoft-certified experts can provide companies of all sizes consulting, technical support, and development services for SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for efficiently connecting people, teams and data. SharePoint Server offers a central location for your employees or clients to connect to, organize, share and interact with useful information, documents, and applications and to communicate with one another. Microsoft SharePoint allows faster and better decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services connect workers, customers, teams and projects with the data theyíve developed in a manner that makes data easy to find, download and apply. Progent's SharePoint consultants can help your organization to manage your existing SharePoint solution or migrate to the current release of SharePoint.
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If your company runs a Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-premier security specialists can assist your entire enterprise in a wide range of security topics including security administration procedures, security architecture and strategies, connection control products and methodology, applications development security, operations security, physical security, telecommunications, network and web security, and business continuity preparedness. CISM and ISSAP stipulate the core competencies and international standards of performance that information security professionals are required to master. These accreditations offer IT management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have the background and theory to offer world-class security management and engineering help.
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Support for Fault Tolerant Data Center
Progentís Disaster Recovery/Business Continuity specialists offer extensive backgrounds assisting small organizations to minimize system downtime by offering affordable online consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore solutions, and non-disruptive system maintenance. Progentís business continuity experts can assist your company to develop and validate a sensible business continuity strategy that matches your business goals and budget. Progentís disaster recovery engineers can help you to design, deploy, and manage resilient technologies such as non-stop Internet access, virtualization, clustering, load balancing, continual off-site backup, and geographically dispersed data centers.
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Nexus Switch VXLAN IT Consultants
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Cisco Nexus series switches are engineered to provide the performance, scale, availability, cloud readiness, capacity, security and ease of management required to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide remote and on-premises support expertise to assist you to design an optimal switch topology, set up test systems to validate your switching solution, deploy Nexus switches, define and implement appropriate policies, perform security vulnerability assessments, configure advanced monitoring, fully utilize resources by means of virtualization technologies, troubleshoot switching and routing issues, optimize system performance, perform capacity planning, and set up the powerful fault-tolerant features incorporated into Nexus products. Progent can also help your business to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.
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Microsoft SQL Server 2016 offers significant improvements in performance, scale, security and compliance, uptime, BOYD support, plus built-in BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, Jason support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist organizations of all sizes to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
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Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of ProSight Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
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Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business advantages of upgrading to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your current SQL Server environment to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's consultants can provide remote or onsite support ranging from on-demand architecture review or debugging to end-to-end project management to ensure your SQL Server 2017 project is carried out on time and on budget.
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Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management and analytics solution that unifies information and operations throughout your company, interfaces seamlessly with other solutions, and brings together employees, clients and vendors regardless of time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to install and maintain a reliable, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your company exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.
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Information Assurance Consultant
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GIAC was founded in 1999 to validate the skill of information technology security professionals. GIAC accreditations are recognized by companies and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security services covered within GIAC accreditation such as auditing network vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
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