Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network consulting and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, network infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and team style of problem solving has allowed Progent to retain a strong staff and a loyal international client base.

If you have experience delivering desktop technical support and live in the San Rafael area, joining Progent and supporting Progent's customers will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing IT consulting and network help to small and mid-size companies will give you the opportunity to work personally with decision makers and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office network offers state-of-the-art tools for remote access and wireless connectivity to enable you to deliver fast solutions when you take on mission-critical tasks.

If you want to look further into this job, you should send your resume to Please include the job number of the position that interests you.

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    Job Title

    Desktop Support Specialist

    Job Code


    Work Location

    Home-based, virtual office environment.


    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    • Maintain, analyze and resolve issues with all versions of Microsoft Windows-based workstation and notebook computers and others as required.
    • Work with computer end users in assisting to identify and fix app and OS issues that disrupt user productivity
    • Deploy, configure and verify a variety of applications on user workstations
    • Operate on-premises to find and fix both urgent and chronic issues that affect the stability, security, performance, connectivity, and overall capability of workstations, notebooks, imaging devices and other hardware
    • Deploy new end-user equipment and help with other deployments, updates, and exchanges of PCs, notebooks and related hardware
    • Assure the timely diagnosis and repair of desktops and laptop computers and related hardware
    • Remain updated with an expert knowledge of workstation and laptop applications and use of connectivity infrastructure including the Internet


    Minimum Work Experience Requirements
    • Three years experience in desktop PC administration new software setup, computer and peripheral integration, trouble analysis and correction)
    • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to resolve computer problems and escalate support services when required
    • Broad experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to facilitating continuous productivity
    • Operate independently and display marked characteristics of responsibility and motivation