Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, network environment, and employee benefits have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive technical database and team style of problem solving has helped Progent to build up a strong staff and a loyal international customer base.
If you have experience providing desktop support and reside in the San Rafael area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing computer consulting and network help to small businesses will be your opportunity to work closely with decision makers and contribute significantly to the success of dynamic businesses. In addition, Progent's virtual office network offers state-of-the-art technology for remote access and wireless connectivity to enable you to deliver quick solutions when you take on business-critical problems.
Position Title
Desktop Support Specialist
Job Code
P016
Location
Home-based, virtual office environment.
Required Expertise
Required Areas of Expertise
Exchange-based Outlook email
Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Main Responsibilities
Support, diagnose and troubleshoot issues with all versions of Windows-based workstation and laptop systems and others as necessary.
Work directly with computer end users in assisting to find and fix application and OS problems that impact user productivity
Install, integrate and test a range of applications on user PCs
Operate on-premises to find and resolve both urgent and chronic problems that affect the reliability, security, performance, connectivity, and general functionality of desktops, laptops, imaging devices and other end user equipment
Deploy new end-user equipment and help with other installations, updates, and swaps of workstations, notebooks and related equipment
Assure the prompt analysis and repair of PCs and notebooks and related equipment
Remain up-to-date with advanced knowledge of PC and laptop applications and utilization of WAN technologies including the Internet
Experience
Minimum Professional Background Requirements
Three years experience in workstation admin new software configuration, computer and peripheral deployment, troubleshooting and resolution)
Strong computer troubleshooting and problem isolation ability, talent to implement short-term patches to solve computer problems and escalate support when required
In-depth background providing software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to enabling continuous operations
Work independently and display marked quality of ownership and motivation
If you would like to look further into this position, please email your qualifications to job-p016@progent.com. Please specify the job number of the opportunity that you are asking about.
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