Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is an innovative computer consulting and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical information base and collaborative approach to problem solving has helped Progent to retain a talented staff and a satisfied international customer base.

If you have a background giving desktop help and live in the San Rafael area, joining Progent and working for Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing IT expertise and network help to small companies will be your opportunity to operate closely with decision makers and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and wireless communications to help you to implement quick solutions when you take on business-critical problems.

If you would like to look further into this opening, please send your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are considering.

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2500 Wireless Controller Consultants Wireless Access Point Computer Consulting
Juniper SSL Router Security Contractors
Juniper SA4500 SSL VPN Security Consultants

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

64-bit Migration Consulting Configuration
8800 Series IP Phone Online Help IP phones Onsite Technical Support
ASA and PIX Firewalls Professionals CCIE Certified Firepower Services Support and Setup
Allen, TX Server Installation Allen, Texas Networking Services
Solaris Upgrade Consulting
UNIX Upgrade Help

Progent can help you to plan and implement a smooth migration from a Sun Solaris-based information environment to a network powered by Microsoft Windows and suited for supporting Microsoft's familiar office productivity software, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can show you how to guard your information and minimize productivity discontinuity by designing an efficient transition plan that protects your current investments in Solaris application and technology. UNIX-to-Windows transition support services available from Progent include evaluation of current infrastructure, migration planning and validation, Exchange migration expertise, data and application migration, and server and media transition and economization.

Automatic Network Infrastructure Mapping Support ProSight Infrastructure Monitoring Computer Consultant
Baltimore, Washington DC, Maryland Information Technology Outsourcing Companies Microsoft Certified Maryland Network Help
BlackBerry BPS Computer Installation BlackBerry Synchronization Small Office Server Support
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MOM 2007 Technical Consultant
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Lubbock IT Outsourcing Firm Lubbock Network Administration
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MS Windows Essential Business Server Specialist Microsoft Small Business Server 2008 Consulting Services
Microsoft Certified MS Dynamics NAV ERP Troubleshooting Support and Help for MS Dynamics NAV
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Microsoft Certified Partner Exchange 2013 In-Place Hold Consultant Services Technology Consulting Services for Exchange 2013 Server
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Microsoft Certified Partner Technology Consulting Services for Exchange 2013 Data Loss Prevention Exchange 2013 eDiscovery Online Technical Support
Microsoft Computer Integration Companies Cedar Rapids, IA Outsourcing Firm for Help Desk in Cedar Rapids Iowa
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Microsoft Hyper-V 3.0 Virtual Machines Support Outsourcing Microsoft Hyper-V 3.0 Integration Support
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Microsoft SQL 2014 Technical Support Firms in Pasadena Repair
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Microsoft Windows 10 Evaluation Computer Consultant Windows 10 Edge Computer Consultant
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Office 365 Exchange Online lets you utilize cloud-based servers, mailboxes and other Exchange components to reduce capital expense and management hassle. You can deploy Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online technical support to help your organizations to evaluate the benefits of Exchange Online, plan a network topology that aligns with your functional requirements and budget, implement an efficient move from your current Exchange system to one that includes Exchange Online, train your management staff and end users, and provide ongoing consulting and technical support.

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Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks.

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VMware NSX and SRM Disaster Recovery Consulting
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VMware's NSX virtual network technology allows you to create entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager allows programmatic recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also permits transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove compliance. When used with VMware's NSX virtual network technology, VMware SRM can quickly restore the entire virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help your organization to design, deploy, test and manage a DR solution based on VMware SRM and VMware NSX.

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Progent's Cisco-certified IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco SRST systems for survivability.

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Progent's Network Helpdesk Outsourcing Support Services for desktop support are designed especially for small businesses who require fast availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must work within a limited IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Software Selection and Deployment.

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SharePoint Network Consulting
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Progentís Microsoft-certified experts can provide companies of all sizes consulting, technical support, and development services for SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for efficiently connecting people, teams and data. SharePoint Server offers a central location for your employees or clients to connect to, organize, share and interact with useful information, documents, and applications and to communicate with one another. Microsoft SharePoint allows faster and better decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services connect workers, customers, teams and projects with the data theyíve developed in a manner that makes data easy to find, download and apply. Progent's SharePoint consultants can help your organization to manage your existing SharePoint solution or migrate to the current release of SharePoint.

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SharePoint Server 2007 Help and Support Long Beach California Microsoft SharePoint 2010 Integration Long Beach
Sun Solaris Compliance Auditor
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Position Title

Desktop Engineer

Job Number

P016

Work Location

Work from home, virtual office environment.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and troubleshoot problems with all versions of Microsoft Windows-powered desktop and notebook systems and others as needed.
  • Work directly with computer end users in assisting to find and fix application and operating system problems that hinder productivity
  • Deploy, integrate and test a range of applications on user workstations
  • Operate on-site to diagnose and fix both urgent and persistent issues that affect the reliability, security, speed, connectivity, and general functionality of workstations, laptops, imaging devices and other hardware
  • Install new end-user hardware and perform other deployments, updates, and exchanges of desktops, laptop computers and associated hardware
  • Provide the prompt analysis and repair of desktops and laptop computers and associated equipment
  • Stay current with advanced knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years background in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install temporary patches to solve network issues and escalate support services when required
  • In-depth background providing software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to facilitating continuous operations
  • Operate independently and display marked quality of ownership and motivation