Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative computer consulting and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, network environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our shared support database and team approach to problem resolution has helped Progent to build up a talented staff and a loyal worldwide customer base.

If you have experience giving desktop technical support and reside in the San Rafael area, teaming with Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on offering computer expertise and technical help to small and mid-size businesses will be your opportunity to operate personally with decision makers and add measurably to the growth of dynamic companies. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless communications to enable you to implement fast solutions when you help with mission-critical problems.

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    Job Title

    Desktop Support Specialist

    Job Number


    Work Location

    Home-based, virtual office infrastructure.


    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and troubleshoot issues with all versions of Windows-powered PC and notebook computer systems and others as needed.
    • Work with computer end users in assisting to identify and resolve app and OS problems that impact productivity
    • Deploy, configure and test a range of popular apps on user PCs
    • Operate on-site to diagnose and resolve both urgent and persistent issues that reduce the reliability, protection, speed, connectivity, and general functionality of desktops, laptops, imaging devices and other end user equipment
    • Deploy new end-user equipment and help with other deployments, updates, and swaps of workstations, notebooks and associated equipment
    • Assure the timely diagnosis and remediation of PCs and notebooks and related equipment
    • Remain current with an expert knowledge of PC and laptop computing applications and utilization of WAN infrastructure including the Internet


    Minimum Work Background Requirements
    • Three years background in desktop PC admin new software setup, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer troubleshooting and fault isolation ability, knowledge to implement short-term patches to resolve computer issues and escalate support services when required
    • Broad background delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated commitment to facilitating continuous productivity
    • Work independently and display distinct quality of ownership and drive