Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Working with Progent
Progent is an innovative computer consulting and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team style of problem resolution has allowed Progent to retain a strong staff and a loyal international customer base.
If you have a background providing Windows desktop support and reside in the San Rafael area, joining Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing computer consulting and network support to small businesses will be your opportunity to operate personally with top executives and contribute significantly to the growth of exciting companies. Also, Progent's virtual office network provides advanced technology for remote access and mobile connectivity to enable you to implement quick solutions when you take on mission-critical tasks.
Position Title
Desktop Support Specialist
Job Code
P016
Work Location
Home-based, virtual office environment.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, PC desktop, notebook and peripheral setup, offsite access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Main Responsibilities
Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered PC and laptop computers and others as required.
Work with computer end users in assisting to find and resolve application and OS issues that disrupt productivity
Install, configure and verify a range of software programs on user workstations
Operate on-premises to find and fix both urgent and persistent problems that affect the reliability, security, performance, accessibility, and general functionality of desktops, laptops, printers and other end user equipment
Deploy new end-user hardware and perform other deployments, updates, and exchanges of PCs, notebooks and related hardware
Assure the prompt analysis and repair of workstations and laptop computers and associated hardware
Stay updated with advanced knowledge of workstation and laptop computing applications and utilization of connectivity infrastructure including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years background in desktop PC admin new program setup, computer and peripheral integration, troubleshooting and mitigation)
Strong computer troubleshooting and problem isolation skill, talent to install temporary patches to resolve computer problems and escalate support services when required
Broad background delivering software help to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
High-level speaking and written communication skills
Demonstrated dedication to facilitating continuous operations
Work independently and display marked characteristics of ownership and motivation
If you want to look further into this position, you should send your resume to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are asking about.
Progent’s Microsoft-certified consultants can provide organizations of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, teams and data. SharePoint offers a central spot for your workers or clients to access, manage, share and interact with useful information, documents, and software and to communicate with other people. Microsoft SharePoint allows quicker and better decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the data they’ve created in a manner that makes data easy to find, retrieve and re-use. Progent's certified SharePoint experts can assist you to support your existing SharePoint environment or upgrade to the current release of SharePoint.
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management staff, develop a corporate-wide security plan, automate network administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your business, create test systems and migration plans, integrate Windows Server 2008 with your IT environment and workload, educate your support staff how to run new administration utilities, and deliver continuing consulting and support via affordable alternatives including Helpdesk support and online technical support.
Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide online or on-premises integration and debugging services to assist you to design, implement, upgrade, tune, manage and debug Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is simple to manage and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your unique office layout, building structure, and anticipated network traffic.
Progent’s private cloud hosting allows small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange Server from a secure Tier III data center facility on fully redundant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup and restore. Smaller organizations can take advantage of Progent’s private cloud hosting service to avoid major investments in the acquisition, upkeep, and management of computer hardware and facilities while achieving the highest levels of system reliability and security.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable and safer AD environment. Both versions also provide the long-term benefits of cutting-edge remote network monitoring and management technology. These advantages can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime.
Progent can assist small companies to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud networking models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to manage iPhones and iPads and Android handhelds.
Microsoft MCSA Consultant Freelancing Job San Rafael
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for unified management.
Progent provides nationwide online technical support and consulting services for businesses who run environments based on variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Online technical support provides maximum return for your IT budget by protecting user productivity and shortening the hours charged for network analysis and repair. Advanced remote access technology and experienced service specialists and engineers combine to enable Progent to handle most network issues without squandering time and money by traveling to your site. In most of cases your IT problems can be dealt with by telephone or via a mix of phone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISM premier security specialists to assist you with the most challenging system problems.
Progent can provide fast and affordable remote access to a certified Oracle DBA consultant or an Oracle software programmer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also help plan, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard and Streams replication technologies and ASM file/volume manager.
Emergency Computer Consulting Telecommute Jobs San Anselmo, Belvedere CA
Progent's temporary staff augmentation services enable businesses to meet sudden increases in demand for network support personnel without incurring the expense and delays that come with vetting and hiring reliable technical help and without increasing your full-time workforce.
Full-Time Job Microsoft MCP Engineer San Rafael, CA
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital devices that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt your business.
Progent's Cisco-premier CCIE network experts can assist your company to manage your legacy PIX 500 or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Progent offers the services of BlackBerry-certified professionals who can help small organizations to design, administer, and repair BlackBerry technology affordably and effectively, eliminating the requirement for an in-house BlackBerry specialist and reducing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's proven online support model, offers small businesses an efficient option for integrating BlackBerry devices and software productively into their IT network.
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and development services for SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for intelligently connecting people, teams and information. SharePoint Server provides a common spot for your employees or customers to connect to, manage, share and interact with relevant information, files, and applications and to interact with one another. Microsoft SharePoint allows quicker and better decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services join workers, customers, workgroups and projects with the knowledge they’ve developed in a way that makes data convenient to locate, retrieve and apply. Progent's SharePoint experts can assist you to support your existing SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
Small to mid-sized businesses can now get all the advantages of System Center Operations Manager and also have quick access to Progent’s Microsoft and Cisco Premier network support experts. With Progent's economically priced IT service programs, small and midsize businesses can choose a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to offer small company networks enterprise-class availability, security, and productivity.
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with continual replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters located up to 185 miles (300km) apart. Progent's roster of veteran IT consultants can help you to design, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing help with tasks like assigning disk pools, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your MetroCluster DR system to prove adherence with industry standards and regulatory requirements.
Stealth intrusion testing is a key component of any comprehensive IT system security plan. Progent’s security professionals can run extensive intrusion checks without the awareness of your organization's in-house IT staff. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion incident warnings and event log monitoring are properly set up and actively observed.
If your company operates a Solaris environment or a mixed-platform network, Progent's CISM and CISSP-certified security specialists can help your whole enterprise in a broad range of security areas including security management procedures, security design and strategies, access management products and methodology, applications development security, business processes security, hardware security, communications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the core skills and worldwide standards of knowledge that network security managers are expected to possess. These certification provide executive management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have the experience and knowledge to offer effective security management and engineering help.
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Progent's Microsoft Certified engineers offer world-class consulting for major implementations of Microsoft Exchange Server. Progent's consultants can help you plan multi-site Exchange Server installations or updates and can provide local technicians to help large companies with installations of Microsoft Exchange in the or any area served by Progent's engineers.
Progent can help small and medium-size businesses to install cybersecurity protection solutions and provide response expertise for work-from-home employees.
Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive backgrounds assisting small businesses to minimize system downtime by offering affordable remote consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability network design, data backup and restore systems, and transparent system maintenance. Progent’s business continuity consultants can help your company to develop and test an efficient business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery specialists can assist you to design, implement, and manage fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual online backup, and multi-location hot backup centers.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems quickly.
Progent’s consultants provide experience in multiple technologies related to mobile networking including system architecture, Activesync, wireless protection, mobile email, Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's Microsoft and Cisco certified experts can save your organization work and money by using their wireless expertise to show you how to select and integrate wireless networking solutions that make sense for your company. Progent can also tune your IT architecture so that wireless appliances perform more reliably.
Progent's Microsoft-Premier SQL engineers can provide a range of services to assist small and midsize businesses to design, deploy, administer, and repair MS SQL 2008 solutions in order to realize the maximum competitive advantage from Microsoft's advanced RDBM technology. In addition, Progent offers consulting expertise for network infrastructure, enterprise-wide protection, and custom software programming to optimize the strategic value of your information investment.
Progent provides a variety of network support bundles for small organizations. These IT outsourcing and server monitoring services are built around the proactive problem solving capabilities of System Center Operations Manager, a next-generation network and system support software platform that monitors the reliability, performance, and security of your information system and identifies incipient troubles before they can disrupt your network. With Progent's economically priced network service programs, small organizations can choose a simple co-sourcing package built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution.
Progent's Microsoft-certified consultants can help you to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or help you to modify your existing SCCM 2012 environment to support your changing IT needs. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services, SQL SSRS, and Internet Information Services.
Progent's SonicWall firewall experts can show you how to deploy, maintain, and update SonicWall firewall/VPN products including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end security solution and build protection into your corporate operations.
Microsoft MCTS Engineer Telecommute Job Marin County
Progent's Cisco certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent's Microsoft engineers can provide advanced expertise in implementing, operating and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can provide a wide variety of cost-effective online consulting services based on proven best practices to help businesses of any size to receive all the benefits of this leading project management solution. Consulting support offered by Progent include system design, installation and upgrades, strategies for safe file and status sharing among local and offsite users, network optimization, and customized webinar training.
Progent's ProSight family of managed IT services are designed to offer organizations who maintain small internal network administration and support teams with affordable access to enterprise-class management tools and consulting experts. Advantages of Progent's ProSight line of managed IT services include fixed network management costs, smart automation of routine administrative tasks, continual adoption of the latest technology, graceful migration from older systems to current solutions, improved fit between information technology with business objectives, guidance from seasoned IT experts, and freeing up management to concentrate on business rather than fast-evolving information technology.
Cisco offers a full array of routers including appliances designed to deliver the protection, performance, and availability demanded by organizations ranging from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and configure Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you add new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, such as Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Routers.
Progent can provide the expertise of BlackBerry-premier professionals who can help small organizations to design, manage, and repair BlackBerry solutions economically and effectively, eliminating the requirement for an internal BlackBerry expert and minimizing the expense and distraction of maintaining a mobile workforce. Progent's BlackBerry specialists offer extensive backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, in conjunction with Progent's efficient online support model, offers small businesses a cost-effective solution for integrating BlackBerry devices and software productively into their information network.
Progent's ProSight Virtual hosting services offer small companies a range of benefits including lower capital expenditures, savings on operational costs, better management focus, world-class security, greater availability, and regulatory compliance.
Progent's certified ISA Server consulting experts have extensive backgrounds configuring Microsoft ISA Server-based security solutions for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to help your small business in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your network protection needs without adversely restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of skill that information security professionals are required to learn. It provides executive management the assurance that those who have earned their CISM credential have the background and capability to provide efficient security administration and support consulting.
For businesses with a mix of Apple Mac and Windows desktops, there exist two basic alternatives for using Microsoft Windows-dependent software on an Apple Mac: an external connection to a physical Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect an Apple Mac to a remote Microsoft Windows-powered PC to use Windows programs and access network resources. Virtual PC for Mac simulates Microsoft Windows on an Apple Mac computer so that you are able to use Windows programs directly. Progent's macOS and Mac OS X technology consultants can help your organization to manage these products for using Microsoft Windows applications on your Apple Macs and can also help your organization to evaluate and configure third-party solutions for Windows PC emulation.
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting to help organizations of any size to plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.
Progent offers economical online consulting services for all releases of Office Access including Access desktop and Access Web App and can provide advanced help for application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom webinar classes for Office Access programming and DBA services.
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location migrations, Progent offers the background to complete your project rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.
Progent’s Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and business analysis solution built, like all Microsoft accounting tools, on the expandable and familiar foundation of Windows technology. Dynamics GP offers an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and integrate, and with its modular design you can purchase only the capability you currently need, with the option to add users and enlarge capabilities in the future. Progent’s Dynamics GP/Great Plains support engineers can show you how to install, configure and administer the latest release of Microsoft Dynamics GP or upgrade efficiently from an older version.
