Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is an innovative computer consulting and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the United States. Our shared technical information base and collaborative approach to problem solving has helped Progent to retain a talented staff and a satisfied international customer base.

If you have a background giving desktop help and live in the San Rafael area, joining Progent and working for Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on providing IT expertise and network help to small companies will be your opportunity to operate closely with decision makers and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and wireless communications to help you to implement quick solutions when you take on business-critical problems.

If you would like to look further into this opening, please send your resume to Be sure to include the job code of the opening that you are considering.

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Select a Topic:

Position Title

Desktop Engineer

Job Number


Work Location

Work from home, virtual office environment.


Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and troubleshoot problems with all versions of Microsoft Windows-powered desktop and notebook systems and others as needed.
  • Work directly with computer end users in assisting to find and fix application and operating system problems that hinder productivity
  • Deploy, integrate and test a range of applications on user workstations
  • Operate on-site to diagnose and fix both urgent and persistent issues that affect the reliability, security, speed, connectivity, and general functionality of workstations, laptops, imaging devices and other hardware
  • Install new end-user hardware and perform other deployments, updates, and exchanges of desktops, laptop computers and associated hardware
  • Provide the prompt analysis and repair of desktops and laptop computers and associated equipment
  • Stay current with advanced knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet


Minimum Work Experience Requirements
  • Three years background in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install temporary patches to solve network issues and escalate support services when required
  • In-depth background providing software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to facilitating continuous operations
  • Operate independently and display marked quality of ownership and motivation