Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive computer consulting and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, support delivery, network infrastructure, and employee benefits have allowed Progent to be among the fastest growing and most successful Microsoft Partners in the U.S. Our extensive support information base and team style of problem resolution has helped Progent to build up a strong staff and a satisfied international customer base.

If you have experience providing Windows desktop support and live in the San Rafael area, teaming with Progent and working for Progent's clients will improve your skills through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and network support to small businesses will be your chance to work closely with top executives and add significantly to the success of exciting companies. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and mobile communications to enable you to deliver quick solutions when you take on mission-critical problems.

If you want to look further into this opening, please email your qualifications to job-p016@progent.com. Be sure to include the job code of the opening that interests you.

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Position Title

Desktop Support Specialist

Job Code

P016

Work Location

Work from home, virtual office environment.

Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve issues with all releases of Windows-based workstation and laptop computer systems and others as necessary.
  • Work with computer users in assisting to identify and resolve app and OS issues that disrupt user productivity
  • Deploy, integrate and test a variety of popular apps on user workstations
  • Operate on-premises to diagnose and remediate both urgent and chronic problems that reduce the reliability, security, performance, connectivity, and overall functionality of desktops, notebooks, imaging devices and other hardware
  • Install new end-user hardware and help with other deployments, updates, and exchanges of PCs, laptop computers and related hardware
  • Assure the timely diagnosis and repair of workstations and notebooks and related hardware
  • Stay updated with advanced knowledge of PC and notebook applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to resolve computer problems and escalate support services when necessary
  • Broad background providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven dedication to facilitating continuous productivity
  • Operate without supervision and display marked characteristics of ownership and drive