Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network infrastructure, and employee benefits have enabled Progent to be among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem resolution has allowed Progent to build up a talented staff and a satisfied worldwide customer base.

If you have a background providing Windows desktop support and live in the San Rafael area, teaming with Progent and supporting Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's focus on providing IT expertise and technical help to small companies will give you the opportunity to operate closely with top executives and add significantly to the success of dynamic businesses. In addition, Progent's virtual office network offers advanced technology for remote access and mobile communications to help you to implement quick solutions when you take on business-critical problems.

If you want to look further into this position, please email your resume to Be sure to specify the job number of the opening that you are considering.

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    Job Title

    Desktop Engineer

    Job Number


    Work Location

    Work from home, virtual office infrastructure.


    Primary Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    • Support, diagnose and troubleshoot problems with all versions of Windows-based desktop and notebook computers and others as necessary.
    • Work directly with computer end users in assisting to identify and resolve app and OS problems that disrupt user productivity
    • Install, configure and test a range of popular apps on user PCs
    • Operate on-site to find and fix both emergency and persistent issues that reduce the stability, protection, performance, accessibility, and overall capability of desktops, laptops, printers and other hardware
    • Deploy new end-user equipment and help with other deployments, updates, and exchanges of desktops, laptop computers and associated equipment
    • Provide the timely analysis and repair of PCs and notebooks and related hardware
    • Remain updated with an expert knowledge of workstation and notebook applications and use of connectivity infrastructure including the Internet


    Minimum Work Background Requirements
    • Three years background in workstation administration new program configuration, computer and peripheral deployment, troubleshooting and correction)
    • Strong computer troubleshooting and fault isolation ability, talent to install short-term patches to resolve network issues and escalate support when required
    • Broad background providing software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated commitment to facilitating uninterrupted operations
    • Operate independently and display marked characteristics of responsibility and drive