Progent is looking for Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative network consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and collaborative approach to problem resolution has helped Progent to build up a talented staff and a satisfied international client base.

If you have a background delivering Windows desktop technical support and live in the San Rafael area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing computer expertise and technical help to small businesses will be your opportunity to operate closely with top executives and contribute significantly to the success of exciting companies. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and wireless connectivity to help you to deliver quick solutions when you take on business-critical tasks.

If you want to pursue this position, please email your resume to Be sure to include the job number of the position that you are asking about.

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Position Title

Desktop Support Specialist

Job Code



Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

  • Maintain, analyze and resolve problems with all versions of Windows-powered PC and notebook computers and others as necessary.
  • Work directly with computer end users in helping to identify and fix application and operating system issues that impact productivity
  • Deploy, integrate and test a range of popular apps on user PCs
  • Operate on-site to find and fix both urgent and chronic issues that impact the reliability, protection, speed, accessibility, and overall functionality of desktops, laptops, printers and other end user equipment
  • Deploy new end-user hardware and help with other installations, updates, and exchanges of PCs, notebooks and associated hardware
  • Provide the prompt analysis and remediation of workstations and laptop computers and related equipment
  • Stay updated with advanced knowledge of desktop and notebook applications and utilization of connectivity technologies including the Internet


Minimum Work Background Requirements
  • Three years experience in workstation admin new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to resolve network issues and escalate support services when necessary
  • Broad background providing software assistance to small organizations for all Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted productivity
  • Work independently and show marked characteristics of responsibility and drive