Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative computer consulting and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive support information base and collaborative style of problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background providing Windows desktop technical support and live in the Santa Cruz area, teaming with Progent and working for Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-output consultants. Progent's concentration on providing IT consulting and network help to small companies will give you the chance to work closely with top executives and add measurably to the success of dynamic businesses. Also, Progent's virtual office network provides advanced tools for remote access and mobile connectivity to enable you to deliver quick solutions when you help with mission-critical tasks.

If you want to pursue this position, please send your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that you are asking about.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Location

    Home-based, virtual office environment.

    Expertise

    Primary Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Responsibilities
    • Support, analyze and troubleshoot problems with all releases of Microsoft Windows-based desktop and notebook computers and others as needed.
    • Work with computer users in helping to find and fix app and OS problems that hinder user productivity
    • Deploy, configure and test a variety of software programs on user PCs
    • Work on-site to diagnose and fix both urgent and chronic issues that affect the stability, protection, speed, connectivity, and overall capability of desktops, notebooks, imaging devices and other hardware
    • Deploy new end-user hardware and help with other deployments, updates, and swaps of PCs, notebooks and associated hardware
    • Provide the prompt diagnosis and remediation of PCs and notebooks and associated equipment
    • Stay updated with an expert knowledge of desktop and notebook computing applications and utilization of connectivity technologies including the Internet

    Experience/Education

    Minimum Professional Background Requirements
    • Three years background in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and resolution)
    • Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to resolve network problems and escalate support when required
    • In-depth experience providing software help to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Proven dedication to facilitating continuous operations
    • Operate without supervision and display marked characteristics of ownership and motivation