Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our shared support information base and team approach to problem resolution has allowed Progent to build up a strong staff and a loyal worldwide client base.
If you have a background giving desktop support and reside in the Santa Cruz area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical help to small and mid-size companies will give you the opportunity to work closely with decision makers and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and wireless communications to enable you to deliver fast solutions when you take on mission-critical tasks.
Home-based, virtual office environment.
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Support, analyze and troubleshoot problems with all releases of Microsoft Windows-powered desktop and laptop systems and others as required.
Work with computer users in assisting to identify and resolve app and OS issues that disrupt user productivity
Deploy, configure and test a variety of applications on user workstations
Operate on-premises to diagnose and fix both emergency and persistent issues that affect the reliability, protection, speed, connectivity, and overall capability of workstations, notebooks, imaging devices and other hardware
Deploy new end-user equipment and help with other deployments, updates, and exchanges of workstations, laptop computers and associated hardware
Provide the prompt diagnosis and remediation of workstations and notebooks and associated hardware
Stay current with an expert knowledge of desktop and notebook applications and utilization of connectivity infrastructure including the Internet
Minimum Work Background Requirements
Three years background in desktop PC admin new program configuration, computer and peripheral integration, trouble analysis and correction)
Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to resolve computer issues and escalate support services when necessary
Broad experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to enabling continuous operations
Work independently and display marked characteristics of responsibility and drive
If you wish to look further into this opening, you should email your resume to email@example.com. Please include the job number of the opening that you are applying for.
Even if your company has a small computer services group and a limited IT budget, your information system can still feature the same high reliability and responsiveness that once required a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified IT consultants, the latest network management software for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and hardware up and running.
Progent's Cisco-certified IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps such as Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.
Progent can help small businesses to move all or part of their network infrastructure to Microsoft Azure. This can streamline network administration and lower hardware investments. Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and network infrastructure and ensure that you sidestep the common errors small companies make when migrating to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and to integrate iPhones and iPads and Android handhelds.
Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
Progentís Microsoft certified consultants offer small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT system from attack by outside and internal threats. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many attacks that can elude traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through experienced planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can help your company to deploy Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for professionals who are on the move within campus, hospitality, health-care or other environments where management requires user endpoints that offer more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Creating solutions with Cisco's wireless IP phones usually demands that IT teams set up and fine tune many key pieces of your wireless environment including access points, switches, wireless LAN controllers, and call management tools. Progent's certified consultants can provide online and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that can range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.
Cisco's Meraki family of switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote expertise to assist you to plan and deploy a productive network architecture that incorporates Meraki switches, streamline network administration with Meraki's cloud-centric management tools, set up policies to ensure compliance, create and test a disaster preparedness plan, and resolve issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a cohesive networking infrastructure.
If your company network combines UNIX, Linux or Solaris platforms with Windows, Progent can show you how to incorporate your computers into a unified environment that permits all your OS platforms to run side by side for simple administration, transparent dataflow, high availability, superior throughput, and strong security. Progent's UNIX/Linux/Solaris and Windows integration support services include network architecture configuration and support, support for Windows services for UNIX, remote network monitoring and management, online network support and troubleshooting, on-site technical support, and Contact Center outsourcing.
Progent's Cisco Wi-Fi VoIP phone configuration experts offer online and on-premises support to help your organization create and administer a Cisco wireless IP phone deployment by providing integration services that can range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
Progentís Microsoft certified experts provide small and medium size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver important software rapidly and reliably to specified workers, reduce product costs and stay compliant by understanding usage profiles, enhance Windows protection by improving your knowledge of vulnerability and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or location, and lower operational expenses by efficiently utilizing the management functions built into Windows. Progentís SMS engineers can help you use SMS effectively for automated software and application installation, security patch administration, and resource monitoring management including program and hardware inventory.
The clustering technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 is radically re-engineered to streamline the deployment, configuration, and administration of clusters that offer improved levels of network availability, security, efficiency, and versatility. New or improved capabilities include automated cluster Validation, revamped configuration and installation, improved cluster administration, redesigned cluster architecture for maximum availability, better security and quorum models, minimization of failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can help your company evaluate the advantages of Windows clustering, plan and execute a deployment, train your network support personnel to manage your cluster environment, deliver continuing consulting and support services, and create and test a disaster recovery procedure.
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that minimizes your vulnerability to ransomware and meets your company's requirements.
Forefront TMG 2010 is based on the proven security capabilities of Microsoft ISA Server and offers a centrally managed web gateway that delivers a single-server platform for a variety of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, VPN control, and HTTP and HTTPS inspection. Forefront TMG 2010 provides advanced web security logging and reporting features, allows custom reports generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft consultants can help your company to plan and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.
Progent's Microsoft-certified consultants can help you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance compliance, and increase worker output by making sure that critical applications stay up to date, tracking licensing, and monitoring resource usage profiles so you can make informed purchasing decisions. When your organization is set to update your SCCM 2007 change management solution, Progent can help you to prepare for and carry out an efficient move to SCCM 2012.
Progentís IT outsourcing packages offer economical computer support for small organizations. Whether it includes designing network infrastructure, setting up an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or developing an on-line eCommerce solution, outsourcing your IT engineering services can contain expenses and minimize risks, allowing IT service budgets to grow in a more moderate and controlled fashion than is feasible by assembling a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a protected and highly available system architecture for your vital business software powered by Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of rigorous testing and significant experience with information security architecture. ISSAP consultants have comprehensive understanding of access control systems and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can help your company with all phases of secure network architecture.
Progent can provide expert online consulting services to help organizations connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's ProSight family of managed services are designed to provide businesses who have small internal network support staffs with low-cost access to world-class management tools and consulting expertise. Benefits of Progent's ProSight line of managed services include flat-rate network maintenance costs, smart automation of common administrative tasks, continual adoption of new technology, graceful transition from legacy technology to up-to-date solutions, improved fit between information technology with strategic goals, guidance from veteran network consultants, and freeing up management to concentrate on business rather than fast-evolving network technology.
Progent's CISM-certified security consultants can show you how to secure your Apple Mac environment through expert services such as running security tests, clean up after virus and denial of service attacks, configuring firewalls, implementing safe remote and mobile connectivity, deploying automated programs for defense against viruses, spam, and malware, and creating a company-wide security plan appropriate for the particular objectives of your business information system.
ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your business.
Progentís Wireless Site Survey helps you to design and implement a Wi-Fi WLAN customized for your facilities, providing your business a wireless solution that delivers the reception, performance, load-handling capability, Quality of Service, security, and hand-off capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service.
Progent's UNIX family consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient one-stop consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's certified Wi-Fi experts can assist you to evaluate the advantages of using Cisco wireless controllers to manage Wi-Fi networks of any scale. Progent can assist you to maintain and troubleshoot your existing wireless network or help you plan and implement an efficient transition from outdated wireless controllers to current models.
Progent's Citrix consultants can assist you to assess the potential strategic value of the available editions of Essentials for Hyper-V, help you to use Citrix management tools in your Hyper-V environment, and demonstrate to you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and fault tolerance of your virtual environment while reducing the cost of equipment and support and simplifying administrative processes.
Progent provides small businesses a pair of ultra-affordable security evaluation packages that provide, at a set price, remotely administered scans of your security profile which are analyzed by expert information security specialists who assess the results of the remote scan, present objective evaluations of your existing security vulnerability, and offer recommendations for enhancements. Progent has developed two non-overlapping security evaluation packages for external and internal security testing that are priced to fit the budgetary realities of small businesses while delivering enterprise-class assessments of your network's exposure to attack.
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter.
Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
Progent offers nationwide remote help and consulting services for companies who run Apple Mac OS X environments or whose IT systems include a mix of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide Mac users a variety of IT services including desktop assistance, migration to the latest edition of Mac OS X from legacy editions of Apple macOS and OS X, plus help with macOS and Mac OS X applications. Progent can also help you with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Remote network consulting provides maximum return for your IT dollar by protecting client productivity and limiting the time charged for network repair services. Advanced online support utilities and skilled service specialists and engineers combine to enable Progent to handle most IT issues without wasting time and expense by traveling to your site. In most of cases your network problems can be dealt with by telephone or via a combination of telephone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to assist with the most challenging system problems.
If your business computer system mixes Linux technology with MS Windows, Progent can show you how to integrate your computers into a cohesive environment that allows all your OS platforms to coexist for easy administration, seamless dataflow, high dependability, enhanced throughput, and tight protection. Progent's UNIX/Linux and Windows integration support services feature IT infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, remote network support and troubleshooting, in-person technical support, and Help Desk outsourcing.
Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest degree of availability and scalability and is in addition easy to move to another host. Progent's Private Cloud Hosting and Management services are based upon proven virtualization technologies that allow small and midsize businesses with mixed- platform environments to economize significantly on the costs of capital investments, system support, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.
Progentís Microsoft-certified experts provide small and medium size businesses enterprise-level consulting services for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager is Microsoft's new title for the change management platform previously called Systems Management Server. System Center Configuration Manager 2007 offers a variety of enhancements to SMS Server 2003 such as comprehensive automation, integrated Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can help you use Systems Management Server or System Center Configuration Manager economically for automated OS and application software installation, security patch control, software tracking, and software license reconciliation. Progent's consultants can also help you to migrate efficiently from Systems Management Server 2003 to System Center Configuration Manager 2007.
Progent can assist you to understand the many subscription plans available with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid networks that seamlessly combine local and cloud products and services.
Progent's remote connectivity and wireless synchronization experts can assist you to design and deploy secure access solutions for remote desktop PCs, notebooks, and wireless handhelds so they work seamlessly with your information network, allowing you to optimize the efficiency of your off-site workers.
Remote server management cards offer network managers complete control over a server without the requirement for a personal presence. Through these server management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote management cards to provide low-cost off-site technical support. Progent is familiar with a number of remote server management cards such as Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.
Progent has more than a decade of background integrating, and supporting the key platforms included with Microsoft System Center and can assist you to design, install, support, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can assist you to upgrade to the current version of Microsoft System Center from an earlier release or from a third-party IT management solution to provide the advantages of enterprise-class deployment, centralized management, security and compliance, plus infrastructure and critical application availability and performance monitoring.
Progent can provide the assistance of a certified VMware VCDX consultant to help you design, deploy, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid deployments. Progent can provide advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, fault tolerance, and disaster recovery.
Progentís IT outsourcing support offerings for small businesses include planning Server 2003, Microsoft .NET Server, and BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-premises repair, resolving chronic IT problems, and creating a company-wide security strategy. Progent can show you how to enhance network reliability and performance with non-stop configuration, resilient network architecture, and proactive server monitoring. Progent also provides project management help for large-scale migrations and can help with needs definition, resource inventory, bill of materials development, vendor selection, procurement logistics, and professional documentation. Progentís computer outsourcing help also features training for office productivity products such as Office XP.