Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our shared technical database and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied international customer base.
If you have experience delivering Windows desktop technical support and live in the Santa Cruz area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on offering IT expertise and technical support to small and mid-size businesses will be your chance to operate personally with decision makers and add measurably to the success of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless communications to help you to implement fast solutions when you help with business-critical tasks.
Work from home, virtual office environment.
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Maintain, analyze and troubleshoot issues with all releases of Microsoft Windows-powered desktop and notebook computer systems and others as required.
Work directly with computer end users in helping to identify and resolve application and OS issues that hinder productivity
Install, integrate and test a range of popular apps on user PCs
Work on-site to diagnose and resolve both urgent and persistent issues that affect the stability, protection, performance, connectivity, and overall functionality of workstations, notebooks, printers and other hardware
Deploy new end-user hardware and help with other installations, upgrades, and exchanges of workstations, laptop computers and related equipment
Provide the prompt diagnosis and remediation of desktops and notebooks and related hardware
Stay current with an expert knowledge of PC and laptop computing applications and utilization of connectivity technologies including the Internet
Minimum Work Background Requirements
Three years background in workstation admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to resolve computer issues and escalate support services when necessary
In-depth experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 programs such as Outlook, Word, and Excel
High-level speaking and written communication skills
Proven commitment to facilitating uninterrupted productivity
Operate without supervision and display distinct quality of responsibility and motivation
If you would like to look further into this job, please email your qualifications to email@example.com. Be sure to specify the job code of the opportunity that you are applying for.
System Center Configuration Manager automates software deployment across multiple sites, streamlines compliance settings management, keeps track of network assets, guards against corporate data leakage, performs network health monitoring, allows secure self service, and delivers a common control mechanism for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist you with any aspect of designing, implementing, using and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
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SQL Server 2016 introduces significant enhancements in speed, capacity, data security, uptime, mobile computing integration, and built-in business intelligence. New features include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help businesses of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security experts can show you how to incorporate SonicWall firewalls into a complete security plan and design protection into your business processes.
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Progent applies no startup fee and asks no retainer for support services delivered during normal working hours. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
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Progent has a long background delivering a broad range of online network consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering advanced remote network consulting and has provided network support to organizations in all 50 states. Remote support saves travel costs and resolves issues more quickly than onsite service calls.
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Our compensation structure is based on revenue sharing, so just like working as a freelance consultant, your earnings are entirely driven by your generated revenue. Certain Progent support staff stress quality of life and elect to consult at a more relaxed pace, utilizing our flexible schedule to follow personal enthusiasms like mountain biking, motorcycle racing, skiing, surfing, vacations, or spending private time with relatives and friends. Others take advantage of the opportunity to earn big bucks through lots of effort and extended days. Progent fully supports both ends of the spectrum plus everything in the middle.