Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our shared technical database and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied international customer base.
If you have experience delivering Windows desktop technical support and live in the Santa Cruz area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on offering IT expertise and technical support to small and mid-size businesses will be your chance to operate personally with decision makers and add measurably to the success of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless communications to help you to implement fast solutions when you help with business-critical tasks.
Job Title
Desktop Engineer
Job Code
P016
Location
Work from home, virtual office environment.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Main Responsibilities
Maintain, analyze and troubleshoot issues with all releases of Microsoft Windows-powered desktop and notebook computer systems and others as required.
Work directly with computer end users in helping to identify and resolve application and OS issues that hinder productivity
Install, integrate and test a range of popular apps on user PCs
Work on-site to diagnose and resolve both urgent and persistent issues that affect the stability, protection, performance, connectivity, and overall functionality of workstations, notebooks, printers and other hardware
Deploy new end-user hardware and help with other installations, upgrades, and exchanges of workstations, laptop computers and related equipment
Provide the prompt diagnosis and remediation of desktops and notebooks and related hardware
Stay current with an expert knowledge of PC and laptop computing applications and utilization of connectivity technologies including the Internet
Experience
Minimum Work Background Requirements
Three years background in workstation admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to resolve computer issues and escalate support services when necessary
In-depth experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 programs such as Outlook, Word, and Excel
High-level speaking and written communication skills
Proven commitment to facilitating uninterrupted productivity
Operate without supervision and display distinct quality of responsibility and motivation
If you would like to look further into this job, please email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are applying for.
System Center Configuration Manager automates software deployment across multiple sites, streamlines compliance settings management, keeps track of network assets, guards against corporate data leakage, performs network health monitoring, allows secure self service, and delivers a common control mechanism for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist you with any aspect of designing, implementing, using and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Progent's Mac consultants can support the creative aspect of Macintosh environments by providing help services and education in graphics, sound, and video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Progent's Microsoft and Cisco certified network consultants can provide advanced help with a broad range of products and technologies and can deliver that expertise remotely anywhere in the U.S. or onsite in major cities across the country and anywhere in . Progent offers online help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a combination of Microsoft and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE network specialists for the toughest connectivity problems, plus the support of CISA-accredited security consultants to assist with high-level security design and troubleshooting. Progent has provided remote troubleshooting to companies in all 50 states in the U.S.
Progent’s Co-managed Help Desk service allows your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Microsoft-certified database developers offer small and midsize businesses remote DBA and programming services for popular database platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support available from Progent include installation and configuration, database design and coding, management services, replication strategies, storage management, tuning, migration, security and compliance, backup and recovery systems, troubleshooting, and webinar training.
Progent offers the expertise of a veteran consultant with years of hands-on experience configuring, maintaining, and enhancing video conferencing systems from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your internal IT support group, your Internet Service Provider, and your video conferencing technology vendor to help your company increase the business value of your video conferencing ecosystem.
The new ASA 5500-X Series of firewalls with Firepower Services offer significantly more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can help your company to manage your legacy PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Progent’s Technical Response Center provides low-cost nationwide extended hours remote assistance for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts provide 24x7 telephone support and online secure network access to troubleshoot and repair network problems quickly and economically.
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to receive and transmit email, examine the GAL, import addresses, sync up calendars, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized one-on-one Entourage training.
Progent’s Wireless Consulting Services provide a fast, affordable way for businesses of any size to integrate, manage and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent can provide cost-effective online and onsite support to assist organizations of any size to move all or part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable access to Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Progent's consultants have delivered support for Dynamics GP and Great Plains software for almost two decades and Progent has provided system integration, software development, training, and debugging since the platform's debut. Progent offers high-level expertise for updating out of date Dynamics GP/Great Plains deployments. Progent can help you to plan, validate, and carry out an efficient upgrade from a an outdated release of GP to the current release of Dynamics GP.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and on-premises consulting expertise, application development, and troubleshooting services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based components into a cohesive intranet solution.
SQL Server 2016 introduces significant enhancements in speed, capacity, data security, uptime, mobile computing integration, and built-in business intelligence. New features include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help businesses of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security experts can show you how to incorporate SonicWall firewalls into a complete security plan and design protection into your business processes.
Progent’s colocation center support services are intended for businesses with hardware located at IDCs or data center collocation hosting sites and requiring on-demand on-site help at the colocation facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent offers a full range of IDC and data center and collocation consulting services such as system topology analysis, Windows and Linux server installation and maintenance, tech support for server and communications networking, development and deployment of zero-downtime configurations, defining and deploying layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server and storage cluster configurations.
If your company is developing UNIX or Linux applications in an environment that has Windows-based processors, desktops, and office productivity products, Progent can provide full-service IT outsourcing that allows you to focus on your area of high-value expertise while avoiding the constant distraction of maintaining your company information system. By using automated server monitoring and by delivering remote and in-person support when your business needs it, Progent represents an economical way for managing an information system that features high availability, security, and performance. Progent's developer assistance services include comprehensive information technology outsourcing, virtual infrastructure, online and on-premises service and repair, proactive network monitoring services, and Help Desk Call Center services.
Progent offers affordable remote consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data.
Progent applies no startup fee and asks no retainer for support services delivered during normal working hours. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
.
Progent's Cisco IP phone and video IP phone experts can help you to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to receive and send messages, search the Exchange global address list, import addresses, sync up calendars, and invite fellow workers to conferences with your Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage education.
Progent's Apple Mac networking consultants can help you with a wide array of network foundation areas including system architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies including VoIP and fast wireless connectivity. For business networks based solely on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and depth to deal with the complexity of planning, integrating, and maintaining a system infrastructure that is robust, secure, efficient and aligned with your corporate goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan SAN systems. Progent can also provide certified experts to support Cisco routers and switches.
If your business operates a UNIX, Linux, or Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire organization in a wide range of security topics including security administration procedures, security design and strategies, connection management products and methodology, applications development security, business processes security, physical security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISM and CISSP define the fundamental skills and international standards of performance that network security managers are required to possess. These accreditations give executive management the assurance that those who have earned their CISM or CISSP qualification have demonstrated the experience and knowledge to offer world-class security support and consulting help.
Progent can help small and medium-size organizations to deploy centralized remote endpoint management and monitoring tools for maintaining endpoint devices operated by at-home workers.
Progent has a long background delivering a broad range of online network consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering advanced remote network consulting and has provided network support to organizations in all 50 states. Remote support saves travel costs and resolves issues more quickly than onsite service calls.
With virtual server technology, businesses can operate many virtual machines on a single physical server. Virtual server technology enables businesses to enjoy all the benefits of server isolation, while avoiding the expense associated with buying extra server hardware. Virtual servers are also the critical technology for building private clouds, which provide important benefits including lowering the costs of capital equipment, datacenter facilities, and management while improving data protection, network availability, and disaster recovery. Other important server management technologies are server monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's certified server management experts can assist you in all aspects of server consolidation and management to enable your company to contain expenses and conserve time.
Progent can help you in any and all phases of your upgrade to Exchange Server 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your VMs, databases and logs; setting up HLB for fault-tolerant CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Our compensation structure is based on revenue sharing, so just like working as a freelance consultant, your earnings are entirely driven by your generated revenue. Certain Progent support staff stress quality of life and elect to consult at a more relaxed pace, utilizing our flexible schedule to follow personal enthusiasms like mountain biking, motorcycle racing, skiing, surfing, vacations, or spending private time with relatives and friends. Others take advantage of the opportunity to earn big bucks through lots of effort and extended days. Progent fully supports both ends of the spectrum plus everything in the middle.
