Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Joining Progent
Progent is an innovative computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in the United States. Our shared technical database and team approach to problem resolution has helped Progent to build up a talented staff and a satisfied international client base.
If you have a background delivering Windows desktop technical support and reside in the Santa Cruz area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and technical support to small businesses will be your chance to work personally with decision makers and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and mobile connectivity to help you to deliver quick solutions when you help with mission-critical tasks.
Position Title
Desktop Engineer
Job Code
P016
Location
Work from home, virtual office environment.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, workstation, laptop and peripheral setup, offsite access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Essential Activities
Responsibilities
Support, diagnose and resolve problems with all versions of Windows-powered desktop and notebook systems and others as necessary.
Work directly with computer end users in helping to identify and fix application and OS issues that impact productivity
Install, integrate and verify a variety of applications on user PCs
Work on-site to find and remediate both emergency and chronic issues that impact the reliability, security, performance, connectivity, and overall functionality of workstations, laptops, printers and other end user equipment
Deploy new end-user hardware and help with other installations, updates, and exchanges of PCs, notebooks and related hardware
Provide the timely diagnosis and remediation of PCs and laptop computers and related hardware
Remain updated with advanced knowledge of PC and notebook applications and use of WAN technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years background in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and resolution)
Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to resolve network issues and escalate support when required
In-depth experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to facilitating uninterrupted productivity
Operate without supervision and show marked characteristics of responsibility and drive
If you want to apply for this job, please email your resume to job-p016@progent.com. Be sure to specify the job code of the opening that interests you.
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