Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Joining Progent
Progent is an innovative computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in the United States. Our shared technical database and team approach to problem resolution has helped Progent to build up a talented staff and a satisfied international client base.
If you have a background delivering Windows desktop technical support and reside in the Santa Cruz area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and technical support to small businesses will be your chance to work personally with decision makers and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and mobile connectivity to help you to deliver quick solutions when you help with mission-critical tasks.
Position Title
Desktop Engineer
Job Code
P016
Location
Work from home, virtual office environment.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, workstation, laptop and peripheral setup, offsite access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Essential Activities
Responsibilities
Support, diagnose and resolve problems with all versions of Windows-powered desktop and notebook systems and others as necessary.
Work directly with computer end users in helping to identify and fix application and OS issues that impact productivity
Install, integrate and verify a variety of applications on user PCs
Work on-site to find and remediate both emergency and chronic issues that impact the reliability, security, performance, connectivity, and overall functionality of workstations, laptops, printers and other end user equipment
Deploy new end-user hardware and help with other installations, updates, and exchanges of PCs, notebooks and related hardware
Provide the timely diagnosis and remediation of PCs and laptop computers and related hardware
Remain updated with advanced knowledge of PC and notebook applications and use of WAN technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years background in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and resolution)
Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to resolve network issues and escalate support when required
In-depth experience delivering software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to facilitating uninterrupted productivity
Operate without supervision and show marked characteristics of responsibility and drive
If you want to apply for this job, please email your resume to job-p016@progent.com. Be sure to specify the job code of the opening that interests you.
Progent's Shared Call Center service allows your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent can provide online and on premises consulting to assist your organization with any aspect of business intelligence reporting ranging from debugging or modernizing reports to designing and implementing an advanced business intelligence solution. Progent's management reporting experts can assist you to support your existing BI environment, assist you to upgrade databases and applications from an outdated reporting product to a modern one, and deliver as-needed remote training tailored to your individual requirements. Progent's business reporting professionals offer expertise in all popular business analytics reporting tools such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.
Progent can help your business to understand the many subscription options offered with Microsoft 365, previously branded Office 365, and integrate your network with Microsoft 365 in a way that delivers top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux technology. Progent can also help you to create and manage hybrid solutions that transparently combine on-premises and cloud resources.
Microsoft MCSA Consulting Full-Time Jobs Scotts Valley CA, United States
Progent's Microsoft certified consultants provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your IT system from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these products to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through experienced planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help your company to configure Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Cisco has designed a full array of routers that includes routers built to deliver the security, performance, and reliability demanded by organizations from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to build a reliable foundation for your IT system and to make it easy to expand as you add new users, start new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.
Lync Server 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) voice communication. Lync Server 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office desktop or Microsoft 365 and streamlines management through integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises support to assist you to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist you to plan and execute an efficient Skype for Business upgrade.
Progent can assist your company to create, implement and debug a backup/restore plan based on MSP360 software. MSP360 offers file/folder or image-based backup/restore for virtual machines and physical machines, supports all popular public clouds, and allows you to create a data protection ecosystem with a low RTO and a defined RPO. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to protect against data loss resulting from user miscues, computer glitches, ill-intentioned users, and external assaults such as ransomware. For details, go to ProSight Data Protection Services 360 Backup services.
Progent's SonicWall firewall experts can help you integrate, maintain, and tune SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall firewalls into an end-to-end security solution and design protection into your business practices.
If your company network mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to incorporate your IT resources into a unified network that allows all your OS platforms to run side by side for easy management, transparent information exchange, high availability, superior throughput, and strong protection. Progent's UNIX/Linux/Solaris and Windows integration support offerings include IT architecture integration and service, support for Windows services for UNIX, remote server monitoring and management, remote network help and troubleshooting, on-site technical support, and Help Desk services.
Progent's Cisco-Certified network experts offer professional PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack security, and secure connectivity services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible level of protection, speed and availability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management solutions. Progent's network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Before Progent's Microsoft Operations Manager solution, network problems were handled reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend reports sent by MOM, Progent is now able to fix network problems before they grow to be critical enough to disrupt network uptime. Thanks to MOM, Progent can deal with incipient problems before clients suspect that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class service continuity, security and performance.
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also supports low-cost backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or onsite services to help you to design, install, optimize and debug a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup technology.
For desktop virtualization, Progent can provide the support of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop solution that maximizes the business impact of your IT network; integrate XenDesktop technology with your physical and virtual servers, user computers, and printers; upgrade your older desktop virtualization software to current versions of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also train your network managers to follow best practices to maintain your XenDesktop solution efficiently.
Progent's Sun Solaris platform consulting experts provide small businesses and developers assistance with managing and maintaining Solaris systems that run with Microsoft-based technology. Progent offers your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of expertise offers you a convenient one-stop consulting firm to help you create and maintain a secure and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) apart from each other. Progent's roster of seasoned network experts can assist your business to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your functional needs and budget. Progent can make sure you follow best practices for installing your MetroCluster solution by delivering guidance with tasks like assigning shelf IDs, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery system to prove adherence with information assurance standards and regulatory requirements.
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and advanced services to provide comprehensive endpoint detection and response (EDR).
Progent's certified cybersecurity experts can run NodeZero-based penetration tests to make sure your security monitoring and protection systems and policies are properly set up and effective.
Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to preserving the proper operation of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can afford a level of network stability that was once reserved for large enterprises. Progent offers several Remote Monitoring and Management solutions available as economical service packages created to help you to detect and fix a an array of network issues before they get big enough to hurt productivity.
E-Mail Guard is Progent's affordable antispam and virus defense managed service that gives small businesses world-class protection against spam, viruses, DHA attacks, and other forms of email-borne attacks on computer systems. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based anti-spam and virus defense services that stop email assaults before they can penetrate the network firewall. Perimeter Manager also allows administrators track and manage their email application, regardless of server vendor, hardware type, or data center location.
Consulting Services Internet Carrier Selection ADSL2+ Services
Progent offers access to the affordable support of online Internet connectivity experts to assist your company to evaluate or update your Internet services so your Internet access solution meets your business requirements. Services available from Progent include evaluation of your current bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a seamless move to a new carrier and/or service arrangement. Provisioning can include optimizing existing routers and switches and deploying additional ones, setting up firewalls, and designing fault-tolerant BGP configurations.
Progent's Support Program for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own service brand as a seamless arm of your network services staff.
Progent provides organizations of any size expert support for Intrusion Protection Systems and IPsec VPN solutions from major firewall and VPN security vendors including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and SonicWall. Progent can help you design a comprehensive security strategy and choose the right products from multiple vendors to support your security objectives while sticking within your spending limits.
Progent's Microsoft certified experts provide three ways to help mid-size and large businesses develop an efficient and successful internal Network Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help companies sift through the various high-quality Help Desk software packages on the market and decide what packages may be too costly, lack critical capabilities, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for organizations who need to augment their in-house Help Desk staff for special tasks or to fill in for vacationing or indisposed personnel.
Progent's Cisco-authorized network engineers can help you build an economical, 24x7 Internet connection solution that can achieve 24x7 Internet connectivity via a wide range of fault tolerant Internet access technologies including non-stop BGP, transparent fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert professionals to help you utilize the latest techniques for high availability Internet connectivity to implement a cost-effective, fully redundant Internet interface with automatic failover and other features to deliver fault tolerant Internet access.
Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your servers, such as printers and scanners, network appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Progent's Microsoft-certified engineers provide computer help and IT consulting expertise for Microsoft Exchange Server 2003, Windows 2003 Server, and for the entire line of Microsoft server platforms. Progent's migration, configuration, management, and troubleshooting expertise for Microsoft Exchange Server include system design, deployment, documentation, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, tune, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2003 migration plan that minimizes productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the background to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and design services include assistance with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.
Progent's certified security consultants can perform NodeZero-powered PEN tests to verify your security monitoring and protection systems and policies are correctly set up and effective.
Progent's certified Windows Server 2022 consultants can assist your company to design and implement a cost-effective upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted network architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Progent can provide comprehensive online support for all technologies common to today's small business IT systems and allows you to outsource an array of strategic, as-needed support services including a part-time Chief Information Officer to provide senior-level IT design and negotiating capability, a Technical Response Center for help desk support, proactive server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for major projects such as site relocations orOS upgrades, Cisco-certified consultants for designing fast and reliable infrastructure, security specialists to ensure data safety and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software developers to write, customize, or repair business applications.
Progent makes use of the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent maintains a team of network consultants located in the Tampa area, and Progent also offers remote support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity preparedness consultants. Progent can also assist you to design and carry out a migration to the Flexential facility by providing services like designing solution configuration, specifying hardware components, system configuration and validation, troubleshooting, setting up remote management, and educating your network staff.
Watsonville CA, USA Emergency Microsoft MCTS Consulting Career Opportunities
Progent's Microsoft-certified experts can deliver a variety of consulting services to help organizations of all sizes to deploy, manage, and support environments that incorporate workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's experienced project managers can assist to create test labs to evaluate Windows 8.1 and develop and manage Windows 8.1 migration plans following leading practices.
Progent's support specialists in Apple OS X and Windows technology can show you how to integrate Mac and Windows computers into cohesive environments with full sharing and collaboration support. Enabling efficient cooperation among a mix of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and background with Mac and Windows products. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer world class support to companies that depend on these technologies to keep their strategic advantage. Progent's consultants can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Progent's Cisco CCIE-certified networking consultants have extensive background helping Internet Service Providers to architect, deploy, manage, optimize, and troubleshoot fault-tolerant, scalable network environments suitable for shared public networks.
System Center Configuration Manager automates application and device deployment across multiple sites, streamlines security and compliance settings control, keeps track of network resources, protects against corporate data leakage, performs health reporting, enables safe self service, and delivers a single control mechanism for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help businesses of any size with any aspect of planning, implementing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.