Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our shared technical database and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied international customer base.

If you have experience delivering Windows desktop technical support and live in the Santa Cruz area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on offering IT expertise and technical support to small and mid-size businesses will be your chance to operate personally with decision makers and add measurably to the success of exciting businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless communications to help you to implement fast solutions when you help with business-critical tasks.

If you would like to look further into this job, please email your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are applying for.

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    Compensation for Microsoft Consultant Part Time Job

    Our compensation structure is based on revenue sharing, so just like working as a freelance consultant, your earnings are entirely driven by your generated revenue. Certain Progent support staff stress quality of life and elect to consult at a more relaxed pace, utilizing our flexible schedule to follow personal enthusiasms like mountain biking, motorcycle racing, skiing, surfing, vacations, or spending private time with relatives and friends. Others take advantage of the opportunity to earn big bucks through lots of effort and extended days. Progent fully supports both ends of the spectrum plus everything in the middle.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Location

    Work from home, virtual office environment.

    Expertise

    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email client
    • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, analyze and troubleshoot issues with all releases of Microsoft Windows-powered desktop and notebook computer systems and others as required.
    • Work directly with computer end users in helping to identify and resolve application and OS issues that hinder productivity
    • Install, integrate and test a range of popular apps on user PCs
    • Work on-site to diagnose and resolve both urgent and persistent issues that affect the stability, protection, performance, connectivity, and overall functionality of workstations, notebooks, printers and other hardware
    • Deploy new end-user hardware and help with other installations, upgrades, and exchanges of workstations, laptop computers and related equipment
    • Provide the prompt diagnosis and remediation of desktops and notebooks and related hardware
    • Stay current with an expert knowledge of PC and laptop computing applications and utilization of connectivity technologies including the Internet

    Experience

    Minimum Work Background Requirements
    • Three years background in workstation admin new software setup, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer debugging and fault isolation skill, knowledge to implement short-term patches to resolve computer issues and escalate support services when necessary
    • In-depth experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 programs such as Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Proven commitment to facilitating uninterrupted productivity
    • Operate without supervision and display distinct quality of responsibility and motivation