Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Why Consultants Are Joining Progent
Progent is an innovative computer consulting and IT outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive support information base and collaborative style of problem solving has allowed Progent to retain a talented staff and a loyal worldwide customer base.
If you have a background providing Windows desktop technical support and live in the Santa Cruz area, teaming with Progent and working for Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-output consultants. Progent's concentration on providing IT consulting and network help to small companies will give you the chance to work closely with top executives and add measurably to the success of dynamic businesses. Also, Progent's virtual office network provides advanced tools for remote access and mobile connectivity to enable you to deliver quick solutions when you help with mission-critical tasks.
Home-based, virtual office environment.
Primary Areas of Expertise
Exchange-based Outlook email
Microsoft software products, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Support, analyze and troubleshoot problems with all releases of Microsoft Windows-based desktop and notebook computers and others as needed.
Work with computer users in helping to find and fix app and OS problems that hinder user productivity
Deploy, configure and test a variety of software programs on user PCs
Work on-site to diagnose and fix both urgent and chronic issues that affect the stability, protection, speed, connectivity, and overall capability of desktops, notebooks, imaging devices and other hardware
Deploy new end-user hardware and help with other deployments, updates, and swaps of PCs, notebooks and associated hardware
Provide the prompt diagnosis and remediation of PCs and notebooks and associated equipment
Stay updated with an expert knowledge of desktop and notebook computing applications and utilization of connectivity technologies including the Internet
Minimum Professional Background Requirements
Three years background in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and resolution)
Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to resolve network problems and escalate support when required
In-depth experience providing software help to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Proven dedication to facilitating continuous operations
Operate without supervision and display marked characteristics of ownership and motivation
If you want to pursue this position, please send your qualifications to firstname.lastname@example.org. Be sure to include the job number of the opportunity that you are asking about.
Progent provides nationwide online phone support and troubleshooting services for companies that operate macOS and OS X environments or whose information systems include a mix of Mac and Microsoft Windows technology. Progent's experts can provide Apple macOS and OS X clients a variety of services including desktop assistance, migration to the latest version of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with iPhone and iPad support, or moving to iCloud. Remote IT help provides optimum leverage for your IT budget by extending client efficiency and limiting the hours billed for network repair services. Sophisticated remote access utilities and skilled technicians and engineers allow Progent to solve the majority of IT problems without wasting time and money by going to your site. In most of situations your network problems can be dealt with over the phone or through a mix of phone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to help you with the most difficult system issues.
Progent's Private Cloud Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in a solution that gives the highest level of dependability and expandability and is also easy to transfer to another host. Progent's Private Cloud Hosting options are based upon mature virtualization platforms that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and network management while benefiting from world-class reliability and an unmatched level of vendor flexibility.
Dynamics GP/Great Plains software includes analytics and reporting capabilities that allow you to monitor all operations, revenues and spending, and market patterns with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support expertise can enable you to design reports that let you analyze your business more thoroughly, turning uncooked data into useful management information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to deliver specialized line-of-business software development and eCommerce applications that integrate seamlessly with Microsoft Dynamics GP.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent can show you how to design, deploy, manage, monitor, and troubleshoot a viable Wi-Fi network architecture, recommend sensible technology, and integrate wireless access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a complete 802.11ac wireless system security plan that is well integrated with the security plan for your overall corporate network.
Windows Enterprise Directory requires extensive practical experience to integrate optimally across an enterprise. Progentís Microsoft Certified engineers are experienced in designing, deploying, and troubleshooting sophisticated Enterprise Active Directory projects. Progentís fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual beta software configuration objects in online Active Directory systems, and repair of unsuccessful configurations of AD and Active Directory-integrated applications.
Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in key areas including secure multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut network expenses and improve productivity.
Progent provides clients access to engineers who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that clients deserve to be sure that their computer service consultants have formal testing plus broad real-world backgrounds so that Progent's customers can engage Progent's support with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly better vendor support than is offered to non-certified consultants, enabling Progent to offer customers a higher class of computer support. In addition, major certifications such as CISM or CISSP for network security can help enterprise clients to demonstrate compliance with regulatory demands by engaging the services of recognized industry professionals.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Power BI consultants can assist you to design, deploy, maintain, enhance or debug your Power BI solution. Progent can also assist you to prepare your source data for Power BI visualizations. Progent can assist you build and administer a local, cloud, or hybrid environment to run Power BI.
Altaro VM Backup software offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular restore options for individual files and emails, support for Windows Server CSV and VMware vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide range of services to assist you to design, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Unified CM applications that include Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE VoIP networking support, and creating UCS server failover and Cisco SRST systems for survivability.
Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco Premier IT consulting experts. With Progent's economically priced IT support packages, small organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to offer small business networks world-class availability, protection, and productivity.
Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The practice of documenting and archiving support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized control of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's security services to create and centrally manage network ecosystems that span branch offices, data centers, and cloud resources.
Progent's CISSP-premier network security consultants can help organizations of any size with any aspect of IT security. Progent can create cost-effective cybersecurity systems that guard a small office against modern malware attacks or Progent can design, configure, and manage a comprehensive security strategy for hybrid enterprise networks that support onsite, remote, and mobile users sharing network resources spread across a mix of physical datacenters and public and private clouds.
Progent offers affordable remote consulting to assist businesses of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical online and onsite consulting, software development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud-based infrastructure into a cohesive information management system.
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site migrations, Progent offers the knowledge and experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design services include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.
Progent's Network Call Center Outsourcing Support Services for PC desktop technical support are designed specifically for small organizations who require immediate availability of a Help Desk Call Center with professional phone support and full escalation options but who must operate within a restricted information technology budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Evaluation, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.
Progent offers one-on-one education customized for people who want to expand their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online classes for Mac applications.
Progentís professionals offer expertise in multiple technologies relevant to mobile connectivity such as system infrastructure, Activesync, wireless security, mobile email, Microsoft Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft and Cisco certified experts can save your company work and money by applying their wireless experience to help you choose and integrate mobile connectivity technologies that fit the needs of your business. Progent can also tune your network infrastructure so that mobile appliances work better.
Progent's Microsoft-certified consultants offer remote or onsite support to assist companies of all sizes to plan, deploy, administer, and troubleshoot a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier versions of Data Protection Manager or from a different backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for fixing particularly stubborn problems, or full project management services. Progent's consultants can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Secure Application Publishing with ISA Server 2006 allows greater protection of intranet resources while enabling enhanced productivity by making these resources accessible to authorized remote or mobile users. Internet Security and Acceleration Server helps guard business applications, services, and data across all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier ISA Server consultants can help you plan, install, configure, and maintain ISA Server 2006 on your system so that your business achieves a highly functional and economical balance of protection, productivity, and speed.
Progentís consultants provide expertise in a variety of disciplines relevant to mobile connectivity including network infrastructure, Activesync, wireless security, wireless email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your company time and money by applying their wireless experience to help you choose and integrate mobile networking technologies that fit the needs of your company. Progent can also optimize your network infrastructure so that mobile appliances perform better.
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, developing efficient migration procedures, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training systems for new technologies. For Progent clients who lack sufficient internal resources to configure effective test environments, the lab cuts capital costs and technical risk and helps keep critical network projects on schedule.
Microsoft Windows SUS allows information technology administrators to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, IT staff can completely and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft WSUS such as designing the Microsoft SUS deployment, setting up client's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your network environment.
Progentís Wireless Site Survey assists you to design and install a WiFi LAN customized for your facilities, offering your business a wireless solution that delivers the coverage, speed, load-handling capability, QoS, data protection, and roaming ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed on-premises service.
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in an environment that delivers the maximum level of availability and expandability and is in addition easy to transfer to another host. ProSight Virtual Hosting services are built on proven virtualization technologies that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor flexibility.
Nagios and MRTG are useful, license-free monitoring utilities that operate on the Linux OS and can be deployed to monitor UNIX/Linux environments, Windows systems, or multi-platform environments where Linux and Microsoft Windows coexist. Nagios lets network support engineers to track system services such as SMTP, HTTP, SSH, and NNTP. MRTG lets you graph the bandwidth in and out of SNMP-enabled network devices such as servers, routers, and switches. Progent's network integration experts can show you how to use both these programs to streamline and repair your computer network.
Progent's certified consultants can help your company to assess Windows 7 to confirm application and driver compatibility and to check its speed and reliability running in your environment. Progent can also show you how to evaluate the potential business advantages of adopting Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can help you to plan and execute a smooth deployment of Microsoft Windows 7 from a an older release of Windows.
Cisco's Meraki family of access and aggregation switches are designed for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote expertise to help your company to design and deploy an efficient network solution based on Meraki switches, simplify network administration with Meraki's cloud-based management tools, configure policies to ensure security and compliance, create and validate a disaster preparedness strategy, and troubleshoot technical issues related to any facet of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking solution.
Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, optimizing and repairing System Center Operations Manager environments and can provide organizations of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to assist you to remediate serious issues uncovered by Microsoft SCOM 2012.
Help Desk Engineer Contractor Jobs Capitola, CA, United States
Progent offers organizations of all sizes enterprise-class IT remote or on-premises consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consulting experts also offer security consulting for businesses varying in size from the small office to the worldwide enterprise.
Progent can help your business to understand the wealth of subscription options offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid networks that seamlessly combine local and cloud products and services.
E-Mail Guard is a comprehensive service for defending against spam and virus attacks. E-Mail Guard handles the security and administration of company email by offering continually improved spam and virus blocking, policy administration, content filtering, and defense against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and analysis tools as well as outbound email filtering to let you troubleshoot your e-mail environment and define and regulate corporate email policy.
Help Desk Support Telecommute Job Santa Cruz County
Progent's certified ISA Server consultants have extensive backgrounds developing corporate security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small business plan and deploy an installation of ISA Server 2004 that meets your information protection needs without limiting your productivity.
Progent's Mac consultants can promote the creative aspect of Mac environments by providing help services and education in graphics, sound, and video. Progent's consultants offer help in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their reach, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.
Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Cisco Cisco Unified Communications Manager, previously named CallManager, operates as the center of Cisco's communications and collaboration solution. CUCM and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants offer effective and affordable online and onsite support to assist organizations of any size to build and administer CUCM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum business value. Progent's consultants can help with any aspect of CUCM support and debugging in areas that include integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
Progentís fault tolerant system consultants offer reliability support, disaster recovery services, system load balancing, high-availability interoffice connectivity, 24x7 Internet connection design, non-stop data center support, and other 24x7 networking support to show your company integrate a 24x7 network for strategic applications. Progent possesses the knowledge and experience to design economical, fault-tolerant networks by deploying the evolving library of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. Progentís Microsoft and Cisco certified consultants can help you design a high-availability mutli-site network with a completely mirrored Internet interface and efficient network load balancing.