Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our shared support information base and team approach to problem resolution has allowed Progent to build up a strong staff and a loyal worldwide client base.
If you have a background giving desktop support and reside in the Santa Cruz area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical help to small and mid-size companies will give you the opportunity to work closely with decision makers and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and wireless communications to enable you to deliver fast solutions when you take on mission-critical tasks.
Job Title
Desktop Engineer
Job Code
P016
Location
Home-based, virtual office environment.
Required Expertise
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Responsibilities
Support, analyze and troubleshoot problems with all releases of Microsoft Windows-powered desktop and laptop systems and others as required.
Work with computer users in assisting to identify and resolve app and OS issues that disrupt user productivity
Deploy, configure and test a variety of applications on user workstations
Operate on-premises to diagnose and fix both emergency and persistent issues that affect the reliability, protection, speed, connectivity, and overall capability of workstations, notebooks, imaging devices and other hardware
Deploy new end-user equipment and help with other deployments, updates, and exchanges of workstations, laptop computers and associated hardware
Provide the prompt diagnosis and remediation of workstations and notebooks and associated hardware
Stay current with an expert knowledge of desktop and notebook applications and utilization of connectivity infrastructure including the Internet
Experience
Minimum Work Background Requirements
Three years background in desktop PC admin new program configuration, computer and peripheral integration, trouble analysis and correction)
Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to resolve computer issues and escalate support services when necessary
Broad experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to enabling continuous operations
Work independently and display marked characteristics of responsibility and drive
If you wish to look further into this opening, you should email your resume to job-p016@progent.com. Please include the job number of the opening that you are applying for.
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The clustering technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 is radically re-engineered to streamline the deployment, configuration, and administration of clusters that offer improved levels of network availability, security, efficiency, and versatility. New or improved capabilities include automated cluster Validation, revamped configuration and installation, improved cluster administration, redesigned cluster architecture for maximum availability, better security and quorum models, minimization of failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can help your company evaluate the advantages of Windows clustering, plan and execute a deployment, train your network support personnel to manage your cluster environment, deliver continuing consulting and support services, and create and test a disaster recovery procedure.
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that minimizes your vulnerability to ransomware and meets your company's requirements.
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Progent's Citrix consultants can assist you to assess the potential strategic value of the available editions of Essentials for Hyper-V, help you to use Citrix management tools in your Hyper-V environment, and demonstrate to you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and fault tolerance of your virtual environment while reducing the cost of equipment and support and simplifying administrative processes.
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Progent has more than a decade of background integrating, and supporting the key platforms included with Microsoft System Center and can assist you to design, install, support, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can assist you to upgrade to the current version of Microsoft System Center from an earlier release or from a third-party IT management solution to provide the advantages of enterprise-class deployment, centralized management, security and compliance, plus infrastructure and critical application availability and performance monitoring.
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Progent’s IT outsourcing support offerings for small businesses include planning Server 2003, Microsoft .NET Server, and BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-premises repair, resolving chronic IT problems, and creating a company-wide security strategy. Progent can show you how to enhance network reliability and performance with non-stop configuration, resilient network architecture, and proactive server monitoring. Progent also provides project management help for large-scale migrations and can help with needs definition, resource inventory, bill of materials development, vendor selection, procurement logistics, and professional documentation. Progent’s computer outsourcing help also features training for office productivity products such as Office XP.
