Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee compensation have allowed Progent to be among the fastest growing and most successful Microsoft Partners in America. Our shared technical information base and team style of problem solving has helped Progent to retain a talented staff and a loyal worldwide client base.

If you have experience providing Windows desktop help and live in the Santa Cruz area, joining Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on offering IT consulting and network support to small and mid-size businesses will be your opportunity to work personally with decision makers and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and mobile communications to enable you to deliver fast solutions when you take on mission-critical problems.

If you wish to be considered for this opening, please email your resume to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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Select a Topic:


Job Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered PC and laptop systems and others as needed.
  • Work with computer users in assisting to identify and resolve app and OS issues that hinder productivity
  • Deploy, configure and test a range of popular apps on user workstations
  • Operate on-premises to find and remediate both emergency and persistent problems that reduce the reliability, protection, speed, accessibility, and general functionality of workstations, laptops, imaging devices and other hardware
  • Deploy new end-user hardware and help with other installations, updates, and exchanges of PCs, laptop computers and related equipment
  • Provide the timely diagnosis and repair of PCs and notebooks and associated equipment
  • Remain updated with advanced knowledge of PC and notebook applications and utilization of WAN infrastructure including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years experience in workstation administration new software configuration, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer troubleshooting and problem isolation skill, talent to implement temporary patches to resolve computer issues and escalate support when necessary
  • Broad background providing software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated commitment to enabling continuous operations
  • Operate independently and show distinct quality of responsibility and motivation