Progent is looking for Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer marketing, support delivery, network environment, and employee benefits have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in America. Our shared technical database and collaborative approach to problem resolution has allowed Progent to build up a talented staff and a loyal worldwide client base.

If you have experience providing Windows desktop technical support and live in the Santa Cruz area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's staff of collaborative, high-output engineers. Progent's concentration on offering IT consulting and network support to small companies will give you the chance to work closely with top executives and contribute significantly to the success of exciting businesses. In addition, Progent's virtual office infrastructure provides advanced tools for remote support and wireless connectivity to help you to implement quick solutions when you take on business-critical problems.

If you would like to pursue this position, you should email your resume to job-p016@progent.com. Please specify the job code of the position that you are considering.

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Select a Topic:


Position Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Responsibilities
  • Support, diagnose and resolve problems with all releases of Microsoft Windows-powered workstation and laptop computer systems and others as required.
  • Work with computer end users in helping to find and resolve application and OS problems that impact productivity
  • Deploy, configure and verify a variety of popular apps on user workstations
  • Operate on-site to diagnose and resolve both urgent and chronic issues that reduce the stability, protection, speed, connectivity, and overall functionality of workstations, notebooks, imaging devices and other end user equipment
  • Install new end-user hardware and help with other installations, upgrades, and exchanges of desktops, notebooks and related hardware
  • Assure the timely diagnosis and repair of desktops and notebooks and associated equipment
  • Remain up-to-date with an expert knowledge of desktop and laptop applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years background in desktop PC administration new software setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer troubleshooting and problem isolation ability, knowledge to install temporary patches to solve network problems and escalate support when necessary
  • Broad background providing software help to small companies for all Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to enabling continuous operations
  • Operate without supervision and display marked quality of ownership and motivation