Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative network support and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our shared support information base and team approach to problem resolution has allowed Progent to build up a strong staff and a loyal worldwide client base.

If you have a background giving desktop support and reside in the Santa Cruz area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on providing computer expertise and technical help to small and mid-size companies will give you the opportunity to work closely with decision makers and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and wireless communications to enable you to deliver fast solutions when you take on mission-critical tasks.

If you wish to look further into this opening, you should email your resume to Please include the job number of the opening that you are applying for.

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    Job Title

    Desktop Engineer

    Job Code



    Home-based, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    • Support, analyze and troubleshoot problems with all releases of Microsoft Windows-powered desktop and laptop systems and others as required.
    • Work with computer users in assisting to identify and resolve app and OS issues that disrupt user productivity
    • Deploy, configure and test a variety of applications on user workstations
    • Operate on-premises to diagnose and fix both emergency and persistent issues that affect the reliability, protection, speed, connectivity, and overall capability of workstations, notebooks, imaging devices and other hardware
    • Deploy new end-user equipment and help with other deployments, updates, and exchanges of workstations, laptop computers and associated hardware
    • Provide the prompt diagnosis and remediation of workstations and notebooks and associated hardware
    • Stay current with an expert knowledge of desktop and notebook applications and utilization of connectivity infrastructure including the Internet


    Minimum Work Background Requirements
    • Three years background in desktop PC admin new program configuration, computer and peripheral integration, trouble analysis and correction)
    • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to resolve computer issues and escalate support services when necessary
    • Broad experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated dedication to enabling continuous operations
    • Work independently and display marked characteristics of responsibility and drive