Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Benefits of Joining Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in America. Our extensive support information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied international client base.
If you have experience giving Windows desktop help and live in the Santa Cruz area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing IT expertise and technical support to small businesses will be your opportunity to operate closely with top executives and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote support and mobile connectivity to help you to implement fast solutions when you take on business-critical tasks.
Position Title
Desktop Engineer
Job Number
P016
Location
Home-based, virtual office environment.
Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Main Responsibilities
Support, analyze and resolve problems with all releases of Microsoft Windows-based workstation and notebook systems and others as necessary.
Work directly with computer users in helping to find and resolve app and OS problems that disrupt productivity
Install, integrate and test a variety of popular apps on user PCs
Operate on-site to diagnose and resolve both urgent and persistent issues that affect the reliability, protection, performance, accessibility, and general functionality of desktops, laptops, imaging devices and other hardware
Install new end-user hardware and help with other installations, upgrades, and swaps of desktops, laptop computers and associated equipment
Provide the timely analysis and repair of desktops and notebooks and associated equipment
Stay updated with advanced knowledge of PC and notebook computing applications and utilization of WAN infrastructure including the Internet
Experience/Education
Minimum Professional Experience Requirements
Three years background in desktop PC administration new program setup, computer and peripheral integration, troubleshooting and mitigation)
Strong computer debugging and fault isolation ability, knowledge to implement temporary patches to solve computer problems and escalate support services when necessary
In-depth experience delivering software assistance to small companies for all Microsoft Windows OS, Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Proven commitment to enabling uninterrupted operations
Work without supervision and display distinct characteristics of ownership and drive
If you would like to be considered for this job, you should send your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are considering.
Progent's Cisco Meraki Wi-Fi access point experts offer remote and on-premises support services to assist organizations of all sizes to design, deploy, maintain, expand or debug Wi-Fi networks that include Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security, manageability and availability for wired and wireless clients irrespective of their location or device.
Progent’s Microsoft certified consultants offer a range of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and ERP package built, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and configure, and with its segmented approach you are able to purchase only the functions you currently need, with the option to add clients and increase functionality in the future. Progent’s Microsoft Dynamics GP consulting experts can show you how to deploy, customize and manage the current release of Dynamics GP or upgrade smoothly from an older edition.
Dynamics GP allows you to expand and control your business better by offering deep availability of strategic information and a rapid ROI. Dynamics GP confers important productivity benefits such as its ability to extend the reach of your company, manage your accounting, automate financial operations, standardize processes across your business, refine inventory control, enhance order accuracy, grow revenue and minimize lead-time, and increase cash flow. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Great Plains, and can provide experienced Dynamics GP support professionals to make sure you derive the full advantages of your Dynamics GP business management system.
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.
Progent's Microsoft-certified Windows Server 2000 experts offer computer support and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and troubleshooting services include system design, deployment, documentation, on-site and remote technical support, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Progent's SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete security plan and build security into your business processes.
Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to deploy, manage, and debug Cisco wireless devices such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Cisco offers an extensive product line of routers that includes routers built to provide the security, bandwidth, and reliability required by customers from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.
E-Mail Guard is Progent's affordable anti-spam and virus defense managed service that offers small companies world-class defense against spam, viruses, directory harvesting, and other forms of e-mail-based assaults on IT networks. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive suite of web-managed spam filtering and antivirus services that ward off email attacks before they can penetrate the corporate firewall. Perimeter Manager also allows administrators monitor and manage their e-mail systems, regardless of server platform, hardware type, or data center location.
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco devices for streamlined management.
Progent believes that a carefully designed and executed network can be a crucial factor for enabling a firm's success, and Progent follows this credo in our corporate network infrastructure. Progent has built a zero-downtime virtual office network that enables Progent's in-house consultants and certified contractors to offer fast and effective service, cooperate easily on challenging jobs, and experience professional and private maturity from being part of a dynamic business ethos of self motivation and independence.
Progent's Cisco Wi-Fi VoIP phone configuration experts offer remote and on-premises support to help your organization create and maintain a Cisco Wi-Fi IP phone deployment by delivering services that can range from debugging the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.
Nagios and MRTG are useful, free monitoring utilities that run under Linux and can be deployed to monitor UNIX/Linux environments, Microsoft Windows systems, or mixed-OS networks in which Linux and MS Windows run side by side. Nagios lets network managers to monitor network services including SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system integration consultants can help you use both these programs to tune and troubleshoot your system.
Key features of Microsoft Dynamics GP/Great Plains accounting include a modular design that lets you license only the functionality you require, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, enhanced reporting capabilities that allow you to monitor all activities, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to business information, the capability to integrate data from almost any db software or workstation application into Microsoft GP/Great Plains, plus an open design that makes it possible to create specialized applications. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide expert GP/Great Plains consultants to help you convert the powerful features of Microsoft Dynamics GP/Great Plains accounting into a productive business management solution.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.
Progent's Microsoft-certified Intune consultants can assist your company to assess the strategic value of utilizing Microsoft Intune for administering your portable devices including notebooks, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help you to configure policies, plan and deploy pilot systems to confirm the benefits of Microsoft Intune for your environment, install Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and troubleshoot your Microsoft Intune deployment.
Progent’s Microsoft-premier consultants can help your organization to enhance your servers or desktops from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of upgrading to 64-bit computing, plan an affordable migration strategy that reduces business disruptions, and provide inexpensive, expert remote support to aid you to configure 64-bit software and application programs on your existing hardware.
E-Mail Guard represents a comprehensive solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and management of corporate email by offering constantly updated spam and virus filtering, policy management, content testing, and defense against email-borne DHA and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting tools plus outgoing email testing to help you repair your e-mail system and specify and regulate corporate email policy.
Progent's Cisco-Certified network engineers can help you to run Cisco's management tools alongside a variety of powerful third-party products to create a comprehensive network management solution in order to keep your network running reliably, conserve expensive resources, guard your data, recover rapidly from hardware failure or deliberate attacks, and enable you to add or repurpose valuable resources intelligently and economically as your company grows.
Progent offers affordable online consulting to help businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-centric or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers as-needed consulting to assist you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing services to help you move to the Amazon AWS platform on schedule and on budget.
Microsoft MCSA Consulting Job Opportunities Capitola, CA
Progent offers affordable remote consulting to help you to plan, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or support a resilient, protected and efficient infrastructure that is best suited to your computing model. Progent also offers remote and onsite training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the strategic value of your information system.
Citrix offers a powerful family of platforms that deliver enterprise-class manageability, expandability, and responsiveness for server virtualization and for server-based distribution of virtual Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help you to assess the business benefits of Citrix virtualization products and show you how to plan, validate, implement, optimize, and support Citrix virtualization platforms.
Microsoft SQL Server 2014 includes significant enhancements in critical areas including performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates transparently with all types of applications including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises services that include planning, deployment, administration, troubleshooting, and application development services to help organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.
If your company has a Solaris network or a mixed-platform network, Progent's CISM and CISSP-premier consultants can help your entire enterprise in a wide range of security areas including security management practices, security design and strategies, access management systems and methodology, applications development security, business processes security, physical security, communications, network and web security, and business continuity preparedness. CISM and CISSP stipulate the core competencies and worldwide standards of performance that information security professionals are required to master. These certification give IT management the confidence that consultants who have achieved their CISM or CISSP certification have demonstrated the background and knowledge to deliver world-class security management and engineering services.
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data.
Progent's Juniper-certified NetScreen engineer can help you to install and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to the latest Juniper products, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.
Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test environments and rollout strategies, optimize your network infrastructure for local, multi-location, cloud-based, and partial-cloud datacenters, train your IT management, staff, create an enterprise-wide security plan, streamline IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Progent can help your business to deploy Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller products. Progent can provide support for both hardware-based and software-based wireless controllers and can assist you to decide which version makes sense for your wireless solution. For 802.11ac Wave 2 Wi-Fi controller appliances, Progent offers Cisco 3504 wireless controller support, Cisco 5520 Wi-Fi controller support, and Cisco 8540 wireless controller expertise.
Progent’s IT outsourcing packages offer affordable computer consulting for small organizations. Whether it involves designing system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or developing a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate risks, allowing IT support expenses to grow in a more moderate and manageable manner than is feasible by assembling a large, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available system architecture for your vital business software powered by Windows including Office XP, Microsoft Office 2003, and Office 2000.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.
Progent is one of the most expert information technology consulting companies for creating e-mail systems based on Microsoft Exchange 2000. Progent specializes in helping small businesses derive all the benefits of Microsoft Exchange Server 2000 for common situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server administration.
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Microsoft consultants can help you to evaluate the benefits of Microsoft Lync Server for your business and can assist you to plan and execute a rollout of Lync Server 2010 that consolidates the administration of Instant Messaging and Presence and improves the productivity of your in-house staff, telecommuters, and smartphone users. Progent can in addition help your company to carry out a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server with Exchange, SharePoint Server, and Microsoft SQL Server, show you how to use Lync Server to improve the collaborative functions of MS Office programs, and offer online seminars and continuing technical support for Lync Server 2010 and other Microsoft products.
Progent offers nationwide urgent phone support and consulting services for companies who operate networks powered by versions of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Online technical support provides maximum leverage for your information technology budget by extending client productivity and shortening the time billed for computer repair services. Advanced remote support technology and skilled service specialists and engineers combine to enable Progent to handle the majority of IT issues without squandering time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated over the phone or through a mix of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security specialists to help with the toughest network problems.
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for piloting line-of-business applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility issues, and establishing training environments for the latest products and technologies. For Progent customers without adequate in-house resources to assemble proper pilot environments, the lab cuts capital outlay and technical risk and helps keep vital IT initiatives on schedule.
Progent's Windows consultants can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 offered by Progent include Return on Investment analysis, project management, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter access, security and compliance, automated provisioning and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and end users, and ongoing technical help.
Forefront TMG 2010 is based on the powerful security capabilities of ISA Server 2006 and offers a centrally administered web gateway that delivers a single-server solution for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting capabilities, permits customized reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to cut expenses and improve availability. Progent's Microsoft-certified consultants can help you to design and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint 2010; install Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also assist your organization to migrate economically to Microsoft Forefront TMG 2010 from ISA Server.
Progent's Meraki Wi-Fi access point consultants offer remote and on-premises support services to assist businesses of any size to plan, deploy, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that delivers identical connectivity, performance, security compliance, ease of management and availability for wired and wireless users regardless of their mobility or device.
Progent's experts can provide macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and email help, security services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone support and Apple iPad synchronization, or migrating to Apple's iCloud services. For business networks built solely on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, configuring and supporting a network infrastructure that is reliable, safe, fast and aligned with your company's business goals.
Microsoft Virtual Server, hosted on the Windows Server platform and based on technology originally developed by Connectix, provides the performance necessary to accomplish hardware reduction, application migration, and server quarantine projects via virtualization technology in an enterprise-class IT network with advanced scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at companies who want to improve operational efficiency in software development and testing, migration from outdated mission-critical software, and hardware consolidation. Progent's professional Virtual Server experts can assist your company to assess and deploy Microsoft Virtual Server 2005.
