Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in America. Our extensive support information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied international client base.

If you have experience giving Windows desktop help and live in the Santa Cruz area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing IT expertise and technical support to small businesses will be your opportunity to operate closely with top executives and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote support and mobile connectivity to help you to implement fast solutions when you take on business-critical tasks.

If you would like to be considered for this job, you should send your resume to job-p016@progent.com. Be sure to include the job code of the opening that you are considering.

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    Position Title

    Desktop Engineer

    Job Number

    P016

    Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and resolve problems with all releases of Microsoft Windows-based workstation and notebook systems and others as necessary.
    • Work directly with computer users in helping to find and resolve app and OS problems that disrupt productivity
    • Install, integrate and test a variety of popular apps on user PCs
    • Operate on-site to diagnose and resolve both urgent and persistent issues that affect the reliability, protection, performance, accessibility, and general functionality of desktops, laptops, imaging devices and other hardware
    • Install new end-user hardware and help with other installations, upgrades, and swaps of desktops, laptop computers and associated equipment
    • Provide the timely analysis and repair of desktops and notebooks and associated equipment
    • Stay updated with advanced knowledge of PC and notebook computing applications and utilization of WAN infrastructure including the Internet

    Experience/Education

    Minimum Professional Experience Requirements
    • Three years background in desktop PC administration new program setup, computer and peripheral integration, troubleshooting and mitigation)
    • Strong computer debugging and fault isolation ability, knowledge to implement temporary patches to solve computer problems and escalate support services when necessary
    • In-depth experience delivering software assistance to small companies for all Microsoft Windows OS, Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Proven commitment to enabling uninterrupted operations
    • Work without supervision and display distinct characteristics of ownership and drive