Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is an innovative network consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, network infrastructure, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical information base and team style of problem solving has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background delivering Windows desktop support and reside in the Santa Cruz area, teaming with Progent and working for Progent's customers will improve your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering IT consulting and network support to small companies will be your chance to operate closely with decision makers and contribute measurably to the success of exciting businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and mobile connectivity to help you to implement quick solutions when you take on business-critical tasks.

If you wish to look further into this opening, please send your qualifications to Please include the job number of the position that you are considering.

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Select a Topic:

Job Title

Desktop Support Specialist

Job Number



Home-based, virtual office infrastructure.


Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Microsoft Windows-powered workstation and laptop computer systems and others as required.
  • Work directly with computer users in helping to find and fix app and operating system problems that disrupt productivity
  • Deploy, configure and test a variety of popular apps on user workstations
  • Work on-site to find and fix both emergency and chronic problems that reduce the reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end user equipment
  • Install new end-user hardware and help with other deployments, upgrades, and swaps of desktops, notebooks and associated hardware
  • Provide the prompt diagnosis and repair of PCs and notebooks and associated hardware
  • Stay updated with advanced knowledge of workstation and notebook applications and utilization of WAN infrastructure including the Internet


Minimum Professional Experience Requirements
  • Three years experience in desktop PC administration new software setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and fault isolation skill, knowledge to install short-term patches to resolve computer issues and escalate support when necessary
  • Broad background providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to enabling uninterrupted operations
  • Operate independently and display distinct characteristics of ownership and drive