Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Joining Progent
Progent is an innovative computer support and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for client marketing, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to become one of the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive support information base and team approach to problem resolution has allowed Progent to retain a strong staff and a satisfied worldwide client base.
If you have a background giving desktop help and live in the Santa Rosa area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's focus on offering IT expertise and technical help to small businesses will give you the opportunity to work personally with decision makers and add measurably to the growth of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote support and wireless connectivity to help you to implement fast solutions when you take on mission-critical problems.
Position Title
Desktop Support Specialist
Job Code
P016
Work Location
Work from home, virtual office infrastructure.
Required Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, offsite connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Primary Activities
Responsibilities
Support, diagnose and resolve issues with all releases of Windows-based workstation and notebook computer systems and others as required.
Work with computer users in helping to identify and fix application and OS issues that hinder productivity
Install, integrate and verify a variety of popular apps on user workstations
Work on-premises to diagnose and remediate both urgent and chronic issues that impact the reliability, security, performance, accessibility, and overall capability of desktops, laptops, imaging devices and other hardware
Install new end-user equipment and perform other deployments, updates, and exchanges of PCs, notebooks and related hardware
Assure the timely analysis and remediation of desktops and laptop computers and related equipment
Stay current with advanced knowledge of workstation and notebook computing applications and utilization of WAN infrastructure including the Internet
Experience/Education
Minimum Professional Experience Requirements
Three years background in desktop PC admin new software configuration, computer and peripheral integration, troubleshooting and correction)
Strong computer debugging and fault isolation skill, talent to implement temporary patches to solve network problems and escalate support services when necessary
In-depth experience delivering software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
High-level speaking and written communication ability
Demonstrated dedication to facilitating uninterrupted productivity
Operate without supervision and show marked quality of responsibility and motivation
If you want to apply for this opening, please send your qualifications to job-p016@progent.com. Please include the job code of the position that you are asking about.
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