Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Joining Progent
Progent is a progressive network support and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network environment, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support database and collaborative approach to problem resolution has allowed Progent to retain a talented staff and a satisfied worldwide client base.
If you have experience giving Windows desktop technical support and live in the Santa Rosa area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on offering computer consulting and technical support to small and mid-size businesses will be your opportunity to operate closely with top executives and add significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and wireless connectivity to enable you to implement quick solutions when you help with business-critical problems.
Position Title
Desktop Support Specialist
Job Number
P016
Work Location
Home-based, virtual office infrastructure.
Required Expertise
Primary Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Essential Activities
Responsibilities
Maintain, diagnose and troubleshoot issues with all versions of Microsoft Windows-powered desktop and laptop systems and others as required.
Work with computer end users in assisting to find and fix application and OS issues that impact user productivity
Install, integrate and test a variety of applications on user PCs
Work on-site to diagnose and resolve both urgent and chronic issues that affect the reliability, security, performance, connectivity, and general functionality of workstations, notebooks, printers and other end user equipment
Deploy new end-user equipment and perform other deployments, upgrades, and swaps of workstations, notebooks and related hardware
Assure the timely analysis and repair of PCs and notebooks and related equipment
Stay up-to-date with an expert knowledge of desktop and laptop applications and use of connectivity technologies including the Internet
Experience/Education
Minimum Professional Background Requirements
Three years experience in workstation administration new program configuration, computer and peripheral deployment, troubleshooting and resolution)
Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to solve network problems and escalate support when necessary
Broad experience delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Proven dedication to enabling continuous operations
Operate independently and display distinct characteristics of ownership and drive
If you would like to apply for this opening, you should email your qualifications to job-p016@progent.com. Please specify the job number of the position that you are applying for.
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