Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team style of problem resolution has allowed Progent to retain a talented staff and a loyal international client base.

If you have experience giving Windows desktop support and live in the Santa Rosa area, teaming with Progent and supporting Progent's customers will improve your skills through interaction with Progent's team of mutually supportive, high-output engineers. Progent's focus on providing IT expertise and technical help to small and mid-size businesses will give you the chance to work personally with top executives and contribute significantly to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and wireless connectivity to help you to deliver quick solutions when you take on business-critical problems.

If you want to be considered for this position, please send your resume to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and resolve issues with all releases of Microsoft Windows-based PC and notebook computers and others as necessary.
    • Work directly with computer users in helping to identify and fix app and OS issues that impact productivity
    • Install, configure and test a variety of software programs on user PCs
    • Work on-site to find and remediate both emergency and chronic issues that affect the reliability, security, performance, connectivity, and general functionality of workstations, notebooks, imaging devices and other hardware
    • Install new end-user equipment and perform other installations, updates, and exchanges of workstations, notebooks and related hardware
    • Assure the timely diagnosis and repair of workstations and laptop computers and associated equipment
    • Stay up-to-date with an expert knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet

    Experience/Education

    Minimum Professional Experience Requirements
    • Three years background in workstation admin new software configuration, computer and peripheral integration, troubleshooting and resolution)
    • Strong computer debugging and problem isolation ability, talent to implement temporary patches to resolve network issues and escalate support when necessary
    • In-depth experience delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Proven dedication to facilitating continuous operations
    • Operate independently and show marked characteristics of responsibility and motivation