Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, service delivery, network environment, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and collaborative approach to problem resolution has helped Progent to build up a talented staff and a loyal international client base.

If you have experience giving desktop technical support and reside in the Santa Rosa area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT expertise and network help to small businesses will be your chance to operate closely with decision makers and add measurably to the growth of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote support and wireless connectivity to help you to deliver quick solutions when you help with business-critical problems.

If you would like to apply for this opening, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Work Location

    Work from home, virtual office environment.

    Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Primary Activities

    Responsibilities
    • Support, diagnose and resolve issues with all versions of Windows-based desktop and laptop systems and others as needed.
    • Work directly with computer end users in assisting to identify and fix application and operating system issues that hinder productivity
    • Install, integrate and test a range of popular apps on user PCs
    • Operate on-premises to find and fix both emergency and chronic problems that affect the stability, security, performance, connectivity, and general functionality of desktops, laptops, printers and other end user equipment
    • Install new end-user hardware and help with other deployments, upgrades, and swaps of PCs, notebooks and associated equipment
    • Provide the prompt analysis and repair of desktops and notebooks and associated hardware
    • Remain updated with an expert knowledge of desktop and notebook computing applications and utilization of WAN infrastructure including the Internet

    Experience/Education

    Minimum Work Background Requirements
    • Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer debugging and fault isolation ability, knowledge to install temporary patches to solve network issues and escalate support when necessary
    • In-depth experience delivering software assistance to small organizations for all Windows operating systems, Office Suite, and Office 365 programs such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Proven commitment to facilitating uninterrupted operations
    • Work without supervision and display distinct characteristics of responsibility and motivation