Progent is seeking Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Working with Progent
Progent is an innovative network support and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in America. Our shared technical information base and team approach to problem solving has allowed Progent to build up a talented staff and a satisfied international customer base.
If you have a background providing Windows desktop technical support and reside in the Santa Rosa area, teaming with Progent and supporting Progent's clients will expand your technical abilities through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing IT consulting and network support to small businesses will be your chance to work personally with top executives and add measurably to the success of exciting companies. In addition, Progent's virtual office network offers advanced technology for remote access and wireless connectivity to enable you to deliver quick solutions when you take on mission-critical problems.
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Job Title |
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Desktop Engineer
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Job Number |
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P016
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Location |
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Home-based, virtual office infrastructure.
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Expertise |
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Primary Areas of Expertise
- Microsoft Exchange-based Outlook email client
- Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote access for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network administration, such as user maintenance
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Primary Activities |
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Responsibilities
- Maintain, diagnose and resolve problems with all versions of Microsoft Windows-based PC and notebook computers and others as required.
- Work directly with computer users in assisting to find and resolve application and operating system problems that impact user productivity
- Deploy, configure and test a variety of applications on user PCs
- Operate on-site to diagnose and resolve both urgent and chronic issues that impact the stability, protection, speed, connectivity, and overall functionality of workstations, laptops, printers and other hardware
- Deploy new end-user equipment and help with other installations, upgrades, and swaps of PCs, notebooks and related equipment
- Provide the prompt diagnosis and repair of PCs and laptop computers and related equipment
- Remain current with advanced knowledge of desktop and laptop applications and use of WAN infrastructure including the Internet
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Experience/Education |
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Minimum Professional Background Requirements
- Three years experience in workstation admin new software setup, computer and peripheral integration, trouble analysis and correction)
- Strong computer troubleshooting and fault isolation skill, knowledge to implement short-term patches to solve network problems and escalate support services when necessary
- In-depth background providing software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
- High-level speaking and written communication ability
- Proven commitment to facilitating continuous productivity
- Operate independently and show distinct characteristics of responsibility and drive
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If you want to apply for this position, please email your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that interests you.
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The Progent Test and Training Lab at the QTS Data Center is available for testing line-of-business applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, designing or validating business continuity strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent customers without adequate internal resources to assemble proper pilot environments, the lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.
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Security Organization Juniper SSG320M Router
Best Juniper SSG5 Router Security Certification
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
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Troubleshooting Office 365 Deployment Readiness Hybrid Office 365 and Exchange Specialists
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Valencia Tech Consultants Santa Clarita Support Specialist
Amazon AWS instances Development Group
Award Winning Amazon cloud integration Developer
Progent can provide cost-effective remote support to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
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Hosting for Exchange Consulting Services
Professionals Exchange Email Hosting
Progent's MS Exchange Hosting and Management Services provide a world-class data center that features redundant electrical and environmental control systems, round-the-clock staffed security and IT support center, plus fault-tolerant access to tier-1 Internet service providers. Hosted Exchange servers are set up as virtual servers for high uptime, easy scalability, and rapid restoration. Progent's services include integration with your network, connectivity with mobile communication devices, automated monitoring of efficiency and network security, spam protection, patch and service pack management, Help Desk Call Center services, daily data backup, and full messaging administration services.
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Wyoming Specialists Cheyenne, WY, Casper, WY, Gillette, WY, Laramie, WY Outsourcing
Technology Professional ProSight Email Content Filtering Service
ProSight Spam Filtering Services Engineer
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter.
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Mac Technical Support Technology Professional
macOS Online Troubleshooting Consultant Services
Progent provides nationwide online help and troubleshooting services for businesses that operate macOS and OS X environments or whose IT systems feature a mix of Apple Mac and Microsoft technology. Progent's consultants offer macOS and OS X users a variety of IT services such as desktop support, migration to the current edition of macOS from earlier versions of macOS or OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and Apple iPad integration and management, or moving to iCloud services. Online IT help offers maximum leverage for your IT budget by preserving client productivity and shortening the hours charged for computer repair services. Sophisticated remote access tools and experienced technicians and consultants allow Progent to solve most IT issues without squandering time and expense by going to your location. In the vast majority of cases your IT problems can be dealt with over the phone or through a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security professionals to help you with the most difficult system issues.
