Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, service delivery, network environment, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and collaborative approach to problem resolution has helped Progent to build up a talented staff and a loyal international client base.
If you have experience giving desktop technical support and reside in the Santa Rosa area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT expertise and network help to small businesses will be your chance to operate closely with decision makers and add measurably to the growth of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote support and wireless connectivity to help you to deliver quick solutions when you help with business-critical problems.
Work from home, virtual office environment.
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Support, diagnose and resolve issues with all versions of Windows-based desktop and laptop systems and others as needed.
Work directly with computer end users in assisting to identify and fix application and operating system issues that hinder productivity
Install, integrate and test a range of popular apps on user PCs
Operate on-premises to find and fix both emergency and chronic problems that affect the stability, security, performance, connectivity, and general functionality of desktops, laptops, printers and other end user equipment
Install new end-user hardware and help with other deployments, upgrades, and swaps of PCs, notebooks and associated equipment
Provide the prompt analysis and repair of desktops and notebooks and associated hardware
Remain updated with an expert knowledge of desktop and notebook computing applications and utilization of WAN infrastructure including the Internet
Minimum Work Background Requirements
Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer debugging and fault isolation ability, knowledge to install temporary patches to solve network issues and escalate support when necessary
In-depth experience delivering software assistance to small organizations for all Windows operating systems, Office Suite, and Office 365 programs such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Proven commitment to facilitating uninterrupted operations
Work without supervision and display distinct characteristics of responsibility and motivation
If you would like to apply for this opening, please email your qualifications to firstname.lastname@example.org. Be sure to specify the job number of the opening that you are considering.
Progent has put together two low-cost service packages designed to enable small companies to get an objective security evaluation from a certified security consultant. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to determine potential risks in the security posture you present to the public. With Progent's Internal Network Security Inventory Checkup, an engineer executes a network scan from an authorized computer within your firewall to uncover vulnerabilities to internal attacks. The two security inventory services are set up and run from a protected remote location.
Progent can show you how to design, deploy, manage, monitor, and troubleshoot an efficient Wireless LAN infrastructure, recommend sensible components, and configure wireless access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also help you build a complete wireless network security plan that is well aligned with the security strategy for your entire corporate network.
SQL Server 2008 offers indispensable, familiar tools to computer professionals and network users, lessening the complexity of creating, integrating, managing, and using enterprise information and database programs in environments ranging from mobile devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
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The CISA accreditation is a globally recognized qualification that represents mastery in IS security auditing. Certified by ANSI, the CISA credential requires that consultants undergo an extensive examination given by the ISACA international professional association. Progent offers the services of a CISA-Certified Cybersecurity audit consultant able to help businesses in the areas of information systems audit services, information technology enforcement, network assets and architecture lifecycle, IT support, protection of information resources, and business continuity preparedness.
MS Communications Server provides Instant Messaging and Real Presence in a scalable, world-class package featuring advanced security, seamless compatibility with additional Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and elevated business efficiencies, enhanced individual productivity, and stronger IP security with this simple-to-manage, fault-tolerant solution. Successful deployments of Microsoft Office Communications Server require careful planning and thought prior to roll out. Progent's Microsoft-authorized professionals can provide the expertise necessary to realize all the advantages of Microsoft Office Communications Server across your whole organization.
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Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.
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Progent's Microsoft-certified engineers offer advanced expertise in implementing, managing and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad range of cost-effective online consulting services following proven best practices to help organizations of all sizes to get all the benefits of this powerful project management solution. Consulting support offered by Progent include solution design, software configuration and migration, strategies for safe collaboration among onsite and offsite users, network optimization, and specialized webinar training.
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Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, in the trenches of network service, performing a wide range of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to solve actual network problems quickly.
Progent's ProSight Virtual hosting services offer small and midsize businesses a range of benefits including lower capital expenditures, reductions in operational expense, better executive focus, enterprise-class security, greater fault tolerance, and regulatory compliance.
Progent's Power BI consultants can help your business to plan, install, maintain, update or troubleshoot your Power BI business analytics solution. Progent can also assist you to organize your source data for Power BI reports and dashboards. Progent can show you how to build and administer a local, cloud, or hybrid network model to run Power BI.
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Progent's Experts Team offers support in key technologies such as Apple OS integration and applications; Expertise for Linux-based, UNIX-powered, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and specialized application support; CIO, management information analyst, and project management outsourcing; Special program design and deployment; Web site, eCommerce, Electronic Data Interchange, and client information portal design and deployment; Database support and efficiency consulting; Business information consulting; and Telecom architecture consulting.
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Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their market, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.
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For advanced project management support, Progent offers the services of veteran information technology professionals with years of experience in IT management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist enterprise customers follow leading practices to make sure major projects are successfully completed on time and within budget.
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test systems and migration plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management staff, create an enterprise-wide security plan, automate IT management, help with creating applications, and build and test a disaster recovery/business continuity plan.
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