Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, service delivery, network environment, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and collaborative approach to problem resolution has helped Progent to build up a talented staff and a loyal international client base.
If you have experience giving desktop technical support and reside in the Santa Rosa area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT expertise and network help to small businesses will be your chance to operate closely with decision makers and add measurably to the growth of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote support and wireless connectivity to help you to deliver quick solutions when you help with business-critical problems.
Job Title
Desktop Engineer
Job Number
P016
Work Location
Work from home, virtual office environment.
Expertise
Required Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Responsibilities
Support, diagnose and resolve issues with all versions of Windows-based desktop and laptop systems and others as needed.
Work directly with computer end users in assisting to identify and fix application and operating system issues that hinder productivity
Install, integrate and test a range of popular apps on user PCs
Operate on-premises to find and fix both emergency and chronic problems that affect the stability, security, performance, connectivity, and general functionality of desktops, laptops, printers and other end user equipment
Install new end-user hardware and help with other deployments, upgrades, and swaps of PCs, notebooks and associated equipment
Provide the prompt analysis and repair of desktops and notebooks and associated hardware
Remain updated with an expert knowledge of desktop and notebook computing applications and utilization of WAN infrastructure including the Internet
Experience/Education
Minimum Work Background Requirements
Three years background in workstation administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer debugging and fault isolation ability, knowledge to install temporary patches to solve network issues and escalate support when necessary
In-depth experience delivering software assistance to small organizations for all Windows operating systems, Office Suite, and Office 365 programs such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Proven commitment to facilitating uninterrupted operations
Work without supervision and display distinct characteristics of responsibility and motivation
If you would like to apply for this opening, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.
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