Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Joining Progent
Progent is an innovative network consulting and information technology outsourcing company based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team style of problem resolution has allowed Progent to retain a talented staff and a loyal international client base.
If you have experience giving Windows desktop support and live in the Santa Rosa area, teaming with Progent and supporting Progent's customers will improve your skills through interaction with Progent's team of mutually supportive, high-output engineers. Progent's focus on providing IT expertise and technical help to small and mid-size businesses will give you the chance to work personally with top executives and contribute significantly to the success of dynamic businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and wireless connectivity to help you to deliver quick solutions when you take on business-critical problems.
Job Title
Desktop Engineer
Job Number
P016
Location
Home-based, virtual office infrastructure.
Expertise
Required Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Main Responsibilities
Support, analyze and resolve issues with all releases of Microsoft Windows-based PC and notebook computers and others as necessary.
Work directly with computer users in helping to identify and fix app and OS issues that impact productivity
Install, configure and test a variety of software programs on user PCs
Work on-site to find and remediate both emergency and chronic issues that affect the reliability, security, performance, connectivity, and general functionality of workstations, notebooks, imaging devices and other hardware
Install new end-user equipment and perform other installations, updates, and exchanges of workstations, notebooks and related hardware
Assure the timely diagnosis and repair of workstations and laptop computers and associated equipment
Stay up-to-date with an expert knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet
Experience/Education
Minimum Professional Experience Requirements
Three years background in workstation admin new software configuration, computer and peripheral integration, troubleshooting and resolution)
Strong computer debugging and problem isolation ability, talent to implement temporary patches to resolve network issues and escalate support when necessary
In-depth experience delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
High-level speaking and written communication skills
Proven dedication to facilitating continuous operations
Operate independently and show marked characteristics of responsibility and motivation
If you want to be considered for this position, please send your resume to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.
Progent's ProSight Virtual Hosting combines advanced virtualization architecture, a world-class data center, and the technical expertise of Progent's Microsoft-certified engineering group to provide small and midsize companies with a comprehensive IT outsourcing alternative that improves network availability and protection, eliminates management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have each of its operating system platforms and key business application servers supported within a safe and reliable data center on a fast, non-stop virtual machine configured and maintained by Progent's network support experts.
Remote 24x7 monitoring, automated alarms, and periodic analytical reporting are vital to preserving the proper operation of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of any size can afford a degree of network stability that was once limited to large enterprises. Progent can provide a variety RMM options available as economical services designed to help your company to detect and resolve a an array of network problems before they get big enough to disrupt productivity.
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Medium-size businesses who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business Online and configure, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Progent offers the services of RIM BlackBerry-premier professionals who can help small businesses to plan, administer, and repair BlackBerry solutions economically and successfully, eliminating the requirement for an internal BlackBerry specialist and minimizing the cost and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers offer extensive backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security engineers. This breadth of knowledge, combined with Progent's proven online service delivery model, provides small companies a cost-effective option for integrating BlackBerry devices and software seamlessly into their information system.
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business advantages of upgrading to SQL Server 2017 and can assist your organization to plan and implement an efficient migration of your current SQL Server environment to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.
Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the foundation for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2011 requires a computer consultant with hands-on experience designing and building cohesive, comprehensive business technology environments. Progent's SBS Server professionals have an average of more than 10 years of background supporting computer systems powered by Microsoft technology. This experience ensures you results in installing, administering, and repairing IT environments that incorporate the Microsoft Small Business Server package of servers and applications.
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's Cisco-certified SIP integration consultants can help you to plan, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based SIP trunks and can provide affordable online or onsite expertise to help businesses to migrate smoothly to a modern communications network that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business or Lync Server for connectivity to a SIP-based IP PSTN trunk.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who won’t release the keys to the kingdom.
Progent's Check Point experts can help you select and configure Check Point Software Firewall/VPN utilities and hardware powered by Check Point's technology to offer an affordable and efficient security solution for your information network. Progent can also help you configure other Check Point technologies including Check Point ZoneAlarm and Check Point Power-1 firewalls with security solutions from other vendors and offer a single stop for continuing network support, maintenance, training, and design services.
Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs reduce the net operational costs of managing and configuring software by making it simpler to install system images, control mobile devices, and operate management utilities. In addition to advising you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT projects that cover areas that Feature Packs are intended to streamline. Progent's adoption and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can show you how to develop sensible processes and policies to manage PDAs and smart portable phones so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that includes policies, processes and technologies to keep your IT network safe.
Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and other email infrastructure to reduce capital expense and administrative overhead. You can deploy Office 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to help your organizations to evaluate the benefits of Exchange Online, design a network topology that makes sense for your functional requirements and IT budget, implement an efficient move from your existing Exchange organization to one that includes Exchange Online, train your management staff and end users, and deliver ongoing consulting and troubleshooting.
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and powered by software originally produced by Connectix, delivers the performance necessary to accomplish hardware reduction, software upgrade, and server isolation projects via virtualization techniques in an enterprise-ready computing network with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies who want to enhance ROI in application development and piloting, upgrading from legacy mission-critical applications, and server consolidation. Progent's professional Virtual Server consultants can assist your IT staff to assess and deploy MS Virtual Server.
Progent can help you plan and execute a smooth migration to Dynamics GP so that you preserve your information, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office integration, and reduce business interruption by creating and executing a smart migration strategy. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports help, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create custom line-of-business applications and eCommerce solutions that work transparently with Dynamics GP 2010/Great Plains 2010.
Progent can help you with every aspect of Azure cloud integration such as needs definition, readiness assessment, solution design, pilot testing, deployment, automated administration, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist you to set up and troubleshoot firewall appliances and VPN tunnels so your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to set up a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure resources.
Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, optimizing and repairing System Center Operations Manager environments and offer companies of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
Network Consulting Job Opportunities Cotati, Windsor CA
Progent's Microsoft-certified network experts can help your organization to determine the benefits of Exchange 2010 for your company and can assist you to plan and implement an efficient upgrade to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide quick ROI by improving your productivity, lowering the cost of equipment and support, streamlining management, and consolidating your vital communications platforms.
Progent provides small and medium size organizations professional support for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security companies such as WatchGuard, Juniper, and Symantec. Progent can help you design a comprehensive security strategy and choose appropriate products from a variety of vendors to support your security objectives while staying within your budget limits.
24x7 Help Desk Engineer Full-Time Jobs Santa Rosa Sonoma County
Progent's Microsoft-certified consultants can help your business to maintain Microsoft System Center 2007 Configuration Manager to simplify operations, improve security and compliance, and increase productivity by ensuring that critical applications stay current, tracking licensing, and reporting resource usage profiles to help you make smart purchasing choices. When your organization is set to upgrade your SCCM 2007 configuration management solution, Progent can help you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide economical online and on-premises expertise, software development, and debugging services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud infrastructure into a cohesive information management solution.
Progent's Microsoft-authorized experts can show you how to evaluate the economic justification for implementing Microsoft SharePoint 2007, advise you on the appropriate edition of SharePoint Server for your application, offer configuration and deployment services, help you to install MS SQL Server as a back-end DBM, optimize your network integrity, integrate your off-the-shelf and customized application software to work with SharePoint Server 2007, design a company-wide security strategy that incorporates portal technology, and deliver troubleshooting and Help Desk services.
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks.
Progent can help you design, deploy, manage, and troubleshoot an efficient Wireless network architecture, recommend sensible technology, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also help you build a complete 802.11x network security strategy that is well integrated with the security strategy for your entire corporate network.
Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable remote and on-premises consulting, software development, and technical support services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud-based infrastructure into a cohesive information management system.
