Progent is looking for Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is a progressive computer support and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive support information base and team approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience giving Windows desktop support and live in the Santa Rosa area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on providing computer expertise and network help to small and mid-size businesses will give you the opportunity to operate closely with top executives and contribute measurably to the growth of dynamic businesses. Also, Progent's virtual office network offers advanced tools for remote access and mobile connectivity to help you to deliver fast solutions when you help with business-critical problems.

If you wish to be considered for this job, you should send your qualifications to job-p016@progent.com. Be sure to include the job code of the position that you are applying for.

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Select a Topic:


Position Title

Desktop Support Specialist

Job Number

P016

Location

Work from home, virtual office environment.

Expertise

Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and resolve problems with all versions of Windows-based workstation and laptop systems and others as required.
  • Work directly with computer end users in assisting to find and resolve application and OS issues that disrupt user productivity
  • Deploy, configure and verify a variety of popular apps on user PCs
  • Operate on-site to diagnose and resolve both emergency and persistent problems that impact the stability, protection, speed, connectivity, and general capability of workstations, notebooks, imaging devices and other end user equipment
  • Deploy new end-user equipment and perform other installations, updates, and swaps of desktops, notebooks and related hardware
  • Provide the prompt analysis and remediation of desktops and laptop computers and associated hardware
  • Stay updated with advanced knowledge of PC and notebook applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in workstation admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and fault isolation skill, knowledge to implement short-term patches to solve computer issues and escalate support when required
  • Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating continuous operations
  • Operate without supervision and show distinct characteristics of responsibility and motivation