Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive computer support and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, virtual office environment, and employee benefits have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our shared support information base and team approach to problem solving has allowed Progent to build up a talented staff and a satisfied international client base.
If you have a background giving desktop support and reside in the Santa Rosa area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's concentration on providing computer consulting and technical help to small and mid-size businesses will be your opportunity to operate personally with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office network offers advanced tools for remote access and wireless communications to help you to implement quick solutions when you take on business-critical tasks.
Position Title
Desktop Engineer
Job Number
P016
Location
Work from home, virtual office environment.
Expertise
Primary Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Essential Activities
Responsibilities
Support, analyze and troubleshoot issues with all releases of Microsoft Windows-based workstation and notebook systems and others as necessary.
Work with computer end users in helping to find and resolve application and operating system problems that disrupt user productivity
Install, integrate and verify a range of popular apps on user PCs
Work on-premises to find and resolve both emergency and chronic problems that affect the stability, protection, performance, connectivity, and overall capability of workstations, notebooks, printers and other hardware
Install new end-user hardware and perform other deployments, updates, and swaps of workstations, notebooks and related equipment
Assure the timely diagnosis and remediation of PCs and notebooks and related equipment
Remain current with advanced knowledge of PC and laptop applications and use of WAN infrastructure including the Internet
Experience
Minimum Work Background Requirements
Three years experience in desktop PC admin new software configuration, computer and peripheral deployment, troubleshooting and resolution)
Strong computer troubleshooting and fault isolation skill, knowledge to implement short-term patches to solve network problems and escalate support services when necessary
In-depth experience providing software help to small companies for all Windows operating systems, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
High-level speaking and written communication skills
Demonstrated dedication to facilitating continuous productivity
Operate independently and display distinct quality of ownership and drive
If you want to apply for this position, please send your qualifications to job-p016@progent.com. Please include the job number of the opportunity that you are considering.
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