Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is an innovative computer support and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive technical database and collaborative style of problem solving has allowed Progent to retain a strong staff and a loyal international customer base.

If you have a background giving Windows desktop help and reside in the Santa Rosa area, joining Progent and working for Progent's customers will improve your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on providing IT consulting and network support to small and mid-size businesses will be your chance to work closely with decision makers and contribute significantly to the success of dynamic businesses. Also, Progent's virtual office network provides state-of-the-art tools for remote support and mobile communications to help you to implement fast solutions when you help with mission-critical problems.

If you wish to be considered for this position, please email your resume to Be sure to specify the job number of the position that you are asking about.

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Career Opportunities

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Position Title

Desktop Engineer

Job Number



Work from home, virtual office infrastructure.


Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and troubleshoot problems with all releases of Microsoft Windows-based desktop and notebook computers and others as required.
  • Work with computer users in helping to identify and fix app and OS problems that hinder user productivity
  • Deploy, integrate and test a range of popular apps on user workstations
  • Operate on-premises to diagnose and resolve both emergency and persistent issues that reduce the stability, protection, performance, accessibility, and overall capability of workstations, notebooks, imaging devices and other end user equipment
  • Deploy new end-user hardware and help with other deployments, upgrades, and exchanges of PCs, notebooks and associated equipment
  • Assure the prompt diagnosis and repair of PCs and laptop computers and associated hardware
  • Stay updated with an expert knowledge of PC and laptop applications and use of connectivity technologies including the Internet


Minimum Work Background Requirements
  • Three years experience in desktop PC admin new program setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to solve network issues and escalate support when necessary
  • In-depth experience delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling uninterrupted productivity
  • Operate without supervision and show distinct quality of ownership and drive