Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, service delivery, network environment, and employee benefits have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in America. Our extensive technical database and team approach to problem solving has helped Progent to build up a strong staff and a satisfied worldwide client base.

If you have experience providing desktop support and live in the Stockton area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's focus on providing computer expertise and technical support to small businesses will give you the chance to work closely with top executives and contribute significantly to the success of exciting businesses. Also, Progent's virtual office network provides advanced technology for remote access and wireless communications to help you to implement quick solutions when you take on mission-critical problems.

If you want to apply for this opening, please email your resume to job-p016@progent.com. Please specify the job number of the opening that you are considering.

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Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Work from home, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Responsibilities
  • Support, diagnose and resolve issues with all releases of Microsoft Windows-based desktop and notebook computers and others as required.
  • Work directly with computer users in assisting to identify and fix app and operating system issues that impact user productivity
  • Install, configure and verify a variety of software programs on user workstations
  • Operate on-site to find and fix both urgent and chronic problems that impact the stability, security, performance, accessibility, and overall capability of desktops, laptops, imaging devices and other end user equipment
  • Install new end-user hardware and perform other installations, updates, and swaps of workstations, notebooks and associated equipment
  • Assure the prompt analysis and remediation of workstations and laptop computers and related equipment
  • Remain current with advanced knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to implement short-term patches to resolve network problems and escalate support services when required
  • In-depth background delivering software assistance to small organizations for all Windows operating systems, Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to facilitating uninterrupted productivity
  • Operate without supervision and display marked characteristics of ownership and motivation