Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared support database and collaborative style of problem resolution has helped Progent to build up a talented staff and a satisfied international customer base.

If you have experience delivering Windows desktop technical support and reside in the Stockton area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on offering computer expertise and network help to small companies will give you the chance to operate personally with top executives and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and mobile connectivity to enable you to implement fast solutions when you take on mission-critical tasks.

If you wish to pursue this opening, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that interests you.

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    Position Title

    Desktop Support Specialist

    Job Code

    P016

    Work Location

    Work from home, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, workstation, notebook and peripheral setup, offsite access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Essential Activities

    Responsibilities
    • Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-powered workstation and notebook systems and others as needed.
    • Work with computer end users in helping to identify and resolve app and operating system issues that disrupt productivity
    • Deploy, configure and test a range of applications on user workstations
    • Work on-premises to diagnose and resolve both urgent and chronic problems that impact the stability, protection, speed, accessibility, and general capability of desktops, notebooks, printers and other hardware
    • Deploy new end-user equipment and help with other installations, updates, and exchanges of desktops, laptop computers and associated equipment
    • Provide the timely diagnosis and remediation of desktops and laptop computers and associated hardware
    • Remain current with advanced knowledge of desktop and laptop computing applications and use of connectivity infrastructure including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years experience in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and correction)
    • Strong computer troubleshooting and problem isolation skill, knowledge to implement temporary patches to resolve computer issues and escalate support when required
    • In-depth experience providing software help to small companies for all Windows OS, Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Proven commitment to enabling uninterrupted productivity
    • Operate without supervision and display distinct quality of ownership and drive