Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Joining Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network environment, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative style of problem solving has helped Progent to build up a strong staff and a loyal international client base.
If you have experience delivering Windows desktop technical support and reside in the Stockton area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's team of collaborative, high-output consultants. Progent's focus on offering IT consulting and technical support to small and mid-size businesses will be your opportunity to work personally with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile communications to help you to implement fast solutions when you take on business-critical tasks.
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Position Title |
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Desktop Engineer
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Job Code |
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P016
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Work Location |
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Home-based, virtual office environment.
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Required Expertise |
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Primary Areas of Expertise
- Microsoft Exchange-based Outlook email client
- Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, such as user maintenance
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Primary Activities |
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Responsibilities
- Maintain, diagnose and troubleshoot problems with all versions of Windows-based desktop and laptop computer systems and others as necessary.
- Work directly with computer users in assisting to find and fix app and operating system problems that disrupt productivity
- Deploy, configure and verify a variety of software programs on user workstations
- Work on-site to find and resolve both urgent and persistent issues that impact the reliability, protection, speed, accessibility, and overall capability of desktops, notebooks, imaging devices and other hardware
- Deploy new end-user hardware and help with other installations, updates, and exchanges of workstations, laptop computers and associated hardware
- Provide the prompt analysis and remediation of workstations and notebooks and associated equipment
- Stay up-to-date with advanced knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet
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Experience/Education |
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Minimum Work Background Requirements
- Three years background in workstation admin new software setup, computer and peripheral deployment, troubleshooting and resolution)
- Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to resolve computer issues and escalate support services when necessary
- Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
- High-level speaking and written communication ability
- Proven commitment to enabling continuous operations
- Work independently and display distinct characteristics of responsibility and motivation
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If you wish to look further into this job, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that interests you.
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SQL Server 2005 offers indispensable, standardized tools to computer professionals and information workers, lessening the difficulty of creating, integrating, administering, and accessing enterprise information and analytical programs in environments ranging from mobile devices to corporate information networks. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and wide knowledge in designing and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
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For smaller organizations, network security and information assurance and compliance is too complex to stay ahead of but too risky to ignore. The largest largest enterprises have been breached, and the top cloud services have occasionally been knocked out. It seems as though there's nowhere to run. Progent has made it economical for small and midsize organizations to implement vital IT security tasks effectively by offering the benefit of billable time to the nearest minute without any minimum charge for remote support. You have the help of a seasoned computer consultant to provide precisely the help you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of network security including security assessments, virus screening and recovery, spam and email content filtering, email data loss and data leak prevention, regulatory compliance reporting, and designing a comprehensive security plan.
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Colocation sites allow companies to share enterprise-class data centers for hosting network hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation program such as selecting and moving to a colocation site, designing system topology, defining required equipment, on-premises and on-line maintenance, setting up remote system management, and training your IT personnel.
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Progent's Linux consulting services provide small companies and software developers help with administering and supporting Linux computers that coexist with Microsoft-based technology. Progent offers your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you a convenient single source to show you how to create and manage a protected and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
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Progent's Power BI consultants can help you to design, deploy, maintain, enhance or debug your Power BI business analytics solution. Progent can also assist you to organize your source data for Power BI visualizations. Progent can assist you implement and manage a local, cloud, or hybrid environment to run Power BI.
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Progent's Cisco-certified wireless technology experts can assist you to deploy, administer, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.
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ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity.
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Microsoft SQL Server 2014 includes major improvements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works transparently with all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services such as system design, deployment, management, remediation, and application development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 investment.
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Progent offers affordable remote and on-premises consulting to help businesses to migrate any portion of their critical IT infrastructure to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's cutting edge machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.
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Progent's Sun Solaris platform support services offer small businesses and software developers assistance with managing and supporting Sun Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of experience offers you an easy one-stop consulting firm to help you create and maintain a secure and robust cross-platform network and communications solution that supports Solaris and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
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Progent uses a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each staff member to every client. The discipline of documenting and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
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Progent offers several essential types of Contact Center support : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals offers your customers easy access to a reliable support resource with years of experience providing phone support and online repair for IT systems based on Microsoft products. Progent's concentration is on earning the support Helpdesk a respected image as a key contributor to company performance. Progent's target is to fix rather than merely report problems.
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Microsoft Windows 8.1 is engineered to run on computers from smartphones and tablets to power-user desktops. A wealth of innovative features, including its touchscreen interface and signature tile user interface, offer a wide selection of advantages for organizations who know how to exploit them. Progent's Windows experts can help bring your business up to speed with Windows 8.1 and make sure you derive maximum competitive advantage from the operating system's many technical enhancements.
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Small to mid-sized businesses can now get all the benefits of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Premier IT consulting experts. With Progent's economically priced network service programs, small organizations can select a basic Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business networks enterprise-class reliability, security, and productivity.
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Progent is a pioneer in affordably delivering world-class IT help to small businesses. Progent's achievement in addressing the network support requirements of the chronically underserviced small business sector is the combined result of major technical and process innovations that have removed a great deal of the traditional expenses out of managing IT service, added unprecedented technical expertise into the support system, and dramatically accelerated the repair cycle.
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Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
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Progent's Test and Training Lab located at the QTS Data Center can be used for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for new technologies. For Progent clients who lack sufficient internal resources to configure proper test systems, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital network initiatives on schedule.
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Progent's expert application designers and programmers can assist your company to create enhancements to Microsoft GP that support the special requirement of your organization while retaining the benefits of seamless Windows integration. Progent can also offer expertise with a selection of development tools that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
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Progent offers fast and affordable online access to an authorized Oracle database administration consultant or an Oracle software developer. Progent offers comprehensive database administration services for all versions of Oracle including 10g and 11g and can also help design, build, enhance, or troubleshoot Oracle database applications based on SQL and PL/SQL. Progent also can provide support for Streams replication technologies and ASM file/volume manager.
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Small to middle size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT service packages, small organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small company information systems enterprise-class reliability, security, and performance.
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Progent's certified Windows 2003 Server consultants offer computer support and expert consulting services for the entire family of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 migration, integration, update, and maintenance offerings include system design, deployment, project management, on-premises and off-site network support and troubleshooting, Call Center outsourcing, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.
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Progent can provide cost-effective remote and onsite consulting to help businesses of any size to move all or part of their core IT resources to Google Cloud Platform (GCP). This can save time and equipment costs and allow the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
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Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to help you to remediate critical problems detected by Microsoft SCOM 2012.
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Progent's CISM-certified security consultants can show you how to safeguard your Mac environment through professional services such as performing security audits, recovery from virus and worm attacks, setting up firewalls, integrating secure off-site and mobile connectivity, installing monitoring software for protection against viruses, spam, and malware, and creating a comprehensive security plan adapted for the particular goals of your corporate network.
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