Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared support database and collaborative style of problem resolution has helped Progent to build up a talented staff and a satisfied international customer base.
If you have experience delivering Windows desktop technical support and reside in the Stockton area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's team of collaborative, high-output consultants. Progent's concentration on offering computer expertise and network help to small companies will give you the chance to operate personally with top executives and contribute measurably to the success of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and mobile connectivity to enable you to implement fast solutions when you take on mission-critical tasks.
Position Title
Desktop Support Specialist
Job Code
P016
Work Location
Work from home, virtual office environment.
Expertise
Key Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, workstation, notebook and peripheral setup, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Essential Activities
Responsibilities
Support, diagnose and troubleshoot issues with all versions of Microsoft Windows-powered workstation and notebook systems and others as needed.
Work with computer end users in helping to identify and resolve app and operating system issues that disrupt productivity
Deploy, configure and test a range of applications on user workstations
Work on-premises to diagnose and resolve both urgent and chronic problems that impact the stability, protection, speed, accessibility, and general capability of desktops, notebooks, printers and other hardware
Deploy new end-user equipment and help with other installations, updates, and exchanges of desktops, laptop computers and associated equipment
Provide the timely diagnosis and remediation of desktops and laptop computers and associated hardware
Remain current with advanced knowledge of desktop and laptop computing applications and use of connectivity infrastructure including the Internet
Experience
Minimum Work Experience Requirements
Three years experience in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and correction)
Strong computer troubleshooting and problem isolation skill, knowledge to implement temporary patches to resolve computer issues and escalate support when required
In-depth experience providing software help to small companies for all Windows OS, Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Proven commitment to enabling uninterrupted productivity
Operate without supervision and display distinct quality of ownership and drive
If you wish to pursue this opening, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that interests you.
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