Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network environment, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative style of problem solving has helped Progent to build up a strong staff and a loyal international client base.

If you have experience delivering Windows desktop technical support and reside in the Stockton area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's team of collaborative, high-output consultants. Progent's focus on offering IT consulting and technical support to small and mid-size businesses will be your opportunity to work personally with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile communications to help you to implement fast solutions when you take on business-critical tasks.

If you wish to look further into this job, please email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that interests you.

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Select a Topic:


Position Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Responsibilities
  • Maintain, diagnose and troubleshoot problems with all versions of Windows-based desktop and laptop computer systems and others as necessary.
  • Work directly with computer users in assisting to find and fix app and operating system problems that disrupt productivity
  • Deploy, configure and verify a variety of software programs on user workstations
  • Work on-site to find and resolve both urgent and persistent issues that impact the reliability, protection, speed, accessibility, and overall capability of desktops, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and help with other installations, updates, and exchanges of workstations, laptop computers and associated hardware
  • Provide the prompt analysis and remediation of workstations and notebooks and associated equipment
  • Stay up-to-date with advanced knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years background in workstation admin new software setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to resolve computer issues and escalate support services when necessary
  • Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling continuous operations
  • Work independently and display distinct characteristics of responsibility and motivation