Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is an innovative network support and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive technical database and team approach to problem resolution has allowed Progent to build up a strong staff and a satisfied worldwide customer base.

If you have experience giving desktop help and reside in the Stockton area, teaming with Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's team of mutually supportive, high-output engineers. Progent's concentration on offering computer consulting and network help to small and mid-size businesses will be your opportunity to work closely with top executives and add measurably to the success of exciting businesses. Also, Progent's virtual office infrastructure provides state-of-the-art technology for remote support and wireless connectivity to enable you to deliver fast solutions when you take on mission-critical problems.

If you want to look further into this job, please send your qualifications to job-p016@progent.com. Please specify the job number of the position that you are applying for.

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    Job Title

    Desktop Engineer

    Job Code

    P016

    Location

    Home-based, virtual office infrastructure.

    Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Responsibilities
    • Support, analyze and troubleshoot issues with all versions of Windows-based PC and notebook computer systems and others as needed.
    • Work directly with computer users in assisting to identify and fix application and operating system issues that impact productivity
    • Deploy, integrate and test a range of software programs on user workstations
    • Work on-site to find and fix both emergency and persistent issues that reduce the stability, security, performance, connectivity, and overall functionality of workstations, laptops, printers and other end user equipment
    • Deploy new end-user equipment and perform other installations, upgrades, and swaps of PCs, notebooks and associated equipment
    • Assure the prompt analysis and repair of PCs and notebooks and related equipment
    • Remain current with an expert knowledge of workstation and notebook applications and use of connectivity infrastructure including the Internet

    Experience

    Minimum Professional Background Requirements
    • Three years experience in desktop PC admin new program setup, computer and peripheral deployment, trouble analysis and resolution)
    • Strong computer debugging and problem isolation ability, talent to implement short-term patches to resolve network problems and escalate support services when required
    • Broad experience delivering software help to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated commitment to enabling uninterrupted operations
    • Work without supervision and show distinct quality of responsibility and motivation