Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical information base and collaborative approach to problem resolution has allowed Progent to build up a talented staff and a satisfied international client base.
If you have experience delivering desktop support and reside in the Stockton area, joining Progent and working for Progent's customers will expand your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on providing IT consulting and network help to small and mid-size businesses will give you the chance to work closely with top executives and contribute significantly to the growth of exciting businesses. Also, Progent's virtual office network provides advanced tools for remote support and mobile communications to help you to deliver quick solutions when you take on business-critical problems.
Job Title
Desktop Engineer
Job Number
P016
Work Location
Work from home, virtual office infrastructure.
Expertise
Required Areas of Expertise
Exchange-based Outlook email
Microsoft software products, workstation, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Essential Activities
Responsibilities
Maintain, analyze and resolve problems with all versions of Windows-based PC and laptop systems and others as required.
Work directly with computer users in helping to find and resolve application and OS problems that hinder user productivity
Deploy, integrate and verify a variety of software programs on user PCs
Operate on-site to find and fix both emergency and persistent problems that reduce the stability, security, performance, accessibility, and general functionality of workstations, laptops, imaging devices and other hardware
Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, notebooks and associated equipment
Assure the prompt diagnosis and repair of desktops and notebooks and related hardware
Remain updated with an expert knowledge of desktop and laptop applications and use of connectivity technologies including the Internet
Experience/Education
Minimum Work Background Requirements
Three years experience in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and mitigation)
Strong computer debugging and fault isolation ability, talent to install temporary patches to resolve network issues and escalate support services when required
In-depth background delivering software help to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Demonstrated dedication to facilitating continuous productivity
Operate without supervision and display distinct quality of ownership and drive
If you would like to pursue this opening, please send your resume to job-p016@progent.com. Be sure to include the job code of the opportunity that interests you.
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