Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Working with Progent
Progent is an innovative network support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the fastest growing and most successful Microsoft Partners in America. Our extensive support information base and collaborative approach to problem resolution has allowed Progent to retain a strong staff and a satisfied international customer base.
If you have a background giving desktop technical support and live in the Stockton area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's focus on offering computer consulting and network support to small companies will be your chance to work closely with top executives and add measurably to the growth of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote support and mobile connectivity to help you to implement quick solutions when you help with business-critical problems.
Job Title
Desktop Engineer
Job Code
P016
Location
Work from home, virtual office environment.
Expertise
Primary Areas of Expertise
Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, notebook and peripheral integration, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Essential Activities
Responsibilities
Support, analyze and resolve problems with all versions of Microsoft Windows-powered PC and laptop computer systems and others as required.
Work with computer users in assisting to find and fix application and operating system problems that disrupt productivity
Install, configure and verify a range of software programs on user workstations
Work on-premises to find and fix both urgent and chronic issues that affect the stability, security, performance, accessibility, and overall capability of workstations, notebooks, imaging devices and other end user equipment
Deploy new end-user hardware and perform other installations, updates, and exchanges of desktops, notebooks and associated hardware
Assure the prompt analysis and repair of workstations and laptop computers and related hardware
Remain up-to-date with advanced knowledge of desktop and notebook applications and use of connectivity technologies including the Internet
Experience/Education
Minimum Professional Background Requirements
Three years experience in desktop PC administration new program setup, computer and peripheral deployment, troubleshooting and mitigation)
Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve computer problems and escalate support services when required
In-depth background providing software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Demonstrated dedication to facilitating uninterrupted operations
Operate without supervision and display distinct quality of ownership and motivation
If you wish to look further into this job, please send your qualifications to job-p016@progent.com. Please specify the job number of the opportunity that you are asking about.
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