Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, network infrastructure, and employee benefits have allowed Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive support database and team style of problem resolution has allowed Progent to build up a talented staff and a satisfied international client base.

If you have a background delivering desktop support and reside in the Stockton area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity engineers. Progent's focus on offering computer expertise and technical support to small companies will give you the opportunity to operate closely with decision makers and contribute measurably to the success of dynamic companies. Also, Progent's virtual office network offers advanced technology for remote access and mobile connectivity to help you to deliver fast solutions when you help with business-critical tasks.

If you would like to pursue this job, please send your resume to job-p016@progent.com. Be sure to include the job number of the position that you are asking about.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Work Location

    Home-based, virtual office infrastructure.

    Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, diagnose and resolve problems with all releases of Microsoft Windows-based PC and laptop systems and others as needed.
    • Work with computer end users in assisting to find and fix application and OS issues that disrupt productivity
    • Deploy, configure and verify a range of software programs on user PCs
    • Work on-site to diagnose and remediate both emergency and persistent issues that affect the stability, protection, performance, accessibility, and general functionality of desktops, laptops, printers and other hardware
    • Deploy new end-user equipment and perform other installations, upgrades, and exchanges of PCs, notebooks and related equipment
    • Provide the timely analysis and remediation of workstations and notebooks and related equipment
    • Stay up-to-date with an expert knowledge of PC and laptop applications and use of connectivity infrastructure including the Internet

    Experience/Education

    Minimum Work Background Requirements
    • Three years background in workstation administration new software setup, computer and peripheral integration, troubleshooting and resolution)
    • Strong computer troubleshooting and fault isolation skill, talent to install temporary patches to resolve computer issues and escalate support when necessary
    • In-depth background delivering software assistance to small companies for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated commitment to facilitating uninterrupted productivity
    • Operate independently and show marked quality of responsibility and drive