Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network environment, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative style of problem solving has helped Progent to build up a strong staff and a loyal international client base.

If you have experience delivering Windows desktop technical support and reside in the Stockton area, joining Progent and supporting Progent's clients will expand your technical abilities through cooperation with Progent's team of collaborative, high-output consultants. Progent's focus on offering IT consulting and technical support to small and mid-size businesses will be your opportunity to work personally with top executives and contribute measurably to the success of exciting companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile communications to help you to implement fast solutions when you take on business-critical tasks.

If you wish to look further into this job, please email your qualifications to Be sure to specify the job number of the opportunity that interests you.

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For smaller organizations, network security and information assurance and compliance is too complex to stay ahead of but too risky to ignore. The largest largest enterprises have been breached, and the top cloud services have occasionally been knocked out. It seems as though there's nowhere to run. Progent has made it economical for small and midsize organizations to implement vital IT security tasks effectively by offering the benefit of billable time to the nearest minute without any minimum charge for remote support. You have the help of a seasoned computer consultant to provide precisely the help you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of network security including security assessments, virus screening and recovery, spam and email content filtering, email data loss and data leak prevention, regulatory compliance reporting, and designing a comprehensive security plan.

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Progent's Linux consulting services provide small companies and software developers help with administering and supporting Linux computers that coexist with Microsoft-based technology. Progent offers your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you a convenient single source to show you how to create and manage a protected and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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ProSight LAN Watch is Progentís server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity.

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Microsoft SQL Server 2014 includes major improvements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works transparently with all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services such as system design, deployment, management, remediation, and application development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 investment.

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Progent's Sun Solaris platform support services offer small businesses and software developers assistance with managing and supporting Sun Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of experience offers you an easy one-stop consulting firm to help you create and maintain a secure and robust cross-platform network and communications solution that supports Solaris and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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Progent can provide cost-effective remote and onsite consulting to help businesses of any size to move all or part of their core IT resources to Google Cloud Platform (GCP). This can save time and equipment costs and allow the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.

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Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to help you to remediate critical problems detected by Microsoft SCOM 2012.

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Select a Topic:

Position Title

Desktop Engineer

Job Code


Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

  • Maintain, diagnose and troubleshoot problems with all versions of Windows-based desktop and laptop computer systems and others as necessary.
  • Work directly with computer users in assisting to find and fix app and operating system problems that disrupt productivity
  • Deploy, configure and verify a variety of software programs on user workstations
  • Work on-site to find and resolve both urgent and persistent issues that impact the reliability, protection, speed, accessibility, and overall capability of desktops, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and help with other installations, updates, and exchanges of workstations, laptop computers and associated hardware
  • Provide the prompt analysis and remediation of workstations and notebooks and associated equipment
  • Stay up-to-date with advanced knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet


Minimum Work Background Requirements
  • Three years background in workstation admin new software setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and fault isolation skill, knowledge to implement temporary patches to resolve computer issues and escalate support services when necessary
  • Broad background delivering software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling continuous operations
  • Work independently and display distinct characteristics of responsibility and motivation