Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Joining Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client acquisition, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to become among the most rapidly growing and most successful Microsoft Partners in America. Our extensive technical database and team approach to problem solving has allowed Progent to build up a talented staff and a loyal worldwide customer base.
If you have a background providing Windows desktop support and reside in the Stockton area, joining Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on offering computer expertise and network support to small companies will give you the opportunity to operate closely with top executives and add significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced technology for remote access and mobile connectivity to enable you to implement fast solutions when you help with mission-critical tasks.
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Job Title |
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Desktop Support Specialist
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Job Number |
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P016
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Work Location |
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Home-based, virtual office infrastructure.
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Required Expertise |
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Primary Areas of Expertise
- Microsoft Exchange-based Outlook email
- Microsoft software products, workstation, laptop and peripheral integration, offsite connectivity for users
- Setup and validate Virtual Private Network (VPN) configurations
- Basic network management, such as user maintenance
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Primary Activities |
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Responsibilities
- Maintain, analyze and resolve problems with all versions of Windows-based PC and laptop systems and others as required.
- Work directly with computer end users in assisting to identify and resolve application and OS problems that hinder productivity
- Install, configure and test a variety of software programs on user PCs
- Operate on-premises to find and fix both emergency and persistent issues that affect the stability, security, performance, accessibility, and general functionality of workstations, laptops, printers and other end user equipment
- Deploy new end-user hardware and help with other deployments, updates, and exchanges of PCs, laptop computers and associated equipment
- Provide the timely analysis and remediation of workstations and laptop computers and related hardware
- Stay up-to-date with an expert knowledge of PC and notebook computing applications and use of WAN infrastructure including the Internet
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Experience |
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Minimum Professional Experience Requirements
- Three years background in desktop PC administration new program configuration, computer and peripheral integration, troubleshooting and correction)
- Strong computer debugging and fault isolation skill, talent to install short-term patches to resolve computer issues and escalate support when necessary
- Broad background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Word, and Excel
- High-level speaking and written communication ability
- Proven dedication to enabling continuous productivity
- Operate independently and show distinct characteristics of ownership and motivation
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If you would like to pursue this position, please send your qualifications to job-p016@progent.com. Please include the job code of the position that you are applying for.
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