Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Benefits of Joining Progent
Progent is a progressive network support and IT outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared support database and team approach to problem resolution has helped Progent to build up a strong staff and a satisfied worldwide client base.
If you have experience delivering desktop technical support and reside in the Vacaville area, teaming with Progent and working for Progent's customers will expand your skills through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on offering computer consulting and network help to small and mid-size businesses will be your opportunity to operate personally with decision makers and add measurably to the growth of exciting companies. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless connectivity to help you to deliver quick solutions when you help with mission-critical tasks.
Position Title
Desktop Engineer
Job Code
P016
Location
Work from home, virtual office infrastructure.
Expertise
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, PC desktop, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Main Responsibilities
Maintain, diagnose and troubleshoot issues with all releases of Microsoft Windows-based workstation and laptop systems and others as necessary.
Work directly with computer end users in helping to identify and resolve application and operating system issues that impact productivity
Install, configure and verify a range of applications on user PCs
Work on-premises to find and remediate both urgent and chronic problems that affect the stability, protection, speed, connectivity, and overall capability of workstations, laptops, printers and other end user equipment
Install new end-user equipment and help with other deployments, updates, and exchanges of workstations, notebooks and associated equipment
Assure the timely analysis and remediation of desktops and notebooks and associated equipment
Remain current with an expert knowledge of desktop and notebook computing applications and use of connectivity infrastructure including the Internet
Experience
Minimum Work Background Requirements
Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and correction)
Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to solve network problems and escalate support services when necessary
In-depth background providing software assistance to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Demonstrated commitment to facilitating uninterrupted operations
Operate without supervision and show marked characteristics of ownership and motivation
If you want to be considered for this job, please email your resume to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are applying for.
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