Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Working with Progent
Progent is an innovative computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, support delivery, network environment, and employee benefits have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive technical database and collaborative style of problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.
If you have a background providing desktop technical support and live in the Vacaville area, teaming with Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and network help to small companies will be your chance to work closely with decision makers and add measurably to the growth of dynamic companies. Also, Progent's virtual office network offers state-of-the-art technology for remote support and wireless communications to enable you to deliver quick solutions when you help with business-critical problems.
Work from home, virtual office environment.
Key Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Maintain, analyze and resolve problems with all releases of Microsoft Windows-based PC and laptop computers and others as required.
Work with computer end users in assisting to find and fix app and operating system issues that disrupt user productivity
Install, configure and test a variety of applications on user workstations
Work on-site to find and resolve both urgent and persistent problems that impact the reliability, security, speed, connectivity, and general functionality of desktops, laptops, imaging devices and other end user equipment
Deploy new end-user hardware and help with other deployments, upgrades, and swaps of workstations, laptop computers and associated hardware
Assure the prompt analysis and repair of desktops and notebooks and related equipment
Remain updated with advanced knowledge of PC and notebook applications and utilization of connectivity technologies including the Internet
Minimum Professional Experience Requirements
Three years background in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and resolution)
Strong computer troubleshooting and fault isolation ability, talent to install short-term patches to solve network issues and escalate support when required
Broad background delivering software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
Excellent speaking and written communication skills
Demonstrated commitment to enabling continuous productivity
Operate without supervision and display distinct quality of responsibility and drive
If you wish to apply for this opening, you should send your resume to firstname.lastname@example.org. Please include the job code of the opening that you are considering.
Progent provides nationwide online help and consulting services for businesses who operate Sun Solaris environments or whose information systems include a mix of Solaris and Microsoft technology. Online technical support offers maximum leverage for your IT budget by preserving user efficiency and limiting the time charged for network analysis and repair. Advanced remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of IT issues without wasting time and money by going to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to help you with the toughest system problems.
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks.
Progent's certified consultants can help you analyze the potential advantages of Hyper-V-based server virtualization for your company, perform pilot installations to validate Hyper-V's compatibility with your production applications, evaluate your network architecture for smooth performance with virtual server technology, assist you in migrating to Windows Server 2008 and configuring Hyper-V, train your network management staff to monitor and manage Hyper-V, provide expert consulting help for improving the protection of your virtual servers, establish and validate disaster recovery procedures that optimize system uptime, and deliver continuing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk outsourcing.
Progent's Microsoft-certified experts can provide a variety of network consulting services to help organizations of any size to deploy, manage, and support environments that include workstations, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project management consultants can assist to create testing environments to assess Windows 8.1 and plan and implement Windows 8.1 deployment projects based on leading practices.
Progent's Microsoft-certified consultants can help you analyze the potential advantages of Hyper-V-powered virtualization for your company, conduct test installations to validate Hyper-V's operation with your line-of-business software, evaluate your network architecture for optimal operation with virtual server technology, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, educate your IT personnel to track and administer Hyper-V, provide expert consulting support for improving the security of your virtual servers, establish and validate disaster recovery procedures that optimize system uptime, and deliver ongoing consulting and technical support including low-cost online troubleshooting and comprehensive Help Desk services.
Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac software can coexist, enabling Mac users to get and send email, search the GAL, import addresses, sync up calendars, and alert people to conferences with your Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web Access are working. Progent also can provide customized one-on-one Entourage education.
Progent's Exchange Hosting Services offer a world-class data center with redundant power and environmental control systems, round-the-clock site security and IT support center, plus fault-tolerant connections to tier-1 Internet service providers. Hosted Exchange servers are set up as virtual machines for service continuity, easy scalability, and fast restoration. Services include complete incorporation with your business network, connectivity with mobile computing products, automated monitoring of performance and security, spam and virus protection, security update and revision management, Contact Center support, daily data backup, and comprehensive messaging administration services.
Network monitoring ordinarily involves tracking a system's resource usage in order to uncover throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be used to monitor multi-OS environments where UNIX and Windows operate together. Progent's network integration consultants can help you take advantage of both these programs to tune and troubleshoot your network. Progent's Linux consulting professionals provide small businesses and programmers assistance with administering and servicing UNIX/Linux and Solaris networks that work with Microsoft-based technology.
For businesses with a mix of Mac and Microsoft Windows desktops, there exist two basic solutions for running Microsoft Windows-only applications on macOS or OS X: an external connection to a physical Windows computer or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach a Mac to a remote Microsoft Windows-based computer to run Microsoft Windows software and access network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you are able to run Windows software directly. Progent's Mac technology support experts can help your company to maintain these products for running Microsoft Windows programs on your Apple Macs and can in addition assist your business to evaluate and configure other products for Windows platform simulation.
Windows Active Directory requires extensive hands-on experience to integrate efficiently across a large corporation. Progentís Microsoft Premier consultants are experts in designing, integrating, and maintaining sophisticated Microsoft Enterprise Active Directory projects. Progentís fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up legacy legacy version configuration objects in online Active Directory environments, and fixing unsuccessful installations of AD and Active Directory-associated programs.
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Progent provides national urgent help and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX and Microsoft technology. Online network consulting provides maximum return for your information technology dollar by extending user productivity and shortening the hours billed for computer analysis and repair. Sophisticated online support technology and skilled service specialists and consultants allow Progent to solve the majority of network issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a mix of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA premier security professionals to help you with the most difficult system issues.
Progentís Cisco-Premier technology experts offer professional PIX Firewall consulting services encompassing design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from small, plug-and-play desktop devices for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible combination of security, speed and availability for business networks of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progentís network consultants can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
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Dynamics GP/Great Plains allows you to expand and manage your company better by delivering deep availability of decision-driving information and a rapid return on investment. Microsoft Dynamics GP/Great Plains offers major business benefits including its ability to expand the reach of your organization, manage your accounting, automate financial processes, unify processes throughout your business, improve inventory control, increase order accuracy, grow sales and shorten lead-time, and maximize cash flow. Progent can show you how to configure and manage a robust, secure server and network infrastructure to support Great Plains, and can offer experienced Microsoft Dynamics GP/Great Plains consultants to make sure you reap the full advantages of your Dynamics GP software.
Progent's certified Microsoft Windows 2000 consultants can help you enhance the functionality of your current Windows 2K Servers and can streamline system administration, provide technical support and repair, and strengthen security. Progent can also show you how to design, justify, and execute a strategy to upgrade from Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in designing test programs to eliminate the obstacles associated with moving to Windows 2003 Server by identifying possible hardware and application compatibility issues.
The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your current PIX or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, configure, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
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Microsoft Office Communications Server delivers Instant Messaging and presence as part of an extensible, world-class package offering enhanced security, seamless compatibility with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and elevated operational efficiencies, increased individual productivity, and stronger IP protection with this easy-to-administer, fault-tolerant IM platform. Successful deployments of Office Communications Server call for careful planning and thought prior to roll out. Progent's Microsoft-certified consultants can provide the expertise needed to realize all the advantages of Office Communications Server across your whole organization.
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
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Progent's Cisco certified Wi-Fi consultants can provide economical online and onsite help for both end-of-life and current Wave 2 Aironet wireless access points (APs) and Progent can assist your business to design and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet APs.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management tools and is designed to offer a centralized mechanism for configuring and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate smoothly from older versions of Virtual Machine Manager, design processes for creating and deploying virtual machines and VM hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic business benefits of new capabilities like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts can provide advanced Hyper-V consulting and VMware vSphere expertise.
Progent's Cisco certified wireless networking experts can provide economical remote and onsite support for both end-of-life and modern 802.11ac Aironet Wi-Fi access points and Progent can assist you to design and manage Wi-Fi environments that incorporate indoor and outdoor/ruggedized Aironet APs.
Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally managed Internet gateway that acts as a one-server solution for an array of security functions including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security reporting capabilities, allows customized reporting powered by SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft engineers can help you to design and execute test and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large bills for fast fixes so you won't be forced to allow minor problems to fester.
Progent's temporary IT staffing services enable you to meet the need for IT professionals without dealing with the expense and hassle associated with vetting and hiring experienced technical workers and without adding to your permanent head count.
Progentís Microsoft-certified consultants offer small and medium sized businesses IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server provides a central spot for your employees or clients to connect to, manage, share and interact with relevant information, files, and applications and to interact with other people. It allows quicker and better decisions, more effective sharing across teams and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible inside and outside a business network. Windows SharePoint Services connect employees, clients, teams and projects with the knowledge theyíve created in a way that makes data convenient to find, download and apply.
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Progentís Microsoft-certified experts can provide organizations of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that utilizes web technology for intelligently coordinating people, groups and data. SharePoint Server provides a common location for your employees or clients to connect to, manage, share and manipulate useful data, documents, and software and to interact with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services join workers, clients, workgroups and projects with the information theyíve created in a way that makes data easy to find, download and re-use. Progent's SharePoint experts can assist you to maintain your current SharePoint ecosystem or upgrade to the latest release of SharePoint.
Progentís Technical Response Center (TRC) provides affordable national extended hours remote troubleshooting for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide 24x7 telephone support and online direct computer access to troubleshoot and resolve network problems rapidly and economically.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Cisco has designed an extensive array of routers including appliances built to provide the security, bandwidth, and reliability required by organizations ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network availability. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS platform, including Cisco's 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.
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Progent offers the support of a certified engineer with an extensive background integrating products from the major telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, install, expand, or maintain a video conferencing environment that preserves your investment and maximizes the business value of your information system. Progent also offers the services of infrastructure consultants able to help companies of any size to create and troubleshoot a communications network that provides the speed, reliability, protection, and expandability required to accommodate your video conferencing/telepresence solution.