Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical database and team approach to problem resolution has allowed Progent to retain a talented staff and a satisfied worldwide customer base.

If you have a background providing desktop help and reside in the Vacaville area, teaming with Progent and supporting Progent's customers will improve your skills through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and network help to small companies will be your chance to operate personally with decision makers and add significantly to the success of dynamic companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile communications to help you to deliver quick solutions when you take on business-critical problems.

If you want to pursue this job, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that you are applying for.

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    Position Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft software products, PC desktop, notebook and peripheral integration, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, diagnose and troubleshoot issues with all versions of Windows-powered desktop and laptop systems and others as needed.
    • Work directly with computer users in helping to find and resolve application and OS issues that disrupt user productivity
    • Install, integrate and test a variety of applications on user PCs
    • Operate on-premises to diagnose and fix both urgent and chronic problems that reduce the stability, security, speed, connectivity, and overall functionality of workstations, laptops, printers and other end user equipment
    • Install new end-user equipment and perform other deployments, upgrades, and exchanges of desktops, laptop computers and related equipment
    • Provide the timely analysis and remediation of workstations and notebooks and associated equipment
    • Stay updated with an expert knowledge of workstation and notebook computing applications and utilization of WAN technologies including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years background in workstation admin new program setup, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer debugging and problem isolation skill, knowledge to install short-term patches to resolve network problems and escalate support when required
    • Broad experience delivering software assistance to small organizations for all Windows OS, Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
    • Excellent speaking and written communication ability
    • Demonstrated commitment to facilitating continuous productivity
    • Work without supervision and display distinct characteristics of responsibility and motivation