Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client marketing, support delivery, network environment, and employee benefits have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive technical database and collaborative style of problem solving has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have a background providing desktop technical support and live in the Vacaville area, teaming with Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and network help to small companies will be your chance to work closely with decision makers and add measurably to the growth of dynamic companies. Also, Progent's virtual office network offers state-of-the-art technology for remote support and wireless communications to enable you to deliver quick solutions when you help with business-critical problems.

If you wish to apply for this opening, you should send your resume to job-p016@progent.com. Please include the job code of the opening that you are considering.

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    Job Title

    Desktop Engineer

    Job Number

    P016

    Location

    Work from home, virtual office environment.

    Required Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Responsibilities
    • Maintain, analyze and resolve problems with all releases of Microsoft Windows-based PC and laptop computers and others as required.
    • Work with computer end users in assisting to find and fix app and operating system issues that disrupt user productivity
    • Install, configure and test a variety of applications on user workstations
    • Work on-site to find and resolve both urgent and persistent problems that impact the reliability, security, speed, connectivity, and general functionality of desktops, laptops, imaging devices and other end user equipment
    • Deploy new end-user hardware and help with other deployments, upgrades, and swaps of workstations, laptop computers and associated hardware
    • Assure the prompt analysis and repair of desktops and notebooks and related equipment
    • Remain updated with advanced knowledge of PC and notebook applications and utilization of connectivity technologies including the Internet

    Experience

    Minimum Professional Experience Requirements
    • Three years background in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and resolution)
    • Strong computer troubleshooting and fault isolation ability, talent to install short-term patches to solve network issues and escalate support when required
    • Broad background delivering software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated commitment to enabling continuous productivity
    • Operate without supervision and display distinct quality of responsibility and drive