Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network consulting and IT outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be among the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical database and collaborative approach to problem solving has helped Progent to build up a talented staff and a loyal international customer base.

If you have experience delivering Windows desktop support and reside in the Vacaville area, teaming with Progent and working for Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output engineers. Progent's concentration on offering computer expertise and network support to small companies will give you the chance to operate closely with top executives and add measurably to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote access and mobile connectivity to enable you to implement fast solutions when you help with mission-critical tasks.

If you want to look further into this position, you should email your resume to job-p016@progent.com. Be sure to specify the job number of the opening that you are considering.

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Select a Topic:


Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office environment.

Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve issues with all versions of Windows-powered desktop and notebook systems and others as required.
  • Work directly with computer end users in helping to identify and fix app and operating system problems that disrupt productivity
  • Deploy, integrate and verify a range of software programs on user PCs
  • Operate on-site to diagnose and fix both emergency and chronic issues that impact the reliability, security, speed, accessibility, and overall functionality of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and help with other installations, upgrades, and exchanges of desktops, notebooks and related hardware
  • Provide the prompt analysis and remediation of desktops and notebooks and associated hardware
  • Remain up-to-date with advanced knowledge of workstation and notebook applications and use of WAN technologies including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years experience in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to solve computer problems and escalate support when required
  • In-depth experience providing software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted operations
  • Work without supervision and display distinct characteristics of ownership and motivation