Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee benefits have allowed Progent to become one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared support information base and team style of problem solving has allowed Progent to retain a strong staff and a loyal worldwide client base.
If you have experience providing desktop technical support and live in the Vacaville area, joining Progent and supporting Progent's customers will expand your skills through cooperation with Progent's staff of collaborative, high-output engineers. Progent's concentration on offering computer consulting and technical support to small companies will give you the opportunity to work closely with decision makers and contribute significantly to the success of exciting companies. Also, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to implement fast solutions when you take on business-critical tasks.
Job Title
Desktop Support Specialist
Job Code
P016
Location
Work from home, virtual office infrastructure.
Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Primary Activities
Responsibilities
Maintain, analyze and troubleshoot issues with all versions of Microsoft Windows-powered workstation and notebook systems and others as required.
Work with computer end users in assisting to identify and resolve app and operating system issues that disrupt productivity
Install, integrate and verify a variety of software programs on user PCs
Work on-premises to diagnose and remediate both emergency and persistent issues that reduce the stability, protection, performance, connectivity, and general functionality of desktops, laptops, printers and other hardware
Install new end-user equipment and perform other installations, updates, and exchanges of PCs, laptop computers and associated hardware
Assure the prompt diagnosis and repair of workstations and laptop computers and associated hardware
Remain current with advanced knowledge of PC and notebook applications and utilization of connectivity technologies including the Internet
Experience/Education
Minimum Work Experience Requirements
Three years experience in desktop PC administration new software configuration, computer and peripheral deployment, troubleshooting and correction)
Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to resolve network issues and escalate support services when necessary
In-depth experience delivering software help to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
High-level speaking and written communication ability
Proven dedication to facilitating continuous operations
Operate without supervision and show marked quality of ownership and drive
If you would like to pursue this opening, you should send your resume to job-p016@progent.com. Be sure to specify the job number of the opening that you are asking about.
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