Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Why Consultants Are Joining Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in America. Our shared technical information base and team style of problem solving has allowed Progent to retain a talented staff and a loyal worldwide client base.
If you have a background delivering desktop support and reside in the Vacaville area, teaming with Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on providing computer expertise and technical help to small and mid-size businesses will give you the opportunity to work personally with decision makers and add significantly to the growth of dynamic companies. Also, Progent's virtual office infrastructure offers advanced tools for remote support and wireless connectivity to help you to deliver quick solutions when you help with mission-critical tasks.
Desktop Support Specialist
Home-based, virtual office environment.
Key Areas of Expertise
Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, such as user maintenance
Maintain, analyze and resolve problems with all releases of Microsoft Windows-based desktop and notebook systems and others as necessary.
Work with computer end users in assisting to find and fix application and operating system problems that hinder user productivity
Install, configure and verify a range of software programs on user workstations
Operate on-site to find and fix both emergency and persistent problems that impact the stability, security, speed, accessibility, and overall capability of desktops, notebooks, imaging devices and other hardware
Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of workstations, laptop computers and related equipment
Provide the prompt diagnosis and remediation of PCs and laptop computers and associated hardware
Remain up-to-date with an expert knowledge of desktop and laptop applications and utilization of connectivity infrastructure including the Internet
Minimum Professional Experience Requirements
Three years background in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and correction)
Strong computer troubleshooting and problem isolation skill, talent to implement temporary patches to resolve computer issues and escalate support services when necessary
Broad background delivering software assistance to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Proven dedication to enabling uninterrupted operations
Work independently and display marked quality of ownership and motivation
If you wish to pursue this job, you should email your qualifications to email@example.com. Please specify the job number of the opening that interests you.
Progent's Apple Mac experts can support the creative facets of Macintosh environments by providing consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Progent's Cisco-certified CCIE network engineers can assist you to maintain your current PIX 500 or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services
Progent's Cisco-certified network experts can show you how to create an affordable, fault tolerant Internet connection solution that can deliver 24x7 Internet access through a wide range of high availability Internet network technologies including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to utilize the most current technology for fault tolerant Internet connectivity to implement an economical, completely redundant Internet interface with automatic failover and other features to deliver non-stop Internet connections.
For custom program development, Progent can provide software design experts to produce business software in areas such as eCommerce, web development, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Internet Information Services to create company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide experts in a broad range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable and safer Active Directory implementation. Both options also offer the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime.
Solano County Microsoft Consulting Employment Opportunities
Progent's Solaris family consulting services provide small businesses and software developers help with administering and supporting Solaris environments that run with Microsoft-based networks. Progent can give your business access to Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you a convenient one-stop source to show you how to create and maintain a secure and robust mixed-platform network and communications solution that supports Sun Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent offers expert support for each step of your Exchange Server 2010 migration with services that include outsourced or co-sourced project management, site prep, project planning, specification of new software and hardware needed, suggested vendor sourcing, system verification at client site or at Progent's test facility, setting up temporary coexistence between Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the previous system, and training for customer's IT staff and end users.
Vacaville Solano County Microsoft MCTS Support Contract
Progent can provide affordable remote consulting to assist businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security.
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids network downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
Progent offers the part-time or temporary services of a seasoned CIO to offer strategic direction to assist your company pick and maintain IT solutions to meet your current situation and that can serve as a solid basis for your future growth. Progent's temporary Chief Information Officer consulting services offer financial leverage to companies trying to optimize the benefits from their IT expenditures but who are without the budget or hesitant to add one more executive-level manager to their full-time staff. Since Progent is vendor-agnostic, with a large team of consultants certified to maintain all leading OS platforms and networking technologies plus a wide selection and application software, Progent is in an ideal position to provide objective advice along with advanced technical help for creating information systems that fit the particular needs of your organization.
Progentís Technical Response Center (TRC) offers affordable national extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer extended hours telephone support and remote direct computer access to troubleshoot and resolve technical problems quickly and affordably.
Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange systems. This permits you to have certain Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and on budget.
Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and repairing System Center Operations Manager solutions and offer companies of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to fix critical issues detected by SCOM 2012.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide web-based control and comprehensive security for your email traffic. The powerful architecture of ProSight Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout plans, tune your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT management, staff, develop a corporate-wide security strategy, streamline network administration, help with application development, and build and test a DR/BC plan.
Microsoft SQL Server 2014 incorporates major improvements in key areas such as performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services that include planning, configuration, management, troubleshooting, and application development expertise to enable businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment.
Progent's Jabber consultants offer online or on-premises expertise to help businesses of all sizes to design, deploy, manage, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced support for the products, technologies and services that go into building a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and other components of a cohesive collaboration solution.
Progent's Cisco-certified CCIE networking consultants can assist your business to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and migrate smoothly from outdated switches to modern devices.
Progent's Microsoft and Cisco certified computer consultants offer advanced help with a wide range of technologies and can provide that assistance by phone anywhere in the U.S. or in person in major cities throughout the country and anywhere in . Progent offers remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for the toughest connectivity issues, as well as the the assistance of CISA and CISM-accredited security engineers to assist with complex security design and troubleshooting. Progent has provided remote troubleshooting to companies in every state in the United States.
Progent can help your business to evaluate the many subscription options offered with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help you to build and maintain hybrid networks that transparently integrate on-premises and cloud resources.
Citrix has developed a comprehensive family of products that deliver enterprise-grade manageability, expandability, and performance for virtualizing servers and for centralized delivery of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the strategic benefits of Citrix technology and show you how to design, validate, deploy, troubleshoot, and support Citrix solutions.
Before Progentís Microsoft Operations Manager solution, network issues were handled reactively, once users complained about them. With the help of proactive, computer generated warnings and trend reports sent by MOM, Progent is now able to address system problems before they becomes critical enough to impact network uptime. Because of MOM, Progent can resolve incipient problems before clients are aware that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class reliability, security and productivity.
Progent's SonicWall firewall consultants can help you deploy, maintain, and troubleshoot SonicWall firewall devices including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete network protection solution and design protection into your corporate processes.
Progent's CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to more recent firewall/VPN solutions. Progent can also enable you to design and implement a complete security plan that can incorporate firewall and VPN appliances and utilities, managed security and network defense services, system monitoring products, and formal policies and processes. Progent has the skill to be your one-stop resource for continuing network support, maintenance, education, and security consulting.
Progent offers organizations of all sizes world-class IT online or on-premises consulting services for networks based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consultants also can provide security expertise for businesses ranging from the small office to the global enterprise.
Progentís Microsoft consultants offer small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and configuration automation. Configuration Manager 2007 is the new title for the update management platform previously called SMS Server. Configuration Manager offers a variety of enhancements to SMS Server 2003 such as comprehensive automation, built-in Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified engineers can show you how to use Systems Management Server or Configuration Manager effectively for streamlined operating system and application software deployment, security patch administration, application tracking, and software license reconciliation. Progent's consultants can also help your company to move smoothly from Systems Management Server 2003 to Configuration Manager.
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.
Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of skill that IT security professionals are expected to master. CISM gives executive management the assurance that consultants who have earned their CISM certification have the experience and knowledge to deliver effective security management and support consulting.
Progent's Microsoft Certified professionals can provide expert consulting for corporate-wide implementations of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-site Exchange rollouts or updates and can provide onsite technicians to assist enterprises with installations of Microsoft Exchange in the or any area served by Progent's consultants.
Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and repair a system-wide migration to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the key 32-bit programs that you intend to retain as well as the new 64-bit editions of applications you plan to install.
For large businesses, Progent can supplement in-house IT groups by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branches, Progent can perform as a seamless local supplement of enterprise IT management. Progentís enterprise support services include company-wide security, online branch office support, system design, Sarbanes Oxley conformance, project management, and world-class service for multiple location network environments based on Enterprise Windows 2003. Progent can offer on-site consultants and technicians to assist with a site move or branch move, or a system designer to help with setting up or utilizing an Internet Data Center or co-location site.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized control of modern security features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to plan and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally control network environments that span local offices, data centers, private clouds and public clouds.
Progentís Wireless Consulting Services offer a fast, affordable option for businesses of all sizes to configure, manage, monitor and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progentís Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web technology for intelligently connecting people, groups and information. Microsoft SharePoint Server provides a common location for your workers or customers to access, manage, distribute and interact with relevant data, files, and applications and to interact with other people. Microsoft SharePoint enables faster and more intelligent decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the information theyíve developed in a manner that makes data convenient to locate, download and apply. Progent's certified SharePoint experts can help you to support your current SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Key features of Microsoft Dynamics GP software include a modular design that allows you to license just the components you require, a standardized architecture based on Microsoft technologies to safeguard your investment and provide a highly integrated environment, advanced reporting capabilities that permit you to monitor all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to enable access to corporate information, the capability to process data from almost any db software or desktop software into Microsoft Dynamics GP/Great Plains, and an open design that makes it easy to create custom programs. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide experienced GP consultants to show you how to convert the advanced features of Microsoft Dynamics GP business accounting software into a high-value business solution.
Progent's application experts offer advanced support, custom development, deployment help, and webinar training for popular business applications that address key areas including ERP and MRP, general accounting, business reporting, web commerce application design, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting services remotely, Progent can assist clients anywhere in the United States to avoid the time and fees associated with travel and on-site visits without sacrificing the effectiveness of consulting services.
Microsoft SQL Server 2014 includes significant improvements in key areas including speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works transparently across all workloads including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services including system design, configuration, administration, troubleshooting, and software development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 deployment.
Progentís Microsoft certified consultants offer small and mid-size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important applications quickly and automatically to appropriate workers, reduce product costs and stay compliant by determining usage profiles, enhance Windows security by increasing your knowledge of vulnerability and by installing targeted patches, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational expenses by fully exploiting the administrative functions built into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and asset tracking management including software and appliance inventory.
Progent can help your business in all phases of your upgrade to Exchange Server 2016 including designing high availability system topology for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Progent's Windows Server 2019 disaster recovery planning consultants can assist your organization to design a DR/BC system based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
The QTS Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now using the QTS data center as a colocation site or if you are considering migrating your primary or offsite backup equipment to the Herakles data center, Progent can provide a variety of cost-effective services including colocation migration, equipment deployment and updates, network improvements, project management services, virtual server configuration, remote network monitoring, automated network administration, application development, disaster recovery planning, security assessment, and the support of the Progent Test Lab.