Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client acquisition, service delivery, network environment, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our shared technical information base and collaborative approach to problem resolution has helped Progent to retain a strong staff and a loyal international client base.

If you have experience providing Windows desktop technical support and live in the Vacaville area, teaming with Progent and working for Progent's clients will expand your technical abilities through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's concentration on offering computer consulting and network help to small and mid-size businesses will give you the chance to work closely with top executives and contribute measurably to the growth of exciting businesses. Also, Progent's virtual office network provides advanced technology for remote support and wireless connectivity to help you to deliver quick solutions when you help with mission-critical problems.

If you wish to pursue this position, you should email your resume to job-p016@progent.com. Be sure to specify the job code of the position that you are applying for.

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Job Title

Desktop Support Specialist

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and troubleshoot problems with all versions of Windows-based PC and laptop computer systems and others as necessary.
  • Work with computer users in helping to find and fix application and OS problems that hinder productivity
  • Deploy, integrate and test a variety of software programs on user workstations
  • Work on-site to find and resolve both emergency and chronic issues that reduce the reliability, protection, performance, accessibility, and general capability of desktops, notebooks, printers and other hardware
  • Deploy new end-user hardware and perform other deployments, upgrades, and exchanges of desktops, laptop computers and associated hardware
  • Assure the timely diagnosis and repair of PCs and notebooks and related hardware
  • Stay updated with an expert knowledge of desktop and notebook applications and use of connectivity infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in desktop PC admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement short-term patches to resolve computer issues and escalate support when required
  • In-depth background delivering software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to enabling continuous productivity
  • Operate without supervision and show marked characteristics of responsibility and motivation