Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in America. Our shared technical information base and team style of problem solving has allowed Progent to retain a talented staff and a loyal worldwide client base.

If you have a background delivering desktop support and reside in the Vacaville area, teaming with Progent and working for Progent's customers will improve your technical abilities through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on providing computer expertise and technical help to small and mid-size businesses will give you the opportunity to work personally with decision makers and add significantly to the growth of dynamic companies. Also, Progent's virtual office infrastructure offers advanced tools for remote support and wireless connectivity to help you to deliver quick solutions when you help with mission-critical tasks.

If you wish to pursue this job, you should email your qualifications to Please specify the job number of the opening that interests you.

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    Position Title

    Desktop Support Specialist

    Job Number


    Work Location

    Home-based, virtual office environment.


    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, such as user maintenance

    Primary Activities

    • Maintain, analyze and resolve problems with all releases of Microsoft Windows-based desktop and notebook systems and others as necessary.
    • Work with computer end users in assisting to find and fix application and operating system problems that hinder user productivity
    • Install, configure and verify a range of software programs on user workstations
    • Operate on-site to find and fix both emergency and persistent problems that impact the stability, security, speed, accessibility, and overall capability of desktops, notebooks, imaging devices and other hardware
    • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of workstations, laptop computers and related equipment
    • Provide the prompt diagnosis and remediation of PCs and laptop computers and associated hardware
    • Remain up-to-date with an expert knowledge of desktop and laptop applications and utilization of connectivity infrastructure including the Internet


    Minimum Professional Experience Requirements
    • Three years background in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and correction)
    • Strong computer troubleshooting and problem isolation skill, talent to implement temporary patches to resolve computer issues and escalate support services when necessary
    • Broad background delivering software assistance to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication ability
    • Proven dedication to enabling uninterrupted operations
    • Work independently and display marked quality of ownership and motivation