Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is an innovative network support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office environment, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive technical database and team style of problem resolution has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have experience providing Windows desktop technical support and reside in the Vacaville area, teaming with Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on offering IT expertise and network help to small and mid-size companies will give you the opportunity to operate closely with top executives and add measurably to the success of dynamic businesses. In addition, Progent's virtual office network offers state-of-the-art technology for remote access and mobile communications to enable you to implement quick solutions when you take on business-critical tasks.

If you would like to look further into this job, please send your resume to job-p016@progent.com. Be sure to specify the job code of the opening that interests you.

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Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and resolve issues with all versions of Windows-based workstation and laptop systems and others as needed.
  • Work directly with computer end users in assisting to find and resolve application and OS issues that impact user productivity
  • Deploy, integrate and verify a range of popular apps on user workstations
  • Work on-site to diagnose and resolve both urgent and persistent issues that reduce the reliability, security, performance, accessibility, and overall capability of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and perform other installations, updates, and exchanges of PCs, laptop computers and associated equipment
  • Assure the prompt analysis and repair of workstations and notebooks and associated hardware
  • Remain up-to-date with an expert knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years background in workstation administration new software setup, computer and peripheral integration, trouble analysis and correction)
  • Strong computer debugging and problem isolation skill, knowledge to install temporary patches to resolve network problems and escalate support when required
  • In-depth experience delivering software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to facilitating uninterrupted productivity
  • Operate independently and display distinct quality of responsibility and motivation