Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is an innovative computer consulting and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive technical database and collaborative approach to problem solving has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have experience giving Windows desktop help and reside in the Vacaville area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on providing computer consulting and technical support to small and mid-size businesses will give you the chance to work personally with decision makers and contribute measurably to the growth of exciting businesses. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and wireless connectivity to enable you to implement fast solutions when you help with mission-critical problems.

If you would like to look further into this position, please email your resume to job-p016@progent.com. Be sure to include the job code of the opening that interests you.

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    Job Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Essential Activities

    Responsibilities
    • Maintain, analyze and troubleshoot problems with all versions of Windows-powered PC and laptop systems and others as required.
    • Work with computer end users in helping to find and fix application and operating system problems that disrupt user productivity
    • Install, configure and verify a variety of popular apps on user PCs
    • Operate on-site to diagnose and resolve both emergency and chronic issues that affect the reliability, protection, performance, connectivity, and overall functionality of desktops, notebooks, imaging devices and other end user equipment
    • Deploy new end-user hardware and perform other deployments, upgrades, and swaps of PCs, laptop computers and related equipment
    • Provide the prompt diagnosis and repair of desktops and laptop computers and associated hardware
    • Stay updated with an expert knowledge of desktop and laptop applications and utilization of WAN technologies including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years background in workstation administration new software setup, computer and peripheral integration, troubleshooting and resolution)
    • Strong computer troubleshooting and problem isolation skill, knowledge to install temporary patches to solve network issues and escalate support when necessary
    • Broad background delivering software help to small companies for all Windows OS, Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated commitment to facilitating uninterrupted operations
    • Operate without supervision and show marked quality of ownership and motivation