Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Teaming with Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee compensation have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our extensive technical information base and collaborative style of problem solving has helped Progent to retain a strong staff and a satisfied international customer base.
If you have a background delivering desktop technical support and live in the Walnut Creek area, joining Progent and supporting Progent's customers will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering IT expertise and technical help to small and mid-size businesses will be your opportunity to operate closely with top executives and add measurably to the success of dynamic businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless connectivity to enable you to implement fast solutions when you take on business-critical problems.
Desktop Support Specialist
Home-based, virtual office infrastructure.
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Maintain, diagnose and resolve issues with all versions of Microsoft Windows-powered desktop and laptop computer systems and others as necessary.
Work with computer users in assisting to find and resolve application and operating system issues that hinder productivity
Deploy, configure and verify a variety of popular apps on user workstations
Operate on-site to find and remediate both emergency and chronic problems that impact the reliability, security, speed, accessibility, and overall capability of desktops, notebooks, imaging devices and other end user equipment
Install new end-user equipment and perform other installations, updates, and swaps of desktops, notebooks and related hardware
Assure the prompt analysis and repair of desktops and notebooks and related equipment
Stay up-to-date with advanced knowledge of workstation and notebook computing applications and use of WAN technologies including the Internet
Minimum Work Background Requirements
Three years experience in workstation admin new program setup, computer and peripheral integration, trouble analysis and mitigation)
Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to solve computer issues and escalate support services when necessary
Broad experience delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication ability
Demonstrated dedication to facilitating uninterrupted productivity
Work without supervision and display distinct quality of ownership and drive
If you wish to apply for this opening, please email your resume to firstname.lastname@example.org. Please specify the job code of the opening that you are considering.
Progent's compensation structure is based on contribution, so just like working as a freelance contractor, your earnings are entirely tied to your generated revenue. Certain Progent consultants focus on lifestyle issues and choose to work at an easy pace, using our self-determined schedule to pursue individual enthusiasms such as hiking, motorcycle racing, snow boarding, fishing, travel, or sharing free time with family and acquaintances. Others take advantage of the opportunity to make major bucks through lots of effort and extended days. Progent completely supports both ends of the spectrum and any point in the middle.
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