Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team approach to problem solving has allowed Progent to build up a talented staff and a loyal worldwide client base.

If you have a background giving Windows desktop technical support and reside in the Walnut Creek area, teaming with Progent and supporting Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering IT expertise and technical help to small companies will be your opportunity to work personally with top executives and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to implement quick solutions when you take on business-critical problems.

If you wish to look further into this opening, you should email your resume to job-p016@progent.com. Be sure to specify the job number of the position that you are applying for.

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    Job Title

    Desktop Support Specialist

    Job Number

    P016

    Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, PC desktop, notebook and peripheral integration, remote access for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Responsibilities
    • Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-powered desktop and notebook computer systems and others as needed.
    • Work with computer end users in helping to find and resolve app and operating system problems that impact productivity
    • Deploy, integrate and verify a range of software programs on user PCs
    • Operate on-premises to find and remediate both emergency and chronic problems that impact the stability, protection, speed, connectivity, and overall capability of workstations, notebooks, imaging devices and other end user equipment
    • Install new end-user hardware and perform other deployments, updates, and swaps of workstations, laptop computers and related equipment
    • Provide the timely analysis and remediation of desktops and laptop computers and associated equipment
    • Remain up-to-date with an expert knowledge of desktop and laptop applications and use of connectivity technologies including the Internet

    Experience/Education

    Minimum Work Experience Requirements
    • Three years background in desktop PC administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to resolve computer issues and escalate support when required
    • Broad background delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Proven dedication to facilitating uninterrupted operations
    • Work independently and display distinct quality of responsibility and drive