Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, network infrastructure, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive technical database and team style of problem resolution has allowed Progent to build up a talented staff and a satisfied worldwide client base.

If you have experience delivering desktop help and live in the Walnut Creek area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output engineers. Progent's concentration on providing computer consulting and technical support to small companies will be your opportunity to work personally with decision makers and add significantly to the growth of exciting companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to enable you to implement quick solutions when you help with mission-critical tasks.

If you wish to pursue this job, please send your resume to Be sure to specify the job code of the opening that you are asking about.

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    Position Title

    Desktop Engineer

    Job Code


    Work Location

    Home-based, virtual office environment.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, analyze and resolve issues with all versions of Microsoft Windows-based workstation and laptop computers and others as required.
    • Work directly with computer users in helping to identify and resolve app and operating system issues that disrupt user productivity
    • Deploy, integrate and test a range of popular apps on user PCs
    • Operate on-premises to diagnose and remediate both urgent and chronic issues that affect the reliability, protection, performance, connectivity, and general functionality of workstations, laptops, printers and other hardware
    • Deploy new end-user equipment and perform other deployments, upgrades, and swaps of desktops, notebooks and associated equipment
    • Assure the timely diagnosis and remediation of workstations and laptop computers and related equipment
    • Stay current with an expert knowledge of PC and notebook applications and use of WAN infrastructure including the Internet


    Minimum Professional Background Requirements
    • Three years experience in workstation administration new software configuration, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer troubleshooting and problem isolation skill, knowledge to install short-term patches to solve computer issues and escalate support services when required
    • In-depth background delivering software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated commitment to enabling uninterrupted productivity
    • Operate without supervision and show marked characteristics of ownership and motivation