Desktop Support Consultant Walnut Creek California
Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical database and team approach to problem solving has allowed Progent to build up a talented staff and a loyal worldwide client base.
If you have a background giving Windows desktop technical support and reside in the Walnut Creek area, teaming with Progent and supporting Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering IT expertise and technical help to small companies will be your opportunity to work personally with top executives and add significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to implement quick solutions when you take on business-critical problems.
Desktop Support Specialist
Home-based, virtual office environment.
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, PC desktop, notebook and peripheral integration, remote access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Maintain, analyze and troubleshoot problems with all versions of Microsoft Windows-powered desktop and notebook computer systems and others as needed.
Work with computer end users in helping to find and resolve app and operating system problems that impact productivity
Deploy, integrate and verify a range of software programs on user PCs
Operate on-premises to find and remediate both emergency and chronic problems that impact the stability, protection, speed, connectivity, and overall capability of workstations, notebooks, imaging devices and other end user equipment
Install new end-user hardware and perform other deployments, updates, and swaps of workstations, laptop computers and related equipment
Provide the timely analysis and remediation of desktops and laptop computers and associated equipment
Remain up-to-date with an expert knowledge of desktop and laptop applications and use of connectivity technologies including the Internet
Minimum Work Experience Requirements
Three years background in desktop PC administration new software configuration, computer and peripheral integration, trouble analysis and mitigation)
Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to resolve computer issues and escalate support when required
Broad background delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Proven dedication to facilitating uninterrupted operations
Work independently and display distinct quality of responsibility and drive
If you wish to look further into this opening, you should email your resume to email@example.com. Be sure to specify the job number of the position that you are applying for.
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