Desktop Support Consultant Walnut Creek California
Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Benefits of Teaming with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, network infrastructure, and employee benefits have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive technical database and team style of problem resolution has allowed Progent to build up a talented staff and a satisfied worldwide client base.
If you have experience delivering desktop help and live in the Walnut Creek area, teaming with Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of mutually supportive, high-output engineers. Progent's concentration on providing computer consulting and technical support to small companies will be your opportunity to work personally with decision makers and add significantly to the growth of exciting companies. Also, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to enable you to implement quick solutions when you help with mission-critical tasks.
Home-based, virtual office environment.
Required Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Maintain, analyze and resolve issues with all versions of Microsoft Windows-based workstation and laptop computers and others as required.
Work directly with computer users in helping to identify and resolve app and operating system issues that disrupt user productivity
Deploy, integrate and test a range of popular apps on user PCs
Operate on-premises to diagnose and remediate both urgent and chronic issues that affect the reliability, protection, performance, connectivity, and general functionality of workstations, laptops, printers and other hardware
Deploy new end-user equipment and perform other deployments, upgrades, and swaps of desktops, notebooks and associated equipment
Assure the timely diagnosis and remediation of workstations and laptop computers and related equipment
Stay current with an expert knowledge of PC and notebook applications and use of WAN infrastructure including the Internet
Minimum Professional Background Requirements
Three years experience in workstation administration new software configuration, computer and peripheral deployment, trouble analysis and mitigation)
Strong computer troubleshooting and problem isolation skill, knowledge to install short-term patches to solve computer issues and escalate support services when required
In-depth background delivering software help to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
High-level speaking and written communication skills
Demonstrated commitment to enabling uninterrupted productivity
Operate without supervision and show marked characteristics of ownership and motivation
If you wish to pursue this job, please send your resume to firstname.lastname@example.org. Be sure to specify the job code of the opening that you are asking about.
Progent is seeking to hire full-time, solutions-oriented Microsoft certified consultants with MCSE credentials; Cisco certified system engineers who have Cisco CCDP or CCIE credentials; security professionals with CISSP or CISM or comparable security certification; and high-end system architecture consultants with a background in mobile solutions, wireless networking, fault tolerance, business continuity, information protection, and virtual servers. Progent also seeks employees to join Progent's staff of help desk support specialists and off-site troubleshooting professionals. In addition, Progent is hiring talented managers who can perform effectively in Progent's fast-paced, virtual office environment.
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, software development, training, and debugging since the product's original release. Progent can provide high-level support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can assist you to design, pilot, and implement a cost-effective migration from a a legacy release to the current version of Microsoft Dynamics GP.
Network Consultant Remote Support Jobs Walnut Creek, CA
Remote server management cards give network administrators full control over a server without the requirement for an on-site presence. Through these server management cards, all console screen data plus keyboard and mouse operations are exported to a remote session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can assist you to design, implement, and support a fault-tolerant company network that incorporates remote server management cards and Progent can use these remote server management cards to deliver low-cost remote technical assistance. Progent is familiar with a variety of remote management cards including Aten remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can help you to manage your legacy PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, tune, manage and troubleshoot firewall environments built around Cisco ASA firewalls with Firepower Services.
Progent's Microsoft-certified consulting engineers can help you to assess the value of Microsoft Exchange 2010 for your company and can help you to plan and implement an efficient upgrade to Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer quick payback by improving your workers' efficiency, cutting the cost of hardware and service, simplifying administration, and consolidating your key communications technologies.
Progent is organized provide comprehensive online consulting for all technologies common to todayís small business information systems and offers a variety of strategic, as-needed services including a part-time CIO to provide advanced planning and negotiating skills, a Technical Response Center for help desk support, proactive server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for major initiatives such as site relocations orOS migrations, Cisco-certified consultants for designing fast and robust infrastructure, security specialists to ensure data protection and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to create, customize, or repair mission-critical applications.
Progent offers several network security packages intended to deliver larger institutions an impartial and thorough security audit from a team of certified security engineers. All Progent's security assessment bundles feature a suite of services like automated scans from within and from outside your company firewall, professional analysis of results by certified security consultants, creation of a report explaining the findings, plus an interactive concise executive summary and an extensive interactive review for internal IT managers.
Windows Server 2008 is a major step forward in making information systems more secure and fault tolerant, simpler to virtualize and manage, higher performing, and able to offer an improved platform for web publishing. Progent can assist your company get the most from the enhancements built into Microsoft Windows Server 2008 by providing consulting, tech support, education, staffing, network monitoring, and security expertise.
Microsoft Virtual Server, run on the Windows Server operating system and powered by software originally developed by Connectix, delivers the power needed to accomplish server consolidation, software migration, and server isolation tasks through virtualization techniques in an enterprise-ready IT network with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance operational efficiency in software development and piloting, upgrading from outdated mission-critical software, and hardware consolidation. Progent's skilled Virtual Server consultants can assist your business to assess and deploy Microsoft Virtual Server 2005.
Progent's Wi-Fi IP phone configuration experts offer remote and onsite support to help your organization build and manage a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Progent's Private Cloud Hosting service offers comprehensive hosting of a small organization's production servers in an environment that delivers the maximum degree of dependability and scalability and is also easy to move to another host. Progent's Private Cloud Hosting services are built upon mature virtualization architectures that allow small businesses with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.
Progent is convinced that a carefully architected and executed information system can be a pivotal piece for enabling a company's growth, and we apply this credo in our corporate network infrastructure. Progent has built a fault-tolerant virtual office network that enables our in-house consultants and authorized contractors to offer fast and efficient service, cooperate easily on complex projects, and gain from professional and personal maturity from acting as part of a dynamic business ethos of self motivation and freedom.
Progent's certified SonicWall firewall experts can help you deploy, manage, and update SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified network security experts can show you how to incorporate SonicWall security gateways into a complete network protection solution and build protection into your business practices.
Progentís Wireless Consulting Services provide a convenient, affordable option for businesses of any size to integrate, manage, monitor and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent's Data Center professionals can help you identify fault-tolerant data centers that meet the particular needs of your company. Fault tolerant co-location sites are especially appealing to small organizations due to of their low cost and convenience in comparison to taking a do-it-yourself approach. Trying to create an in-house data center that offers even a basic level of fault tolerance is too costly for most small businesses. Progent is ready to help you get all the advantages of high availability data centers and fault tolerant colo sites by providing a full range of engineering and support services.
Progent provides small and medium size companies expert support for Intrusion Protection Systems and IPsec VPN products from major firewall and VPN security companies such as WatchGuard, Juniper, and SonicWall. Progent can help you design a comprehensive security plan and choose appropriate technologies from multiple suppliers to achieve your security goals while staying within your spending restraints.
Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and provides a centrally administered Internet gateway that delivers a one-server platform for a variety of security features including an multi-layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting capabilities, allows custom reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to cut expenses and improve availability. Progent's Microsoft-certified consultants can assist your company to design and execute pilot and production implementations; interface Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist you to upgrade smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Progent's experts offer Apple macOS and OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier editions of Mac OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone integration and iPad management, or migrating to iCloud services. For business networks built solely on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, configuring and supporting a network environment that is available, secure, efficient and able to achieve your company's business goals.
Progent can assist your business to design and implement a smooth migration from a Solaris-powered information system to a network based on Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can show you how to preserve your information and minimize business disruption by designing an effective migration plan that preserves your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include analysis of existing environment, transition planning and validation, MS Exchange migration support, data and application porting, and server and media transition and economization.
For businesses with a combination of Apple Mac and Windows computers, there are two popular alternatives for using Microsoft Windows-dependent software on macOS or OS X: remote access to a physical Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to connect an Apple Mac to a networked Windows-powered PC to use Microsoft Windows software and share network resources. Virtual PC for Apple Mac simulates Microsoft Windows on a Mac computer so that you are able to use Windows software locally. Progent's Mac technology consultants can help your business to manage these products for running Microsoft Windows programs on your Macs and can in addition assist you to evaluate and install third-party products for Microsoft Windows platform simulation.
If you have a company information system with 10 to 50 network clients, Progent's IT outsourcing services save your business from dependence on single freelance consultant while giving you affordable and reliable access to enterprise-class network expertise. By delivering IT support help when you require it, offering specialized knowledge for key applications, delivering unique services such as 24x7 server monitoring, and charging only for support you use, Progent offers you an economical way for maximizing the profitability of your small business network. Progent is the smart way for small businesses to build and support a robust and safe IT system and to have fast access to the experienced help typically available only to businesses who can support a large internal IT organization.
Progent can help you in all facets of your migration to Microsoft Exchange 2016 including planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Citrix experts can assist you to assess the potential strategic benefits of the various editions of Essentials for Hyper-V, help you to use Citrix management utilities with your Hyper-V environment, and show you how to deploy Citrix Essentials to enhance the performance, availability, consistency, and fault tolerance of your virtualized network while reducing the cost of equipment and support and simplifying administrative tasks.
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, optimize, manage and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that avoids productivity downtime, reduces ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the background to complete your move quickly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business needs.
Progent's UNIX family consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient one-stop source to help you build and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware.
Progent can provide cost-effective remote consulting to help businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the basis for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT expert with real-world expertise and broad knowledge in designing and building effective end-to-end information technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, administering, and servicing IT environments powered by the Microsoft SBS line of servers and programs.
Progent offers support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.
Progent's Cisco CCIE-certified SIP infrastructure consultants can help organizations of any size to plan, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected SIP trunks and offer cost-effective online or on-premises expertise to help companies to migrate smoothly to a productive unified communications ecosystem that delivers fast ROI. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync Server for access to a SIP PSTN trunk.
Progent's Microsoft-certified consultants can provide advanced expertise in implementing, using and debugging any edition of Project Server and can provide a broad range of cost-effective remote consulting services following industry best practices to help organizations of any size to receive all the advantages of this leading platform. Services available from Progent include system planning, installation and upgrades, strategies for secure file and status sharing among onsite and offsite users, network optimization, and customized online training classes.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage network environments that span branch offices, data centers, and cloud resources.
Microsoft Exchange 2013 includes major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations plus a revamped architecture. These improvements favorably impact key facets of IT including ease of administration, high availability (HA), compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout plan, and train your IT staff to manage your Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange Server 2013.
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 offers significant improvements in capacity, speed, manageability, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.
Progent offers one-on-one training designed for individuals who want to broaden their knowledge of the macOS and OS X operating system, Apple Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online training for macOS and Mac OS X applications.
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Progent's Linux support experts provide small and mid-size businesses and software developers support for managing and maintaining Linux computers that coexist with Microsoft-based networks. Progent offers your business contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with an easy one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating Windows with major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.
Progent is a leading innovator in affordably delivering enterprise-class IT support to small companies. Progent's success in handling the network support needs of the chronically underserviced small business market is the cumulative outcome of major technical and operational breakthroughs that have removed a great deal of the traditional expenses out of managing IT service, added unmatched technical skill into the support mechanism, and dramatically accelerated the repair cycle.
Progent's Test and Training Lab at the QTS Internet Data Center is available for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent customers who lack adequate in-house resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep vital network projects on schedule.