Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Partners in America. Our shared support information base and team approach to problem solving has allowed Progent to retain a strong staff and a loyal worldwide client base.

If you have a background providing Windows desktop support and live in the Walnut Creek area, teaming with Progent and working for Progent's customers will expand your skills through cooperation with Progent's team of collaborative, high-output engineers. Progent's concentration on offering computer expertise and technical help to small companies will be your chance to work closely with top executives and contribute measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides advanced tools for remote support and wireless communications to enable you to implement quick solutions when you help with business-critical tasks.

If you wish to be considered for this position, you should email your resume to Please specify the job code of the position that you are considering.

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    Job Title

    Desktop Engineer

    Job Number


    Work Location

    Home-based, virtual office environment.


    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, including user maintenance

    Essential Activities

    Main Responsibilities
    • Maintain, diagnose and troubleshoot problems with all versions of Microsoft Windows-powered PC and laptop systems and others as needed.
    • Work with computer end users in assisting to identify and resolve application and OS problems that impact user productivity
    • Install, configure and verify a variety of software programs on user workstations
    • Operate on-site to diagnose and resolve both urgent and persistent issues that reduce the reliability, security, performance, accessibility, and general functionality of desktops, notebooks, printers and other hardware
    • Install new end-user hardware and perform other deployments, upgrades, and swaps of PCs, notebooks and associated equipment
    • Provide the timely analysis and remediation of desktops and laptop computers and associated hardware
    • Remain current with an expert knowledge of PC and laptop computing applications and utilization of WAN technologies including the Internet


    Minimum Professional Background Requirements
    • Three years experience in workstation admin new software configuration, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve network issues and escalate support when necessary
    • In-depth experience delivering software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
    • High-level speaking and written communication skills
    • Proven commitment to facilitating continuous productivity
    • Work without supervision and display distinct quality of ownership and drive