Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Joining Progent
Progent is a progressive computer consulting and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, network infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and team style of problem resolution has helped Progent to build up a talented staff and a loyal international client base.

If you have a background giving desktop technical support and reside in the Walnut Creek area, teaming with Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on providing computer consulting and technical help to small companies will give you the chance to work personally with decision makers and contribute measurably to the growth of exciting businesses. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless communications to enable you to implement fast solutions when you help with business-critical tasks.

If you want to be considered for this job, you should email your resume to job-p016@progent.com. Be sure to specify the job number of the opening that interests you.

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Job Title

Desktop Support Specialist

Job Code

P016

Location

Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Microsoft Windows-based PC and laptop computers and others as needed.
  • Work directly with computer users in helping to find and fix application and OS problems that hinder productivity
  • Deploy, configure and verify a variety of popular apps on user PCs
  • Work on-site to diagnose and resolve both urgent and persistent issues that affect the reliability, security, performance, connectivity, and overall functionality of desktops, notebooks, printers and other end user equipment
  • Install new end-user hardware and help with other installations, updates, and exchanges of desktops, laptop computers and associated hardware
  • Assure the prompt diagnosis and repair of desktops and laptop computers and related equipment
  • Remain up-to-date with an expert knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Professional Background Requirements
  • Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to resolve computer problems and escalate support services when required
  • Broad experience delivering software help to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven dedication to enabling uninterrupted productivity
  • Work without supervision and display marked characteristics of responsibility and motivation