Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team approach to problem resolution has helped Progent to retain a strong staff and a satisfied worldwide client base.

If you have a background delivering Windows desktop support and live in the Walnut Creek area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and network support to small and mid-size businesses will give you the chance to work personally with top executives and contribute significantly to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless connectivity to enable you to deliver quick solutions when you help with mission-critical problems.

If you wish to look further into this job, you should email your qualifications to Please include the job code of the opportunity that you are considering.

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    Position Title

    Desktop Support Specialist

    Job Code


    Work Location

    Work from home, virtual office infrastructure.

    Required Expertise

    Required Areas of Expertise
    • Exchange-based Outlook email client
    • Microsoft software products, workstation, laptop and peripheral integration, remote connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Support, analyze and resolve issues with all versions of Windows-based PC and laptop computer systems and others as needed.
    • Work with computer users in assisting to find and fix app and OS problems that impact productivity
    • Install, configure and test a range of popular apps on user PCs
    • Operate on-premises to diagnose and fix both urgent and persistent problems that reduce the stability, security, performance, connectivity, and overall functionality of workstations, notebooks, imaging devices and other end user equipment
    • Install new end-user hardware and help with other installations, upgrades, and swaps of desktops, laptop computers and associated equipment
    • Provide the prompt analysis and repair of desktops and notebooks and associated equipment
    • Stay up-to-date with advanced knowledge of workstation and laptop computing applications and utilization of WAN infrastructure including the Internet


    Minimum Work Experience Requirements
    • Three years background in desktop PC administration new software configuration, computer and peripheral deployment, troubleshooting and correction)
    • Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve network problems and escalate support services when required
    • Broad experience providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
    • High-level speaking and written communication ability
    • Proven dedication to facilitating uninterrupted operations
    • Operate without supervision and show distinct quality of responsibility and drive