Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical information base and team approach to problem resolution has allowed Progent to retain a talented staff and a loyal international customer base.

If you have experience providing desktop support and live in the Walnut Creek area, joining Progent and supporting Progent's customers will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and network support to small businesses will be your opportunity to work personally with decision makers and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to implement quick solutions when you help with business-critical tasks.

If you wish to apply for this job, please send your qualifications to Be sure to specify the job code of the position that you are asking about.

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    Position Title

    Desktop Engineer

    Job Number


    Work Location

    Home-based, virtual office infrastructure.


    Required Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite connectivity for users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network management, including user maintenance

    Essential Activities

    Main Responsibilities
    • Support, diagnose and resolve problems with all versions of Microsoft Windows-powered desktop and notebook systems and others as required.
    • Work directly with computer users in assisting to find and resolve application and OS issues that impact productivity
    • Deploy, configure and verify a range of software programs on user workstations
    • Operate on-site to find and resolve both urgent and persistent issues that affect the reliability, security, speed, connectivity, and general capability of desktops, laptops, imaging devices and other end user equipment
    • Install new end-user hardware and perform other deployments, upgrades, and swaps of PCs, notebooks and associated hardware
    • Provide the prompt analysis and remediation of workstations and notebooks and related equipment
    • Remain up-to-date with an expert knowledge of desktop and laptop applications and use of WAN technologies including the Internet


    Minimum Professional Experience Requirements
    • Three years background in workstation admin new software configuration, computer and peripheral integration, troubleshooting and resolution)
    • Strong computer troubleshooting and fault isolation skill, knowledge to install short-term patches to resolve computer problems and escalate support when necessary
    • In-depth background delivering software help to small organizations for all Windows operating systems, Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
    • Excellent speaking and written communication skills
    • Demonstrated dedication to enabling continuous operations
    • Work without supervision and show distinct characteristics of ownership and drive