Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team approach to problem resolution has helped Progent to retain a strong staff and a satisfied worldwide client base.
If you have a background delivering Windows desktop support and live in the Walnut Creek area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and network support to small and mid-size businesses will give you the chance to work personally with top executives and contribute significantly to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless connectivity to enable you to deliver quick solutions when you help with mission-critical problems.
Desktop Support Specialist
Work from home, virtual office infrastructure.
Required Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, workstation, laptop and peripheral integration, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Support, analyze and resolve issues with all versions of Windows-based PC and laptop computer systems and others as needed.
Work with computer users in assisting to find and fix app and OS problems that impact productivity
Install, configure and test a range of popular apps on user PCs
Operate on-premises to diagnose and fix both urgent and persistent problems that reduce the stability, security, performance, connectivity, and overall functionality of workstations, notebooks, imaging devices and other end user equipment
Install new end-user hardware and help with other installations, upgrades, and swaps of desktops, laptop computers and associated equipment
Provide the prompt analysis and repair of desktops and notebooks and associated equipment
Stay up-to-date with advanced knowledge of workstation and laptop computing applications and utilization of WAN infrastructure including the Internet
Minimum Work Experience Requirements
Three years background in desktop PC administration new software configuration, computer and peripheral deployment, troubleshooting and correction)
Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve network problems and escalate support services when required
Broad experience providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
High-level speaking and written communication ability
Proven dedication to facilitating uninterrupted operations
Operate without supervision and show distinct quality of responsibility and drive
If you wish to look further into this job, you should email your qualifications to email@example.com. Please include the job code of the opportunity that you are considering.
Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web technology for intelligently connecting people, teams and data. Microsoft SharePoint Server provides a central spot for your employees or clients to access, organize, share and manipulate useful information, files, and applications and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, customers, workgroups and projects with the data they've created in a manner that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can help you to support your existing SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
Progent offers cost-effective remote consulting to assist businesses to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can help you deploy cloud-based or hybrid cloud ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support to help you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on time and within budget.
Progent can help your business in all phases of your upgrade to Exchange Server 2016 such as planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Progent's Microsoft certified professionals provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT system from attack by outside and internal sources. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT security through expert design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can help your company to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent offers the expertise of Microsoft-certified consultants as well as seasoned software developers, DBAs, project managers, network infrastructure engineers, business continuity planning specialists, and certified data security professionals to assist you to evaluate the potential benefits of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and define an efficient and secure IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Progent's Office and Microsoft 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides fast ROI and promotes better business results. Progent can assist you to integrate Office or Microsoft 365 apps with each other and with additional key Microsoft platforms including SharePoint Server, Exchange Server and SQL Server running locally or in the cloud. Progent can also assist you to resolve compatibility problems between different versions of Office desktop and can provide live online training to individual users and teams.
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a team of network experts based in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran DRBC preparedness consultants. Progent can also help your business to plan and implement a move to the Flexential facility by providing services like planning system configuration, recommending hardware, system configuration and validation, debugging, setting up online management, and educating your network support team.
Cisco's network security and remote connection products for small companies offer a complete line of manageable security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that align most closely with your business goals.
Progent's Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Dynamics GP/Great Plains allows you to expand and manage your company more efficiently by delivering deep availability of strategic data and a fast return on investment. Microsoft Dynamics GP/Great Plains offers important business benefits including its ability to extend the reach of your organization, manage your accounting, computerize financial processes, unify processes across your business, improve inventory control, enhance order accuracy, expand sales and minimize turnaround time, and increase cash flow. Progent can help you configure and maintain a reliable, secure server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains support professionals to make sure you derive the full benefits of your Microsoft Dynamics GP software.
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security experts. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with all of the security capabilities addressed under GIAC certification such as evaluating network security mechanisms, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
24x7 Network Consulting Remote Support Job Concord California
Progent's expert software programmers, database designers, and program managers can help enterprise clients to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and program co-ordination or Progent can help clients fill in expertise gaps by offering database designers and programmers skilled in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to incorporate SharePoint with other applications like SQL Server and Office Excel to build data-intensive intranets and portal sites. Progent also can provide expertise with web development tools and can help clients to build, expand, troubleshoot, or migrate web applications to take advantage of the latest advances in web technology.
Progent's Mac consultants can support the creative facets of Macintosh environments by offering consulting services and education in graphics, sound, and video. Progent's consultants offer help in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, monitor and guard your network, assist with negotiating a settlement with a threat actor, and rebuild an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent's Ekahau-certified Wi-Fi consultants can help your business to design, implement, enhance, manage and troubleshoot a Wi-Fi solution customized for your building. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF analysis.
Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with one or more public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Microsoft Azure hybrid cloud design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Microsoft-certified Windows Server 2003 consultants can provide computer help and IT consulting services for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows 2003 migration, configuration, administration, and support services include system planning, deployment, project management, on-premises and remote network support and repair, Help Desk services, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
If your business operates a UNIX, Linux, or Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-premier security specialists can assist your entire enterprise in a wide array of security areas including security administration procedures, security design and strategies, access control systems and methodology, applications development security, operations security, physical security, communications, network and web security, and business continuity planning. CISM and CISSP stipulate the basic skills and worldwide standards of performance that information security professionals are expected to master. These certification offer IT management the assurance that consultants who have earned their CISM or ISSAP certification have the experience and theory to offer effective security management and engineering help.
Progent offers affordable remote consulting to assist businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.
Desktop Support Telecommuter Jobs Walnut Creek Contra Costa County
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to deliver comprehensive endpoint detection and response (EDR).
Progent's Cisco CCIE network consultants can help you to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software consulting.
Progent's Cisco-certified VoIP phone and video IP phone experts can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
Progent's Microsoft-certified consultants offer online or onsite expertise to assist companies of any size to design, implement, administer, and troubleshoot a backup solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older releases of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters. Progent offers occasional help for resolving particularly stubborn problems, or full project management services. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Progent can deliver a wide array of affordable support services to assist your company to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online assistance for individual machines or laptops or help your business to design and implement a company-wide rollout of new or revised OS software and business applications. Progent can also supply consultants and technical workers to assist you to prepare for and implement an office move or merger organized to produce minimal disruption of your business.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools from SentinelOne to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats.
Progent's Microsoft-certified professionals average over a decade of experience providing messaging support for customers ranging from small offices to global corporations. Progent offers affordable support for all editions of Microsoft Exchange Server to enhance email and virus security, design fault tolerant email environments, and facilitate off-site and mobile email connectivity. Progent's Exchange support services can assist you in planning and executing a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2019 Server. Progent provides integration help for Windows 10 and Windows 11 clients using Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for all major web browsers. For e-mail virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.
If you are developing UNIX or Linux software on a network that has MS Windows-based servers, desktops, and office applications, Progent can provide full-service IT outsourcing that allows you to concentrate on your field of high-value know-how while avoiding the constant distraction of maintaining your business network. Through the use of smart server monitoring and by delivering online and in-person assistance when your company needs it, Progent offers an affordable alternative for managing an information network that features excellent reliability, protection, and performance. Progent's developer assistance services include comprehensive it outsourcing, virtual server infrastructure, remote and on-site support and repair, network monitoring, and Helpdesk services.
Progent offers onsite education customized for individuals who wish to expand their knowledge of the macOS and OS X operating system, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar classes for Mac application software.
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.
When conducting IT tasks for enterprise customers, Progent follows a structured approach based on specified milestones so as to achieve financial, scheduling and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards based on the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design tuning, and expert deployment. All facets are documented to provide a comprehensive description of IT services performed and to assist in downstream system support.
Progent can help your business to support Microsoft System Center 2007 Configuration Manager to streamline administration, improve compliance, and increase productivity by making sure that operating systems and applications are always up to date, managing product licenses, and monitoring resource usage profiles to help you make informed buying choices. When you are set to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and carry out an efficient migration to System Center 2012 Configuration Manager.
Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's ProSight Virtual Hosting service combines proven virtual server architecture, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete information technology outsourcing alternative that enhances network dependability and protection, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a smaller business can have all of its operating system platforms and key business application servers hosted in a secure and reliable data center on a high-performance, non-stop virtual machine configured and supported by Progent's computer support experts.
The clustering technology built into the high-end editions of Microsoft Windows Server 2008 is radically re-engineered to simplify the deployment, setup, and maintenance of server clusters that provide greater levels of system availability, protection, efficiency, and versatility. New or improved features include cluster Validation, easier configuration and deployment, unified cluster management, new cluster architecture for maximum availability, hardened security and quorum structure, elimination of failure points, greater storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help you evaluate the advantages of Windows clustering, design and implement an installation, train your network support staff to manage your cluster environment, provide ongoing consulting and technical help services, and produce and validate a business continuity procedure.
Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical online and onsite consulting, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud resources into a cohesive information management system.
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology by SentinelOne to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.
Progent's Apple Mac support consultants can help you with a broad array of system foundation issues including system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks built exclusively on Apple Mac OS X or for environments incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the experience and size to handle the complexity of designing, integrating, and maintaining a network infrastructure that is robust, secure, efficient and supportive of your business objectives. Progent can help you configure Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan SAN systems. Progent can also provide certified professionals to help you with Cisco routers and switches.
Progent's certified SQL Server programmers and database administrators offer online consulting to assist organizations of all sizes to create, manage, and maintain applications powered by the Microsoft SQL Server RDBMS and .NET architecture. Progent's SQL Server consultants can provide help with any element of the application life cycle in environments that can include small office databases to VLDB applications and enterprise-class data warehousing.