Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive network consulting and IT outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive support information base and team style of problem resolution has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background providing desktop support and live in the Walnut Creek area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on providing IT expertise and network support to small businesses will be your chance to work personally with decision makers and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to enable you to deliver quick solutions when you take on business-critical tasks.

If you wish to be considered for this job, you should send your qualifications to Please specify the job number of the opening that interests you.

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Position Title

Desktop Support Specialist

Job Number



Work from home, virtual office infrastructure.


Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and resolve issues with all releases of Microsoft Windows-powered workstation and notebook systems and others as needed.
  • Work directly with computer users in assisting to identify and fix app and operating system issues that disrupt user productivity
  • Install, integrate and test a range of applications on user workstations
  • Operate on-premises to diagnose and remediate both emergency and chronic problems that affect the stability, security, performance, accessibility, and general functionality of workstations, laptops, imaging devices and other end user equipment
  • Install new end-user equipment and help with other installations, upgrades, and swaps of PCs, laptop computers and related hardware
  • Provide the prompt diagnosis and remediation of desktops and laptop computers and related hardware
  • Remain updated with an expert knowledge of PC and notebook applications and utilization of WAN infrastructure including the Internet


Minimum Professional Experience Requirements
  • Three years experience in workstation administration new software setup, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and problem isolation ability, knowledge to implement temporary patches to solve network problems and escalate support services when necessary
  • Broad experience providing software assistance to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling continuous operations
  • Work without supervision and show marked quality of responsibility and motivation