Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team approach to problem resolution has helped Progent to retain a strong staff and a satisfied worldwide client base.
If you have a background delivering Windows desktop support and live in the Walnut Creek area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and network support to small and mid-size businesses will give you the chance to work personally with top executives and contribute significantly to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless connectivity to enable you to deliver quick solutions when you help with mission-critical problems.
Position Title
Desktop Support Specialist
Job Code
P016
Work Location
Work from home, virtual office infrastructure.
Required Expertise
Required Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, workstation, laptop and peripheral integration, remote connectivity for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Primary Activities
Main Responsibilities
Support, analyze and resolve issues with all versions of Windows-based PC and laptop computer systems and others as needed.
Work with computer users in assisting to find and fix app and OS problems that impact productivity
Install, configure and test a range of popular apps on user PCs
Operate on-premises to diagnose and fix both urgent and persistent problems that reduce the stability, security, performance, connectivity, and overall functionality of workstations, notebooks, imaging devices and other end user equipment
Install new end-user hardware and help with other installations, upgrades, and swaps of desktops, laptop computers and associated equipment
Provide the prompt analysis and repair of desktops and notebooks and associated equipment
Stay up-to-date with advanced knowledge of workstation and laptop computing applications and utilization of WAN infrastructure including the Internet
Experience
Minimum Work Experience Requirements
Three years background in desktop PC administration new software configuration, computer and peripheral deployment, troubleshooting and correction)
Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve network problems and escalate support services when required
Broad experience providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications such as Outlook, Word, and Excel
High-level speaking and written communication ability
Proven dedication to facilitating uninterrupted operations
Operate without supervision and show distinct quality of responsibility and drive
If you wish to look further into this job, you should email your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are considering.
Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web technology for intelligently connecting people, teams and data. Microsoft SharePoint Server provides a central spot for your employees or clients to access, organize, share and manipulate useful information, files, and applications and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, customers, workgroups and projects with the data they've created in a manner that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can help you to support your existing SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
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GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security experts. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with all of the security capabilities addressed under GIAC certification such as evaluating network security mechanisms, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
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Progent's expert software programmers, database designers, and program managers can help enterprise clients to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and program co-ordination or Progent can help clients fill in expertise gaps by offering database designers and programmers skilled in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to incorporate SharePoint with other applications like SQL Server and Office Excel to build data-intensive intranets and portal sites. Progent also can provide expertise with web development tools and can help clients to build, expand, troubleshoot, or migrate web applications to take advantage of the latest advances in web technology.
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Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to deliver comprehensive endpoint detection and response (EDR).
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Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.
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Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
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