Desktop Support Consultant Walnut Creek California
Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Advantages of Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office environment, and employee compensation have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared technical information base and team approach to problem resolution has helped Progent to build up a strong staff and a satisfied international client base.
If you have experience delivering Windows desktop technical support and live in the Walnut Creek area, joining Progent and working for Progent's customers will improve your skills through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing computer consulting and technical help to small and mid-size businesses will give you the chance to operate closely with top executives and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office infrastructure provides advanced tools for remote access and mobile connectivity to enable you to deliver fast solutions when you take on business-critical problems.
Position Title
Desktop Engineer
Job Number
P016
Work Location
Work from home, virtual office environment.
Required Expertise
Primary Areas of Expertise
Exchange-based Outlook email client
Microsoft software products, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, including user maintenance
Primary Activities
Main Responsibilities
Maintain, diagnose and troubleshoot issues with all versions of Windows-powered workstation and laptop systems and others as needed.
Work with computer users in helping to identify and resolve app and OS issues that impact productivity
Install, configure and verify a variety of software programs on user PCs
Operate on-premises to find and remediate both emergency and chronic problems that impact the reliability, security, performance, connectivity, and overall capability of desktops, laptops, imaging devices and other hardware
Install new end-user hardware and help with other deployments, upgrades, and swaps of workstations, laptop computers and related hardware
Provide the prompt diagnosis and remediation of desktops and notebooks and associated hardware
Stay updated with an expert knowledge of workstation and notebook applications and utilization of WAN technologies including the Internet
Experience/Education
Minimum Professional Experience Requirements
Three years background in desktop PC admin new program configuration, computer and peripheral deployment, trouble analysis and correction)
Strong computer debugging and problem isolation skill, talent to implement short-term patches to resolve computer issues and escalate support services when necessary
Broad background delivering software help to small companies for all Windows OS, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
High-level speaking and written communication ability
Demonstrated commitment to enabling uninterrupted operations
Work without supervision and show distinct characteristics of ownership and motivation
If you want to look further into this opening, please email your qualifications to job-p016@progent.com. Be sure to include the job code of the opportunity that you are considering.
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