Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative network consulting and information technology outsourcing company headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, network infrastructure, and employee compensation have allowed Progent to be among the fastest growing and most successful Microsoft Partners in the United States. Our extensive technical database and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied worldwide customer base.

If you have experience providing Windows desktop support and reside in the Walnut Creek area, teaming with Progent and working for Progent's clients will improve your skills through interaction with Progent's staff of collaborative, high-output engineers. Progent's concentration on providing computer expertise and technical help to small companies will give you the opportunity to work personally with decision makers and add measurably to the success of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art technology for remote support and mobile communications to help you to deliver quick solutions when you take on business-critical problems.

If you wish to apply for this job, you should send your qualifications to job-p016@progent.com. Please include the job number of the position that you are asking about.

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Select a Topic:


Position Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral setup, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, analyze and resolve problems with all releases of Windows-powered desktop and notebook computer systems and others as necessary.
  • Work with computer end users in assisting to find and resolve application and OS problems that impact user productivity
  • Deploy, configure and test a range of software programs on user workstations
  • Operate on-site to diagnose and fix both emergency and persistent issues that affect the reliability, protection, speed, accessibility, and overall functionality of workstations, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and help with other deployments, upgrades, and exchanges of desktops, notebooks and related equipment
  • Assure the prompt analysis and repair of workstations and notebooks and related hardware
  • Stay updated with advanced knowledge of PC and notebook computing applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years experience in workstation administration new program setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and problem isolation ability, talent to install temporary patches to resolve network issues and escalate support services when required
  • Broad experience delivering software help to small organizations for all Windows operating systems, Office Suite, and Office 365 applications such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating uninterrupted operations
  • Operate without supervision and display marked quality of responsibility and drive