Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer support and IT outsourcing company headquartered in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee compensation have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in America. Our extensive technical information base and collaborative style of problem solving has helped Progent to retain a strong staff and a satisfied international customer base.

If you have a background delivering desktop technical support and live in the Walnut Creek area, joining Progent and supporting Progent's customers will expand your skills through interaction with Progent's staff of collaborative, high-productivity engineers. Progent's focus on offering IT expertise and technical help to small and mid-size businesses will be your opportunity to operate closely with top executives and add measurably to the success of dynamic businesses. In addition, Progent's virtual office network offers state-of-the-art tools for remote access and wireless connectivity to enable you to implement fast solutions when you take on business-critical problems.

If you wish to apply for this opening, please email your resume to job-p016@progent.com. Please specify the job code of the opening that you are considering.

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    Job Title

    Desktop Support Specialist

    Job Code

    P016

    Location

    Home-based, virtual office infrastructure.

    Expertise

    Key Areas of Expertise
    • Microsoft Exchange-based Outlook email
    • Microsoft software products, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, diagnose and resolve issues with all versions of Microsoft Windows-powered desktop and laptop computer systems and others as necessary.
    • Work with computer users in assisting to find and resolve application and operating system issues that hinder productivity
    • Deploy, configure and verify a variety of popular apps on user workstations
    • Operate on-site to find and remediate both emergency and chronic problems that impact the reliability, security, speed, accessibility, and overall capability of desktops, notebooks, imaging devices and other end user equipment
    • Install new end-user equipment and perform other installations, updates, and swaps of desktops, notebooks and related hardware
    • Assure the prompt analysis and repair of desktops and notebooks and related equipment
    • Stay up-to-date with advanced knowledge of workstation and notebook computing applications and use of WAN technologies including the Internet

    Experience/Education

    Minimum Work Background Requirements
    • Three years experience in workstation admin new program setup, computer and peripheral integration, trouble analysis and mitigation)
    • Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to solve computer issues and escalate support services when necessary
    • Broad experience delivering software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication ability
    • Demonstrated dedication to facilitating uninterrupted productivity
    • Work without supervision and display distinct quality of ownership and drive