Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive support information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied international customer base.

If you have a background delivering desktop technical support and reside in the Walnut Creek area, joining Progent and supporting Progent's customers will expand your technical abilities through interaction with Progent's team of mutually supportive, high-productivity consultants. Progent's focus on offering computer consulting and technical help to small businesses will give you the chance to operate closely with decision makers and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network provides advanced tools for remote support and mobile communications to enable you to implement fast solutions when you take on business-critical problems.

If you want to pursue this position, you should send your resume to job-p016@progent.com. Please specify the job code of the position that you are considering.

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    Position Title

    Desktop Engineer

    Job Code

    P016

    Work Location

    Home-based, virtual office environment.

    Expertise

    Key Areas of Expertise
    • Exchange-based Outlook email
    • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
    • Setup and validate Virtual Private Network (VPN) configurations
    • Basic network administration, such as user maintenance

    Primary Activities

    Main Responsibilities
    • Maintain, diagnose and resolve problems with all versions of Windows-based PC and notebook computer systems and others as required.
    • Work directly with computer users in assisting to identify and resolve app and operating system issues that disrupt productivity
    • Deploy, configure and verify a range of popular apps on user PCs
    • Operate on-premises to find and resolve both urgent and persistent problems that impact the reliability, protection, performance, accessibility, and general capability of desktops, laptops, imaging devices and other end user equipment
    • Install new end-user equipment and help with other deployments, updates, and exchanges of workstations, laptop computers and related hardware
    • Assure the timely diagnosis and remediation of desktops and notebooks and related hardware
    • Remain updated with an expert knowledge of desktop and laptop applications and use of connectivity infrastructure including the Internet

    Experience

    Minimum Work Experience Requirements
    • Three years experience in workstation admin new program setup, computer and peripheral deployment, trouble analysis and mitigation)
    • Strong computer debugging and problem isolation ability, talent to implement short-term patches to resolve computer problems and escalate support when necessary
    • In-depth background providing software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
    • High-level speaking and written communication skills
    • Demonstrated commitment to enabling uninterrupted operations
    • Work without supervision and show marked quality of responsibility and drive